Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

"can you cut it shorter and bag?"


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 03-07-2013, 02:35 PM
Von Bobbeh's Avatar
Von Bobbeh Von Bobbeh is offline
Senior Member
 
Join Date: Apr 2012
Posts: 166
Rep Power: 3
Von Bobbeh is on a distinguished road
Default "can you cut it shorter and bag?"

I have a new customer, he's a good customer aside from the fact that he balked at me mowing at 2.5" and mulching and wants it at 1.5" bagged.

I tried to explain how cutting grass to low damages the plant and makes it more susceptible to weed infestation but he seems very set in his position.

I personally HATE hacking grass shorting than 2" - none the less bagging it but it's a easy-to-mow yard only 2 miles from where I live so I'd be a fool to drop service, the guy appears to be very social and I'd love to get his yard to full potential I know I can get referals from it.

Should I keep trying to convince him of the benefits of a taller lawn? or should I just remedy the problems with chemicals and de-thatching and make more money off his stubbornness?

Or am I the crazy one? Do any of you guys mow shorter than 2.5"? I was under the impression 2.5" was a little short to begin with.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 03-07-2013, 02:38 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I mow at 3", I had a customer tell me to cut it shorter. I told him why I shouldnt. He insisted, so I did it. He called me a week later and dropped me because of how it looked.
Reply With Quote
  #3  
Old 03-07-2013, 02:45 PM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

Quote:
Originally Posted by Von Bobbeh View Post
I have a new customer, he's a good customer aside from the fact that he balked at me mowing at 2.5" and mulching and wants it at 1.5" bagged.

I tried to explain how cutting grass to low damages the plant and makes it more susceptible to weed infestation but he seems very set in his position.

I personally HATE hacking grass shorting than 2" - none the less bagging it but it's a easy-to-mow yard only 2 miles from where I live so I'd be a fool to drop service, the guy appears to be very social and I'd love to get his yard to full potential I know I can get referals from it.

Should I keep trying to convince him of the benefits of a taller lawn? or should I just remedy the problems with chemicals and de-thatching and make more money off his stubbornness?

Or am I the crazy one? Do any of you guys mow shorter than 2.5"? I was under the impression 2.5" was a little short to begin with.


i never cut below 3 inches.

customers are all @zzhats and if it were not for their money i would have no use for any of them.
Reply With Quote
  #4  
Old 03-07-2013, 03:06 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,149
Rep Power: 6
stevef1201 is on a distinguished road
Default

The customer is NOT always right. If he is so insistent about this, tell 'my machine will not cut that low, I am sorry but you will have to find someone else who will destroy his machine to do that." then walk away. You may not do the lawn any longer, but when I did it I felt better. It's better to keep a reputation than it is too keep a customer
Reply With Quote
  #5  
Old 03-07-2013, 03:24 PM
Von Bobbeh's Avatar
Von Bobbeh Von Bobbeh is offline
Senior Member
 
Join Date: Apr 2012
Posts: 166
Rep Power: 3
Von Bobbeh is on a distinguished road
Default

We'll see how it goes. He might just end up being the first dropped customer of the year. I really wonder if these short lawn guys have a club or something? because there sure are a lot of them LOL.
Reply With Quote
  #6  
Old 03-07-2013, 03:51 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

What type of grass is it? Some can be cut shorter than others. Typically its between 2.5"-3" for most of the country.

Don't let them tell you how to run a business....sometimes dropping them is best before they bad mouth you.
Reply With Quote
  #7  
Old 03-07-2013, 04:56 PM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

Quote:
Originally Posted by Von Bobbeh View Post
We'll see how it goes. He might just end up being the first dropped customer of the year. I really wonder if these short lawn guys have a club or something? because there sure are a lot of them LOL.

i had a old guy that would want me to scalp the lawn so it browned out and he did not have to mow it no more years ago.

i told him i would not subject my business having to be seen performing butchery
and looking like a incompetent hack.
Reply With Quote
  #8  
Old 03-07-2013, 06:23 PM
Von Bobbeh's Avatar
Von Bobbeh Von Bobbeh is offline
Senior Member
 
Join Date: Apr 2012
Posts: 166
Rep Power: 3
Von Bobbeh is on a distinguished road
Default

Well like you said customers are @sshats that don't know what they are doing, because if they did I wouldn't get a call would I?

I just posted 80 flyers today in a promising neighborhood at this rate I'll have over 1000 out by April which should give me a good start and this guy is gonna get dropped and he can take care of his own moss farm again.
Reply With Quote
  #9  
Old 03-08-2013, 05:58 AM
grass guru grass guru is offline
Member
 
Join Date: Oct 2011
Posts: 43
Rep Power: 3
grass guru is on a distinguished road
Default

Tell him it will dull the mower blades much quicker, and you will have to charge an additional fee to keep the blades sharp. Mulching is more beneficial as it puts nitrogen back into the lawn and reduces the amount of fertilizer needed. Also tell him gou charge more to bag and haul, since you have to pay disposal fee, etc. Tell him it doesnt look professional. Tell him your biggest concern is his lawn, and its health and appearance, and you ethically and morally will not knowingly damage his lawn. That last one usually works every time.
Reply With Quote
  #10  
Old 03-08-2013, 04:35 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,519
Rep Power: 10
Steve has disabled reputation
Default

If you are going to have to bag this, how much more time is it going to take and how will that effect the price you need to charge?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
toro ss4200 time cutter "kols ingine" Grass Doctor Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 9 06-12-2012 07:10 PM
"Part Timers", "Low Ballers" & Self Employed doug1980 General Talk 22 07-24-2011 05:32 PM
Have you seen "Simply Mowing" door hanger/flyer template? akg62 Starting a lawn care business. 1 04-17-2009 02:02 PM
NEEDED: 1 landscaping company to profile LocalAdLink's "Geo-targeting" advertising Green_Day Promote your products or services 10 04-08-2009 09:48 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Gie-review / What's new...
ExtremeLawncareServices
Today 09:19 AM
Today 09:19 AM
by ExtremeLawncareServices
0 1
Dealing With Gas Can...
Mr. Mow
10-21-2014 01:41 PM
Today 08:37 AM
by Dan Tanner
10 372
Leaf removal
madmedic8575
Yesterday 04:14 PM
Today 06:47 AM
by Mr. Mow
3 113
My Newest Toy (B.P....
Dan Tanner
10-23-2014 05:50 PM
Today 05:06 AM
by Dan Tanner
2 158
hey everyone
robert8509
10-22-2014 08:16 PM
Yesterday 11:07 PM
by robert8509
7 239
raking leaves ?
robert8509
10-22-2014 09:19 PM
Yesterday 11:05 PM
by robert8509
9 295
new to the forum
madmedic8575
Yesterday 02:52 PM
Yesterday 02:52 PM
by madmedic8575
0 69
Lawn Care business...
crieg122
10-23-2014 01:23 PM
Yesterday 01:11 PM
by Steve
4 207
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
Yesterday 01:00 PM
by Steve
11 911
12 Years in Business!
Chilehead
10-23-2014 08:07 AM
10-23-2014 11:08 PM
by Chilehead
2 164
Cheapskate Landlord...
Mr. Mow
10-20-2014 06:33 AM
10-23-2014 05:55 PM
by biglee
13 474
Hi from SoCal
Jmoney
10-23-2014 11:29 AM
10-23-2014 12:51 PM
by Steve
1 130
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-23-2014 12:33 PM
by Steve
5 585
Pda
stevef1201
10-18-2014 02:05 PM
10-23-2014 06:12 AM
by ringahding1
4 413
Leaf Box & Loader Set...
ringahding1
10-21-2014 06:20 AM
10-23-2014 05:13 AM
by ringahding1
5 305
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
10-22-2014 01:27 PM
by Steve
6 480
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
10-22-2014 01:23 PM
by Steve
3 456
Hi Steve From West...
Mr. Mow
10-21-2014 01:59 PM
10-22-2014 01:19 PM
by Steve
1 229
Help a brother...
tbtigers03
09-28-2014 11:41 AM
10-22-2014 08:51 AM
by ringahding1
12 1,594
first year update
cmdlawncare
08-12-2014 05:41 PM
10-22-2014 07:47 AM
by ringahding1
4 1,426
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
10-21-2014 01:36 PM
by Mr. Mow
16 727
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
10-21-2014 01:26 PM
by stevef1201
11 582
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
10-21-2014 01:19 PM
by ExtremeLawncareServices
158 11,513
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
10-21-2014 01:04 PM
by SGL1
4 331
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
10-20-2014 08:34 PM
by biglee
10 1,905
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
10-20-2014 05:42 PM
by SGL1
7 1,391
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
10-20-2014 04:41 PM
by Steve
1 295
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
10-20-2014 04:24 PM
by Steve
1 369
questions on order to...
jack2048
10-13-2014 11:15 AM
10-20-2014 03:27 PM
by Mr. Mow
15 820
This sucks...
Matther777
09-18-2014 04:56 PM
10-20-2014 02:14 PM
by Steve
14 2,283
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
10-20-2014 02:11 PM
by Steve
7 560
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
10-20-2014 02:09 PM
by Steve
1 401
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 738
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 1,045
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,413
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 764
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-15-2014 06:43 PM
by NHray
1,190 340,410
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 486
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,588
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,595
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,695
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 618
Help with seeder...
ExtremeLawncareServices
10-09-2014 07:39 AM
10-13-2014 08:09 PM
by ExtremeLawncareServices
5 780
The Market watch
WesleySnips
10-12-2014 08:47 PM
10-13-2014 05:40 PM
by SGL1
3 623
Help pricing a large...
Bradcook21
10-07-2014 06:49 AM
10-13-2014 02:00 PM
by Steve
7 969
leaf removal
Double J LLC
10-03-2014 04:24 PM
10-13-2014 06:46 AM
by Billy Goat
19 1,624
Acerage Rake
acrajchel
04-23-2014 07:23 PM
10-12-2014 10:53 PM
by SGL1
2 935
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
10-12-2014 06:20 PM
by kslawn
25 1,752
Credit card contract
SGL1
10-06-2014 05:31 PM
10-12-2014 03:40 PM
by SGL1
18 1,162
Truck craft dump bed...
ExtremeLawncareServices
10-04-2014 08:41 PM
10-10-2014 11:35 AM
by Steve
7 1,067
» Popular Tags
2wd 4x4 aerocore apartment bid auger billy goat brushcutter bush care charge deliquentaccounts equipment rental exmark ferris foreman four wheel drive fundraiser gopherhaul grass gravely hills holiday how much to charge how to bid husqvarna john deere quik trac kawasaki labor cost landscape services lawn lawn care lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting lighting brass outdoor lights marketing mowing mr dave mulch mulch estimate new buisness ordinance podcast property management company pto push versus ride redmax scag scripts seo shreaded small engine repair sprayer starting a business starting a lawn care business stihl sulky theft top dresser toro toro grand stand trailer trimmer rack turfgrass consulting walk behind walker wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:51 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:51 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy