Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Just lost a customer...


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 08-01-2012, 11:17 AM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default Just lost a customer...

And couldn't be happier!!! She was a HUGE PITA!! She couldn't pay on time and I always found hidden lawn treasures. One time it was a silver spoon sticking in the ground. The usual papers, charcoal, pens/pencils, ipod headphones could often be found. Glad its now overwith! Can everyone congratulate me?!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 08-01-2012, 11:41 AM
w0283767 w0283767 is offline
Member
 
Join Date: May 2012
Posts: 92
Rep Power: 2
w0283767 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I may be new to the business but I don't wait until a problem customer terminates me. I end the relationship at the first sign of trouble. There are professional ways of doing this. Not worth the trouble.
__________________
http://www.northshorelawn.com
Reply With Quote
  #3  
Old 08-01-2012, 12:17 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

It was a quick in and out. I had to pass it to mow 3 others. She quit because her son came home from school. Better to end on good terms, and on mutual agreement. Customers talk...you don't want to be the topic of a bad conversation for telling them to find someone else when it was a small problem.
Reply With Quote
  #4  
Old 08-01-2012, 12:21 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 35,752
Rep Power: 10
Steve has disabled reputation
Default

How will you handle it if she calls when her son goes back to school and she needs help again?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 08-01-2012, 12:23 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
How will you handle it if she calls when her son goes back to school and she needs help again?
"I'm sorry, my schedule is full."
Reply With Quote
  #6  
Old 08-01-2012, 12:37 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Just kidding! I'd take her back because it was along the way to a few others, but we'd have to go over certain terms. Post dated checks will be a MUST have. Also a price increase because of the treasure hunt I have to go on. Both are not a huge issue, but they take up my time, and time away from other projects I could be doing.
Reply With Quote
  #7  
Old 08-02-2012, 12:13 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 35,752
Rep Power: 10
Steve has disabled reputation
Default

Has dealing with her helped you to deal with new customers that come your way and display some potential problematic issues?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 08-02-2012, 07:25 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

i always talk with new customers so we are all on an understanding. But spending an extra few minutes on a lawn to keep a customer is always worth it to me. her house was a small townhouse, i was getting $25 for 15 minutes of work. everyone here as a limit that they reach, but i feel like mine is harder to reach. i've worked full time jobs where customer retention was a #1 priority. i took some of what i learned from that company to my lawn care business. while we are all here to make some $$ and support our families, the customers are the ones who allow us to do this. so i'm less harsh until we get to that point.
Reply With Quote
  #9  
Old 08-02-2012, 07:28 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

and if i'm sad or upset i lost her...not at all. customers will come and go. it's like any business in the service industry. i lost her and an hour later i picked up another one. today i picked up 2 more jobs. so i can't complain about my business, i've done very well so far.
Reply With Quote
  #10  
Old 08-02-2012, 09:36 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Yeah. I lost one about a week ago. It was over the price. Husband OK'd it, but when wife found out, she called to say it was too much - that "We were paying a guy $25 where we used to live".

I actually tried to work with her on the price, but she said she was "too busy" and "had to go". Sounds like they hired someone else already.

She was freaking hot too. That was the only "loss" here - I picked up two others for the same price within a week.
Eye candy is nice, but it doesn't pay the bills.


That was actually the first client I've lost for a reason other than "moved", or "died".
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Lost a good customer this week Ducke Trials & Tribulations - The drama of running a business and of life. 5 09-18-2011 08:00 AM
Lost my first customer lowermower Trials & Tribulations - The drama of running a business and of life. 6 07-03-2010 04:26 PM
Lost my first customer..... I think.... MountainViewGreenskeeper Community Assistance 8 05-05-2010 03:40 PM
Got lost, lol CHEESE2009 General Talk 4 04-12-2010 07:50 AM
Lost 1 customer already tiedeman Show Off - Picture Post - Photo Gallery 5 11-16-2006 08:20 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Customers droping like...
goodtimez
Yesterday 09:53 AM
Yesterday 09:36 PM
by Greg'slawnandlandscape
6 109
2.5 acre mowing
xandrew245x
Yesterday 06:55 AM
Yesterday 08:57 PM
by xandrew245x
6 95
new to this forum!
mower13126
Yesterday 07:37 PM
Yesterday 07:37 PM
by mower13126
0 30
Back for this year
xandrew245x
02-21-2014 04:30 PM
Yesterday 05:36 PM
by Steve
13 836
Best Bulk Mulch delivery...
Steven Virgadamo
Yesterday 09:52 AM
Yesterday 05:34 PM
by Steve
2 49
this mower is driving me...
boog
04-17-2014 12:07 PM
Yesterday 05:10 PM
by Steve
3 106
Steve Virgadamo,...
Steven Virgadamo
Yesterday 09:49 AM
Yesterday 05:08 PM
by Steve
2 42
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
Yesterday 04:51 PM
by Steve
3 84
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
Yesterday 04:49 PM
by Steve
11 329
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
Yesterday 04:47 PM
by Steve
5 175
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
Yesterday 04:43 PM
by Steve
16 337
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 04:41 PM
by Steve
31 1,034
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
Yesterday 04:39 PM
by Steve
9 190
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
Yesterday 04:04 PM
by stevef1201
10 185
leaf removal
tlf59263
04-15-2014 10:00 PM
Yesterday 03:59 PM
by stevef1201
6 162
REO calling
Dan Tanner
04-16-2014 05:03 PM
Yesterday 10:06 AM
by kslawn
9 211
Pay per click advertising
roostertail
02-12-2014 07:26 PM
04-17-2014 07:11 PM
by yardrate
10 600
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 713
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 94
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 264
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 85
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
04-16-2014 10:43 AM
by Steve
3 110
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 593
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 221
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 163
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 298
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 197
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 99
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 285,242
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 418
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-14-2014 10:51 AM
by Steve
8 318
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 414
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 166
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
04-14-2014 10:03 AM
by Steve
5 191
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 400
Hello all
Griff20114
04-12-2014 05:08 PM
04-14-2014 09:46 AM
by Steve
1 108
Step by Step Spring Lawn...
WarriorLawnscaping
04-10-2014 07:01 AM
04-14-2014 09:43 AM
by Steve
5 232
Jeff Cowden
jcowden
04-11-2014 07:27 PM
04-14-2014 09:39 AM
by Steve
1 105
Exmark Commercial 30...
Dan Tanner
04-11-2014 05:35 AM
04-14-2014 09:37 AM
by Steve
4 186
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-14-2014 08:04 AM
by acrajchel
21 1,583
Small guy time to get a...
googus
04-08-2014 08:16 AM
04-13-2014 07:18 PM
by A. Kulak Landscaping
9 314
Weekly vs. Bi-weekly
CDLAWNCARE
04-12-2014 01:48 PM
04-13-2014 06:03 PM
by kslawn
9 327
Weed ID help
TwinBrosLC
04-12-2014 10:39 AM
04-13-2014 07:40 AM
by stevef1201
4 160
Lexington, KY
acrajchel
04-07-2014 01:06 PM
04-11-2014 09:49 PM
by acrajchel
1 133
Food Plot Management
BlackRain75
04-11-2014 10:20 AM
04-11-2014 03:51 PM
by Steve
4 132
Estimating a job
acrajchel
04-08-2014 11:07 AM
04-11-2014 03:32 PM
by Steve
6 290
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
04-11-2014 03:25 PM
by Steve
11 1,004
Hello....
SWFloridaLawns
04-10-2014 06:15 PM
04-11-2014 02:28 PM
by Steve
2 125
Truck, Trailer,...
hawthornelawncare
12-23-2011 12:01 AM
04-10-2014 10:33 PM
by ExtremeLawncareServices
78 25,063
Trading Accounts
goodtimez
04-09-2014 05:42 PM
04-10-2014 01:55 PM
by Steve
2 159
» Popular Tags
2wd 4x4 ads butterfly gardens buy charge christmas client craigslist credit card customers echo exmark fall ferris financing florida flower bed franchise georgia gopherhaul grass clarksville gravely gravely 34" zero turn health holiday how much to charge how to bid installation kansas city kawasaki lawn care lawn care business podcast lawn care business show lawn service clarksville tn leaf lighting brass outdoor lights llp marketing mow mowing mulch mulch estimate new and restored landscapes new buisness new business new start office management oil payment podcast property management company redmax savannah scag schedule selling seo snow sole proprietorship sprayer starting a business stihl subcontractor tree care unreasonable upsell walk behind walker winter money making ideas
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 01:51 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 01:51 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy