Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

It's good to have friends!


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-07-2012, 06:49 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default It's good to have friends!

My clients are so-far pretty fantastic this season, until;

A lady just called (been with us for 3 years). She has always been a pain in the arse (Super Jewy).

First thing she says is, "This other company does this and that for the customers they have".

I had to explain to her that the clients of the other company are PAYING for that work to be done. Stupid c#nt.... Not in the mood for headaches YET!

Anyway, she chose us, BUT I just called a competitor (ally). I said, "I have a client on x street, her lawn is very simple but I just can't put up with her this season, maybe you will have better luck!". I explained my price, what up-sells she wants, etc.

I told my friend to go advertise to her so that she switches to them and I can get rid of her before she writes me any cheques...

-

The reason for this is, the majority of my 'first ever' clients have pretty much become a burden. Some of these clients still don't pay great, and they like to aggravate me.

I've made a LOT of changes so that this year would be great and stress free (as much as possible), and I'm not going to let one bad apple even attempt to get under my skin.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-07-2012, 09:31 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,371
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Quote:
The reason for this is, the majority of my 'first ever' clients have pretty much become a burden.
Scott, isn't that interesting how as you grow, you shed some old customers and pick up new ones that are more fitting?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 05-08-2012, 04:06 AM
CS-LawnService CS-LawnService is offline
Senior Member
 
Join Date: Sep 2011
Location: Paw Paw West Virginia
Age: 50
Posts: 133
Rep Power: 4
CS-LawnService is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Scott, isn't that interesting how as you grow, you shed some old customers and pick up new ones that are more fitting?
More fitting or less hating ?

Scott has the strangest customers
__________________
Chris Hoeltke
serving Winchester Virginia and surrounding areas
C&S Lawn Service

Reply With Quote
  #4  
Old 05-08-2012, 06:06 AM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

I have a few customers that think that $30 means I will spend all day vacuuming up every little piece of grass. Don't get me wrong my lawns look very nice
Reply With Quote
  #5  
Old 05-29-2012, 01:26 PM
Ladybug Landscape Ladybug Landscape is offline
Junior Member
 
Join Date: May 2012
Location: Jacksonville, FL
Posts: 5
Rep Power: 3
Ladybug Landscape is on a distinguished road
Angry man hours???

Quote:
Originally Posted by willshome View Post
I have a few customers that think that $30 means I will spend all day vacuuming up every little piece of grass. Don't get me wrong my lawns look very nice
I have a customer and quoted her husband because she told me to deal with him. 30. a hour to clear a fence line that is 20 ft deep in vines and old wood and just mess. I hauled 11, 6x12 full trailer loads out of their yard. It was a two person crew and we got it done in 22 hours. I believe it should be billed at 44 hours because it was 2 men. The customer of course only wants to pay regular time for our work. I dont like to milk the clock but if I had of known I would have for sure. Plus she doesnt want to pay a haul off or dumping fee. ANY SUGGESTIONS???
Reply With Quote
  #6  
Old 05-29-2012, 02:10 PM
Grass Doctor Grass Doctor is offline
Senior Member
 
Join Date: Apr 2012
Location: san antonio tx
Posts: 407
Rep Power: 3
Grass Doctor is on a distinguished road
Default

Quote:
Originally Posted by Ladybug Landscape View Post
I have a customer and quoted her husband because she told me to deal with him. 30. a hour to clear a fence line that is 20 ft deep in vines and old wood and just mess. I hauled 11, 6x12 full trailer loads out of their yard. It was a two person crew and we got it done in 22 hours. I believe it should be billed at 44 hours because it was 2 men. The customer of course only wants to pay regular time for our work. I dont like to milk the clock but if I had of known I would have for sure. Plus she doesnt want to pay a haul off or dumping fee. ANY SUGGESTIONS???
if im right 660 bucks she own u, it took u 2 or 3 days to do the job dumping charge 80 for a regular sometimes brush sites charges less 40 bucks for a full trailer 220 bucks for the help. so u make 300. next time lady bug do a small contract and charge 100.00 for dumping or trash hauling so u can have a little extra for ur self allways ask for a 50% upfront before u start any job this will reduce ur risks of getting burn in a job but any how thats the way we learn to bid our work by getting burn.
Reply With Quote
  #7  
Old 05-30-2012, 08:15 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,371
Rep Power: 10
Steve has disabled reputation
Default

That is a great question!

How did you set up your agreement? Was it that the customer agreed to $30 an hour?

Did you discuss that being per man hour? Did they know you would have two people working on this job? Or was this something you didn't think would become an issue?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 06-01-2012, 09:03 PM
Fireman Gus Fireman Gus is offline
Member
 
Join Date: Feb 2012
Posts: 30
Rep Power: 3
Fireman Gus is on a distinguished road
Default

When we bid a job we let the person know up front that our rate is for "Man hours". If they ask about that we just state we will have 2 people working so the cost will be $____/hour. If they don't like that we explain that if only one person is working it will take much longer. If they continue to ask questions about price we refuse the work!
Reply With Quote
  #9  
Old 06-02-2012, 03:18 AM
Grass Doctor Grass Doctor is offline
Senior Member
 
Join Date: Apr 2012
Location: san antonio tx
Posts: 407
Rep Power: 3
Grass Doctor is on a distinguished road
Default being own or service providers

Quote:
Originally Posted by Fireman Gus View Post
When we bid a job we let the person know up front that our rate is for "Man hours". If they ask about that we just state we will have 2 people working so the cost will be $____/hour. If they don't like that we explain that if only one person is working it will take much longer. If they continue to ask questions about price we refuse the work!

i have done work for friends helping them out in their landscape projects and they have agree to pay by the hour cause they cant afford a contractor price, here is what i learn FIREMAN ( i like that fireman like lil wayne song ) OK so when u provide labor to the customer u have to be really care full cause, they will feel, that they own u for whatever amount they pay u 10.00, 15.00, 40.00 per hour they are paying for labor so they should know what they are going to do, skill wise they are the boss, so u should not cover any material, gas expense or else. u only a worker for them there is a difference on providing a service and being own. i used to work for a business they provide skill labor for a bigger firm. we rebuild the Rits Carslton hotel in New Orleans after Katrina the bigger firm pay 75.00 per hour to the business i work for, i was in the scaffolding doing mason job the gargoyles, lions etc.
when there was not stone to work with, because they didn't send the stone from grace, Italy somewhere fancy in Europe, you know what the bigger firm put us to do pick up garbage from the others contractor we where own. and i was making 12.50 plus over time 6.25 we work 80 to 90 hours per week they gave me food, tree times per day a room in the suites of the fancy hotel but i was own, almost a slave just that i was making 1,500 to 1,900 per week steady money for full year.

nice for a single guy.
Reply With Quote
  #10  
Old 06-05-2012, 06:31 PM
Ladybug Landscape Ladybug Landscape is offline
Junior Member
 
Join Date: May 2012
Location: Jacksonville, FL
Posts: 5
Rep Power: 3
Ladybug Landscape is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
That is a great question!

How did you set up your agreement? Was it that the customer agreed to $30 an hour?

Did you discuss that being per man hour? Did they know you would have two people working on this job? Or was this something you didn't think would become an issue?
I honestly didnt think it wuld have been a problem. It would have taken just myself at least twice if not three times as long. I told her that when we talked about the man hours after the fact. I dont see how this couldnt have been misunderstood but eithor way it was my mistake for not getting it on paper. It wasnt said up front and that is where the lesson is learned.

Lesson learned is to get everything in writing and make sure to write up the quotes or estimates after leaving the job. Get back to them as soon as possible but let customer know the time frame one day, three days or by friday. Get all the cost and expenses written out and make sure to estimate in alittle extra for surprises and put it on paper then go sell it to customer.
I havent been doing this long and learn everyday from some customer or alot of times myself.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Are more of your friends.. Steve General Talk 4 12-02-2007 06:52 PM
100 friends on myspace! Steve Lawn Care Marketing & Post your marketing material for review! 18 09-25-2007 08:47 PM
Discount for 'friends' Steve Show Off - Picture Post - Photo Gallery 5 02-09-2007 09:17 PM
Good deeds can make for good press Steve General Business Discussions 0 06-09-2006 02:59 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
Today 05:18 PM
by jrs.landscaping
21 4,601
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
Today 05:16 PM
by stevef1201
3 185
Non-Stop Summer?
SouthallMowing
Yesterday 10:51 PM
Today 05:12 PM
by brian'slawncare
2 88
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
Today 04:34 PM
by SGL1
52 6,348
Poll - net income
Dan5082
11-15-2010 08:08 PM
Today 03:53 PM
by jrs.landscaping
9 2,970
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
Today 03:41 PM
by Steve
12 587
Compare this summer to...
Steve
09-03-2014 12:52 PM
Today 03:39 PM
by Steve
13 883
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
Today 03:20 PM
by Steve
6 238
Hello
Robertf31
09-12-2014 10:34 PM
Today 03:17 PM
by Steve
2 212
Newbie......Again
Jibber
09-13-2014 12:17 PM
Today 02:54 PM
by Sprinkler Buddy
2 182
snowplowing
jshak40
09-01-2014 07:20 AM
Today 02:41 PM
by Steve
19 1,077
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
Today 02:31 PM
by Steve
1 151
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
Today 02:25 PM
by Steve
3 230
Brake job!
kslawn
08-30-2014 07:49 AM
Today 02:16 PM
by Steve
12 926
Hello
jawnebgoode
08-28-2014 08:37 PM
Today 02:15 PM
by Steve
3 728
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
Today 02:12 PM
by Steve
5 841
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
Today 02:07 PM
by Steve
1 166
darleneh
darleneh
Today 12:33 PM
Today 02:07 PM
by Sprinkler Buddy
1 38
My 1st bid
WesleySnips
06-11-2014 03:13 PM
Today 02:05 PM
by Steve
29 1,613
Price to apply fertilizer
SS.Lawncare
Today 11:10 AM
Today 01:56 PM
by SS.Lawncare
3 68
New Aerator
Chaz
09-09-2014 11:43 PM
Today 01:50 PM
by Steve
9 445
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
Today 01:23 PM
by stevef1201
8 1,104
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
Yesterday 03:06 PM
by ExtremeLawncareServices
8 639
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
09-13-2014 09:14 PM
by ExtremeLawncareServices
116 7,804
getting ready to start
calebmoss
05-23-2011 09:35 PM
09-11-2014 12:21 PM
by Steve
34 11,091
Stihl pull cord replace
SGL1
09-03-2014 09:22 PM
09-10-2014 12:25 PM
by Steve
9 648
Softball field
kslawn
08-15-2014 09:28 AM
09-10-2014 12:16 PM
by Steve
18 1,374
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
09-09-2014 08:05 PM
by Landscaper1165
4 855
New truck and trailer...
Johnny Rocket
05-14-2012 03:41 PM
09-09-2014 07:23 PM
by Matther777
18 6,449
What gets you bad press?
Steve
09-09-2014 11:48 AM
09-09-2014 07:21 PM
by Matther777
2 360
Signs on your snow plow?
Steve
01-15-2007 01:07 AM
09-09-2014 11:42 AM
by Steve
19 6,099
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
09-08-2014 08:08 PM
by avetslawncare
12 1,149
New to the business
flamingyouth87
09-05-2014 11:52 AM
09-08-2014 11:55 AM
by Steve
3 558
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
09-08-2014 11:51 AM
by Steve
7 839
Facebook
element009
03-23-2011 08:36 AM
09-07-2014 07:35 AM
by avetslawncare
24 7,605
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
09-06-2014 02:09 PM
by Bradcook21
8 923
billing matters
sbuchanan8154
09-05-2014 09:56 AM
09-05-2014 03:00 PM
by Steve
3 535
Thoughts
googus
09-05-2014 07:28 AM
09-05-2014 02:23 PM
by Steve
2 496
Backflow Tester
flowcheckllc.2014
09-03-2014 04:37 PM
09-05-2014 02:15 PM
by Steve
3 573
Collections & collection...
jscarolina
09-03-2014 04:39 PM
09-04-2014 03:14 PM
by Steve
2 597
Sod
RosalesLawnCare
08-27-2014 03:47 PM
09-04-2014 02:42 PM
by RosalesLawnCare
4 846
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
09-03-2014 12:07 PM
by Steve
7 917
Hello! New here and...
CaliforniaFriendly
08-29-2014 11:30 AM
09-03-2014 11:15 AM
by Steve
4 819
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-02-2014 03:27 PM
by Steve
3 734
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-02-2014 03:11 PM
by Steve
5 807
New to the industry-...
Lsmain
08-31-2014 10:53 AM
09-02-2014 02:58 PM
by Steve
1 735
Walk Behinds and Texas...
SGL1
08-26-2014 03:53 PM
09-01-2014 11:36 PM
by SGL1
7 918
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-28-2014 09:28 PM
by Marcintosh
12 1,220
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-27-2014 08:33 PM
by kurtwin
1,187 333,608
How do I approach...
Bradcook21
08-21-2014 01:48 AM
08-26-2014 05:08 AM
by Billy Goat
12 1,327
» Popular Tags
4wd apartment complex auger blades butterfly gardens charge christmas lighting credit card processing customers estimate exmark ferris first truck foreman fundraiser georgia gopherhaul grass gravely growing a lawn care business hills holiday how much to charge how to bid husqvarna introduction john deere quik trac kansas city kawasaki labor cost landscape services lawn lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn care website seo leaf cleanup leaf removal lighting marketing mowing mulch estimate new and restored landscapes new buisness podcast property management company pto redmax reo rotating scag scripts season seo small engine repair sprayer starting a business start up lawn care business stihl theft tips top dresser toro toro grand stand trailer trimmer rack turfgrass consulting walker
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:30 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:30 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy