Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

How to drop this customer?


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #11  
Old 01-04-2013, 06:12 PM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

Quote:
Originally Posted by SECTLANDSCAPING View Post
If you feel there was no other way. Only you know whats best for your business.

I have pita customer. I was called out 3 times after the storm to address different issues. I spent about 2 hours waiting for cars to be moved. So I would plow a space or 2 at a time, instead of hitting from the side and clearing them all at once. I would drop them too if I wouldnt be losing 20 grand.
See im only loosing $1500 and Iv picked up another small lot that will replace it. The gas station was a PTIA for lawn care too, they were cheap and didnt want to pay for anything.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 01-04-2013, 06:27 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
When you send it ,put in a date for service to end ,and your last line your wrote fell but I am sure thats not what you meant .Other than that ,just make sure your not breaking your own contract about ending service ,then kick them to the curb .
Reply With Quote
  #13  
Old 01-04-2013, 06:28 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by cashin home and property View Post
See im only loosing $1500 and Iv picked up another small lot that will replace it. The gas station was a PTIA for lawn care too, they were cheap and didnt want to pay for anything.
yeah, $1500 isnt worth the headache. Picking up a lot mid-season will soften the blow too. I would be kinda worried about the new addition though. You never know if the last guy just dropped them for the same reason or worse.
Reply With Quote
  #14  
Old 01-04-2013, 06:46 PM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

Quote:
Originally Posted by SECTLANDSCAPING View Post
yeah, $1500 isnt worth the headache. Picking up a lot mid-season will soften the blow too. I would be kinda worried about the new addition though. You never know if the last guy just dropped them for the same reason or worse.
They are a new business and just moved in. They did not have a snow removal contractor lined up as the building was empty for awhile. I plowed there lot today and got it for the rest of the season, 5 hours with a bobcat and my truck $$$$$

I would have been smart to take pics but mu smart phone and camera got left home haha
Reply With Quote
  #15  
Old 01-04-2013, 06:47 PM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

Quote:
Originally Posted by bruces View Post
When you send it ,put in a date for service to end ,and your last line your wrote fell but I am sure thats not what you meant .Other than that ,just make sure your not breaking your own contract about ending service ,then kick them to the curb .
Yep just a typo haha, and good call on the date I had not thought of that
Reply With Quote
  #16  
Old 01-04-2013, 10:07 PM
brian'slawncare brian'slawncare is offline
Senior Member
 
Join Date: Mar 2010
Location: Cincinnati Ohio
Posts: 376
Rep Power: 5
brian'slawncare is on a distinguished road
Default

letter sounds ok. I'm not sure how I feel about the bullet points, but that's just me being nit-picky. It takes a lot to drop a customer, so congrats on that part...
Reply With Quote
  #17  
Old 01-04-2013, 10:30 PM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

Quote:
Originally Posted by brian'slawncare View Post
letter sounds ok. I'm not sure how I feel about the bullet points, but that's just me being nit-picky. It takes a lot to drop a customer, so congrats on that part...
The manager is a moron and I wnated her to totaly understand it haha but yes normaly I would not do bullet points haha. Thanks, its taken alomst a month for me to figure out how to exactly go about doing it and to decide if it was worth it or not.
Reply With Quote
  #18  
Old 01-07-2013, 12:23 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,752
Rep Power: 10
Steve has disabled reputation
Default

Keep us posted on how all this turns out and if you get any response from the customer.

Would it have helped at all to talk to the father or no?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #19  
Old 01-07-2013, 05:10 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

We're all missing the point to the story. Did the "dumb 24 year old" look good???????
Reply With Quote
  #20  
Old 01-07-2013, 09:24 PM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

Quote:
Originally Posted by LawnBoy0311 View Post
We're all missing the point to the story. Did the "dumb 24 year old" look good???????
God no. On a scale of 1-10 she is a -4 haha and steve her father is the biggest know it all moron on the planet. I dropped them today. It was the best thing I could have done. I herd through the grapevine that they have over 10k worth of fines from the health dept. and 5k in fines from the "epa" because the new mechanic is dumping used oil behind the dumpster.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
To drop or not to drop... That's the question Rodriguez11 Trials & Tribulations - The drama of running a business and of life. 10 09-04-2011 11:36 AM
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
When to drop a customer? tomcat172002 General Talk 23 05-27-2008 11:26 AM
Drag & Drop Schedule & Labels? jwingfield2k Gopher Software Support Archived Question & Answers - Read Only 1 04-29-2005 03:34 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
quickbooks users
CDLAWNCARE
Yesterday 09:03 AM
Yesterday 09:58 PM
by MBLC
3 75
this mower is driving me...
boog
04-17-2014 12:07 PM
Yesterday 08:26 PM
by boog
9 218
employee pay
4 seasons maintenance
04-10-2011 09:34 PM
Yesterday 04:40 PM
by Dan Tanner
20 6,818
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
Yesterday 01:19 PM
by phlawncare
17 468
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 11:13 AM
by ExtremeLawncareServices
32 1,123
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
Yesterday 11:11 AM
by kslawn
10 302
danny 2
danny2
04-19-2014 10:19 PM
Yesterday 05:13 AM
by Sprinkler Buddy
2 94
I Got Taken...,
Dan Tanner
04-19-2014 06:26 AM
04-19-2014 08:15 PM
by Dan Tanner
3 155
new to this forum!
mower13126
04-18-2014 07:37 PM
04-19-2014 05:34 PM
by Sprinkler Buddy
3 115
REO calling
Dan Tanner
04-16-2014 05:03 PM
04-19-2014 11:17 AM
by kslawn
11 281
Customers droping like...
goodtimez
04-18-2014 09:53 AM
04-19-2014 08:09 AM
by CDLAWNCARE
7 191
Back for this year
xandrew245x
02-21-2014 04:30 PM
04-19-2014 07:59 AM
by xandrew245x
14 883
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
04-19-2014 07:49 AM
by CDLAWNCARE
4 151
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
04-19-2014 04:22 AM
by Tekeda1
17 406
2.5 acre mowing
xandrew245x
04-18-2014 06:55 AM
04-18-2014 08:57 PM
by xandrew245x
6 142
Best Bulk Mulch delivery...
Steven Virgadamo
04-18-2014 09:52 AM
04-18-2014 05:34 PM
by Steve
2 77
Steve Virgadamo,...
Steven Virgadamo
04-18-2014 09:49 AM
04-18-2014 05:08 PM
by Steve
2 67
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
04-18-2014 04:51 PM
by Steve
3 114
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
04-18-2014 04:47 PM
by Steve
5 203
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
04-18-2014 04:39 PM
by Steve
9 227
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
04-18-2014 04:04 PM
by stevef1201
10 245
leaf removal
tlf59263
04-15-2014 10:00 PM
04-18-2014 03:59 PM
by stevef1201
6 197
Pay per click advertising
roostertail
02-12-2014 07:26 PM
04-17-2014 07:11 PM
by yardrate
10 616
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 755
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 121
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 289
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 107
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 656
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 247
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 191
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 327
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 230
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 121
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 285,938
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 485
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-14-2014 10:51 AM
by Steve
8 381
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 471
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 190
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 456
Hello all
Griff20114
04-12-2014 05:08 PM
04-14-2014 09:46 AM
by Steve
1 127
Step by Step Spring Lawn...
WarriorLawnscaping
04-10-2014 07:01 AM
04-14-2014 09:43 AM
by Steve
5 269
Jeff Cowden
jcowden
04-11-2014 07:27 PM
04-14-2014 09:39 AM
by Steve
1 120
Exmark Commercial 30...
Dan Tanner
04-11-2014 05:35 AM
04-14-2014 09:37 AM
by Steve
4 215
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-14-2014 08:04 AM
by acrajchel
21 1,623
Small guy time to get a...
googus
04-08-2014 08:16 AM
04-13-2014 07:18 PM
by A. Kulak Landscaping
9 353
Weekly vs. Bi-weekly
CDLAWNCARE
04-12-2014 01:48 PM
04-13-2014 06:03 PM
by kslawn
9 363
Weed ID help
TwinBrosLC
04-12-2014 10:39 AM
04-13-2014 07:40 AM
by stevef1201
4 187
Lexington, KY
acrajchel
04-07-2014 01:06 PM
04-11-2014 09:49 PM
by acrajchel
1 152
Food Plot Management
BlackRain75
04-11-2014 10:20 AM
04-11-2014 03:51 PM
by Steve
4 153
Estimating a job
acrajchel
04-08-2014 11:07 AM
04-11-2014 03:32 PM
by Steve
6 332
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:19 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:19 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy