Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Phone or email?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-31-2012, 06:40 AM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default Phone or email?

Times are changing fast! I noticed the 40+ yr old generation prefers phone calls, but the younger is all about emails! I noticed when I email a customer, I have to be very careful with what I say. Because they will study EVERYTHING I type!! One good thing I have had luck with, is in your emails, type the service you are doing followed by the price. This way the price doesn't stick in their mind as they read. I know its a debate to do a meet/greet with the customers, or talk over phone. But lately I've done more email quotes than phone quotes. Out of all my quotes, I only lost 1 this year- it was a highball because I didn't want to mess with her. Anyone else running into the same thing???? How are you doing your email quotes?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-31-2012, 09:28 AM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
i do agree that the times are a changing but i certainly would not say it is for the better.
the younger generations rely so heavily on social media that they have absolutely no social skills what so ever.
they prefer to do business through emails because it takes the human element out of the equation so if you sent them a price they did not like they don't have to muster up the balls to tell you face to face or on the telephone.

i am obviously from the older generation but not that old as to where i am out of touch and i do have conversations with customers through emails but any initial business deal i prefer the face to face because it is not only more professional, it shows you are willing to take the time for them as well as i beleive you can get a better feel as to if they are serious and if they are a customer you even want to work for.

i know we all want every job that comes our way but it is very important to screen your customers just like they screen their prospective contractors.

we do live in a free country and just as much as they have the right to choose who works for them i too as a business owner am free to choose who i want to work for.
Reply With Quote
  #3  
Old 07-31-2012, 10:06 AM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

I agree 100%. Im in the middle of the generations, so I deal with both worlds. It's harder to an extent with social media, especially the review sites like angieslist. Theres always goin to be a bad apple that posts a negative review because you wouldn't come down $15 off a $40 quote. I always and forever will tell people how I feel, thats a part of my Marine Corps side that can't be taken away. I see and hear alot about people utilizing google earth as a means to quote, but I've always felt its best to see with your own eyes. This way you can see for yourself what your dealing with. I have no problems with either method of communication, sometimes email is easier than listening to 20 minutes of whining.
Reply With Quote
  #4  
Old 07-31-2012, 05:29 PM
shadrach's Avatar
shadrach shadrach is offline
Senior Member
 
Join Date: Mar 2010
Location: Indiana
Posts: 256
Rep Power: 5
shadrach is on a distinguished road
Default

I steer people towards email whenever possible. Everything is in writing & easier to control when/how long a conversation lasts. It is nice to be able to link to info on website/blog for reference as well. It seems like it is easier for someone to respond to an email while they are at work than a phone call.
Reply With Quote
  #5  
Old 07-31-2012, 06:34 PM
hansenslawncare hansenslawncare is offline
Member
 
Join Date: Sep 2011
Location: Woodbury, MN
Posts: 86
Rep Power: 4
hansenslawncare is on a distinguished road
Default

I'm not sure if I'd be considered that "younger generation" I'm 29...but I think my generation is pretty well versed in the social department.

Anyways...

I'd have to disagree with some here...about 90 + percent of my customers have contacted me online and prefer email communication over face to face/phone conversations, and most of my customers are in the 40-60 range.

For me...doesn't really matter. I'll chop it up (slang for conversation for you old timers, lol) j/k, or I'll email, whatever the customer wants.
__________________
www.hansenslawncare.com
Reply With Quote
  #6  
Old 07-31-2012, 06:42 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

After I'm established with a client, I prefer email or texting.

I never want to bother anyone with phone calls and an email or text isn't going to interrupt anyone's dinner with their family.

I think I have two clients who I've never spoken to. All communication has been via email.

Initially though, I prefer to speak to someone, and meeting them in person is even better.
Reply With Quote
  #7  
Old 07-31-2012, 07:33 PM
branchoutshrub branchoutshrub is offline
Junior Member
 
Join Date: Mar 2012
Location: Woodbury, MN
Posts: 19
Rep Power: 3
branchoutshrub is on a distinguished road
Default

We email as much as possible. That way it is in writing and no gray area to come back to haunt you.
Reply With Quote
  #8  
Old 07-31-2012, 08:15 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by branchoutshrub View Post
We email as much as possible. That way it is in writing and no gray area to come back to haunt you.
I love the fact that I can save all my emails and always go back to them to make sure the customer and myself are on the same page. Even if I ever meet a customer, I ALWAYS follow up with an email, just so we are both on the same understanding of price and service.
Reply With Quote
  #9  
Old 07-31-2012, 09:21 PM
WorkForMySelf WorkForMySelf is offline
new member
 
Join Date: Jan 2012
Posts: 210
Rep Power: 0
WorkForMySelf is on a distinguished road
Default

Quote:
Originally Posted by dpld View Post
i do agree that the times are a changing but i certainly would not say it is for the better.
the younger generations rely so heavily on social media that they have absolutely no social skills what so ever.
they prefer to do business through emails because it takes the human element out of the equation so if you sent them a price they did not like they don't have to muster up the balls to tell you face to face or on the telephone.
OMG you hit the nail on the head. I try to push an answer face to face until they kick me off the property or tell me to go ahead. I know i just got 99 frownie faces for putting it like that but it works for me and maybe this advice will help someone else.
Reply With Quote
  #10  
Old 08-01-2012, 12:27 AM
The Cleaning Doctor's Avatar
The Cleaning Doctor The Cleaning Doctor is offline
Senior Member
 
Join Date: Nov 2009
Location: Helena, MT
Posts: 927
Rep Power: 6
The Cleaning Doctor is on a distinguished road
Default

A lot of it comes down to your sales ability. I found that most of my email contacts were tire kickers where phone and face to face I was able to close most of the bids. They may have been tire kickers in the beginning but when you can sell yourself, you have to do that in person.
__________________
Pat
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Business email TiedemanLLC General Business Discussions 11 02-06-2012 06:57 PM
Email TOUJOURS PRET Community Assistance 1 01-10-2009 06:47 PM
Email-able template thecuttingedge Gopher Software Support Archived Question & Answers - Read Only 1 10-10-2006 07:20 PM
Email and phone vs Face to face. Steve General Business Discussions 12 05-23-2006 06:44 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Stander Vs. Zt
totalscape
12-20-2014 07:57 PM
Today 12:29 AM
by rmccutchan
5 111
Complete body therapy...
zermin
Yesterday 11:51 PM
Yesterday 11:51 PM
by zermin
0 16
Repair or replace the...
lxarth
12-17-2014 05:07 PM
Yesterday 09:46 PM
by Just Cuts
10 304
Facebook
element009
03-23-2011 09:36 AM
Yesterday 04:33 PM
by stevef1201
38 9,896
Ideas on a large bid
Knaubone
Yesterday 11:57 AM
Yesterday 11:57 AM
by Knaubone
0 45
what do you "love" to...
calebmoss
07-06-2011 10:05 PM
Yesterday 12:52 AM
by rmccutchan
31 9,064
I'm BACK!
SuperiorPower
12-16-2014 11:08 PM
12-20-2014 11:33 PM
by SuperiorPower
7 262
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
12-19-2014 09:45 PM
by ExtremeLawncareServices
189 16,767
Georgia Boys!
Chilehead
12-18-2014 10:23 PM
12-19-2014 09:36 PM
by Chilehead
2 124
Employee job training...
brookline
12-15-2014 08:15 PM
12-19-2014 07:48 PM
by SuperiorPower
9 370
Hello from Md
homey
12-17-2014 06:55 PM
12-19-2014 06:00 PM
by homey
5 214
Has Obamacare helped or...
Steve
12-18-2014 04:37 PM
12-19-2014 05:43 PM
by stevef1201
3 149
What Fertilizer to Use?
acrajchel
04-07-2014 02:56 PM
12-17-2014 01:11 PM
by Steve
23 3,022
Grass hopper mower
ExtremeLawncareServices
12-05-2013 09:51 AM
12-17-2014 09:40 AM
by SuperiorPower
34 6,170
Peco Bagger
AGPS
11-18-2014 02:20 PM
12-17-2014 09:13 AM
by SuperiorPower
15 1,386
New to Gopher Haul-from...
323k13l
12-12-2014 10:34 PM
12-15-2014 02:58 PM
by Steve
3 340
hi
creteland
12-12-2014 09:06 AM
12-15-2014 01:45 PM
by Steve
5 327
New addition to my small...
googus
12-12-2014 07:36 PM
12-15-2014 07:47 AM
by googus
4 406
Ferris IS700Z
rmccutchan
12-14-2014 01:10 AM
12-14-2014 11:41 PM
by rmccutchan
4 306
Charge what the market...
Billy Goat
12-09-2014 12:39 PM
12-14-2014 06:39 PM
by biglee
20 847
Hi from IL
steveinil
11-25-2014 02:07 PM
12-12-2014 07:18 AM
by steveinil
4 847
Utility Company Right of...
eastsidelandcare
12-11-2014 04:54 PM
12-11-2014 04:54 PM
by eastsidelandcare
0 313
leaf removal
Double J LLC
10-03-2014 05:24 PM
12-11-2014 04:50 PM
by eastsidelandcare
33 4,156
suggestions on full lawn...
Brian3137
12-10-2014 07:18 PM
12-11-2014 03:41 PM
by Steve
6 431
new to me box truck
jrayb39667
03-06-2014 11:20 PM
12-11-2014 09:43 AM
by Sprinkler Buddy
18 3,433
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
12-10-2014 02:45 PM
by WesleySnips
7 673
Echo pb200 blower fuel...
googus
12-06-2014 09:03 PM
12-09-2014 06:35 PM
by Steve
3 525
Are you prepared for the...
Steve
12-02-2014 04:13 PM
12-09-2014 06:22 PM
by Steve
7 943
Email Address Name
Just Cuts
12-07-2014 09:49 PM
12-08-2014 03:15 PM
by Steve
3 466
Inspection form
stevef1201
12-07-2014 10:38 AM
12-08-2014 03:10 PM
by Steve
1 468
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
12-08-2014 12:37 PM
by jrs.landscaping
108 34,287
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
12-07-2014 06:35 PM
by stevef1201
24 1,767
Innovation by mandate
bayoubandit
11-29-2014 01:33 PM
12-06-2014 03:27 PM
by SGL1
12 1,015
Trying something new,...
ExtremeLawncareServices
09-21-2014 10:07 PM
12-05-2014 11:06 AM
by Steve
9 2,306
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
12-04-2014 01:32 PM
by stevef1201
15 1,496
How many hours is too...
Just Cuts
12-04-2014 09:00 AM
12-04-2014 01:02 PM
by Just for Cuts
6 655
Does this sound like a...
googus
12-03-2014 07:47 AM
12-04-2014 12:37 PM
by Steve
5 734
New website
Chilehead
11-20-2014 04:39 PM
12-04-2014 12:27 PM
by Steve
14 1,267
New website
SGL1
12-02-2014 10:55 PM
12-03-2014 11:17 PM
by BLC7
19 902
Websites, how long...
Dan Tanner
03-09-2014 08:29 AM
12-03-2014 11:12 PM
by SGL1
21 3,292
I Want to buy old...
ExtremeLawncareServices
10-10-2014 11:04 PM
12-03-2014 10:36 PM
by ExtremeLawncareServices
8 1,912
GPS trackers for...
Billy Goat
12-02-2014 06:09 PM
12-03-2014 07:17 PM
by Steve
8 753
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
12-03-2014 06:31 PM
by SGL1
17 1,496
Hiring Subs over Temps
Billy Goat
12-02-2014 06:26 AM
12-03-2014 01:24 PM
by Steve
3 674
Thanksgiving cards
Steve
11-10-2008 11:57 AM
12-02-2014 11:11 PM
by SGL1
11 9,567
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
12-02-2014 02:17 PM
by jrs.landscaping
12 1,526
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
12-02-2014 08:47 AM
by SGL1
6 1,548
old contracts
bayoubandit
11-29-2014 11:10 AM
12-01-2014 11:20 AM
by Steve
3 742
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
12-01-2014 10:54 AM
by Steve
9 1,318
Lawn care truck
Steve
10-10-2009 03:40 AM
12-01-2014 10:45 AM
by Steve
32 15,233
» Popular Tags
4wd apartment bid apartment lawn care estimate applying bid bob villa bush commercial decorating deliquentaccounts demonstration ditches edging employee problems ferris first truck four wheel drive gopherhaul grass hardscapes hiring how much to charge how to hydraulic installation introduction landscape services lawn lawn care lawn care busines plan lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo managing a lawn care business mulch mulch price new business past due patio install per hour charge podcast profit on employee reo scag v-ride scripts shell snow snow plowing starting a business starting a lawn care business start up lawn care business steep lawns steve sulky theft toro tractor auger trailer mate pro tree truck new used landscape turfgrass consulting up sell employee walk behind won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:46 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:46 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy