Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Should I negotiate a new contract?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-22-2012, 09:12 PM
Rick3401 Rick3401 is offline
Junior Member
 
Join Date: Mar 2012
Posts: 5
Rep Power: 3
Rick3401 is on a distinguished road
Default Should I negotiate a new contract?

Very new to this biz. I have a $3800 per season account that I mow, trim, and prune hedges once per week. I estimate I'm making about $146 for 3.5 hours work per week on this one. I do this one by myself. Anyway, they recently put up a 12x12 screen room in the back yard. Where it used take a few minutes to mow this area with the rider, now I have to pull out the lawn furniture and hand mow and put everything back. Adds about 30 more minutes to the job. Would you renegotiate for a new contract or be a nice guy and just do it? Thanks for your reply.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-22-2012, 09:20 PM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I would let it go for the rest of this season and raise my price for next year. If you tried to get more money now it might mean you done get this contract next season or worse they drop you now. But if you raise your price for next season and explain why I would think it would go over better with the customer.

just my thought
Reply With Quote
  #3  
Old 06-22-2012, 09:29 PM
Rick3401 Rick3401 is offline
Junior Member
 
Join Date: Mar 2012
Posts: 5
Rep Power: 3
Rick3401 is on a distinguished road
Default

And a good thought that is...thanks
Reply With Quote
  #4  
Old 06-25-2012, 11:23 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,683
Rep Power: 10
Steve has disabled reputation
Default

That is a real interesting situation and I am surprised this hasn't come up before.

Do you currently have this customer under contract?

This situation really makes you think about the way contracts are worded and maybe they need some type of clause that says if the amount of time needed to service the lawn is changed, due to new landscape elements added to the property, the customer will be charged accordingly. Or something like that.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 07-03-2012, 02:04 AM
52BeltDrive's Avatar
52BeltDrive 52BeltDrive is offline
Junior Member
 
Join Date: Mar 2012
Posts: 20
Rep Power: 3
52BeltDrive is on a distinguished road
Default

I like the first reply...BUT

You're losing time, time is money...

Money per season sounds good, sounds like a good client. Guessing they would be willing to hear and understand how their new "convenience" inconveniences you and your services provided.

In the long run it's your call. Bet their credit card has beat you to a big payout but they'll ride that gravy train. You, as the "lawnman, yardboy, landscaper" whatever come second to the CC company that finances their whims. Then again, they don't sound like folks that will credit a mower, trimmer, blower and take over.

They're paying to play, it's all a gamble and they pay. Explain your end and ask for more. Can you afford the loss next season?


I've lost alot of income doing exactly what you're doing right now. You're not the bad guy here if you're properly maintaining the property to their satisfaction. Politely explain your situation and hope for understanding. I work for free on my terms, not the client's. (I pick and choose losses, I try not to consider those choices as losses BUT they are. You cannot allow your clients to dictate such choices.)

My .02, take it or leave it (those last five words are my motto)

Last edited by 52BeltDrive; 07-03-2012 at 02:07 AM.
Reply With Quote
  #6  
Old 07-03-2012, 03:31 AM
PVMS PVMS is offline
Member
 
Join Date: Jul 2012
Location: Melbourne, Australia.
Posts: 36
Rep Power: 3
PVMS is on a distinguished road
Default

I would say something straight away, because when you go to renew the contract, they will see that you have been doing it for free all this time, and expect it.
I'm sure that if you approach them the right way, they will be fair. If not, then jobs like that are only a "ball and chain" on your business.
Reply With Quote
  #7  
Old 07-03-2012, 04:05 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,683
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I've lost alot of income doing exactly what you're doing right now.
What kinds of experiences have you run into that were like this and how did you handle them? Was there a breaking point you reached where you decided you needed to take a stand against customers like these?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 07-04-2012, 03:28 AM
52BeltDrive's Avatar
52BeltDrive 52BeltDrive is offline
Junior Member
 
Join Date: Mar 2012
Posts: 20
Rep Power: 3
52BeltDrive is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
What kinds of experiences have you run into that were like this and how did you handle them? Was there a breaking point you reached where you decided you needed to take a stand against customers like these?
Steve, I've run into so many situations of loss that I've lost count. These clients don't sound at all like cheapskates or losers looking to get over on anything. 4k a year on a single account (unseen/unknown) is something to hang onto, at least for now?

My point is to advise the client that circumstances between original bid and services provided have been altered to the service provider's detriment. Folks paying what they are sound like reasonable people who would understand basic economics. My job is more now intricate and time consuming / my job now costs more. Added expense is likely low / reasonable. Let it ride, say nothing and what's next?

You have to speak up. You must explain the circumstances of how you make your living and how their personal choices might affect it. Next week you might find a homeowner-grade paver walkway that needs to be cut with a trimmer instead of your mower. There's another 10 minutes lost that could be cash somewhere else. And you already lost a 30 minute cut from the list?

It might sound petty but there are only so many working hours available on any given week. Most of my clients get alot for free. That's on me, my choice. I grow much from bulb, corm, and seed. I grow and share perennials. Again, on me. But in this instance, where a provider spends significant time over their bidded price due to unforseen modification?

Speak up. It can be done politely and with tact. No need to ask for reimbursment or an immediate rate hike. Simply mentioning to the client that you might need to thin your losses is effective...They're curious to know what your losses might be... They have friends who tell them how great our industry is.... They're clueless to the reality of waking up to grass stained wet boots and grinding blades while they suck down a latte and adjust their tie. I don't work for anyone that's ever done what I do. Doubt I ever will.

Reasonable people respond well to such tactics. You're not selling new, very gently informing them that they'll soon swim again in the shark infested waters they swam before finding YOU if they choose to let you go. Intelligent people want to stick with a proven winner. That makes doing business easy. If your client is satisfied, you're in. Good business isn't only about a satisfied customer, if you're losing they're going to lose too. They're going to lose YOU.

If you let folks walk on you, they'll likely run and stomp at the same time. You HAVE to have boundries "or you'll get what we have right here... a failure to communicate". Communication is (almost) everything. If they like you and what you bring, they'll pay for it as long as it's not out of line...
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Got Bad Contract Off Here boog Starting a lawn care business. 11 03-13-2011 06:51 PM
Need your help - Should I contract? Growing Green General Business Discussions 1 12-24-2010 02:01 PM
Contract for Job?? rclandscaping General Business Discussions 3 03-16-2009 10:06 AM
contract moseley creek General Talk 1 10-24-2007 06:26 PM
Contract F.A.Q.'s Steve Gopher Software Support Archived Question & Answers - Read Only 0 02-23-2004 11:31 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hello from Md
homey
Yesterday 06:55 PM
Today 06:12 PM
by Billy Goat
2 55
Has Obamacare helped or...
Steve
Today 04:37 PM
Today 04:37 PM
by Steve
0 18
Employee job training...
brookline
12-15-2014 08:15 PM
Today 02:09 PM
by SuperiorPower
5 191
I'm BACK!
SuperiorPower
12-16-2014 11:08 PM
Today 02:05 PM
by SuperiorPower
2 106
Repair or replace the...
lxarth
Yesterday 05:07 PM
Today 01:37 PM
by Steve
2 83
what do you "love" to...
calebmoss
07-06-2011 10:05 PM
Yesterday 05:09 PM
by Chilehead
28 8,867
What Fertilizer to Use?
acrajchel
04-07-2014 02:56 PM
Yesterday 01:11 PM
by Steve
23 2,893
Grass hopper mower
ExtremeLawncareServices
12-05-2013 09:51 AM
Yesterday 09:40 AM
by SuperiorPower
34 6,040
Peco Bagger
AGPS
11-18-2014 02:20 PM
Yesterday 09:13 AM
by SuperiorPower
15 1,243
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
12-15-2014 10:30 PM
by ExtremeLawncareServices
188 16,432
New to Gopher Haul-from...
323k13l
12-12-2014 10:34 PM
12-15-2014 02:58 PM
by Steve
3 235
hi
creteland
12-12-2014 09:06 AM
12-15-2014 01:45 PM
by Steve
5 236
New addition to my small...
googus
12-12-2014 07:36 PM
12-15-2014 07:47 AM
by googus
4 302
Ferris IS700Z
rmccutchan
12-14-2014 01:10 AM
12-14-2014 11:41 PM
by rmccutchan
4 210
Charge what the market...
Billy Goat
12-09-2014 12:39 PM
12-14-2014 06:39 PM
by biglee
20 740
Hi from IL
steveinil
11-25-2014 02:07 PM
12-12-2014 07:18 AM
by steveinil
4 749
Utility Company Right of...
eastsidelandcare
12-11-2014 04:54 PM
12-11-2014 04:54 PM
by eastsidelandcare
0 228
leaf removal
Double J LLC
10-03-2014 05:24 PM
12-11-2014 04:50 PM
by eastsidelandcare
33 3,973
suggestions on full lawn...
Brian3137
12-10-2014 07:18 PM
12-11-2014 03:41 PM
by Steve
6 331
new to me box truck
jrayb39667
03-06-2014 11:20 PM
12-11-2014 09:43 AM
by Sprinkler Buddy
18 3,290
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
12-10-2014 02:45 PM
by WesleySnips
7 564
Echo pb200 blower fuel...
googus
12-06-2014 09:03 PM
12-09-2014 06:35 PM
by Steve
3 411
Facebook
element009
03-23-2011 09:36 AM
12-09-2014 06:24 PM
by Steve
36 9,722
Are you prepared for the...
Steve
12-02-2014 04:13 PM
12-09-2014 06:22 PM
by Steve
7 827
Email Address Name
Just Cuts
12-07-2014 09:49 PM
12-08-2014 03:15 PM
by Steve
3 374
Inspection form
stevef1201
12-07-2014 10:38 AM
12-08-2014 03:10 PM
by Steve
1 371
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
12-08-2014 12:37 PM
by jrs.landscaping
108 34,076
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
12-07-2014 06:35 PM
by stevef1201
24 1,636
Innovation by mandate
bayoubandit
11-29-2014 01:33 PM
12-06-2014 03:27 PM
by SGL1
12 894
Trying something new,...
ExtremeLawncareServices
09-21-2014 10:07 PM
12-05-2014 11:06 AM
by Steve
9 2,200
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
12-04-2014 01:32 PM
by stevef1201
15 1,375
How many hours is too...
Just Cuts
12-04-2014 09:00 AM
12-04-2014 01:02 PM
by Just for Cuts
6 540
Does this sound like a...
googus
12-03-2014 07:47 AM
12-04-2014 12:37 PM
by Steve
5 614
New website
Chilehead
11-20-2014 04:39 PM
12-04-2014 12:27 PM
by Steve
14 1,160
New website
SGL1
12-02-2014 10:55 PM
12-03-2014 11:17 PM
by BLC7
19 788
Websites, how long...
Dan Tanner
03-09-2014 08:29 AM
12-03-2014 11:12 PM
by SGL1
21 3,155
I Want to buy old...
ExtremeLawncareServices
10-10-2014 11:04 PM
12-03-2014 10:36 PM
by ExtremeLawncareServices
8 1,806
GPS trackers for...
Billy Goat
12-02-2014 06:09 PM
12-03-2014 07:17 PM
by Steve
8 641
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
12-03-2014 06:31 PM
by SGL1
17 1,371
Hiring Subs over Temps
Billy Goat
12-02-2014 06:26 AM
12-03-2014 01:24 PM
by Steve
3 575
Thanksgiving cards
Steve
11-10-2008 11:57 AM
12-02-2014 11:11 PM
by SGL1
11 9,448
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
12-02-2014 02:17 PM
by jrs.landscaping
12 1,420
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
12-02-2014 08:47 AM
by SGL1
6 1,437
old contracts
bayoubandit
11-29-2014 11:10 AM
12-01-2014 11:20 AM
by Steve
3 660
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
12-01-2014 10:54 AM
by Steve
9 1,202
Lawn care truck
Steve
10-10-2009 03:40 AM
12-01-2014 10:45 AM
by Steve
32 15,107
Intuit Quickbooks...
CDLAWNCARE
11-30-2014 10:19 AM
11-30-2014 10:19 AM
by CDLAWNCARE
0 555
Say Hello !!!
Steve
03-19-2007 12:18 PM
11-28-2014 01:36 PM
by Just Cuts
1,196 355,359
Hello from Kentucky
TRV
09-30-2014 06:42 PM
11-28-2014 10:49 AM
by Steve
13 2,249
Happy Thanksgiving!
Steve
11-27-2014 09:48 AM
11-27-2014 09:48 AM
by Steve
0 610
» Popular Tags
4wd aerocore apartment bid apartment lawn care estimate applying auger bid billy goat brushcutter bush charge christmas deliquentaccounts demonstration ditches employee problems ferris first truck foreman georgia gopherhaul grass hiring holiday how to installation introduction john deere quik trac landscape services lawn lawn care lawn care busines plan lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website managing a lawn care business marketing mowing mulch mulch price new business ordinance patio install per hour charge podcast profit on employee pto reo savannah search engine optimization shreaded snow plowing starting a business starting a lawn care business start up lawn care business steep lawns steve sulky theft toro toro grand stand tractor auger trailer trailer mate pro tree walk behind wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:00 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:00 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy