Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Annoying Customer


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-29-2012, 04:19 PM
usmc3391 usmc3391 is offline
Member
 
Join Date: Apr 2012
Location: South Jersey
Posts: 73
Rep Power: 4
usmc3391 is on a distinguished road
Default Annoying Customer

I have this older lady who is a pain in the balls. Every week its something new with her. Last week she was mad that I came friday (even though I've cut her lawn every friday) and insisted that i normally come on saturdays until she looked at her checkbook. The best is after I'm done trimming she comes out with a pair of sissors and tells me she will "just get the areas i missed" and starts cutting the grass with them. Another week she scalped her front yard with her push mower because she said i didn't cut it short enough. But all of this was fine and I can deal with it but I ask her to give me cash and now she is refusing and gives me checks to be difficult. She has given me cash about 2 times all together. She was one of my first customers I acquired so she pays $25 a week and takes 40 minutes to cut her lawn (underbid). I am thinking of calling her monday and telling her i'm raising the price if she doesn't give me cash but as of now my mowing schedule isnt filled. I should have known haha when she told me i was the 4th lawn care company shes had since last year.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-29-2012, 04:29 PM
PineHillLawn PineHillLawn is offline
new member
 
Join Date: Apr 2012
Location: Nixa, MO
Posts: 117
Rep Power: 0
PineHillLawn is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by usmc3391 View Post
I have this older lady who is a pain in the balls. Every week its something new with her. Last week she was mad that I came friday (even though I've cut her lawn every friday) and insisted that i normally come on saturdays until she looked at her checkbook. The best is after I'm done trimming she comes out with a pair of sissors and tells me she will "just get the areas i missed" and starts cutting the grass with them. Another week she scalped her front yard with her push mower because she said i didn't cut it short enough. But all of this was fine and I can deal with it but I ask her to give me cash and now she is refusing and gives me checks to be difficult. She has given me cash about 2 times all together. She was one of my first customers I acquired so she pays $25 a week and takes 40 minutes to cut her lawn (underbid). I am thinking of calling her monday and telling her i'm raising the price if she doesn't give me cash but as of now my mowing schedule isnt filled. I should have known haha when she told me i was the 4th lawn care company shes had since last year.
Use a pair of scissors to cut her the "f" loose. There are way to many anal people who dont get that you are bending over for them in more ways than one!!!!
Reply With Quote
  #3  
Old 06-29-2012, 04:48 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Good luck with it.

I'd drop her if she doesn't want to honor the agreed upon price/payment method, but I can't tell you what to do. My own cuts are down by at least 50% due to the heat and I need every cut I can get.
Reply With Quote
  #4  
Old 06-29-2012, 08:25 PM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

I would be careful talking about discounts for cash people see throw that and may report you for not paying taxes. Just do a good job and pay no mind to her.
Reply With Quote
  #5  
Old 06-30-2012, 02:12 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Sounds like a client I dropped.... Where do you live man? LOL

Had a client just like this, and I saw the new guy cutting her grass and I felt soooo bad for him... Hope it's not you, because my only advice for that particular client, would be to RUN and never look back!

Her last name start with an "M" ?

I never drive by her home anymore, if I do, I make sure to floor it. Crazy lady gives me nightmares.

-

Oh never mind, you live in S. Jersey. Either way, good luck! Old people are a very 'attached' and needy...
Reply With Quote
  #6  
Old 07-02-2012, 11:08 AM
usmc3391 usmc3391 is offline
Member
 
Join Date: Apr 2012
Location: South Jersey
Posts: 73
Rep Power: 4
usmc3391 is on a distinguished road
Default

Haha yea as soon as I can I'm dropping her not worth it...I live in new jersey cheese think im a little ways away haha.
Reply With Quote
  #7  
Old 07-03-2012, 08:32 AM
gartslawncare gartslawncare is offline
Members
 
Join Date: Mar 2005
Posts: 5
Rep Power: 11
gartslawncare
Default

We've had some difficult customers as well. Luckily, I can usually be stern with them and they back off. Those that just continue to second guess me and give me a hard time, I just don't call them back next season...I stop pursuing them. That's one of the reasons I own my own business...so I don't HAVE to deal with people I don't want to deal with.

However, all that being said, they have to be pretty bad for me to let them go. Some older people, especially widowed women, just need a little extra attention. If you can give them that, they will become some of your best customers.
Reply With Quote
  #8  
Old 07-03-2012, 09:15 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by gartslawncare View Post
We've had some difficult customers as well. Luckily, I can usually be stern with them and they back off. Those that just continue to second guess me and give me a hard time, I just don't call them back next season...I stop pursuing them. That's one of the reasons I own my own business...so I don't HAVE to deal with people I don't want to deal with.

However, all that being said, they have to be pretty bad for me to let them go. Some older people, especially widowed women, just need a little extra attention. If you can give them that, they will become some of your best customers.

The worst is feeling guilty when you decide to drop them next season, but it's something that you have to do in order to stay sane.

I've got a client who doesn't follow the rules. My contract states he must hand me 3 post-dated cheques, but instead he gives me a cheque every couple of months - I let this slide, because he does pay.

Unfortunately, he always has to question the price I'm charging, and this gets annoying. He pretends he 'couldn't find the contract' so I have to tell him what he pays every time, and he acts shocked.
"Are you sure it wasn't less? Check again for me!"

I hate confrontation when the clients are just plain out WRONG or trying to get an advantage over me. Such a waste of time.

Anyway, clients like this are fantastic compared to most of mine. I have the worst clients in the world.

I have old ladies who ask if I want to relax after mowing and watch some tv with them.. like WHAT THE HELL MAN?!?!?!

Sometimes they make cookies, and I hate cookies, but I have to eat them... It's like rape in my mouth. Then they persist, offering me beverages, etc.
Reply With Quote
  #9  
Old 07-03-2012, 02:08 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 4
Lopes Lawn Care is on a distinguished road
Default

hahaha yeah I've got some customers that like me to hang out with them while i'm there to mow. Cheese, your cookies lady made me think of this lady I mow for (very old). Once she offered me a cup of iced tea (homemade). While i was going to take my first sip i noticed that the bottom of the inside of the cup was covered in nasty filth! No, not ice tea mix, filth. As i was talking to her i had to act like i was drinking it and when she turned around i poured it over the deck railing.

I have since stopped taking anything from this lady. Sucks cause she always offers me things but i just can't stomach it. hahaha
Reply With Quote
  #10  
Old 07-03-2012, 02:11 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 4
Lopes Lawn Care is on a distinguished road
Default

Another lady feels the need to stop me every 15 mins while i'm on her proberty mowing to offer me a bottle of water. She tells me to stop and take a break. This is after i've told her repeatly "thank you but i've got a cooler filled with water on the truck". I'm not looking at doubling my time at your place to chit chat and sip water.
Reply With Quote
Reply

Bookmarks

Tags
lawn care customers

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
So annoying lol CHEESE2009 Trials & Tribulations - The drama of running a business and of life. 16 06-13-2012 09:21 AM
Getting Rid of Customer MRK General Talk 9 01-04-2012 02:01 PM
Annoying Client SECTLANDSCAPING General Business Discussions 17 12-02-2011 06:48 AM
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
Annoying Customers.... CHEESE2009 Community Assistance 5 06-28-2009 01:46 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Is it too late to do...
markty
06-16-2015 05:28 PM
Today 07:34 PM
by wolfpacker53
5 1,966
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
Today 07:33 PM
by stallman419
12 2,134
Should I buy this Exmark...
googus
Today 09:22 AM
Today 03:29 PM
by googus
3 58
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
Today 02:53 PM
by American L&T
6 1,903
another newish job for me
holymoly
06-07-2015 08:34 AM
Today 02:06 PM
by American L&T
9 2,104
Unemployment rates drop,...
Steve
Yesterday 12:40 PM
Today 09:42 AM
by Steve
2 62
Before & After tree...
COREtreeservice
07-01-2015 09:20 PM
07-01-2015 09:20 PM
by COREtreeservice
0 68
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-01-2015 11:28 AM
by Steve
6 1,868
Ready to learn and get...
Koley Lawn & Landscape
06-28-2015 05:16 AM
07-01-2015 11:26 AM
by Steve
8 1,851
Three Stripe Land Care...
hammr04
06-30-2015 07:19 PM
07-01-2015 11:24 AM
by Steve
1 67
Country Life Lawn Care
darleneh
06-29-2015 11:24 AM
06-30-2015 01:25 PM
by Steve
3 1,727
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-29-2015 09:23 PM
by Chilehead
6 1,856
Marketing ideas
xandrew245x
04-29-2014 06:35 AM
06-25-2015 07:11 PM
by GreenWorx
34 5,713
Never ending sod jobs
avetslawncare
06-05-2015 09:46 PM
06-25-2015 11:42 AM
by Steve
11 2,339
Weed and Feed Service...
mike94740
06-23-2015 05:50 PM
06-24-2015 09:56 PM
by avetslawncare
2 1,781
Trimming hedges / trees,...
Hard-Body lawn & garden
06-23-2015 07:08 PM
06-24-2015 09:59 AM
by Steve
1 1,782
Hi Everyone from Arkansas
KellyMarie
06-04-2015 04:16 PM
06-23-2015 01:34 PM
by KellyMarie
4 2,052
how to make customers...
Bradcook21
05-27-2015 05:04 PM
06-23-2015 06:36 AM
by GreenWorx
7 2,285
problems with a customer...
LawnCareMan280
06-16-2015 10:26 PM
06-22-2015 11:11 AM
by Steve
6 2,080
Please review this FREE...
markty
06-21-2015 07:42 AM
06-22-2015 11:00 AM
by Steve
1 1,802
A good commercial bid...
burtle
06-20-2015 09:09 PM
06-22-2015 10:56 AM
by Steve
1 1,867
What would you do with...
holymoly
06-20-2015 06:48 PM
06-22-2015 10:48 AM
by Steve
1 1,830
New Member just joined...
vgoleco@hotmail.com
06-19-2015 03:49 PM
06-22-2015 10:42 AM
by Steve
2 1,836
Credit Cards - What's in...
Shark1611
06-16-2015 03:04 PM
06-21-2015 07:24 PM
by Chilehead
4 1,932
Blade usage
Wolf4dk
06-16-2015 12:18 AM
06-21-2015 05:35 PM
by kslawn
4 1,939
Hello, I am new to the...
adamslawnservices
06-17-2015 08:06 PM
06-19-2015 10:28 AM
by Steve
3 1,864
First commercial bid
SGL1
06-12-2015 08:57 PM
06-18-2015 05:04 PM
by SGL1
9 2,313
Needing a website built
burtle
06-17-2015 09:02 AM
06-18-2015 11:02 AM
by Steve
7 2,011
I have been rude and...
biglee
06-15-2015 10:11 PM
06-18-2015 10:46 AM
by Steve
10 2,100
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
06-17-2015 08:38 AM
by burtle
9 3,186
Customer keeps adding...
Mr. Mow
06-13-2015 06:22 AM
06-16-2015 10:23 AM
by Steve
11 2,307
Pass discounts onto...
burnell76
06-03-2015 06:33 PM
06-16-2015 10:02 AM
by burnell76
3 2,036
burned grass only where...
nhauto
06-15-2015 05:28 PM
06-16-2015 09:45 AM
by Steve
2 1,903
Half year mark review.
Steve
06-02-2015 11:24 AM
06-15-2015 01:04 PM
by Steve
18 2,626
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
06-15-2015 01:01 PM
by Steve
86 9,686
New Member
Bruce Fehr
06-05-2015 07:13 PM
06-15-2015 12:53 PM
by Steve
6 2,038
New to the business,...
CarefreeMowing
06-12-2015 02:36 PM
06-15-2015 12:50 PM
by Steve
1 1,921
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
06-13-2015 08:48 AM
by holymoly
45 12,013
New to the forum, new to...
CarefreeMowing
06-11-2015 12:35 PM
06-12-2015 10:44 AM
by Steve
2 1,838
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
06-11-2015 10:50 PM
by stallman419
8 2,388
Website Review
Outdoordesignsknox
06-08-2015 08:44 PM
06-11-2015 09:48 PM
by Just for Cuts
13 2,280
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
06-10-2015 01:45 PM
by holymoly
15 2,976
Hello from the GREAT...
gbfarmsllc
06-09-2015 11:10 AM
06-10-2015 01:29 PM
by Sprinkler Buddy
2 1,904
Hey guys and gals, I'm...
Joeyhall
06-03-2015 03:54 PM
06-08-2015 02:15 PM
by chris2500hd
8 2,151
Mowing Bermuda...
Mr. Mow
06-02-2015 12:45 PM
06-08-2015 12:45 PM
by Steve
12 2,309
Hey Guys
PrattLandscaping
06-07-2015 06:37 PM
06-08-2015 12:23 PM
by Steve
2 1,919
Share your stolen...
SGL1
05-27-2015 09:05 PM
06-08-2015 11:54 AM
by Steve
25 2,867
Hello there My name is...
zwalk1839
06-04-2015 11:10 PM
06-08-2015 11:52 AM
by Steve
4 2,032
Laid off oil field...
Mr. Mow
05-30-2015 09:03 AM
06-08-2015 06:20 AM
by Mr. Mow
4 2,148
How do you find one time...
Greg'slawnandlandscape
06-02-2015 09:57 PM
06-05-2015 09:49 PM
by avetslawncare
4 2,066
» Popular Tags
ad landscaping advertising aerocore apartment bid apartment lawn care estimate applying billy goat brushcutter blowout bob villa bush commercial contract help deliquentaccounts demonstration design ditches equipment dealer equipment rental facebook flyers foreman free lawn care hardscapes hiring how to husqvarna increase customers landscape landscape services landscaping landscaping training lawn aeration lawn care lawn care busines plan lawn mowing marketing marketing secrets more customers business mulch new business ordinance patio install per hour charge per hour service plowing pricing profit on employee scag scripts secrets to landscaping sell the vision seo shell shreaded small engine repair snow plowing sq ft square foot steep lawns swzt trailer trailer mate pro tree trimmer rack up sell employee web design website website design winterization wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:31 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:31 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy