Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

When to give up trying to contact a customer?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-06-2013, 10:52 AM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 3
ratchetmaster2 is on a distinguished road
Default When to give up trying to contact a customer?

First off - this is NOT if someone owes you money

Here's my question: if someone contacted you for services, you reply to them (in a timely manner), and then they don't reply back, when should you give up trying to get a response?

I have a few examples. I have ads on the internet. A person e-mailed me wanting me to come by for an estimate for mulching and yard clean-up. The person was in a more wealthy part of town, so, of course, it got my interest.
I reply and tell him I am available to come by, give me your address and a time that is good for you. The person replies with his address and a time slot for 3 days in the future. Then 10 minutes later (I didn't even reply) he says "oh no never mind, my wife only wants (then he states exactly what I thought he wanted in the beginning)". I try to bring him back with "certainly, no problem, that's exactly what I specialize in, etc"

Never heard back from him. I replied to his e-mail again 2 days later. Then I saw in one of his e-mails he had a signature type thing with his phone number. I called and left a message saying who I was and that I would love to help out with xxx.

This is definitely an account I would like to have. I have his address, e-mail, and 2 phone numbers. I have nothing to lose by continuing attempts of contact, but when should I give up?
I'm also asking this because I've heard from many salesmen that the key is persistence. Not being annoying, but you have to keep in contact, so when they do agree to buy, they don't go to someone else.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-06-2013, 11:00 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
At this point your being a pest.

I had someone contact me with a drainage problem. I emailed them two options with no prices and never heard back. Emailed them one more time and that was it.

Youll get these a lot. I dont have the time to waste chasing customers. You did all you can do.
Reply With Quote
  #3  
Old 04-06-2013, 01:45 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,043
Rep Power: 6
stevef1201 is on a distinguished road
Default

I make ONE reply email or phone call. That's it. More than that you sound desperate.
Reply With Quote
  #4  
Old 04-06-2013, 02:02 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by stevef1201 View Post
I make ONE reply email or phone call. That's it. More than that you sound desperate.
I'm about the same...I email/call with a quote. If I don't hear from them, I'll email or call them to follow up. If still no answer, I move on.
Reply With Quote
  #5  
Old 04-06-2013, 02:37 PM
The Cleaning Doctor's Avatar
The Cleaning Doctor The Cleaning Doctor is offline
Senior Member
 
Join Date: Nov 2009
Location: Helena, MT
Posts: 927
Rep Power: 5
The Cleaning Doctor is on a distinguished road
Default

The day before yesterday.
__________________
Pat
Reply With Quote
  #6  
Old 04-06-2013, 06:44 PM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 3
ratchetmaster2 is on a distinguished road
Default

Quote:
Originally Posted by stevef1201 View Post
I make ONE reply email or phone call. That's it. More than that you sound desperate.
Yeah. That's probably a good rule of thumb.
Kinda bummed though. oh well
Reply With Quote
  #7  
Old 04-06-2013, 11:06 PM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 3
ratchetmaster2 is on a distinguished road
Default

Quote:
Originally Posted by wat5150 View Post
LOL. If they are really interested they will most likely call or email back and say your quote was too high and then maybe you can work it out. I just quoted a guy $900 for spring cleanup, edging a ton of gardens and 8 yards of mulch. I know hes got some money just by the real estate he has. Never heard back. he used to do all the work himself and now he cant. Lots of people that dont want to spend $ or they think you are way high because they just dont realize the cost of labor and materials and your general overhead. Follow up but dont pester them.
That's true, but I didn't even give this guy a quote or anything. He gave me his address and a time to come out for an estimate then said nevermind 5 minutes later.

The people who are serious understand the value of the work at hand

A couple of weeks ago (a complete waste of my time) this woman calls me up wanting a bunch of stuff done. She had very minor dips in her front yard but wanted everything re-leveled, "and throw some new sod on top, too". Then she wanted extensive drainage to be put in, and a huge tree cut down. She wanted an estimate on the spot, and of course I didn't have an exact number, but I told her it would be several thousands of dollars. Seriously like 2 weeks of work for me, probably $5000 or something with materials.
Then she says "ohhh....that's a lot of money...I only have $400 to spend.. Call me if you can do it for $400, I can wait"

Last edited by ratchetmaster2; 04-06-2013 at 11:09 PM.
Reply With Quote
  #8  
Old 04-07-2013, 12:56 PM
JimAdams's Avatar
JimAdams JimAdams is offline
Members
 
Join Date: Nov 2006
Location: Toledo, Ohio
Posts: 17
Rep Power: 8
JimAdams
Default Why Not Respond with Marketing Attempt?

I'm not sure I understand why you'd want one customer or one account in a given part of town. (Is that efficient?) Building a cluster makes a lot of sense, though, so I think you might go back at the guy, and his whole neighborhood, in a different way.

"They" also say that people have to see an ad like ten times before they'll buy something or remember the company/product. So you might do flyers in that neighborhood. Maybe he'll not only see it again, but a bunch of his neighbors will too. Then you aren't bugging him directly and if you get more customers instead of just him, that's a real efficiency win.
__________________
www.promower.net
Reply With Quote
  #9  
Old 04-07-2013, 10:09 PM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 3
ratchetmaster2 is on a distinguished road
Default

Quote:
Originally Posted by JimAdams View Post
I'm not sure I understand why you'd want one customer or one account in a given part of town.
The specific part of town he was in is VERY wealthy. Jaguars, Aston Martins, Ferraris, Lambos, Land Rovers, Porsches, Masaratis, that's all you see. Average house in my neighborhood is like $300k? Average house in that part of town would probably be $2m. Only 10mins away.
Understand?
Reply With Quote
  #10  
Old 04-08-2013, 02:37 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,207
Rep Power: 10
Steve has disabled reputation
Default

Quote:
This is definitely an account I would like to have. I have his address, e-mail, and 2 phone numbers. I have nothing to lose by continuing attempts of contact, but when should I give up?
Can you put them on your mailing list and send them information throughout the year for different services?

What's the harm in that? Sure you might not have gotten this job, but you already have made a contact with them and being around may help you get a future job.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
How to contact different HOA presidents? Rodriguez11 Lawn Care Marketing & Post your marketing material for review! 2 12-22-2010 11:34 AM
Never give in.  Never give in. StartALawnCareBusiness Starting a lawn care business. 1 10-07-2007 06:16 AM
Contact page... julesagain Search Engine Optimization and Website Design Discussions. 2 03-12-2007 06:34 AM
Are You Taking Advantage of EVERY Customer Contact Steve Lawn Care Marketing & Post your marketing material for review! 0 11-14-2006 04:49 PM
contact us form Search Engine Optimization and Website Design Discussions. 3 09-20-2006 08:07 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Will summer ever come
ExtremeLawncareServices
Today 08:27 AM
Today 08:29 PM
by SGL1
5 72
Mow and leave cleanup bid
SGL1
Today 07:28 PM
Today 07:28 PM
by SGL1
0 19
Need input on a bid
phlawncare
Yesterday 08:51 PM
Today 06:25 PM
by phlawncare
2 80
Building credit
Matther777
07-27-2014 05:20 PM
Today 05:18 PM
by Matther777
8 152
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
Today 04:23 PM
by stevef1201
16 661
Formulas Used
BaileynSamsMum
Today 06:40 AM
Today 02:52 PM
by BaileynSamsMum
2 62
From Concord NC
SouthernRootsLawnCare
07-26-2014 02:34 PM
Today 02:28 PM
by Steve
3 78
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
Today 02:28 PM
by Steve
4 142
Echo Edger 'Neutral'
WesleySnips
07-25-2014 05:28 PM
Today 02:25 PM
by Steve
4 133
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
Today 02:11 PM
by Steve
4 114
New from Texas
Livingston Lawn Care
07-25-2014 11:17 AM
Yesterday 01:29 PM
by Steve
3 140
Left handed edging with...
SGL1
07-23-2014 08:59 PM
Yesterday 07:39 AM
by SGL1
15 337
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-27-2014 10:14 PM
by WesleySnips
5 349
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
07-27-2014 01:21 PM
by ExtremeLawncareServices
80 4,671
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
07-27-2014 08:16 AM
by Just for Cuts
7 194
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-26-2014 04:39 PM
by BLC7
7 337
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-25-2014 06:31 PM
by mattthelawnguy
13 515
You know it;s gonna be a...
stevef1201
07-25-2014 08:50 AM
07-25-2014 01:34 PM
by Steve
1 101
Customer letters
kslawn
07-23-2014 06:17 AM
07-25-2014 01:20 PM
by Steve
5 217
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
07-24-2014 07:09 PM
by SGL1
29 1,293
Need help determining...
Jbss861
07-20-2014 02:33 PM
07-24-2014 01:11 PM
by Steve
13 404
Should I ?
googus
07-22-2014 04:06 PM
07-24-2014 12:10 PM
by Steve
4 235
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
07-24-2014 06:46 AM
by kslawn
15 926
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-24-2014 06:38 AM
by kslawn
3 228
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-24-2014 06:28 AM
by kslawn
3 281
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
07-23-2014 05:37 PM
by Just for Cuts
9 327
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-23-2014 12:42 PM
by Steve
3 224
new to me box truck
jrayb39667
03-06-2014 10:20 PM
07-23-2014 12:40 PM
by Steve
15 1,442
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
07-23-2014 11:48 AM
by Steve
4 258
Overspray?
stevef1201
07-21-2014 04:20 PM
07-23-2014 11:39 AM
by Steve
3 168
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 303
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 680
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 536
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 317
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 648
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 208
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 202
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 763
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 1,083
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 811
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 738
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 320,935
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,761
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 480
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 390
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 850
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 585
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 602
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,934
Fuel and fuel additives
SGL1
07-06-2014 10:23 AM
07-11-2014 07:53 PM
by SGL1
15 590
» Popular Tags
2wd 34'' ads birdscaping blades charge christmas christmas light hanging commercial craigslist credit card customers ditches employee problems exmark fall ferris financing franchise georgia gopherhaul grass gravely growing a lawn care business health holiday how much to charge installation invoice kansas city labor cost late lawn lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lesco lighting brass outdoor lights marketing mechanic mowing new and restored landscapes new buisness new business podcast promotion riding mower running a business savannah scag seo social media starting a business steep lawns stihl sulky theft of services top dresser toro tree care truck new used landscape upsell walk behind walker won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:49 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:49 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy