Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

When to give up trying to contact a customer?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-06-2013, 10:52 AM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 3
ratchetmaster2 is on a distinguished road
Default When to give up trying to contact a customer?

First off - this is NOT if someone owes you money

Here's my question: if someone contacted you for services, you reply to them (in a timely manner), and then they don't reply back, when should you give up trying to get a response?

I have a few examples. I have ads on the internet. A person e-mailed me wanting me to come by for an estimate for mulching and yard clean-up. The person was in a more wealthy part of town, so, of course, it got my interest.
I reply and tell him I am available to come by, give me your address and a time that is good for you. The person replies with his address and a time slot for 3 days in the future. Then 10 minutes later (I didn't even reply) he says "oh no never mind, my wife only wants (then he states exactly what I thought he wanted in the beginning)". I try to bring him back with "certainly, no problem, that's exactly what I specialize in, etc"

Never heard back from him. I replied to his e-mail again 2 days later. Then I saw in one of his e-mails he had a signature type thing with his phone number. I called and left a message saying who I was and that I would love to help out with xxx.

This is definitely an account I would like to have. I have his address, e-mail, and 2 phone numbers. I have nothing to lose by continuing attempts of contact, but when should I give up?
I'm also asking this because I've heard from many salesmen that the key is persistence. Not being annoying, but you have to keep in contact, so when they do agree to buy, they don't go to someone else.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-06-2013, 11:00 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
At this point your being a pest.

I had someone contact me with a drainage problem. I emailed them two options with no prices and never heard back. Emailed them one more time and that was it.

Youll get these a lot. I dont have the time to waste chasing customers. You did all you can do.
Reply With Quote
  #3  
Old 04-06-2013, 01:45 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,121
Rep Power: 6
stevef1201 is on a distinguished road
Default

I make ONE reply email or phone call. That's it. More than that you sound desperate.
Reply With Quote
  #4  
Old 04-06-2013, 02:02 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by stevef1201 View Post
I make ONE reply email or phone call. That's it. More than that you sound desperate.
I'm about the same...I email/call with a quote. If I don't hear from them, I'll email or call them to follow up. If still no answer, I move on.
Reply With Quote
  #5  
Old 04-06-2013, 02:37 PM
The Cleaning Doctor's Avatar
The Cleaning Doctor The Cleaning Doctor is offline
Senior Member
 
Join Date: Nov 2009
Location: Helena, MT
Posts: 927
Rep Power: 5
The Cleaning Doctor is on a distinguished road
Default

The day before yesterday.
__________________
Pat
Reply With Quote
  #6  
Old 04-06-2013, 06:44 PM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 3
ratchetmaster2 is on a distinguished road
Default

Quote:
Originally Posted by stevef1201 View Post
I make ONE reply email or phone call. That's it. More than that you sound desperate.
Yeah. That's probably a good rule of thumb.
Kinda bummed though. oh well
Reply With Quote
  #7  
Old 04-06-2013, 07:03 PM
wat5150 wat5150 is offline
new member
 
Join Date: May 2012
Posts: 604
Rep Power: 0
wat5150 is on a distinguished road
Default

Quote:
Originally Posted by The Cleaning Doctor View Post
The day before yesterday.
LOL. If they are really interested they will most likely call or email back and say your quote was too high and then maybe you can work it out. I just quoted a guy $900 for spring cleanup, edging a ton of gardens and 8 yards of mulch. I know hes got some money just by the real estate he has. Never heard back. he used to do all the work himself and now he cant. Lots of people that dont want to spend $ or they think you are way high because they just dont realize the cost of labor and materials and your general overhead. Follow up but dont pester them.
Reply With Quote
  #8  
Old 04-06-2013, 11:06 PM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 3
ratchetmaster2 is on a distinguished road
Default

Quote:
Originally Posted by wat5150 View Post
LOL. If they are really interested they will most likely call or email back and say your quote was too high and then maybe you can work it out. I just quoted a guy $900 for spring cleanup, edging a ton of gardens and 8 yards of mulch. I know hes got some money just by the real estate he has. Never heard back. he used to do all the work himself and now he cant. Lots of people that dont want to spend $ or they think you are way high because they just dont realize the cost of labor and materials and your general overhead. Follow up but dont pester them.
That's true, but I didn't even give this guy a quote or anything. He gave me his address and a time to come out for an estimate then said nevermind 5 minutes later.

The people who are serious understand the value of the work at hand

A couple of weeks ago (a complete waste of my time) this woman calls me up wanting a bunch of stuff done. She had very minor dips in her front yard but wanted everything re-leveled, "and throw some new sod on top, too". Then she wanted extensive drainage to be put in, and a huge tree cut down. She wanted an estimate on the spot, and of course I didn't have an exact number, but I told her it would be several thousands of dollars. Seriously like 2 weeks of work for me, probably $5000 or something with materials.
Then she says "ohhh....that's a lot of money...I only have $400 to spend.. Call me if you can do it for $400, I can wait"

Last edited by ratchetmaster2; 04-06-2013 at 11:09 PM.
Reply With Quote
  #9  
Old 04-07-2013, 12:56 PM
JimAdams's Avatar
JimAdams JimAdams is offline
Members
 
Join Date: Nov 2006
Location: Toledo, Ohio
Posts: 17
Rep Power: 8
JimAdams
Default Why Not Respond with Marketing Attempt?

I'm not sure I understand why you'd want one customer or one account in a given part of town. (Is that efficient?) Building a cluster makes a lot of sense, though, so I think you might go back at the guy, and his whole neighborhood, in a different way.

"They" also say that people have to see an ad like ten times before they'll buy something or remember the company/product. So you might do flyers in that neighborhood. Maybe he'll not only see it again, but a bunch of his neighbors will too. Then you aren't bugging him directly and if you get more customers instead of just him, that's a real efficiency win.
__________________
www.promower.net
Reply With Quote
  #10  
Old 04-07-2013, 10:09 PM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 3
ratchetmaster2 is on a distinguished road
Default

Quote:
Originally Posted by JimAdams View Post
I'm not sure I understand why you'd want one customer or one account in a given part of town.
The specific part of town he was in is VERY wealthy. Jaguars, Aston Martins, Ferraris, Lambos, Land Rovers, Porsches, Masaratis, that's all you see. Average house in my neighborhood is like $300k? Average house in that part of town would probably be $2m. Only 10mins away.
Understand?
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
How to contact different HOA presidents? Rodriguez11 Lawn Care Marketing & Post your marketing material for review! 2 12-22-2010 11:34 AM
Never give in.  Never give in. StartALawnCareBusiness Starting a lawn care business. 1 10-07-2007 06:16 AM
Contact page... julesagain Search Engine Optimization and Website Design Discussions. 2 03-12-2007 06:34 AM
Are You Taking Advantage of EVERY Customer Contact Steve Lawn Care Marketing & Post your marketing material for review! 0 11-14-2006 04:49 PM
contact us form Search Engine Optimization and Website Design Discussions. 3 09-20-2006 08:07 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Incorporating &...
WesleySnips
Today 09:39 PM
Today 09:39 PM
by WesleySnips
0 14
Hello from Kentucky
TRV
Yesterday 05:42 PM
Today 09:21 PM
by TRV
3 135
Mowing the hills
EyeCatchersNow
07-08-2014 12:22 PM
Today 05:57 PM
by Steve
21 1,852
Real Estate??
tbtigers03
Yesterday 06:43 PM
Today 05:01 PM
by stevef1201
5 190
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
Today 04:38 PM
by WesleySnips
5 240
Sprinkler head guards...
Sprinkler Buddy
09-27-2014 04:55 AM
Today 02:50 PM
by Sprinkler Buddy
6 441
Look out Bob Villa -...
Mr Dave
Yesterday 10:06 AM
Today 02:19 PM
by Steve
5 208
Question?what should I...
dalvan0
09-24-2014 11:10 PM
Today 01:39 PM
by Steve
17 831
Whe does Mowing season...
jack2048
Yesterday 07:05 AM
Today 01:38 PM
by jack2048
4 206
Kohler command carb...
ExtremeLawncareServices
09-21-2014 03:09 PM
Today 01:30 PM
by Steve
26 1,170
Help a brother...
tbtigers03
09-28-2014 11:41 AM
Today 01:26 PM
by Steve
7 395
Give Me Your Problems
ellakit
Yesterday 04:10 PM
Yesterday 04:10 PM
by ellakit
0 17
Say Hello !!!
Steve
03-19-2007 11:18 AM
Yesterday 03:53 PM
by ellakit
1,188 336,294
Falling into business
stellarmowing
09-28-2014 04:35 PM
Yesterday 02:17 PM
by Steve
4 352
hey
sizemorelawncare
09-28-2014 08:12 PM
09-29-2014 03:10 PM
by Steve
2 284
Update on LawnsAway and...
Ian Lovejoy
09-28-2014 10:24 AM
09-29-2014 03:09 PM
by Steve
2 337
Need to figure out how...
tjslawnde
09-28-2014 10:31 AM
09-29-2014 03:05 PM
by Steve
4 346
Aerocore Deck?
wdrdoctor
09-26-2014 06:21 PM
09-29-2014 02:36 PM
by Steve
3 474
Hello from CNY
arazucontracting
09-22-2014 06:07 PM
09-29-2014 02:33 PM
by Steve
3 727
How to price lawn mowing.
jack2048
09-24-2014 04:18 PM
09-29-2014 02:27 PM
by Steve
4 588
Pricing ????
6295danny
01-14-2013 07:54 PM
09-29-2014 02:22 PM
by Steve
35 6,599
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
09-27-2014 04:11 PM
by SGL1
30 7,131
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
09-26-2014 04:16 PM
by stevef1201
5 1,111
Looking for feed back on...
ExtremeLawncareServices
09-17-2014 08:38 AM
09-25-2014 09:18 AM
by ExtremeLawncareServices
10 1,138
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
09-25-2014 08:01 AM
by ExtremeLawncareServices
124 9,341
Trying something new,...
ExtremeLawncareServices
09-21-2014 09:07 PM
09-23-2014 11:13 AM
by Steve
4 821
This sucks...
Matther777
09-18-2014 04:56 PM
09-22-2014 08:02 PM
by ExtremeLawncareServices
11 1,198
Not sure, but anyone do...
SnowRemoval2k14
09-22-2014 12:10 AM
09-22-2014 04:49 PM
by Steve
1 768
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
09-22-2014 04:45 PM
by Steve
9 1,099
Mulching beds
Bradcook21
09-21-2014 07:43 AM
09-22-2014 04:43 PM
by Steve
3 836
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
09-22-2014 04:35 PM
by Steve
12 1,465
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
09-21-2014 09:23 PM
by ExtremeLawncareServices
3 1,499
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-19-2014 03:29 PM
by acrajchel
6 1,717
snowplowing
jshak40
09-01-2014 07:20 AM
09-19-2014 11:49 AM
by Steve
23 2,149
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
09-18-2014 06:32 PM
by Northwoods Outdoors
58 7,545
Hello from upstate NY!
A&MLawn&Snow
09-18-2014 11:19 AM
09-18-2014 04:10 PM
by Sprinkler Buddy
2 933
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
09-18-2014 01:16 PM
by Steve
9 1,116
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-17-2014 09:57 PM
by curts lawn care
4 1,548
new to the forum
SGlawncare
09-16-2014 11:20 PM
09-17-2014 08:29 PM
by curts lawn care
3 942
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
09-17-2014 12:34 PM
by Steve
11 1,312
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
09-17-2014 10:48 AM
by stevef1201
6 1,065
Poll - net income
Dan5082
11-15-2010 08:08 PM
09-16-2014 04:44 PM
by jrs.landscaping
12 3,817
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
09-16-2014 01:25 PM
by jrs.landscaping
24 5,555
Compare this summer to...
Steve
09-03-2014 12:52 PM
09-16-2014 11:20 AM
by Hanks Lawn Care Services
15 1,739
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 1,467
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 956
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 1,085
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 1,006
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 1,824
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 1,551
» Popular Tags
4wd apartment complex blades bob villa charge christmas collections commercial demonstration ditches employee problems estimate exmark ferris first truck gopherhaul gravely growing a lawn care business hardscapes holiday how much to charge how to bid hydraulic introduction kawasaki labor cost landscape services lawn lawn care lawn care business lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf removal lesco lighting marketing mechanic mowing mr dave mulch estimate new buisness new business new mower past due patio install podcast property management company reo rotating running a business scag scag v-ride search engine optimization seo small engine repair starting a business start up lawn care business steep lawns steve stihl tips toro trimmer rack truck new used landscape walker won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:15 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:15 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy