Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

It's good to have friends!


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-07-2012, 06:49 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default It's good to have friends!

My clients are so-far pretty fantastic this season, until;

A lady just called (been with us for 3 years). She has always been a pain in the arse (Super Jewy).

First thing she says is, "This other company does this and that for the customers they have".

I had to explain to her that the clients of the other company are PAYING for that work to be done. Stupid c#nt.... Not in the mood for headaches YET!

Anyway, she chose us, BUT I just called a competitor (ally). I said, "I have a client on x street, her lawn is very simple but I just can't put up with her this season, maybe you will have better luck!". I explained my price, what up-sells she wants, etc.

I told my friend to go advertise to her so that she switches to them and I can get rid of her before she writes me any cheques...

-

The reason for this is, the majority of my 'first ever' clients have pretty much become a burden. Some of these clients still don't pay great, and they like to aggravate me.

I've made a LOT of changes so that this year would be great and stress free (as much as possible), and I'm not going to let one bad apple even attempt to get under my skin.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-07-2012, 09:31 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,519
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Quote:
The reason for this is, the majority of my 'first ever' clients have pretty much become a burden.
Scott, isn't that interesting how as you grow, you shed some old customers and pick up new ones that are more fitting?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 05-08-2012, 04:06 AM
CS-LawnService CS-LawnService is offline
Senior Member
 
Join Date: Sep 2011
Location: Paw Paw West Virginia
Age: 50
Posts: 133
Rep Power: 4
CS-LawnService is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Scott, isn't that interesting how as you grow, you shed some old customers and pick up new ones that are more fitting?
More fitting or less hating ?

Scott has the strangest customers
__________________
Chris Hoeltke
serving Winchester Virginia and surrounding areas
C&S Lawn Service

Reply With Quote
  #4  
Old 05-08-2012, 06:06 AM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

I have a few customers that think that $30 means I will spend all day vacuuming up every little piece of grass. Don't get me wrong my lawns look very nice
Reply With Quote
  #5  
Old 05-29-2012, 01:26 PM
Ladybug Landscape Ladybug Landscape is offline
Junior Member
 
Join Date: May 2012
Location: Jacksonville, FL
Posts: 5
Rep Power: 3
Ladybug Landscape is on a distinguished road
Angry man hours???

Quote:
Originally Posted by willshome View Post
I have a few customers that think that $30 means I will spend all day vacuuming up every little piece of grass. Don't get me wrong my lawns look very nice
I have a customer and quoted her husband because she told me to deal with him. 30. a hour to clear a fence line that is 20 ft deep in vines and old wood and just mess. I hauled 11, 6x12 full trailer loads out of their yard. It was a two person crew and we got it done in 22 hours. I believe it should be billed at 44 hours because it was 2 men. The customer of course only wants to pay regular time for our work. I dont like to milk the clock but if I had of known I would have for sure. Plus she doesnt want to pay a haul off or dumping fee. ANY SUGGESTIONS???
Reply With Quote
  #6  
Old 05-29-2012, 02:10 PM
Grass Doctor Grass Doctor is offline
Senior Member
 
Join Date: Apr 2012
Location: san antonio tx
Posts: 407
Rep Power: 3
Grass Doctor is on a distinguished road
Default

Quote:
Originally Posted by Ladybug Landscape View Post
I have a customer and quoted her husband because she told me to deal with him. 30. a hour to clear a fence line that is 20 ft deep in vines and old wood and just mess. I hauled 11, 6x12 full trailer loads out of their yard. It was a two person crew and we got it done in 22 hours. I believe it should be billed at 44 hours because it was 2 men. The customer of course only wants to pay regular time for our work. I dont like to milk the clock but if I had of known I would have for sure. Plus she doesnt want to pay a haul off or dumping fee. ANY SUGGESTIONS???
if im right 660 bucks she own u, it took u 2 or 3 days to do the job dumping charge 80 for a regular sometimes brush sites charges less 40 bucks for a full trailer 220 bucks for the help. so u make 300. next time lady bug do a small contract and charge 100.00 for dumping or trash hauling so u can have a little extra for ur self allways ask for a 50% upfront before u start any job this will reduce ur risks of getting burn in a job but any how thats the way we learn to bid our work by getting burn.
Reply With Quote
  #7  
Old 05-30-2012, 08:15 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,519
Rep Power: 10
Steve has disabled reputation
Default

That is a great question!

How did you set up your agreement? Was it that the customer agreed to $30 an hour?

Did you discuss that being per man hour? Did they know you would have two people working on this job? Or was this something you didn't think would become an issue?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 06-01-2012, 09:03 PM
Fireman Gus Fireman Gus is offline
Member
 
Join Date: Feb 2012
Posts: 30
Rep Power: 3
Fireman Gus is on a distinguished road
Default

When we bid a job we let the person know up front that our rate is for "Man hours". If they ask about that we just state we will have 2 people working so the cost will be $____/hour. If they don't like that we explain that if only one person is working it will take much longer. If they continue to ask questions about price we refuse the work!
Reply With Quote
  #9  
Old 06-02-2012, 03:18 AM
Grass Doctor Grass Doctor is offline
Senior Member
 
Join Date: Apr 2012
Location: san antonio tx
Posts: 407
Rep Power: 3
Grass Doctor is on a distinguished road
Default being own or service providers

Quote:
Originally Posted by Fireman Gus View Post
When we bid a job we let the person know up front that our rate is for "Man hours". If they ask about that we just state we will have 2 people working so the cost will be $____/hour. If they don't like that we explain that if only one person is working it will take much longer. If they continue to ask questions about price we refuse the work!

i have done work for friends helping them out in their landscape projects and they have agree to pay by the hour cause they cant afford a contractor price, here is what i learn FIREMAN ( i like that fireman like lil wayne song ) OK so when u provide labor to the customer u have to be really care full cause, they will feel, that they own u for whatever amount they pay u 10.00, 15.00, 40.00 per hour they are paying for labor so they should know what they are going to do, skill wise they are the boss, so u should not cover any material, gas expense or else. u only a worker for them there is a difference on providing a service and being own. i used to work for a business they provide skill labor for a bigger firm. we rebuild the Rits Carslton hotel in New Orleans after Katrina the bigger firm pay 75.00 per hour to the business i work for, i was in the scaffolding doing mason job the gargoyles, lions etc.
when there was not stone to work with, because they didn't send the stone from grace, Italy somewhere fancy in Europe, you know what the bigger firm put us to do pick up garbage from the others contractor we where own. and i was making 12.50 plus over time 6.25 we work 80 to 90 hours per week they gave me food, tree times per day a room in the suites of the fancy hotel but i was own, almost a slave just that i was making 1,500 to 1,900 per week steady money for full year.

nice for a single guy.
Reply With Quote
  #10  
Old 06-05-2012, 06:31 PM
Ladybug Landscape Ladybug Landscape is offline
Junior Member
 
Join Date: May 2012
Location: Jacksonville, FL
Posts: 5
Rep Power: 3
Ladybug Landscape is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
That is a great question!

How did you set up your agreement? Was it that the customer agreed to $30 an hour?

Did you discuss that being per man hour? Did they know you would have two people working on this job? Or was this something you didn't think would become an issue?
I honestly didnt think it wuld have been a problem. It would have taken just myself at least twice if not three times as long. I told her that when we talked about the man hours after the fact. I dont see how this couldnt have been misunderstood but eithor way it was my mistake for not getting it on paper. It wasnt said up front and that is where the lesson is learned.

Lesson learned is to get everything in writing and make sure to write up the quotes or estimates after leaving the job. Get back to them as soon as possible but let customer know the time frame one day, three days or by friday. Get all the cost and expenses written out and make sure to estimate in alittle extra for surprises and put it on paper then go sell it to customer.
I havent been doing this long and learn everyday from some customer or alot of times myself.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Are more of your friends.. Steve General Talk 4 12-02-2007 06:52 PM
100 friends on myspace! Steve Lawn Care Marketing & Post your marketing material for review! 18 09-25-2007 08:47 PM
Discount for 'friends' Steve Show Off - Picture Post - Photo Gallery 5 02-09-2007 09:17 PM
Good deeds can make for good press Steve General Business Discussions 0 06-09-2006 02:59 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Business Cards
crieg122
Today 12:03 PM
Today 01:02 PM
by biglee
1 27
Lawn Care business...
crieg122
10-23-2014 01:23 PM
Today 12:54 PM
by biglee
6 242
raking leaves ?
robert8509
10-22-2014 09:19 PM
Today 12:09 PM
by biglee
10 319
Leaf Box & Loader Set...
ringahding1
10-21-2014 06:20 AM
Today 11:46 AM
by crieg122
6 324
Gie-review / What's new...
ExtremeLawncareServices
Today 09:19 AM
Today 09:19 AM
by ExtremeLawncareServices
0 35
Dealing With Gas Can...
Mr. Mow
10-21-2014 01:41 PM
Today 08:37 AM
by Dan Tanner
10 387
Leaf removal
madmedic8575
Yesterday 04:14 PM
Today 06:47 AM
by Mr. Mow
3 128
My Newest Toy (B.P....
Dan Tanner
10-23-2014 05:50 PM
Today 05:06 AM
by Dan Tanner
2 169
hey everyone
robert8509
10-22-2014 08:16 PM
Yesterday 11:07 PM
by robert8509
7 251
new to the forum
madmedic8575
Yesterday 02:52 PM
Yesterday 02:52 PM
by madmedic8575
0 78
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
Yesterday 01:00 PM
by Steve
11 921
12 Years in Business!
Chilehead
10-23-2014 08:07 AM
10-23-2014 11:08 PM
by Chilehead
2 171
Cheapskate Landlord...
Mr. Mow
10-20-2014 06:33 AM
10-23-2014 05:55 PM
by biglee
13 482
Hi from SoCal
Jmoney
10-23-2014 11:29 AM
10-23-2014 12:51 PM
by Steve
1 140
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-23-2014 12:33 PM
by Steve
5 596
Pda
stevef1201
10-18-2014 02:05 PM
10-23-2014 06:12 AM
by ringahding1
4 423
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
10-22-2014 01:27 PM
by Steve
6 494
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
10-22-2014 01:23 PM
by Steve
3 465
Hi Steve From West...
Mr. Mow
10-21-2014 01:59 PM
10-22-2014 01:19 PM
by Steve
1 236
Help a brother...
tbtigers03
09-28-2014 11:41 AM
10-22-2014 08:51 AM
by ringahding1
12 1,603
first year update
cmdlawncare
08-12-2014 05:41 PM
10-22-2014 07:47 AM
by ringahding1
4 1,437
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
10-21-2014 01:36 PM
by Mr. Mow
16 741
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
10-21-2014 01:26 PM
by stevef1201
11 591
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
10-21-2014 01:19 PM
by ExtremeLawncareServices
158 11,531
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
10-21-2014 01:04 PM
by SGL1
4 340
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
10-20-2014 08:34 PM
by biglee
10 1,915
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
10-20-2014 05:42 PM
by SGL1
7 1,401
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
10-20-2014 04:41 PM
by Steve
1 307
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
10-20-2014 04:24 PM
by Steve
1 376
questions on order to...
jack2048
10-13-2014 11:15 AM
10-20-2014 03:27 PM
by Mr. Mow
15 830
This sucks...
Matther777
09-18-2014 04:56 PM
10-20-2014 02:14 PM
by Steve
14 2,294
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
10-20-2014 02:11 PM
by Steve
7 570
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
10-20-2014 02:09 PM
by Steve
1 409
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 748
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 1,054
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,427
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 772
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-15-2014 06:43 PM
by NHray
1,190 340,445
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 497
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,597
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,602
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,704
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 626
Help with seeder...
ExtremeLawncareServices
10-09-2014 07:39 AM
10-13-2014 08:09 PM
by ExtremeLawncareServices
5 788
The Market watch
WesleySnips
10-12-2014 08:47 PM
10-13-2014 05:40 PM
by SGL1
3 632
Help pricing a large...
Bradcook21
10-07-2014 06:49 AM
10-13-2014 02:00 PM
by Steve
7 981
leaf removal
Double J LLC
10-03-2014 04:24 PM
10-13-2014 06:46 AM
by Billy Goat
19 1,633
Acerage Rake
acrajchel
04-23-2014 07:23 PM
10-12-2014 10:53 PM
by SGL1
2 946
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
10-12-2014 06:20 PM
by kslawn
25 1,765
Credit card contract
SGL1
10-06-2014 05:31 PM
10-12-2014 03:40 PM
by SGL1
18 1,170
» Popular Tags
4wd apartment bid apartment lawn care estimate applying bob villa bush charge christmas commercial deliquentaccounts demonstration exmark ferris first truck georgia gopherhaul gravely hardscapes hills holiday honda how much to charge how to hydraulic labor cost landscape services lawn lawn care lawn care busines plan lawn care business book lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lighting brass outdoor lights managing a lawn care business marketing mechanic monthly mowing mulch mulch price new business patio install podcast property management company push versus ride savannah scag scag v-ride seo shell snow plowing starting a business starting a lawn care business start up lawn care business stihl sulky toro tractor auger trailer mate pro tree truck new used landscape walker won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:16 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:16 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy