Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Self Entitled Clients


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 10-30-2012, 12:47 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default Self Entitled Clients

You ever deal with someone who wants something from you, that you can't give - only for them to act as if they are owed something from you?

For example, I have a client who I was unable to mow for most the the season. The lawn died out too soon, and without water there was no saving it.

Anyway, I understand that it sucks to pay in full for something and suddenly not actually needing it. However, a contract is a contract

The client feels that I owe him/her something when I legally don't.

-

The worst part of it is, the client is riding my arse constantly about doing a freebie for him/her. "WHEN ARE YOU COMING?" etc...

I agreed to do a small job, to retain the client for next year, but I thought I'd just share a story because I've been lacking with sharing things that p*ss me off lately. LOL.

-

I hate how clients just assume that they are entitled to everything. The first thing I learned years ago starting my company, is that clients don't see 'generosity' from us at all, no matter how much we do for them.


Have a nice night forum. I am dehydrated and too lazy to go to the kitchen.. life is so hard... lol
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 10-30-2012, 11:07 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,752
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
What kinds of things does the client want you to do for free?

Also are there things you can do throughout the season, even if it is stopping by to pick up some fallen twigs or branches in the winter in order to make them feel they are getting full year lawn care maintenance? Or is there another way you would rather see this all go?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 10-30-2012, 10:03 PM
patrick6411 patrick6411 is offline
Senior Member
 
Join Date: Jun 2012
Posts: 106
Rep Power: 2
patrick6411 is on a distinguished road
Default

How about blowing their roof and driveway off maybe once a month? Think that may help?
Reply With Quote
  #4  
Old 10-31-2012, 09:28 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

The way I see it, the client gets what he/she pays for only, or else the client becomes a 'problem'.

To do something different just because his/her grass hadn't grown, sure I like that idea - it's the moral thing to do.

I had given this client free leaf removal at the end of the season because, yes, I couldn't rip her off like that even if I could have legally.

-

Unfortunately in practice, it just interferes with everything else that's supposed to be getting done. Now that this client has free leaf removal, I have to somehow manage my leaf removal route to include her, and will probably bump her above clients who had actually paid. With winter coming soon, this could end up bad for me.

Problem free paying clients can miss out on the service they paid for, or, this client can receive nothing again.

-

I also feel that I need to make it clear to clients that services aren't interchangeable throughout the season, and we are not selling a time slot in general, we are selling a time slot for a particular service only.

If your grass doesn't grow, you don't automatically get some other service to replace it - it doesn't/shouldn't work like that.

Why?

I'm not entirely sure, but it annoys me - maybe I get a little discouraged having to go out of my way for one client, to offer another service when I could have had a shorter work week.

Things like this just seem to be a big deal in practice, when you're actually out doing the work - you feel cheated.

I would rather do what I'm supposed to do at the time I'm offering it! .. anything else is interference...

-

EXAMPLE:

Let's say you charged a client to use your totally awesome roller-coaster, but because it was raining so much, you shut down for awhile.

The client now expects you to open your amusement park during the winter, so that they feel that they've gotten their monies worth from 4 months ago!

It's bad timing, you have other things to prepare for, like making sure the ski lifts are functioning properly, because now you have a luxurious ski resort to manage.

Last edited by CHEESE2009; 10-31-2012 at 09:31 AM.
Reply With Quote
  #5  
Old 10-31-2012, 11:05 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,752
Rep Power: 10
Steve has disabled reputation
Default

Scott,

Would it be easier for you and your clients if your contract simply covered property maintenance for the year and not just mowing? That way there was no battle over what service was included or what one wasnt.

You could stop over even if the grass growth slowed and you could see what else needed to be done to make the property look good. Branches on the ground, some leaves that need raking etc.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 11-03-2012, 12:20 PM
Com Remodel Com Remodel is offline
Junior Member
 
Join Date: May 2010
Posts: 2
Rep Power: 4
Com Remodel is on a distinguished road
Default

I don't think he's looking for a way to justify changing the scope of work because of a situation like this where a contract was signed for lawn mowing and the lawn died. There is nothing to stop him from offering some other service in exchange but he doesn't want to feel obligated to do so and doesn't like that the customer feels they are owed something. So a contract for "property maintenance" is going to have the opposite effect of what he wants to accomplish. "Maintenance" is so broad a term that a customer could expect you to do just about anything.

Think of it like this: many guys enter into winter snow removal contracts for a certain dollar amount each month or a lump sum. If it doesn't snow or the amount of snow is less than what the customer thinks they paid for the contractor isn't going to do something else for the customer. Likewise if it snows every other day the contractor can't ask the customer for more money. A contract is a contract.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
2 more clients Grass Doctor Lawn Maintenance / Lawn Renovation 3 08-21-2012 12:49 AM
Too many clients CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 20 01-02-2012 01:26 PM
Oh clients... CHEESE2009 General Talk 5 12-01-2011 10:32 AM
2 new clients, possible 3rd. JeffK26 General Talk 14 10-25-2011 11:25 PM
Avoiding Clients CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 15 09-17-2011 06:30 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
this mower is driving me...
boog
04-17-2014 12:07 PM
Today 09:08 AM
by boog
5 133
quickbooks users
CDLAWNCARE
Today 09:03 AM
Today 09:03 AM
by CDLAWNCARE
0 1
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
Today 05:32 AM
by stevef1201
15 408
danny 2
danny2
Yesterday 10:19 PM
Today 05:13 AM
by Sprinkler Buddy
2 57
I Got Taken...,
Dan Tanner
Yesterday 06:26 AM
Yesterday 08:15 PM
by Dan Tanner
3 114
new to this forum!
mower13126
04-18-2014 07:37 PM
Yesterday 05:34 PM
by Sprinkler Buddy
3 95
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
Yesterday 03:15 PM
by stevef1201
9 266
employee pay
4 seasons maintenance
04-10-2011 09:34 PM
Yesterday 12:19 PM
by kslawn
19 6,770
REO calling
Dan Tanner
04-16-2014 05:03 PM
Yesterday 11:17 AM
by kslawn
11 258
Customers droping like...
goodtimez
04-18-2014 09:53 AM
Yesterday 08:09 AM
by CDLAWNCARE
7 162
Back for this year
xandrew245x
02-21-2014 04:30 PM
Yesterday 07:59 AM
by xandrew245x
14 867
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
Yesterday 07:49 AM
by CDLAWNCARE
4 141
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
Yesterday 04:22 AM
by Tekeda1
17 386
2.5 acre mowing
xandrew245x
04-18-2014 06:55 AM
04-18-2014 08:57 PM
by xandrew245x
6 120
Best Bulk Mulch delivery...
Steven Virgadamo
04-18-2014 09:52 AM
04-18-2014 05:34 PM
by Steve
2 68
Steve Virgadamo,...
Steven Virgadamo
04-18-2014 09:49 AM
04-18-2014 05:08 PM
by Steve
2 60
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
04-18-2014 04:51 PM
by Steve
3 100
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
04-18-2014 04:47 PM
by Steve
5 194
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
04-18-2014 04:41 PM
by Steve
31 1,077
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
04-18-2014 04:39 PM
by Steve
9 217
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
04-18-2014 04:04 PM
by stevef1201
10 215
leaf removal
tlf59263
04-15-2014 10:00 PM
04-18-2014 03:59 PM
by stevef1201
6 181
Pay per click advertising
roostertail
02-12-2014 07:26 PM
04-17-2014 07:11 PM
by yardrate
10 610
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 729
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 110
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 279
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 98
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 623
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 237
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 177
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 314
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 213
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 109
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 285,728
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 456
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-14-2014 10:51 AM
by Steve
8 365
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 456
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 180
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 433
Hello all
Griff20114
04-12-2014 05:08 PM
04-14-2014 09:46 AM
by Steve
1 122
Step by Step Spring Lawn...
WarriorLawnscaping
04-10-2014 07:01 AM
04-14-2014 09:43 AM
by Steve
5 258
Jeff Cowden
jcowden
04-11-2014 07:27 PM
04-14-2014 09:39 AM
by Steve
1 114
Exmark Commercial 30...
Dan Tanner
04-11-2014 05:35 AM
04-14-2014 09:37 AM
by Steve
4 201
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-14-2014 08:04 AM
by acrajchel
21 1,604
Small guy time to get a...
googus
04-08-2014 08:16 AM
04-13-2014 07:18 PM
by A. Kulak Landscaping
9 336
Weekly vs. Bi-weekly
CDLAWNCARE
04-12-2014 01:48 PM
04-13-2014 06:03 PM
by kslawn
9 347
Weed ID help
TwinBrosLC
04-12-2014 10:39 AM
04-13-2014 07:40 AM
by stevef1201
4 172
Lexington, KY
acrajchel
04-07-2014 01:06 PM
04-11-2014 09:49 PM
by acrajchel
1 145
Food Plot Management
BlackRain75
04-11-2014 10:20 AM
04-11-2014 03:51 PM
by Steve
4 144
Estimating a job
acrajchel
04-08-2014 11:07 AM
04-11-2014 03:32 PM
by Steve
6 320
» Popular Tags
2wd 4x4 article marketing blower butterfly gardens care charge christmas christmas light service client credit card customers echo exmark fall ferris financing flower bed four wheel drive franchise gopherhaul gravely gravely 34" zero turn health holiday holiday decorating how much to charge installation invoice kansas city kawasaki labor cost late lawn care lawn care business podcast lawn care business show lawn clarksville lawn service clarksville tn lesco lighting brass outdoor lights llp marketing mow mowing mulch new and restored landscapes new buisness new business office management oil podcast promotion redmax savannah scag schedule selling seo snow sole proprietorship starting a business stihl subcontractor theft of services tree care unreasonable walk behind walker winter money making ideas zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:18 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:18 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy