Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Confrontations.


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-19-2013, 06:31 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default Confrontations.

Yesterday I went to do a simple mulch job for a customer. He said he only wanted weeds pulled and lay mulch that he had already bought. It was a slow day, I had nothing planned, so I did it.

I show up and come to find out, he lived with his parents. His father then began to show me everything they wanted done....but didn't want to pay extra.

After I broke it down to him that everything will cost extra, he flipped out. As he was yelling at me, his wife was out back telling my helper to clean out all the beds, around the plants, and pull off any dead leaves from the plants.

I was close to walking off the job, but already wasted my time driving there, and paying my helper. We got the job done, but I was pretty pissed off the whole time.

I know a lot of you have stories of crazy customers....so lets hear it!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-19-2013, 07:38 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 758
Rep Power: 5
Sprinkler Buddy is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
That's when I would tell my help to load up and tell the customer don't worry about paying for what we have already done. Have a nice day.

Then Leave!

That just rubs me the wrong way. lol

I did a lawn for a guy during the Summer while he was gone for the entire Summer. He paid up front for x # of cuts. Cuts completed, he calls me and tells me he'll be gone longer than expected. Asked if I could cut it a few more times and he'll pay for the extra cuts when he got back.

He gets back, I go to collect since he hadn't called to let me know he was back. He plays dumb, I didn't call you, I didn't ask you to do that, BS, BS,

I never did collect but he'll never have me cut his lawn nor any of my buddies in the business. I made them all aware, those that I like anyhow. lol
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com

Last edited by Sprinkler Buddy; 04-19-2013 at 07:46 PM.
Reply With Quote
  #3  
Old 04-19-2013, 07:41 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by Sprinkler Buddy View Post
That's when I would tell my help to load up and tell the customer don't worry about paying for what we have already done. Have a nice day.

Then Leave!

That just rubs me the wrong way. lol
Ya tell me about it!!! Haha! We drove a good 20 minutes there....i didnt want to waste 40 minutes in drive time. We got it done, got paid, but I will never do any work for them again.
Reply With Quote
  #4  
Old 04-19-2013, 08:27 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,460
Rep Power: 10
Steve has disabled reputation
Default

Who ended up paying you, was it the son, the father?

Looking back could anything have been handled differently or was this just one of those situations?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 04-19-2013, 08:44 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Who ended up paying you, was it the son, the father?

Looking back could anything have been handled differently or was this just one of those situations?
The father said his wife would pay me, and he left. But the son handed me the money.

It was one of those things that couldn't be avoided. It was so confusing because who owns the house???? Who do you listen to???? I had to tell the father I was in contact with his son, and that I can't start doing everything without his sons approval because thats who I was in contact with.

My wife did bring up a good point though....I missed the opportunity to upsell. I need to work on that!


So come on....anyone else got crazy customer stories?
Reply With Quote
  #6  
Old 04-19-2013, 09:45 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

I picked up a renter for mowing a month back. Calls me because the flower beds are a mess. I let him pick the flowers out. I give him a price to rip up grass, install 1 yard of mulch and plant flowers.

I finish the job the mom comes home and says thats not what they wanted. Complained about the flower selection and tells me shes going to talk to him. I say now that its a flower bed again it wont take but a minute to plant flowers and if you want to pick some out Ill put them in.

I get a email saying he wasnt happy with the job and he expected me to make the flower beds bigger, pull weeds out along the driveway, install small stone and use the larger stones that were there as borders. He ends the email by saying he doesnt need me for mowing now. He forwards this email to his mom.

I wrote back that I could spray the driveway as part of maintenance. That I was never asked and didnt quote him for the stones or weeding. I would be happy to stop by and address any issues and that he shouldve contacted me about a solution to the problem in the first place. I never heard back from the guy.

The stones wouldve been a easy job. It was only about 1/2 ton. Wouldve took like 30 minutes and cost him $80 more. I was already talking to the homeowner about fert and weed apps, sealcoating the drive and staining the deck. So this guy was going to get the spraying done on the owners dime.
Reply With Quote
  #7  
Old 04-19-2013, 10:51 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 7
stevef1201 is on a distinguished road
Default

I have a written contract for work like this. Everything spelled out and the price. I do this because of this situation. Now when I get done if they refuse, or say I didn't do what they wanted, I turn the contract over to my lawyer, and get paid, plus fees and expenses. A 2 or 3 hundred dollar job can leave them paying 2 or 3 thousand.
Reply With Quote
  #8  
Old 04-19-2013, 11:10 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by stevef1201 View Post
I have a written contract for work like this. Everything spelled out and the price. I do this because of this situation. Now when I get done if they refuse, or say I didn't do what they wanted, I turn the contract over to my lawyer, and get paid, plus fees and expenses. A 2 or 3 hundred dollar job can leave them paying 2 or 3 thousand.
I do itemize estimates too. This is part of the reason. So I dont get why he thinks I was going to do anything to rocks in the first place.

Sometimes it doesnt matter what it said or writing. Some people will just expect freebies.
Reply With Quote
  #9  
Old 04-20-2013, 12:13 AM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by stevef1201 View Post
I have a written contract for work like this. Everything spelled out and the price. I do this because of this situation. Now when I get done if they refuse, or say I didn't do what they wanted, I turn the contract over to my lawyer, and get paid, plus fees and expenses. A 2 or 3 hundred dollar job can leave them paying 2 or 3 thousand.
Any stories Steve1201? We all have different Coulda Woulda Shoulda's or This is what I do...but lets keep to the thread. Share some stories with us! I know you have got to have some good ones from the loonies down in FL!
Reply With Quote
  #10  
Old 04-20-2013, 03:46 AM
SNethercutt SNethercutt is offline
Senior Member
 
Join Date: Mar 2013
Posts: 202
Rep Power: 3
SNethercutt is on a distinguished road
Default

Ahhh the joys of dealing with the public.

I laid a flagstone patio for a lady, around 2,400 sq ft. We agreed on a price, it was around $13,000 for the whole job. When we laid the base and came back 2 days later I noticed something was digging in the yard and in the base but she didn't have a dog. I had no idea, thought it was a possum or armadillo. So we went ahead and worked the next week laying the patio. When we were done, I got my check for the remaining half of payment.

Two weeks later she sends me a text and say the patio is messed up and sent some picture which floored me.

That day I went to the job site and looked at the patio. Sure enough it was messed up. I told her we would fix it. I warranty all of my patios for 12 months.

3 days later we returned and it was messed up more, but this time it had rained the day before and I saw paw prints all over the place... I came to the conclusion that a dog had dug up the flagstone and then her watering the yard cause the leveling material to wash from under the rocks.

I took pictures and fixed the patio and didn't say a word to the customer.

3 days later another text about the patio. This time when I went to look at the patio I told her she needed to be there. And I took a copy of my with her.

We walked around the patio and I explained to her that a dog was digging up the patio and I wasn't responsible, that I'm only responsible for defects in materials and workmanship. She flew off the handle saying I don't have a dog. Told me to come inside with her and showed me her house... no dog. The neighbors also didn't have a dog big enough to dig up these rocks.

Well I ended up driving by her house the next night around 10:00 pm and sure enough a big lab in the front yard. So I stop around the corner and lure the dog to my truck and look at the tag around its neck. I get the number off of it and call the number the next day, come to find out her son lives with her and trains dogs and had this young, big lab that he takes with him everyday to work. He's a dog trainer. Now I figured out what happened to her patio.

I then called and told her what I found out and sent her a bill for fixing the patio. Another $1,300. She said she wasn't paying it.

I had my then lawyer send her a nice letter. He called me 3 weeks later and said he had a check for me.

Don't let your customers push you around. And keep everything in writing. Emails and text. Write down notes from your conversations with your customers. They come in handy. And never do work to the house unless your dealing with the owner.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Is it too late to do...
markty
06-16-2015 05:28 PM
07-03-2015 07:34 PM
by wolfpacker53
5 2,001
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
07-03-2015 07:33 PM
by stallman419
12 2,186
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
07-03-2015 03:29 PM
by googus
3 90
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
07-03-2015 02:53 PM
by American L&T
6 1,928
another newish job for me
holymoly
06-07-2015 08:34 AM
07-03-2015 02:06 PM
by American L&T
9 2,132
Unemployment rates drop,...
Steve
07-02-2015 12:40 PM
07-03-2015 09:42 AM
by Steve
2 84
Before & After tree...
COREtreeservice
07-01-2015 09:20 PM
07-01-2015 09:20 PM
by COREtreeservice
0 82
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-01-2015 11:28 AM
by Steve
6 1,893
Ready to learn and get...
Koley Lawn & Landscape
06-28-2015 05:16 AM
07-01-2015 11:26 AM
by Steve
8 1,881
Three Stripe Land Care...
hammr04
06-30-2015 07:19 PM
07-01-2015 11:24 AM
by Steve
1 82
Country Life Lawn Care
darleneh
06-29-2015 11:24 AM
06-30-2015 01:25 PM
by Steve
3 1,744
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-29-2015 09:23 PM
by Chilehead
6 1,884
Marketing ideas
xandrew245x
04-29-2014 06:35 AM
06-25-2015 07:11 PM
by GreenWorx
34 5,763
Never ending sod jobs
avetslawncare
06-05-2015 09:46 PM
06-25-2015 11:42 AM
by Steve
11 2,372
Weed and Feed Service...
mike94740
06-23-2015 05:50 PM
06-24-2015 09:56 PM
by avetslawncare
2 1,803
Trimming hedges / trees,...
Hard-Body lawn & garden
06-23-2015 07:08 PM
06-24-2015 09:59 AM
by Steve
1 1,801
Hi Everyone from Arkansas
KellyMarie
06-04-2015 04:16 PM
06-23-2015 01:34 PM
by KellyMarie
4 2,070
how to make customers...
Bradcook21
05-27-2015 05:04 PM
06-23-2015 06:36 AM
by GreenWorx
7 2,310
problems with a customer...
LawnCareMan280
06-16-2015 10:26 PM
06-22-2015 11:11 AM
by Steve
6 2,108
Please review this FREE...
markty
06-21-2015 07:42 AM
06-22-2015 11:00 AM
by Steve
1 1,821
A good commercial bid...
burtle
06-20-2015 09:09 PM
06-22-2015 10:56 AM
by Steve
1 1,886
What would you do with...
holymoly
06-20-2015 06:48 PM
06-22-2015 10:48 AM
by Steve
1 1,848
New Member just joined...
vgoleco@hotmail.com
06-19-2015 03:49 PM
06-22-2015 10:42 AM
by Steve
2 1,845
Credit Cards - What's in...
Shark1611
06-16-2015 03:04 PM
06-21-2015 07:24 PM
by Chilehead
4 1,951
Blade usage
Wolf4dk
06-16-2015 12:18 AM
06-21-2015 05:35 PM
by kslawn
4 1,955
Hello, I am new to the...
adamslawnservices
06-17-2015 08:06 PM
06-19-2015 10:28 AM
by Steve
3 1,877
First commercial bid
SGL1
06-12-2015 08:57 PM
06-18-2015 05:04 PM
by SGL1
9 2,335
Needing a website built
burtle
06-17-2015 09:02 AM
06-18-2015 11:02 AM
by Steve
7 2,028
I have been rude and...
biglee
06-15-2015 10:11 PM
06-18-2015 10:46 AM
by Steve
10 2,111
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
06-17-2015 08:38 AM
by burtle
9 3,200
Customer keeps adding...
Mr. Mow
06-13-2015 06:22 AM
06-16-2015 10:23 AM
by Steve
11 2,346
Pass discounts onto...
burnell76
06-03-2015 06:33 PM
06-16-2015 10:02 AM
by burnell76
3 2,047
burned grass only where...
nhauto
06-15-2015 05:28 PM
06-16-2015 09:45 AM
by Steve
2 1,917
Half year mark review.
Steve
06-02-2015 11:24 AM
06-15-2015 01:04 PM
by Steve
18 2,655
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
06-15-2015 01:01 PM
by Steve
86 9,717
New Member
Bruce Fehr
06-05-2015 07:13 PM
06-15-2015 12:53 PM
by Steve
6 2,049
New to the business,...
CarefreeMowing
06-12-2015 02:36 PM
06-15-2015 12:50 PM
by Steve
1 1,935
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
06-13-2015 08:48 AM
by holymoly
45 12,053
New to the forum, new to...
CarefreeMowing
06-11-2015 12:35 PM
06-12-2015 10:44 AM
by Steve
2 1,850
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
06-11-2015 10:50 PM
by stallman419
8 2,409
Website Review
Outdoordesignsknox
06-08-2015 08:44 PM
06-11-2015 09:48 PM
by Just for Cuts
13 2,299
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
06-10-2015 01:45 PM
by holymoly
15 2,994
Hello from the GREAT...
gbfarmsllc
06-09-2015 11:10 AM
06-10-2015 01:29 PM
by Sprinkler Buddy
2 1,919
Hey guys and gals, I'm...
Joeyhall
06-03-2015 03:54 PM
06-08-2015 02:15 PM
by chris2500hd
8 2,167
Mowing Bermuda...
Mr. Mow
06-02-2015 12:45 PM
06-08-2015 12:45 PM
by Steve
12 2,324
Hey Guys
PrattLandscaping
06-07-2015 06:37 PM
06-08-2015 12:23 PM
by Steve
2 1,933
Share your stolen...
SGL1
05-27-2015 09:05 PM
06-08-2015 11:54 AM
by Steve
25 2,884
Hello there My name is...
zwalk1839
06-04-2015 11:10 PM
06-08-2015 11:52 AM
by Steve
4 2,046
Laid off oil field...
Mr. Mow
05-30-2015 09:03 AM
06-08-2015 06:20 AM
by Mr. Mow
4 2,159
How do you find one time...
Greg'slawnandlandscape
06-02-2015 09:57 PM
06-05-2015 09:49 PM
by avetslawncare
4 2,079
» Popular Tags
ad landscaping advertising apartment complex apartment lawn care estimate applying bark billy goat brushcutter blowout bob villa collections commercial curb appeal services demonstration design door hangers edging employee problems equipment dealer equipment rental facebook foreman free advertising free lawn care google growing a lawn care business hardscapes hills how to husqvarna increase customers jobs landscape landscape services landscaping lawn aeration lawn care lawn care busines plan lawn mowing marketing marketing secrets more customers business mr dave new business ordinance past due patio install per hour service plowing pricing push versus ride scripts secrets to landscaping shell shreaded small engine repair snow plowing sq ft square foot trailer trailer mate pro tree tree pics trimmer rack up sell employee web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:49 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:49 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy