Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Crazy People


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 11-08-2012, 05:43 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default Crazy People

I had a B&B Inn call me in the spring for mowing. When the lady called I told her I might make it out there today when I finished up. I ended up taking to long and called her back the following morning and she said she found someone.

Towards the end of summer I get a call from her again for mowing. I ask what happened to the last guy?
Ohh he stopped showing up.
Well theres 1 or 2 reason why either he wasnt being paid enough or wasnt being paid.
She says no thats not why hes probably in jail.
I say jail?
Yeah the guy before him was raided for selling drugs it happens.
Ok I'm thinking to myself what the hell kind of people is she hiring. I show up and say $90. She immediately shuts me down saying the last guy was $75 and thats all Ill pay.

I get a call today from her saying she needs a final mow. I say a mow or a leaf clean up?
She says a mow I raked the leaves up already. She then says dont you use a bagger?
I say no. I mulch and if theres to many leaves to mulch its a clean up.
She tells me again just a mowing.

So I show up and see the property filled with leaves. She actually raked the leaves out of the beds and left them all over the lawn. I just drove off.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 11-08-2012, 06:11 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Congrats man! You handled that well, and didn't forget to tell us the story!!!

Sounds like she's from my area, typical...

-

However, this post made me very angry just thinking of how MESSED UP people can be.

Before I started my company, I thought most people were pretty decent.. Now, they are all cheap selfish fcks who will do anything to take advantage of someone else for their gain.

It's hard growing up and realizing that people actually really suck. I hate people.

-

I wish I could legally make a video demonstrating how much b.s we guys put up with, because it's honestly a lot. Every phone call I receive, it's like no one can easily accept the price I've given - no, they have to make a big deal out of it!!!

When I tell a client my price and they say, "good, great, thanks!" ... I want to just hand them back their money and do the work for free and say, "I LOVE YOU". That's how rare it is.

Last edited by CHEESE2009; 11-08-2012 at 06:14 PM.
Reply With Quote
  #3  
Old 11-08-2012, 06:48 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default This Just In!!!

ME:
Unfortunately, I am unable to provide this service for free as in previous
years.

The cost for our Leaf Removal service is $114.97 (tax included) and had
started November 1st, and will be ending November 16th.

Please let me know if you are still interested.

-

CLIENT:
It surprised me that you charge me for the cleanup as last year you did provide this service for free by end of Oct. which was included in the usual monthly service in Oct. and we did paid you Oct. payment! You make us quite disappointed that you suddenly change the policy without further notice to us!

Anyway it will affect your credibility by doing things in this way.

-



So... A client is p'd off because I'm charging for a service? LOLOLOLOLOL... Oh no, there goes my credibility! AAHAHAHAHAHAHAHA!

Also, leaf removal has always been only available in November. October, we still cut grass. Crazy fcker....

Last edited by CHEESE2009; 11-08-2012 at 06:50 PM.
Reply With Quote
  #4  
Old 11-09-2012, 05:41 AM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

I just had a crazy one too! Here's the short version:

Around June she contacted me, said she just bought a townhouse and wanted it cut. I gave her the quote of $25, biweekly. Shes happy with it. She then says she wants to get her backyard flower beds re-done and wants it to look nice. She also wanted patches in her lawn filled in. She says she knows nothing about lawns/landscaping, so whatever I thought was best. I came up with a quote and gave it to her. She said it was too high, no thanks.

Come July, she calls and wants me to meet her. She pays me for June, then says she wants the front edged and wants me to take care of the weeds. I say fine, it's an extra $5. Shes happy with it.

August she calls, and wants me to meet her again. She wants the same thing done she told me about in June, with the patches reseeded and filled in. I gave her the same price I did in June, and she says no thanks.

September was quiet, I didn't hear from her.

October invoice goes out and I get an email from her. Keep in mind this was AFTER the big storm, Sandy. I was just about to mow her lawn in a few days when shes says shes wants to cancel service. I ask her why, and I get this.....Because it looks like you didn't pick up the leaves last time you mowed (UMMMM HELLO?! Did you NOT see the 80MPH winds? They tend to blow leaves off trees...). When you edged my yard, I can see dirt. And because I need someone more professional at what they do because you never suggested anything as far as lawn treatments or reseeding and filling in the patches.


By that time I was out to dinner with my wife, a few beers deap, and laughed reading the email. Needless to say, by no means am I heartbroken over this one because shes a whack job.

Last edited by LawnBoy0311; 11-09-2012 at 05:44 AM.
Reply With Quote
  #5  
Old 11-09-2012, 07:54 AM
patrick6411 patrick6411 is offline
Senior Member
 
Join Date: Jun 2012
Posts: 106
Rep Power: 3
patrick6411 is on a distinguished road
Default

Ok about 2 years ago I started cutting an elderly ladyís yard. It was in really bad shape when I started. We had to grind down 16 tree stumps fill in 4 holes that had standing water. We charged her a fair price. We have maintained her lawn ever since. We seed edge, keep the flower bed free of weeds. General lawn care.

I get a call last week from her stating that she no longer needs our service because she is upset about how driveway gets dirty between cuttings. I offer to blow it off once a week for her (Yes there is a charge) and remind her that it is fall. Her being a customer right at two years I donít want to lose her.

That wasnít good enough she didnít want to pay the extra charges for having her drive way bjíd. She got upset and hung up on me. So I sat there thinking about it and decided to drive by the house and look at the property, just in case the crew didnít do the job. Well the driveway looked good had a few little things on it so I got my blower out and blew it off real fast, thinking it might show good faith.

To make this short the lady called the police on me. OMFG I thought to myself!! I spoke to her and thought something was funny about her. Well last week her family admitted her into a home for alztimeters and started using me again. I mean I like having the property back but wow lol
Reply With Quote
  #6  
Old 11-09-2012, 09:18 AM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 4
Lopes Lawn Care is on a distinguished road
Wink

Love hearing about those wacky crazy customers. I have one that is really really picky and a strong chatty Kathy. About a month/2 ago she bumped her head and went into this crazy spiral of anger which lasted a good month. We get to her yard and after we are done she says she is not happy with the way my guy is trimming (weed eating). This was never a problem. I tell her I'm really sorry and I go through personally and redo the trimming. She then proceeds to have an hour long conversation with me about how i'm messing up her whole lawn ect ect. I tell her I can't figure out what i'm doing wrong, since the service has been the same for the past 2 years.

At this point she is really getting angered and i'm just maintaining my cool telling her that i'm not the guy that treats her lawn. I'm only here to mow and have nothing to do with the problems she is having. The last thing she says to me is that we are making her tomatoes not grow properly. At that time i made the realization that this lady has started to go nuts. We leave the lawn on good terms.

The following week she calls me to apologize and say that she hadn't been herself lately and had been getting in a lot of arguements with people since here "injury" (she bumped her freakin head for gods sakes). I say no problem I understand and we're still mowing her lawn and she's nice as pie now.

I'm still thinking about dropping her next season cause I'm getting the impression that this lady is just a liability waiting to happen. She's definitely not worth the $35 I charge her when I get stuck talking for an hour or having to help her move things out of her car every week. The story is alot more involved but I've already written to much.
Reply With Quote
  #7  
Old 11-09-2012, 09:26 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Cutting grass is the easiest part for all of us here, if only we didn't have to deal with "people".

It's kind of like when a client had his lawn dug up by the city. I offered to fill in the holes and sod over - he said no, too expensive and the city it's supposed to do it for him.

At the end of the season, the city showed up and did a slack job, so he decided that those holes were caused by me and he wants them fixed for free.

I mean, really? People are sick.

Look at what crap we put up with...
Reply With Quote
  #8  
Old 11-09-2012, 12:10 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 4
Lopes Lawn Care is on a distinguished road
Default

Wow, yeah cheese that's bogus. It's almost like we have to take pictures of everything we see on every ones property just so we can say it wasn't us.

It would be sooooo much easier if we never had to talk to anyone.
Reply With Quote
  #9  
Old 11-09-2012, 01:33 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,246
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I wish I could legally make a video demonstrating how much b.s we guys put up with, because it's honestly a lot. Every phone call I receive, it's like no one can easily accept the price I've given - no, they have to make a big deal out of it!!!
You should keep the video camera running at all times. Maybe you could figure out how to blur people's faces. Boy oh boy would that be something to watch.

You need to get one of those spy video camera glasses.

__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 11-10-2012, 10:02 PM
brian'slawncare brian'slawncare is offline
Senior Member
 
Join Date: Mar 2010
Location: Cincinnati Ohio
Posts: 387
Rep Power: 6
brian'slawncare is on a distinguished road
Default

Quote:
You should keep the video camera running at all times. Maybe you could figure out how to blur people's faces. Boy oh boy would that be something to watch.

You need to get one of those spy video camera glasses.
Cheese- I would pay enormous amounts of money to see a video of you arguing with one of your "crazies"
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
You all think I'm crazy, eh? CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 4 03-26-2012 10:40 AM
Gas Prices Are Crazy clandscaping44 Starting a lawn care business. 15 04-08-2011 10:36 PM
Crazy ivy jpak3030 General Talk 3 06-08-2010 05:35 AM
This crazy winter weather Steve General Business Discussions 0 01-04-2007 05:22 PM
Crazy video Steve General Talk 0 11-28-2006 10:14 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
New company in Michigan
SEM
04-24-2015 09:27 PM
Today 05:18 AM
by Sprinkler Buddy
3 64
Total yard rehab
SGL1
04-23-2015 03:59 PM
Yesterday 08:25 PM
by SGL1
7 145
mowing pic
joshlawncare
Yesterday 12:34 PM
Yesterday 08:09 PM
by avetslawncare
1 54
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
Yesterday 08:01 PM
by avetslawncare
7 166
what's the big deal...
Tony317
Yesterday 02:19 PM
Yesterday 02:19 PM
by Tony317
0 39
Lawn Care Service in...
Friscobob
04-24-2015 03:33 PM
Yesterday 05:35 AM
by Sprinkler Buddy
2 80
Newb Question - Multiple...
DependiLawn
04-24-2015 11:36 PM
04-24-2015 11:36 PM
by DependiLawn
0 44
maintandlawndispatch...
SGL1
04-21-2015 03:31 PM
04-24-2015 04:42 PM
by Steve
9 215
Thoughts on Undocumented...
element009
09-25-2011 11:08 AM
04-23-2015 09:32 PM
by Chilehead
56 15,509
Hello Everyone
DesignsByBnC
04-22-2015 04:07 PM
04-23-2015 02:19 PM
by DesignsByBnC
2 97
The upcoming rainy...
5StarLawnscaping
04-21-2015 01:22 PM
04-23-2015 12:54 PM
by Steve
7 194
color fliers?
holymoly
04-18-2015 02:32 PM
04-23-2015 12:50 PM
by Steve
12 363
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
04-22-2015 07:04 PM
by Just for Cuts
59 2,532
WARNING! Especially to...
SC93
04-19-2015 12:05 PM
04-22-2015 01:39 PM
by Steve
14 423
Could be great news for...
SC93
04-14-2015 11:06 PM
04-22-2015 01:28 PM
by Steve
15 511
quick pic
joshlawncare
04-14-2015 07:49 PM
04-21-2015 05:01 PM
by joshlawncare
4 337
Got Inspected today
swstout
08-09-2010 10:31 PM
04-21-2015 03:53 PM
by SGL1
10 3,994
Smoked my first belt!
SGL1
04-20-2015 08:46 PM
04-21-2015 03:28 PM
by SGL1
4 164
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
04-21-2015 12:47 PM
by Steve
25 1,015
lawn care business...
holymoly
04-18-2015 02:56 PM
04-21-2015 06:18 AM
by holymoly
3 258
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
04-21-2015 03:18 AM
by ExtremeLawncareServices
57 5,255
landscape insurance
clarkslawn
03-30-2015 10:14 PM
04-20-2015 10:02 PM
by SGL1
4 473
Poll & Discussion...
CHEESE2009
09-16-2011 06:16 PM
04-20-2015 08:20 PM
by avetslawncare
27 5,672
weed
avetslawncare
04-16-2015 07:56 PM
04-20-2015 01:08 PM
by Steve
4 267
Aerating / Dethaching...
Hard-Body lawn & garden
04-12-2015 07:53 PM
04-19-2015 08:49 PM
by Chilehead
17 602
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
04-19-2015 09:21 AM
by KJ90
8 1,015
bidding a cemetery....
NPM_LLC
03-28-2015 10:56 AM
04-19-2015 05:26 AM
by RSE
22 1,023
Hustler Raptor
SGL1
04-13-2015 09:27 PM
04-18-2015 07:53 AM
by SGL1
15 523
is craiglist good to...
JBENI
04-16-2015 11:11 AM
04-17-2015 10:25 PM
by Wolf4dk
11 422
Am I missing something...
googus
04-11-2015 06:33 PM
04-17-2015 08:01 PM
by avetslawncare
10 547
Hello
sonny54
04-16-2015 09:49 PM
04-17-2015 03:10 PM
by Steve
1 205
Unreal
Chilehead
04-09-2015 09:12 PM
04-17-2015 08:27 AM
by Chilehead
11 570
starting a lawn care...
JBENI
04-14-2015 09:03 AM
04-17-2015 08:03 AM
by JBENI
14 554
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
04-16-2015 07:52 PM
by avetslawncare
23 1,374
New 14 x 7 Enclosed...
whitepropertydetail
04-15-2015 06:46 PM
04-16-2015 03:40 PM
by Steve
1 259
older used dump trucks
SECTLANDSCAPING
09-22-2011 12:33 AM
04-16-2015 12:41 PM
by biglee
21 8,059
Tax Poll
Steve
04-15-2015 02:13 PM
04-15-2015 02:13 PM
by Steve
0 242
lawn care by Aj
aj10261984
04-14-2015 06:50 PM
04-15-2015 01:43 PM
by Steve
2 279
Contact last years...
googus
01-28-2015 08:13 AM
04-15-2015 12:54 PM
by SC93
7 1,275
trying to sign up for...
JBENI
04-14-2015 10:20 AM
04-14-2015 12:11 PM
by Steve
1 755
Charging customers for...
Hard-Body lawn & garden
04-14-2015 07:34 AM
04-14-2015 10:35 AM
by Steve
1 313
New member
Jdlandscaping,LLC
04-11-2015 03:24 PM
04-14-2015 05:45 AM
by Jdlandscaping,LLC
2 336
hello
oasis_greenscapes
04-01-2015 06:18 PM
04-13-2015 12:03 PM
by Steve
8 577
New Member
Greenturion
04-11-2015 02:00 PM
04-13-2015 11:59 AM
by Steve
1 298
Client with...
OldSalt
04-07-2015 09:47 PM
04-13-2015 11:57 AM
by Steve
8 526
Getting rid of "mulched...
Mr. Mow
04-12-2015 04:21 PM
04-13-2015 11:26 AM
by biglee
3 336
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
04-13-2015 11:11 AM
by biglee
7 449
Billing methods
jcurr33
03-26-2015 01:33 PM
04-13-2015 11:07 AM
by biglee
15 955
Landscape Fabric
CurbAppeal1
04-10-2015 03:58 PM
04-13-2015 08:02 AM
by Chilehead
4 379
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
04-12-2015 04:27 PM
by Mr. Mow
17 4,021
» Popular Tags
ad landscaping aerocore apartment bid apartment lawn care estimate applying auger billy goat brushcutter blowout bush commercial contract help curb appeal services deliquentaccounts demonstration design ditches door hangers employee problems estimate facebook foreman google growing a lawn care business how to hydraulic jobs john deere quik trac landscape services lawn lawn aeration lawn care lawn care busines plan lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing managing a lawn care business marketing marketing secrets mulch new mower patio install per hour service pricing pto scag v-ride search engine optimization secrets to landscaping seo shell shreaded snow plowing sq ft starting a lawn care business steep lawns theft toro toro grand stand tractor auger trailer mate pro up sell employee web design website website design wood wright stander rh www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:07 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:07 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy