Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

STOP LOWBALLING (email to client)


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 01-07-2013, 10:25 AM
RyansLawn RyansLawn is offline
Junior Member
 
Join Date: Nov 2012
Location: Boston Suburbs
Posts: 10
Rep Power: 2
RyansLawn is on a distinguished road
Exclamation STOP LOWBALLING (email to client)

A very new snow customer wrote me an e mail recently. I have copy/pasted that email and my response to him below.

From: Andy Lubets
Sent: ‎January‎ ‎6, ‎2013 ‎7‎:‎38‎ ‎PM
To: ryanslawn@*******
Subject: 128 **** Rd

Hey Ryan

I got the invoice - and will get that out to you this week

We need to discuss how many times you are going to come to plow during a storm - I can't afford to pay out $80 every time it snows 6 inches - I would rather you approach this in the following way.

Please come at the end of the storm to plow - this is how we were working it last year - if its snowing all night and its during the work week I would probably need a push around 6-7am so I can get my car out to go to work - but besides that I would prefer you plow once after the snow has stopped.

If this is an issue please let me know -

Thanks,
Andy



Andy,

Iím sorry for your confusion. When I met with you I did my best to explain my method and schedule as well as give you my contract in which it explains in detail how I and most snow guys operate. The only thing that changed in that contract was the price, in which I reluctantly agreed to match your previous years said price, which is less than half of what I would normally charge for a driveway of that length.

I like to do my best to comply with certain requests from my clients. However, one of the reasons for my contract is to blanket a lot of these requests in order to attempt to make everyone happy. My contract also creates an organized schedule for myself and my driver when snow accumulates.

There are a few reasons as to why I think this may not be the best fit for both of us. First, I don't think itís fair to my current clients to discount my specific rates and alter my schedule. They abide by the terms of my contract, and pay accordingly. I don't think itís fair to them that I give a discounted rate, and different method of schedule to someone, and make them pay the rates described in my contract. I have one customer that has been with me for over three years with a similar driveway in which I charged him $170 for the storm a week or so ago. If he somehow talked to you and heard your situation I would more than likely lose him as a customer. As I continue to service more people, maintain current clients, and grow my business, I don't think itís a good business decision to treat people differently. Itís also not fair to other snow plowing businesses if someone is out there cutting costs and creating an unrealistic perception on pricing.

Also, my prices are fair. If you get estimates from legitimate snow plowing businesses (fully insured, pay taxes), I can assure you their rates are very similar, if not more expensive. There are usually 3 different ways snow guys do a contract. 1. The contract I have provided with 3Ē pushes. 2. Contract for the year in which you pay a certain amount (roughly $1500 for residential) where all your snow removal and de-icing is taken care of. 3. Wait until cession of snowfall and charge by total inches (rare). The reason many guys hate the third option is because it is a huge pain for storms five inches plus. City crews plow in the driveway, and pushing snow that's more than 3Ē is a huge strain on your plow and truck.

Costs: A lot of people only see you show up for 10 minutes, leave and make $40-$85 and think itís that simple. Unfortunately perception is not reality in this business. I have insurance, taxes, another driver, gas, materials, maintenance etc. These plows are 5k minimum and constantly requiring maintenance. Not to mention the wear and tear they do on expensive trucks is just another issue we deal with. All these costs are considered when we come up with our pricing to offset these costs and make a profit. Most importantly, this is my business, my livelihood and the way I provide for my wife and daughter.


Finally, I don't know who did your driveway last year but it might be best for you to contact him if you can, that is an insanely good deal and you should take advantage of it. I understand what you are asking for and unfortunately just canít comply with your requests. If you would like I can take care of you until you contact him should it snow. I apologize for the way this transpired but I need to make consistent and sound business decisions moving forward.

Thanks for your understanding,

Ryanís Lawn
The grass is always greener on our side
Acton, MA
978-808-****

Sent from Windows Mail
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 01-07-2013, 11:14 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I enjoyed reading that, what's his response?
Reply With Quote
  #3  
Old 01-07-2013, 11:36 AM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

I liked reading that as well ,but personally wouldnt of gone into that much detail ,a simple thanks but no thanks is all he would of got from me .I would also like to add,that I wouldnt of ever even started with this guy ,I give my price ,if they dont like it,I generally walk ,and theres no way I would cut my price in half .I dont have any issues filling a spot with another customer willing to pay for my services .
Reply With Quote
  #4  
Old 01-07-2013, 12:17 PM
RyansLawn RyansLawn is offline
Junior Member
 
Join Date: Nov 2012
Location: Boston Suburbs
Posts: 10
Rep Power: 2
RyansLawn is on a distinguished road
Default

Quote:
Originally Posted by bruces View Post
I liked reading that as well ,but personally wouldnt of gone into that much detail ,a simple thanks but no thanks is all he would of got from me .I would also like to add,that I wouldnt of ever even started with this guy ,I give my price ,if they dont like it,I generally walk ,and theres no way I would cut my price in half .I dont have any issues filling a spot with another customer willing to pay for my services .
Agree it was a bit detailed but the guy was just too much. Questioned my prices and how I do things on a couple of occasions. Also, Acton is a small town (20k) and just wanted to avoid any ill feelings in case he comes across others in town that I might work for.

Also agree I should have NEVER started with this guy. The only reason I agreed was he's about 4 blocks away from me. The tipping point for me was questioning pushes that are CLEARLY stated in my contract.
Reply With Quote
  #5  
Old 01-07-2013, 12:21 PM
Chaz Chaz is offline
Senior Member
 
Join Date: Dec 2011
Posts: 178
Rep Power: 3
Chaz is on a distinguished road
Default

Well written!
Reply With Quote
  #6  
Old 01-07-2013, 12:21 PM
RyansLawn RyansLawn is offline
Junior Member
 
Join Date: Nov 2012
Location: Boston Suburbs
Posts: 10
Rep Power: 2
RyansLawn is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
I enjoyed reading that, what's his response?
will post his response when he gets back to me. It feels so good telling PITA (pain in the a **) customers no. When I first started my business I couldn't wait for the day I could be indifferent and tell someone no. This is my first no btw
Reply With Quote
  #7  
Old 01-07-2013, 12:36 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

NO is the most under-used word in many new business's ,congrats on your first,and hopefully you will have many more in the future .

Last edited by bruces; 01-07-2013 at 12:44 PM. Reason: spelling like a dufus
Reply With Quote
  #8  
Old 01-07-2013, 12:55 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,386
Rep Power: 10
Steve has disabled reputation
Default

This is an interesting situation. How big of a driveway does this customer have?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 01-07-2013, 01:55 PM
RyansLawn RyansLawn is offline
Junior Member
 
Join Date: Nov 2012
Location: Boston Suburbs
Posts: 10
Rep Power: 2
RyansLawn is on a distinguished road
Default

a huge u shaped drive a little more than 300ft. Estimates on that have to be $75 min/push. Claims guy he had last year did it for $40.
Reply With Quote
  #10  
Old 01-07-2013, 03:05 PM
stevef1201 stevef1201 is online now
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,112
Rep Power: 6
stevef1201 is on a distinguished road
Default

Quote:
Originally Posted by bruces View Post
NO is the most under-used word in many new business's ,congrats on your first,and hopefully you will have many more in the future .
I have to agree that NO is an important word. I have always used it. The first year Iused more than yes. People seem to think that when you are starting out they can get anything for nothing. I have a small clientle, but they pay for what they get
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Saw Stop Steve Lawn Care Marketing & Post your marketing material for review! 2 11-01-2012 10:21 AM
Lowballing Disaster CHEESE2009 Online Lawn Care Estimator - Help me bid this job 22 03-24-2010 10:05 AM
Stop Lowballing! Book now available in PRINT Steve GopherHaul Lawn Care Business Show, Video, Book & Podcast Discussions. 5 05-21-2008 11:12 AM
Stop Lowballing Steve General Business Discussions 6 12-08-2007 02:28 AM
Will it ever stop? tiedeman Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 3 04-11-2007 09:42 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Kohler command carb...
ExtremeLawncareServices
Yesterday 03:09 PM
Today 04:15 AM
by stevef1201
3 126
Not sure, but anyone do...
SnowRemoval2k14
Today 12:10 AM
Today 12:10 AM
by SnowRemoval2k14
0 57
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
Yesterday 09:23 PM
by ExtremeLawncareServices
3 890
Trying something new,...
ExtremeLawncareServices
Yesterday 09:07 PM
Yesterday 09:07 PM
by ExtremeLawncareServices
0 76
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
Yesterday 10:10 AM
by stevef1201
8 566
Mulching beds
Bradcook21
Yesterday 07:43 AM
Yesterday 10:03 AM
by stevef1201
2 152
This sucks...
Matther777
09-18-2014 04:56 PM
09-20-2014 07:19 PM
by ExtremeLawncareServices
9 466
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
09-20-2014 06:40 PM
by SGL1
22 6,296
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
09-20-2014 05:39 PM
by ExtremeLawncareServices
120 8,386
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
09-20-2014 03:16 PM
by kslawn
2 574
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
09-19-2014 05:59 PM
by ExtremeLawncareServices
11 931
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-19-2014 03:29 PM
by acrajchel
6 1,101
snowplowing
jshak40
09-01-2014 07:20 AM
09-19-2014 11:49 AM
by Steve
23 1,490
Looking for feed back on...
ExtremeLawncareServices
09-17-2014 08:38 AM
09-19-2014 08:17 AM
by ExtremeLawncareServices
9 500
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
09-18-2014 06:32 PM
by Northwoods Outdoors
58 6,893
Hello from upstate NY!
A&MLawn&Snow
09-18-2014 11:19 AM
09-18-2014 04:10 PM
by Sprinkler Buddy
2 354
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
09-18-2014 01:16 PM
by Steve
9 614
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-17-2014 09:57 PM
by curts lawn care
4 1,015
new to the forum
SGlawncare
09-16-2014 11:20 PM
09-17-2014 08:29 PM
by curts lawn care
3 433
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
09-17-2014 12:34 PM
by Steve
11 790
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
09-17-2014 10:48 AM
by stevef1201
6 571
Poll - net income
Dan5082
11-15-2010 08:08 PM
09-16-2014 04:44 PM
by jrs.landscaping
12 3,307
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
09-16-2014 01:25 PM
by jrs.landscaping
24 5,004
Compare this summer to...
Steve
09-03-2014 12:52 PM
09-16-2014 11:20 AM
by Hanks Lawn Care Services
15 1,220
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 900
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 485
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 585
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 507
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 1,205
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 974
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
09-15-2014 02:12 PM
by Steve
5 1,108
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
09-15-2014 02:07 PM
by Steve
1 472
darleneh
darleneh
09-15-2014 12:33 PM
09-15-2014 02:07 PM
by Sprinkler Buddy
1 468
My 1st bid
WesleySnips
06-11-2014 03:13 PM
09-15-2014 02:05 PM
by Steve
29 1,892
New Aerator
Chaz
09-09-2014 11:43 PM
09-15-2014 01:50 PM
by Steve
9 731
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
09-15-2014 01:23 PM
by stevef1201
8 1,376
getting ready to start
calebmoss
05-23-2011 09:35 PM
09-11-2014 12:21 PM
by Steve
34 11,378
Stihl pull cord replace
SGL1
09-03-2014 09:22 PM
09-10-2014 12:25 PM
by Steve
9 903
Softball field
kslawn
08-15-2014 09:28 AM
09-10-2014 12:16 PM
by Steve
18 1,647
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
09-09-2014 08:05 PM
by Landscaper1165
4 1,134
New truck and trailer...
Johnny Rocket
05-14-2012 03:41 PM
09-09-2014 07:23 PM
by Matther777
18 6,718
What gets you bad press?
Steve
09-09-2014 11:48 AM
09-09-2014 07:21 PM
by Matther777
2 600
Signs on your snow plow?
Steve
01-15-2007 01:07 AM
09-09-2014 11:42 AM
by Steve
19 6,346
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
09-08-2014 08:08 PM
by avetslawncare
12 1,413
New to the business
flamingyouth87
09-05-2014 11:52 AM
09-08-2014 11:55 AM
by Steve
3 813
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
09-08-2014 11:51 AM
by Steve
7 1,100
Facebook
element009
03-23-2011 08:36 AM
09-07-2014 07:35 AM
by avetslawncare
24 7,885
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
09-06-2014 02:09 PM
by Bradcook21
8 1,195
billing matters
sbuchanan8154
09-05-2014 09:56 AM
09-05-2014 03:00 PM
by Steve
3 791
Thoughts
googus
09-05-2014 07:28 AM
09-05-2014 02:23 PM
by Steve
2 731
» Popular Tags
2wd 4x4 article marketing bid birdscaping care charge collections subcontractor commercial credit card decorating ditches ecosymbiosis employee problems exmark ferris financing four wheel drive gopherhaul grass gravely hardscapes health honda how much to charge hydraulic installation landscape services lawn lawn care lawn care busines plan lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf lighting brass outdoor lights marketing mechanic monthly mow mulch mulch price native plants new buisness outdoor environments past due patio install podcast promotion running a business scag scag v-ride schedule seo snow starting a business steep lawns stihl sulky theft of services toro tractor auger trailer mate pro truck new used landscape walk behind walker won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:58 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:58 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy