Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Customer Check List


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-17-2013, 04:15 PM
Shark1611 Shark1611 is offline
Senior Member
 
Join Date: Feb 2011
Location: Texas Hill Country
Posts: 356
Rep Power: 4
Shark1611 is on a distinguished road
Default Customer Check List

I have been looking on the internet for a lawn care form. I am looking for a form that after each service, I can hand to my customers and it would show them everything we have done. Also provide an area for additional service that may be required.

This may even help me hold my employees accountable to make sure everything is taken care of for each job. Anyone have or using something like this?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-17-2013, 05:28 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
sounds simple enough to just make one yourself .I am old,lazy,worn out and kind of just waiting for my life to end ,yet I know I can make myself a form like that in minutes ,and it would only include the info I wanted ,not the info some pencil pusher thought was important .
Reply With Quote
  #3  
Old 09-17-2013, 05:34 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 637
Rep Power: 4
Sprinkler Buddy is on a distinguished road
Default

If your going to go through all that trouble, you should have little check boxes for the customer to fill out by each service provided. unsatisfied, satisfied, very satisfied.

Then you can get it back from them your following visit and you'll know what your employees need to improve upon in your customers eyes.
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #4  
Old 09-17-2013, 06:42 PM
Greg'slawnandlandscape Greg'slawnandlandscape is offline
Senior Member
 
Join Date: Jan 2013
Location: Jacksonville north Carolina
Posts: 373
Rep Power: 2
Greg'slawnandlandscape is an unknown quantity at this point
Default

Quote:
Originally Posted by Shark1611 View Post
I have been looking on the internet for a lawn care form. I am looking for a form that after each service, I can hand to my customers and it would show them everything we have done. Also provide an area for additional service that may be required.

This may even help me hold my employees accountable to make sure everything is taken care of for each job. Anyone have or using something like this?
I have a list and its detailed so much so it tell them the order of doing things down to when to open and close a gate and they are specific to each property. And the way it works is each list must be filled out and put in the binder with thier name signed next to it and at the end of the day while the equipment is being cleaned and put up I take the binders go through make sure the list are filled out properly and calculate pay. Basically no check list = no pay

I find it works well and if their is a mistake it makes them accountable I work with friends so It helps me to be up front with what I expect out of each and every job.
Reply With Quote
  #5  
Old 09-18-2013, 03:49 PM
Shark1611 Shark1611 is offline
Senior Member
 
Join Date: Feb 2011
Location: Texas Hill Country
Posts: 356
Rep Power: 4
Shark1611 is on a distinguished road
Default

Quote:
Originally Posted by Greg'slawnandlandscape View Post
I have a list and its detailed so much so it tell them the order of doing things down to when to open and close a gate and they are specific to each property. And the way it works is each list must be filled out and put in the binder with thier name signed next to it and at the end of the day while the equipment is being cleaned and put up I take the binders go through make sure the list are filled out properly and calculate pay. Basically no check list = no pay

I find it works well and if their is a mistake it makes them accountable I work with friends so It helps me to be up front with what I expect out of each and every job.
That sound kind of what I am looking at doing. I have not posted on here in some time because I get made fun of when asking a question. Some even try to make me look stupid for asking a question.

My crew tends to not remember each job during the week even though they do it ever week. I hate getting the calls from customer such as, didn't close the gate, apartment complex tenants stating we missed a porch, did blow of this or that, missed cleaning the elevator, haven't weeded our beds, gutters were missed, etc. It is so hard for me to look at every job and so I thought this would be something that not only would hold them accountable but help my stress level out as well. Most on here say FIRE THEM. Don't know about where you live but folks in Texas do not want to work that hard and when you find someone they do not last very long. I mean who grows up saying "You know what, my life ambition is to work for someone else mowing lawn for the rest of my life". Just doesn't happen. I love what I do and I have worked very hard to get where it is today.

I think the other guy was right I just need to sit down and write up my own check list like I have done for all my other forms. Thank again!
Reply With Quote
  #6  
Old 09-21-2013, 01:45 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Another reason for me to stay solo.

No babysitting required. No lists. Nothing forgotten.


That said, I hope the list thing can be of benefit to you.
Hopefully they don't just check everything off even if it wasn't completed!
Reply With Quote
  #7  
Old 09-21-2013, 11:29 PM
Florida Lawn Man
Guest
 
Posts: n/a
Default

WHAT? Really? Why would you do this?
Do you have agreements? If so it is up to you to follow every word. This is basic man! Why would you rely on the word of an employee?? Get out and see for yourself. This is not a good idea, customers complain enough you are inviting trouble with this idea.
Reply With Quote
  #8  
Old 09-22-2013, 08:37 AM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

If your guys cant remember every job from that day then how do you expect them to remember how to fill out the list. Secondly, if y guys kept forgetting things week after week they would be gone! Its your business you need to take responsibilty for what is going on.
Reply With Quote
  #9  
Old 09-22-2013, 06:44 PM
Florida Lawn Man
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by Cashin H&P View Post
If your guys cant remember every job from that day then how do you expect them to remember how to fill out the list. Secondly, if y guys kept forgetting things week after week they would be gone! Its your business you need to take responsibilty for what is going on.
Yes! Spot on Cashin H&P.

Employees need to have some kind of drive to them or they become dead weight. No drive = Intimidate Termination.
Reply With Quote
  #10  
Old 09-23-2013, 12:22 PM
Shark1611 Shark1611 is offline
Senior Member
 
Join Date: Feb 2011
Location: Texas Hill Country
Posts: 356
Rep Power: 4
Shark1611 is on a distinguished road
Default

Quote:
Originally Posted by Florida Lawn Man View Post
WHAT? Really? Why would you do this?
Do you have agreements? If so it is up to you to follow every word. This is basic man! Why would you rely on the word of an employee?? Get out and see for yourself. This is not a good idea, customers complain enough you are inviting trouble with this idea.
I have so many properties that I cannot see all of them all the time. These properties are in a 45 mile radius. What you have stated is true it may open a can of worms. I do the best I can and was easy when I was by myself but now it's hard with three crews to make sure they are all done the way I started out doing them. I am not having any issues with my customer so maybe my bar is set too high.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Customer list K C Gopher Software Support Archived Question & Answers - Read Only 3 03-16-2007 06:09 AM
customer list T. King Gopher Software Support Archived Question & Answers - Read Only 5 11-28-2005 10:41 PM
Customer expense list excel25 Gopher Software Support Archived Question & Answers - Read Only 1 02-08-2005 11:49 AM
customer list larrystropicals Gopher Software Support Archived Question & Answers - Read Only 3 12-29-2004 07:57 AM
customer list Gopher Software Support Archived Question & Answers - Read Only 1 12-21-2004 07:20 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Need help determining...
Jbss861
07-20-2014 02:33 PM
Yesterday 11:18 PM
by SGL1
8 187
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
Yesterday 11:15 PM
by SGL1
25 1,074
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
Yesterday 10:11 PM
by ExtremeLawncareServices
7 164
new to me box truck
jrayb39667
03-06-2014 10:20 PM
Yesterday 08:31 PM
by jrayb39667
13 1,265
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
Yesterday 07:18 PM
by LawnCareMan280
3 148
Should I ?
googus
Yesterday 04:06 PM
Yesterday 04:06 PM
by googus
0 52
Overspray?
stevef1201
07-21-2014 04:20 PM
Yesterday 03:59 PM
by stevef1201
2 67
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
Yesterday 03:37 PM
by jrs.landscaping
12 774
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
Yesterday 01:53 PM
by Steve
6 196
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 597
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-21-2014 02:29 PM
by Steve
1 103
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 425
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 208
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
07-21-2014 01:04 PM
by Steve
12 489
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 500
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-20-2014 08:03 AM
by kslawn
1 141
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-19-2014 05:40 PM
by kslawn
1 107
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 108
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 106
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 647
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 956
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
07-16-2014 08:38 PM
by ExtremeLawncareServices
73 4,215
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 686
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 622
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 318,299
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-15-2014 11:56 AM
by Steve
5 211
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-15-2014 11:42 AM
by Steve
9 312
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,641
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 385
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 316
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 777
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 494
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 496
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,816
Fuel and fuel additives
SGL1
07-06-2014 10:23 AM
07-11-2014 07:53 PM
by SGL1
15 486
Questions for a patchy...
jumcgee
07-09-2014 08:42 AM
07-11-2014 12:34 PM
by Steve
1 169
toro proline blades wont...
boog
06-25-2014 06:26 PM
07-11-2014 05:28 AM
by kslawn
18 601
Contents of Marketing to...
prmenter@gmail.com
07-09-2014 05:25 PM
07-10-2014 03:23 PM
by Steve
3 253
Shindaiwa
CLB454
05-13-2014 09:04 PM
07-10-2014 03:04 PM
by Steve
14 734
Starting New in FL
mmcuttrim
08-06-2010 09:22 AM
07-10-2014 02:44 PM
by Steve
48 11,180
Bid help 45 on acre...
Priggan
06-26-2014 12:56 PM
07-09-2014 08:38 AM
by kslawn
7 476
need help bidding fence...
veteranslawncaresystems
07-03-2014 10:33 AM
07-08-2014 12:00 PM
by Steve
5 337
Trimmer or Knife?
gwilson98
07-04-2014 09:56 PM
07-07-2014 02:41 PM
by Steve
6 304
Started a New Solar Lawn...
Solar Lawn Care
06-08-2013 01:40 AM
07-07-2014 01:55 PM
by Steve
37 7,359
New Canadian Member
coppervalley
07-04-2014 02:15 PM
07-07-2014 01:12 PM
by Steve
1 204
Happy Independance...
stevef1201
07-04-2014 07:05 AM
07-07-2014 01:01 PM
by Steve
2 204
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-07-2014 12:47 PM
by Steve
4 288
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
07-06-2014 01:50 PM
by SGL1
21 5,170
Poulan Pro trimmers
SGL1
06-30-2014 11:16 PM
07-05-2014 09:32 PM
by SGL1
20 483
Timber!
Clays Landscape
11-28-2011 09:48 PM
07-05-2014 07:31 PM
by jhinton
22 5,714
» Popular Tags
4wd advertisement article marketing auger bid butterfly gardens charge christmas lighting christmas light service courtesy call customers decorating estimate exmark ferris first truck fundraiser gopherhaul grass gravely hills holiday holiday decorating holiday lighting how much to charge introduction john deere quik trac lawn lawn care lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf lighting marketing monthly mow mulch mulch price new buisness new mower organize outdoor environments payment podcast property management company pto reo scag schedule scripts seo snow starting a business starting a lawn care business start up lawn care business steve stihl theft toro toro grand stand trailer trimmer rack walker winter winter services zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:34 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:34 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy