Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

Monthly Weekly or per service Billing


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 02-08-2013, 04:45 PM
stansg1fresh stansg1fresh is offline
Junior Member
 
Join Date: Mar 2011
Posts: 11
Rep Power: 4
stansg1fresh is on a distinguished road
Default Monthly Weekly or per service Billing

I have a snow customer that is a pain, she wants me to bill mothly for her snow services but the last time she questioned if I did her snow the day I billed for.

Well it amazes me because shes old and always home and the shades were up, it's noon and the snow blowers roaring! So how can she not know I'm there?
I send her a invoice and always include a self addressed stamped return envolope making it very simple.
This is they same person that whats me to cut her lawn twice a month.
I only charge $ 35.00 for snow removal and $35.00 per cut but shes always questioning things like does the lawn need to be cut!

I know shes on her third company for services now because some bigger companys mow or blow just to bill but thats not me.
I work with my customers and shes the only one unhappy.
Maybe she should pre pay for services.
I don't do contracts and only have residential accounts and it's eaiser for me to come home do the invices and mail them out because Elderly people will try to tie you up for hours talking.

So how do you bill for services?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 02-08-2013, 09:03 PM
krzys666 krzys666 is offline
Member
 
Join Date: Dec 2011
Posts: 49
Rep Power: 3
krzys666 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
my residential customers get billed after each time.
commercial properties are on a contract
__________________
Krzysztof
Zawadzki Landscaping
203-212-2498

www.zawadzkilandscaping.com
http://www.facebook.com/ZawadzkiLandscaping
Reply With Quote
  #3  
Old 02-11-2013, 11:18 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,307
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I have a snow customer that is a pain, she wants me to bill mothly for her snow services but the last time she questioned if I did her snow the day I billed for.
How would you ideally like to handle it?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 02-12-2013, 07:55 AM
stansg1fresh stansg1fresh is offline
Junior Member
 
Join Date: Mar 2011
Posts: 11
Rep Power: 4
stansg1fresh is on a distinguished road
Default prepay

I think she may have to go to pre pay services.
This might be the only way she "gets It".
Reply With Quote
  #5  
Old 02-13-2013, 06:23 AM
patrick6411 patrick6411 is offline
Senior Member
 
Join Date: Jun 2012
Posts: 106
Rep Power: 3
patrick6411 is on a distinguished road
Default

If you have a phone with a camera snap a before and after image. Make sure to snap them at different areas, each time. Then include these images on your invoices that you mail out. I do this and have found that nobody questions if I have been to their property. This also builds a case if you ever have to take civil action against a property owner. This also allows you to photo areas that may need extra care. I have used these images to show customers before and after lawn care to keep them happy. The way you keep up with whose photos these are is keep a folder on your desk top and name them with the address. I keep a folders within the main folder titled with the address on my clients.
Reply With Quote
  #6  
Old 02-13-2013, 01:04 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,307
Rep Power: 10
Steve has disabled reputation
Default

What if you knocked on her door when you are done and have her sign a receipt that you were there?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 02-19-2013, 06:19 AM
grass guru grass guru is offline
Member
 
Join Date: Oct 2011
Posts: 43
Rep Power: 3
grass guru is on a distinguished road
Default

My advice... Fire her. If she is the only one causing a headache, why deal with it? You know its not you, or the service. A lot of old people like to gripe. I had one that wanted mulch, fertilizer, and lawn service, but needed it to be a certain budget. We finally agreed on services, and a monthly budget. (I installed a $500 mulch job for her in spring, and divided it out over 6 monthly payments, along w/weekly lawn service, and 1 fert/lime app). I tell every customer every spring, "I do not know the exact date or time of your service. Days and times may change the first month, as I add other customers, and my routes need to be modified. After 1 month, things should be settled down, and your service will be on the same day every week, or the day before, or day after depending on the weather. " Every customer understands this, and is fine with it. This specific customer had her lawn mowed on Thursdays for the first 2 weeks, then my route had to change, and she was then serviced on Mondays. First, she demanded that I set her sprinklers to only run 1x/week for 10 to 15mins, even though I told her that is not enough water for her lawn. She then demanded I cut her lawn at 1", which is the height her neighbor cuts his. I told her this was unhealthy for lawn since she is watering it so little, and cutting it that low will damage/dull my blades, and I will not cut it that short. She told me thats what her last lawn service said. Next, she demanded that I cut her lawn on Friday. Told her I was not in area, and it wasnt possible., so she said she will have to find someone who will cut it on Fridays (turned out best) She found a new service, and paid him his money, but still owes me over $250, and counting. Late fees add up quick. She sends me $50 every once in a while,but my point is, she wants, wants, wants, wants, and when its time to pay, she doesnt, doesnt, doesnt, doesnt, or cant. If a customer starts to become demanding, I will cut them off. Its not worth the hassle.

Also, its not worth it to knock on the door before you start service. They will talk forever, and ask for additional services "as a favor", or complain about your last visit.
As far as pics for each property, each time you service it? Are you a lawn service company, or a photography company? I might take a photo of problem areas in lawns for a before and after, or to verify a fungus, disease, or nutrition problem w/local extension office, but if a customer cant tell i mowed their lawn by the different direction of stripes, or the smell of fresh cut lawn, and they question it, its time to say goodbye. I dont have time, or energy to deal with it, or try to prove I was there. I tell customers i dont have time to play games. I will be there on my scheduled day to mow, and if the lawn needs mowed, I mow it, and invoice it. If it doesnt need mowed, I dont mow it. If you think it doesnt need mowed, and you can either text or email me, I would appreciate it. Otherwise, if I continuoisly drive to hour property, and it doesnt need to be mowed, I will have to charge a minor maintenance fee to recoupe some of my expenses. I have yet to have a customer complain about that. If I end up charging the maintenance fee, its usually only $5 or so just to pay for gas etc.
Reply With Quote
  #8  
Old 02-19-2013, 07:56 AM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

I think prepay is a good idea. But the best idea is to get rid of her. Not worth the headache or complaints. Fill her slot with someone who is willing to pay for services and who doesn't complain. I don't know how much time you spend dealing with her "problems", but you may even be able to fill her slot with 2 new customers!
Reply With Quote
  #9  
Old 02-19-2013, 09:54 AM
I Cut Grass LLC I Cut Grass LLC is offline
Junior Member
 
Join Date: Feb 2013
Posts: 12
Rep Power: 2
I Cut Grass LLC is on a distinguished road
Default

Unfortunately this is going to be the case for a lot of home owners- it's not limited to senior citizens. Customers will ask about billing/services even after they already asked you. Best thing you can do is to keep detailed notes on the visits for those customers who are high maintenance like that. Also, you may want to create a ticket system, something basic that you can put in his/her mailbox each time you come by. If necessary, you can take a photo too and email it to them when you are done- this is easy if you have a smart phone. Some customers might not be keen to email though. Monthly invoicing is common and the more serious you are and the more your business grows you'll find it's better. Unfortunatley you dont get your money as quickly this way but it also opens your time so you dont have to deal with recording money transactions as frequently. For those customers who are high maintenance it's best to have a written work agreement between you both. This is especially true for older clients- what would you do if he/she died and had a balance they owed? These are just some ideas but I am very familiar with what you are going through as I always have a handful of these clients each year. One more thing to think of /consider. As you probably know, when you are serivicing a specific property you are also advertising for your business b/c neighbors and passersby will see your quality of work and how you and your staff carry yourselves. Where the other/previous service providers failed you can succeed. Hope this perspective helps.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Weekly mowing...monthly pricing?? dirtbikekid Lawn Maintenance / Lawn Renovation 5 08-08-2012 03:29 PM
selling weekly service vs.bi-weekly lonestarlawn General Business Discussions 28 07-15-2012 11:10 PM
Customer Wanting to use credit card and monthly billing HDfromTX Starting a lawn care business. 12 05-04-2010 10:53 AM
Monthly Billing or Programs zachslawncare Starting a lawn care business. 4 04-01-2008 08:42 AM
how does monthly billing work CarrollContractors Gopher Software Support Archived Question & Answers - Read Only 1 09-12-2003 07:23 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hello from Ohio
kurtwin
Today 05:06 PM
Today 05:06 PM
by kurtwin
0 10
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
Today 03:37 PM
by Just for Cuts
11 404
Softball field
kslawn
08-15-2014 09:28 AM
Today 12:01 PM
by Steve
16 508
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
Today 11:58 AM
by Steve
5 142
Sod
RosalesLawnCare
Yesterday 03:47 PM
Today 11:55 AM
by Steve
1 58
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
Today 11:47 AM
by Steve
5 129
Walk Behinds and Texas...
SGL1
08-26-2014 03:53 PM
Yesterday 10:38 PM
by SGL1
5 137
Say Hello !!!
Steve
03-19-2007 11:18 AM
Yesterday 08:33 PM
by kurtwin
1,187 331,080
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
Yesterday 02:00 PM
by stevef1201
6 215
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
08-26-2014 04:21 PM
by ExtremeLawncareServices
110 6,486
How do I approach...
Bradcook21
08-21-2014 01:48 AM
08-26-2014 05:08 AM
by Billy Goat
12 413
Tender Process
M2Dave
08-24-2014 12:31 PM
08-25-2014 04:14 PM
by Steve
2 133
Grass hopper mower
ExtremeLawncareServices
12-05-2013 08:51 AM
08-25-2014 04:02 PM
by Steve
26 3,759
Need help pricing basic...
Bradcook21
08-22-2014 01:21 AM
08-22-2014 01:05 PM
by Steve
2 211
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
08-22-2014 01:01 PM
by Steve
6 271
yearly contract help...
jrob0691
08-21-2014 04:09 PM
08-22-2014 12:48 PM
by Steve
1 157
Pampas bushes
Bradcook21
08-22-2014 01:30 AM
08-22-2014 07:17 AM
by grassdoctore
1 132
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
08-21-2014 08:50 PM
by phlawncare
2 180
Fuel Can Spouts
Shark1611
08-16-2014 09:09 AM
08-21-2014 08:23 PM
by SGL1
11 418
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
08-21-2014 05:03 PM
by stevef1201
6 674
Hello
M2Dave
08-21-2014 12:32 AM
08-21-2014 01:38 PM
by Steve
1 138
New Landscaping Business
rekon32
08-16-2014 02:26 PM
08-21-2014 12:33 PM
by SouthallMowing
8 467
Downed Tree Chop Bid
WesleySnips
08-16-2014 03:47 PM
08-20-2014 01:44 PM
by SGL1
10 446
60 inch honda/bunton...
pblawncare
08-17-2014 11:30 AM
08-18-2014 03:19 PM
by Steve
2 204
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
08-18-2014 03:16 PM
by Steve
4 301
Preparing the soil
Billy Goat
08-16-2014 06:18 PM
08-18-2014 03:01 PM
by Steve
1 210
What to pay help
phlawncare
08-04-2014 08:33 PM
08-18-2014 10:33 AM
by jrs.landscaping
29 1,025
Hello
Jeff1
08-07-2014 11:18 PM
08-15-2014 11:53 PM
by Jeff1
11 513
Lie #2 RESIDENTIAL...
ExtremeLawncareServices
01-06-2014 05:02 AM
08-15-2014 01:46 PM
by mattthelawnguy
54 6,586
Need help 30 HP koler...
Shady Grady
08-01-2014 03:31 PM
08-15-2014 08:46 AM
by kslawn
18 686
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
08-14-2014 02:37 AM
by BlackRain75
12 1,861
first year update
cmdlawncare
08-12-2014 05:41 PM
08-13-2014 03:29 PM
by Steve
1 305
Hello from Jacksonville,...
JM Lawn Care
08-10-2014 07:15 AM
08-13-2014 07:04 AM
by Sprinkler Buddy
9 410
Hello everyone new to...
maddyandrays
08-11-2014 04:51 PM
08-12-2014 08:58 PM
by Shark1611
2 259
Walk behinds
hpruitcei
08-07-2014 06:28 PM
08-12-2014 02:35 PM
by mattthelawnguy
7 523
New name help
stevef1201
08-10-2014 04:27 PM
08-12-2014 12:03 PM
by Steve
6 410
my little green dilemmas
Lawn Techie
08-03-2014 11:47 AM
08-11-2014 01:20 PM
by Steve
7 513
what the best...
CleanCutsLLC
08-02-2014 01:02 AM
08-11-2014 01:16 PM
by Steve
6 533
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
08-11-2014 01:19 AM
by ExtremeLawncareServices
13 807
Covering all the bases
janslawncare
08-08-2014 10:11 AM
08-08-2014 01:41 PM
by Steve
1 353
New from Florida
ADE
08-06-2014 08:40 PM
08-08-2014 01:32 PM
by Steve
4 418
JOB - Landscape Install...
janslawncare
08-08-2014 10:06 AM
08-08-2014 10:06 AM
by janslawncare
0 308
Battery power tools or...
Steve
08-07-2014 12:24 PM
08-07-2014 05:18 PM
by mattthelawnguy
2 312
My client just told me...
Greg'slawnandlandscape
08-04-2014 08:39 AM
08-06-2014 11:14 PM
by grassdoctore
12 660
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
08-06-2014 02:03 PM
by Steve
13 1,290
Mowing the hills
EyeCatchersNow
07-08-2014 12:22 PM
08-06-2014 01:40 PM
by Steve
20 1,516
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
08-06-2014 10:29 AM
by eastsidelandcare
5 704
Late charge
Simon Abousaada
07-30-2014 07:23 PM
08-05-2014 06:46 PM
by TheBeast
12 912
buy out a lawn care...
rvezakis
08-05-2014 01:38 PM
08-05-2014 06:40 PM
by TheBeast
10 650
Please help
unitedlawncare48867
03-26-2014 08:29 PM
08-05-2014 05:27 PM
by TheBeast
27 1,719
» Popular Tags
2wd 34'' ads apartment complex blades charge christmas christmas light hanging credit card customers ditches employee problems exmark fall ferris financing foreman franchise georgia gopherhaul grass gravely growing a lawn care business health holiday how much to charge installation invoice kansas city landscape services late lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lesco lighting brass outdoor lights marketing mechanic mowing new and restored landscapes new buisness new business podcast promotion riding mower running a business savannah scag seo snow plowing starting a business steep lawns stihl sulky theft of services top dresser toro tree care truck new used landscape upsell walk behind walker won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:04 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:04 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy