Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

How to drop this customer?


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 12-06-2012, 09:20 PM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default How to drop this customer?

So here is my issue, I have an account that has given me enough problems all year for landscaping. Just a royal pain in the ***. Now for plowing the are doing the samething. They are contracted for $2250 for the season with three payments of $750 (the lot is very small). The contract was signed in April, in November they wanted me to lower the price, which was not going to happen. So I was paid (4 days late I might add), I'v salted there twice now. Well today I herd through the grape vine that they are going to stop using me because the new mechanic has a plow truck.

So my question is, How should I go about dropping this customer? I am so sick of all of the ******** they give me. Can I get the rest of the money
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 12-06-2012, 11:20 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Without knowing the contract its hard to say. Getting the rest of the money will be based on the payment schedule and work performed. If you started work that hasnt been paid for you can do two things. 1 is bill them per event and materials. 2 is try to collect for the whole 3-4 months. 1 is going to be a lot easier to collect on then 2.

I had a pita customer all year long. I did the snow removal and landscaping. I ran into one of the owners and had a casual conversation. I guess I was expected to plow this winter and continue landscaping next year. Now I just found this out a few days ago mind you. So I sent a new contract for both with 20% raises. They signed it and I already have a check in hand.

To me this is a win win. I can put up with the nitpicking for a extra $3000. It seems like you cant raise prices in your situation. So I would just bill them for what you did already with a nice letter discontinuing services.
Reply With Quote
  #3  
Old 12-07-2012, 07:26 AM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

Im just going to send them a letter monday, stating discontinuation of service and say they need to pay half of the remaining cost anf if they dont Ill send it to a collection agency or take them to court. The probably wont pay but if they do I'll be happy. If they dont I probably wont bother taking them to court because thats a huge pain in the butt.
Reply With Quote
  #4  
Old 12-07-2012, 08:20 AM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

I'm not too sure what your contract states, but if you have it in there, you can try it and see if they pay.

What wouldn't make sense is....if you pull the plug on their service, then turn around and tell them to pay you the remaining part of the contract.

Why not make up a little white lie? Try sending them a letter and say due to hard times, you have to do a price increase. But you want to be fair to them, and offer them the option of buying out their contract. That way its a win win. Negotiate the buy out price, obviously not too high if you want them to quit. If they take the price increase, finish out the contract with them and then dump them. At least by that time you got some extra cash to deal with all the whining.
Reply With Quote
  #5  
Old 12-07-2012, 10:11 AM
ringahding1's Avatar
ringahding1 ringahding1 is offline
Senior Member
 
Join Date: Mar 2010
Location: Stillwater, MN
Posts: 287
Rep Power: 5
ringahding1 is on a distinguished road
Default

You may just have to move on...usually is for the best. Unless your contract does not have a "No termination fee" or something like this.
__________________
08 F250 Ext Cab/04 Chevy 3500
05 F350/04 F350 Diesel/12 Ram 4500 Dump
3 -60 Toro Zmaster/Lesco 48
3 -8'2" Boss V-Plows
1- Hiniker 9'6" V-Plow
20' Enclosed trailer
18' Skid & 16' Open Trailer
2012 - S185 Bobcat


Reply With Quote
  #6  
Old 12-07-2012, 01:27 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,501
Rep Power: 10
Steve has disabled reputation
Default

Have they paid you for all work you have done so far? Might it be worthwhile to you if they have to just have a talk with them and part on good terms? Maybe even if they don't need you now, they may need you later in the season?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 12-07-2012, 04:21 PM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

I would not drop them mid season that looks very un-pro
I would look at your contract and see if dropping them next time their late paying would work.
I never drop customers just raise the rate next year to make them worth doing
Reply With Quote
  #8  
Old 12-08-2012, 02:04 AM
Grass Doctor Grass Doctor is offline
Senior Member
 
Join Date: Apr 2012
Location: san antonio tx
Posts: 407
Rep Power: 3
Grass Doctor is on a distinguished road
Default

let them pay you for the next month, then send them the cancellation notice and a summary of the material u invested out of your pocket and cut them a check for the rest, of the money why should u loose.
Reply With Quote
  #9  
Old 01-04-2013, 05:37 PM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

Well guys I dropped there january bill off today, The manager (dumb 24 year old girl) says her father (the owner) is un happy with the plowing. Well I explained to her that I did the best I could with the customers cars to be worked on parked in the only place to store snow on the whole lot.

So I dont think ill be getting paid. But before they have a chance I am going to send them this, keep in mind that this is only the second time I have had to write this type of letter. What do you guys think, and please be nice haha



Liam Cashin
Cashin Home and Property Services
53 Highland Farms Drive
Bedford N.h. 03110


Rpm Fuels
137 Route 101
Bedford N.h 03110


RE: Termination of service



I regret to inform you that service to your property at 137 Route 101 in Bedford is being terminated for the following reason;

I cannot plow the parking area with the cars parked on the west end of the lot. I have brought this to your attention numerous times and you have not complied with this request.
Communicating with your business has proven to be very difficult at best.

I feel it would be best for both of our business if we part ways. I do not owe you any services nor do you owe me any money. Im sorry that we have to end our business relationship this way, however I fell it is best for both business.


Regards
Reply With Quote
  #10  
Old 01-04-2013, 06:04 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

If you feel there was no other way. Only you know whats best for your business.

I have pita customer. I was called out 3 times after the storm to address different issues. I spent about 2 hours waiting for cars to be moved. So I would plow a space or 2 at a time, instead of hitting from the side and clearing them all at once. I would drop them too if I wouldnt be losing 20 grand.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
To drop or not to drop... That's the question Rodriguez11 Trials & Tribulations - The drama of running a business and of life. 10 09-04-2011 11:36 AM
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
When to drop a customer? tomcat172002 General Talk 23 05-27-2008 11:26 AM
Drag & Drop Schedule & Labels? jwingfield2k Gopher Software Support Archived Question & Answers - Read Only 1 04-29-2005 03:34 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
Today 09:51 PM
by ExtremeLawncareServices
21 468
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Today 09:32 PM
by ExtremeLawncareServices
154 11,074
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
Today 08:49 PM
by biglee
4 561
Cheapskate Landlord...
Mr. Mow
Today 06:33 AM
Today 08:44 PM
by biglee
6 112
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
Today 08:39 PM
by biglee
8 296
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
Today 08:34 PM
by biglee
10 1,640
Sunny Beach Tennis...
SGL1
Yesterday 11:24 PM
Today 07:13 PM
by SGL1
2 92
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
Today 06:15 PM
by Steve
3 222
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
Today 05:42 PM
by SGL1
7 1,185
how to fi d commercial...
mchampion319
Yesterday 09:50 PM
Today 04:41 PM
by Steve
1 96
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
Today 04:24 PM
by Steve
1 178
questions on order to...
jack2048
10-13-2014 11:15 AM
Today 03:27 PM
by Mr. Mow
15 606
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
Today 02:22 PM
by Steve
1 216
This sucks...
Matther777
09-18-2014 04:56 PM
Today 02:14 PM
by Steve
14 2,053
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
Today 02:11 PM
by Steve
7 351
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
Today 02:09 PM
by Steve
1 194
first year update
cmdlawncare
08-12-2014 05:41 PM
Today 02:07 PM
by Steve
3 1,169
Pda
stevef1201
10-18-2014 02:05 PM
Yesterday 11:27 PM
by SGL1
2 173
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 536
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 840
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,194
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 580
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-15-2014 06:43 PM
by NHray
1,190 339,852
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-15-2014 02:57 PM
by Steve
2 322
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 291
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,384
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,399
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,483
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 422
Help with seeder...
ExtremeLawncareServices
10-09-2014 07:39 AM
10-13-2014 08:09 PM
by ExtremeLawncareServices
5 585
The Market watch
WesleySnips
10-12-2014 08:47 PM
10-13-2014 05:40 PM
by SGL1
3 428
Help pricing a large...
Bradcook21
10-07-2014 06:49 AM
10-13-2014 02:00 PM
by Steve
7 775
leaf removal
Double J LLC
10-03-2014 04:24 PM
10-13-2014 06:46 AM
by Billy Goat
19 1,402
Acerage Rake
acrajchel
04-23-2014 07:23 PM
10-12-2014 10:53 PM
by SGL1
2 743
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
10-12-2014 06:20 PM
by kslawn
25 1,545
Credit card contract
SGL1
10-06-2014 05:31 PM
10-12-2014 03:40 PM
by SGL1
18 967
Truck craft dump bed...
ExtremeLawncareServices
10-04-2014 08:41 PM
10-10-2014 11:35 AM
by Steve
7 863
First Time River Rock...
berryjam
10-09-2014 06:09 PM
10-10-2014 11:08 AM
by Steve
2 522
West cost lawn prices
SGlawncare
10-09-2014 09:51 PM
10-10-2014 11:03 AM
by Steve
1 511
Question?what should I...
dalvan0
09-24-2014 11:10 PM
10-09-2014 05:58 PM
by kslawn
28 2,036
Mowing the hills
EyeCatchersNow
07-08-2014 12:22 PM
10-09-2014 04:19 PM
by Just for Cuts
25 2,895
snowplowing
jshak40
09-01-2014 07:20 AM
10-09-2014 02:21 PM
by Steve
25 3,543
Changing Scag Freedom Z...
maggiedavidson
10-06-2014 12:24 PM
10-08-2014 06:34 PM
by ExtremeLawncareServices
7 753
The most dangerous part...
Steve
10-06-2014 02:45 PM
10-07-2014 04:18 PM
by ExtremeLawncareServices
3 729
Good Mower
jack2048
10-04-2014 05:34 PM
10-07-2014 01:05 PM
by Steve
7 817
Mulching fad killing...
Tree geek
10-06-2014 08:37 PM
10-06-2014 08:37 PM
by Tree geek
0 636
Help a brother...
tbtigers03
09-28-2014 11:41 AM
10-06-2014 02:53 PM
by Steve
11 1,361
Update on LawnsAway and...
Ian Lovejoy
09-28-2014 10:24 AM
10-06-2014 01:30 PM
by Steve
4 1,227
A GREAT Story
stevef1201
10-02-2014 10:33 AM
10-06-2014 12:50 PM
by Steve
6 1,033
Kohler command carb...
ExtremeLawncareServices
09-21-2014 03:09 PM
10-03-2014 07:12 PM
by kslawn
27 2,138
» Popular Tags
2wd 4x4 aerocore apartment bid apartment lawn care estimate applying auger billy goat brushcutter bush charge christmas deliquentaccounts exmark ferris foreman georgia gopherhaul grass gravely hills holiday how much to charge how to how to bid john deere quik trac kawasaki labor cost landscape services lawn lawn care lawn care busines plan lawn care business book lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf removal lighting lighting brass outdoor lights managing a lawn care business marketing mowing mulch mulch estimate new buisness new business ordinance podcast property management company push versus ride savannah scag scripts seo shreaded snow plowing starting a business starting a lawn care business stihl sulky theft toro tractor auger walk behind walker wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:22 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:22 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy