Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Self Entitled Clients


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 10-30-2012, 12:47 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default Self Entitled Clients

You ever deal with someone who wants something from you, that you can't give - only for them to act as if they are owed something from you?

For example, I have a client who I was unable to mow for most the the season. The lawn died out too soon, and without water there was no saving it.

Anyway, I understand that it sucks to pay in full for something and suddenly not actually needing it. However, a contract is a contract

The client feels that I owe him/her something when I legally don't.

-

The worst part of it is, the client is riding my arse constantly about doing a freebie for him/her. "WHEN ARE YOU COMING?" etc...

I agreed to do a small job, to retain the client for next year, but I thought I'd just share a story because I've been lacking with sharing things that p*ss me off lately. LOL.

-

I hate how clients just assume that they are entitled to everything. The first thing I learned years ago starting my company, is that clients don't see 'generosity' from us at all, no matter how much we do for them.


Have a nice night forum. I am dehydrated and too lazy to go to the kitchen.. life is so hard... lol
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 10-30-2012, 11:07 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,970
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
What kinds of things does the client want you to do for free?

Also are there things you can do throughout the season, even if it is stopping by to pick up some fallen twigs or branches in the winter in order to make them feel they are getting full year lawn care maintenance? Or is there another way you would rather see this all go?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 10-30-2012, 10:03 PM
patrick6411 patrick6411 is offline
Senior Member
 
Join Date: Jun 2012
Posts: 106
Rep Power: 5
patrick6411 is on a distinguished road
Default

How about blowing their roof and driveway off maybe once a month? Think that may help?
Reply With Quote
  #4  
Old 10-31-2012, 09:28 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

The way I see it, the client gets what he/she pays for only, or else the client becomes a 'problem'.

To do something different just because his/her grass hadn't grown, sure I like that idea - it's the moral thing to do.

I had given this client free leaf removal at the end of the season because, yes, I couldn't rip her off like that even if I could have legally.

-

Unfortunately in practice, it just interferes with everything else that's supposed to be getting done. Now that this client has free leaf removal, I have to somehow manage my leaf removal route to include her, and will probably bump her above clients who had actually paid. With winter coming soon, this could end up bad for me.

Problem free paying clients can miss out on the service they paid for, or, this client can receive nothing again.

-

I also feel that I need to make it clear to clients that services aren't interchangeable throughout the season, and we are not selling a time slot in general, we are selling a time slot for a particular service only.

If your grass doesn't grow, you don't automatically get some other service to replace it - it doesn't/shouldn't work like that.

Why?

I'm not entirely sure, but it annoys me - maybe I get a little discouraged having to go out of my way for one client, to offer another service when I could have had a shorter work week.

Things like this just seem to be a big deal in practice, when you're actually out doing the work - you feel cheated.

I would rather do what I'm supposed to do at the time I'm offering it! .. anything else is interference...

-

EXAMPLE:

Let's say you charged a client to use your totally awesome roller-coaster, but because it was raining so much, you shut down for awhile.

The client now expects you to open your amusement park during the winter, so that they feel that they've gotten their monies worth from 4 months ago!

It's bad timing, you have other things to prepare for, like making sure the ski lifts are functioning properly, because now you have a luxurious ski resort to manage.

Last edited by CHEESE2009; 10-31-2012 at 09:31 AM.
Reply With Quote
  #5  
Old 10-31-2012, 10:03 AM
WorkForMySelf WorkForMySelf is offline
new member
 
Join Date: Jan 2012
Posts: 210
Rep Power: 0
WorkForMySelf is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
The way I see it, the client gets what he/she pays for only, or else the client becomes a 'problem'.

To do something different just because his/her grass hadn't grown, sure I like that idea - it's the moral thing to do.

I had given this client free leaf removal at the end of the season because, yes, I couldn't rip her off like that even if I could have legally.

-

Unfortunately in practice, it just interferes with everything else that's supposed to be getting done. Now that this client has free leaf removal, I have to somehow manage my leaf removal route to include her, and will probably bump her above clients who had actually paid. With winter coming soon, this could end up bad for me.

Problem free paying clients can miss out on the service they paid for, or, this client can receive nothing again.

-

I also feel that I need to make it clear to clients that services aren't interchangeable throughout the season, and we are not selling a time slot in general, we are selling a time slot for a particular service only.

If your grass doesn't grow, you don't automatically get some other service to replace it - it doesn't/shouldn't work like that.

Why?

I'm not entirely sure, but it annoys me - maybe I get a little discouraged having to go out of my way for one client, to offer another service when I could have had a shorter work week.

Things like this just seem to be a big deal in practice, when you're actually out doing the work - you feel cheated.

I would rather do what I'm supposed to do at the time I'm offering it! .. anything else is interference...

-

EXAMPLE:

Let's say you charged a client to use your totally awesome roller-coaster, but because it was raining so much, you shut down for awhile.

The client now expects you to open your amusement park during the winter, so that they feel that they've gotten their monies worth from 4 months ago!

It's bad timing, you have other things to prepare for, like making sure the ski lifts are functioning properly, because now you have a luxurious ski resort to manage.

Just tell them how you feel and they will definitely back off... (did i mention to wave a gun while talking?)
Reply With Quote
  #6  
Old 10-31-2012, 11:05 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,970
Rep Power: 10
Steve has disabled reputation
Default

Scott,

Would it be easier for you and your clients if your contract simply covered property maintenance for the year and not just mowing? That way there was no battle over what service was included or what one wasnt.

You could stop over even if the grass growth slowed and you could see what else needed to be done to make the property look good. Branches on the ground, some leaves that need raking etc.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 11-03-2012, 12:20 PM
Com Remodel Com Remodel is offline
Junior Member
 
Join Date: May 2010
Posts: 2
Rep Power: 7
Com Remodel is on a distinguished road
Default

I don't think he's looking for a way to justify changing the scope of work because of a situation like this where a contract was signed for lawn mowing and the lawn died. There is nothing to stop him from offering some other service in exchange but he doesn't want to feel obligated to do so and doesn't like that the customer feels they are owed something. So a contract for "property maintenance" is going to have the opposite effect of what he wants to accomplish. "Maintenance" is so broad a term that a customer could expect you to do just about anything.

Think of it like this: many guys enter into winter snow removal contracts for a certain dollar amount each month or a lump sum. If it doesn't snow or the amount of snow is less than what the customer thinks they paid for the contractor isn't going to do something else for the customer. Likewise if it snows every other day the contractor can't ask the customer for more money. A contract is a contract.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Avoiding Clients CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 24 04-07-2015 06:05 PM
2 more clients Grass Doctor Lawn Maintenance / Lawn Renovation 3 08-21-2012 12:49 AM
Too many clients CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 20 01-02-2012 01:26 PM
Oh clients... CHEESE2009 General Talk 5 12-01-2011 10:32 AM
2 new clients, possible 3rd. JeffK26 General Talk 14 10-25-2011 11:25 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hello Everyone
JohnsLawnCare
06-22-2016 11:14 AM
Today 09:38 AM
by SC93
9 139
Newbie
Jhoell
Today 03:28 AM
Today 03:28 AM
by Jhoell
0 16
Business Overload
Chilehead
05-06-2016 09:27 PM
Today 01:27 AM
by SC93
14 672
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
Yesterday 07:26 PM
by acrajchel
9 10,057
Exmark Turf Tracer
acrajchel
02-01-2014 11:34 AM
Yesterday 07:23 PM
by acrajchel
5 2,096
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
Yesterday 06:59 PM
by acrajchel
7 3,000
3 Applications or 5...
stansg1fresh
02-18-2013 12:02 PM
Yesterday 06:48 PM
by acrajchel
2 1,360
Checmial Applications
acrajchel
Yesterday 06:44 PM
Yesterday 06:44 PM
by acrajchel
0 21
Ybravo 25 mowers
SGL1
06-11-2016 09:52 AM
06-21-2016 03:44 PM
by acrajchel
5 261
Great Arborist Ladder
SGL1
06-04-2016 09:56 AM
06-17-2016 08:46 AM
by SGL1
10 350
Help a Brother Out -...
Hedgemaster
01-23-2012 04:19 PM
06-17-2016 08:28 AM
by SGL1
94 34,372
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
06-17-2016 06:08 AM
by SGL1
20 794
anyone interested in a...
GoGreenerKS
06-16-2016 01:00 PM
06-17-2016 02:58 AM
by SC93
4 150
Prolin
rmccutchan
05-21-2016 04:53 PM
06-16-2016 05:28 PM
by acrajchel
3 303
Laying new grass, Sod...
WarriorLandscapingCAN
05-23-2016 10:07 AM
06-16-2016 05:27 PM
by acrajchel
2 293
Is it too late?
Cpadgett
05-28-2016 09:10 AM
06-16-2016 05:24 PM
by acrajchel
6 407
Upgraded to a new mower
Stevenor92
05-17-2016 08:17 PM
06-16-2016 05:22 PM
by acrajchel
9 512
How can I fix my...
WarriorLandscapingCAN
06-10-2016 07:47 PM
06-16-2016 05:19 PM
by acrajchel
2 205
Need a lil help
Cpadgett
06-05-2016 09:51 AM
06-16-2016 05:17 PM
by acrajchel
5 329
help with sole...
greenbuds
03-24-2016 12:21 PM
06-16-2016 05:01 PM
by acrajchel
4 9,726
New Member from...
tiptoppmanager
06-15-2016 07:39 AM
06-15-2016 03:18 PM
by SC93
2 142
Say Hello !!!
Steve
03-19-2007 11:18 AM
06-14-2016 08:16 AM
by poppyanne
1,252 437,572
Brand new fish pond
Flynn landscaping 2016
06-12-2016 09:53 AM
06-13-2016 11:21 AM
by Steve
1 128
Whats up??
Cpadgett
05-27-2016 10:57 AM
06-06-2016 08:46 PM
by Cpadgett
11 470
New Member from Texas
NathanR
06-02-2016 06:13 PM
06-03-2016 09:17 PM
by SC93
7 301
Edging Fad...
Tree geek
05-10-2016 11:29 PM
06-03-2016 07:02 PM
by SGL1
3 475
To mow weekly or Biweekly
WarriorLandscapingCAN
05-11-2016 04:09 PM
06-03-2016 06:42 PM
by SGL1
11 739
Your Time Lawn Care
yourtimelawncare
05-31-2016 01:12 PM
06-02-2016 10:11 PM
by SC93
2 271
» Popular Tags
become an entrepreneur best mower be your own boss break business education business help business management contractor hacks deck lift dethatcher edging entrepreneur entrepreneur education estimates fuel problems fuel pump half moon blade hydro jjandm lawncare l.t.rich landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawncare lawn mowing lawnservice lowering grade marketing mulch new business planting plowing raising grade residential lawn care richmond va richmond virginia lawn care roundup safety scag snowblower snow plowing snow shovel solo solo backpack sprayer sprayer start a business start a lawn care business start business start up swzt toro timecutter tree tree pics tree service video walk behind what to charge work from home z-max z-spray
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:56 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:56 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy