Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Self Entitled Clients


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 10-30-2012, 12:47 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default Self Entitled Clients

You ever deal with someone who wants something from you, that you can't give - only for them to act as if they are owed something from you?

For example, I have a client who I was unable to mow for most the the season. The lawn died out too soon, and without water there was no saving it.

Anyway, I understand that it sucks to pay in full for something and suddenly not actually needing it. However, a contract is a contract

The client feels that I owe him/her something when I legally don't.

-

The worst part of it is, the client is riding my arse constantly about doing a freebie for him/her. "WHEN ARE YOU COMING?" etc...

I agreed to do a small job, to retain the client for next year, but I thought I'd just share a story because I've been lacking with sharing things that p*ss me off lately. LOL.

-

I hate how clients just assume that they are entitled to everything. The first thing I learned years ago starting my company, is that clients don't see 'generosity' from us at all, no matter how much we do for them.


Have a nice night forum. I am dehydrated and too lazy to go to the kitchen.. life is so hard... lol
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 10-30-2012, 11:07 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,422
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
What kinds of things does the client want you to do for free?

Also are there things you can do throughout the season, even if it is stopping by to pick up some fallen twigs or branches in the winter in order to make them feel they are getting full year lawn care maintenance? Or is there another way you would rather see this all go?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 10-30-2012, 10:03 PM
patrick6411 patrick6411 is offline
Senior Member
 
Join Date: Jun 2012
Posts: 106
Rep Power: 3
patrick6411 is on a distinguished road
Default

How about blowing their roof and driveway off maybe once a month? Think that may help?
Reply With Quote
  #4  
Old 10-31-2012, 09:28 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

The way I see it, the client gets what he/she pays for only, or else the client becomes a 'problem'.

To do something different just because his/her grass hadn't grown, sure I like that idea - it's the moral thing to do.

I had given this client free leaf removal at the end of the season because, yes, I couldn't rip her off like that even if I could have legally.

-

Unfortunately in practice, it just interferes with everything else that's supposed to be getting done. Now that this client has free leaf removal, I have to somehow manage my leaf removal route to include her, and will probably bump her above clients who had actually paid. With winter coming soon, this could end up bad for me.

Problem free paying clients can miss out on the service they paid for, or, this client can receive nothing again.

-

I also feel that I need to make it clear to clients that services aren't interchangeable throughout the season, and we are not selling a time slot in general, we are selling a time slot for a particular service only.

If your grass doesn't grow, you don't automatically get some other service to replace it - it doesn't/shouldn't work like that.

Why?

I'm not entirely sure, but it annoys me - maybe I get a little discouraged having to go out of my way for one client, to offer another service when I could have had a shorter work week.

Things like this just seem to be a big deal in practice, when you're actually out doing the work - you feel cheated.

I would rather do what I'm supposed to do at the time I'm offering it! .. anything else is interference...

-

EXAMPLE:

Let's say you charged a client to use your totally awesome roller-coaster, but because it was raining so much, you shut down for awhile.

The client now expects you to open your amusement park during the winter, so that they feel that they've gotten their monies worth from 4 months ago!

It's bad timing, you have other things to prepare for, like making sure the ski lifts are functioning properly, because now you have a luxurious ski resort to manage.

Last edited by CHEESE2009; 10-31-2012 at 09:31 AM.
Reply With Quote
  #5  
Old 10-31-2012, 10:03 AM
WorkForMySelf WorkForMySelf is offline
new member
 
Join Date: Jan 2012
Posts: 210
Rep Power: 0
WorkForMySelf is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
The way I see it, the client gets what he/she pays for only, or else the client becomes a 'problem'.

To do something different just because his/her grass hadn't grown, sure I like that idea - it's the moral thing to do.

I had given this client free leaf removal at the end of the season because, yes, I couldn't rip her off like that even if I could have legally.

-

Unfortunately in practice, it just interferes with everything else that's supposed to be getting done. Now that this client has free leaf removal, I have to somehow manage my leaf removal route to include her, and will probably bump her above clients who had actually paid. With winter coming soon, this could end up bad for me.

Problem free paying clients can miss out on the service they paid for, or, this client can receive nothing again.

-

I also feel that I need to make it clear to clients that services aren't interchangeable throughout the season, and we are not selling a time slot in general, we are selling a time slot for a particular service only.

If your grass doesn't grow, you don't automatically get some other service to replace it - it doesn't/shouldn't work like that.

Why?

I'm not entirely sure, but it annoys me - maybe I get a little discouraged having to go out of my way for one client, to offer another service when I could have had a shorter work week.

Things like this just seem to be a big deal in practice, when you're actually out doing the work - you feel cheated.

I would rather do what I'm supposed to do at the time I'm offering it! .. anything else is interference...

-

EXAMPLE:

Let's say you charged a client to use your totally awesome roller-coaster, but because it was raining so much, you shut down for awhile.

The client now expects you to open your amusement park during the winter, so that they feel that they've gotten their monies worth from 4 months ago!

It's bad timing, you have other things to prepare for, like making sure the ski lifts are functioning properly, because now you have a luxurious ski resort to manage.

Just tell them how you feel and they will definitely back off... (did i mention to wave a gun while talking?)
Reply With Quote
  #6  
Old 10-31-2012, 11:05 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,422
Rep Power: 10
Steve has disabled reputation
Default

Scott,

Would it be easier for you and your clients if your contract simply covered property maintenance for the year and not just mowing? That way there was no battle over what service was included or what one wasnt.

You could stop over even if the grass growth slowed and you could see what else needed to be done to make the property look good. Branches on the ground, some leaves that need raking etc.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 11-03-2012, 12:20 PM
Com Remodel Com Remodel is offline
Junior Member
 
Join Date: May 2010
Posts: 2
Rep Power: 5
Com Remodel is on a distinguished road
Default

I don't think he's looking for a way to justify changing the scope of work because of a situation like this where a contract was signed for lawn mowing and the lawn died. There is nothing to stop him from offering some other service in exchange but he doesn't want to feel obligated to do so and doesn't like that the customer feels they are owed something. So a contract for "property maintenance" is going to have the opposite effect of what he wants to accomplish. "Maintenance" is so broad a term that a customer could expect you to do just about anything.

Think of it like this: many guys enter into winter snow removal contracts for a certain dollar amount each month or a lump sum. If it doesn't snow or the amount of snow is less than what the customer thinks they paid for the contractor isn't going to do something else for the customer. Likewise if it snows every other day the contractor can't ask the customer for more money. A contract is a contract.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
2 more clients Grass Doctor Lawn Maintenance / Lawn Renovation 3 08-21-2012 12:49 AM
Too many clients CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 20 01-02-2012 01:26 PM
Oh clients... CHEESE2009 General Talk 5 12-01-2011 10:32 AM
2 new clients, possible 3rd. JeffK26 General Talk 14 10-25-2011 11:25 PM
Avoiding Clients CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 15 09-17-2011 06:30 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
Yesterday 08:54 PM
by ExtremeLawncareServices
3 159
Look out Bob Villa -...
Mr Dave
Yesterday 10:06 AM
Yesterday 08:19 PM
by Matther777
2 109
Real Estate??
tbtigers03
Yesterday 06:43 PM
Yesterday 08:17 PM
by Sprinkler Buddy
3 77
Question?what should I...
dalvan0
09-24-2014 11:10 PM
Yesterday 08:01 PM
by ExtremeLawncareServices
16 744
Kohler command carb...
ExtremeLawncareServices
09-21-2014 03:09 PM
Yesterday 07:37 PM
by ExtremeLawncareServices
25 1,092
Help a brother...
tbtigers03
09-28-2014 11:41 AM
Yesterday 06:13 PM
by tbtigers03
6 315
Hello from Kentucky
TRV
Yesterday 05:42 PM
Yesterday 05:54 PM
by Sprinkler Buddy
1 57
Sprinkler head guards...
Sprinkler Buddy
09-27-2014 04:55 AM
Yesterday 05:51 PM
by Sprinkler Buddy
4 368
Give Me Your Problems
ellakit
Yesterday 04:10 PM
Yesterday 04:10 PM
by ellakit
0 17
Say Hello !!!
Steve
03-19-2007 11:18 AM
Yesterday 03:53 PM
by ellakit
1,188 336,213
Whe does Mowing season...
jack2048
Yesterday 07:05 AM
Yesterday 02:38 PM
by Steve
3 134
Falling into business
stellarmowing
09-28-2014 04:35 PM
Yesterday 02:17 PM
by Steve
4 289
hey
sizemorelawncare
09-28-2014 08:12 PM
09-29-2014 03:10 PM
by Steve
2 223
Update on LawnsAway and...
Ian Lovejoy
09-28-2014 10:24 AM
09-29-2014 03:09 PM
by Steve
2 280
Need to figure out how...
tjslawnde
09-28-2014 10:31 AM
09-29-2014 03:05 PM
by Steve
4 292
Aerocore Deck?
wdrdoctor
09-26-2014 06:21 PM
09-29-2014 02:36 PM
by Steve
3 421
Hello from CNY
arazucontracting
09-22-2014 06:07 PM
09-29-2014 02:33 PM
by Steve
3 677
How to price lawn mowing.
jack2048
09-24-2014 04:18 PM
09-29-2014 02:27 PM
by Steve
4 528
Pricing ????
6295danny
01-14-2013 07:54 PM
09-29-2014 02:22 PM
by Steve
35 6,547
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
09-27-2014 04:11 PM
by SGL1
30 7,049
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
09-26-2014 04:16 PM
by stevef1201
5 1,069
Looking for feed back on...
ExtremeLawncareServices
09-17-2014 08:38 AM
09-25-2014 09:18 AM
by ExtremeLawncareServices
10 1,096
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
09-25-2014 08:01 AM
by ExtremeLawncareServices
124 9,280
Trying something new,...
ExtremeLawncareServices
09-21-2014 09:07 PM
09-23-2014 11:13 AM
by Steve
4 774
This sucks...
Matther777
09-18-2014 04:56 PM
09-22-2014 08:02 PM
by ExtremeLawncareServices
11 1,156
Not sure, but anyone do...
SnowRemoval2k14
09-22-2014 12:10 AM
09-22-2014 04:49 PM
by Steve
1 716
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
09-22-2014 04:45 PM
by Steve
9 1,046
Mulching beds
Bradcook21
09-21-2014 07:43 AM
09-22-2014 04:43 PM
by Steve
3 784
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
09-22-2014 04:35 PM
by Steve
12 1,419
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
09-21-2014 09:23 PM
by ExtremeLawncareServices
3 1,436
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-19-2014 03:29 PM
by acrajchel
6 1,655
snowplowing
jshak40
09-01-2014 07:20 AM
09-19-2014 11:49 AM
by Steve
23 2,087
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
09-18-2014 06:32 PM
by Northwoods Outdoors
58 7,490
Hello from upstate NY!
A&MLawn&Snow
09-18-2014 11:19 AM
09-18-2014 04:10 PM
by Sprinkler Buddy
2 890
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
09-18-2014 01:16 PM
by Steve
9 1,074
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-17-2014 09:57 PM
by curts lawn care
4 1,503
new to the forum
SGlawncare
09-16-2014 11:20 PM
09-17-2014 08:29 PM
by curts lawn care
3 901
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
09-17-2014 12:34 PM
by Steve
11 1,261
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
09-17-2014 10:48 AM
by stevef1201
6 1,017
Poll - net income
Dan5082
11-15-2010 08:08 PM
09-16-2014 04:44 PM
by jrs.landscaping
12 3,769
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
09-16-2014 01:25 PM
by jrs.landscaping
24 5,509
Compare this summer to...
Steve
09-03-2014 12:52 PM
09-16-2014 11:20 AM
by Hanks Lawn Care Services
15 1,690
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 1,410
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 914
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 1,037
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 961
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 1,760
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 1,489
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
09-15-2014 02:12 PM
by Steve
5 1,557
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
09-15-2014 02:07 PM
by Steve
1 905
» Popular Tags
4wd bob villa charge christmas christmas lighting collections commercial demonstration ditches employee problems estimate exmark ferris first truck fundraiser georgia gopherhaul gravely hardscapes holiday how much to charge how to how to bid hydraulic introduction kawasaki labor cost landscape services lawn lawn care lawn care busines plan lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn care website seo leaf removal lesco lighting marketing mowing mulch estimate new buisness new mower past due patio install podcast property management company reo rotating running a business scag scag v-ride seo sprayer starting a business start up lawn care business steep lawns steve stihl tips top dresser toro trailer mate pro truck new used landscape walker won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:41 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:41 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy