Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Where my customers @?


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 08-29-2012, 05:14 PM
Columbianalawns Columbianalawns is offline
Junior Member
 
Join Date: Mar 2012
Location: Irmo, SC
Posts: 7
Rep Power: 3
Columbianalawns is on a distinguished road
Default Where my customers @?

So, I started this business in March, I've got around 20 accounts, I advertise w/ google adwords, flyers when I'm especially bored and business cards (sometimes). Should I just be content with waiting until next march to send out postcards and flood the areas I want with them? I know its time for fall services should I advertise those through post cards, fliers and what not?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 08-29-2012, 09:53 PM
Chaz Chaz is offline
Senior Member
 
Join Date: Dec 2011
Posts: 180
Rep Power: 4
Chaz is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Columbianalawns View Post
So, I started this business in March, I've got around 20 accounts, I advertise w/ google adwords, flyers when I'm especially bored and business cards (sometimes). Should I just be content with waiting until next march to send out postcards and flood the areas I want with them? I know its time for fall services should I advertise those through post cards, fliers and what not?
if you want work you gotta find it, talk to your current clients see if they are interested in anything soon, tell them you are looking for work and if they know anyone who needs some landscaping to pass your name.

otherwise do a little bit of advertising
Reply With Quote
  #3  
Old 08-29-2012, 09:54 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

20 is not bad at all for your first year.
Reply With Quote
  #4  
Old 08-30-2012, 03:20 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

20 is fantastic for your first year, congrats!


From experience, the next batch of clients should (or have) come from referrals.

After your first year, you may actually lose several of those clients, because you will want to get rid of them. During my first year, I have learned what doesn't float well with me, for example:

Having less clients allowed me to start relationships
This turned out bad for me, because now (years later) they expect me to still have 20 minutes to spare talking with them.
GOOD + BAD = BAD

Being able to communicate with your clients may seem like a great thing at first, you will feel like a hero, the "lawn guy with a personal touch". This is going to kill you later on, but you actually need to have this learning experience.

Being new, I allowed for my clients to negotiate.
Big mistake, as you grow these clients will become a burden - they take up all kinds of space and resources. If you can't find a way for them to pay you more, you've gotta drop them and break hearts.

Being new, I accepted every lawn
I felt successful having many lawns, however, the majority of my starter lawns were terrible. We're talking hills on top of hills, with obstacles to maneuver around every couple of feet.... Sure I got paid well, but a lot of my time was wasted, a major drop in productivity.

e.g.;

Lots of crap lawns = less time
less time = dead end

lots of good lawns = more time
more time = more lawns

Right now I'm extremely picky. I wont even quote most lawns, and it's one of the best changes I have ever made.


ANYWAY,
For me, I always retain approximately 77% of my previous clients every year, and I receive 37% new business every year (mostly) from referrals.

All of my clients had an optional survey on their contract, but most were too ignorant to fill it out... One of the questions was, "how did you find out about us?"

One customer wrote, "I saw you cutting grass, I walked over and said hello can you cut my grass next year, you said ok"




Forgot what we're talking about here... Off topic yet?
Reply With Quote
  #5  
Old 08-30-2012, 12:56 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,979
Rep Power: 10
Steve has disabled reputation
Default

Are you getting referrals? Are you asking for them from your current customers? Are you marketing to the neighbors of your current customers?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 08-30-2012, 04:54 PM
xandrew245x xandrew245x is offline
Senior Member
 
Join Date: Jul 2012
Posts: 648
Rep Power: 3
xandrew245x is on a distinguished road
Default

If I had 20 clients right now I would be very very happy.
__________________

Carlisle Lawn Care
Reply With Quote
  #7  
Old 08-30-2012, 06:19 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 6
stevef1201 is on a distinguished road
Default

NEVER STOP ADVERTISING!!!!!!!!!!!!!!!!

Fall is comming- advertise fall cleanup
Spring is comming advertise lawn maintenance fertilizing spring clean up plant installaiton

etc etc etc

NEVER stop advertising.

Current customers, look for new customers There are thousands of people who are tired of the current company, or the guy quit, or they want something that the current guy does not do.

That is thousands in your area not nation wide.

You have potentialy 1000 customers waiting to hear from you
Reply With Quote
  #8  
Old 08-30-2012, 07:21 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by stevef1201 View Post
You have potentialy 1000 customers waiting to hear from you
You think I'm some kind of wh0re or something?

lolololol
Reply With Quote
  #9  
Old 08-31-2012, 09:11 AM
Chaz Chaz is offline
Senior Member
 
Join Date: Dec 2011
Posts: 180
Rep Power: 4
Chaz is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
20 is fantastic for your first year, congrats!


From experience, the next batch of clients should (or have) come from referrals.

After your first year, you may actually lose several of those clients, because you will want to get rid of them. During my first year, I have learned what doesn't float well with me, for example:

Having less clients allowed me to start relationships
This turned out bad for me, because now (years later) they expect me to still have 20 minutes to spare talking with them.
GOOD + BAD = BAD

Being able to communicate with your clients may seem like a great thing at first, you will feel like a hero, the "lawn guy with a personal touch". This is going to kill you later on, but you actually need to have this learning experience.

Being new, I allowed for my clients to negotiate.
Big mistake, as you grow these clients will become a burden - they take up all kinds of space and resources. If you can't find a way for them to pay you more, you've gotta drop them and break hearts.

Being new, I accepted every lawn
I felt successful having many lawns, however, the majority of my starter lawns were terrible. We're talking hills on top of hills, with obstacles to maneuver around every couple of feet.... Sure I got paid well, but a lot of my time was wasted, a major drop in productivity.

e.g.;

Lots of crap lawns = less time
less time = dead end

lots of good lawns = more time
more time = more lawns

Right now I'm extremely picky. I wont even quote most lawns, and it's one of the best changes I have ever made.


ANYWAY,
For me, I always retain approximately 77% of my previous clients every year, and I receive 37% new business every year (mostly) from referrals.

All of my clients had an optional survey on their contract, but most were too ignorant to fill it out... One of the questions was, "how did you find out about us?"

One customer wrote, "I saw you cutting grass, I walked over and said hello can you cut my grass next year, you said ok"




Forgot what we're talking about here... Off topic yet?
I'd like to let at least 1 client in particular go, how did u go about letting a client go?
Reply With Quote
  #10  
Old 08-31-2012, 09:32 AM
jymie's Avatar
jymie jymie is offline
Senior Member
 
Join Date: Aug 2008
Location: Hamburg New York
Posts: 912
Rep Power: 7
jymie is on a distinguished road
Default

Quote:
Originally Posted by Chaz View Post
I'd like to let at least 1 client in particular go, how did u go about letting a client go?
I'm sorry but you will need to get another service, I must down size my area of service.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Some Customers... doug1980 General Talk 11 06-17-2009 10:35 AM
Converting Seasonal Customers to Annual Customers Greenmind Starting a lawn care business. 4 03-07-2008 01:28 AM
How NOT to get customers Steve Lawn Care Marketing & Post your marketing material for review! 0 11-28-2007 01:09 AM
Customers gene gls Gopher Software Support Archived Question & Answers - Read Only 1 03-20-2006 07:22 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Facebook
element009
03-23-2011 09:36 AM
Today 01:37 AM
by ExtremeLawncareServices
50 11,667
rock salt
Bradcook21
02-24-2015 11:17 AM
Today 01:11 AM
by ExtremeLawncareServices
14 318
stubbon people
Bradcook21
02-16-2015 04:25 PM
Yesterday 07:42 PM
by SC93
32 1,076
price for snow clearing?
Bradcook21
02-25-2015 09:11 PM
Yesterday 04:01 PM
by Bradcook21
3 99
Blade sharpener
Just for Cuts
07-04-2014 01:31 PM
Yesterday 03:43 PM
by Mr. Mow
15 1,668
viking cyclon.
uppercut
01-29-2015 09:12 PM
Yesterday 02:54 PM
by Steve
5 471
Ugliest lawn contest
Steve
02-23-2015 04:17 PM
Yesterday 02:51 PM
by Steve
2 220
Start LIKING FACEBOOK...
rlclawncare123
Yesterday 01:06 AM
Yesterday 02:41 PM
by Steve
1 62
Another website update
Chilehead
Yesterday 11:24 AM
Yesterday 12:46 PM
by Just for Cuts
3 71
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
Yesterday 02:44 AM
by ExtremeLawncareServices
5 672
New Lawn Care Service...
rlclawncare123
Yesterday 12:49 AM
Yesterday 02:24 AM
by ExtremeLawncareServices
1 66
Finally!
SGL1
02-22-2015 09:46 PM
02-25-2015 10:15 PM
by SGL1
13 408
leaf removal.. mulching...
facework84
08-05-2011 03:26 PM
02-25-2015 08:07 PM
by Steve
5 2,749
How many customers?
SC93
02-25-2015 12:40 AM
02-25-2015 04:59 PM
by SC93
5 186
Irrigation...
charlieallen
02-24-2015 01:16 PM
02-25-2015 02:58 PM
by Steve
6 186
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
02-25-2015 12:46 AM
by SC93
33 2,734
I'm Back With The Best...
aduttonater
02-21-2015 01:41 AM
02-24-2015 08:32 PM
by ExtremeLawncareServices
9 443
honest opinion please
uppercut
02-17-2015 02:30 AM
02-24-2015 07:12 PM
by homey
10 600
2nd year advice anyone
Bradcook21
02-18-2015 07:00 PM
02-24-2015 05:15 PM
by Bradcook21
14 582
need help
lawnexpers115
02-23-2015 05:36 PM
02-24-2015 02:49 PM
by Steve
3 229
Hello People
nativikee
02-23-2015 07:17 PM
02-24-2015 02:43 PM
by Steve
4 230
New member
qua ke zik 001
02-23-2015 11:24 AM
02-23-2015 03:40 PM
by Steve
1 190
New Video
Sprinkler Buddy
02-22-2015 09:18 PM
02-23-2015 03:19 PM
by Sprinkler Buddy
2 223
need help with SCAG...
apmAkron
02-23-2015 09:14 AM
02-23-2015 01:57 PM
by apmAkron
3 216
which degrees would be...
BLAZIER-1991
02-20-2015 04:46 PM
02-23-2015 01:47 PM
by Steve
9 371
Trouble logging in
avetslawncare
02-21-2015 02:06 PM
02-23-2015 01:44 PM
by Steve
1 397
John Deere Quik Track...
acrajchel
02-20-2015 03:12 PM
02-23-2015 01:40 PM
by Steve
1 249
Trimming and...
joshlawncare
02-15-2015 02:04 PM
02-22-2015 09:48 PM
by SGL1
5 578
where can i post this
zippy-phil
02-17-2015 07:58 PM
02-20-2015 02:02 PM
by Steve
7 463
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
02-19-2015 04:43 PM
by ExtremeLawncareServices
29 2,587
Thumbs up or down?
lawnman1959
02-18-2015 11:40 AM
02-19-2015 01:22 PM
by Chilehead
3 378
Am I growing too fast?
Mattcrump
08-04-2011 11:54 PM
02-19-2015 12:34 PM
by Steve
11 5,168
Say Hello !!!
Steve
03-19-2007 12:18 PM
02-19-2015 12:31 PM
by Steve
1,215 371,300
How to obtain more...
winkie61
02-17-2015 08:31 AM
02-19-2015 12:29 PM
by Steve
3 472
Mowing 2 acres
Bradcook21
01-05-2015 03:13 PM
02-19-2015 12:23 PM
by Steve
16 1,416
How to sell annual...
GroPro
02-17-2015 12:31 PM
02-18-2015 01:46 PM
by GroPro
5 464
FREE Custom Website...
breadcrumb
01-31-2015 10:58 PM
02-18-2015 01:32 PM
by Steve
5 1,066
Taking a step back
Billy Goat
02-16-2015 07:37 AM
02-18-2015 01:17 PM
by Chilehead
9 547
Employees
stevej
02-17-2015 05:25 PM
02-18-2015 12:47 PM
by Mr. Mow
1 368
Landscapers from hell!!
Chilehead
01-29-2015 03:55 PM
02-17-2015 07:48 PM
by ExtremeLawncareServices
9 970
Cannot access your Itune...
winkie61
02-17-2015 10:00 AM
02-17-2015 03:26 PM
by Steve
1 328
Advertising on internet...
Sprinkler Buddy
02-13-2015 01:22 PM
02-17-2015 01:00 PM
by Steve
9 620
new to this forum
NIP'N'TUK
02-14-2015 07:54 PM
02-16-2015 10:03 PM
by Steve
2 453
Advice on bidding 20...
sleepydunn
02-15-2015 07:38 PM
02-16-2015 09:59 PM
by Steve
4 552
New to me mower
xandrew245x
04-27-2014 08:02 PM
02-16-2015 09:48 PM
by Steve
8 1,350
mower blades
tlf59263
02-09-2015 12:36 PM
02-16-2015 05:16 PM
by Just for Cuts
8 785
Just Quit?
ringahding1
01-30-2015 06:23 AM
02-16-2015 02:16 PM
by joshlawncare
18 1,447
Advice on Bidding...
veteranlawnservice
02-08-2015 09:21 PM
02-16-2015 12:14 PM
by joshlawncare
18 1,158
Extending the life of...
rmccutchan
01-17-2015 12:37 AM
02-16-2015 09:51 AM
by rmccutchan
20 1,532
To Mulch OR Not To Mulch
OldSalt
02-12-2015 10:04 PM
02-15-2015 01:25 AM
by ExtremeLawncareServices
14 765
» Popular Tags
4wd apartment complex bark billy goat brushcutter blades blowout bob villa collections commercial edging employee problems equipment rental ferris first truck flyers free advertising gopherhaul grass growing a lawn care business hardscapes hills hiring husqvarna hydraulic introduction landscape landscape services landscaping training lawn aeration lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website marketing more customers business mr dave ordinance past due patio install per hour charge podcast pricing profit on employee pto push versus ride running a business scag v-ride scripts search engine optimization sell the vision seo shell small engine repair square foot sulky toro grand stand trailer tree trimmer rack truck new used landscape walk behind web design website website design winterization won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:02 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:02 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy