Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Phone or email?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-31-2012, 05:40 AM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default Phone or email?

Times are changing fast! I noticed the 40+ yr old generation prefers phone calls, but the younger is all about emails! I noticed when I email a customer, I have to be very careful with what I say. Because they will study EVERYTHING I type!! One good thing I have had luck with, is in your emails, type the service you are doing followed by the price. This way the price doesn't stick in their mind as they read. I know its a debate to do a meet/greet with the customers, or talk over phone. But lately I've done more email quotes than phone quotes. Out of all my quotes, I only lost 1 this year- it was a highball because I didn't want to mess with her. Anyone else running into the same thing???? How are you doing your email quotes?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-31-2012, 08:28 AM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
i do agree that the times are a changing but i certainly would not say it is for the better.
the younger generations rely so heavily on social media that they have absolutely no social skills what so ever.
they prefer to do business through emails because it takes the human element out of the equation so if you sent them a price they did not like they don't have to muster up the balls to tell you face to face or on the telephone.

i am obviously from the older generation but not that old as to where i am out of touch and i do have conversations with customers through emails but any initial business deal i prefer the face to face because it is not only more professional, it shows you are willing to take the time for them as well as i beleive you can get a better feel as to if they are serious and if they are a customer you even want to work for.

i know we all want every job that comes our way but it is very important to screen your customers just like they screen their prospective contractors.

we do live in a free country and just as much as they have the right to choose who works for them i too as a business owner am free to choose who i want to work for.
Reply With Quote
  #3  
Old 07-31-2012, 09:06 AM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

I agree 100%. Im in the middle of the generations, so I deal with both worlds. It's harder to an extent with social media, especially the review sites like angieslist. Theres always goin to be a bad apple that posts a negative review because you wouldn't come down $15 off a $40 quote. I always and forever will tell people how I feel, thats a part of my Marine Corps side that can't be taken away. I see and hear alot about people utilizing google earth as a means to quote, but I've always felt its best to see with your own eyes. This way you can see for yourself what your dealing with. I have no problems with either method of communication, sometimes email is easier than listening to 20 minutes of whining.
Reply With Quote
  #4  
Old 07-31-2012, 04:29 PM
shadrach's Avatar
shadrach shadrach is offline
Senior Member
 
Join Date: Mar 2010
Location: Indiana
Posts: 258
Rep Power: 6
shadrach is on a distinguished road
Default

I steer people towards email whenever possible. Everything is in writing & easier to control when/how long a conversation lasts. It is nice to be able to link to info on website/blog for reference as well. It seems like it is easier for someone to respond to an email while they are at work than a phone call.
Reply With Quote
  #5  
Old 07-31-2012, 05:34 PM
hansenslawncare hansenslawncare is offline
Member
 
Join Date: Sep 2011
Location: Woodbury, MN
Posts: 86
Rep Power: 4
hansenslawncare is on a distinguished road
Default

I'm not sure if I'd be considered that "younger generation" I'm 29...but I think my generation is pretty well versed in the social department.

Anyways...

I'd have to disagree with some here...about 90 + percent of my customers have contacted me online and prefer email communication over face to face/phone conversations, and most of my customers are in the 40-60 range.

For me...doesn't really matter. I'll chop it up (slang for conversation for you old timers, lol) j/k, or I'll email, whatever the customer wants.
Reply With Quote
  #6  
Old 07-31-2012, 05:42 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

After I'm established with a client, I prefer email or texting.

I never want to bother anyone with phone calls and an email or text isn't going to interrupt anyone's dinner with their family.

I think I have two clients who I've never spoken to. All communication has been via email.

Initially though, I prefer to speak to someone, and meeting them in person is even better.
Reply With Quote
  #7  
Old 07-31-2012, 06:33 PM
branchoutshrub branchoutshrub is offline
Junior Member
 
Join Date: Mar 2012
Location: Woodbury, MN
Posts: 19
Rep Power: 4
branchoutshrub is on a distinguished road
Default

We email as much as possible. That way it is in writing and no gray area to come back to haunt you.
Reply With Quote
  #8  
Old 07-31-2012, 07:15 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by branchoutshrub View Post
We email as much as possible. That way it is in writing and no gray area to come back to haunt you.
I love the fact that I can save all my emails and always go back to them to make sure the customer and myself are on the same page. Even if I ever meet a customer, I ALWAYS follow up with an email, just so we are both on the same understanding of price and service.
Reply With Quote
  #9  
Old 07-31-2012, 08:21 PM
WorkForMySelf WorkForMySelf is offline
new member
 
Join Date: Jan 2012
Posts: 210
Rep Power: 0
WorkForMySelf is on a distinguished road
Default

Quote:
Originally Posted by dpld View Post
i do agree that the times are a changing but i certainly would not say it is for the better.
the younger generations rely so heavily on social media that they have absolutely no social skills what so ever.
they prefer to do business through emails because it takes the human element out of the equation so if you sent them a price they did not like they don't have to muster up the balls to tell you face to face or on the telephone.
OMG you hit the nail on the head. I try to push an answer face to face until they kick me off the property or tell me to go ahead. I know i just got 99 frownie faces for putting it like that but it works for me and maybe this advice will help someone else.
Reply With Quote
  #10  
Old 07-31-2012, 11:27 PM
The Cleaning Doctor's Avatar
The Cleaning Doctor The Cleaning Doctor is offline
Senior Member
 
Join Date: Nov 2009
Location: Helena, MT
Posts: 927
Rep Power: 6
The Cleaning Doctor is on a distinguished road
Default

A lot of it comes down to your sales ability. I found that most of my email contacts were tire kickers where phone and face to face I was able to close most of the bids. They may have been tire kickers in the beginning but when you can sell yourself, you have to do that in person.
__________________
Pat
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Business email TiedemanLLC General Business Discussions 11 02-06-2012 05:57 PM
Email TOUJOURS PRET Community Assistance 1 01-10-2009 05:47 PM
Email-able template thecuttingedge Gopher Software Support Archived Question & Answers - Read Only 1 10-10-2006 06:20 PM
Email and phone vs Face to face. Steve General Business Discussions 12 05-23-2006 05:44 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Covering a landscape...
Dan Tanner
Yesterday 09:01 AM
Today 10:21 AM
by Dan Tanner
3 84
Commercial Jobs
CurbAppeal1
03-25-2015 04:22 PM
Today 07:23 AM
by CurbAppeal1
6 233
Hydro oil
googus
Today 06:45 AM
Today 06:45 AM
by googus
0 20
Bid for large home...
lxarth
03-22-2015 11:06 AM
Today 01:08 AM
by lxarth
10 372
Dethatching attachments
jcurr33
Yesterday 08:56 PM
Yesterday 08:56 PM
by jcurr33
0 38
Billing methods
jcurr33
03-26-2015 01:33 PM
Yesterday 05:13 PM
by avetslawncare
8 231
bidding a cemetery....
NPM_LLC
03-28-2015 10:56 AM
Yesterday 01:18 PM
by jrs.landscaping
5 134
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
Yesterday 12:50 PM
by SC93
3 404
35,000 Eddm
greenscaper123
03-18-2015 12:51 PM
Yesterday 12:32 PM
by SC93
19 540
Weed and Feed
robkattankate
03-19-2015 09:00 PM
Yesterday 08:42 AM
by Dan Tanner
5 529
Ferris FW35 questions
Chilehead
03-10-2015 08:31 PM
03-28-2015 03:14 PM
by Dan Tanner
5 405
First big mower decision?
SGL1
03-28-2015 08:58 AM
03-28-2015 08:58 AM
by SGL1
0 87
Employee job training...
brookline
12-15-2014 07:15 PM
03-28-2015 08:43 AM
by biglee
28 2,418
Mower vs lot size advice
jcurr33
03-25-2015 09:29 PM
03-28-2015 08:37 AM
by Dan Tanner
5 208
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
03-28-2015 08:25 AM
by SGL1
11 547
Trepidation about...
michellemarvin
03-23-2015 07:46 PM
03-28-2015 05:35 AM
by Dan Tanner
2 185
How do you get...
ESREVER
03-25-2015 01:30 PM
03-28-2015 12:18 AM
by lxarth
7 219
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
03-27-2015 11:42 PM
by lxarth
15 3,459
hoa bid need help
bigdaveha12
03-24-2015 08:29 PM
03-27-2015 11:17 PM
by lxarth
6 269
introducing myself
chris2500hd
03-24-2015 11:16 AM
03-27-2015 02:02 PM
by Steve
8 247
Flag or no flag
Matther777
03-24-2015 02:41 PM
03-27-2015 12:25 PM
by biglee
10 354
Office Administration...
Girlfriend
03-26-2015 05:40 PM
03-26-2015 05:40 PM
by Girlfriend
0 603
Is this tree beyond help?
SGL1
03-22-2015 05:35 PM
03-25-2015 08:55 PM
by SGL1
14 1,016
Opinions on truck wrap
Trupro
02-28-2015 03:21 PM
03-25-2015 07:54 PM
by Trupro
33 1,605
The New Wave!!!! Read...
Jamesw86
03-22-2015 08:33 PM
03-25-2015 02:50 PM
by Steve
10 334
grass in the gas tank
robkattankate
03-23-2015 04:37 PM
03-25-2015 02:36 PM
by Steve
5 216
Helping others
hansenslawncare
09-15-2011 08:50 PM
03-25-2015 02:33 PM
by Steve
11 2,681
DOT Number
acrajchel
03-20-2015 05:56 PM
03-25-2015 02:28 PM
by Steve
7 493
Michelin x tweel.
apmAkron
03-23-2015 04:22 PM
03-24-2015 12:40 PM
by Steve
3 151
spike aerator???
Bradcook21
03-21-2015 01:55 PM
03-24-2015 10:32 AM
by acrajchel
4 239
Hello from Maryland
michellemarvin
03-23-2015 12:44 PM
03-23-2015 07:33 PM
by michellemarvin
2 163
hello from south GA.
CCandALawnCare
03-23-2015 03:46 AM
03-23-2015 07:06 PM
by CCandALawnCare
2 142
Say Hello !!!
Steve
03-19-2007 11:18 AM
03-23-2015 06:14 PM
by jethro
1,218 380,362
Is anyone doing mosquito...
BWild
01-27-2015 11:30 AM
03-23-2015 12:28 PM
by Steve
9 870
Should i take on this...
christw
03-17-2013 01:23 PM
03-22-2015 09:02 PM
by ExtremeLawncareServices
36 7,602
mower stalls when...
boog
03-19-2015 08:20 AM
03-21-2015 08:13 PM
by Wolf4dk
7 286
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
03-20-2015 10:00 PM
by ExtremeLawncareServices
32 3,935
Hello Emily Reyes from...
Webster14829
03-20-2015 11:23 AM
03-20-2015 03:36 PM
by Steve
2 195
Finally going to give it...
jcurr33
03-12-2015 08:09 PM
03-20-2015 03:31 PM
by Steve
10 580
Weed id?
SGL1
03-17-2015 08:20 PM
03-20-2015 02:37 PM
by Steve
6 297
Mobile small engine...
luckylogger
03-15-2015 02:05 PM
03-20-2015 06:17 AM
by jrs.landscaping
15 506
Brad Cook 21
SC93
03-16-2015 10:40 PM
03-19-2015 09:04 PM
by Bradcook21
4 451
honest opinion please
uppercut
02-17-2015 01:30 AM
03-18-2015 02:55 PM
by Steve
15 1,348
Repair or replace the...
lxarth
12-17-2014 04:07 PM
03-18-2015 02:49 PM
by Just for Cuts
21 2,043
new to the site
bigdaveha12
03-17-2015 09:13 PM
03-18-2015 02:33 PM
by Steve
1 221
Small dovetail truck...
ExtremeLawncareServices
03-04-2015 06:47 PM
03-17-2015 10:14 PM
by ExtremeLawncareServices
17 884
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
03-17-2015 08:15 PM
by SGL1
3 300
mulch questions
Bradcook21
03-08-2015 08:37 AM
03-17-2015 07:00 PM
by Bradcook21
23 1,030
Scag hydro w/b frame...
Just for Cuts
03-11-2015 03:32 PM
03-17-2015 06:37 PM
by lxarth
11 624
Buy new or used?
lxarth
12-26-2014 09:50 PM
03-17-2015 06:11 PM
by lxarth
14 1,760
» Popular Tags
aerocore apartment complex auger bark billy goat brushcutter blades bob villa collections design edging employee problems equipment rental ferris flyers foreman free advertising grass growing a lawn care business hardscapes hills hiring husqvarna introduction john deere quik trac landscape landscape services landscaping training lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo marketing marketing secrets more customers business mr dave mulch new business ordinance past due per hour charge pricing profit on employee pto push versus ride running a business scripts search engine optimization secrets to landscaping sell the vision seo shell small engine repair square foot steep lawns sulky toro grand stand trailer tree trimmer rack truck new used landscape up sell employee walk behind web design website website design winterization won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:02 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:02 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy