Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

STOP LOWBALLING (email to client)


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 01-07-2013, 10:25 AM
RyansLawn RyansLawn is offline
Junior Member
 
Join Date: Nov 2012
Location: Boston Suburbs
Posts: 10
Rep Power: 3
RyansLawn is on a distinguished road
Exclamation STOP LOWBALLING (email to client)

A very new snow customer wrote me an e mail recently. I have copy/pasted that email and my response to him below.

From: Andy Lubets
Sent: ‎January‎ ‎6, ‎2013 ‎7‎:‎38‎ ‎PM
To: ryanslawn@*******
Subject: 128 **** Rd

Hey Ryan

I got the invoice - and will get that out to you this week

We need to discuss how many times you are going to come to plow during a storm - I can't afford to pay out $80 every time it snows 6 inches - I would rather you approach this in the following way.

Please come at the end of the storm to plow - this is how we were working it last year - if its snowing all night and its during the work week I would probably need a push around 6-7am so I can get my car out to go to work - but besides that I would prefer you plow once after the snow has stopped.

If this is an issue please let me know -

Thanks,
Andy



Andy,

Iím sorry for your confusion. When I met with you I did my best to explain my method and schedule as well as give you my contract in which it explains in detail how I and most snow guys operate. The only thing that changed in that contract was the price, in which I reluctantly agreed to match your previous years said price, which is less than half of what I would normally charge for a driveway of that length.

I like to do my best to comply with certain requests from my clients. However, one of the reasons for my contract is to blanket a lot of these requests in order to attempt to make everyone happy. My contract also creates an organized schedule for myself and my driver when snow accumulates.

There are a few reasons as to why I think this may not be the best fit for both of us. First, I don't think itís fair to my current clients to discount my specific rates and alter my schedule. They abide by the terms of my contract, and pay accordingly. I don't think itís fair to them that I give a discounted rate, and different method of schedule to someone, and make them pay the rates described in my contract. I have one customer that has been with me for over three years with a similar driveway in which I charged him $170 for the storm a week or so ago. If he somehow talked to you and heard your situation I would more than likely lose him as a customer. As I continue to service more people, maintain current clients, and grow my business, I don't think itís a good business decision to treat people differently. Itís also not fair to other snow plowing businesses if someone is out there cutting costs and creating an unrealistic perception on pricing.

Also, my prices are fair. If you get estimates from legitimate snow plowing businesses (fully insured, pay taxes), I can assure you their rates are very similar, if not more expensive. There are usually 3 different ways snow guys do a contract. 1. The contract I have provided with 3Ē pushes. 2. Contract for the year in which you pay a certain amount (roughly $1500 for residential) where all your snow removal and de-icing is taken care of. 3. Wait until cession of snowfall and charge by total inches (rare). The reason many guys hate the third option is because it is a huge pain for storms five inches plus. City crews plow in the driveway, and pushing snow that's more than 3Ē is a huge strain on your plow and truck.

Costs: A lot of people only see you show up for 10 minutes, leave and make $40-$85 and think itís that simple. Unfortunately perception is not reality in this business. I have insurance, taxes, another driver, gas, materials, maintenance etc. These plows are 5k minimum and constantly requiring maintenance. Not to mention the wear and tear they do on expensive trucks is just another issue we deal with. All these costs are considered when we come up with our pricing to offset these costs and make a profit. Most importantly, this is my business, my livelihood and the way I provide for my wife and daughter.


Finally, I don't know who did your driveway last year but it might be best for you to contact him if you can, that is an insanely good deal and you should take advantage of it. I understand what you are asking for and unfortunately just canít comply with your requests. If you would like I can take care of you until you contact him should it snow. I apologize for the way this transpired but I need to make consistent and sound business decisions moving forward.

Thanks for your understanding,

Ryanís Lawn
The grass is always greener on our side
Acton, MA
978-808-****

Sent from Windows Mail
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 01-07-2013, 11:14 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I enjoyed reading that, what's his response?
Reply With Quote
  #3  
Old 01-07-2013, 11:36 AM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

I liked reading that as well ,but personally wouldnt of gone into that much detail ,a simple thanks but no thanks is all he would of got from me .I would also like to add,that I wouldnt of ever even started with this guy ,I give my price ,if they dont like it,I generally walk ,and theres no way I would cut my price in half .I dont have any issues filling a spot with another customer willing to pay for my services .
Reply With Quote
  #4  
Old 01-07-2013, 12:17 PM
RyansLawn RyansLawn is offline
Junior Member
 
Join Date: Nov 2012
Location: Boston Suburbs
Posts: 10
Rep Power: 3
RyansLawn is on a distinguished road
Default

Quote:
Originally Posted by bruces View Post
I liked reading that as well ,but personally wouldnt of gone into that much detail ,a simple thanks but no thanks is all he would of got from me .I would also like to add,that I wouldnt of ever even started with this guy ,I give my price ,if they dont like it,I generally walk ,and theres no way I would cut my price in half .I dont have any issues filling a spot with another customer willing to pay for my services .
Agree it was a bit detailed but the guy was just too much. Questioned my prices and how I do things on a couple of occasions. Also, Acton is a small town (20k) and just wanted to avoid any ill feelings in case he comes across others in town that I might work for.

Also agree I should have NEVER started with this guy. The only reason I agreed was he's about 4 blocks away from me. The tipping point for me was questioning pushes that are CLEARLY stated in my contract.
Reply With Quote
  #5  
Old 01-07-2013, 12:21 PM
Chaz Chaz is offline
Senior Member
 
Join Date: Dec 2011
Posts: 183
Rep Power: 4
Chaz is on a distinguished road
Default

Well written!
Reply With Quote
  #6  
Old 01-07-2013, 12:21 PM
RyansLawn RyansLawn is offline
Junior Member
 
Join Date: Nov 2012
Location: Boston Suburbs
Posts: 10
Rep Power: 3
RyansLawn is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
I enjoyed reading that, what's his response?
will post his response when he gets back to me. It feels so good telling PITA (pain in the a **) customers no. When I first started my business I couldn't wait for the day I could be indifferent and tell someone no. This is my first no btw
Reply With Quote
  #7  
Old 01-07-2013, 12:36 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

NO is the most under-used word in many new business's ,congrats on your first,and hopefully you will have many more in the future .

Last edited by bruces; 01-07-2013 at 12:44 PM. Reason: spelling like a dufus
Reply With Quote
  #8  
Old 01-07-2013, 12:55 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,565
Rep Power: 10
Steve has disabled reputation
Default

This is an interesting situation. How big of a driveway does this customer have?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 01-07-2013, 01:55 PM
RyansLawn RyansLawn is offline
Junior Member
 
Join Date: Nov 2012
Location: Boston Suburbs
Posts: 10
Rep Power: 3
RyansLawn is on a distinguished road
Default

a huge u shaped drive a little more than 300ft. Estimates on that have to be $75 min/push. Claims guy he had last year did it for $40.
Reply With Quote
  #10  
Old 01-07-2013, 03:05 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 7
stevef1201 is on a distinguished road
Default

Quote:
Originally Posted by bruces View Post
NO is the most under-used word in many new business's ,congrats on your first,and hopefully you will have many more in the future .
I have to agree that NO is an important word. I have always used it. The first year Iused more than yes. People seem to think that when you are starting out they can get anything for nothing. I have a small clientle, but they pay for what they get
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Saw Stop Steve Lawn Care Marketing & Post your marketing material for review! 2 11-01-2012 10:21 AM
Lowballing Disaster CHEESE2009 Online Lawn Care Estimator - Help me bid this job 22 03-24-2010 10:05 AM
Stop Lowballing! Book now available in PRINT Steve GopherHaul Lawn Care Business Show, Video, Book & Podcast Discussions. 5 05-21-2008 11:12 AM
Stop Lowballing Steve General Business Discussions 6 12-08-2007 02:28 AM
Will it ever stop? tiedeman Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 3 04-11-2007 09:42 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
24 and 50 acre cemetery...
grassmasterswilson
08-18-2015 10:09 AM
Yesterday 02:42 PM
by Steve
13 379
Rookie business question...
WarriorLandscapingCAN
08-05-2015 05:20 PM
Yesterday 02:33 PM
by Steve
3 313
How to clean an old...
rmccutchan
08-16-2015 05:23 PM
Yesterday 02:31 PM
by Steve
9 308
how to make customers...
Bradcook21
05-27-2015 05:04 PM
Yesterday 12:25 PM
by kslawn
19 3,599
Needing a website built
burtle
06-17-2015 09:02 AM
08-25-2015 11:31 AM
by acrajchel
9 2,394
Big mowing job
Bradcook21
07-30-2015 03:57 PM
08-25-2015 11:23 AM
by acrajchel
17 879
ZTR Review
Shark1611
05-31-2012 10:42 PM
08-25-2015 11:16 AM
by acrajchel
8 3,671
Hi Everyone
mmays29
08-25-2015 08:16 AM
08-25-2015 11:15 AM
by Steve
3 69
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
08-25-2015 11:08 AM
by acrajchel
11 1,075
Old Business New Owner
Toyman
06-17-2014 08:57 PM
08-25-2015 11:00 AM
by acrajchel
17 1,492
Hi everyone! We're new...
alltrades
08-22-2015 12:46 PM
08-24-2015 10:41 AM
by Steve
2 118
CAn I get some help with...
rootytalbot
08-11-2015 06:14 PM
08-24-2015 10:36 AM
by Steve
12 414
Hi
Wemowjunction
08-16-2015 08:45 PM
08-20-2015 01:46 PM
by Steve
11 318
Drive cable bad?
SGL1
08-10-2015 11:16 PM
08-20-2015 01:41 PM
by Steve
5 287
Hey there everyone
Cole8999
08-16-2015 04:42 PM
08-18-2015 04:35 PM
by Steve
3 182
Help with a truck
bdodson89
04-27-2015 08:15 PM
08-18-2015 11:47 AM
by rmccutchan
7 877
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
08-18-2015 07:59 AM
by rootytalbot
7 305
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-17-2015 04:34 PM
by Steve
1,229 405,462
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
08-16-2015 11:42 PM
by rmccutchan
3 522
What's your next...
Steve
05-15-2015 11:54 AM
08-16-2015 11:09 PM
by SC93
16 1,164
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
08-14-2015 11:08 PM
by scaypa
95 11,290
New Biz
kufnerins
08-14-2015 05:52 PM
08-14-2015 08:56 PM
by Steve
1 164
Chemical and Fertilizer...
rmccutchan
08-09-2015 10:36 PM
08-13-2015 11:11 PM
by rmccutchan
6 335
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
08-13-2015 02:10 PM
by rootytalbot
12 1,983
Hello all thinking about...
bernie
08-11-2015 04:28 PM
08-13-2015 10:33 AM
by Steve
8 304
Logo Help Font Color
LZLC
08-08-2015 09:26 PM
08-12-2015 03:50 PM
by Steve
4 274
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
08-12-2015 12:30 AM
by Jeff1
20 1,696
My new mower
Chilehead
08-08-2015 09:09 PM
08-11-2015 08:36 PM
by Chilehead
9 436
Thought this was a good...
Just for Cuts
08-06-2015 03:38 PM
08-11-2015 10:54 AM
by Steve
8 431
Plowing pricing
jcurr33
08-08-2015 04:58 PM
08-11-2015 10:51 AM
by Steve
6 396
Should I upgrade my back...
googus
08-07-2015 10:50 AM
08-11-2015 10:44 AM
by googus
7 370
Keeping it clean....
Wolf4dk
08-09-2015 11:31 PM
08-11-2015 06:34 AM
by Chilehead
7 296
I have been rude and...
biglee
06-15-2015 10:11 PM
08-10-2015 09:41 PM
by stallman419
12 2,674
Newbie Saying Hi.
LZLC
08-08-2015 09:22 PM
08-10-2015 11:20 AM
by Steve
1 213
How much do I charge to...
Chris Herrera
08-06-2015 09:30 PM
08-09-2015 11:31 AM
by biglee
2 341
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
08-07-2015 03:26 PM
by Steve
17 1,049
Best commercial contract...
sanlanct
08-04-2015 12:18 PM
08-06-2015 06:20 AM
by sanlanct
2 332
I came across this on a...
rootytalbot
08-02-2015 11:04 AM
08-05-2015 08:17 PM
by SC93
9 568
Help bidding a hedge...
hopolb33
08-02-2015 06:09 PM
08-05-2015 02:07 PM
by Steve
3 381
recycler toro 22"
rvezakis
08-03-2015 12:10 PM
08-04-2015 11:47 AM
by Steve
1 261
Hello Everybody
budspop
07-30-2015 11:42 AM
07-31-2015 12:28 PM
by Steve
1 255
Hello!
brandycarlton
07-29-2015 12:31 PM
07-29-2015 03:54 PM
by Steve
1 314
Assessing the Market
NJDB60
07-27-2015 03:25 PM
07-28-2015 09:24 PM
by Steve
2 497
Funny craigslist post
GreenWorx
07-28-2015 07:17 PM
07-28-2015 09:02 PM
by Steve
2 497
Watch out for this -...
rootytalbot
07-22-2015 02:13 PM
07-28-2015 09:00 PM
by Steve
7 686
NewVenture
NJDB60
07-27-2015 03:38 PM
07-28-2015 08:58 PM
by Steve
1 429
» Popular Tags
ad landscaping advertising aerocore applying bark billy goat brushcutter blowout bob villa bush collections contract help curb appeal services deliquentaccounts demonstration design door hangers edging employee problems equipment dealer equipment rental facebook flyers free advertising free lawn care google growing a lawn care business hiring how to hydro increase customers jobs landscape landscaping landscaping training lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch new business ordinance past due per hour charge per hour service plowing pricing profit on employee roundup scag secrets to landscaping sell the vision seo shell shreaded solo backpack sprayer sq ft square foot swzt tree tree pics up sell employee walk behind web design website website design winterization wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:50 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:50 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy