Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Why do some customers NEVER listen


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 08-30-2012, 01:48 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,180
Rep Power: 6
stevef1201 is on a distinguished road
Default Why do some customers NEVER listen

When I started this one job, I told them I donot do bedding areas, I just cut grass.

Got a call today that they were not happy about the hedges not being cut, the flower beds being full of weeds and grass etc. and that they were going to find some one else.

Oh I forgot this place has a 45 degree slope in the back, a real pain in the ***.

I could not be happier that they are getting someone else, I under bid the job, but I also did not include any of the bedds, hedges etc either.

I really wish that people would listen to what is being said.

Well there is my rant, thankyou for letting me get it off my chest.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 08-30-2012, 02:02 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 673
Rep Power: 4
Sprinkler Buddy is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Wish I could get away with only mowing. :-)
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #3  
Old 08-30-2012, 02:10 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

I hear you steve. I give them a price for what they ask for then after its all said and done. They bring up the extras. Then I tell them it will be this much more for that then its a problem.

I would include weeding the beds in the price if asked first but I would never put hedges in the price. Thats a separate charge.
Reply With Quote
  #4  
Old 08-30-2012, 02:21 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

I wish I could provide additional services, but I'm too preoccupied with lawn cutting. I also procrastinate taking on odd jobs, because after mowing I just want to go home and hide.
Reply With Quote
  #5  
Old 08-30-2012, 04:14 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

I ran into the same problem last month! I quoted to do 1 garden, and she emailed me asking why the other 2 weren't done. I guess they only hear what they want...
Reply With Quote
  #6  
Old 08-30-2012, 08:32 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 3
Lopes Lawn Care is on a distinguished road
Default

I have found that the worst offenders are old people. They have what i call "lower price selective hearing" and they also suffer from A.D.D. I'll be in the middle of explaining an estimate to them and what the price range is going to be based on said work and depending on what has to be done.

When the work is done they only seem to remember the lowest price I gave and can't remember all the extras that I mentioned. Also while explaining this stuff they seem to lose focus and butt in to talk about other subjects.

For example:

me: "mrs. so and so, trimming your hedges is gonna cost $*** but if you want me to cut the grass with a scissor it's gonna cost more....

Customer: "oh look at that pretty bird in the tree, you know he comes here every day at 3:30 to play with his other bird friends." "what did you say? mowing with a scissor and trimming my hedges is gonna be $5?" your hired.
Reply With Quote
  #7  
Old 08-30-2012, 08:53 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Lopes Lawn Care View Post
I have found that the worst offenders are old people. They have what i call "lower price selective hearing" and they also suffer from A.D.D. I'll be in the middle of explaining an estimate to them and what the price range is going to be based on said work and depending on what has to be done.

When the work is done they only seem to remember the lowest price I gave and can't remember all the extras that I mentioned. Also while explaining this stuff they seem to lose focus and butt in to talk about other subjects.

For example:

me: "mrs. so and so, trimming your hedges is gonna cost $*** but if you want me to cut the grass with a scissor it's gonna cost more....

Customer: "oh look at that pretty bird in the tree, you know he comes here every day at 3:30 to play with his other bird friends." "what did you say? mowing with a scissor and trimming my hedges is gonna be $5?" your hired.

That's one of my clients, great description of him!

Quote:
Did you know, sometimes it's the squirrels who come to eat the birds seed, ya.. the squirrel will come down every so often, maybe an hour after the feeder is filled, and he'll just go at it! Sometimes he knocks the feeder down and makes a mess.
Reply With Quote
  #8  
Old 08-30-2012, 09:28 PM
Chaz Chaz is offline
Senior Member
 
Join Date: Dec 2011
Posts: 180
Rep Power: 3
Chaz is on a distinguished road
Default

Lol, I have that problem if i dont put it in writing, i try to get detailed on my estimates to make it clear what is and what is not included
Reply With Quote
  #9  
Old 08-30-2012, 11:34 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

The weeds overtaking your gravel driveway are not considered a part of "the lawn".
Reply With Quote
  #10  
Old 08-30-2012, 11:38 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
The weeds overtaking your gravel driveway are not considered a part of "the lawn".

The only people who believe what you had written to be true, are the people on this forum.

Our customers believe that if grass grew on the bottom of their pools, we should mow it, or we're horrible businessmen.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Where my customers @? Columbianalawns General Business Discussions 27 09-13-2012 06:30 PM
music i listen when i design. Grass Doctor General Talk 10 07-18-2012 12:40 AM
Customers Help stuntmanlogan General Business Discussions 3 11-29-2009 10:54 PM
How to get new customers? mattamus2005 Starting a lawn care business. 6 05-20-2008 12:29 AM
Converting Seasonal Customers to Annual Customers Greenmind Starting a lawn care business. 4 03-07-2008 01:28 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Peco Bagger
AGPS
11-18-2014 02:20 PM
Today 10:58 AM
by Steve
10 364
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
Today 10:57 AM
by Steve
22 6,237
Contract or no contract?
TRV
11-20-2014 09:18 PM
Today 10:43 AM
by Steve
4 225
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
Today 10:42 AM
by Steve
5 376
Billboards for marketing
ExtremeLawncareServices
11-16-2014 08:39 PM
Today 10:40 AM
by Steve
14 440
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
Today 09:28 AM
by Hanks Lawn Care Services
8 294
leaf removal
Double J LLC
10-03-2014 05:24 PM
Today 01:08 AM
by ExtremeLawncareServices
25 2,547
Hello from Kentucky
TRV
09-30-2014 06:42 PM
Yesterday 07:45 PM
by TRV
8 1,347
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
Yesterday 07:00 PM
by ExtremeLawncareServices
176 14,169
Hi from IL
steveinil
Yesterday 02:07 PM
Yesterday 02:07 PM
by steveinil
0 37
WNY saying Hi.
Sargewesser
Yesterday 07:27 AM
Yesterday 07:27 AM
by Sargewesser
0 46
How to: Use Thumbtack...
acrajchel
11-17-2014 06:39 PM
11-24-2014 07:58 PM
by thom
17 605
How much do you up sell...
Essex Groundskeeping
11-23-2014 07:13 PM
11-24-2014 06:29 PM
by stevef1201
8 205
This sucks...
Matther777
09-18-2014 05:56 PM
11-24-2014 05:49 PM
by biglee
16 3,231
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
11-24-2014 04:32 PM
by acrajchel
4 683
New website
Chilehead
11-20-2014 04:39 PM
11-23-2014 07:40 PM
by Just for Cuts
12 331
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
11-22-2014 10:49 PM
by Just for Cuts
16 557
Pics for website
tbtigers03
11-21-2014 05:40 PM
11-22-2014 10:01 PM
by Just for Cuts
3 183
Belt dealer problem
googus
11-21-2014 08:45 AM
11-21-2014 06:36 PM
by Steve
2 165
What is going on with...
biglee
11-14-2014 03:04 PM
11-20-2014 02:50 PM
by biglee
40 1,015
My advice for new guys
avetslawncare
11-15-2014 09:32 AM
11-19-2014 01:47 PM
by biglee
10 564
Lawn Care business...
crieg122
10-23-2014 02:23 PM
11-19-2014 12:39 PM
by acrajchel
28 1,931
raking leaves ?
robert8509
10-22-2014 10:19 PM
11-18-2014 04:24 PM
by acrajchel
14 1,510
Leaf removal
madmedic8575
10-24-2014 05:14 PM
11-17-2014 07:34 PM
by acrajchel
6 1,240
sod job
SGlawncare
10-30-2014 09:21 PM
11-17-2014 07:10 PM
by acrajchel
7 830
Customer wants me to...
Mr. Mow
11-09-2014 07:13 AM
11-17-2014 06:48 PM
by acrajchel
10 608
Hello!
Brian3137
11-11-2014 07:15 PM
11-17-2014 06:46 PM
by acrajchel
14 534
small biz in Phoenix,AZ
anthonyramos1
11-08-2014 09:35 PM
11-17-2014 05:59 PM
by acrajchel
2 377
Client won't pay...
WesleySnips
10-30-2014 03:53 PM
11-17-2014 05:37 PM
by acrajchel
22 1,446
Government contracts
avetslawncare
11-15-2014 08:50 AM
11-17-2014 12:59 PM
by Steve
2 305
Need help on deciding a...
Brian3137
11-10-2014 06:32 PM
11-17-2014 12:44 PM
by Steve
12 573
West cost lawn prices
SGlawncare
10-09-2014 10:51 PM
11-16-2014 07:54 AM
by stevef1201
8 1,660
So how do you guys...
Mr. Mow
10-26-2014 08:55 AM
11-15-2014 08:44 AM
by avetslawncare
14 1,774
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
11-13-2014 08:35 AM
by jrs.landscaping
81 31,932
The most dangerous part...
Steve
10-06-2014 03:45 PM
11-12-2014 05:05 PM
by stevef1201
14 1,754
A little hang up in snow...
stevef1201
11-08-2014 07:05 AM
11-12-2014 12:51 PM
by Steve
4 492
Bi-weekly winter...
lxarth
11-04-2014 08:37 PM
11-12-2014 10:06 AM
by WesleySnips
9 692
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
11-11-2014 01:21 PM
by Steve
1 380
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
11-11-2014 08:12 AM
by Just for Cuts
4 438
Business Cards
crieg122
10-25-2014 01:03 PM
11-11-2014 07:56 AM
by Just for Cuts
12 1,385
How the unregister?
alive101
11-04-2014 07:39 AM
11-10-2014 01:48 PM
by Steve
4 661
Belt adjustment question
googus
11-05-2014 06:43 AM
11-10-2014 01:38 PM
by Steve
5 560
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
11-10-2014 01:25 PM
by Steve
2 401
Podcast
Shark1611
11-07-2014 05:42 PM
11-10-2014 11:41 AM
by Steve
1 362
hi, from Minnesota
rjklohn
11-07-2014 02:21 AM
11-07-2014 01:44 PM
by Steve
1 379
New to snow plowing
SS.Lawncare
11-05-2014 04:00 PM
11-07-2014 01:21 PM
by Steve
6 632
New Member
tonyap
11-05-2014 10:35 PM
11-07-2014 01:15 PM
by Steve
1 423
New to the business
jcurr33
11-05-2014 03:21 PM
11-07-2014 01:11 PM
by Steve
1 473
Lines
Matther777
11-04-2014 02:19 PM
11-07-2014 12:54 PM
by Steve
1 516
hello, new to this site
tonyorwig
10-31-2014 10:49 PM
11-04-2014 02:24 PM
by tonyorwig
3 690
» Popular Tags
2wd 4x4 aerocore apartment bid apartment lawn care estimate applying blades bush care charge christmas deliquentaccounts demonstration ditches employee problems estimate exmark ferris foreman georgia gopherhaul gravely growing a lawn care business hiring holiday how much to charge how to how to bid kawasaki labor cost landscape services lawn lawn care lawn care busines plan lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting lighting brass outdoor lights marketing mowing mulch mulch estimate new buisness new mower ordinance patio install per hour charge podcast profit on employee pto redmax running a business savannah search engine optimization seo snow plowing sprayer starting a business steep lawns toro toro grand stand trailer mate pro tree truck new used landscape walker won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:59 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:59 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy