Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > Tree Care, Irrigation, Landscaping, Hardscapes

Tree Care, Irrigation, Landscaping, Hardscapes
Discuss issues dealing with landscapes, hardscapes, exterior landscape lighting and lighting fixtures, lawn irrigation, sprinklers, sprinkler heads, mulch, retaining walls, etc.

medium or fine bark


Tree Care, Irrigation, Landscaping, Hardscapes

Discuss issues dealing with landscapes, hardscapes, exterior landscape lighting and lighting fixtures, lawn irrigation, sprinklers, sprinkler heads, mulch, retaining walls, etc.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-07-2013, 09:58 PM
tk4454 tk4454 is offline
Member
 
Join Date: Mar 2013
Posts: 56
Rep Power: 2
tk4454 is on a distinguished road
Default medium or fine bark

I gave a customer a supply invoice with medium grade bark on it, and she said to go ahead with it, but I feel like I never asked to see which type grade bark she wanted, should I call her and ask her, or go with the medium like is written in supply invoice?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-07-2013, 10:11 PM
SNethercutt SNethercutt is offline
Senior Member
 
Join Date: Mar 2013
Posts: 202
Rep Power: 2
SNethercutt is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Go with whats on the supply list. It is up to the customer to read and amend it, before work starts.
Reply With Quote
  #3  
Old 04-07-2013, 10:42 PM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 3
ratchetmaster2 is on a distinguished road
Default

Quote:
Originally Posted by SNethercutt View Post
Go with whats on the supply list. It is up to the customer to read and amend it, before work starts.
No harm in asking. I assume there is zero difference in cost between the two grades of mulch? Just give her a quick ring, it will show you are considerate and have the customer in mind.
Reply With Quote
  #4  
Old 04-07-2013, 10:45 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is online now
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 603
Rep Power: 3
Sprinkler Buddy is on a distinguished road
Default

While the above is true, it cost nothing to take the time to confirm it with the customer. You'll wish you had if the customer is unhappy with what's delivered after the fact.
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #5  
Old 04-07-2013, 10:58 PM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 3
ratchetmaster2 is on a distinguished road
Default

Quote:
Originally Posted by Sprinkler Buddy View Post
You'll wish you had if the customer is unhappy with what's delivered after the fact.
This is a non-issue because the medium mulch was agreed upon.
We shouldn't constantly be scared of the customer being unhappy. Our jobs are to make the customer as happy as possible, but it's impossible to please everyone.
Reply With Quote
  #6  
Old 04-08-2013, 04:06 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 35,752
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I gave a customer a supply invoice with medium grade bark on it, and she said to go ahead with it, but I feel like I never asked to see which type grade bark she wanted, should I call her and ask her, or go with the medium like is written in supply invoice?
Very interesting question. Since you showed her in the invoice what grade it would be, I would just go with it.

Most people won't know or care that there are different grades. Those that are picky will probably tell you exactly what they want.

Sure you can get into a conversation with a customer about stuff like that, but then I'd fear they would get one grade they thought they wanted. You'd have the job done and then they would be saying 'hmmmm I think I made a mistake and want the other grade.'

Let us know which way you decide to go with.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 04-08-2013, 08:43 PM
GreenBlue's Avatar
GreenBlue GreenBlue is offline
Senior Member
 
Join Date: Feb 2013
Location: Kansas
Posts: 248
Rep Power: 2
GreenBlue is on a distinguished road
Default

Quote:
Originally Posted by ratchetmaster2 View Post
Our jobs are to make the customer as happy as possible, but it's impossible to please everyone.
Really? Are you sure about that? Finally someone notices that and its not just me!
Reply With Quote
  #8  
Old 04-08-2013, 08:44 PM
GreenBlue's Avatar
GreenBlue GreenBlue is offline
Senior Member
 
Join Date: Feb 2013
Location: Kansas
Posts: 248
Rep Power: 2
GreenBlue is on a distinguished road
Default

You'd better double check with the customer, otherwise you are gonna look like a fool having the wrong product, and you'll be out the money for replacing it too, because if its wrong the customer isn't going to be very happy and you'll have to change something to make them happy.

Last edited by GreenBlue; 04-08-2013 at 08:47 PM.
Reply With Quote
  #9  
Old 04-09-2013, 12:00 AM
SNethercutt SNethercutt is offline
Senior Member
 
Join Date: Mar 2013
Posts: 202
Rep Power: 2
SNethercutt is on a distinguished road
Default

Rule of thumb. Always do what's on to paperwork. That's what's in black and white. Any changes should be done in writing! Otherwise a sorry customer knowing you wrote medium could tell you verbally I want fine and when you lay fine say I thought you charged me for medium thatsbwhat the paper says.

I don't know how big the job is. But in bigger jobs always always always make sure what's being done is written down!!!
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Big FINE for telemarketing! Steve Lawn Care Marketing & Post your marketing material for review! 6 03-27-2008 10:12 PM
Fine Tuning tiedeman General Business Discussions 0 01-31-2007 08:19 PM
How to fine tune your bid pricing. Steve General Business Discussions 0 04-05-2005 09:14 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
danny 2
danny2
Today 10:19 PM
Today 10:41 PM
by danny2
1 17
I Got Taken...,
Dan Tanner
Today 06:26 AM
Today 08:15 PM
by Dan Tanner
3 99
new to this forum!
mower13126
Yesterday 07:37 PM
Today 05:34 PM
by Sprinkler Buddy
3 85
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
Today 03:15 PM
by stevef1201
9 245
employee pay
4 seasons maintenance
04-10-2011 09:34 PM
Today 12:19 PM
by kslawn
19 6,765
REO calling
Dan Tanner
04-16-2014 05:03 PM
Today 11:17 AM
by kslawn
11 256
this mower is driving me...
boog
04-17-2014 12:07 PM
Today 10:59 AM
by kslawn
4 130
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
Today 10:25 AM
by grassdoctore
12 374
Customers droping like...
goodtimez
Yesterday 09:53 AM
Today 08:09 AM
by CDLAWNCARE
7 153
Back for this year
xandrew245x
02-21-2014 04:30 PM
Today 07:59 AM
by xandrew245x
14 863
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
Today 07:49 AM
by CDLAWNCARE
4 137
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
Today 04:22 AM
by Tekeda1
17 376
2.5 acre mowing
xandrew245x
Yesterday 06:55 AM
Yesterday 08:57 PM
by xandrew245x
6 118
Best Bulk Mulch delivery...
Steven Virgadamo
Yesterday 09:52 AM
Yesterday 05:34 PM
by Steve
2 64
Steve Virgadamo,...
Steven Virgadamo
Yesterday 09:49 AM
Yesterday 05:08 PM
by Steve
2 57
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
Yesterday 04:51 PM
by Steve
3 98
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
Yesterday 04:47 PM
by Steve
5 191
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 04:41 PM
by Steve
31 1,063
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
Yesterday 04:39 PM
by Steve
9 212
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
Yesterday 04:04 PM
by stevef1201
10 204
leaf removal
tlf59263
04-15-2014 10:00 PM
Yesterday 03:59 PM
by stevef1201
6 177
Pay per click advertising
roostertail
02-12-2014 07:26 PM
04-17-2014 07:11 PM
by yardrate
10 609
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 724
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 103
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 274
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 95
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 617
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 234
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 173
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 305
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 209
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 105
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 285,597
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 442
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-14-2014 10:51 AM
by Steve
8 355
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 441
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 175
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 422
Hello all
Griff20114
04-12-2014 05:08 PM
04-14-2014 09:46 AM
by Steve
1 119
Step by Step Spring Lawn...
WarriorLawnscaping
04-10-2014 07:01 AM
04-14-2014 09:43 AM
by Steve
5 252
Jeff Cowden
jcowden
04-11-2014 07:27 PM
04-14-2014 09:39 AM
by Steve
1 112
Exmark Commercial 30...
Dan Tanner
04-11-2014 05:35 AM
04-14-2014 09:37 AM
by Steve
4 199
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-14-2014 08:04 AM
by acrajchel
21 1,600
Small guy time to get a...
googus
04-08-2014 08:16 AM
04-13-2014 07:18 PM
by A. Kulak Landscaping
9 330
Weekly vs. Bi-weekly
CDLAWNCARE
04-12-2014 01:48 PM
04-13-2014 06:03 PM
by kslawn
9 334
Weed ID help
TwinBrosLC
04-12-2014 10:39 AM
04-13-2014 07:40 AM
by stevef1201
4 169
Lexington, KY
acrajchel
04-07-2014 01:06 PM
04-11-2014 09:49 PM
by acrajchel
1 139
Food Plot Management
BlackRain75
04-11-2014 10:20 AM
04-11-2014 03:51 PM
by Steve
4 140
Estimating a job
acrajchel
04-08-2014 11:07 AM
04-11-2014 03:32 PM
by Steve
6 310
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
04-11-2014 03:25 PM
by Steve
11 1,017
» Popular Tags
2wd 4x4 ads butterfly gardens buy charge christmas client craigslist credit card customers echo exmark fall ferris financing florida flower bed franchise georgia gopherhaul grass clarksville gravely gravely 34" zero turn health holiday how much to charge how to bid installation kansas city kawasaki lawn care lawn care business podcast lawn care business show lawn service clarksville tn leaf lighting brass outdoor lights llp marketing mow mowing mulch mulch estimate new and restored landscapes new buisness new business new start office management oil payment podcast property management company redmax savannah scag schedule selling seo snow sole proprietorship sprayer starting a business stihl subcontractor tree care unreasonable upsell walk behind walker winter money making ideas
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:56 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:56 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy