Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Annoying Customer


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-29-2012, 04:19 PM
usmc3391 usmc3391 is offline
Member
 
Join Date: Apr 2012
Location: South Jersey
Posts: 73
Rep Power: 3
usmc3391 is on a distinguished road
Default Annoying Customer

I have this older lady who is a pain in the balls. Every week its something new with her. Last week she was mad that I came friday (even though I've cut her lawn every friday) and insisted that i normally come on saturdays until she looked at her checkbook. The best is after I'm done trimming she comes out with a pair of sissors and tells me she will "just get the areas i missed" and starts cutting the grass with them. Another week she scalped her front yard with her push mower because she said i didn't cut it short enough. But all of this was fine and I can deal with it but I ask her to give me cash and now she is refusing and gives me checks to be difficult. She has given me cash about 2 times all together. She was one of my first customers I acquired so she pays $25 a week and takes 40 minutes to cut her lawn (underbid). I am thinking of calling her monday and telling her i'm raising the price if she doesn't give me cash but as of now my mowing schedule isnt filled. I should have known haha when she told me i was the 4th lawn care company shes had since last year.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-29-2012, 04:29 PM
PineHillLawn PineHillLawn is offline
Senior Member
 
Join Date: Apr 2012
Location: Nixa, MO
Posts: 117
Rep Power: 3
PineHillLawn is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by usmc3391 View Post
I have this older lady who is a pain in the balls. Every week its something new with her. Last week she was mad that I came friday (even though I've cut her lawn every friday) and insisted that i normally come on saturdays until she looked at her checkbook. The best is after I'm done trimming she comes out with a pair of sissors and tells me she will "just get the areas i missed" and starts cutting the grass with them. Another week she scalped her front yard with her push mower because she said i didn't cut it short enough. But all of this was fine and I can deal with it but I ask her to give me cash and now she is refusing and gives me checks to be difficult. She has given me cash about 2 times all together. She was one of my first customers I acquired so she pays $25 a week and takes 40 minutes to cut her lawn (underbid). I am thinking of calling her monday and telling her i'm raising the price if she doesn't give me cash but as of now my mowing schedule isnt filled. I should have known haha when she told me i was the 4th lawn care company shes had since last year.
Use a pair of scissors to cut her the "f" loose. There are way to many anal people who dont get that you are bending over for them in more ways than one!!!!
Reply With Quote
  #3  
Old 06-29-2012, 04:48 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Good luck with it.

I'd drop her if she doesn't want to honor the agreed upon price/payment method, but I can't tell you what to do. My own cuts are down by at least 50% due to the heat and I need every cut I can get.
Reply With Quote
  #4  
Old 06-29-2012, 08:25 PM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

I would be careful talking about discounts for cash people see throw that and may report you for not paying taxes. Just do a good job and pay no mind to her.
Reply With Quote
  #5  
Old 06-30-2012, 02:12 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Sounds like a client I dropped.... Where do you live man? LOL

Had a client just like this, and I saw the new guy cutting her grass and I felt soooo bad for him... Hope it's not you, because my only advice for that particular client, would be to RUN and never look back!

Her last name start with an "M" ?

I never drive by her home anymore, if I do, I make sure to floor it. Crazy lady gives me nightmares.

-

Oh never mind, you live in S. Jersey. Either way, good luck! Old people are a very 'attached' and needy...
Reply With Quote
  #6  
Old 07-02-2012, 11:08 AM
usmc3391 usmc3391 is offline
Member
 
Join Date: Apr 2012
Location: South Jersey
Posts: 73
Rep Power: 3
usmc3391 is on a distinguished road
Default

Haha yea as soon as I can I'm dropping her not worth it...I live in new jersey cheese think im a little ways away haha.
Reply With Quote
  #7  
Old 07-03-2012, 08:32 AM
gartslawncare gartslawncare is offline
Members
 
Join Date: Mar 2005
Posts: 5
Rep Power: 10
gartslawncare
Default

We've had some difficult customers as well. Luckily, I can usually be stern with them and they back off. Those that just continue to second guess me and give me a hard time, I just don't call them back next season...I stop pursuing them. That's one of the reasons I own my own business...so I don't HAVE to deal with people I don't want to deal with.

However, all that being said, they have to be pretty bad for me to let them go. Some older people, especially widowed women, just need a little extra attention. If you can give them that, they will become some of your best customers.
Reply With Quote
  #8  
Old 07-03-2012, 09:15 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by gartslawncare View Post
We've had some difficult customers as well. Luckily, I can usually be stern with them and they back off. Those that just continue to second guess me and give me a hard time, I just don't call them back next season...I stop pursuing them. That's one of the reasons I own my own business...so I don't HAVE to deal with people I don't want to deal with.

However, all that being said, they have to be pretty bad for me to let them go. Some older people, especially widowed women, just need a little extra attention. If you can give them that, they will become some of your best customers.

The worst is feeling guilty when you decide to drop them next season, but it's something that you have to do in order to stay sane.

I've got a client who doesn't follow the rules. My contract states he must hand me 3 post-dated cheques, but instead he gives me a cheque every couple of months - I let this slide, because he does pay.

Unfortunately, he always has to question the price I'm charging, and this gets annoying. He pretends he 'couldn't find the contract' so I have to tell him what he pays every time, and he acts shocked.
"Are you sure it wasn't less? Check again for me!"

I hate confrontation when the clients are just plain out WRONG or trying to get an advantage over me. Such a waste of time.

Anyway, clients like this are fantastic compared to most of mine. I have the worst clients in the world.

I have old ladies who ask if I want to relax after mowing and watch some tv with them.. like WHAT THE HELL MAN?!?!?!

Sometimes they make cookies, and I hate cookies, but I have to eat them... It's like rape in my mouth. Then they persist, offering me beverages, etc.
Reply With Quote
  #9  
Old 07-03-2012, 02:08 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 210
Rep Power: 3
Lopes Lawn Care is on a distinguished road
Default

hahaha yeah I've got some customers that like me to hang out with them while i'm there to mow. Cheese, your cookies lady made me think of this lady I mow for (very old). Once she offered me a cup of iced tea (homemade). While i was going to take my first sip i noticed that the bottom of the inside of the cup was covered in nasty filth! No, not ice tea mix, filth. As i was talking to her i had to act like i was drinking it and when she turned around i poured it over the deck railing.

I have since stopped taking anything from this lady. Sucks cause she always offers me things but i just can't stomach it. hahaha
Reply With Quote
  #10  
Old 07-03-2012, 02:11 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 210
Rep Power: 3
Lopes Lawn Care is on a distinguished road
Default

Another lady feels the need to stop me every 15 mins while i'm on her proberty mowing to offer me a bottle of water. She tells me to stop and take a break. This is after i've told her repeatly "thank you but i've got a cooler filled with water on the truck". I'm not looking at doubling my time at your place to chit chat and sip water.
Reply With Quote
Reply

Bookmarks

Tags
lawn care customers

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
So annoying lol CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 16 06-13-2012 09:21 AM
Getting Rid of Customer MRK General Talk 9 01-04-2012 02:01 PM
Annoying Client SECTLANDSCAPING General Business Discussions 17 12-02-2011 06:48 AM
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
Annoying Customers.... CHEESE2009 Community Assistance 5 06-28-2009 01:46 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
roof shoveling
CDLAWNCARE
02-21-2014 10:15 AM
Today 04:26 AM
by dalenpalmer
12 713
Truck Signage
Dan Tanner
Yesterday 11:00 PM
Yesterday 11:00 PM
by Dan Tanner
0 21
REO calling
Dan Tanner
Yesterday 05:03 PM
Yesterday 10:46 PM
by Dan Tanner
3 75
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
Yesterday 10:13 PM
by grassdoctore
8 235
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 08:26 PM
by ExtremeLawncareServices
30 944
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
Yesterday 07:35 PM
by stevef1201
8 149
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
Yesterday 01:02 PM
by jymie
15 663
Instagram
Gerardo_Landscape
Yesterday 11:28 AM
Yesterday 11:28 AM
by Gerardo_Landscape
0 27
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
Yesterday 11:20 AM
by kslawn
3 123
Trimec
acrajchel
04-15-2014 08:24 PM
Yesterday 11:10 AM
by Steve
3 71
leaf removal
tlf59263
04-15-2014 10:00 PM
Yesterday 11:05 AM
by Steve
2 93
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
Yesterday 10:50 AM
by Steve
9 223
hello
NFrailey
04-15-2014 01:39 PM
Yesterday 10:48 AM
by Steve
1 68
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
Yesterday 10:43 AM
by Steve
3 89
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
Yesterday 09:40 AM
by jymie
21 547
google earth
CDLAWNCARE
04-12-2014 03:24 PM
Yesterday 09:36 AM
by jymie
8 186
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
Yesterday 08:54 AM
by Tekeda1
12 243
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 144
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 280
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 158
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 84
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 284,209
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 373
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-14-2014 10:51 AM
by Steve
8 272
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 377
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 139
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
04-14-2014 10:03 AM
by Steve
5 154
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 364
Hello all
Griff20114
04-12-2014 05:08 PM
04-14-2014 09:46 AM
by Steve
1 83
Step by Step Spring Lawn...
WarriorLawnscaping
04-10-2014 07:01 AM
04-14-2014 09:43 AM
by Steve
5 200
Jeff Cowden
jcowden
04-11-2014 07:27 PM
04-14-2014 09:39 AM
by Steve
1 89
Exmark Commercial 30...
Dan Tanner
04-11-2014 05:35 AM
04-14-2014 09:37 AM
by Steve
4 163
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-14-2014 08:04 AM
by acrajchel
21 1,529
Small guy time to get a...
googus
04-08-2014 08:16 AM
04-13-2014 07:18 PM
by A. Kulak Landscaping
9 288
Weekly vs. Bi-weekly
CDLAWNCARE
04-12-2014 01:48 PM
04-13-2014 06:03 PM
by kslawn
9 298
Weed ID help
TwinBrosLC
04-12-2014 10:39 AM
04-13-2014 07:40 AM
by stevef1201
4 127
Lexington, KY
acrajchel
04-07-2014 01:06 PM
04-11-2014 09:49 PM
by acrajchel
1 113
Food Plot Management
BlackRain75
04-11-2014 10:20 AM
04-11-2014 03:51 PM
by Steve
4 111
Estimating a job
acrajchel
04-08-2014 11:07 AM
04-11-2014 03:32 PM
by Steve
6 257
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
04-11-2014 03:25 PM
by Steve
11 981
Hello....
SWFloridaLawns
04-10-2014 06:15 PM
04-11-2014 02:28 PM
by Steve
2 111
Truck, Trailer,...
hawthornelawncare
12-23-2011 12:01 AM
04-10-2014 10:33 PM
by ExtremeLawncareServices
78 24,955
Trading Accounts
goodtimez
04-09-2014 05:42 PM
04-10-2014 01:55 PM
by Steve
2 140
Grass that has...
erock289
04-09-2014 10:21 AM
04-10-2014 01:52 PM
by Steve
3 155
Prowrap Trimmer Engine...
Steve
05-24-2006 07:05 PM
04-10-2014 01:09 PM
by Steve
10 2,187
1st annual Easter egg...
Greg'slawnandlandscape
04-09-2014 06:58 AM
04-10-2014 01:07 PM
by Steve
1 102
Hello everyone
aceslawnandgarden
04-03-2014 06:54 PM
04-10-2014 01:06 PM
by Steve
9 352
Weed control programs
Mallard91
04-02-2014 12:25 PM
04-10-2014 12:56 PM
by Steve
6 321
homeowner vs...
GoGreenerKS
04-07-2014 10:54 AM
04-10-2014 12:52 PM
by Steve
8 264
Hello
smgibson
04-07-2014 10:06 PM
04-10-2014 12:39 PM
by Steve
2 110
» Popular Tags
2wd 4x4 advertisement article marketing birdscaping blower care charge christmas christmas light service credit card customers echo exmark fall ferris financing flower bed for sale four wheel drive franchise gopherhaul gravely gravely 34" zero turn health holiday holiday decorating how much to charge installation invoice kansas city labor cost late lawn lawn care lawn care business lawn care business show lawn clarksville lawn service clarksville tn leaf cleanup lesco lighting brass outdoor lights llc llp marketing mowing mulch mulch price new and restored landscapes new buisness new business office management oil podcast promotion redmax scag seo snow sole proprietorship starting a business stihl subcontractor theft of services tips tree care unreasonable walker yard clarksville zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:32 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:32 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy