Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Customer Check List


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-17-2013, 04:15 PM
Shark1611 Shark1611 is offline
Senior Member
 
Join Date: Feb 2011
Location: Texas Hill Country
Posts: 374
Rep Power: 6
Shark1611 is on a distinguished road
Default Customer Check List

I have been looking on the internet for a lawn care form. I am looking for a form that after each service, I can hand to my customers and it would show them everything we have done. Also provide an area for additional service that may be required.

This may even help me hold my employees accountable to make sure everything is taken care of for each job. Anyone have or using something like this?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-17-2013, 05:28 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
sounds simple enough to just make one yourself .I am old,lazy,worn out and kind of just waiting for my life to end ,yet I know I can make myself a form like that in minutes ,and it would only include the info I wanted ,not the info some pencil pusher thought was important .
Reply With Quote
  #3  
Old 09-17-2013, 05:34 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 803
Rep Power: 6
Sprinkler Buddy is on a distinguished road
Default

If your going to go through all that trouble, you should have little check boxes for the customer to fill out by each service provided. unsatisfied, satisfied, very satisfied.

Then you can get it back from them your following visit and you'll know what your employees need to improve upon in your customers eyes.
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #4  
Old 09-17-2013, 06:42 PM
Greg'slawnandlandscape Greg'slawnandlandscape is offline
Senior Member
 
Join Date: Jan 2013
Location: Jacksonville north Carolina
Posts: 403
Rep Power: 4
Greg'slawnandlandscape is an unknown quantity at this point
Default

Quote:
Originally Posted by Shark1611 View Post
I have been looking on the internet for a lawn care form. I am looking for a form that after each service, I can hand to my customers and it would show them everything we have done. Also provide an area for additional service that may be required.

This may even help me hold my employees accountable to make sure everything is taken care of for each job. Anyone have or using something like this?
I have a list and its detailed so much so it tell them the order of doing things down to when to open and close a gate and they are specific to each property. And the way it works is each list must be filled out and put in the binder with thier name signed next to it and at the end of the day while the equipment is being cleaned and put up I take the binders go through make sure the list are filled out properly and calculate pay. Basically no check list = no pay

I find it works well and if their is a mistake it makes them accountable I work with friends so It helps me to be up front with what I expect out of each and every job.
Reply With Quote
  #5  
Old 09-18-2013, 03:49 PM
Shark1611 Shark1611 is offline
Senior Member
 
Join Date: Feb 2011
Location: Texas Hill Country
Posts: 374
Rep Power: 6
Shark1611 is on a distinguished road
Default

Quote:
Originally Posted by Greg'slawnandlandscape View Post
I have a list and its detailed so much so it tell them the order of doing things down to when to open and close a gate and they are specific to each property. And the way it works is each list must be filled out and put in the binder with thier name signed next to it and at the end of the day while the equipment is being cleaned and put up I take the binders go through make sure the list are filled out properly and calculate pay. Basically no check list = no pay

I find it works well and if their is a mistake it makes them accountable I work with friends so It helps me to be up front with what I expect out of each and every job.
That sound kind of what I am looking at doing. I have not posted on here in some time because I get made fun of when asking a question. Some even try to make me look stupid for asking a question.

My crew tends to not remember each job during the week even though they do it ever week. I hate getting the calls from customer such as, didn't close the gate, apartment complex tenants stating we missed a porch, did blow of this or that, missed cleaning the elevator, haven't weeded our beds, gutters were missed, etc. It is so hard for me to look at every job and so I thought this would be something that not only would hold them accountable but help my stress level out as well. Most on here say FIRE THEM. Don't know about where you live but folks in Texas do not want to work that hard and when you find someone they do not last very long. I mean who grows up saying "You know what, my life ambition is to work for someone else mowing lawn for the rest of my life". Just doesn't happen. I love what I do and I have worked very hard to get where it is today.

I think the other guy was right I just need to sit down and write up my own check list like I have done for all my other forms. Thank again!
Reply With Quote
  #6  
Old 09-21-2013, 01:45 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Another reason for me to stay solo.

No babysitting required. No lists. Nothing forgotten.


That said, I hope the list thing can be of benefit to you.
Hopefully they don't just check everything off even if it wasn't completed!
Reply With Quote
  #7  
Old 09-21-2013, 11:29 PM
Florida Lawn Man
Guest
 
Posts: n/a
Default

WHAT? Really? Why would you do this?
Do you have agreements? If so it is up to you to follow every word. This is basic man! Why would you rely on the word of an employee?? Get out and see for yourself. This is not a good idea, customers complain enough you are inviting trouble with this idea.
Reply With Quote
  #8  
Old 09-22-2013, 08:37 AM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

If your guys cant remember every job from that day then how do you expect them to remember how to fill out the list. Secondly, if y guys kept forgetting things week after week they would be gone! Its your business you need to take responsibilty for what is going on.
Reply With Quote
  #9  
Old 09-22-2013, 06:44 PM
Florida Lawn Man
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by Cashin H&P View Post
If your guys cant remember every job from that day then how do you expect them to remember how to fill out the list. Secondly, if y guys kept forgetting things week after week they would be gone! Its your business you need to take responsibilty for what is going on.
Yes! Spot on Cashin H&P.

Employees need to have some kind of drive to them or they become dead weight. No drive = Intimidate Termination.
Reply With Quote
  #10  
Old 09-23-2013, 12:22 PM
Shark1611 Shark1611 is offline
Senior Member
 
Join Date: Feb 2011
Location: Texas Hill Country
Posts: 374
Rep Power: 6
Shark1611 is on a distinguished road
Default

Quote:
Originally Posted by Florida Lawn Man View Post
WHAT? Really? Why would you do this?
Do you have agreements? If so it is up to you to follow every word. This is basic man! Why would you rely on the word of an employee?? Get out and see for yourself. This is not a good idea, customers complain enough you are inviting trouble with this idea.
I have so many properties that I cannot see all of them all the time. These properties are in a 45 mile radius. What you have stated is true it may open a can of worms. I do the best I can and was easy when I was by myself but now it's hard with three crews to make sure they are all done the way I started out doing them. I am not having any issues with my customer so maybe my bar is set too high.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Customer list K C Gopher Software Support Archived Question & Answers - Read Only 3 03-16-2007 06:09 AM
customer list T. King Gopher Software Support Archived Question & Answers - Read Only 5 11-28-2005 10:41 PM
Customer expense list excel25 Gopher Software Support Archived Question & Answers - Read Only 1 02-08-2005 11:49 AM
customer list larrystropicals Gopher Software Support Archived Question & Answers - Read Only 3 12-29-2004 07:57 AM
customer list Gopher Software Support Archived Question & Answers - Read Only 1 12-21-2004 07:20 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
My Invention
biglee
01-11-2015 06:51 PM
Today 11:36 AM
by joshp
17 2,818
fert/lawn programs
joshp
Today 10:43 AM
Today 10:43 AM
by joshp
0 20
Landscaper taking on odd...
WarriorLandscapingCAN
08-07-2016 06:57 PM
Today 10:31 AM
by joshp
7 639
fliers
joshp
08-19-2016 03:23 PM
Today 10:20 AM
by joshp
7 429
Review of our lawn care...
Lawnline
07-12-2016 06:40 PM
Yesterday 10:51 AM
by Steve
7 1,818
Start My Own Business?
mowandblow1980
01-12-2016 07:43 PM
08-25-2016 12:55 PM
by Steve
19 2,147
Looking for new host
Just for Cuts
11-26-2015 06:58 AM
08-24-2016 09:05 PM
by Stephen Alberts
10 1,911
Facebook advertising
Just for Cuts
12-13-2015 07:49 AM
08-24-2016 08:59 PM
by Stephen Alberts
14 13,095
Breaking into commercial...
SGL1
08-19-2016 07:02 AM
08-24-2016 10:12 AM
by mowandblow1980
7 437
Snow Plow
acrajchel
08-17-2016 10:21 AM
08-22-2016 11:21 AM
by Steve
5 415
Quarter Acre Woodland...
ew411
08-16-2016 06:50 AM
08-18-2016 12:25 PM
by Steve
4 401
Bidding Bushhogging
acrajchel
08-15-2016 11:52 AM
08-17-2016 05:32 PM
by acrajchel
4 393
Hello From the Florida...
KevinShuman
08-15-2016 08:57 PM
08-16-2016 01:52 PM
by SC93
2 392
I'm making stupid money...
WarriorLandscapingCAN
08-07-2016 07:07 PM
08-16-2016 12:42 AM
by SC93
5 687
A quick Intro
BLE
08-14-2016 05:17 PM
08-15-2016 10:54 AM
by acrajchel
2 387
New Customer - Gettting...
acrajchel
08-05-2016 05:00 PM
08-15-2016 10:52 AM
by acrajchel
4 657
helping out a friend set...
Doug D
08-13-2016 11:33 AM
08-15-2016 09:45 AM
by Steve
1 400
Small bed job
Bradcook21
08-09-2016 09:52 PM
08-10-2016 03:51 PM
by Steve
1 518
Hello from NoVa
jtwlawn
08-03-2016 11:20 AM
08-09-2016 10:45 AM
by jtwlawn
4 654
How much to charge for...
jymie
03-31-2013 05:59 PM
08-08-2016 04:33 PM
by Steve
27 6,648
Needing a website built
burtle
06-17-2015 09:02 AM
08-07-2016 10:21 AM
by Just for Cuts
18 19,816
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
08-07-2016 08:37 AM
by Lawnline
8 11,286
Hey guys! Greetings from...
thegardener
08-05-2016 05:45 AM
08-05-2016 03:26 PM
by Steve
1 563
First Time Bidding-Need...
capitallawncrew
08-01-2016 08:30 AM
08-03-2016 09:52 AM
by Steve
3 687
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
08-01-2016 08:28 PM
by ExclusiveLawns
7 3,792
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
07-31-2016 10:36 AM
by joshp
13 5,939
» Popular Tags
apartment become an entrepreneur best mower be your own boss bidding break business business education business help business management complex contractor hacks contracts deck lift dethatcher edging entrepreneur entrepreneur education estimate estimates fuel problems fuel pump half moon blade intro introduction jjandm lawncare l.t.rich landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawn lawncare lawnservice lowering grade marketing mulch planting raising grade residential lawn care richmond va richmond virginia lawn care safety scag snowblower snow plowing snow shovel sprayer start a business start a lawn care business start business start up toro timecutter townhome tree tree service video web design websites what to charge work from home z-max z-spray
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:51 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:51 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy