Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

My first un-happy customer


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-02-2013, 03:06 PM
googus googus is offline
Senior Member
 
Join Date: Feb 2013
Posts: 103
Rep Power: 2
googus is on a distinguished road
Default My first un-happy customer

So being somewhat new I had my first un- happy customer.
The bid 6000sq ft fence hasn't been maintain 1ft high weeds around house and down spouts. Trim back 12 bushes clean out beds and lay down provided mulch 200sq ft. Then cut, trim, edge blow off for 80.00.It took 4hrs. I know I under bid it because I would be doing his cousins also. Possible 120 a month bi weekly for both houses in my neighborhood.

So he come over ( very dry) and ask if I cut the lawn. I said yes and he stated that he could still see weeds. I stated that I cut it down to two inches ( Bermuda) he said no I didn't. Then he said why don't you come over later so I can show you how I want my yard edged and trimmed.

Now, in the back of my head I am like I did an awesome job and if he is so anal maybe he shouldn't let his yard go to crap. Maybe use some chemicals. So I had to pick up my daughter and saw him redoing my work.

Should I go over with an open mind?

Last edited by googus; 04-02-2013 at 03:08 PM.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-02-2013, 04:12 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by googus View Post

Should I go over with an open mind?
go over with a closed fist.

This is the problem with low bidding jobs. When they ask for more then whats expected you cant correct it and still make money.

Sounds like you did a $200 a job for $80 with hopes of more work. Well he could just be complaining as a excuse not to give the other jobs to you.
Reply With Quote
  #3  
Old 04-02-2013, 04:14 PM
Greg'slawnandlandscape Greg'slawnandlandscape is offline
Senior Member
 
Join Date: Jan 2013
Location: Jacksonville north Carolina
Posts: 398
Rep Power: 3
Greg'slawnandlandscape is an unknown quantity at this point
Default

You can't please them all. The customers that want it one hundred percent thier way are worse. But what you have todo is educate them as to why the yard can only be cut so low and if they want no weeds educate them again but on how to get rid of them use the chance to sell other services to him
Reply With Quote
  #4  
Old 04-02-2013, 04:56 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 6
stevef1201 is on a distinguished road
Smile

I never under bid with hopes of getting more work.
Bid the job for what its worth. do a great job. if you get called back go with an open mind, ask what seems to be not done to his satisfaction, (remember customer satisfaction, take care of it and both be happy.
People will nickel and dime you to death if their cheap, those that pay good may be somewhat anal but they pay, and give referrals. Then you always make money.
Those you do cheap will also give referrals and you will never make money because, "what do you mean xx dollars, you did Joes for xx"
Reply With Quote
  #5  
Old 04-02-2013, 06:30 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

We have said over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over again to price accordingly. You did not. What happened to you is called "being worked by the customer". He bent you over good...no lube either. You quoted a cheap price in hopes of new work (by his cousin?), that work will probably never come. He promised you more work by you lowering your price, then he is going to complain complain complain and complain some more.


Hopefully you learned your lesson.


Now walk away from him before you lose more money and let someone else bite on his scheme.
Reply With Quote
  #6  
Old 04-02-2013, 08:37 PM
googus googus is offline
Senior Member
 
Join Date: Feb 2013
Posts: 103
Rep Power: 2
googus is on a distinguished road
Default

Thanks guys...
I went over there to see how he did it. Not much of a difference beside going deeper on edging and cutting the lawn lower. He is just a ham- he said well if I need to redo my lawn I would just get a kid to do it ( mind you I am 40). I tried to educate him nicely on how proper maintenance on his lawn would benefit all. I said nicely again if he would like to hire a kid then he should try it out. He then said it wasn't a threat. It just cracks me up that someone is giving me a hard time for 4 hrs worth of work when they don't take care of their yard. Believe me the spray from trimming along the house he ad to power wash that's how bad it was.

The good thing, while I was there I dropped five refrig. magnets on mailboxes and got a call. I went and landed a job and trust me I bid it correctly!
Reply With Quote
  #7  
Old 04-02-2013, 11:09 PM
tk4454 tk4454 is offline
Member
 
Join Date: Mar 2013
Posts: 56
Rep Power: 2
tk4454 is on a distinguished road
Default

Something I learned about giving cheap prices, is the people that are cheap, are to cheap to take care of there lawn, such as sprinklers and fertilizing, then they blame the lawn mower man when there lawn looks like crap, you want customers that want to pay for a nice lawn. need to calculate time better, and charge the minimal you will work for. for me its 20.00 an hour that's my goal
Reply With Quote
  #8  
Old 04-02-2013, 11:21 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by tk4454 View Post
Something I learned about giving cheap prices, is the people that are cheap, are to cheap to take care of there lawn, such as sprinklers and fertilizing, then they blame the lawn mower man when there lawn looks like crap, you want customers that want to pay for a nice lawn. need to calculate time better, and charge the minimal you will work for. for me its 20.00 an hour that's my goal
your right about the cheap part.

I see it as the guy wanted Googus to do the hard part so he can maintain it himself. There never was future work. He probably does this every year.

If your only aiming for $20 a hour then he made that. So i dont know why you would say the guy is cheap if hes paying your rate. By the way I pay my foreman $20 a hour so something is wrong there.
Reply With Quote
  #9  
Old 04-03-2013, 12:22 AM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 3
ratchetmaster2 is on a distinguished road
Default

Quote:
Originally Posted by SECTLANDSCAPING View Post
I see it as the guy wanted Googus to do the hard part so he can maintain it himself. There never was future work. He probably does this every year.
Do you think people actively do that though? They sit in their house and think to themselves "if I hire this guy and tell him there's more work, then he will give me a super low price. But...then he will want the other work. ahh!! I have the solution, I will complain and complain so that he won't want to work for me or my family!! PERFECT!!"

Sounds like you did a great job though. Seems like you took a crappy, extremely overgrown yard, and made it look good again. And the only thing he had to say was "I can see a few weeds"?

You can't let your personal feelings get in the way. This is a business. He said he had an issue with how you MOWED, but then he says "let me show you how I want my yard edged and trimmed". Those aren't the same thing.

Instead on letting him beat you up about a few weeds, you should have focused on how much of an improvement you made on the yard. "Man, you're lucky you only paid $80 for such an extensive clean-up. I normally charge $200 for this, but I gave you a new customer discount."
or "Such a lack of yard maintenance is really bad for the lawn. Good thing I trimmed everything back before it made things worse"
His goal was to make you feel inferior, and it worked. You shouldn't have let that happen.
Reply With Quote
  #10  
Old 04-03-2013, 01:01 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by ratchetmaster2 View Post
Do you think people actively do that though? They sit in their house and think to themselves "if I hire this guy and tell him there's more work, then he will give me a super low price. But...then he will want the other work. ahh!! I have the solution, I will complain and complain so that he won't want to work for me or my family!! PERFECT!!"
I do and I bet almost everyone in here has dealt with someone just like that.

Every person that has promised more work has never delivered. Whether they complained or complimented.

On top of that I get a call every week. We have 1000s of homes in your area but they only pay $30. Thats potentially $30,000 a week are you interested?
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Happy CHEESE2009 General Talk 7 04-25-2012 05:20 PM
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 10:49 AM
HAPPY 4th Of July! Steve W General Talk 3 07-04-2009 05:29 PM
Happy New Year!!:) VPS Lawn Care General Business Discussions 1 01-02-2009 10:06 AM
Happy 4th tiedeman General Talk 2 07-05-2007 10:31 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
New to the forum
LCRobert
01-26-2015 10:21 PM
Today 12:35 AM
by LCRobert
4 81
adding something new...
veteranslawncaresystems
Today 12:13 AM
Today 12:13 AM
by veteranslawncaresystems
0 20
"Part Timers", "Low...
doug1980
06-10-2009 12:55 PM
Yesterday 09:01 PM
by jrs.landscaping
43 10,214
Lawn care truck
Steve
10-10-2009 03:40 AM
Yesterday 07:35 PM
by avetslawncare
42 15,934
Looking for advice on...
berryjam
01-21-2015 07:37 PM
Yesterday 07:30 PM
by avetslawncare
11 316
Is anyone doing mosquito...
BWild
Yesterday 12:30 PM
Yesterday 07:24 PM
by avetslawncare
4 74
Government contracts
avetslawncare
11-15-2014 08:50 AM
Yesterday 07:06 PM
by avetslawncare
5 729
Bidding to get other work
Rodriguez11
07-21-2011 11:52 PM
Yesterday 05:38 PM
by avetslawncare
28 9,341
What happened to Better...
Steve
01-27-2014 04:07 PM
Yesterday 02:17 PM
by Steve
19 3,071
TaskEasy & Plowz & Mowz...
jrwalker333
01-25-2015 01:02 PM
Yesterday 02:14 PM
by Steve
5 142
New to group
ron@alpine
Yesterday 08:45 AM
Yesterday 01:29 PM
by Steve
1 40
please Help with none...
Lawnboyman1170
01-09-2015 09:46 AM
Yesterday 01:27 PM
by Steve
13 558
How many contracts...
5StarLawnscaping
01-12-2015 03:51 PM
Yesterday 07:55 AM
by ringahding1
9 494
does this sound good or...
Bradcook21
01-22-2015 09:24 AM
Yesterday 07:42 AM
by ringahding1
9 282
second year advise
cmdlawncare
01-23-2015 06:22 PM
Yesterday 07:31 AM
by ringahding1
6 226
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
01-25-2015 09:34 AM
by ExtremeLawncareServices
9 519
need advise
rawssrob
02-23-2010 02:45 PM
01-23-2015 06:40 PM
by cmdlawncare
7 2,552
New to forum
ROB N
01-23-2015 08:35 AM
01-23-2015 01:53 PM
by Steve
1 115
Extending the life of...
rmccutchan
01-17-2015 12:37 AM
01-23-2015 01:43 PM
by Steve
8 345
osceola lawn service
jasa@wildblue.net
01-22-2015 03:23 PM
01-23-2015 01:38 PM
by Steve
1 134
Tax Question
Wolf4dk
01-20-2015 01:11 AM
01-22-2015 02:28 PM
by Steve
4 255
Billy Goat Vac
Mr. Mow
01-19-2015 07:42 AM
01-22-2015 02:18 PM
by Steve
6 250
Property Pricing
GVL
01-19-2015 02:46 PM
01-21-2015 02:18 PM
by Steve
5 302
Landscapers Source For...
breadcrumb
01-16-2015 02:44 PM
01-21-2015 05:55 AM
by breadcrumb
14 459
Hoa advice
Bradcook21
01-16-2015 09:36 PM
01-20-2015 04:30 PM
by Steve
4 282
My Invention
biglee
01-11-2015 07:51 PM
01-20-2015 10:16 AM
by biglee
16 631
How to beat the pre pay...
stansg1fresh
01-13-2015 04:33 PM
01-19-2015 03:38 PM
by ringahding1
3 361
Hello from Md
homey
12-17-2014 06:55 PM
01-19-2015 01:37 PM
by Steve
12 1,139
Hi from Illinois
burtle
01-02-2015 09:46 PM
01-19-2015 01:22 PM
by Steve
3 529
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
01-19-2015 01:20 PM
by Steve
14 1,455
Lost my @#$ blower
stevef1201
01-11-2015 08:31 AM
01-17-2015 02:21 PM
by lxarth
2 386
Another Illinoisan.....
barhopper
01-11-2015 05:38 PM
01-16-2015 04:29 PM
by Steve
10 442
marketing with pizza...
apmAkron
01-15-2015 09:57 AM
01-15-2015 06:29 PM
by Steve
4 271
CRM and Quickbooks?
5StarLawnscaping
01-15-2015 08:06 AM
01-15-2015 08:06 AM
by 5StarLawnscaping
0 199
New Member, Indiana Iraq...
Timbo
07-14-2011 09:44 AM
01-14-2015 06:14 PM
by Steve
10 3,801
check this box truck out!
BLAZIER-1991
01-07-2015 07:40 PM
01-13-2015 03:06 PM
by biglee
8 644
My community only ad...
googus
01-12-2015 09:55 AM
01-13-2015 02:44 PM
by Steve
5 335
12 Years in Business!
Chilehead
10-23-2014 09:07 AM
01-13-2015 09:37 AM
by Chilehead
18 1,813
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
01-12-2015 06:32 PM
by BLAZIER-1991
30 1,581
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
01-12-2015 06:19 PM
by BLAZIER-1991
4 477
During Your Down Time
achri12
12-24-2014 03:03 PM
01-12-2015 03:54 PM
by Steve
10 1,102
Leaf cleanup
Bradcook21
01-09-2015 02:21 PM
01-12-2015 12:22 PM
by Jamesw86
4 451
Has Anyone Used Plowz ?
dpld
01-08-2014 12:14 PM
01-11-2015 02:17 PM
by burtle
20 3,410
What to pay help
Bradcook21
01-07-2015 01:32 PM
01-08-2015 07:01 PM
by Steve
1 472
Need a trailer
googus
01-07-2015 09:40 AM
01-08-2015 10:24 AM
by Upscale2
7 594
Do you guys charge buy...
burtle
01-02-2015 09:58 PM
01-07-2015 08:37 PM
by Shark1611
14 951
Organic Lawn Care...
NHray
10-17-2014 07:05 PM
01-07-2015 07:05 PM
by greyhound
18 2,186
Need advice please
CHenricks
01-06-2015 01:17 AM
01-07-2015 03:34 PM
by Steve
4 554
Mowing 2 acres
Bradcook21
01-05-2015 03:13 PM
01-07-2015 03:32 PM
by Steve
9 699
Ideas on a large bid
Knaubone
12-21-2014 11:57 AM
01-06-2015 03:55 PM
by Steve
5 1,007
» Popular Tags
2wd 4x4 aerocore apartment bid apartment complex auger bark billy goat brushcutter blades bush care collections deliquentaccounts ditches edging employee problems equipment rental estimate first truck flyers foreman four wheel drive georgia google gopherhaul grass gravely growing a lawn care business hills hiring husqvarna john deere quik trac landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting brass outdoor lights marketing mr dave mulch new mower past due per hour charge per hour service podcast pricing pto push versus ride running a business savannah search engine optimization seo shell small engine repair square foot starting a lawn care business steep lawns sulky theft toro grand stand trailer tree trimmer rack up sell employee web design
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:45 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:45 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy