Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > Tree Care, Irrigation, Landscaping, Hardscapes

Tree Care, Irrigation, Landscaping, Hardscapes
Discuss issues dealing with landscapes, hardscapes, exterior landscape lighting and lighting fixtures, lawn irrigation, sprinklers, sprinkler heads, mulch, retaining walls, etc.

medium or fine bark


Tree Care, Irrigation, Landscaping, Hardscapes

Discuss issues dealing with landscapes, hardscapes, exterior landscape lighting and lighting fixtures, lawn irrigation, sprinklers, sprinkler heads, mulch, retaining walls, etc.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-07-2013, 09:58 PM
tk4454 tk4454 is offline
Member
 
Join Date: Mar 2013
Posts: 56
Rep Power: 2
tk4454 is on a distinguished road
Default medium or fine bark

I gave a customer a supply invoice with medium grade bark on it, and she said to go ahead with it, but I feel like I never asked to see which type grade bark she wanted, should I call her and ask her, or go with the medium like is written in supply invoice?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-07-2013, 10:11 PM
SNethercutt SNethercutt is offline
Senior Member
 
Join Date: Mar 2013
Posts: 202
Rep Power: 2
SNethercutt is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Go with whats on the supply list. It is up to the customer to read and amend it, before work starts.
Reply With Quote
  #3  
Old 04-07-2013, 10:42 PM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 3
ratchetmaster2 is on a distinguished road
Default

Quote:
Originally Posted by SNethercutt View Post
Go with whats on the supply list. It is up to the customer to read and amend it, before work starts.
No harm in asking. I assume there is zero difference in cost between the two grades of mulch? Just give her a quick ring, it will show you are considerate and have the customer in mind.
Reply With Quote
  #4  
Old 04-07-2013, 10:45 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 670
Rep Power: 4
Sprinkler Buddy is on a distinguished road
Default

While the above is true, it cost nothing to take the time to confirm it with the customer. You'll wish you had if the customer is unhappy with what's delivered after the fact.
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #5  
Old 04-07-2013, 10:58 PM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 3
ratchetmaster2 is on a distinguished road
Default

Quote:
Originally Posted by Sprinkler Buddy View Post
You'll wish you had if the customer is unhappy with what's delivered after the fact.
This is a non-issue because the medium mulch was agreed upon.
We shouldn't constantly be scared of the customer being unhappy. Our jobs are to make the customer as happy as possible, but it's impossible to please everyone.
Reply With Quote
  #6  
Old 04-08-2013, 04:06 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,538
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I gave a customer a supply invoice with medium grade bark on it, and she said to go ahead with it, but I feel like I never asked to see which type grade bark she wanted, should I call her and ask her, or go with the medium like is written in supply invoice?
Very interesting question. Since you showed her in the invoice what grade it would be, I would just go with it.

Most people won't know or care that there are different grades. Those that are picky will probably tell you exactly what they want.

Sure you can get into a conversation with a customer about stuff like that, but then I'd fear they would get one grade they thought they wanted. You'd have the job done and then they would be saying 'hmmmm I think I made a mistake and want the other grade.'

Let us know which way you decide to go with.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 04-08-2013, 08:43 PM
GreenBlue's Avatar
GreenBlue GreenBlue is offline
Senior Member
 
Join Date: Feb 2013
Location: Kansas
Posts: 248
Rep Power: 2
GreenBlue is on a distinguished road
Default

Quote:
Originally Posted by ratchetmaster2 View Post
Our jobs are to make the customer as happy as possible, but it's impossible to please everyone.
Really? Are you sure about that? Finally someone notices that and its not just me!
Reply With Quote
  #8  
Old 04-08-2013, 08:44 PM
GreenBlue's Avatar
GreenBlue GreenBlue is offline
Senior Member
 
Join Date: Feb 2013
Location: Kansas
Posts: 248
Rep Power: 2
GreenBlue is on a distinguished road
Default

You'd better double check with the customer, otherwise you are gonna look like a fool having the wrong product, and you'll be out the money for replacing it too, because if its wrong the customer isn't going to be very happy and you'll have to change something to make them happy.

Last edited by GreenBlue; 04-08-2013 at 08:47 PM.
Reply With Quote
  #9  
Old 04-09-2013, 12:00 AM
SNethercutt SNethercutt is offline
Senior Member
 
Join Date: Mar 2013
Posts: 202
Rep Power: 2
SNethercutt is on a distinguished road
Default

Rule of thumb. Always do what's on to paperwork. That's what's in black and white. Any changes should be done in writing! Otherwise a sorry customer knowing you wrote medium could tell you verbally I want fine and when you lay fine say I thought you charged me for medium thatsbwhat the paper says.

I don't know how big the job is. But in bigger jobs always always always make sure what's being done is written down!!!
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Big FINE for telemarketing! Steve Lawn Care Marketing & Post your marketing material for review! 6 03-27-2008 10:12 PM
Fine Tuning tiedeman General Business Discussions 0 01-31-2007 08:19 PM
How to fine tune your bid pricing. Steve General Business Discussions 0 04-05-2005 09:14 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hi Steve From West...
Mr. Mow
10-21-2014 01:59 PM
Today 11:56 AM
by Steve
5 566
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
Today 09:53 AM
by Max Wagner
30 2,528
Gie-review / What's new...
ExtremeLawncareServices
10-25-2014 09:19 AM
Today 09:30 AM
by ExtremeLawncareServices
7 476
Lawn Care business...
crieg122
10-23-2014 01:23 PM
Today 05:54 AM
by ringahding1
16 743
Business Name
sanchez5
10-28-2014 11:55 PM
Today 05:51 AM
by ringahding1
10 296
"Price...
Mr. Mow
Yesterday 03:21 PM
Today 05:48 AM
by ringahding1
3 147
Help a brother...
tbtigers03
09-28-2014 11:41 AM
Today 05:41 AM
by ringahding1
15 1,946
Client won't pay...
WesleySnips
Yesterday 02:53 PM
Yesterday 08:21 PM
by SGlawncare
6 159
Pavers
crieg122
10-28-2014 02:49 PM
Yesterday 02:09 PM
by Steve
5 249
Difference between lawn...
sanchez5
10-29-2014 04:20 PM
Yesterday 02:08 PM
by Steve
2 184
My Newest Toy (B.P....
Dan Tanner
10-23-2014 05:50 PM
10-29-2014 12:26 PM
by Steve
6 541
West cost lawn prices
SGlawncare
10-09-2014 09:51 PM
10-28-2014 11:08 PM
by SGlawncare
4 897
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-28-2014 02:51 PM
by Steve
1,193 341,116
Business Cards
crieg122
10-25-2014 12:03 PM
10-28-2014 02:37 PM
by crieg122
4 413
So how do you guys...
Mr. Mow
10-26-2014 07:55 AM
10-28-2014 04:56 AM
by Billy Goat
2 354
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
10-27-2014 10:36 PM
by SGlawncare
12 1,267
new to the forum
madmedic8575
10-24-2014 02:52 PM
10-27-2014 12:14 PM
by Steve
1 370
Dealing With Gas Can...
Mr. Mow
10-21-2014 01:41 PM
10-26-2014 10:59 AM
by stevef1201
13 732
Leaf removal
madmedic8575
10-24-2014 04:14 PM
10-26-2014 07:45 AM
by Mr. Mow
5 499
raking leaves ?
robert8509
10-22-2014 09:19 PM
10-25-2014 12:09 PM
by biglee
10 639
Leaf Box & Loader Set...
ringahding1
10-21-2014 06:20 AM
10-25-2014 11:46 AM
by crieg122
6 632
hey everyone
robert8509
10-22-2014 08:16 PM
10-24-2014 11:07 PM
by robert8509
7 533
12 Years in Business!
Chilehead
10-23-2014 08:07 AM
10-23-2014 11:08 PM
by Chilehead
2 452
Cheapskate Landlord...
Mr. Mow
10-20-2014 06:33 AM
10-23-2014 05:55 PM
by biglee
13 787
Hi from SoCal
Jmoney
10-23-2014 11:29 AM
10-23-2014 12:51 PM
by Steve
1 413
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-23-2014 12:33 PM
by Steve
5 884
Pda
stevef1201
10-18-2014 02:05 PM
10-23-2014 06:12 AM
by ringahding1
4 710
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
10-22-2014 01:27 PM
by Steve
6 776
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
10-22-2014 01:23 PM
by Steve
3 739
first year update
cmdlawncare
08-12-2014 05:41 PM
10-22-2014 07:47 AM
by ringahding1
4 1,730
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
10-21-2014 01:36 PM
by Mr. Mow
16 1,022
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
10-21-2014 01:26 PM
by stevef1201
11 880
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
10-21-2014 01:19 PM
by ExtremeLawncareServices
158 12,003
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
10-21-2014 01:04 PM
by SGL1
4 609
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
10-20-2014 08:34 PM
by biglee
10 2,208
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
10-20-2014 05:42 PM
by SGL1
7 1,706
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
10-20-2014 04:41 PM
by Steve
1 582
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
10-20-2014 04:24 PM
by Steve
1 649
questions on order to...
jack2048
10-13-2014 11:15 AM
10-20-2014 03:27 PM
by Mr. Mow
15 1,103
This sucks...
Matther777
09-18-2014 04:56 PM
10-20-2014 02:14 PM
by Steve
14 2,640
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
10-20-2014 02:11 PM
by Steve
7 833
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
10-20-2014 02:09 PM
by Steve
1 682
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 1,028
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 1,322
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,738
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 1,042
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 763
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,900
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,888
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 10,030
» Popular Tags
2wd 4x4 apartment complex auger bark bob villa care charge christmas collections commercial demonstration edging exmark ferris four wheel drive gopherhaul grass gravely hardscapes hills holiday how much to charge how to bid john deere quik trac kawasaki labor cost landscape services lawn lawn care lawn care business book lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lighting lighting brass outdoor lights managing a lawn care business mowing mr dave mulch mulch estimate new buisness past due patio install podcast property management company push versus ride savannah scag scripts seo shell small engine repair sprayer starting a business starting a lawn care business stihl sulky theft toro tractor auger tree trimmer rack walk behind walker wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:00 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:00 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy