Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Where my customers @?


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 08-29-2012, 05:14 PM
Columbianalawns Columbianalawns is offline
Junior Member
 
Join Date: Mar 2012
Location: Irmo, SC
Posts: 7
Rep Power: 3
Columbianalawns is on a distinguished road
Default Where my customers @?

So, I started this business in March, I've got around 20 accounts, I advertise w/ google adwords, flyers when I'm especially bored and business cards (sometimes). Should I just be content with waiting until next march to send out postcards and flood the areas I want with them? I know its time for fall services should I advertise those through post cards, fliers and what not?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 08-29-2012, 09:53 PM
Chaz Chaz is offline
Senior Member
 
Join Date: Dec 2011
Posts: 180
Rep Power: 4
Chaz is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Columbianalawns View Post
So, I started this business in March, I've got around 20 accounts, I advertise w/ google adwords, flyers when I'm especially bored and business cards (sometimes). Should I just be content with waiting until next march to send out postcards and flood the areas I want with them? I know its time for fall services should I advertise those through post cards, fliers and what not?
if you want work you gotta find it, talk to your current clients see if they are interested in anything soon, tell them you are looking for work and if they know anyone who needs some landscaping to pass your name.

otherwise do a little bit of advertising
Reply With Quote
  #3  
Old 08-29-2012, 09:54 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

20 is not bad at all for your first year.
Reply With Quote
  #4  
Old 08-30-2012, 03:20 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

20 is fantastic for your first year, congrats!


From experience, the next batch of clients should (or have) come from referrals.

After your first year, you may actually lose several of those clients, because you will want to get rid of them. During my first year, I have learned what doesn't float well with me, for example:

Having less clients allowed me to start relationships
This turned out bad for me, because now (years later) they expect me to still have 20 minutes to spare talking with them.
GOOD + BAD = BAD

Being able to communicate with your clients may seem like a great thing at first, you will feel like a hero, the "lawn guy with a personal touch". This is going to kill you later on, but you actually need to have this learning experience.

Being new, I allowed for my clients to negotiate.
Big mistake, as you grow these clients will become a burden - they take up all kinds of space and resources. If you can't find a way for them to pay you more, you've gotta drop them and break hearts.

Being new, I accepted every lawn
I felt successful having many lawns, however, the majority of my starter lawns were terrible. We're talking hills on top of hills, with obstacles to maneuver around every couple of feet.... Sure I got paid well, but a lot of my time was wasted, a major drop in productivity.

e.g.;

Lots of crap lawns = less time
less time = dead end

lots of good lawns = more time
more time = more lawns

Right now I'm extremely picky. I wont even quote most lawns, and it's one of the best changes I have ever made.


ANYWAY,
For me, I always retain approximately 77% of my previous clients every year, and I receive 37% new business every year (mostly) from referrals.

All of my clients had an optional survey on their contract, but most were too ignorant to fill it out... One of the questions was, "how did you find out about us?"

One customer wrote, "I saw you cutting grass, I walked over and said hello can you cut my grass next year, you said ok"




Forgot what we're talking about here... Off topic yet?
Reply With Quote
  #5  
Old 08-30-2012, 12:56 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,816
Rep Power: 10
Steve has disabled reputation
Default

Are you getting referrals? Are you asking for them from your current customers? Are you marketing to the neighbors of your current customers?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 08-30-2012, 04:54 PM
xandrew245x xandrew245x is offline
Senior Member
 
Join Date: Jul 2012
Posts: 648
Rep Power: 3
xandrew245x is on a distinguished road
Default

If I had 20 clients right now I would be very very happy.
__________________

Carlisle Lawn Care
Reply With Quote
  #7  
Old 08-30-2012, 06:19 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 6
stevef1201 is on a distinguished road
Default

NEVER STOP ADVERTISING!!!!!!!!!!!!!!!!

Fall is comming- advertise fall cleanup
Spring is comming advertise lawn maintenance fertilizing spring clean up plant installaiton

etc etc etc

NEVER stop advertising.

Current customers, look for new customers There are thousands of people who are tired of the current company, or the guy quit, or they want something that the current guy does not do.

That is thousands in your area not nation wide.

You have potentialy 1000 customers waiting to hear from you
Reply With Quote
  #8  
Old 08-30-2012, 07:21 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by stevef1201 View Post
You have potentialy 1000 customers waiting to hear from you
You think I'm some kind of wh0re or something?

lolololol
Reply With Quote
  #9  
Old 08-31-2012, 09:11 AM
Chaz Chaz is offline
Senior Member
 
Join Date: Dec 2011
Posts: 180
Rep Power: 4
Chaz is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
20 is fantastic for your first year, congrats!


From experience, the next batch of clients should (or have) come from referrals.

After your first year, you may actually lose several of those clients, because you will want to get rid of them. During my first year, I have learned what doesn't float well with me, for example:

Having less clients allowed me to start relationships
This turned out bad for me, because now (years later) they expect me to still have 20 minutes to spare talking with them.
GOOD + BAD = BAD

Being able to communicate with your clients may seem like a great thing at first, you will feel like a hero, the "lawn guy with a personal touch". This is going to kill you later on, but you actually need to have this learning experience.

Being new, I allowed for my clients to negotiate.
Big mistake, as you grow these clients will become a burden - they take up all kinds of space and resources. If you can't find a way for them to pay you more, you've gotta drop them and break hearts.

Being new, I accepted every lawn
I felt successful having many lawns, however, the majority of my starter lawns were terrible. We're talking hills on top of hills, with obstacles to maneuver around every couple of feet.... Sure I got paid well, but a lot of my time was wasted, a major drop in productivity.

e.g.;

Lots of crap lawns = less time
less time = dead end

lots of good lawns = more time
more time = more lawns

Right now I'm extremely picky. I wont even quote most lawns, and it's one of the best changes I have ever made.


ANYWAY,
For me, I always retain approximately 77% of my previous clients every year, and I receive 37% new business every year (mostly) from referrals.

All of my clients had an optional survey on their contract, but most were too ignorant to fill it out... One of the questions was, "how did you find out about us?"

One customer wrote, "I saw you cutting grass, I walked over and said hello can you cut my grass next year, you said ok"




Forgot what we're talking about here... Off topic yet?
I'd like to let at least 1 client in particular go, how did u go about letting a client go?
Reply With Quote
  #10  
Old 08-31-2012, 09:32 AM
jymie's Avatar
jymie jymie is offline
Senior Member
 
Join Date: Aug 2008
Location: Hamburg New York
Posts: 905
Rep Power: 7
jymie is on a distinguished road
Default

Quote:
Originally Posted by Chaz View Post
I'd like to let at least 1 client in particular go, how did u go about letting a client go?
I'm sorry but you will need to get another service, I must down size my area of service.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Some Customers... doug1980 General Talk 11 06-17-2009 10:35 AM
Converting Seasonal Customers to Annual Customers Greenmind Starting a lawn care business. 4 03-07-2008 01:28 AM
How NOT to get customers Steve Lawn Care Marketing & Post your marketing material for review! 0 11-28-2007 01:09 AM
Customers gene gls Gopher Software Support Archived Question & Answers - Read Only 1 03-20-2006 07:22 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
TaskEasy & Plowz & Mowz...
jrwalker333
Today 01:02 PM
Today 01:02 PM
by jrwalker333
0 22
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
Today 09:34 AM
by ExtremeLawncareServices
9 459
second year advise
cmdlawncare
01-23-2015 06:22 PM
Yesterday 11:42 PM
by jrs.landscaping
3 109
Lawn care truck
Steve
10-10-2009 03:40 AM
Yesterday 10:54 PM
by Chilehead
39 15,777
What happened to Better...
Steve
01-27-2014 04:07 PM
Yesterday 01:13 PM
by WesleySnips
16 2,976
need advise
rawssrob
02-23-2010 02:45 PM
01-23-2015 06:40 PM
by cmdlawncare
7 2,501
please Help with none...
Lawnboyman1170
01-09-2015 09:46 AM
01-23-2015 03:39 PM
by burnell76
7 436
does this sound good or...
Bradcook21
01-22-2015 09:24 AM
01-23-2015 02:02 PM
by Steve
8 217
New to forum
ROB N
01-23-2015 08:35 AM
01-23-2015 01:53 PM
by Steve
1 76
Looking for advice on...
berryjam
01-21-2015 07:37 PM
01-23-2015 01:50 PM
by Steve
9 239
Extending the life of...
rmccutchan
01-17-2015 12:37 AM
01-23-2015 01:43 PM
by Steve
8 300
osceola lawn service
jasa@wildblue.net
01-22-2015 03:23 PM
01-23-2015 01:38 PM
by Steve
1 97
How many contracts...
5StarLawnscaping
01-12-2015 03:51 PM
01-23-2015 08:46 AM
by jrs.landscaping
8 419
Tax Question
Wolf4dk
01-20-2015 01:11 AM
01-22-2015 02:28 PM
by Steve
4 212
Billy Goat Vac
Mr. Mow
01-19-2015 07:42 AM
01-22-2015 02:18 PM
by Steve
6 210
"Part Timers", "Low...
doug1980
06-10-2009 12:55 PM
01-22-2015 02:09 PM
by biglee
39 10,096
Property Pricing
GVL
01-19-2015 02:46 PM
01-21-2015 02:18 PM
by Steve
5 253
Landscapers Source For...
breadcrumb
01-16-2015 02:44 PM
01-21-2015 05:55 AM
by breadcrumb
14 408
Hoa advice
Bradcook21
01-16-2015 09:36 PM
01-20-2015 04:30 PM
by Steve
4 250
My Invention
biglee
01-11-2015 07:51 PM
01-20-2015 10:16 AM
by biglee
16 586
How to beat the pre pay...
stansg1fresh
01-13-2015 04:33 PM
01-19-2015 03:38 PM
by ringahding1
3 317
Hello from Md
homey
12-17-2014 06:55 PM
01-19-2015 01:37 PM
by Steve
12 1,097
Hi from Illinois
burtle
01-02-2015 09:46 PM
01-19-2015 01:22 PM
by Steve
3 486
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
01-19-2015 01:20 PM
by Steve
14 1,412
Lost my @#$ blower
stevef1201
01-11-2015 08:31 AM
01-17-2015 02:21 PM
by lxarth
2 350
Another Illinoisan.....
barhopper
01-11-2015 05:38 PM
01-16-2015 04:29 PM
by Steve
10 397
marketing with pizza...
apmAkron
01-15-2015 09:57 AM
01-15-2015 06:29 PM
by Steve
4 238
CRM and Quickbooks?
5StarLawnscaping
01-15-2015 08:06 AM
01-15-2015 08:06 AM
by 5StarLawnscaping
0 171
New Member, Indiana Iraq...
Timbo
07-14-2011 09:44 AM
01-14-2015 06:14 PM
by Steve
10 3,767
check this box truck out!
BLAZIER-1991
01-07-2015 07:40 PM
01-13-2015 03:06 PM
by biglee
8 604
My community only ad...
googus
01-12-2015 09:55 AM
01-13-2015 02:44 PM
by Steve
5 298
12 Years in Business!
Chilehead
10-23-2014 09:07 AM
01-13-2015 09:37 AM
by Chilehead
18 1,769
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
01-12-2015 06:32 PM
by BLAZIER-1991
30 1,525
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
01-12-2015 06:19 PM
by BLAZIER-1991
4 443
During Your Down Time
achri12
12-24-2014 03:03 PM
01-12-2015 03:54 PM
by Steve
10 1,058
Leaf cleanup
Bradcook21
01-09-2015 02:21 PM
01-12-2015 12:22 PM
by Jamesw86
4 409
Has Anyone Used Plowz ?
dpld
01-08-2014 12:14 PM
01-11-2015 02:17 PM
by burtle
20 3,319
What to pay help
Bradcook21
01-07-2015 01:32 PM
01-08-2015 07:01 PM
by Steve
1 448
Need a trailer
googus
01-07-2015 09:40 AM
01-08-2015 10:24 AM
by Upscale2
7 548
Do you guys charge buy...
burtle
01-02-2015 09:58 PM
01-07-2015 08:37 PM
by Shark1611
14 902
Organic Lawn Care...
NHray
10-17-2014 07:05 PM
01-07-2015 07:05 PM
by greyhound
18 2,143
Need advice please
CHenricks
01-06-2015 01:17 AM
01-07-2015 03:34 PM
by Steve
4 517
Mowing 2 acres
Bradcook21
01-05-2015 03:13 PM
01-07-2015 03:32 PM
by Steve
9 649
Ideas on a large bid
Knaubone
12-21-2014 11:57 AM
01-06-2015 03:55 PM
by Steve
5 971
Trailer with 4ft sides...
mayala030292
01-02-2015 09:01 PM
01-06-2015 03:33 PM
by Steve
5 600
A tip to get good...
biglee
01-04-2015 12:07 AM
01-06-2015 03:30 PM
by Steve
4 585
Work Shoes!
rsanchez1203
02-19-2013 12:07 PM
01-05-2015 09:18 PM
by Havanese2
13 7,432
EDDM post cards
hemiman
02-13-2014 06:36 PM
01-05-2015 04:22 PM
by Steve
14 2,390
Cleaning your Mower and...
MNK
01-03-2015 01:22 AM
01-05-2015 09:17 AM
by rmccutchan
10 738
where to find more...
BLAZIER-1991
01-02-2015 12:17 AM
01-04-2015 12:51 PM
by BLAZIER-1991
6 625
» Popular Tags
4wd aerocore apartment bid apartment lawn care estimate applying auger billy goat brushcutter blades bush deliquentaccounts ditches door hangers employee problems equipment rental ferris first truck foreman georgia google gopherhaul grass growing a lawn care business how to husqvarna introduction jobs john deere quik trac landscape services lawn lawn care lawn care busines plan lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lighting brass outdoor lights managing a lawn care business marketing mulch new buisness per hour service podcast pricing pto reo savannah search engine optimization seo shell snow plowing sq ft square foot starting a business starting a lawn care business steep lawns sulky theft toro toro grand stand tractor auger trailer trailer mate pro tree up sell employee walk behind wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:51 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:51 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy