Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Introduce Yourself

Introduce Yourself Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!

Lawn Service Client Perspective - New Poster


Introduce Yourself

Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!
Reply
 
Thread Tools Search this Thread
  #11  
Old 01-22-2013, 10:01 PM
patrick6411 patrick6411 is offline
Senior Member
 
Join Date: Jun 2012
Posts: 106
Rep Power: 3
patrick6411 is on a distinguished road
Default

Quote:
Originally Posted by willshome View Post
most types of grass need mowing every 4 to 8 days. 2 times a month is just to long. You are cutting to much of the grass blade and hurting the grass (only cut up to a 1/3 at a time)
Most grass needs watering once a week 1". Take a tune fish can and put it on the lawn turn on the sprinklers time how long it takes to fill, that is how long to run you sprinklers. Run your sprinklers at 4am
The water spots on the car, are you watering during the day? don't watering during the day burns lawns

$40 for two mows I would be broke, you are getting a cheap mow
This is sound advice.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 01-23-2013, 01:49 AM
Smitty911 Smitty911 is offline
Junior Member
 
Join Date: Jan 2013
Posts: 12
Rep Power: 2
Smitty911 is on a distinguished road
Default I think I see a problem.

Lawn care business tipsLawn Care Business Book
Willshome and CHEESE2009,

Thanks for your suggestion, I'll reset the sprinklers and check the time. I'll adjust the heads so that only a mist is by their car, I't a Black Hummer and a dark grey 300 so any water spots as soon as the sun comes up. I'll report back.

KateLatierra,

I'll talk with him next time I see him about your suggestion.

Et al,

I think I see the problem in the lawn care world. It's the lawn care service providers.

I hate to be an *** and a few of you have made wild *** assumptions. It's cheaper for me to pay for someone else's time when I can be in my garage working on my CNC Milling machine making parts, doing CAD drawings, etc. etc. etc. Testing Fiber Optic passive and active components pays me a lot more than the time it takes to mow.

I didn't set the price or ask for a discount, he offered I accepted he cuts the front yard, once every two weeks. He edges once a month and hedges when needed. This is the same deal I've had with the last two people. He's been doing it for two years now. He runs a two man crew, plus himself, so he must be making enough money for his needs.

I won't just run out there and throw money at him and say "Your not charging me enough, according to some people on the web, here's a extra $100.00." You must have lost your collective minds. I'm willing to pay to get a good lawn. At this point I'm tempted to get rid of all of them and do it myself. I'm more than capable of laying out a new sprinkler system, wire new controller for multiply zones, new top soil and sod. My last back yard I brought in 10 yards of compost and rototiller it in, I had a great yard in 8 weeks. Heck if I felt like talking to my ex-wife who happens to be a Landscape architect from Penn State, I could have her redo my yard for award winning yard. Shes won several design awards for her Golf course and residential/commercial work.

I cut the back because I have two dogs that I would prefer not to have loose in the area. I'm pretty sure my wife and my last few tax returns were for over $120,000 year. I'm also pretty sure I worked on a $250,000 quote for a Canadian company that I'll probably get, not bad for three months work or the $100,000 PO that came in last week. So it isn't always the money.

For those that would only provide "Full Service" what the hell does that mean? That I pay you more I get great grass at X a month. No one goes into my back yard, not even the gas man or power company. My side yard is fenced to flush with the front of the house, and the other side is a walkway.

SECTLANDSCAPING,

Water spots are a concern, glad your not my neighbor. I also clean up after my dogs if I walk them. I also don't open my trucks door into other peoples cars. I guess I was raised to show a little respect for other peoples property.

A few of you have touched a few nerves, I asked about getting a good lawn, I didn't asked to be judged on how cheap I am or how much I can afford to pay, or my guy isn't legit, (he has his business lisc and workers comp), he isn't making money, etc. etc. If any of you believe that your clients care if you eat or not, new flash, they don't. They care about you providing a service that you said you would for the price You agreed to. If you make money fine, if not, fine.

Steve,

Instead of projecting "your" problems onto "your" clients, maybe you (the imperial "you") should set up a 5-10 minute discussion once a year and go over a plan for problem yards to get back up to acceptable conditions and discuss the cost to do so. "You" (the imperial) are supposed to be the experts.

Rant over, Flame suit is on.

Smitty
Reply With Quote
  #13  
Old 01-23-2013, 06:56 AM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

Quote:
Originally Posted by SECTLANDSCAPING View Post
I hope that was your lawn since its a $5000 fine to even advertise using.
Let's call the epa on this kid haha
Reply With Quote
  #14  
Old 01-23-2013, 07:44 AM
Caskey Lawns & Landscapes's Avatar
Caskey Lawns & Landscapes Caskey Lawns & Landscapes is offline
Senior Member
 
Join Date: Feb 2012
Location: Gettysburg PA
Posts: 282
Rep Power: 3
Caskey Lawns & Landscapes is on a distinguished road
Default

I knew it would end up like this when I read your post...You came on here and ask opinions and now you have decided to slam every service provider as being your problem

My only thought on this...If someone mows for you for $20.00..He doesn't give a damn about you or your lawn...
Reply With Quote
  #15  
Old 01-23-2013, 09:59 AM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

Your post is proving our point about you being cheap. If your going to pay some one to do it pay some one to do.it right, not pay then to do a half *** job. Your lawn guy probably Hayes your yard, for me that situation would almost be a waste if time
Reply With Quote
  #16  
Old 01-23-2013, 11:19 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

My neighbors like me. So does there dogs since they **** where my daughter plays. I just pick it up and throw it back in their yards. My closest neighbor is a 90 yr old lady. I cut her grass and plow her driveway for free. She calls me on the holidays and wishes me well.

I would be a little ticked about property damage and dog poop but water? You could go hose down my salty trucks right now and Ill make you a cup of coffee.

The issue with your yard was explained. Its maintenance as in lack of it. You cant cut the grass in half without burning it. You cant get by with 2 cuts a month in a warm climate.

If you dont have a problem mowing your yard cut in between the time your lawn guys come or pay him to come more often or even do the backyard.
Reply With Quote
  #17  
Old 01-23-2013, 12:17 PM
Smitty911 Smitty911 is offline
Junior Member
 
Join Date: Jan 2013
Posts: 12
Rep Power: 2
Smitty911 is on a distinguished road
Default

Quote:
Originally Posted by dougcaskey View Post
I knew it would end up like this when I read your post...You came on here and ask opinions and now you have decided to slam every service provider as being your problem

My only thought on this...If someone mows for you for $20.00..He doesn't give a damn about you or your lawn...
Doug,

I didn't slam anyone that added valuable information, I actually thanked them.

For $20.00 he may not, but as a professional, wouldn't you want to take care of someones yard as it reflects on your quality of service? Wouldn't you also make sure that the persons yard is brought up to "your" standards? Wouldn't you also make suggestions and cost to allow for the home owner to have a nice yard. I'm not the professional, I don't know what it would take or the cost involved. Am I willing to pay for a nice Front Yard, certainly if I get value for the money.

Thanks for your response.

Smitty
Reply With Quote
  #18  
Old 01-23-2013, 12:28 PM
Smitty911 Smitty911 is offline
Junior Member
 
Join Date: Jan 2013
Posts: 12
Rep Power: 2
Smitty911 is on a distinguished road
Default

Quote:
Originally Posted by cashin home and property View Post
Your post is proving our point about you being cheap. If your going to pay some one to do it pay some one to do.it right, not pay then to do a half *** job. Your lawn guy probably Hayes your yard, for me that situation would almost be a waste if time
It hardly proves anything. Nice try though.

The going rate is what I pay, I checked with the people on both sides of me. Two different guys, on the right, he pays $60 a month, every other week, front and back, mow, edge, hedge when needed on several sculpted shrubs. On the left side, he pays $45 a month for every other week, he only mows and edges, no shrubs, larger front yard.

If you don't know what your talking about it's ok to admit it.

If this guy came up and said, "Look your yard is a wasted, here's what I'd like to do. Replace Sprinkler systems to address the over spray concern, remove tree roots that are on the surface, bring in some top soil to even the landscape, put down sod or seed your choice. It will cost about X,XXX.XX when did you want me to start." That is what I'm looking for in a lawn care professional.
Reply With Quote
  #19  
Old 01-23-2013, 12:32 PM
Smitty911 Smitty911 is offline
Junior Member
 
Join Date: Jan 2013
Posts: 12
Rep Power: 2
Smitty911 is on a distinguished road
Default

Quote:
Originally Posted by SECTLANDSCAPING View Post
My neighbors like me. So does there dogs since they **** where my daughter plays. I just pick it up and throw it back in their yards. My closest neighbor is a 90 yr old lady. I cut her grass and plow her driveway for free. She calls me on the holidays and wishes me well.

I would be a little ticked about property damage and dog poop but water? You could go hose down my salty trucks right now and Ill make you a cup of coffee.

The issue with your yard was explained. Its maintenance as in lack of it. You cant cut the grass in half without burning it. You cant get by with 2 cuts a month in a warm climate.

If you dont have a problem mowing your yard cut in between the time your lawn guys come or pay him to come more often or even do the backyard.
Thanks for your suggestion, I'll start getting the water issue handled and talk with him next time I see him about fixing the issues with the grass.

Once the grass issue is corrected, I'll drag my mower out and do the front in between his visit.

So to get this correct, Once a week as a minimum and adjust the height so that only the top 1/3rd is cut, and water long enough once a week to get a 1" accumulation.


I guess it would have been easier to ask how to fix my lawn and leave the guy cutting my grass out of it. Live and learn.

Smitth
Reply With Quote
  #20  
Old 01-23-2013, 01:08 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default longest post in the world

I'm taking a step back, and putting myself in the shoes of a client, and service provider.

It's actually very interesting when both sides can justify their ways, but it's not too great if we can't find a solution.

Clients POV
I believe that the service provider shouldn't have accepted the job if he is not capable of taking full responsibility of the lawn, even by providing a 'heads up' to any problems with the lawn.

Regardless if he is only paid to mow and nothing more, the service provider should at least point out any noticeable lawn flaws to the client; If the lawn dies, his current service wouldn't be required: lose-lose situation.

Service Provider POV
We do our best to make the most amount of money for our time; however, we will often accept mediocre work to fill up our schedules, and losing one of these jobs isn't a big deal to us.

If we have 99 clients who all pay the premium cost, that 100th client that pays less will not be taken very seriously.

The same goes for complaints; if 99 clients are satisfied while 1 client is always frustrated with our service... Foresight will tell us not to go out of our way to fix what statistically isn't our problem.

-

It's an annoying situation, but in the case like this, the amount of money paid to the service provider reflects the priority of the client. It's not "right", but it's business.

I personally wish I could accept any/all jobs big or small, but it's amazing how much money a service provider can miss out on by not focusing on better work only.



If a client wants me to mow their lawn for a low cost, it can be done, but there are other people willing to pay more for the same amount of work, and I'm doing my best to avoid other issues that may arise:

Nothing is worse than a client who not only pays less, but also has impossible expectations; I had a client who's lawn could take me 8 minutes to properly maintain, but she had a habit of jumping in front of my lawn mower every second to point something out. Every time I went to maintain her lawn, I was there for 1-2 hours every week. This client was also paying the right amount, but I was actually losing money because of her personality.


It's not that you are a bad guy or wont pay more, we are just afraid of taking chances and accepting low paying work that could end up demoralizing us for the entire season. All it takes is one client to put us in a bad mood.


-


In a nutshell, finding a service provider that can work around your needs is all trial and error. You may want to look into the newer companies, as they wont have any standards yet.... you can probably even heckle them on the price.

You might be switching to a new company every year, but that's because we all become more picky the larger we get. I have nothing against people trying to save money.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Cool Link-bookmark poster SuperiorPower Search Engine Optimization and Website Design Discussions. 7 02-03-2010 06:31 AM
New Member/Poster Lester Introduce Yourself 14 11-17-2008 05:23 PM
New Poster and new to Lawncare dcusworth Introduce Yourself 3 03-22-2007 01:05 PM
A 180 perspective Steve General Business Discussions 0 04-25-2006 10:36 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Facebook
element009
03-23-2011 09:36 AM
Today 04:33 PM
by stevef1201
38 9,871
Repair or replace the...
lxarth
12-17-2014 05:07 PM
Today 04:29 PM
by stevef1201
9 268
Stander Vs. Zt
totalscape
Yesterday 07:57 PM
Today 04:26 PM
by stevef1201
4 84
Ideas on a large bid
Knaubone
Today 11:57 AM
Today 11:57 AM
by Knaubone
0 35
what do you "love" to...
calebmoss
07-06-2011 10:05 PM
Today 12:52 AM
by rmccutchan
31 9,033
I'm BACK!
SuperiorPower
12-16-2014 11:08 PM
Yesterday 11:33 PM
by SuperiorPower
7 252
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
12-19-2014 09:45 PM
by ExtremeLawncareServices
189 16,711
Georgia Boys!
Chilehead
12-18-2014 10:23 PM
12-19-2014 09:36 PM
by Chilehead
2 117
Employee job training...
brookline
12-15-2014 08:15 PM
12-19-2014 07:48 PM
by SuperiorPower
9 354
Hello from Md
homey
12-17-2014 06:55 PM
12-19-2014 06:00 PM
by homey
5 201
Has Obamacare helped or...
Steve
12-18-2014 04:37 PM
12-19-2014 05:43 PM
by stevef1201
3 142
What Fertilizer to Use?
acrajchel
04-07-2014 02:56 PM
12-17-2014 01:11 PM
by Steve
23 3,011
Grass hopper mower
ExtremeLawncareServices
12-05-2013 09:51 AM
12-17-2014 09:40 AM
by SuperiorPower
34 6,161
Peco Bagger
AGPS
11-18-2014 02:20 PM
12-17-2014 09:13 AM
by SuperiorPower
15 1,369
New to Gopher Haul-from...
323k13l
12-12-2014 10:34 PM
12-15-2014 02:58 PM
by Steve
3 331
hi
creteland
12-12-2014 09:06 AM
12-15-2014 01:45 PM
by Steve
5 320
New addition to my small...
googus
12-12-2014 07:36 PM
12-15-2014 07:47 AM
by googus
4 397
Ferris IS700Z
rmccutchan
12-14-2014 01:10 AM
12-14-2014 11:41 PM
by rmccutchan
4 292
Charge what the market...
Billy Goat
12-09-2014 12:39 PM
12-14-2014 06:39 PM
by biglee
20 842
Hi from IL
steveinil
11-25-2014 02:07 PM
12-12-2014 07:18 AM
by steveinil
4 841
Utility Company Right of...
eastsidelandcare
12-11-2014 04:54 PM
12-11-2014 04:54 PM
by eastsidelandcare
0 304
leaf removal
Double J LLC
10-03-2014 05:24 PM
12-11-2014 04:50 PM
by eastsidelandcare
33 4,138
suggestions on full lawn...
Brian3137
12-10-2014 07:18 PM
12-11-2014 03:41 PM
by Steve
6 422
new to me box truck
jrayb39667
03-06-2014 11:20 PM
12-11-2014 09:43 AM
by Sprinkler Buddy
18 3,421
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
12-10-2014 02:45 PM
by WesleySnips
7 667
Echo pb200 blower fuel...
googus
12-06-2014 09:03 PM
12-09-2014 06:35 PM
by Steve
3 512
Are you prepared for the...
Steve
12-02-2014 04:13 PM
12-09-2014 06:22 PM
by Steve
7 938
Email Address Name
Just Cuts
12-07-2014 09:49 PM
12-08-2014 03:15 PM
by Steve
3 458
Inspection form
stevef1201
12-07-2014 10:38 AM
12-08-2014 03:10 PM
by Steve
1 460
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
12-08-2014 12:37 PM
by jrs.landscaping
108 34,262
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
12-07-2014 06:35 PM
by stevef1201
24 1,752
Innovation by mandate
bayoubandit
11-29-2014 01:33 PM
12-06-2014 03:27 PM
by SGL1
12 1,005
Trying something new,...
ExtremeLawncareServices
09-21-2014 10:07 PM
12-05-2014 11:06 AM
by Steve
9 2,300
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
12-04-2014 01:32 PM
by stevef1201
15 1,486
How many hours is too...
Just Cuts
12-04-2014 09:00 AM
12-04-2014 01:02 PM
by Just for Cuts
6 640
Does this sound like a...
googus
12-03-2014 07:47 AM
12-04-2014 12:37 PM
by Steve
5 724
New website
Chilehead
11-20-2014 04:39 PM
12-04-2014 12:27 PM
by Steve
14 1,258
New website
SGL1
12-02-2014 10:55 PM
12-03-2014 11:17 PM
by BLC7
19 894
Websites, how long...
Dan Tanner
03-09-2014 08:29 AM
12-03-2014 11:12 PM
by SGL1
21 3,276
I Want to buy old...
ExtremeLawncareServices
10-10-2014 11:04 PM
12-03-2014 10:36 PM
by ExtremeLawncareServices
8 1,898
GPS trackers for...
Billy Goat
12-02-2014 06:09 PM
12-03-2014 07:17 PM
by Steve
8 742
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
12-03-2014 06:31 PM
by SGL1
17 1,488
Hiring Subs over Temps
Billy Goat
12-02-2014 06:26 AM
12-03-2014 01:24 PM
by Steve
3 666
Thanksgiving cards
Steve
11-10-2008 11:57 AM
12-02-2014 11:11 PM
by SGL1
11 9,559
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
12-02-2014 02:17 PM
by jrs.landscaping
12 1,518
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
12-02-2014 08:47 AM
by SGL1
6 1,541
old contracts
bayoubandit
11-29-2014 11:10 AM
12-01-2014 11:20 AM
by Steve
3 732
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
12-01-2014 10:54 AM
by Steve
9 1,309
Lawn care truck
Steve
10-10-2009 03:40 AM
12-01-2014 10:45 AM
by Steve
32 15,222
Intuit Quickbooks...
CDLAWNCARE
11-30-2014 10:19 AM
11-30-2014 10:19 AM
by CDLAWNCARE
0 644
» Popular Tags
2wd 4x4 apartment complex bark billy goat brushcutter blades bob villa care charge christmas collections edging employee problems equipment rental estimate foreman four wheel drive gopherhaul gravely growing a lawn care business hardscapes hills holiday husqvarna jobs labor cost landscape services lawn lawn care lawn care business lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn care website seo lighting lighting brass outdoor lights marketing mowing mr dave mulch mulch estimate new buisness new mower past due per hour service podcast pto push versus ride running a business savannah scripts search engine optimization seo shell shreaded small engine repair snow sprayer starting a business toro grand stand trailer trimmer rack truck new used landscape turfgrass consulting up sell employee won't return wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:33 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:33 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy