Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Annoying Customer


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-29-2012, 04:19 PM
usmc3391 usmc3391 is offline
Member
 
Join Date: Apr 2012
Location: South Jersey
Posts: 73
Rep Power: 4
usmc3391 is on a distinguished road
Default Annoying Customer

I have this older lady who is a pain in the balls. Every week its something new with her. Last week she was mad that I came friday (even though I've cut her lawn every friday) and insisted that i normally come on saturdays until she looked at her checkbook. The best is after I'm done trimming she comes out with a pair of sissors and tells me she will "just get the areas i missed" and starts cutting the grass with them. Another week she scalped her front yard with her push mower because she said i didn't cut it short enough. But all of this was fine and I can deal with it but I ask her to give me cash and now she is refusing and gives me checks to be difficult. She has given me cash about 2 times all together. She was one of my first customers I acquired so she pays $25 a week and takes 40 minutes to cut her lawn (underbid). I am thinking of calling her monday and telling her i'm raising the price if she doesn't give me cash but as of now my mowing schedule isnt filled. I should have known haha when she told me i was the 4th lawn care company shes had since last year.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-29-2012, 04:29 PM
PineHillLawn PineHillLawn is offline
new member
 
Join Date: Apr 2012
Location: Nixa, MO
Posts: 117
Rep Power: 0
PineHillLawn is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by usmc3391 View Post
I have this older lady who is a pain in the balls. Every week its something new with her. Last week she was mad that I came friday (even though I've cut her lawn every friday) and insisted that i normally come on saturdays until she looked at her checkbook. The best is after I'm done trimming she comes out with a pair of sissors and tells me she will "just get the areas i missed" and starts cutting the grass with them. Another week she scalped her front yard with her push mower because she said i didn't cut it short enough. But all of this was fine and I can deal with it but I ask her to give me cash and now she is refusing and gives me checks to be difficult. She has given me cash about 2 times all together. She was one of my first customers I acquired so she pays $25 a week and takes 40 minutes to cut her lawn (underbid). I am thinking of calling her monday and telling her i'm raising the price if she doesn't give me cash but as of now my mowing schedule isnt filled. I should have known haha when she told me i was the 4th lawn care company shes had since last year.
Use a pair of scissors to cut her the "f" loose. There are way to many anal people who dont get that you are bending over for them in more ways than one!!!!
Reply With Quote
  #3  
Old 06-29-2012, 04:48 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Good luck with it.

I'd drop her if she doesn't want to honor the agreed upon price/payment method, but I can't tell you what to do. My own cuts are down by at least 50% due to the heat and I need every cut I can get.
Reply With Quote
  #4  
Old 06-29-2012, 08:25 PM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

I would be careful talking about discounts for cash people see throw that and may report you for not paying taxes. Just do a good job and pay no mind to her.
Reply With Quote
  #5  
Old 06-30-2012, 02:12 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Sounds like a client I dropped.... Where do you live man? LOL

Had a client just like this, and I saw the new guy cutting her grass and I felt soooo bad for him... Hope it's not you, because my only advice for that particular client, would be to RUN and never look back!

Her last name start with an "M" ?

I never drive by her home anymore, if I do, I make sure to floor it. Crazy lady gives me nightmares.

-

Oh never mind, you live in S. Jersey. Either way, good luck! Old people are a very 'attached' and needy...
Reply With Quote
  #6  
Old 07-02-2012, 11:08 AM
usmc3391 usmc3391 is offline
Member
 
Join Date: Apr 2012
Location: South Jersey
Posts: 73
Rep Power: 4
usmc3391 is on a distinguished road
Default

Haha yea as soon as I can I'm dropping her not worth it...I live in new jersey cheese think im a little ways away haha.
Reply With Quote
  #7  
Old 07-03-2012, 08:32 AM
gartslawncare gartslawncare is offline
Members
 
Join Date: Mar 2005
Posts: 5
Rep Power: 11
gartslawncare
Default

We've had some difficult customers as well. Luckily, I can usually be stern with them and they back off. Those that just continue to second guess me and give me a hard time, I just don't call them back next season...I stop pursuing them. That's one of the reasons I own my own business...so I don't HAVE to deal with people I don't want to deal with.

However, all that being said, they have to be pretty bad for me to let them go. Some older people, especially widowed women, just need a little extra attention. If you can give them that, they will become some of your best customers.
Reply With Quote
  #8  
Old 07-03-2012, 09:15 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by gartslawncare View Post
We've had some difficult customers as well. Luckily, I can usually be stern with them and they back off. Those that just continue to second guess me and give me a hard time, I just don't call them back next season...I stop pursuing them. That's one of the reasons I own my own business...so I don't HAVE to deal with people I don't want to deal with.

However, all that being said, they have to be pretty bad for me to let them go. Some older people, especially widowed women, just need a little extra attention. If you can give them that, they will become some of your best customers.

The worst is feeling guilty when you decide to drop them next season, but it's something that you have to do in order to stay sane.

I've got a client who doesn't follow the rules. My contract states he must hand me 3 post-dated cheques, but instead he gives me a cheque every couple of months - I let this slide, because he does pay.

Unfortunately, he always has to question the price I'm charging, and this gets annoying. He pretends he 'couldn't find the contract' so I have to tell him what he pays every time, and he acts shocked.
"Are you sure it wasn't less? Check again for me!"

I hate confrontation when the clients are just plain out WRONG or trying to get an advantage over me. Such a waste of time.

Anyway, clients like this are fantastic compared to most of mine. I have the worst clients in the world.

I have old ladies who ask if I want to relax after mowing and watch some tv with them.. like WHAT THE HELL MAN?!?!?!

Sometimes they make cookies, and I hate cookies, but I have to eat them... It's like rape in my mouth. Then they persist, offering me beverages, etc.
Reply With Quote
  #9  
Old 07-03-2012, 02:08 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 4
Lopes Lawn Care is on a distinguished road
Default

hahaha yeah I've got some customers that like me to hang out with them while i'm there to mow. Cheese, your cookies lady made me think of this lady I mow for (very old). Once she offered me a cup of iced tea (homemade). While i was going to take my first sip i noticed that the bottom of the inside of the cup was covered in nasty filth! No, not ice tea mix, filth. As i was talking to her i had to act like i was drinking it and when she turned around i poured it over the deck railing.

I have since stopped taking anything from this lady. Sucks cause she always offers me things but i just can't stomach it. hahaha
Reply With Quote
  #10  
Old 07-03-2012, 02:11 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 4
Lopes Lawn Care is on a distinguished road
Default

Another lady feels the need to stop me every 15 mins while i'm on her proberty mowing to offer me a bottle of water. She tells me to stop and take a break. This is after i've told her repeatly "thank you but i've got a cooler filled with water on the truck". I'm not looking at doubling my time at your place to chit chat and sip water.
Reply With Quote
Reply

Bookmarks

Tags
lawn care customers

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
So annoying lol CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 16 06-13-2012 09:21 AM
Getting Rid of Customer MRK General Talk 9 01-04-2012 02:01 PM
Annoying Client SECTLANDSCAPING General Business Discussions 17 12-02-2011 06:48 AM
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
Annoying Customers.... CHEESE2009 Community Assistance 5 06-28-2009 01:46 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
Today 10:50 AM
by biglee
77 3,168
Looking good
mrsmichigan
Today 09:47 AM
Today 09:47 AM
by mrsmichigan
0 10
What a JERK!
Chilehead
Today 08:13 AM
Today 08:13 AM
by Chilehead
0 26
color fliers?
holymoly
04-18-2015 02:32 PM
Today 05:55 AM
by holymoly
14 572
What are your biggest...
Steve
Yesterday 01:24 PM
Yesterday 09:54 PM
by Chilehead
1 57
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
Yesterday 08:50 PM
by avetslawncare
16 731
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
Yesterday 11:57 AM
by Steve
2 78
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
Yesterday 11:55 AM
by Steve
20 396
How busy are you now?
Steve
05-04-2015 01:10 PM
Yesterday 11:47 AM
by Steve
4 110
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
Yesterday 11:45 AM
by Steve
35 1,373
mowfinder
scaypa
04-27-2015 05:44 PM
05-04-2015 01:14 PM
by Steve
1 160
Latest video, Facebook...
Sprinkler Buddy
05-01-2015 06:54 AM
05-04-2015 01:09 PM
by Steve
3 139
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-04-2015 01:03 PM
by Steve
72 5,843
weed
avetslawncare
04-16-2015 07:56 PM
05-01-2015 11:38 AM
by Steve
8 490
so i need somehelp with...
dalvan0
04-28-2015 07:43 PM
04-30-2015 10:55 PM
by avetslawncare
3 343
Anyone have a Lawn Care...
nishirandall
04-28-2015 08:45 PM
04-30-2015 12:00 AM
by Steve
1 176
mowing pic
joshlawncare
04-25-2015 12:34 PM
04-29-2015 10:55 PM
by Steve
5 279
Help with a truck
bdodson89
04-27-2015 08:15 PM
04-29-2015 10:47 PM
by Steve
4 211
Ford F250 Wheel loaders...
jrs.landscaping
04-28-2015 05:34 AM
04-29-2015 07:47 AM
by jrs.landscaping
2 160
New company in Michigan
SEM
04-24-2015 09:27 PM
04-28-2015 11:56 AM
by Steve
6 242
Correct me if I'm wrong...
SGL1
04-26-2015 02:41 PM
04-28-2015 06:57 AM
by SGL1
12 299
Total yard rehab
SGL1
04-23-2015 03:59 PM
04-27-2015 06:57 PM
by SGL1
11 386
equipment marketplace?
jrs.landscaping
04-27-2015 04:49 PM
04-27-2015 06:09 PM
by jrs.landscaping
2 152
Buying contracts /...
greenscaper123
04-26-2015 04:46 PM
04-27-2015 05:59 PM
by Steve
2 190
Lawn Care Service in...
Friscobob
04-24-2015 03:33 PM
04-27-2015 05:44 PM
by Steve
4 265
what's the big deal...
Tony317
04-25-2015 02:19 PM
04-27-2015 05:43 PM
by Steve
3 205
Newb Question - Multiple...
DependiLawn
04-24-2015 11:36 PM
04-27-2015 05:36 PM
by Steve
1 195
maintandlawndispatch...
SGL1
04-21-2015 03:31 PM
04-24-2015 04:42 PM
by Steve
9 346
Thoughts on Undocumented...
element009
09-25-2011 11:08 AM
04-23-2015 09:32 PM
by Chilehead
56 15,766
Hello Everyone
DesignsByBnC
04-22-2015 04:07 PM
04-23-2015 02:19 PM
by DesignsByBnC
2 221
The upcoming rainy...
5StarLawnscaping
04-21-2015 01:22 PM
04-23-2015 12:54 PM
by Steve
7 315
WARNING! Especially to...
SC93
04-19-2015 12:05 PM
04-22-2015 01:39 PM
by Steve
14 619
Could be great news for...
SC93
04-14-2015 11:06 PM
04-22-2015 01:28 PM
by Steve
15 673
quick pic
joshlawncare
04-14-2015 07:49 PM
04-21-2015 05:01 PM
by joshlawncare
4 468
Got Inspected today
swstout
08-09-2010 10:31 PM
04-21-2015 03:53 PM
by SGL1
10 4,149
Smoked my first belt!
SGL1
04-20-2015 08:46 PM
04-21-2015 03:28 PM
by SGL1
4 283
lawn care business...
holymoly
04-18-2015 02:56 PM
04-21-2015 06:18 AM
by holymoly
3 381
landscape insurance
clarkslawn
03-30-2015 10:14 PM
04-20-2015 10:02 PM
by SGL1
4 618
Poll & Discussion...
CHEESE2009
09-16-2011 06:16 PM
04-20-2015 08:20 PM
by avetslawncare
27 5,821
Aerating / Dethaching...
Hard-Body lawn & garden
04-12-2015 07:53 PM
04-19-2015 08:49 PM
by Chilehead
17 828
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
04-19-2015 09:21 AM
by KJ90
8 1,161
bidding a cemetery....
NPM_LLC
03-28-2015 10:56 AM
04-19-2015 05:26 AM
by RSE
22 1,220
Hustler Raptor
SGL1
04-13-2015 09:27 PM
04-18-2015 07:53 AM
by SGL1
15 657
is craiglist good to...
JBENI
04-16-2015 11:11 AM
04-17-2015 10:25 PM
by Wolf4dk
11 627
Am I missing something...
googus
04-11-2015 06:33 PM
04-17-2015 08:01 PM
by avetslawncare
10 711
Hello
sonny54
04-16-2015 09:49 PM
04-17-2015 03:10 PM
by Steve
1 316
Unreal
Chilehead
04-09-2015 09:12 PM
04-17-2015 08:27 AM
by Chilehead
11 839
starting a lawn care...
JBENI
04-14-2015 09:03 AM
04-17-2015 08:03 AM
by JBENI
14 731
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
04-16-2015 07:52 PM
by avetslawncare
23 1,548
New 14 x 7 Enclosed...
whitepropertydetail
04-15-2015 06:46 PM
04-16-2015 03:40 PM
by Steve
1 381
» Popular Tags
ad landscaping aerocore apartment bid apartment complex apartment lawn care estimate applying auger bark billy goat brushcutter blades blowout bush collections contract help curb appeal services deliquentaccounts ditches employee problems equipment rental estimate facebook ferris flyers foreman free advertising google grass growing a lawn care business hills hiring husqvarna jobs john deere quik trac landscape landscape services landscaping training lawn lawn care managing a lawn care business marketing more customers business mr dave mulch new business past due per hour charge per hour service pricing pto push versus ride running a business sell the vision seo shell small engine repair snow plowing square foot starting a lawn care business steep lawns sulky theft toro toro grand stand trailer tree trimmer rack up sell employee web design website www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:56 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:56 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy