Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Just lost a customer...


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 08-01-2012, 11:17 AM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default Just lost a customer...

And couldn't be happier!!! She was a HUGE PITA!! She couldn't pay on time and I always found hidden lawn treasures. One time it was a silver spoon sticking in the ground. The usual papers, charcoal, pens/pencils, ipod headphones could often be found. Glad its now overwith! Can everyone congratulate me?!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 08-01-2012, 11:41 AM
w0283767 w0283767 is offline
new member
 
Join Date: May 2012
Posts: 92
Rep Power: 0
w0283767 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I may be new to the business but I don't wait until a problem customer terminates me. I end the relationship at the first sign of trouble. There are professional ways of doing this. Not worth the trouble.
Reply With Quote
  #3  
Old 08-01-2012, 12:17 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

It was a quick in and out. I had to pass it to mow 3 others. She quit because her son came home from school. Better to end on good terms, and on mutual agreement. Customers talk...you don't want to be the topic of a bad conversation for telling them to find someone else when it was a small problem.
Reply With Quote
  #4  
Old 08-01-2012, 12:21 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,454
Rep Power: 10
Steve has disabled reputation
Default

How will you handle it if she calls when her son goes back to school and she needs help again?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 08-01-2012, 12:23 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
How will you handle it if she calls when her son goes back to school and she needs help again?
"I'm sorry, my schedule is full."
Reply With Quote
  #6  
Old 08-01-2012, 12:37 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Just kidding! I'd take her back because it was along the way to a few others, but we'd have to go over certain terms. Post dated checks will be a MUST have. Also a price increase because of the treasure hunt I have to go on. Both are not a huge issue, but they take up my time, and time away from other projects I could be doing.
Reply With Quote
  #7  
Old 08-02-2012, 12:13 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,454
Rep Power: 10
Steve has disabled reputation
Default

Has dealing with her helped you to deal with new customers that come your way and display some potential problematic issues?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 08-02-2012, 07:25 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

i always talk with new customers so we are all on an understanding. But spending an extra few minutes on a lawn to keep a customer is always worth it to me. her house was a small townhouse, i was getting $25 for 15 minutes of work. everyone here as a limit that they reach, but i feel like mine is harder to reach. i've worked full time jobs where customer retention was a #1 priority. i took some of what i learned from that company to my lawn care business. while we are all here to make some $$ and support our families, the customers are the ones who allow us to do this. so i'm less harsh until we get to that point.
Reply With Quote
  #9  
Old 08-02-2012, 07:28 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

and if i'm sad or upset i lost her...not at all. customers will come and go. it's like any business in the service industry. i lost her and an hour later i picked up another one. today i picked up 2 more jobs. so i can't complain about my business, i've done very well so far.
Reply With Quote
  #10  
Old 08-02-2012, 09:36 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Yeah. I lost one about a week ago. It was over the price. Husband OK'd it, but when wife found out, she called to say it was too much - that "We were paying a guy $25 where we used to live".

I actually tried to work with her on the price, but she said she was "too busy" and "had to go". Sounds like they hired someone else already.

She was freaking hot too. That was the only "loss" here - I picked up two others for the same price within a week.
Eye candy is nice, but it doesn't pay the bills.


That was actually the first client I've lost for a reason other than "moved", or "died".
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Lost a good customer this week Ducke Trials & Tribulations - The drama of running a business and of life. 5 09-18-2011 08:00 AM
Lost my first customer lowermower Trials & Tribulations - The drama of running a business and of life. 6 07-03-2010 04:26 PM
Lost my first customer..... I think.... MountainViewGreenskeeper Community Assistance 8 05-05-2010 03:40 PM
Got lost, lol CHEESE2009 General Talk 4 04-12-2010 07:50 AM
Lost 1 customer already tiedeman Show Off - Picture Post - Photo Gallery 5 11-16-2006 08:20 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Ready to learn and get...
Koley Lawn & Landscape
06-28-2015 05:16 AM
Today 05:12 PM
by jrs.landscaping
6 1,743
Country Life Lawn Care
darleneh
Yesterday 11:24 AM
Today 01:25 PM
by Steve
3 1,689
Dogs
Mr. Mow
Yesterday 02:37 PM
Today 11:31 AM
by Steve
3 1,684
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
Yesterday 09:23 PM
by Chilehead
6 1,784
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
Yesterday 03:26 PM
by GreenWorx
4 1,802
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
Yesterday 02:30 PM
by Mr. Mow
11 2,015
Marketing ideas
xandrew245x
04-29-2014 06:35 AM
06-25-2015 07:11 PM
by GreenWorx
34 5,620
Never ending sod jobs
avetslawncare
06-05-2015 09:46 PM
06-25-2015 11:42 AM
by Steve
11 2,256
Weed and Feed Service...
mike94740
06-23-2015 05:50 PM
06-24-2015 09:56 PM
by avetslawncare
2 1,744
Trimming hedges / trees,...
Hard-Body lawn & garden
06-23-2015 07:08 PM
06-24-2015 09:59 AM
by Steve
1 1,747
Hi Everyone from Arkansas
KellyMarie
06-04-2015 04:16 PM
06-23-2015 01:34 PM
by KellyMarie
4 2,024
how to make customers...
Bradcook21
05-27-2015 05:04 PM
06-23-2015 06:36 AM
by GreenWorx
7 2,244
problems with a customer...
LawnCareMan280
06-16-2015 10:26 PM
06-22-2015 11:11 AM
by Steve
6 2,016
Please review this FREE...
markty
06-21-2015 07:42 AM
06-22-2015 11:00 AM
by Steve
1 1,773
A good commercial bid...
burtle
06-20-2015 09:09 PM
06-22-2015 10:56 AM
by Steve
1 1,831
What would you do with...
holymoly
06-20-2015 06:48 PM
06-22-2015 10:48 AM
by Steve
1 1,770
New Member just joined...
vgoleco@hotmail.com
06-19-2015 03:49 PM
06-22-2015 10:42 AM
by Steve
2 1,809
Credit Cards - What's in...
Shark1611
06-16-2015 03:04 PM
06-21-2015 07:24 PM
by Chilehead
4 1,893
Blade usage
Wolf4dk
06-16-2015 12:18 AM
06-21-2015 05:35 PM
by kslawn
4 1,911
Hello, I am new to the...
adamslawnservices
06-17-2015 08:06 PM
06-19-2015 10:28 AM
by Steve
3 1,834
Is it too late to do...
markty
06-16-2015 05:28 PM
06-19-2015 10:22 AM
by Steve
4 1,902
First commercial bid
SGL1
06-12-2015 08:57 PM
06-18-2015 05:04 PM
by SGL1
9 2,262
Needing a website built
burtle
06-17-2015 09:02 AM
06-18-2015 11:02 AM
by Steve
7 1,977
I have been rude and...
biglee
06-15-2015 10:11 PM
06-18-2015 10:46 AM
by Steve
10 2,066
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
06-17-2015 08:38 AM
by burtle
9 3,156
Customer keeps adding...
Mr. Mow
06-13-2015 06:22 AM
06-16-2015 10:23 AM
by Steve
11 2,116
Pass discounts onto...
burnell76
06-03-2015 06:33 PM
06-16-2015 10:02 AM
by burnell76
3 2,003
burned grass only where...
nhauto
06-15-2015 05:28 PM
06-16-2015 09:45 AM
by Steve
2 1,873
Half year mark review.
Steve
06-02-2015 11:24 AM
06-15-2015 01:04 PM
by Steve
18 2,583
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
06-15-2015 01:01 PM
by Steve
86 9,616
New Member
Bruce Fehr
06-05-2015 07:13 PM
06-15-2015 12:53 PM
by Steve
6 2,000
New to the business,...
CarefreeMowing
06-12-2015 02:36 PM
06-15-2015 12:50 PM
by Steve
1 1,883
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
06-13-2015 08:48 AM
by holymoly
45 11,949
New to the forum, new to...
CarefreeMowing
06-11-2015 12:35 PM
06-12-2015 10:44 AM
by Steve
2 1,807
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
06-11-2015 10:50 PM
by stallman419
8 2,350
Website Review
Outdoordesignsknox
06-08-2015 08:44 PM
06-11-2015 09:48 PM
by Just for Cuts
13 2,221
another newish job for me
holymoly
06-07-2015 08:34 AM
06-11-2015 10:05 AM
by Steve
8 2,023
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
06-10-2015 01:45 PM
by holymoly
15 2,940
Hello from the GREAT...
gbfarmsllc
06-09-2015 11:10 AM
06-10-2015 01:29 PM
by Sprinkler Buddy
2 1,879
Hey guys and gals, I'm...
Joeyhall
06-03-2015 03:54 PM
06-08-2015 02:15 PM
by chris2500hd
8 2,118
Mowing Bermuda...
Mr. Mow
06-02-2015 12:45 PM
06-08-2015 12:45 PM
by Steve
12 2,277
Hey Guys
PrattLandscaping
06-07-2015 06:37 PM
06-08-2015 12:23 PM
by Steve
2 1,888
Share your stolen...
SGL1
05-27-2015 09:05 PM
06-08-2015 11:54 AM
by Steve
25 2,817
Hello there My name is...
zwalk1839
06-04-2015 11:10 PM
06-08-2015 11:52 AM
by Steve
4 2,004
Laid off oil field...
Mr. Mow
05-30-2015 09:03 AM
06-08-2015 06:20 AM
by Mr. Mow
4 2,112
How do you find one time...
Greg'slawnandlandscape
06-02-2015 09:57 PM
06-05-2015 09:49 PM
by avetslawncare
4 2,032
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
06-04-2015 05:24 PM
by ExtremeLawncareServices
6 2,335
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
06-04-2015 11:45 AM
by Steve
9 3,825
Say Hello !!!
Steve
03-19-2007 11:18 AM
06-04-2015 11:42 AM
by Steve
1,225 398,541
Hi I'm Theo I'm new
Tbatten
06-03-2015 09:38 AM
06-03-2015 11:12 AM
by Steve
2 1,937
» Popular Tags
ad landscaping advertising apartment complex apartment lawn care estimate applying bark billy goat brushcutter blowout bob villa collections commercial curb appeal services demonstration design door hangers edging employee problems equipment dealer equipment rental facebook foreman free advertising free lawn care google growing a lawn care business hardscapes hills how to husqvarna increase customers jobs landscape landscape services landscaping lawn aeration lawn care lawn care busines plan lawn mowing marketing marketing secrets more customers business mr dave new business ordinance past due patio install per hour service plowing pricing push versus ride scripts secrets to landscaping shell shreaded small engine repair snow plowing sq ft square foot swzt trailer trailer mate pro tree trimmer rack up sell employee web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:24 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:24 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy