Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

My first un-happy customer


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-02-2013, 02:06 PM
googus googus is offline
Member
 
Join Date: Feb 2013
Posts: 85
Rep Power: 2
googus is on a distinguished road
Default My first un-happy customer

So being somewhat new I had my first un- happy customer.
The bid 6000sq ft fence hasn't been maintain 1ft high weeds around house and down spouts. Trim back 12 bushes clean out beds and lay down provided mulch 200sq ft. Then cut, trim, edge blow off for 80.00.It took 4hrs. I know I under bid it because I would be doing his cousins also. Possible 120 a month bi weekly for both houses in my neighborhood.

So he come over ( very dry) and ask if I cut the lawn. I said yes and he stated that he could still see weeds. I stated that I cut it down to two inches ( Bermuda) he said no I didn't. Then he said why don't you come over later so I can show you how I want my yard edged and trimmed.

Now, in the back of my head I am like I did an awesome job and if he is so anal maybe he shouldn't let his yard go to crap. Maybe use some chemicals. So I had to pick up my daughter and saw him redoing my work.

Should I go over with an open mind?

Last edited by googus; 04-02-2013 at 02:08 PM.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-02-2013, 03:12 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by googus View Post

Should I go over with an open mind?
go over with a closed fist.

This is the problem with low bidding jobs. When they ask for more then whats expected you cant correct it and still make money.

Sounds like you did a $200 a job for $80 with hopes of more work. Well he could just be complaining as a excuse not to give the other jobs to you.
Reply With Quote
  #3  
Old 04-02-2013, 03:14 PM
Greg'slawnandlandscape Greg'slawnandlandscape is offline
Senior Member
 
Join Date: Jan 2013
Location: Jacksonville north Carolina
Posts: 373
Rep Power: 2
Greg'slawnandlandscape is an unknown quantity at this point
Default

You can't please them all. The customers that want it one hundred percent thier way are worse. But what you have todo is educate them as to why the yard can only be cut so low and if they want no weeds educate them again but on how to get rid of them use the chance to sell other services to him
Reply With Quote
  #4  
Old 04-02-2013, 03:56 PM
stevef1201 stevef1201 is online now
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,041
Rep Power: 6
stevef1201 is on a distinguished road
Smile

I never under bid with hopes of getting more work.
Bid the job for what its worth. do a great job. if you get called back go with an open mind, ask what seems to be not done to his satisfaction, (remember customer satisfaction, take care of it and both be happy.
People will nickel and dime you to death if their cheap, those that pay good may be somewhat anal but they pay, and give referrals. Then you always make money.
Those you do cheap will also give referrals and you will never make money because, "what do you mean xx dollars, you did Joes for xx"
Reply With Quote
  #5  
Old 04-02-2013, 05:30 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

We have said over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over again to price accordingly. You did not. What happened to you is called "being worked by the customer". He bent you over good...no lube either. You quoted a cheap price in hopes of new work (by his cousin?), that work will probably never come. He promised you more work by you lowering your price, then he is going to complain complain complain and complain some more.


Hopefully you learned your lesson.


Now walk away from him before you lose more money and let someone else bite on his scheme.
Reply With Quote
  #6  
Old 04-02-2013, 07:37 PM
googus googus is offline
Member
 
Join Date: Feb 2013
Posts: 85
Rep Power: 2
googus is on a distinguished road
Default

Thanks guys...
I went over there to see how he did it. Not much of a difference beside going deeper on edging and cutting the lawn lower. He is just a ham- he said well if I need to redo my lawn I would just get a kid to do it ( mind you I am 40). I tried to educate him nicely on how proper maintenance on his lawn would benefit all. I said nicely again if he would like to hire a kid then he should try it out. He then said it wasn't a threat. It just cracks me up that someone is giving me a hard time for 4 hrs worth of work when they don't take care of their yard. Believe me the spray from trimming along the house he ad to power wash that's how bad it was.

The good thing, while I was there I dropped five refrig. magnets on mailboxes and got a call. I went and landed a job and trust me I bid it correctly!
Reply With Quote
  #7  
Old 04-02-2013, 10:09 PM
tk4454 tk4454 is offline
Member
 
Join Date: Mar 2013
Posts: 56
Rep Power: 2
tk4454 is on a distinguished road
Default

Something I learned about giving cheap prices, is the people that are cheap, are to cheap to take care of there lawn, such as sprinklers and fertilizing, then they blame the lawn mower man when there lawn looks like crap, you want customers that want to pay for a nice lawn. need to calculate time better, and charge the minimal you will work for. for me its 20.00 an hour that's my goal
Reply With Quote
  #8  
Old 04-02-2013, 10:21 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by tk4454 View Post
Something I learned about giving cheap prices, is the people that are cheap, are to cheap to take care of there lawn, such as sprinklers and fertilizing, then they blame the lawn mower man when there lawn looks like crap, you want customers that want to pay for a nice lawn. need to calculate time better, and charge the minimal you will work for. for me its 20.00 an hour that's my goal
your right about the cheap part.

I see it as the guy wanted Googus to do the hard part so he can maintain it himself. There never was future work. He probably does this every year.

If your only aiming for $20 a hour then he made that. So i dont know why you would say the guy is cheap if hes paying your rate. By the way I pay my foreman $20 a hour so something is wrong there.
Reply With Quote
  #9  
Old 04-02-2013, 11:22 PM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 3
ratchetmaster2 is on a distinguished road
Default

Quote:
Originally Posted by SECTLANDSCAPING View Post
I see it as the guy wanted Googus to do the hard part so he can maintain it himself. There never was future work. He probably does this every year.
Do you think people actively do that though? They sit in their house and think to themselves "if I hire this guy and tell him there's more work, then he will give me a super low price. But...then he will want the other work. ahh!! I have the solution, I will complain and complain so that he won't want to work for me or my family!! PERFECT!!"

Sounds like you did a great job though. Seems like you took a crappy, extremely overgrown yard, and made it look good again. And the only thing he had to say was "I can see a few weeds"?

You can't let your personal feelings get in the way. This is a business. He said he had an issue with how you MOWED, but then he says "let me show you how I want my yard edged and trimmed". Those aren't the same thing.

Instead on letting him beat you up about a few weeds, you should have focused on how much of an improvement you made on the yard. "Man, you're lucky you only paid $80 for such an extensive clean-up. I normally charge $200 for this, but I gave you a new customer discount."
or "Such a lack of yard maintenance is really bad for the lawn. Good thing I trimmed everything back before it made things worse"
His goal was to make you feel inferior, and it worked. You shouldn't have let that happen.
Reply With Quote
  #10  
Old 04-03-2013, 12:01 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by ratchetmaster2 View Post
Do you think people actively do that though? They sit in their house and think to themselves "if I hire this guy and tell him there's more work, then he will give me a super low price. But...then he will want the other work. ahh!! I have the solution, I will complain and complain so that he won't want to work for me or my family!! PERFECT!!"
I do and I bet almost everyone in here has dealt with someone just like that.

Every person that has promised more work has never delivered. Whether they complained or complimented.

On top of that I get a call every week. We have 1000s of homes in your area but they only pay $30. Thats potentially $30,000 a week are you interested?
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Happy CHEESE2009 General Talk 7 04-25-2012 04:20 PM
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
HAPPY 4th Of July! Steve W General Talk 3 07-04-2009 04:29 PM
Happy New Year!!:) VPS Lawn Care General Business Discussions 1 01-02-2009 09:06 AM
Happy 4th tiedeman General Talk 2 07-05-2007 09:31 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Echo Edger 'Neutral'
WesleySnips
Today 05:28 PM
Today 05:28 PM
by WesleySnips
0 1
New from Texas
Livingston Lawn Care
Today 11:17 AM
Today 01:47 PM
by Steve
1 37
Left handed edging with...
SGL1
07-23-2014 08:59 PM
Today 01:37 PM
by Just for Cuts
9 151
You know it;s gonna be a...
stevef1201
Today 08:50 AM
Today 01:34 PM
by Steve
1 38
Customer letters
kslawn
07-23-2014 06:17 AM
Today 01:20 PM
by Steve
5 134
Texas lawn care company...
Livingston Lawn Care
Today 11:29 AM
Today 01:18 PM
by Just for Cuts
3 48
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
Today 01:15 PM
by Steve
12 389
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 10:12 PM
by ExtremeLawncareServices
77 4,393
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
Yesterday 07:09 PM
by SGL1
29 1,189
Need help determining...
Jbss861
07-20-2014 02:33 PM
Yesterday 01:11 PM
by Steve
13 325
Should I ?
googus
07-22-2014 04:06 PM
Yesterday 12:10 PM
by Steve
4 169
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
Yesterday 06:46 AM
by kslawn
15 864
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
Yesterday 06:38 AM
by kslawn
3 180
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
Yesterday 06:28 AM
by kslawn
3 219
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
07-23-2014 05:37 PM
by Just for Cuts
9 251
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-23-2014 12:42 PM
by Steve
3 165
new to me box truck
jrayb39667
03-06-2014 10:20 PM
07-23-2014 12:40 PM
by Steve
15 1,348
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
07-23-2014 11:48 AM
by Steve
4 206
Overspray?
stevef1201
07-21-2014 04:20 PM
07-23-2014 11:39 AM
by Steve
3 112
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 246
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 637
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 465
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 250
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
07-21-2014 01:04 PM
by Steve
12 526
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 566
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 142
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 144
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 690
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 1,006
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 733
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 668
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 318,988
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-15-2014 11:56 AM
by Steve
5 240
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,680
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 427
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 346
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 806
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 529
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 535
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,858
Fuel and fuel additives
SGL1
07-06-2014 10:23 AM
07-11-2014 07:53 PM
by SGL1
15 523
Questions for a patchy...
jumcgee
07-09-2014 08:42 AM
07-11-2014 12:34 PM
by Steve
1 197
toro proline blades wont...
boog
06-25-2014 06:26 PM
07-11-2014 05:28 AM
by kslawn
18 631
Contents of Marketing to...
prmenter@gmail.com
07-09-2014 05:25 PM
07-10-2014 03:23 PM
by Steve
3 289
Shindaiwa
CLB454
05-13-2014 09:04 PM
07-10-2014 03:04 PM
by Steve
14 767
Starting New in FL
mmcuttrim
08-06-2010 09:22 AM
07-10-2014 02:44 PM
by Steve
48 11,242
Bid help 45 on acre...
Priggan
06-26-2014 12:56 PM
07-09-2014 08:38 AM
by kslawn
7 509
need help bidding fence...
veteranslawncaresystems
07-03-2014 10:33 AM
07-08-2014 12:00 PM
by Steve
5 373
Trimmer or Knife?
gwilson98
07-04-2014 09:56 PM
07-07-2014 02:41 PM
by Steve
6 331
Started a New Solar Lawn...
Solar Lawn Care
06-08-2013 01:40 AM
07-07-2014 01:55 PM
by Steve
37 7,409
» Popular Tags
care charge christmas lighting christmas light service collections subcontractor courtesy call credit card processing customers decorating ecosymbiosis escrow exmark ferris four wheel drive fundraiser gopherhaul grass gravely gravely 34" zero turn hills holiday honda how much to charge how to bid hydraulic kawasaki lawn lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn service leaf removal managing a lawn care business marketing mulch estimate native plants new buisness new mower office management online classifieds outdoor environments podcast push versus ride redmax reo rotating scag scag v-ride search engine optimization season seo snow sprayer starting a business starting a lawn care business steve stihl subcontractor tips toro tractor auger trailer mate pro turfgrass consulting walker winter money making ideas wright stander rh zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:43 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:43 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy