Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Bought accounts this year.. think I'm getting screwed


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #31  
Old 03-06-2013, 10:52 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I have one page as a request a quote page, that has been golden for me.
It seems so often that new customers are impatient. If they call and don't get their call answered, they tend to move on to another company to call. With that in mind, how do you explain a quote page working so well? Do you think potential customers are more able to wait for a response when they fill one out or maybe they fill them out on off hours and don't expect to talk to someone at such times?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #32  
Old 03-17-2013, 08:24 AM
SNethercutt SNethercutt is offline
Senior Member
 
Join Date: Mar 2013
Posts: 202
Rep Power: 3
SNethercutt is on a distinguished road
Default

Well he took you to the cleaners. One thing I would do if I was you, always have a lawyer write up all of your contracts to protect you 100%. A lawyer can include things in the contract that me and you wouldn't understand but would bind the seller to certain obligations in this event. Next time you might want to pay it out over 6 months to ensure said customers remain with you and if they don't you renogotiate on price. And it says you will do everything to ensure customer satisfaction....that includes snow removal. Lol.

I now for a big time lawyer, I trade my services with her to read and ensure accountability of all of my contract applied to certain situations.
Reply With Quote
  #33  
Old 03-18-2013, 11:57 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I now for a big time lawyer, I trade my services with her to read and ensure accountability of all of my contract applied to certain situations.
Are there any specific circumstances where she helped you with something you didn't realize could be a potential problem?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #34  
Old 03-18-2013, 07:52 PM
SNethercutt SNethercutt is offline
Senior Member
 
Join Date: Mar 2013
Posts: 202
Rep Power: 3
SNethercutt is on a distinguished road
Default

One that comes to mind here recently is I had a contract I wrote out, it said that all complaints must be emailed to (insert email here) and that you couldn't drop us without filing a formal complaint.

Customers will give NMC 15 days to correct problem.

Problems must be document to terminate contract without penalties.

She pointed out to me that anybody can email me and say this or that and complain. Instead it stated that dropping for problems with services outlined in Scope of Work will be sent certified mail to me. We have 15 days to correct the problems and investigate the issue and come to agreement with customer.customer may terminate contract with nmc after two formal complaints have been filed.

Something along those lines.
Reply With Quote
  #35  
Old 03-18-2013, 07:58 PM
SNethercutt SNethercutt is offline
Senior Member
 
Join Date: Mar 2013
Posts: 202
Rep Power: 3
SNethercutt is on a distinguished road
Default

She helps me out, but mostly I reuse the same contract just change things where needed, depending on what's being done.
Reply With Quote
  #36  
Old 03-19-2013, 10:43 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

Well those seem to be very useful tips! I am glad you have her as a resource like that.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #37  
Old 03-21-2013, 08:59 AM
rockymtnnut rockymtnnut is offline
Member
 
Join Date: Mar 2013
Posts: 61
Rep Power: 3
rockymtnnut is on a distinguished road
Default

Quote:
Originally Posted by greenscaper123 View Post
This is my first year in business. In May, I paid $8k for 23 accounts that gross $3k a month for lawn cutting and $12k for spring/fall clean ups. He originally wanted $12k for everything so it seemed like a good deal at the time. Well, over the course of the next couple months 8 people quit. Now another person just quit cause I don't do snow plowing. He told me he would take care of the snow plowing the first year but he hasn't answered his phone for me or any of the customers the last 3 months. So I basically paid $8k for 14 accounts.

When we made this deal he ASSURED me nobody would quit. 9 quit so far. He ASSURED me that he would stay on with me the first year to answer phone calls and such. Never answers one. He ASSURED me that he would do the snow plowing the first year so that nobody would quit. Well now it appears he won't be doing that either so it looks like I'll probably lose even more. I've worked this entire year to pay off what I dished out and by the time next year comes around I'll probably only end up with 10 accounts. How badly am I getting screwed here and is there anything I can do about this?
now it's time for damage control take your time in your energy going to the 10 you still have talk to him make sure they're still happy and saturated your business with those 10 accounts your next door neighbors everybody on your street should have some type of proposals from you. unfortunately he has no integrity unfortunately there isn't much you can do about it. In this business is like a leaking boat you never stop bailing and doing damage control. make it a point to never do this again and never do this to someone else. there will be a time when you see him and what you do to him is up to you.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Bought a GPS! CHEESE2009 General Talk 20 12-02-2010 03:58 PM
Bought a Safe CHEESE2009 Show Off - Picture Post - Photo Gallery 7 11-29-2010 06:28 PM
I Really Screwed Up! aduttonater Trials & Tribulations - The drama of running a business and of life. 15 10-16-2010 07:26 PM
I royaly screwed up jasonw Starting a lawn care business. 24 06-23-2010 01:41 PM
Screwed up my trial RjCjR Gopher Software Support Archived Question & Answers - Read Only 1 05-15-2004 05:13 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Irrigation
pboy8634
02-21-2010 12:46 PM
Yesterday 10:05 PM
by biglee
25 8,359
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
Yesterday 09:58 PM
by biglee
37 8,998
More Rain or Less?
Steve
05-20-2015 12:06 PM
Yesterday 01:48 PM
by Matther777
7 127
What's your next...
Steve
05-15-2015 11:54 AM
05-21-2015 11:23 PM
by biglee
13 306
Peace garden ideas
SGL1
05-13-2015 03:15 PM
05-21-2015 07:51 PM
by avetslawncare
16 444
Equipment dealers
mattthelawnguy
05-21-2015 04:33 PM
05-21-2015 04:33 PM
by mattthelawnguy
0 38
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
05-21-2015 03:07 PM
by Just for Cuts
0 55
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
05-21-2015 02:58 PM
by Just for Cuts
4 133
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,704
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 758
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 388,900
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 82
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 174
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 1,943
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 190
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 123
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 244
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 637
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,446
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 271
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 481
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 610
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 478
What a JERK!
Chilehead
05-06-2015 08:13 AM
05-12-2015 01:14 PM
by Steve
9 551
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,028
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 996
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,021
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 391
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 405
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 324
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 443
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 322
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 3,880
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 1,002
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 278
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 319
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,069
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 352
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 387
mowfinder
scaypa
04-27-2015 05:44 PM
05-04-2015 01:14 PM
by Steve
1 420
Latest video, Facebook...
Sprinkler Buddy
05-01-2015 06:54 AM
05-04-2015 01:09 PM
by Steve
3 384
weed
avetslawncare
04-16-2015 07:56 PM
05-01-2015 11:38 AM
by Steve
8 799
so i need somehelp with...
dalvan0
04-28-2015 07:43 PM
04-30-2015 10:55 PM
by avetslawncare
3 690
Anyone have a Lawn Care...
nishirandall
04-28-2015 08:45 PM
04-30-2015 12:00 AM
by Steve
1 458
mowing pic
joshlawncare
04-25-2015 12:34 PM
04-29-2015 10:55 PM
by Steve
5 562
Help with a truck
bdodson89
04-27-2015 08:15 PM
04-29-2015 10:47 PM
by Steve
4 457
Ford F250 Wheel loaders...
jrs.landscaping
04-28-2015 05:34 AM
04-29-2015 07:47 AM
by jrs.landscaping
2 420
Correct me if I'm wrong...
SGL1
04-26-2015 02:41 PM
04-28-2015 06:57 AM
by SGL1
12 579
equipment marketplace?
jrs.landscaping
04-27-2015 04:49 PM
04-27-2015 06:09 PM
by jrs.landscaping
2 394
Buying contracts /...
greenscaper123
04-26-2015 04:46 PM
04-27-2015 05:59 PM
by Steve
2 464
» Popular Tags
ad landscaping aerocore apartment complex auger bark billy goat brushcutter blades blowout bob villa collections commercial contract help curb appeal services demonstration design edging employee problems equipment dealer equipment rental facebook ferris flyers foreman grass growing a lawn care business hardscapes hills hiring husqvarna hydraulic john deere quik trac landscape landscape services lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch ordinance past due patio install per hour charge pricing profit on employee pto push versus ride running a business scag v-ride scripts secrets to landscaping seo shell small engine repair square foot steep lawns sulky swzt toro grand stand trailer tree trimmer rack truck new used landscape up sell employee web design website won't return www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:12 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:12 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy