Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Why do some customers NEVER listen


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #11  
Old 08-30-2012, 10:48 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 3
Lopes Lawn Care is on a distinguished road
Default

Yeah that's exactly what I'm talking about.

"Excuse me, I've got a bean stalk growing out of my gutter. cleaning that out is included in my monthly lawn mow right?"

"Weekly only, HOW MUCH?!!?!?!, OOOOhh boy I can't do that. Little Timmy use to do it for $3 and a peanut butter and jelly sandwich. Lets do that price for once a month including the bean stalks"

So goes the crow.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 08-30-2012, 11:04 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Maybe this forum is a bad idea.

I'm thinking that we are all losing our minds. With our combined forces of anger, I wonder what it will lead us to.


pictured above: the future.. our clients

I love how we all hate people, it's great lol.
Reply With Quote
  #13  
Old 08-31-2012, 11:56 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,386
Rep Power: 10
Steve has disabled reputation
Default

Quote:
When I started this one job, I told them I donot do bedding areas, I just cut grass.
What is your view on why you don't offer these additional services? Could you be making more money in one spot if you did?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #14  
Old 08-31-2012, 05:54 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
What is your view on why you don't offer these additional services? Could you be making more money in one spot if you did?
I can't speak for anyone else, but generally people with weeds growing in flowerbeds are not the ones willing to pay for "additional services".
Reply With Quote
  #15  
Old 08-31-2012, 07:27 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

For me thats a big upsell! I get quite a few calls a month to do some weeding. Its pretty profitable for me cause no one wants to do it. All it takes is time...none of that other crap that comes with mowing.
Reply With Quote
  #16  
Old 08-31-2012, 07:45 PM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

Quote:
Originally Posted by LawnBoy0311 View Post
For me thats a big upsell! I get quite a few calls a month to do some weeding. Its pretty profitable for me cause no one wants to do it. All it takes is time...none of that other crap that comes with mowing.

exactly, there is no money in cutting grass and that is how you get ahead.
the lawn mowing is just a means to get in the door.
Reply With Quote
  #17  
Old 08-31-2012, 08:25 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by dpld View Post
exactly, there is no money in cutting grass and that is how you get ahead.
the lawn mowing is just a means to get in the door.
I completely agree with this.


-


There is a time and place for up sells, and jumping into it is different for everyone.

I figure, if people start with just lawns until they can hire someone to manage them, that's the best time to jump into offering additional services. Combining all sorts of services can get pretty discouraging if you're the one stuck doing everything.

Establish a service, then get out of it to establish a new service, don't stick around and do it yourself or you'll hate the thought of getting new clients.
Reply With Quote
  #18  
Old 08-31-2012, 09:45 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 3
Lopes Lawn Care is on a distinguished road
Default

Most of my customers are pretty nice and most of the time i don't mind talking to them for "a couple mins". It's the old ones that expect 1923 prices that bother me the most. Those are the customers that I put on the replace list. Sometimes you gotta becareful though cause old people know other old people that you work for and once they start caulking it's hard to stop them.
Reply With Quote
  #19  
Old 08-31-2012, 09:55 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Quote:
Originally Posted by Lopes Lawn Care View Post
Most of my customers are pretty nice and most of the time i don't mind talking to them for "a couple mins". It's the old ones that expect 1923 prices that bother me the most. Those are the customers that I put on the replace list. Sometimes you gotta becareful though cause old people know other old people that you work for and once they start caulking it's hard to stop them.
I must be closing in on that age because when I see $8 for a hamburger on a menu at a family restaurant, I can't grasp how it could cost $8 for a friggin' hamburger.

What's even worse is when these old people (I mean "seniors") have had some kid do the lawn for $15 for years and then decide to call a real lawn service. The price difference is not something they can understand - at all.
Reply With Quote
  #20  
Old 09-01-2012, 10:44 AM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
I must be closing in on that age because when I see $8 for a hamburger on a menu at a family restaurant, I can't grasp how it could cost $8 for a friggin' hamburger.

What's even worse is when these old people (I mean "seniors") have had some kid do the lawn for $15 for years and then decide to call a real lawn service. The price difference is not something they can understand - at all.

things cost what they do today because of overhead and the cost of doing business.
everyone is all fine and dandy paying little timmy to cut their lawn for cheap but when little timmy chops his foot off with the mower or causes serious damage to the property by a foreign object getting propelled in the air and smashing the 3,000 dollar window, they get a rude awakening when they see they have to incur the cost or get sued by little timmy because he can not pay the doctors bills and got hurt on their property.

i have been around long enough to where i have seen what was a 3,500 dollar mower when i started is now 10 k and gas was 1.25 a gal and today it is 3.70 a gal and insurance costs were minimal.
the biggest problem with that is today we get not much more then we were 20 years ago for our services but the cost of doing business has tripled.

back when i started all you needed was 30 to 40 lawns and you were set today you can have 150 lawns and you are struggling.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Where my customers @? Columbianalawns General Business Discussions 27 09-13-2012 05:30 PM
music i listen when i design. Grass Doctor General Talk 10 07-17-2012 11:40 PM
Customers Help stuntmanlogan General Business Discussions 3 11-29-2009 09:54 PM
How to get new customers? mattamus2005 Starting a lawn care business. 6 05-19-2008 11:29 PM
Converting Seasonal Customers to Annual Customers Greenmind Starting a lawn care business. 4 03-07-2008 12:28 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
Today 10:10 AM
by stevef1201
8 492
Mulching beds
Bradcook21
Today 07:43 AM
Today 10:03 AM
by stevef1201
2 55
This sucks...
Matther777
09-18-2014 04:56 PM
Yesterday 07:19 PM
by ExtremeLawncareServices
9 378
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
Yesterday 06:40 PM
by SGL1
22 6,215
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 05:39 PM
by ExtremeLawncareServices
120 8,244
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
Yesterday 03:16 PM
by kslawn
2 515
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
09-19-2014 05:59 PM
by ExtremeLawncareServices
11 872
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-19-2014 03:29 PM
by acrajchel
6 1,043
snowplowing
jshak40
09-01-2014 07:20 AM
09-19-2014 11:49 AM
by Steve
23 1,412
Looking for feed back on...
ExtremeLawncareServices
09-17-2014 08:38 AM
09-19-2014 08:17 AM
by ExtremeLawncareServices
9 419
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
09-18-2014 06:32 PM
by Northwoods Outdoors
58 6,820
Hello from upstate NY!
A&MLawn&Snow
09-18-2014 11:19 AM
09-18-2014 04:10 PM
by Sprinkler Buddy
2 271
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
09-18-2014 01:16 PM
by Steve
9 532
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-17-2014 09:57 PM
by curts lawn care
4 961
new to the forum
SGlawncare
09-16-2014 11:20 PM
09-17-2014 08:29 PM
by curts lawn care
3 353
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
09-17-2014 12:34 PM
by Steve
11 719
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
09-17-2014 10:48 AM
by stevef1201
6 498
Poll - net income
Dan5082
11-15-2010 08:08 PM
09-16-2014 04:44 PM
by jrs.landscaping
12 3,249
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
09-16-2014 01:25 PM
by jrs.landscaping
24 4,935
Compare this summer to...
Steve
09-03-2014 12:52 PM
09-16-2014 11:20 AM
by Hanks Lawn Care Services
15 1,155
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 839
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 426
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 530
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 444
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 1,144
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 919
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
09-15-2014 02:12 PM
by Steve
5 1,053
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
09-15-2014 02:07 PM
by Steve
1 415
darleneh
darleneh
09-15-2014 12:33 PM
09-15-2014 02:07 PM
by Sprinkler Buddy
1 385
My 1st bid
WesleySnips
06-11-2014 03:13 PM
09-15-2014 02:05 PM
by Steve
29 1,833
New Aerator
Chaz
09-09-2014 11:43 PM
09-15-2014 01:50 PM
by Steve
9 672
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
09-15-2014 01:23 PM
by stevef1201
8 1,315
getting ready to start
calebmoss
05-23-2011 09:35 PM
09-11-2014 12:21 PM
by Steve
34 11,318
Stihl pull cord replace
SGL1
09-03-2014 09:22 PM
09-10-2014 12:25 PM
by Steve
9 840
Softball field
kslawn
08-15-2014 09:28 AM
09-10-2014 12:16 PM
by Steve
18 1,582
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
09-09-2014 08:05 PM
by Landscaper1165
4 1,070
New truck and trailer...
Johnny Rocket
05-14-2012 03:41 PM
09-09-2014 07:23 PM
by Matther777
18 6,658
What gets you bad press?
Steve
09-09-2014 11:48 AM
09-09-2014 07:21 PM
by Matther777
2 542
Signs on your snow plow?
Steve
01-15-2007 01:07 AM
09-09-2014 11:42 AM
by Steve
19 6,286
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
09-08-2014 08:08 PM
by avetslawncare
12 1,357
New to the business
flamingyouth87
09-05-2014 11:52 AM
09-08-2014 11:55 AM
by Steve
3 751
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
09-08-2014 11:51 AM
by Steve
7 1,041
Facebook
element009
03-23-2011 08:36 AM
09-07-2014 07:35 AM
by avetslawncare
24 7,827
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
09-06-2014 02:09 PM
by Bradcook21
8 1,131
billing matters
sbuchanan8154
09-05-2014 09:56 AM
09-05-2014 03:00 PM
by Steve
3 728
Thoughts
googus
09-05-2014 07:28 AM
09-05-2014 02:23 PM
by Steve
2 675
Backflow Tester
flowcheckllc.2014
09-03-2014 04:37 PM
09-05-2014 02:15 PM
by Steve
3 767
Collections & collection...
jscarolina
09-03-2014 04:39 PM
09-04-2014 03:14 PM
by Steve
2 780
Sod
RosalesLawnCare
08-27-2014 03:47 PM
09-04-2014 02:42 PM
by RosalesLawnCare
4 1,033
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
09-03-2014 12:07 PM
by Steve
7 1,105
» Popular Tags
4wd apartment complex auger birdscaping blades charge christmas lighting collections credit card processing customers decorating ditches exmark ferris first truck fundraiser georgia gopherhaul grass gravely growing a lawn care business holiday lighting how much to charge how to bid husqvarna john deere quik trac kansas city kawasaki landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf leaf removal lighting brass outdoor lights marketing mulch estimate new and restored landscapes new buisness past due podcast promotion pto redmax rotating running a business savannah scag season seo small engine repair snow sprayer starting a business start up lawn care business stihl top dresser toro toro grand stand trailer trimmer rack turfgrass consulting walker
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:57 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:57 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy