Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Why do some customers NEVER listen


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 08-30-2012, 01:48 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,215
Rep Power: 6
stevef1201 is on a distinguished road
Default Why do some customers NEVER listen

When I started this one job, I told them I donot do bedding areas, I just cut grass.

Got a call today that they were not happy about the hedges not being cut, the flower beds being full of weeds and grass etc. and that they were going to find some one else.

Oh I forgot this place has a 45 degree slope in the back, a real pain in the ***.

I could not be happier that they are getting someone else, I under bid the job, but I also did not include any of the bedds, hedges etc either.

I really wish that people would listen to what is being said.

Well there is my rant, thankyou for letting me get it off my chest.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 08-30-2012, 02:02 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 679
Rep Power: 4
Sprinkler Buddy is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Wish I could get away with only mowing. :-)
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #3  
Old 08-30-2012, 02:10 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

I hear you steve. I give them a price for what they ask for then after its all said and done. They bring up the extras. Then I tell them it will be this much more for that then its a problem.

I would include weeding the beds in the price if asked first but I would never put hedges in the price. Thats a separate charge.
Reply With Quote
  #4  
Old 08-30-2012, 02:21 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

I wish I could provide additional services, but I'm too preoccupied with lawn cutting. I also procrastinate taking on odd jobs, because after mowing I just want to go home and hide.
Reply With Quote
  #5  
Old 08-30-2012, 04:14 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

I ran into the same problem last month! I quoted to do 1 garden, and she emailed me asking why the other 2 weren't done. I guess they only hear what they want...
Reply With Quote
  #6  
Old 08-30-2012, 08:32 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 3
Lopes Lawn Care is on a distinguished road
Default

I have found that the worst offenders are old people. They have what i call "lower price selective hearing" and they also suffer from A.D.D. I'll be in the middle of explaining an estimate to them and what the price range is going to be based on said work and depending on what has to be done.

When the work is done they only seem to remember the lowest price I gave and can't remember all the extras that I mentioned. Also while explaining this stuff they seem to lose focus and butt in to talk about other subjects.

For example:

me: "mrs. so and so, trimming your hedges is gonna cost $*** but if you want me to cut the grass with a scissor it's gonna cost more....

Customer: "oh look at that pretty bird in the tree, you know he comes here every day at 3:30 to play with his other bird friends." "what did you say? mowing with a scissor and trimming my hedges is gonna be $5?" your hired.
Reply With Quote
  #7  
Old 08-30-2012, 08:53 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Lopes Lawn Care View Post
I have found that the worst offenders are old people. They have what i call "lower price selective hearing" and they also suffer from A.D.D. I'll be in the middle of explaining an estimate to them and what the price range is going to be based on said work and depending on what has to be done.

When the work is done they only seem to remember the lowest price I gave and can't remember all the extras that I mentioned. Also while explaining this stuff they seem to lose focus and butt in to talk about other subjects.

For example:

me: "mrs. so and so, trimming your hedges is gonna cost $*** but if you want me to cut the grass with a scissor it's gonna cost more....

Customer: "oh look at that pretty bird in the tree, you know he comes here every day at 3:30 to play with his other bird friends." "what did you say? mowing with a scissor and trimming my hedges is gonna be $5?" your hired.

That's one of my clients, great description of him!

Quote:
Did you know, sometimes it's the squirrels who come to eat the birds seed, ya.. the squirrel will come down every so often, maybe an hour after the feeder is filled, and he'll just go at it! Sometimes he knocks the feeder down and makes a mess.
Reply With Quote
  #8  
Old 08-30-2012, 09:28 PM
Chaz Chaz is offline
Senior Member
 
Join Date: Dec 2011
Posts: 180
Rep Power: 4
Chaz is on a distinguished road
Default

Lol, I have that problem if i dont put it in writing, i try to get detailed on my estimates to make it clear what is and what is not included
Reply With Quote
  #9  
Old 08-30-2012, 11:34 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

The weeds overtaking your gravel driveway are not considered a part of "the lawn".
Reply With Quote
  #10  
Old 08-30-2012, 11:38 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
The weeds overtaking your gravel driveway are not considered a part of "the lawn".

The only people who believe what you had written to be true, are the people on this forum.

Our customers believe that if grass grew on the bottom of their pools, we should mow it, or we're horrible businessmen.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Where my customers @? Columbianalawns General Business Discussions 27 09-13-2012 06:30 PM
music i listen when i design. Grass Doctor General Talk 10 07-18-2012 12:40 AM
Customers Help stuntmanlogan General Business Discussions 3 11-29-2009 10:54 PM
How to get new customers? mattamus2005 Starting a lawn care business. 6 05-20-2008 12:29 AM
Converting Seasonal Customers to Annual Customers Greenmind Starting a lawn care business. 4 03-07-2008 01:28 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Georgia Boys!
Chilehead
Yesterday 10:23 PM
Yesterday 10:23 PM
by Chilehead
0 20
Repair or replace the...
lxarth
12-17-2014 05:07 PM
Yesterday 10:20 PM
by Chilehead
4 114
Hello from Md
homey
12-17-2014 06:55 PM
Yesterday 09:32 PM
by homey
3 90
Has Obamacare helped or...
Steve
Yesterday 04:37 PM
Yesterday 04:37 PM
by Steve
0 34
Employee job training...
brookline
12-15-2014 08:15 PM
Yesterday 02:09 PM
by SuperiorPower
5 203
I'm BACK!
SuperiorPower
12-16-2014 11:08 PM
Yesterday 02:05 PM
by SuperiorPower
2 116
what do you "love" to...
calebmoss
07-06-2011 10:05 PM
12-17-2014 05:09 PM
by Chilehead
28 8,884
What Fertilizer to Use?
acrajchel
04-07-2014 02:56 PM
12-17-2014 01:11 PM
by Steve
23 2,912
Grass hopper mower
ExtremeLawncareServices
12-05-2013 09:51 AM
12-17-2014 09:40 AM
by SuperiorPower
34 6,057
Peco Bagger
AGPS
11-18-2014 02:20 PM
12-17-2014 09:13 AM
by SuperiorPower
15 1,256
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
12-15-2014 10:30 PM
by ExtremeLawncareServices
188 16,461
New to Gopher Haul-from...
323k13l
12-12-2014 10:34 PM
12-15-2014 02:58 PM
by Steve
3 245
hi
creteland
12-12-2014 09:06 AM
12-15-2014 01:45 PM
by Steve
5 247
New addition to my small...
googus
12-12-2014 07:36 PM
12-15-2014 07:47 AM
by googus
4 312
Ferris IS700Z
rmccutchan
12-14-2014 01:10 AM
12-14-2014 11:41 PM
by rmccutchan
4 221
Charge what the market...
Billy Goat
12-09-2014 12:39 PM
12-14-2014 06:39 PM
by biglee
20 751
Hi from IL
steveinil
11-25-2014 02:07 PM
12-12-2014 07:18 AM
by steveinil
4 760
Utility Company Right of...
eastsidelandcare
12-11-2014 04:54 PM
12-11-2014 04:54 PM
by eastsidelandcare
0 238
leaf removal
Double J LLC
10-03-2014 05:24 PM
12-11-2014 04:50 PM
by eastsidelandcare
33 3,992
suggestions on full lawn...
Brian3137
12-10-2014 07:18 PM
12-11-2014 03:41 PM
by Steve
6 343
new to me box truck
jrayb39667
03-06-2014 11:20 PM
12-11-2014 09:43 AM
by Sprinkler Buddy
18 3,306
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
12-10-2014 02:45 PM
by WesleySnips
7 585
Echo pb200 blower fuel...
googus
12-06-2014 09:03 PM
12-09-2014 06:35 PM
by Steve
3 426
Facebook
element009
03-23-2011 09:36 AM
12-09-2014 06:24 PM
by Steve
36 9,744
Are you prepared for the...
Steve
12-02-2014 04:13 PM
12-09-2014 06:22 PM
by Steve
7 841
Email Address Name
Just Cuts
12-07-2014 09:49 PM
12-08-2014 03:15 PM
by Steve
3 380
Inspection form
stevef1201
12-07-2014 10:38 AM
12-08-2014 03:10 PM
by Steve
1 383
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
12-08-2014 12:37 PM
by jrs.landscaping
108 34,098
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
12-07-2014 06:35 PM
by stevef1201
24 1,653
Innovation by mandate
bayoubandit
11-29-2014 01:33 PM
12-06-2014 03:27 PM
by SGL1
12 910
Trying something new,...
ExtremeLawncareServices
09-21-2014 10:07 PM
12-05-2014 11:06 AM
by Steve
9 2,210
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
12-04-2014 01:32 PM
by stevef1201
15 1,390
How many hours is too...
Just Cuts
12-04-2014 09:00 AM
12-04-2014 01:02 PM
by Just for Cuts
6 554
Does this sound like a...
googus
12-03-2014 07:47 AM
12-04-2014 12:37 PM
by Steve
5 627
New website
Chilehead
11-20-2014 04:39 PM
12-04-2014 12:27 PM
by Steve
14 1,175
New website
SGL1
12-02-2014 10:55 PM
12-03-2014 11:17 PM
by BLC7
19 800
Websites, how long...
Dan Tanner
03-09-2014 08:29 AM
12-03-2014 11:12 PM
by SGL1
21 3,179
I Want to buy old...
ExtremeLawncareServices
10-10-2014 11:04 PM
12-03-2014 10:36 PM
by ExtremeLawncareServices
8 1,821
GPS trackers for...
Billy Goat
12-02-2014 06:09 PM
12-03-2014 07:17 PM
by Steve
8 657
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
12-03-2014 06:31 PM
by SGL1
17 1,391
Hiring Subs over Temps
Billy Goat
12-02-2014 06:26 AM
12-03-2014 01:24 PM
by Steve
3 587
Thanksgiving cards
Steve
11-10-2008 11:57 AM
12-02-2014 11:11 PM
by SGL1
11 9,466
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
12-02-2014 02:17 PM
by jrs.landscaping
12 1,435
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
12-02-2014 08:47 AM
by SGL1
6 1,451
old contracts
bayoubandit
11-29-2014 11:10 AM
12-01-2014 11:20 AM
by Steve
3 673
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
12-01-2014 10:54 AM
by Steve
9 1,215
Lawn care truck
Steve
10-10-2009 03:40 AM
12-01-2014 10:45 AM
by Steve
32 15,119
Intuit Quickbooks...
CDLAWNCARE
11-30-2014 10:19 AM
11-30-2014 10:19 AM
by CDLAWNCARE
0 570
Say Hello !!!
Steve
03-19-2007 12:18 PM
11-28-2014 01:36 PM
by Just Cuts
1,196 355,416
Hello from Kentucky
TRV
09-30-2014 06:42 PM
11-28-2014 10:49 AM
by Steve
13 2,263
» Popular Tags
4wd aerocore apartment bid apartment lawn care estimate applying auger bid billy goat brushcutter bush charge christmas deliquentaccounts demonstration ditches employee problems ferris first truck foreman georgia gopherhaul grass hiring holiday how to installation introduction john deere quik trac landscape services lawn lawn care lawn care busines plan lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website managing a lawn care business marketing mowing mulch mulch price new business ordinance patio install per hour charge podcast profit on employee pto reo savannah search engine optimization shreaded snow plowing starting a business starting a lawn care business start up lawn care business steep lawns steve sulky theft toro toro grand stand tractor auger trailer trailer mate pro tree walk behind wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:19 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:19 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy