Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

STOP LOWBALLING (email to client)


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 01-07-2013, 10:25 AM
RyansLawn RyansLawn is offline
Junior Member
 
Join Date: Nov 2012
Location: Boston Suburbs
Posts: 10
Rep Power: 3
RyansLawn is on a distinguished road
Exclamation STOP LOWBALLING (email to client)

A very new snow customer wrote me an e mail recently. I have copy/pasted that email and my response to him below.

From: Andy Lubets
Sent: ‎January‎ ‎6, ‎2013 ‎7‎:‎38‎ ‎PM
To: ryanslawn@*******
Subject: 128 **** Rd

Hey Ryan

I got the invoice - and will get that out to you this week

We need to discuss how many times you are going to come to plow during a storm - I can't afford to pay out $80 every time it snows 6 inches - I would rather you approach this in the following way.

Please come at the end of the storm to plow - this is how we were working it last year - if its snowing all night and its during the work week I would probably need a push around 6-7am so I can get my car out to go to work - but besides that I would prefer you plow once after the snow has stopped.

If this is an issue please let me know -

Thanks,
Andy



Andy,

Iím sorry for your confusion. When I met with you I did my best to explain my method and schedule as well as give you my contract in which it explains in detail how I and most snow guys operate. The only thing that changed in that contract was the price, in which I reluctantly agreed to match your previous years said price, which is less than half of what I would normally charge for a driveway of that length.

I like to do my best to comply with certain requests from my clients. However, one of the reasons for my contract is to blanket a lot of these requests in order to attempt to make everyone happy. My contract also creates an organized schedule for myself and my driver when snow accumulates.

There are a few reasons as to why I think this may not be the best fit for both of us. First, I don't think itís fair to my current clients to discount my specific rates and alter my schedule. They abide by the terms of my contract, and pay accordingly. I don't think itís fair to them that I give a discounted rate, and different method of schedule to someone, and make them pay the rates described in my contract. I have one customer that has been with me for over three years with a similar driveway in which I charged him $170 for the storm a week or so ago. If he somehow talked to you and heard your situation I would more than likely lose him as a customer. As I continue to service more people, maintain current clients, and grow my business, I don't think itís a good business decision to treat people differently. Itís also not fair to other snow plowing businesses if someone is out there cutting costs and creating an unrealistic perception on pricing.

Also, my prices are fair. If you get estimates from legitimate snow plowing businesses (fully insured, pay taxes), I can assure you their rates are very similar, if not more expensive. There are usually 3 different ways snow guys do a contract. 1. The contract I have provided with 3Ē pushes. 2. Contract for the year in which you pay a certain amount (roughly $1500 for residential) where all your snow removal and de-icing is taken care of. 3. Wait until cession of snowfall and charge by total inches (rare). The reason many guys hate the third option is because it is a huge pain for storms five inches plus. City crews plow in the driveway, and pushing snow that's more than 3Ē is a huge strain on your plow and truck.

Costs: A lot of people only see you show up for 10 minutes, leave and make $40-$85 and think itís that simple. Unfortunately perception is not reality in this business. I have insurance, taxes, another driver, gas, materials, maintenance etc. These plows are 5k minimum and constantly requiring maintenance. Not to mention the wear and tear they do on expensive trucks is just another issue we deal with. All these costs are considered when we come up with our pricing to offset these costs and make a profit. Most importantly, this is my business, my livelihood and the way I provide for my wife and daughter.


Finally, I don't know who did your driveway last year but it might be best for you to contact him if you can, that is an insanely good deal and you should take advantage of it. I understand what you are asking for and unfortunately just canít comply with your requests. If you would like I can take care of you until you contact him should it snow. I apologize for the way this transpired but I need to make consistent and sound business decisions moving forward.

Thanks for your understanding,

Ryanís Lawn
The grass is always greener on our side
Acton, MA
978-808-****

Sent from Windows Mail
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 01-07-2013, 11:14 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I enjoyed reading that, what's his response?
Reply With Quote
  #3  
Old 01-07-2013, 11:36 AM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

I liked reading that as well ,but personally wouldnt of gone into that much detail ,a simple thanks but no thanks is all he would of got from me .I would also like to add,that I wouldnt of ever even started with this guy ,I give my price ,if they dont like it,I generally walk ,and theres no way I would cut my price in half .I dont have any issues filling a spot with another customer willing to pay for my services .
Reply With Quote
  #4  
Old 01-07-2013, 12:17 PM
RyansLawn RyansLawn is offline
Junior Member
 
Join Date: Nov 2012
Location: Boston Suburbs
Posts: 10
Rep Power: 3
RyansLawn is on a distinguished road
Default

Quote:
Originally Posted by bruces View Post
I liked reading that as well ,but personally wouldnt of gone into that much detail ,a simple thanks but no thanks is all he would of got from me .I would also like to add,that I wouldnt of ever even started with this guy ,I give my price ,if they dont like it,I generally walk ,and theres no way I would cut my price in half .I dont have any issues filling a spot with another customer willing to pay for my services .
Agree it was a bit detailed but the guy was just too much. Questioned my prices and how I do things on a couple of occasions. Also, Acton is a small town (20k) and just wanted to avoid any ill feelings in case he comes across others in town that I might work for.

Also agree I should have NEVER started with this guy. The only reason I agreed was he's about 4 blocks away from me. The tipping point for me was questioning pushes that are CLEARLY stated in my contract.
Reply With Quote
  #5  
Old 01-07-2013, 12:21 PM
Chaz Chaz is offline
Senior Member
 
Join Date: Dec 2011
Posts: 183
Rep Power: 4
Chaz is on a distinguished road
Default

Well written!
Reply With Quote
  #6  
Old 01-07-2013, 12:21 PM
RyansLawn RyansLawn is offline
Junior Member
 
Join Date: Nov 2012
Location: Boston Suburbs
Posts: 10
Rep Power: 3
RyansLawn is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
I enjoyed reading that, what's his response?
will post his response when he gets back to me. It feels so good telling PITA (pain in the a **) customers no. When I first started my business I couldn't wait for the day I could be indifferent and tell someone no. This is my first no btw
Reply With Quote
  #7  
Old 01-07-2013, 12:36 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

NO is the most under-used word in many new business's ,congrats on your first,and hopefully you will have many more in the future .

Last edited by bruces; 01-07-2013 at 12:44 PM. Reason: spelling like a dufus
Reply With Quote
  #8  
Old 01-07-2013, 12:55 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

This is an interesting situation. How big of a driveway does this customer have?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 01-07-2013, 01:55 PM
RyansLawn RyansLawn is offline
Junior Member
 
Join Date: Nov 2012
Location: Boston Suburbs
Posts: 10
Rep Power: 3
RyansLawn is on a distinguished road
Default

a huge u shaped drive a little more than 300ft. Estimates on that have to be $75 min/push. Claims guy he had last year did it for $40.
Reply With Quote
  #10  
Old 01-07-2013, 03:05 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 7
stevef1201 is on a distinguished road
Default

Quote:
Originally Posted by bruces View Post
NO is the most under-used word in many new business's ,congrats on your first,and hopefully you will have many more in the future .
I have to agree that NO is an important word. I have always used it. The first year Iused more than yes. People seem to think that when you are starting out they can get anything for nothing. I have a small clientle, but they pay for what they get
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Saw Stop Steve Lawn Care Marketing & Post your marketing material for review! 2 11-01-2012 10:21 AM
Lowballing Disaster CHEESE2009 Online Lawn Care Estimator - Help me bid this job 22 03-24-2010 10:05 AM
Stop Lowballing! Book now available in PRINT Steve GopherHaul Lawn Care Business Show, Video, Book & Podcast Discussions. 5 05-21-2008 11:12 AM
Stop Lowballing Steve General Business Discussions 6 12-08-2007 02:28 AM
Will it ever stop? tiedeman Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 3 04-11-2007 09:42 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
I can't believe people...
ExtremeLawncareServices
Today 10:29 AM
Today 04:05 PM
by jrs.landscaping
1 66
What a JERK!
Chilehead
05-06-2015 08:13 AM
Today 08:32 AM
by Chilehead
11 642
More Rain or Less?
Steve
05-20-2015 12:06 PM
Yesterday 04:37 PM
by SGL1
12 235
uploading video on here?
holymoly
Yesterday 08:13 AM
Yesterday 10:26 AM
by Matther777
1 46
new here ! need help
pgrace
05-23-2015 11:29 PM
05-23-2015 11:29 PM
by pgrace
0 51
Equipment dealers
mattthelawnguy
05-21-2015 04:33 PM
05-23-2015 10:24 PM
by Chilehead
3 99
Irrigation
pboy8634
02-21-2010 12:46 PM
05-22-2015 10:05 PM
by biglee
25 8,423
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
05-22-2015 09:58 PM
by biglee
37 9,118
What's your next...
Steve
05-15-2015 11:54 AM
05-21-2015 11:23 PM
by biglee
13 345
Peace garden ideas
SGL1
05-13-2015 03:15 PM
05-21-2015 07:51 PM
by avetslawncare
16 492
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
05-21-2015 03:07 PM
by Just for Cuts
0 85
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
05-21-2015 02:58 PM
by Just for Cuts
4 160
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,796
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 799
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 389,588
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 107
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 206
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 1,992
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 212
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 148
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 264
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 689
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,489
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 291
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 510
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 642
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 505
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,099
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 1,026
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,057
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 415
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 432
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 345
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 469
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 350
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 3,979
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 1,036
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 295
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 338
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,118
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 373
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 407
mowfinder
scaypa
04-27-2015 05:44 PM
05-04-2015 01:14 PM
by Steve
1 435
Latest video, Facebook...
Sprinkler Buddy
05-01-2015 06:54 AM
05-04-2015 01:09 PM
by Steve
3 402
weed
avetslawncare
04-16-2015 07:56 PM
05-01-2015 11:38 AM
by Steve
8 819
so i need somehelp with...
dalvan0
04-28-2015 07:43 PM
04-30-2015 10:55 PM
by avetslawncare
3 716
Anyone have a Lawn Care...
nishirandall
04-28-2015 08:45 PM
04-30-2015 12:00 AM
by Steve
1 478
mowing pic
joshlawncare
04-25-2015 12:34 PM
04-29-2015 10:55 PM
by Steve
5 583
Help with a truck
bdodson89
04-27-2015 08:15 PM
04-29-2015 10:47 PM
by Steve
4 475
Ford F250 Wheel loaders...
jrs.landscaping
04-28-2015 05:34 AM
04-29-2015 07:47 AM
by jrs.landscaping
2 435
» Popular Tags
aerocore apartment bid apartment complex apartment lawn care estimate applying auger billy goat brushcutter blades blowout bush contract help curb appeal services deliquentaccounts ditches door hangers employee problems equipment rental estimate facebook flyers foreman free advertising google growing a lawn care business hiring how to husqvarna jobs john deere quik trac landscape landscape services landscaping training lawn lawn care lawn care busines plan managing a lawn care business marketing more customers business mr dave mulch new business per hour service pricing pto push versus ride running a business scag sell the vision shell small engine repair snow plowing square foot starting a lawn care business steep lawns swzt theft toro toro grand stand tractor auger trailer trailer mate pro tree trimmer rack up sell employee web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:02 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:02 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy