Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

When to give up trying to contact a customer?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-06-2013, 10:52 AM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 4
ratchetmaster2 is on a distinguished road
Default When to give up trying to contact a customer?

First off - this is NOT if someone owes you money

Here's my question: if someone contacted you for services, you reply to them (in a timely manner), and then they don't reply back, when should you give up trying to get a response?

I have a few examples. I have ads on the internet. A person e-mailed me wanting me to come by for an estimate for mulching and yard clean-up. The person was in a more wealthy part of town, so, of course, it got my interest.
I reply and tell him I am available to come by, give me your address and a time that is good for you. The person replies with his address and a time slot for 3 days in the future. Then 10 minutes later (I didn't even reply) he says "oh no never mind, my wife only wants (then he states exactly what I thought he wanted in the beginning)". I try to bring him back with "certainly, no problem, that's exactly what I specialize in, etc"

Never heard back from him. I replied to his e-mail again 2 days later. Then I saw in one of his e-mails he had a signature type thing with his phone number. I called and left a message saying who I was and that I would love to help out with xxx.

This is definitely an account I would like to have. I have his address, e-mail, and 2 phone numbers. I have nothing to lose by continuing attempts of contact, but when should I give up?
I'm also asking this because I've heard from many salesmen that the key is persistence. Not being annoying, but you have to keep in contact, so when they do agree to buy, they don't go to someone else.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-06-2013, 11:00 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
At this point your being a pest.

I had someone contact me with a drainage problem. I emailed them two options with no prices and never heard back. Emailed them one more time and that was it.

Youll get these a lot. I dont have the time to waste chasing customers. You did all you can do.
Reply With Quote
  #3  
Old 04-06-2013, 01:45 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 7
stevef1201 is on a distinguished road
Default

I make ONE reply email or phone call. That's it. More than that you sound desperate.
Reply With Quote
  #4  
Old 04-06-2013, 02:02 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by stevef1201 View Post
I make ONE reply email or phone call. That's it. More than that you sound desperate.
I'm about the same...I email/call with a quote. If I don't hear from them, I'll email or call them to follow up. If still no answer, I move on.
Reply With Quote
  #5  
Old 04-06-2013, 02:37 PM
The Cleaning Doctor's Avatar
The Cleaning Doctor The Cleaning Doctor is offline
Senior Member
 
Join Date: Nov 2009
Location: Helena, MT
Posts: 927
Rep Power: 6
The Cleaning Doctor is on a distinguished road
Default

The day before yesterday.
__________________
Pat
Reply With Quote
  #6  
Old 04-06-2013, 06:44 PM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 4
ratchetmaster2 is on a distinguished road
Default

Quote:
Originally Posted by stevef1201 View Post
I make ONE reply email or phone call. That's it. More than that you sound desperate.
Yeah. That's probably a good rule of thumb.
Kinda bummed though. oh well
Reply With Quote
  #7  
Old 04-06-2013, 07:03 PM
wat5150 wat5150 is offline
new member
 
Join Date: May 2012
Posts: 604
Rep Power: 0
wat5150 is on a distinguished road
Default

Quote:
Originally Posted by The Cleaning Doctor View Post
The day before yesterday.
LOL. If they are really interested they will most likely call or email back and say your quote was too high and then maybe you can work it out. I just quoted a guy $900 for spring cleanup, edging a ton of gardens and 8 yards of mulch. I know hes got some money just by the real estate he has. Never heard back. he used to do all the work himself and now he cant. Lots of people that dont want to spend $ or they think you are way high because they just dont realize the cost of labor and materials and your general overhead. Follow up but dont pester them.
Reply With Quote
  #8  
Old 04-06-2013, 11:06 PM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 4
ratchetmaster2 is on a distinguished road
Default

Quote:
Originally Posted by wat5150 View Post
LOL. If they are really interested they will most likely call or email back and say your quote was too high and then maybe you can work it out. I just quoted a guy $900 for spring cleanup, edging a ton of gardens and 8 yards of mulch. I know hes got some money just by the real estate he has. Never heard back. he used to do all the work himself and now he cant. Lots of people that dont want to spend $ or they think you are way high because they just dont realize the cost of labor and materials and your general overhead. Follow up but dont pester them.
That's true, but I didn't even give this guy a quote or anything. He gave me his address and a time to come out for an estimate then said nevermind 5 minutes later.

The people who are serious understand the value of the work at hand

A couple of weeks ago (a complete waste of my time) this woman calls me up wanting a bunch of stuff done. She had very minor dips in her front yard but wanted everything re-leveled, "and throw some new sod on top, too". Then she wanted extensive drainage to be put in, and a huge tree cut down. She wanted an estimate on the spot, and of course I didn't have an exact number, but I told her it would be several thousands of dollars. Seriously like 2 weeks of work for me, probably $5000 or something with materials.
Then she says "ohhh....that's a lot of money...I only have $400 to spend.. Call me if you can do it for $400, I can wait"

Last edited by ratchetmaster2; 04-06-2013 at 11:09 PM.
Reply With Quote
  #9  
Old 04-07-2013, 12:56 PM
JimAdams's Avatar
JimAdams JimAdams is offline
Members
 
Join Date: Nov 2006
Location: Toledo, Ohio
Posts: 17
Rep Power: 9
JimAdams
Default Why Not Respond with Marketing Attempt?

I'm not sure I understand why you'd want one customer or one account in a given part of town. (Is that efficient?) Building a cluster makes a lot of sense, though, so I think you might go back at the guy, and his whole neighborhood, in a different way.

"They" also say that people have to see an ad like ten times before they'll buy something or remember the company/product. So you might do flyers in that neighborhood. Maybe he'll not only see it again, but a bunch of his neighbors will too. Then you aren't bugging him directly and if you get more customers instead of just him, that's a real efficiency win.
__________________
www.promower.net
Reply With Quote
  #10  
Old 04-07-2013, 10:09 PM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 4
ratchetmaster2 is on a distinguished road
Default

Quote:
Originally Posted by JimAdams View Post
I'm not sure I understand why you'd want one customer or one account in a given part of town.
The specific part of town he was in is VERY wealthy. Jaguars, Aston Martins, Ferraris, Lambos, Land Rovers, Porsches, Masaratis, that's all you see. Average house in my neighborhood is like $300k? Average house in that part of town would probably be $2m. Only 10mins away.
Understand?
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
How to contact different HOA presidents? Rodriguez11 Lawn Care Marketing & Post your marketing material for review! 2 12-22-2010 11:34 AM
Never give in.  Never give in. StartALawnCareBusiness Starting a lawn care business. 1 10-07-2007 06:16 AM
Contact page... julesagain Search Engine Optimization and Website Design Discussions. 2 03-12-2007 06:34 AM
Are You Taking Advantage of EVERY Customer Contact Steve Lawn Care Marketing & Post your marketing material for review! 0 11-14-2006 04:49 PM
contact us form Search Engine Optimization and Website Design Discussions. 3 09-20-2006 08:07 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Great start to the season
jcurr33
Yesterday 08:49 PM
Today 04:44 AM
by Sprinkler Buddy
1 41
What a JERK!
Chilehead
05-06-2015 08:13 AM
Yesterday 11:15 PM
by luckylogger
12 669
I can't believe people...
ExtremeLawncareServices
Yesterday 10:29 AM
Yesterday 04:05 PM
by jrs.landscaping
1 88
More Rain or Less?
Steve
05-20-2015 12:06 PM
05-24-2015 04:37 PM
by SGL1
12 246
uploading video on here?
holymoly
05-24-2015 08:13 AM
05-24-2015 10:26 AM
by Matther777
1 54
new here ! need help
pgrace
05-23-2015 11:29 PM
05-23-2015 11:29 PM
by pgrace
0 58
Equipment dealers
mattthelawnguy
05-21-2015 04:33 PM
05-23-2015 10:24 PM
by Chilehead
3 104
Irrigation
pboy8634
02-21-2010 12:46 PM
05-22-2015 10:05 PM
by biglee
25 8,432
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
05-22-2015 09:58 PM
by biglee
37 9,141
What's your next...
Steve
05-15-2015 11:54 AM
05-21-2015 11:23 PM
by biglee
13 348
Peace garden ideas
SGL1
05-13-2015 03:15 PM
05-21-2015 07:51 PM
by avetslawncare
16 501
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
05-21-2015 03:07 PM
by Just for Cuts
0 88
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
05-21-2015 02:58 PM
by Just for Cuts
4 167
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,808
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 804
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 389,694
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 110
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 210
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 2,005
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 219
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 152
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 267
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 695
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,494
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 294
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 517
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 646
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 510
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,102
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 1,029
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,060
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 420
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 437
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 347
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 470
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 350
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 3,985
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 1,037
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 296
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 342
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,122
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 374
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 409
mowfinder
scaypa
04-27-2015 05:44 PM
05-04-2015 01:14 PM
by Steve
1 436
Latest video, Facebook...
Sprinkler Buddy
05-01-2015 06:54 AM
05-04-2015 01:09 PM
by Steve
3 404
weed
avetslawncare
04-16-2015 07:56 PM
05-01-2015 11:38 AM
by Steve
8 821
so i need somehelp with...
dalvan0
04-28-2015 07:43 PM
04-30-2015 10:55 PM
by avetslawncare
3 718
Anyone have a Lawn Care...
nishirandall
04-28-2015 08:45 PM
04-30-2015 12:00 AM
by Steve
1 480
mowing pic
joshlawncare
04-25-2015 12:34 PM
04-29-2015 10:55 PM
by Steve
5 583
Help with a truck
bdodson89
04-27-2015 08:15 PM
04-29-2015 10:47 PM
by Steve
4 480
» Popular Tags
ad landscaping aerocore apartment bid apartment complex applying auger bark billy goat brushcutter blades blowout bush collections contract help curb appeal services deliquentaccounts ditches edging employee problems equipment dealer equipment rental estimate facebook flyers foreman google grass growing a lawn care business hills hiring husqvarna jobs john deere quik trac landscape landscape services landscaping training lawn lawn care lawn mowing marketing more customers business mr dave mulch past due per hour charge per hour service pricing profit on employee pto push versus ride running a business scag sell the vision seo shell small engine repair square foot starting a lawn care business steep lawns swzt theft toro grand stand trailer tree trimmer rack truck new used landscape up sell employee web design website won't return www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:15 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:15 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy