Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

Monthly Weekly or per service Billing


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 02-08-2013, 04:45 PM
stansg1fresh stansg1fresh is offline
Junior Member
 
Join Date: Mar 2011
Posts: 11
Rep Power: 4
stansg1fresh is on a distinguished road
Default Monthly Weekly or per service Billing

I have a snow customer that is a pain, she wants me to bill mothly for her snow services but the last time she questioned if I did her snow the day I billed for.

Well it amazes me because shes old and always home and the shades were up, it's noon and the snow blowers roaring! So how can she not know I'm there?
I send her a invoice and always include a self addressed stamped return envolope making it very simple.
This is they same person that whats me to cut her lawn twice a month.
I only charge $ 35.00 for snow removal and $35.00 per cut but shes always questioning things like does the lawn need to be cut!

I know shes on her third company for services now because some bigger companys mow or blow just to bill but thats not me.
I work with my customers and shes the only one unhappy.
Maybe she should pre pay for services.
I don't do contracts and only have residential accounts and it's eaiser for me to come home do the invices and mail them out because Elderly people will try to tie you up for hours talking.

So how do you bill for services?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 02-08-2013, 09:03 PM
krzys666 krzys666 is offline
Member
 
Join Date: Dec 2011
Posts: 49
Rep Power: 3
krzys666 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
my residential customers get billed after each time.
commercial properties are on a contract
__________________
Krzysztof
Zawadzki Landscaping
203-212-2498

www.zawadzkilandscaping.com
http://www.facebook.com/ZawadzkiLandscaping
Reply With Quote
  #3  
Old 02-11-2013, 11:18 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,500
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I have a snow customer that is a pain, she wants me to bill mothly for her snow services but the last time she questioned if I did her snow the day I billed for.
How would you ideally like to handle it?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 02-12-2013, 07:55 AM
stansg1fresh stansg1fresh is offline
Junior Member
 
Join Date: Mar 2011
Posts: 11
Rep Power: 4
stansg1fresh is on a distinguished road
Default prepay

I think she may have to go to pre pay services.
This might be the only way she "gets It".
Reply With Quote
  #5  
Old 02-13-2013, 06:23 AM
patrick6411 patrick6411 is offline
Senior Member
 
Join Date: Jun 2012
Posts: 106
Rep Power: 3
patrick6411 is on a distinguished road
Default

If you have a phone with a camera snap a before and after image. Make sure to snap them at different areas, each time. Then include these images on your invoices that you mail out. I do this and have found that nobody questions if I have been to their property. This also builds a case if you ever have to take civil action against a property owner. This also allows you to photo areas that may need extra care. I have used these images to show customers before and after lawn care to keep them happy. The way you keep up with whose photos these are is keep a folder on your desk top and name them with the address. I keep a folders within the main folder titled with the address on my clients.
Reply With Quote
  #6  
Old 02-13-2013, 01:04 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,500
Rep Power: 10
Steve has disabled reputation
Default

What if you knocked on her door when you are done and have her sign a receipt that you were there?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 02-19-2013, 06:19 AM
grass guru grass guru is offline
Member
 
Join Date: Oct 2011
Posts: 43
Rep Power: 3
grass guru is on a distinguished road
Default

My advice... Fire her. If she is the only one causing a headache, why deal with it? You know its not you, or the service. A lot of old people like to gripe. I had one that wanted mulch, fertilizer, and lawn service, but needed it to be a certain budget. We finally agreed on services, and a monthly budget. (I installed a $500 mulch job for her in spring, and divided it out over 6 monthly payments, along w/weekly lawn service, and 1 fert/lime app). I tell every customer every spring, "I do not know the exact date or time of your service. Days and times may change the first month, as I add other customers, and my routes need to be modified. After 1 month, things should be settled down, and your service will be on the same day every week, or the day before, or day after depending on the weather. " Every customer understands this, and is fine with it. This specific customer had her lawn mowed on Thursdays for the first 2 weeks, then my route had to change, and she was then serviced on Mondays. First, she demanded that I set her sprinklers to only run 1x/week for 10 to 15mins, even though I told her that is not enough water for her lawn. She then demanded I cut her lawn at 1", which is the height her neighbor cuts his. I told her this was unhealthy for lawn since she is watering it so little, and cutting it that low will damage/dull my blades, and I will not cut it that short. She told me thats what her last lawn service said. Next, she demanded that I cut her lawn on Friday. Told her I was not in area, and it wasnt possible., so she said she will have to find someone who will cut it on Fridays (turned out best) She found a new service, and paid him his money, but still owes me over $250, and counting. Late fees add up quick. She sends me $50 every once in a while,but my point is, she wants, wants, wants, wants, and when its time to pay, she doesnt, doesnt, doesnt, doesnt, or cant. If a customer starts to become demanding, I will cut them off. Its not worth the hassle.

Also, its not worth it to knock on the door before you start service. They will talk forever, and ask for additional services "as a favor", or complain about your last visit.
As far as pics for each property, each time you service it? Are you a lawn service company, or a photography company? I might take a photo of problem areas in lawns for a before and after, or to verify a fungus, disease, or nutrition problem w/local extension office, but if a customer cant tell i mowed their lawn by the different direction of stripes, or the smell of fresh cut lawn, and they question it, its time to say goodbye. I dont have time, or energy to deal with it, or try to prove I was there. I tell customers i dont have time to play games. I will be there on my scheduled day to mow, and if the lawn needs mowed, I mow it, and invoice it. If it doesnt need mowed, I dont mow it. If you think it doesnt need mowed, and you can either text or email me, I would appreciate it. Otherwise, if I continuoisly drive to hour property, and it doesnt need to be mowed, I will have to charge a minor maintenance fee to recoupe some of my expenses. I have yet to have a customer complain about that. If I end up charging the maintenance fee, its usually only $5 or so just to pay for gas etc.
Reply With Quote
  #8  
Old 02-19-2013, 07:56 AM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

I think prepay is a good idea. But the best idea is to get rid of her. Not worth the headache or complaints. Fill her slot with someone who is willing to pay for services and who doesn't complain. I don't know how much time you spend dealing with her "problems", but you may even be able to fill her slot with 2 new customers!
Reply With Quote
  #9  
Old 02-19-2013, 09:54 AM
I Cut Grass LLC I Cut Grass LLC is offline
Junior Member
 
Join Date: Feb 2013
Posts: 12
Rep Power: 2
I Cut Grass LLC is on a distinguished road
Default

Unfortunately this is going to be the case for a lot of home owners- it's not limited to senior citizens. Customers will ask about billing/services even after they already asked you. Best thing you can do is to keep detailed notes on the visits for those customers who are high maintenance like that. Also, you may want to create a ticket system, something basic that you can put in his/her mailbox each time you come by. If necessary, you can take a photo too and email it to them when you are done- this is easy if you have a smart phone. Some customers might not be keen to email though. Monthly invoicing is common and the more serious you are and the more your business grows you'll find it's better. Unfortunatley you dont get your money as quickly this way but it also opens your time so you dont have to deal with recording money transactions as frequently. For those customers who are high maintenance it's best to have a written work agreement between you both. This is especially true for older clients- what would you do if he/she died and had a balance they owed? These are just some ideas but I am very familiar with what you are going through as I always have a handful of these clients each year. One more thing to think of /consider. As you probably know, when you are serivicing a specific property you are also advertising for your business b/c neighbors and passersby will see your quality of work and how you and your staff carry yourselves. Where the other/previous service providers failed you can succeed. Hope this perspective helps.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Weekly mowing...monthly pricing?? dirtbikekid Lawn Maintenance / Lawn Renovation 5 08-08-2012 03:29 PM
selling weekly service vs.bi-weekly lonestarlawn General Business Discussions 28 07-15-2012 11:10 PM
Customer Wanting to use credit card and monthly billing HDfromTX Starting a lawn care business. 12 05-04-2010 10:53 AM
Monthly Billing or Programs zachslawncare Starting a lawn care business. 4 04-01-2008 08:42 AM
how does monthly billing work CarrollContractors Gopher Software Support Archived Question & Answers - Read Only 1 09-12-2003 07:23 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
Today 06:44 PM
by Steve
7 280
Cheapskate Landlord...
Mr. Mow
Today 06:33 AM
Today 06:43 PM
by SGL1
5 90
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
Today 06:17 PM
by Steve
8 1,616
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
Today 06:15 PM
by Steve
3 214
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
Today 05:51 PM
by SGL1
3 545
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
Today 05:42 PM
by SGL1
7 1,177
how to fi d commercial...
mchampion319
Yesterday 09:50 PM
Today 04:41 PM
by Steve
1 84
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Today 04:32 PM
by Steve
145 11,000
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
Today 04:24 PM
by Steve
1 171
questions on order to...
jack2048
10-13-2014 11:15 AM
Today 03:27 PM
by Mr. Mow
15 598
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
Today 03:11 PM
by Mr. Mow
20 452
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
Today 02:22 PM
by Steve
1 208
This sucks...
Matther777
09-18-2014 04:56 PM
Today 02:14 PM
by Steve
14 2,049
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
Today 02:11 PM
by Steve
7 346
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
Today 02:09 PM
by Steve
1 189
first year update
cmdlawncare
08-12-2014 05:41 PM
Today 02:07 PM
by Steve
3 1,163
Pda
stevef1201
10-18-2014 02:05 PM
Yesterday 11:27 PM
by SGL1
2 168
Sunny Beach Tennis...
SGL1
Yesterday 11:24 PM
Yesterday 11:24 PM
by SGL1
0 69
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 532
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 836
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,188
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 573
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-15-2014 06:43 PM
by NHray
1,190 339,842
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-15-2014 02:57 PM
by Steve
2 317
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 288
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,380
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,396
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,475
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 418
Help with seeder...
ExtremeLawncareServices
10-09-2014 07:39 AM
10-13-2014 08:09 PM
by ExtremeLawncareServices
5 582
The Market watch
WesleySnips
10-12-2014 08:47 PM
10-13-2014 05:40 PM
by SGL1
3 424
Help pricing a large...
Bradcook21
10-07-2014 06:49 AM
10-13-2014 02:00 PM
by Steve
7 770
leaf removal
Double J LLC
10-03-2014 04:24 PM
10-13-2014 06:46 AM
by Billy Goat
19 1,396
Acerage Rake
acrajchel
04-23-2014 07:23 PM
10-12-2014 10:53 PM
by SGL1
2 738
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
10-12-2014 06:20 PM
by kslawn
25 1,540
Credit card contract
SGL1
10-06-2014 05:31 PM
10-12-2014 03:40 PM
by SGL1
18 962
Truck craft dump bed...
ExtremeLawncareServices
10-04-2014 08:41 PM
10-10-2014 11:35 AM
by Steve
7 860
First Time River Rock...
berryjam
10-09-2014 06:09 PM
10-10-2014 11:08 AM
by Steve
2 518
West cost lawn prices
SGlawncare
10-09-2014 09:51 PM
10-10-2014 11:03 AM
by Steve
1 507
Question?what should I...
dalvan0
09-24-2014 11:10 PM
10-09-2014 05:58 PM
by kslawn
28 2,031
Mowing the hills
EyeCatchersNow
07-08-2014 12:22 PM
10-09-2014 04:19 PM
by Just for Cuts
25 2,887
snowplowing
jshak40
09-01-2014 07:20 AM
10-09-2014 02:21 PM
by Steve
25 3,539
Changing Scag Freedom Z...
maggiedavidson
10-06-2014 12:24 PM
10-08-2014 06:34 PM
by ExtremeLawncareServices
7 749
The most dangerous part...
Steve
10-06-2014 02:45 PM
10-07-2014 04:18 PM
by ExtremeLawncareServices
3 724
Good Mower
jack2048
10-04-2014 05:34 PM
10-07-2014 01:05 PM
by Steve
7 811
Mulching fad killing...
Tree geek
10-06-2014 08:37 PM
10-06-2014 08:37 PM
by Tree geek
0 630
Help a brother...
tbtigers03
09-28-2014 11:41 AM
10-06-2014 02:53 PM
by Steve
11 1,355
Update on LawnsAway and...
Ian Lovejoy
09-28-2014 10:24 AM
10-06-2014 01:30 PM
by Steve
4 1,223
A GREAT Story
stevef1201
10-02-2014 10:33 AM
10-06-2014 12:50 PM
by Steve
6 1,029
Kohler command carb...
ExtremeLawncareServices
09-21-2014 03:09 PM
10-03-2014 07:12 PM
by kslawn
27 2,134
» Popular Tags
4wd apartment complex article marketing auger bark bid blades bob villa care charge collections collections subcontractor decorating ditches edging employee problems equipment rental estimate exmark ferris four wheel drive fundraiser gopherhaul gravely growing a lawn care business hardscapes how much to charge husqvarna installation introduction kawasaki landscape services lawn lawn care lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website marketing mr dave mulch new mower past due podcast promotion pto redmax reo running a business scag search engine optimization seo small engine repair snow sprayer starting a business steep lawns steve stihl theft of services top dresser toro toro grand stand trailer trimmer rack turfgrass consulting walker wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:09 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:09 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy