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Gopher Software Support Archived Question & Answers - Read Only The support posts are read-only. To ask your Gopher tech support question please email us at support@gophersoftware.com

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Gopher Software Support Archived Question & Answers - Read Only

The support posts are read-only. To ask your Gopher tech support question please email us at support@gophersoftware.com
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  #1  
Old 06-24-2004, 01:50 PM
aperfectlawn
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I am unable to print the schedule for the day, week, or month job schedule. I go to preview the page and it says: Access violation at address 00402A72 in module 'gopher2004.exe'. Write of address 00000000. *I try to print without previewing and it says: Error! Canvas not yet active.
Is there something wrong with my printer or is it the program? I use Gopher 2004.



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  #2  
Old 06-24-2004, 05:39 PM
Gopher Tech
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Lawn care business tipsLawn Care Business Book
Hi aperfectlawn,

Are you able to print anything else? Gopher invoices? If not that, then anything else from any other program?

Other things to check:
Do you have a printer connected?
Do you have a printer driver installed?
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  #3  
Old 06-24-2004, 09:15 PM
aperfectlawn
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I am able to print invoices. I do not have any other problems printing out of any other program.
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Old 06-25-2004, 04:36 AM
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Does the problem occur after restarting your computer?

If so, make sure you have the latest version (v3.2.3) by downloading gopher2004.exe from:
www.gophersoftware.com/update
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  #5  
Old 06-26-2004, 12:55 AM
aperfectlawn
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I downloaded all updates and I am still getting the problem.
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  #6  
Old 06-26-2004, 12:57 AM
aperfectlawn
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Does anyone else have this problem?
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  #7  
Old 06-26-2004, 03:35 PM
aperfectlawn
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I restarted and still doesn't work.



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  #8  
Old 06-26-2004, 06:00 PM
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Hi aperfectlawn,

Can you call us so we can help resolve this? Thank you.
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  #9  
Old 06-27-2004, 02:15 PM
aperfectlawn
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What # do you want me to call? Who do I ask for?
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  #10  
Old 06-29-2004, 07:30 AM
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This issue was resolved by re-installing Gopher.
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