Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Annoying Customer


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-29-2012, 05:19 PM
usmc3391 usmc3391 is offline
Member
 
Join Date: Apr 2012
Location: South Jersey
Posts: 73
Rep Power: 3
usmc3391 is on a distinguished road
Default Annoying Customer

I have this older lady who is a pain in the balls. Every week its something new with her. Last week she was mad that I came friday (even though I've cut her lawn every friday) and insisted that i normally come on saturdays until she looked at her checkbook. The best is after I'm done trimming she comes out with a pair of sissors and tells me she will "just get the areas i missed" and starts cutting the grass with them. Another week she scalped her front yard with her push mower because she said i didn't cut it short enough. But all of this was fine and I can deal with it but I ask her to give me cash and now she is refusing and gives me checks to be difficult. She has given me cash about 2 times all together. She was one of my first customers I acquired so she pays $25 a week and takes 40 minutes to cut her lawn (underbid). I am thinking of calling her monday and telling her i'm raising the price if she doesn't give me cash but as of now my mowing schedule isnt filled. I should have known haha when she told me i was the 4th lawn care company shes had since last year.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-29-2012, 05:29 PM
PineHillLawn PineHillLawn is offline
Senior Member
 
Join Date: Apr 2012
Location: Nixa, MO
Posts: 117
Rep Power: 3
PineHillLawn is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by usmc3391 View Post
I have this older lady who is a pain in the balls. Every week its something new with her. Last week she was mad that I came friday (even though I've cut her lawn every friday) and insisted that i normally come on saturdays until she looked at her checkbook. The best is after I'm done trimming she comes out with a pair of sissors and tells me she will "just get the areas i missed" and starts cutting the grass with them. Another week she scalped her front yard with her push mower because she said i didn't cut it short enough. But all of this was fine and I can deal with it but I ask her to give me cash and now she is refusing and gives me checks to be difficult. She has given me cash about 2 times all together. She was one of my first customers I acquired so she pays $25 a week and takes 40 minutes to cut her lawn (underbid). I am thinking of calling her monday and telling her i'm raising the price if she doesn't give me cash but as of now my mowing schedule isnt filled. I should have known haha when she told me i was the 4th lawn care company shes had since last year.
Use a pair of scissors to cut her the "f" loose. There are way to many anal people who dont get that you are bending over for them in more ways than one!!!!
Reply With Quote
  #3  
Old 06-29-2012, 05:48 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Good luck with it.

I'd drop her if she doesn't want to honor the agreed upon price/payment method, but I can't tell you what to do. My own cuts are down by at least 50% due to the heat and I need every cut I can get.
Reply With Quote
  #4  
Old 06-29-2012, 09:25 PM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

I would be careful talking about discounts for cash people see throw that and may report you for not paying taxes. Just do a good job and pay no mind to her.
Reply With Quote
  #5  
Old 06-30-2012, 03:12 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Sounds like a client I dropped.... Where do you live man? LOL

Had a client just like this, and I saw the new guy cutting her grass and I felt soooo bad for him... Hope it's not you, because my only advice for that particular client, would be to RUN and never look back!

Her last name start with an "M" ?

I never drive by her home anymore, if I do, I make sure to floor it. Crazy lady gives me nightmares.

-

Oh never mind, you live in S. Jersey. Either way, good luck! Old people are a very 'attached' and needy...
Reply With Quote
  #6  
Old 07-02-2012, 12:08 PM
usmc3391 usmc3391 is offline
Member
 
Join Date: Apr 2012
Location: South Jersey
Posts: 73
Rep Power: 3
usmc3391 is on a distinguished road
Default

Haha yea as soon as I can I'm dropping her not worth it...I live in new jersey cheese think im a little ways away haha.
Reply With Quote
  #7  
Old 07-03-2012, 09:32 AM
gartslawncare gartslawncare is offline
Members
 
Join Date: Mar 2005
Posts: 5
Rep Power: 10
gartslawncare
Default

We've had some difficult customers as well. Luckily, I can usually be stern with them and they back off. Those that just continue to second guess me and give me a hard time, I just don't call them back next season...I stop pursuing them. That's one of the reasons I own my own business...so I don't HAVE to deal with people I don't want to deal with.

However, all that being said, they have to be pretty bad for me to let them go. Some older people, especially widowed women, just need a little extra attention. If you can give them that, they will become some of your best customers.
Reply With Quote
  #8  
Old 07-03-2012, 10:15 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by gartslawncare View Post
We've had some difficult customers as well. Luckily, I can usually be stern with them and they back off. Those that just continue to second guess me and give me a hard time, I just don't call them back next season...I stop pursuing them. That's one of the reasons I own my own business...so I don't HAVE to deal with people I don't want to deal with.

However, all that being said, they have to be pretty bad for me to let them go. Some older people, especially widowed women, just need a little extra attention. If you can give them that, they will become some of your best customers.

The worst is feeling guilty when you decide to drop them next season, but it's something that you have to do in order to stay sane.

I've got a client who doesn't follow the rules. My contract states he must hand me 3 post-dated cheques, but instead he gives me a cheque every couple of months - I let this slide, because he does pay.

Unfortunately, he always has to question the price I'm charging, and this gets annoying. He pretends he 'couldn't find the contract' so I have to tell him what he pays every time, and he acts shocked.
"Are you sure it wasn't less? Check again for me!"

I hate confrontation when the clients are just plain out WRONG or trying to get an advantage over me. Such a waste of time.

Anyway, clients like this are fantastic compared to most of mine. I have the worst clients in the world.

I have old ladies who ask if I want to relax after mowing and watch some tv with them.. like WHAT THE HELL MAN?!?!?!

Sometimes they make cookies, and I hate cookies, but I have to eat them... It's like rape in my mouth. Then they persist, offering me beverages, etc.
Reply With Quote
  #9  
Old 07-03-2012, 03:08 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 4
Lopes Lawn Care is on a distinguished road
Default

hahaha yeah I've got some customers that like me to hang out with them while i'm there to mow. Cheese, your cookies lady made me think of this lady I mow for (very old). Once she offered me a cup of iced tea (homemade). While i was going to take my first sip i noticed that the bottom of the inside of the cup was covered in nasty filth! No, not ice tea mix, filth. As i was talking to her i had to act like i was drinking it and when she turned around i poured it over the deck railing.

I have since stopped taking anything from this lady. Sucks cause she always offers me things but i just can't stomach it. hahaha
Reply With Quote
  #10  
Old 07-03-2012, 03:11 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 4
Lopes Lawn Care is on a distinguished road
Default

Another lady feels the need to stop me every 15 mins while i'm on her proberty mowing to offer me a bottle of water. She tells me to stop and take a break. This is after i've told her repeatly "thank you but i've got a cooler filled with water on the truck". I'm not looking at doubling my time at your place to chit chat and sip water.
Reply With Quote
Reply

Bookmarks

Tags
lawn care customers

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
So annoying lol CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 16 06-13-2012 10:21 AM
Getting Rid of Customer MRK General Talk 9 01-04-2012 03:01 PM
Annoying Client SECTLANDSCAPING General Business Discussions 17 12-02-2011 07:48 AM
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 10:49 AM
Annoying Customers.... CHEESE2009 Community Assistance 5 06-28-2009 02:46 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
second year advise
cmdlawncare
01-23-2015 06:22 PM
Today 06:06 AM
by Billy Goat
4 153
TaskEasy & Plowz & Mowz...
jrwalker333
Yesterday 01:02 PM
Yesterday 01:02 PM
by jrwalker333
0 42
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
Yesterday 09:34 AM
by ExtremeLawncareServices
9 481
Lawn care truck
Steve
10-10-2009 03:40 AM
01-24-2015 10:54 PM
by Chilehead
39 15,806
What happened to Better...
Steve
01-27-2014 04:07 PM
01-24-2015 01:13 PM
by WesleySnips
16 2,988
need advise
rawssrob
02-23-2010 02:45 PM
01-23-2015 06:40 PM
by cmdlawncare
7 2,519
please Help with none...
Lawnboyman1170
01-09-2015 09:46 AM
01-23-2015 03:39 PM
by burnell76
7 452
does this sound good or...
Bradcook21
01-22-2015 09:24 AM
01-23-2015 02:02 PM
by Steve
8 233
New to forum
ROB N
01-23-2015 08:35 AM
01-23-2015 01:53 PM
by Steve
1 88
Looking for advice on...
berryjam
01-21-2015 07:37 PM
01-23-2015 01:50 PM
by Steve
9 260
Extending the life of...
rmccutchan
01-17-2015 12:37 AM
01-23-2015 01:43 PM
by Steve
8 317
osceola lawn service
jasa@wildblue.net
01-22-2015 03:23 PM
01-23-2015 01:38 PM
by Steve
1 110
How many contracts...
5StarLawnscaping
01-12-2015 03:51 PM
01-23-2015 08:46 AM
by jrs.landscaping
8 438
Tax Question
Wolf4dk
01-20-2015 01:11 AM
01-22-2015 02:28 PM
by Steve
4 225
Billy Goat Vac
Mr. Mow
01-19-2015 07:42 AM
01-22-2015 02:18 PM
by Steve
6 224
"Part Timers", "Low...
doug1980
06-10-2009 12:55 PM
01-22-2015 02:09 PM
by biglee
39 10,112
Property Pricing
GVL
01-19-2015 02:46 PM
01-21-2015 02:18 PM
by Steve
5 270
Landscapers Source For...
breadcrumb
01-16-2015 02:44 PM
01-21-2015 05:55 AM
by breadcrumb
14 419
Hoa advice
Bradcook21
01-16-2015 09:36 PM
01-20-2015 04:30 PM
by Steve
4 259
My Invention
biglee
01-11-2015 07:51 PM
01-20-2015 10:16 AM
by biglee
16 600
How to beat the pre pay...
stansg1fresh
01-13-2015 04:33 PM
01-19-2015 03:38 PM
by ringahding1
3 329
Hello from Md
homey
12-17-2014 06:55 PM
01-19-2015 01:37 PM
by Steve
12 1,112
Hi from Illinois
burtle
01-02-2015 09:46 PM
01-19-2015 01:22 PM
by Steve
3 499
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
01-19-2015 01:20 PM
by Steve
14 1,426
Lost my @#$ blower
stevef1201
01-11-2015 08:31 AM
01-17-2015 02:21 PM
by lxarth
2 361
Another Illinoisan.....
barhopper
01-11-2015 05:38 PM
01-16-2015 04:29 PM
by Steve
10 413
marketing with pizza...
apmAkron
01-15-2015 09:57 AM
01-15-2015 06:29 PM
by Steve
4 248
CRM and Quickbooks?
5StarLawnscaping
01-15-2015 08:06 AM
01-15-2015 08:06 AM
by 5StarLawnscaping
0 177
New Member, Indiana Iraq...
Timbo
07-14-2011 09:44 AM
01-14-2015 06:14 PM
by Steve
10 3,778
check this box truck out!
BLAZIER-1991
01-07-2015 07:40 PM
01-13-2015 03:06 PM
by biglee
8 615
My community only ad...
googus
01-12-2015 09:55 AM
01-13-2015 02:44 PM
by Steve
5 310
12 Years in Business!
Chilehead
10-23-2014 09:07 AM
01-13-2015 09:37 AM
by Chilehead
18 1,784
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
01-12-2015 06:32 PM
by BLAZIER-1991
30 1,539
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
01-12-2015 06:19 PM
by BLAZIER-1991
4 449
During Your Down Time
achri12
12-24-2014 03:03 PM
01-12-2015 03:54 PM
by Steve
10 1,076
Leaf cleanup
Bradcook21
01-09-2015 02:21 PM
01-12-2015 12:22 PM
by Jamesw86
4 420
Has Anyone Used Plowz ?
dpld
01-08-2014 12:14 PM
01-11-2015 02:17 PM
by burtle
20 3,344
What to pay help
Bradcook21
01-07-2015 01:32 PM
01-08-2015 07:01 PM
by Steve
1 458
Need a trailer
googus
01-07-2015 09:40 AM
01-08-2015 10:24 AM
by Upscale2
7 564
Do you guys charge buy...
burtle
01-02-2015 09:58 PM
01-07-2015 08:37 PM
by Shark1611
14 918
Organic Lawn Care...
NHray
10-17-2014 07:05 PM
01-07-2015 07:05 PM
by greyhound
18 2,154
Need advice please
CHenricks
01-06-2015 01:17 AM
01-07-2015 03:34 PM
by Steve
4 529
Mowing 2 acres
Bradcook21
01-05-2015 03:13 PM
01-07-2015 03:32 PM
by Steve
9 669
Ideas on a large bid
Knaubone
12-21-2014 11:57 AM
01-06-2015 03:55 PM
by Steve
5 981
Trailer with 4ft sides...
mayala030292
01-02-2015 09:01 PM
01-06-2015 03:33 PM
by Steve
5 615
A tip to get good...
biglee
01-04-2015 12:07 AM
01-06-2015 03:30 PM
by Steve
4 596
Work Shoes!
rsanchez1203
02-19-2013 12:07 PM
01-05-2015 09:18 PM
by Havanese2
13 7,443
EDDM post cards
hemiman
02-13-2014 06:36 PM
01-05-2015 04:22 PM
by Steve
14 2,411
Cleaning your Mower and...
MNK
01-03-2015 01:22 AM
01-05-2015 09:17 AM
by rmccutchan
10 752
where to find more...
BLAZIER-1991
01-02-2015 12:17 AM
01-04-2015 12:51 PM
by BLAZIER-1991
6 639
» Popular Tags
2wd 4wd aerocore apartment bid apartment lawn care estimate applying auger billy goat brushcutter blades bush deliquentaccounts ditches door hangers employee problems equipment rental ferris first truck flyers foreman georgia google gopherhaul grass gravely growing a lawn care business hiring husqvarna jobs john deere quik trac landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting brass outdoor lights managing a lawn care business marketing mr dave mulch new buisness new mower per hour service podcast pricing pto push versus ride running a business savannah search engine optimization seo shell small engine repair snow plowing square foot starting a business starting a lawn care business steep lawns sulky theft toro toro grand stand trailer tree trimmer rack up sell employee walk behind
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 01:04 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 01:04 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy