Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Confrontations.


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-19-2013, 07:31 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default Confrontations.

Yesterday I went to do a simple mulch job for a customer. He said he only wanted weeds pulled and lay mulch that he had already bought. It was a slow day, I had nothing planned, so I did it.

I show up and come to find out, he lived with his parents. His father then began to show me everything they wanted done....but didn't want to pay extra.

After I broke it down to him that everything will cost extra, he flipped out. As he was yelling at me, his wife was out back telling my helper to clean out all the beds, around the plants, and pull off any dead leaves from the plants.

I was close to walking off the job, but already wasted my time driving there, and paying my helper. We got the job done, but I was pretty pissed off the whole time.

I know a lot of you have stories of crazy customers....so lets hear it!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-19-2013, 08:38 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 719
Rep Power: 4
Sprinkler Buddy is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
That's when I would tell my help to load up and tell the customer don't worry about paying for what we have already done. Have a nice day.

Then Leave!

That just rubs me the wrong way. lol

I did a lawn for a guy during the Summer while he was gone for the entire Summer. He paid up front for x # of cuts. Cuts completed, he calls me and tells me he'll be gone longer than expected. Asked if I could cut it a few more times and he'll pay for the extra cuts when he got back.

He gets back, I go to collect since he hadn't called to let me know he was back. He plays dumb, I didn't call you, I didn't ask you to do that, BS, BS,

I never did collect but he'll never have me cut his lawn nor any of my buddies in the business. I made them all aware, those that I like anyhow. lol
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com

Last edited by Sprinkler Buddy; 04-19-2013 at 08:46 PM.
Reply With Quote
  #3  
Old 04-19-2013, 08:41 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by Sprinkler Buddy View Post
That's when I would tell my help to load up and tell the customer don't worry about paying for what we have already done. Have a nice day.

Then Leave!

That just rubs me the wrong way. lol
Ya tell me about it!!! Haha! We drove a good 20 minutes there....i didnt want to waste 40 minutes in drive time. We got it done, got paid, but I will never do any work for them again.
Reply With Quote
  #4  
Old 04-19-2013, 09:27 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,017
Rep Power: 10
Steve has disabled reputation
Default

Who ended up paying you, was it the son, the father?

Looking back could anything have been handled differently or was this just one of those situations?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 04-19-2013, 09:44 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Who ended up paying you, was it the son, the father?

Looking back could anything have been handled differently or was this just one of those situations?
The father said his wife would pay me, and he left. But the son handed me the money.

It was one of those things that couldn't be avoided. It was so confusing because who owns the house???? Who do you listen to???? I had to tell the father I was in contact with his son, and that I can't start doing everything without his sons approval because thats who I was in contact with.

My wife did bring up a good point though....I missed the opportunity to upsell. I need to work on that!


So come on....anyone else got crazy customer stories?
Reply With Quote
  #6  
Old 04-19-2013, 10:45 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

I picked up a renter for mowing a month back. Calls me because the flower beds are a mess. I let him pick the flowers out. I give him a price to rip up grass, install 1 yard of mulch and plant flowers.

I finish the job the mom comes home and says thats not what they wanted. Complained about the flower selection and tells me shes going to talk to him. I say now that its a flower bed again it wont take but a minute to plant flowers and if you want to pick some out Ill put them in.

I get a email saying he wasnt happy with the job and he expected me to make the flower beds bigger, pull weeds out along the driveway, install small stone and use the larger stones that were there as borders. He ends the email by saying he doesnt need me for mowing now. He forwards this email to his mom.

I wrote back that I could spray the driveway as part of maintenance. That I was never asked and didnt quote him for the stones or weeding. I would be happy to stop by and address any issues and that he shouldve contacted me about a solution to the problem in the first place. I never heard back from the guy.

The stones wouldve been a easy job. It was only about 1/2 ton. Wouldve took like 30 minutes and cost him $80 more. I was already talking to the homeowner about fert and weed apps, sealcoating the drive and staining the deck. So this guy was going to get the spraying done on the owners dime.
Reply With Quote
  #7  
Old 04-19-2013, 11:51 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 6
stevef1201 is on a distinguished road
Default

I have a written contract for work like this. Everything spelled out and the price. I do this because of this situation. Now when I get done if they refuse, or say I didn't do what they wanted, I turn the contract over to my lawyer, and get paid, plus fees and expenses. A 2 or 3 hundred dollar job can leave them paying 2 or 3 thousand.
Reply With Quote
  #8  
Old 04-20-2013, 12:10 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by stevef1201 View Post
I have a written contract for work like this. Everything spelled out and the price. I do this because of this situation. Now when I get done if they refuse, or say I didn't do what they wanted, I turn the contract over to my lawyer, and get paid, plus fees and expenses. A 2 or 3 hundred dollar job can leave them paying 2 or 3 thousand.
I do itemize estimates too. This is part of the reason. So I dont get why he thinks I was going to do anything to rocks in the first place.

Sometimes it doesnt matter what it said or writing. Some people will just expect freebies.
Reply With Quote
  #9  
Old 04-20-2013, 01:13 AM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by stevef1201 View Post
I have a written contract for work like this. Everything spelled out and the price. I do this because of this situation. Now when I get done if they refuse, or say I didn't do what they wanted, I turn the contract over to my lawyer, and get paid, plus fees and expenses. A 2 or 3 hundred dollar job can leave them paying 2 or 3 thousand.
Any stories Steve1201? We all have different Coulda Woulda Shoulda's or This is what I do...but lets keep to the thread. Share some stories with us! I know you have got to have some good ones from the loonies down in FL!
Reply With Quote
  #10  
Old 04-20-2013, 04:46 AM
SNethercutt SNethercutt is offline
Senior Member
 
Join Date: Mar 2013
Posts: 202
Rep Power: 2
SNethercutt is on a distinguished road
Default

Ahhh the joys of dealing with the public.

I laid a flagstone patio for a lady, around 2,400 sq ft. We agreed on a price, it was around $13,000 for the whole job. When we laid the base and came back 2 days later I noticed something was digging in the yard and in the base but she didn't have a dog. I had no idea, thought it was a possum or armadillo. So we went ahead and worked the next week laying the patio. When we were done, I got my check for the remaining half of payment.

Two weeks later she sends me a text and say the patio is messed up and sent some picture which floored me.

That day I went to the job site and looked at the patio. Sure enough it was messed up. I told her we would fix it. I warranty all of my patios for 12 months.

3 days later we returned and it was messed up more, but this time it had rained the day before and I saw paw prints all over the place... I came to the conclusion that a dog had dug up the flagstone and then her watering the yard cause the leveling material to wash from under the rocks.

I took pictures and fixed the patio and didn't say a word to the customer.

3 days later another text about the patio. This time when I went to look at the patio I told her she needed to be there. And I took a copy of my with her.

We walked around the patio and I explained to her that a dog was digging up the patio and I wasn't responsible, that I'm only responsible for defects in materials and workmanship. She flew off the handle saying I don't have a dog. Told me to come inside with her and showed me her house... no dog. The neighbors also didn't have a dog big enough to dig up these rocks.

Well I ended up driving by her house the next night around 10:00 pm and sure enough a big lab in the front yard. So I stop around the corner and lure the dog to my truck and look at the tag around its neck. I get the number off of it and call the number the next day, come to find out her son lives with her and trains dogs and had this young, big lab that he takes with him everyday to work. He's a dog trainer. Now I figured out what happened to her patio.

I then called and told her what I found out and sent her a bill for fixing the patio. Another $1,300. She said she wasn't paying it.

I had my then lawyer send her a nice letter. He called me 3 weeks later and said he had a check for me.

Don't let your customers push you around. And keep everything in writing. Emails and text. Write down notes from your conversations with your customers. They come in handy. And never do work to the house unless your dealing with the owner.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Starting a legit...
Hard-Body lawn & garden
03-04-2015 08:19 PM
Today 12:25 AM
by CurbAppeal1
8 137
Front page google...
CurbAppeal1
03-04-2015 06:04 PM
Today 12:20 AM
by CurbAppeal1
6 89
Distant measuring wheel
CurbAppeal1
Yesterday 01:34 PM
Today 12:17 AM
by CurbAppeal1
4 52
Crunch time 2015!
Chilehead
01-29-2015 08:57 PM
Yesterday 07:11 PM
by Chilehead
9 871
Small dovetail truck...
ExtremeLawncareServices
03-04-2015 07:47 PM
Yesterday 07:10 PM
by ExtremeLawncareServices
3 78
Finally!
SGL1
02-22-2015 09:46 PM
Yesterday 07:07 PM
by SGL1
22 625
Ground Guys
Pattersonllc
03-04-2015 07:49 PM
Yesterday 04:37 PM
by avetslawncare
4 103
Opinions on truck wrap
Trupro
02-28-2015 04:21 PM
Yesterday 03:47 PM
by Trupro
20 423
Employee Training...
Trupro
Yesterday 10:46 AM
Yesterday 03:41 PM
by Trupro
2 38
How do YOU charge your...
Hard-Body lawn & garden
03-02-2015 09:28 PM
Yesterday 03:33 PM
by Steve
4 146
Doug With Blades Of...
BladesofSteel
03-03-2015 08:40 PM
Yesterday 02:38 PM
by Steve
3 80
Am I growing too fast?
Mattcrump
08-04-2011 11:54 PM
Yesterday 01:57 PM
by jhinton
12 5,293
Looking for royalty free...
Trupro
Yesterday 10:50 AM
Yesterday 01:48 PM
by Trupro
3 54
New Website
brian'slawncare
03-01-2015 06:35 PM
Yesterday 10:48 AM
by Trupro
9 203
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
03-04-2015 07:33 PM
by CurbAppeal1
25 7,788
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
03-04-2015 06:47 PM
by BladesofSteel
14 2,022
hoa bid
Bradcook21
03-04-2015 07:12 AM
03-04-2015 04:49 PM
by Steve
2 97
Incentives for potential...
rmccutchan
02-02-2015 12:09 AM
03-04-2015 04:06 PM
by Steve
13 911
Kawasaki Control Assembly
rsanchez1203
03-03-2015 04:21 PM
03-04-2015 04:04 PM
by Steve
10 183
All NEW BRASS Black Rain...
BlackRain75
03-03-2015 10:07 PM
03-04-2015 02:33 PM
by Sprinkler Buddy
1 65
Moss in grass in the...
tk4454
05-17-2013 12:19 AM
03-04-2015 09:08 AM
by Moki
4 1,618
Jesse with Curb Appeal...
CurbAppeal1
03-03-2015 01:44 PM
03-03-2015 06:48 PM
by CurbAppeal1
12 165
New guy from Columbia, SC
holymoly
03-03-2015 05:27 PM
03-03-2015 06:10 PM
by Steve
1 59
Diesel conversion?
Just for Cuts
03-02-2015 10:59 AM
03-03-2015 06:08 PM
by Just for Cuts
4 129
stubbon people
Bradcook21
02-16-2015 04:25 PM
03-03-2015 05:56 PM
by Steve
45 1,562
What's include in a bid?
ppl
03-02-2015 01:19 PM
03-03-2015 05:53 PM
by Steve
9 232
New Lawn Care Business
S&Z Lawncare
03-02-2015 04:13 PM
03-03-2015 05:39 PM
by Steve
3 138
My Newborn son
avetslawncare
02-27-2015 01:07 PM
03-03-2015 05:23 PM
by joshlawncare
7 187
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
03-03-2015 02:50 PM
by ExtremeLawncareServices
14 2,065
rock salt
Bradcook21
02-24-2015 11:17 AM
03-03-2015 01:26 PM
by jrs.landscaping
30 699
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
03-03-2015 10:38 AM
by brian'slawncare
9 835
pros and cons on...
Wolf4dk
03-02-2015 12:26 AM
03-02-2015 10:14 PM
by ExtremeLawncareServices
6 162
price for snow clearing?
Bradcook21
02-25-2015 09:11 PM
03-02-2015 08:32 PM
by Bradcook21
7 314
Ugliest lawn contest
Steve
02-23-2015 04:17 PM
03-02-2015 04:57 PM
by Steve
5 392
Hi from the beautiful...
nwgirl
02-07-2015 06:01 AM
03-02-2015 04:45 PM
by Steve
5 684
Online Estimator
acrajchel
03-01-2015 05:58 PM
03-02-2015 03:50 PM
by Steve
3 150
How to obtain more...
winkie61
02-17-2015 08:31 AM
03-02-2015 11:05 AM
by nwgirl
4 621
I'm Back With The Best...
aduttonater
02-21-2015 01:41 AM
03-02-2015 10:44 AM
by ExtremeLawncareServices
16 707
How to sell annual...
GroPro
02-17-2015 12:31 PM
03-01-2015 01:46 PM
by Chilehead
8 658
Facebook
element009
03-23-2011 09:36 AM
02-27-2015 11:37 AM
by ExtremeLawncareServices
52 11,911
Blade sharpener
Just for Cuts
07-04-2014 01:31 PM
02-26-2015 03:43 PM
by Mr. Mow
15 1,827
viking cyclon.
uppercut
01-29-2015 09:12 PM
02-26-2015 02:54 PM
by Steve
5 569
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 01:06 AM
02-26-2015 02:41 PM
by Steve
1 175
Another website update
Chilehead
02-26-2015 11:24 AM
02-26-2015 12:46 PM
by Just for Cuts
3 170
New Lawn Care Service...
rlclawncare123
02-26-2015 12:49 AM
02-26-2015 02:24 AM
by ExtremeLawncareServices
1 199
leaf removal.. mulching...
facework84
08-05-2011 03:26 PM
02-25-2015 08:07 PM
by Steve
5 2,858
How many customers?
SC93
02-25-2015 12:40 AM
02-25-2015 04:59 PM
by SC93
5 307
Irrigation...
charlieallen
02-24-2015 01:16 PM
02-25-2015 02:58 PM
by Steve
6 288
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
02-25-2015 12:46 AM
by SC93
33 2,932
honest opinion please
uppercut
02-17-2015 02:30 AM
02-24-2015 07:12 PM
by homey
10 744
» Popular Tags
2wd 4wd apartment complex bark blades blowout bob villa collections commercial curb appeal services demonstration edging employee problems facebook first truck flyers free advertising gopherhaul grass gravely growing a lawn care business hardscapes hills hiring how to hydraulic landscape landscape services landscaping training lawn aeration lawn care lawn care busines plan lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website marketing more customers business mr dave new business new mower ordinance past due patio install per hour charge podcast profit on employee push versus ride running a business scag v-ride scripts search engine optimization sell the vision seo shreaded small engine repair sq ft sulky tractor auger trailer mate pro trimmer rack truck new used landscape walk behind web design website won't return wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:05 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:05 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy