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Customer Check List


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  #1  
Old 09-17-2013, 05:15 PM
Shark1611 Shark1611 is offline
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Default Customer Check List

I have been looking on the internet for a lawn care form. I am looking for a form that after each service, I can hand to my customers and it would show them everything we have done. Also provide an area for additional service that may be required.

This may even help me hold my employees accountable to make sure everything is taken care of for each job. Anyone have or using something like this?
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  #2  
Old 09-17-2013, 06:28 PM
bruces bruces is offline
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sounds simple enough to just make one yourself .I am old,lazy,worn out and kind of just waiting for my life to end ,yet I know I can make myself a form like that in minutes ,and it would only include the info I wanted ,not the info some pencil pusher thought was important .
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  #3  
Old 09-17-2013, 06:34 PM
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If your going to go through all that trouble, you should have little check boxes for the customer to fill out by each service provided. unsatisfied, satisfied, very satisfied.

Then you can get it back from them your following visit and you'll know what your employees need to improve upon in your customers eyes.
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  #4  
Old 09-17-2013, 07:42 PM
Greg'slawnandlandscape Greg'slawnandlandscape is offline
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Quote:
Originally Posted by Shark1611 View Post
I have been looking on the internet for a lawn care form. I am looking for a form that after each service, I can hand to my customers and it would show them everything we have done. Also provide an area for additional service that may be required.

This may even help me hold my employees accountable to make sure everything is taken care of for each job. Anyone have or using something like this?
I have a list and its detailed so much so it tell them the order of doing things down to when to open and close a gate and they are specific to each property. And the way it works is each list must be filled out and put in the binder with thier name signed next to it and at the end of the day while the equipment is being cleaned and put up I take the binders go through make sure the list are filled out properly and calculate pay. Basically no check list = no pay

I find it works well and if their is a mistake it makes them accountable I work with friends so It helps me to be up front with what I expect out of each and every job.
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Old 09-18-2013, 04:49 PM
Shark1611 Shark1611 is offline
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Quote:
Originally Posted by Greg'slawnandlandscape View Post
I have a list and its detailed so much so it tell them the order of doing things down to when to open and close a gate and they are specific to each property. And the way it works is each list must be filled out and put in the binder with thier name signed next to it and at the end of the day while the equipment is being cleaned and put up I take the binders go through make sure the list are filled out properly and calculate pay. Basically no check list = no pay

I find it works well and if their is a mistake it makes them accountable I work with friends so It helps me to be up front with what I expect out of each and every job.
That sound kind of what I am looking at doing. I have not posted on here in some time because I get made fun of when asking a question. Some even try to make me look stupid for asking a question.

My crew tends to not remember each job during the week even though they do it ever week. I hate getting the calls from customer such as, didn't close the gate, apartment complex tenants stating we missed a porch, did blow of this or that, missed cleaning the elevator, haven't weeded our beds, gutters were missed, etc. It is so hard for me to look at every job and so I thought this would be something that not only would hold them accountable but help my stress level out as well. Most on here say FIRE THEM. Don't know about where you live but folks in Texas do not want to work that hard and when you find someone they do not last very long. I mean who grows up saying "You know what, my life ambition is to work for someone else mowing lawn for the rest of my life". Just doesn't happen. I love what I do and I have worked very hard to get where it is today.

I think the other guy was right I just need to sit down and write up my own check list like I have done for all my other forms. Thank again!
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Old 09-21-2013, 02:45 PM
Hedgemaster Hedgemaster is offline
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Another reason for me to stay solo.

No babysitting required. No lists. Nothing forgotten.


That said, I hope the list thing can be of benefit to you.
Hopefully they don't just check everything off even if it wasn't completed!
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Old 09-22-2013, 12:29 AM
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WHAT? Really? Why would you do this?
Do you have agreements? If so it is up to you to follow every word. This is basic man! Why would you rely on the word of an employee?? Get out and see for yourself. This is not a good idea, customers complain enough you are inviting trouble with this idea.
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Old 09-22-2013, 09:37 AM
Cashin H&P Cashin H&P is offline
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If your guys cant remember every job from that day then how do you expect them to remember how to fill out the list. Secondly, if y guys kept forgetting things week after week they would be gone! Its your business you need to take responsibilty for what is going on.
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Old 09-22-2013, 07:44 PM
Florida Lawn Man
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Originally Posted by Cashin H&P View Post
If your guys cant remember every job from that day then how do you expect them to remember how to fill out the list. Secondly, if y guys kept forgetting things week after week they would be gone! Its your business you need to take responsibilty for what is going on.
Yes! Spot on Cashin H&P.

Employees need to have some kind of drive to them or they become dead weight. No drive = Intimidate Termination.
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  #10  
Old 09-23-2013, 01:22 PM
Shark1611 Shark1611 is offline
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Quote:
Originally Posted by Florida Lawn Man View Post
WHAT? Really? Why would you do this?
Do you have agreements? If so it is up to you to follow every word. This is basic man! Why would you rely on the word of an employee?? Get out and see for yourself. This is not a good idea, customers complain enough you are inviting trouble with this idea.
I have so many properties that I cannot see all of them all the time. These properties are in a 45 mile radius. What you have stated is true it may open a can of worms. I do the best I can and was easy when I was by myself but now it's hard with three crews to make sure they are all done the way I started out doing them. I am not having any issues with my customer so maybe my bar is set too high.
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