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My first un-happy customer


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Old 04-03-2013, 12:05 AM
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Quote:
Originally Posted by SECTLANDSCAPING View Post
Every person that has promised more work has never delivered. Whether they complained or complimented.
That's the damn truth though.
Cannot tell you how many times I've heard "It's so great that I found you! I have 20,000 co-workers and family members who desperately need a lawn company! They all live within 5 feet of here, too! I'll give your name and number to all of them"
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Old 04-03-2013, 12:15 AM
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Old 04-03-2013, 08:07 AM
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Welcome to Business, if you make everyone happy your not doing it right. I try to do the best I can for every customer but I can assure you I have not made everyone that walks threw my door happy and neither can you. Remember in most cases your customer wants you to work for free, they will feel that since you charge $60 an hour that you make $60 an hour and forget the equipment you have to own to do the job and insurance costs.
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Old 04-03-2013, 12:08 PM
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It just cracks me up that someone is giving me a hard time for 4 hrs worth of work when they don't take care of their yard.
Will you be keeping him as a customer or is this still up in the air?

Also do you feel there are any learning experiences you have gained from this that you will apply to future customers?
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Old 04-03-2013, 12:53 PM
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I will keep him unless he will keep nickel and diming me with crazy expectations.


Call it a work in progress but I am slowly learning what it takes to a job and learning how to bid. Like this past job way underbid the work. Now I know and I also when to say from the beginning this is just not for me.


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Old 04-03-2013, 03:00 PM
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explain upfront, this is what i do. I will mow your gras at x inches, edge all existing edge lines, and weedeat around everything. people are too vague with their customers. thats why they expect soo much. tell them 100% what your gonna do so they dont expect anything more or less.
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Old 04-08-2013, 10:21 PM
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Its all about communication - you and the customer have to agree on what is going to be done for them, and its wise to have this understanding before work begins so there's no games to be played such as this.
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