Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Should I negotiate a new contract?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-22-2012, 08:12 PM
Rick3401 Rick3401 is offline
Junior Member
 
Join Date: Mar 2012
Posts: 5
Rep Power: 4
Rick3401 is on a distinguished road
Default Should I negotiate a new contract?

Very new to this biz. I have a $3800 per season account that I mow, trim, and prune hedges once per week. I estimate I'm making about $146 for 3.5 hours work per week on this one. I do this one by myself. Anyway, they recently put up a 12x12 screen room in the back yard. Where it used take a few minutes to mow this area with the rider, now I have to pull out the lawn furniture and hand mow and put everything back. Adds about 30 more minutes to the job. Would you renegotiate for a new contract or be a nice guy and just do it? Thanks for your reply.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-22-2012, 08:20 PM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I would let it go for the rest of this season and raise my price for next year. If you tried to get more money now it might mean you done get this contract next season or worse they drop you now. But if you raise your price for next season and explain why I would think it would go over better with the customer.

just my thought
Reply With Quote
  #3  
Old 06-22-2012, 08:29 PM
Rick3401 Rick3401 is offline
Junior Member
 
Join Date: Mar 2012
Posts: 5
Rep Power: 4
Rick3401 is on a distinguished road
Default

And a good thought that is...thanks
Reply With Quote
  #4  
Old 06-25-2012, 10:23 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,460
Rep Power: 10
Steve has disabled reputation
Default

That is a real interesting situation and I am surprised this hasn't come up before.

Do you currently have this customer under contract?

This situation really makes you think about the way contracts are worded and maybe they need some type of clause that says if the amount of time needed to service the lawn is changed, due to new landscape elements added to the property, the customer will be charged accordingly. Or something like that.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 07-03-2012, 01:04 AM
52BeltDrive's Avatar
52BeltDrive 52BeltDrive is offline
Junior Member
 
Join Date: Mar 2012
Posts: 20
Rep Power: 4
52BeltDrive is on a distinguished road
Default

I like the first reply...BUT

You're losing time, time is money...

Money per season sounds good, sounds like a good client. Guessing they would be willing to hear and understand how their new "convenience" inconveniences you and your services provided.

In the long run it's your call. Bet their credit card has beat you to a big payout but they'll ride that gravy train. You, as the "lawnman, yardboy, landscaper" whatever come second to the CC company that finances their whims. Then again, they don't sound like folks that will credit a mower, trimmer, blower and take over.

They're paying to play, it's all a gamble and they pay. Explain your end and ask for more. Can you afford the loss next season?


I've lost alot of income doing exactly what you're doing right now. You're not the bad guy here if you're properly maintaining the property to their satisfaction. Politely explain your situation and hope for understanding. I work for free on my terms, not the client's. (I pick and choose losses, I try not to consider those choices as losses BUT they are. You cannot allow your clients to dictate such choices.)

My .02, take it or leave it (those last five words are my motto)

Last edited by 52BeltDrive; 07-03-2012 at 01:07 AM.
Reply With Quote
  #6  
Old 07-03-2012, 02:31 AM
PVMS PVMS is offline
Member
 
Join Date: Jul 2012
Location: Melbourne, Australia.
Posts: 36
Rep Power: 4
PVMS is on a distinguished road
Default

I would say something straight away, because when you go to renew the contract, they will see that you have been doing it for free all this time, and expect it.
I'm sure that if you approach them the right way, they will be fair. If not, then jobs like that are only a "ball and chain" on your business.
Reply With Quote
  #7  
Old 07-03-2012, 03:05 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,460
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I've lost alot of income doing exactly what you're doing right now.
What kinds of experiences have you run into that were like this and how did you handle them? Was there a breaking point you reached where you decided you needed to take a stand against customers like these?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 07-04-2012, 02:28 AM
52BeltDrive's Avatar
52BeltDrive 52BeltDrive is offline
Junior Member
 
Join Date: Mar 2012
Posts: 20
Rep Power: 4
52BeltDrive is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
What kinds of experiences have you run into that were like this and how did you handle them? Was there a breaking point you reached where you decided you needed to take a stand against customers like these?
Steve, I've run into so many situations of loss that I've lost count. These clients don't sound at all like cheapskates or losers looking to get over on anything. 4k a year on a single account (unseen/unknown) is something to hang onto, at least for now?

My point is to advise the client that circumstances between original bid and services provided have been altered to the service provider's detriment. Folks paying what they are sound like reasonable people who would understand basic economics. My job is more now intricate and time consuming / my job now costs more. Added expense is likely low / reasonable. Let it ride, say nothing and what's next?

You have to speak up. You must explain the circumstances of how you make your living and how their personal choices might affect it. Next week you might find a homeowner-grade paver walkway that needs to be cut with a trimmer instead of your mower. There's another 10 minutes lost that could be cash somewhere else. And you already lost a 30 minute cut from the list?

It might sound petty but there are only so many working hours available on any given week. Most of my clients get alot for free. That's on me, my choice. I grow much from bulb, corm, and seed. I grow and share perennials. Again, on me. But in this instance, where a provider spends significant time over their bidded price due to unforseen modification?

Speak up. It can be done politely and with tact. No need to ask for reimbursment or an immediate rate hike. Simply mentioning to the client that you might need to thin your losses is effective...They're curious to know what your losses might be... They have friends who tell them how great our industry is.... They're clueless to the reality of waking up to grass stained wet boots and grinding blades while they suck down a latte and adjust their tie. I don't work for anyone that's ever done what I do. Doubt I ever will.

Reasonable people respond well to such tactics. You're not selling new, very gently informing them that they'll soon swim again in the shark infested waters they swam before finding YOU if they choose to let you go. Intelligent people want to stick with a proven winner. That makes doing business easy. If your client is satisfied, you're in. Good business isn't only about a satisfied customer, if you're losing they're going to lose too. They're going to lose YOU.

If you let folks walk on you, they'll likely run and stomp at the same time. You HAVE to have boundries "or you'll get what we have right here... a failure to communicate". Communication is (almost) everything. If they like you and what you bring, they'll pay for it as long as it's not out of line...
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Got Bad Contract Off Here boog Starting a lawn care business. 11 03-13-2011 05:51 PM
Need your help - Should I contract? Growing Green General Business Discussions 1 12-24-2010 01:01 PM
Contract for Job?? rclandscaping General Business Discussions 3 03-16-2009 09:06 AM
contract moseley creek General Talk 1 10-24-2007 05:26 PM
Contract F.A.Q.'s Steve Gopher Software Support Archived Question & Answers - Read Only 0 02-23-2004 10:31 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Unemployment rates drop,...
Steve
07-02-2015 12:40 PM
Today 12:48 PM
by GreenWorx
3 133
Is it too late to do...
markty
06-16-2015 05:28 PM
07-03-2015 07:34 PM
by wolfpacker53
5 2,038
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
07-03-2015 07:33 PM
by stallman419
12 2,228
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
07-03-2015 03:29 PM
by googus
3 125
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
07-03-2015 02:53 PM
by American L&T
6 1,955
another newish job for me
holymoly
06-07-2015 08:34 AM
07-03-2015 02:06 PM
by American L&T
9 2,159
Before & After tree...
COREtreeservice
07-01-2015 09:20 PM
07-01-2015 09:20 PM
by COREtreeservice
0 105
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-01-2015 11:28 AM
by Steve
6 1,926
Ready to learn and get...
Koley Lawn & Landscape
06-28-2015 05:16 AM
07-01-2015 11:26 AM
by Steve
8 1,905
Three Stripe Land Care...
hammr04
06-30-2015 07:19 PM
07-01-2015 11:24 AM
by Steve
1 100
Country Life Lawn Care
darleneh
06-29-2015 11:24 AM
06-30-2015 01:25 PM
by Steve
3 1,761
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-29-2015 09:23 PM
by Chilehead
6 1,912
Marketing ideas
xandrew245x
04-29-2014 06:35 AM
06-25-2015 07:11 PM
by GreenWorx
34 5,789
Never ending sod jobs
avetslawncare
06-05-2015 09:46 PM
06-25-2015 11:42 AM
by Steve
11 2,399
Weed and Feed Service...
mike94740
06-23-2015 05:50 PM
06-24-2015 09:56 PM
by avetslawncare
2 1,822
Trimming hedges / trees,...
Hard-Body lawn & garden
06-23-2015 07:08 PM
06-24-2015 09:59 AM
by Steve
1 1,820
Hi Everyone from Arkansas
KellyMarie
06-04-2015 04:16 PM
06-23-2015 01:34 PM
by KellyMarie
4 2,094
how to make customers...
Bradcook21
05-27-2015 05:04 PM
06-23-2015 06:36 AM
by GreenWorx
7 2,336
problems with a customer...
LawnCareMan280
06-16-2015 10:26 PM
06-22-2015 11:11 AM
by Steve
6 2,134
Please review this FREE...
markty
06-21-2015 07:42 AM
06-22-2015 11:00 AM
by Steve
1 1,842
A good commercial bid...
burtle
06-20-2015 09:09 PM
06-22-2015 10:56 AM
by Steve
1 1,908
What would you do with...
holymoly
06-20-2015 06:48 PM
06-22-2015 10:48 AM
by Steve
1 1,874
New Member just joined...
vgoleco@hotmail.com
06-19-2015 03:49 PM
06-22-2015 10:42 AM
by Steve
2 1,864
Credit Cards - What's in...
Shark1611
06-16-2015 03:04 PM
06-21-2015 07:24 PM
by Chilehead
4 1,972
Blade usage
Wolf4dk
06-16-2015 12:18 AM
06-21-2015 05:35 PM
by kslawn
4 1,980
Hello, I am new to the...
adamslawnservices
06-17-2015 08:06 PM
06-19-2015 10:28 AM
by Steve
3 1,900
First commercial bid
SGL1
06-12-2015 08:57 PM
06-18-2015 05:04 PM
by SGL1
9 2,364
Needing a website built
burtle
06-17-2015 09:02 AM
06-18-2015 11:02 AM
by Steve
7 2,052
I have been rude and...
biglee
06-15-2015 10:11 PM
06-18-2015 10:46 AM
by Steve
10 2,138
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
06-17-2015 08:38 AM
by burtle
9 3,220
Customer keeps adding...
Mr. Mow
06-13-2015 06:22 AM
06-16-2015 10:23 AM
by Steve
11 2,392
Pass discounts onto...
burnell76
06-03-2015 06:33 PM
06-16-2015 10:02 AM
by burnell76
3 2,066
burned grass only where...
nhauto
06-15-2015 05:28 PM
06-16-2015 09:45 AM
by Steve
2 1,936
Half year mark review.
Steve
06-02-2015 11:24 AM
06-15-2015 01:04 PM
by Steve
18 2,688
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
06-15-2015 01:01 PM
by Steve
86 9,749
New Member
Bruce Fehr
06-05-2015 07:13 PM
06-15-2015 12:53 PM
by Steve
6 2,067
New to the business,...
CarefreeMowing
06-12-2015 02:36 PM
06-15-2015 12:50 PM
by Steve
1 1,957
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
06-13-2015 08:48 AM
by holymoly
45 12,085
New to the forum, new to...
CarefreeMowing
06-11-2015 12:35 PM
06-12-2015 10:44 AM
by Steve
2 1,867
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
06-11-2015 10:50 PM
by stallman419
8 2,431
Website Review
Outdoordesignsknox
06-08-2015 08:44 PM
06-11-2015 09:48 PM
by Just for Cuts
13 2,323
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
06-10-2015 01:45 PM
by holymoly
15 3,022
Hello from the GREAT...
gbfarmsllc
06-09-2015 11:10 AM
06-10-2015 01:29 PM
by Sprinkler Buddy
2 1,937
Hey guys and gals, I'm...
Joeyhall
06-03-2015 03:54 PM
06-08-2015 02:15 PM
by chris2500hd
8 2,186
Mowing Bermuda...
Mr. Mow
06-02-2015 12:45 PM
06-08-2015 12:45 PM
by Steve
12 2,349
Hey Guys
PrattLandscaping
06-07-2015 06:37 PM
06-08-2015 12:23 PM
by Steve
2 1,955
Share your stolen...
SGL1
05-27-2015 09:05 PM
06-08-2015 11:54 AM
by Steve
25 2,907
Hello there My name is...
zwalk1839
06-04-2015 11:10 PM
06-08-2015 11:52 AM
by Steve
4 2,069
Laid off oil field...
Mr. Mow
05-30-2015 09:03 AM
06-08-2015 06:20 AM
by Mr. Mow
4 2,186
» Popular Tags
ad landscaping aerocore apartment bid apartment complex apartment lawn care estimate applying bark billy goat brushcutter blowout bob villa bush collections contract help curb appeal services deliquentaccounts design ditches door hangers edging employee problems equipment dealer equipment rental flyers foreman free advertising google growing a lawn care business hardscapes hills hiring husqvarna increase customers jobs landscape services landscaping landscaping training lawn aeration lawn care lawn mowing marketing more customers business mr dave mulch new business ordinance past due per hour charge per hour service plowing profit on employee push versus ride scag scripts sell the vision seo shell small engine repair snow plowing sq ft steep lawns swzt trailer tree tree pics trimmer rack up sell employee web design website website design www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:19 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:19 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy