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General Business Discussions A place to talk about general business discussions.

New customer getting afraid of not having cash


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  #1  
Old 05-12-2008, 09:43 PM
justin_time justin_time is offline
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I just received an e-mail tonight from a new customer... and I have a weird feeling about this one since the last sentence is basically says can i pay through credit card if cash gets tight...




Any toughts ?

Here's a quote of the e-mail

Quote:
Originally Posted by [b
Quote[/b] ]
Hi,
Ken Feldt here. Found your card at Lemieux grocery in Alban last year. looking for an estimate to cut our cottage lot at 62 Bakers Bay off of 607. It;s a double lot. Not much around the house but a small field next to it along with rugged piece up front. There is a small marsh in the front part of the extra lot that doesn't get cut. Haven't been there since February but will be up on the 16th for five days. Do you take credit card if cash gets tight?
Thanks,
Ken
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  #2  
Old 05-12-2008, 10:18 PM
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Do you accept credit?

If so.... *who cares!

At least he's concerned about getting you paid (Which is more than I can say for a few of my customers right now.)

I have one that has several properties worth about $265/mo in annually contracted cuts & $150 a month in per cut services.... Account balance is at about $800! *I'M GETTING PISSED! *I'd gladly take any #### form of payment she offered right about now so who cares what type?! I'm inclined to drop her & but I've been diong the per cut services for her for about a year & she always pays but religiously about 45 days past invoice..... I just started the annuals on new properties a month or so ago for her & stacked some other clean up work on top of that. So the account balance went up quick, but I'm passed the point she usually pays & getting aggrivated.



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  #3  
Old 05-12-2008, 10:24 PM
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I was just worried he doesn't want to pay me or he has a problem with paying his bills....
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Old 05-13-2008, 02:31 PM
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Quote:
Originally Posted by [b
Quote[/b] ]I was just worried he doesn't want to pay me or he has a problem with paying his bills....
Do you accept credit cards?

It doesn't seem like a big deal.

It sounds like he doesn't want to be embarrassed if his pockets happen to be empty when you show up to do his lawn.
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Old 05-13-2008, 06:30 PM
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Quote:
Originally Posted by [b
Quote[/b] (StartALawnCareBusiness @ May 13 2008,3:31)]
Quote:
Originally Posted by [b
Quote[/b] ]I was just worried he doesn't want to pay me or he has a problem with paying his bills....
Do you accept credit cards?

It doesn't seem like a big deal. *

It sounds like he doesn't want to be embarrassed if his pockets happen to be empty when you show up to do his lawn.
I got Paypal that basically accept credit cards... it's the 1st time a customer asks for credit card. But yeah.. I will probably charge him like 5$ for fees... so yeah
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Old 05-13-2008, 08:20 PM
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cant charge him more... its the cost of doing business
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Old 05-13-2008, 08:45 PM
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Quote:
Originally Posted by [b
Quote[/b] (All Aspects Landscaping @ May 13 2008,9:20)]cant charge him more... its the cost of doing business
Why not


Paypal is charging 2.9% + 30 cents

So why should I be paying for that
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Old 05-13-2008, 10:19 PM
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I agree with you. If he wants to use a credit card then you should explain to him that you usually don't accept credit cards but if necessary there is a surcharge of whatever price you say for the credit card transaction. Heck with the price of gas as high as it is you should not have to eat the fees for a credit card. Just be up front with him about it and explain it to him. I understand some people say it's the cost of doing business and no charge should be added on but you are doing this for him. It's not like you are doing this for every customer. He should understand.
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  #9  
Old 05-13-2008, 10:35 PM
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The same way you don't surcharge a customer for stamps or ink or envelopes..... It's part of the costs involved & should be figured into your estimates as a cost of doing business.... either you accept credit cards as payment or you don't.
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  #10  
Old 05-13-2008, 10:40 PM
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I know nothing is free in the world but the only thing I do for free are my estimates... the rest you want it.. pay up....
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