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Gopher Software Support Archived Question & Answers - Read Only The support posts are read-only. To ask your Gopher tech support question please email us at support@gophersoftware.com

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Gopher Software Support Archived Question & Answers - Read Only

The support posts are read-only. To ask your Gopher tech support question please email us at support@gophersoftware.com
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  #1  
Old 05-21-2004, 05:02 PM
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A collection of testimonials. We will add more as we receive them

"I have written software for 25 years and am so impressed with the gopher software." Nic - Tallahassee, FL

"Well I finally bought Gopher 2003. I'm HAPPY:-D" jwingfield2k - Richardson, Texas

"They are timely with responses and they put the customer first. just an all around good experience working with them, thanks to all of the gopher team." Rookiemower - Chicago Suburbs, IL

"I use Gopher Billing and Scheduling software. It's the best investment you'll make in your business. I recommend you try their free trial." PCN Services - South East, NE

"I would HIGHLY recommend checking them out." LB Landscaping - Maine

"But where they really SHINE is in there customer support. I've never delt with ANY other biz that had such good support. Someone always there to answer the phone and or e-mail promptly." CLS - Grand Rapids MI

"Gopher does great work and is a pleasure to work with." Larry Rose - Bellbrook, OH.

"I just downloaded Gopher, and like it very much" Kelly & Sons - Jacksonville, Florida

"Billing and Scheduling I use Gopher 2003. Just purchased it as well. Its the only scheduling software I've ever used and just playing around with it (season not yet kicked in yet) I can say its going to be outstanding. Gopher would be the best for your scheduling and Billing needs. Gopher support is outstanding." O-so-n-so - Alabama

"I went with Gopher for cost and customer support." Ken - St Louis Area

"Nothing better in my book for Lawn Care Services. Easy to use and does not take long to set up." Hunter - Texas

"Only Gopher.

Ease of use
Great Support
Responsive to users
Improving all the time" Hunter - Texas

"I just downloaded a demo for Gopher. So far it beats the pants off of others I've tried." CoultersDFW - Dallas, TX

"I'm very happy with Gopher." JCKL - Mass.

"I started using it last season. i love it, their support is great too. The best way to see if its right for you is to demo it." BSDeality - Fairfield County, CT

"You can try'em all before you buy, most of this program have a 30 days trial period with no commiment.

For me it was Gopher the clearly winner.
Reason.

1.- Real easy to use
2.- Customer Support.
3.- Link to QB (need some more work done)
4.- Price
5.- Tracking of chemicals" AztlanLC - New York

"Ive been using gopher for three years now. not any major problems. makes thing easy." Tailored Look - Plymouth Meeting PA

"Great posts, great software, great support, & great guys!
Your software has made my business much easier to manage." Tom T. - Pace Florida
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  #2  
Old 05-24-2004, 10:12 AM
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Lawn care business tipsLawn Care Business Book
"Just have to thank you again Gopher. I'm getting great compliments on my logo.Customers are impressed with the truck signs. I can actually see it in their eyes when I hand them a biz card or they look over at the truck. What a great investment that was." Nick N.

"Thanks, yalls program has saved me hours a week and definately kept me organized " John, Eagle Lawn Care

"Thanks for your help. Your team really knows how to take care of your customers. I am really glad I choose Gopher." Shaun, A Perfect Lawn

"I know I have called you numerous times for help and not once have you failed to answer my questions! I always got the feeling from other lawn software companies that I was bothering them. Not so with you folks. I only wish other people looking for a great program could find you first as it would save them a great amount of time and money.
Your program has all the features of the"Big Guy's" (and as I use it I am finding out that it has more) at a very reasonable price.
I had tried other software programs and you guy's really beat them in all way's as far as I am concerned.
Service, Courtesy, and a Great Program.
Can't say enough!" Glen, Lawns Plus - Hamilton Montana

"Great Software" Shane, M&M Lawn Care

"Gopher guys...........You all are great..........I have said it many times in the past........Your involvement is most helpfull to all the members. A true shinning Star........." Glan - Long Island, NY

"I STARTED USING GOPHER THIS YEAR IN APRIL. I HAD LOOKED AT SEVERAL SOFTWARE PACKAGES INCLUDING 1 THAT WOULD HAVE COST ME OVER $3500. THE SCHEDULING PROGRAM IS WHAT I WANTED MORE THAN ANYTHING. IT HAS KEPT US ON SCHEDULE AND WE NEVER MISSED A JOB ALL SUMMER BECAUSE OF THE PROGRAM! THAT IN TURN HAS GIVEN US BETTER THAN 35% INCREASE IN SALES! I HAVE A SMALL MOBILE OFFICE BUT I AM WORKING ON MAKING MY LAPTOP WORK EVEN HARDER BY DOING ALL MY ESTIMATES IN 2005 RIGHT IN THE TRUCK ON THE SPOT AND PRINT THEM ON LOCATION." - BRETT SHIPMAN, SHIPMAN ENTERPRISES

"I demoed Gopher, and can't say enough great things about it. Once you get it set up, all that you have to do is come home from your jobs and click a couple buttons and boom at the end of the month everything is done for you. It even will tell you how to route your jobs and print bid sheets that are very professional. I could go on and on about gopher." - Clip "n" Trim Lawncare

"I would personally like to thank the guys who developed Gopher Software and the staff..

I am very pleased with your software, tech support..

I use you guys for my scheduling and billing and then I use quickbooks for my accountants copy etc..

You guys made the easiet software that can be easily used and what not..

THANK YOU TEAM GOPHER!!!" alpine692003

**

I would like to thank everyone at gopher software for being extremely helpful with the purchase and installation process of gopher software and lawnmail. They were quick to return emails and followed through with everything they said they were going to do and more. If you are looking at gopher software trust me you wont be disapointed one bit

Thanks again,
From all of us at
Lawns R Us

**

We just wanted to tell you that we tried the trial for Gopher and then decided to purchase it. We love the program and are especially awed by the great technical support that we have received. There is always someone to answer our questions and go above and beyond the call of duty to make sure we are happy with the program.

Thanks again. It has been a pleasure working with your company. To anyone thinking of buying this program, we would highly recommend it.

Donn and Linda
A1 Lawn Care
Noblesville, IN
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  #3  
Old 03-07-2005, 11:28 AM
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Up until we found Gopher whenever the end of the month approached the stress level rose because my Husband, Todd and I dreaded doing the billing. Our old system was not very efficient and took FOREVER! It seemed we snapped at each other all through the process. Then a good friend found GOPHER and helped us get it going. The first month we did billing it was so fast and easy we thought we must have done something wrong! Now when billing time comes there is no fighting and it gets done so quickly, we can get them out and go have a nice long lunch together! Thank You Gopher, you saved our marriage!

Dedra and Todd Chamberlain
Chamberlain Landscaping & Lawn Care Inc.



"the software has been wonderfull. As i was going through it doing invoices at the end of april i went through it so quick that i sat there and just started clicking through screens wondering did i miss something HUH!! I would have to say that from entering new customers to billing all in all i spend a 1/3 of the time that i used to spend."

Respectfully, Jason
Lawns R Us, Inc.


From the Isle of Wight, England, UK

I have just purchased Gopher Plus 2003 with the 2004 update and am pleased to say that it works perfectly for U.K. Sterling currency and integrates with the Quickbooks U.K. program with no problems. The guy at Ditech sales took my transatlantic phone call and was very helpful. I am looking forward to scheduling all our jobs more efficiently.
PH "mowmasteruk"


From Lismore New South Wales Australia (Far North Coast)

I would like to thank the Gopher Support team for the help that they provided over the phone. It is great to know that a company in America cares enough about it's clients to ring all the way to Australia just to sort out some problems.

Well done Gopher. You have proven yourself to be a truely professional company that cares about us mower jockeys.

Regards,
Ross
Total Lawn Care & Yard Maintenance
Australia


***************

Well... I have a personal observation to make. I am not trying to bad mouth any software company, but speaking from months of experience with another vendor, I have just had it as of this evening.

I had purchased another software (not Gopher) and have been trying to make it work. I have trialed Gopher and am just so happy with its' functionability and the support that is available. When you need help, you get it.

The "Other" software, is on its' second release. I have had so many problems with the software, even with the new release. I write for help, his email is changed, because he was getting too many emails. I finally found him and started communications again. After 3 months, I can safely estimate that I have have lost 20-30 estimates, a dozen or so customers and 2 employees. Not to mention the fact that my wife is ready to divorce me because I am on the computer all day and night trying to get the software to function correctly.

I would just like to put a lot of your questions to rest about what software you should choose to be successful. If you think it's a cheap price, it is for a reason. You get what you pay for.. quality and support. The same arguement when I talk with a potential customer about going with my competition. We are all about QUALITY, NOT QUANTITY. We're NOT the cheapest, but we look at your home as our own. We want our customers to be ready to come home to their nicely mowed/trimmed lawn, as we want to. We take or time and do the job right, first time and every time. We have less customers than all of our competition, but we get paid more for our services and the referrals are really great ones.

In closing, I just want to say, save yourself the frustration, loss of business and a lot of grief. Buy Gopher and get back to growing your business.

Joe M.
Contracted Services

Please click here to send us your testimonial about your experience with Gopher.
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