Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Best call from a customer ever!


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-20-2012, 06:59 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 4
Lopes Lawn Care is on a distinguished road
Default Best call from a customer ever!

So I have a client who wanted to try and mow her own lawn this year. She'd do it every other week so i'd be mowing bi-weekly insted of weekly as usual. I get a call from her saying "good news i mowed the lawn, bad news is something happened to my tractor and i drove it through the garage door", "do you think you can take apart a garage door?", "its stuck in there and now I can't get my car out of the garage".

Me: "wow thats terrible, id love to help but i'm out of town" haha (mind you, this was at 9pm on a saturday night as i'm doing a engine swap on my walk behind).

Needless to say i'm mowing every week again hahaha.

This was hands down the best call I ever got from a customer. I almost s**t my pants.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-20-2012, 10:21 PM
brian'slawncare brian'slawncare is offline
Senior Member
 
Join Date: Mar 2010
Location: Cincinnati Ohio
Posts: 387
Rep Power: 6
brian'slawncare is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
looks like you'll be mowing full time now

So what ever happened with you and fixing the garage door? Did you take this as a side job for some extra cash, or just pass?
Reply With Quote
  #3  
Old 06-20-2012, 10:33 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Awesome.

MY best call was my PITA cut it shorter next time so it lasts two weeks guy telling me he wants to cut it himself this season - and he is.

Except one week when he didn't feel like it and called me - I was "too busy" to help.
Reply With Quote
  #4  
Old 06-20-2012, 10:51 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 4
Lopes Lawn Care is on a distinguished road
Default

You know, it's something I would have normally helped her with but I was worried about something (like the door) falling on the car. I don't know the first thing about garage door repair. I was also in the middle of a pain in the arse engine swap on my walk behind so i really didn't have the time to go help and needed to get this mower up and back to live again.

Definitly funny story though.

Hedge, yeah you gotta love those "I'm gonna do it myself" people. They seem surprised when you charge them three times the cost cause the lawn is a foot tall now cause they decided not to do it themselves.

I had one customer that must of thought i was an on-call lawn guy. She would text me. "can you come mow now". I simply replied, "i'm out of town for the weekend, wish i had known you wanted your lawn mowed, i was just around the corner yesterday" "i'll be by next thursday when im back in your area". This is after repeated weeks of me telling her when i'd be there and her calling me 2 days after the fact to ask if i could come mow.

Needless to say i dropped her cause she was annoying. I got texts at 1am once from her for mowing. Just retarded. Would also forget to leave payment so i'd have to come back and get it, wasting even more gas. Peace to that.
Reply With Quote
  #5  
Old 06-20-2012, 10:56 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Lopes Lawn Care View Post
I had one customer that must of thought i was an on-call lawn guy. She would text me. "can you come mow now". I simply replied, "i'm out of town for the weekend, wish i had known you wanted your lawn mowed, i was just around the corner yesterday" "i'll be by next thursday when im back in your area". This is after repeated weeks of me telling her when i'd be there and her calling me 2 days after the fact to ask if i could come mow.

Needless to say i dropped her cause she was annoying. I got texts at 1am once from her for mowing. Just retarded. Would also forget to leave payment so i'd have to come back and get it, wasting even more gas. Peace to that.
I had a on call customer like this last year. I had him at the beginning of this year till I dropped him. Same story, he would call a day or two after I was in his neighborhood. He would wait till grass was 5-6" high. Then would act like I needed to be there asap. It just doesnt work like that buddy. Theres a schedule for a damn reason.
Reply With Quote
  #6  
Old 06-20-2012, 11:32 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 4
Lopes Lawn Care is on a distinguished road
Default

Yeah seriously, you give them a good price for a reason. Like they are right next to another job. Having to go back and forth makes it not worth it.
Reply With Quote
  #7  
Old 06-21-2012, 11:41 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,246
Rep Power: 10
Steve has disabled reputation
Default

LOL where is the picture of that! HAHHAHA

__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 06-21-2012, 04:41 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 4
Lopes Lawn Care is on a distinguished road
Default

hahaha Yeah I was gonna take a picture the next time I came to mow but the lady was home and I didn't want to add to the humility. She ended up having to remove the lower part of the door. So it was just a half door when i got there. hahaha good times.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Call out your spot and where you want to be. Steve Search Engine Optimization and Website Design Discussions. 14 04-10-2012 01:03 PM
got my First call today Dragger Starting a lawn care business. 4 11-25-2010 07:59 AM
Call me a sodbuster B-2 Lawncare General Talk 10 10-03-2010 10:43 PM
The Call picframer General Talk 10 02-25-2010 10:05 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Newb Question - Multiple...
DependiLawn
Yesterday 11:36 PM
Yesterday 11:36 PM
by DependiLawn
0 20
New company in Michigan
SEM
Yesterday 09:27 PM
Yesterday 09:27 PM
by SEM
0 22
maintandlawndispatch...
SGL1
04-21-2015 03:31 PM
Yesterday 04:42 PM
by Steve
9 202
Lawn Care Service in...
Friscobob
Yesterday 03:33 PM
Yesterday 04:41 PM
by Steve
1 40
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
Yesterday 04:39 PM
by Steve
4 108
Total yard rehab
SGL1
04-23-2015 03:59 PM
Yesterday 04:39 PM
by Steve
3 88
Thoughts on Undocumented...
element009
09-25-2011 11:08 AM
04-23-2015 09:32 PM
by Chilehead
56 15,489
Hello Everyone
DesignsByBnC
04-22-2015 04:07 PM
04-23-2015 02:19 PM
by DesignsByBnC
2 77
The upcoming rainy...
5StarLawnscaping
04-21-2015 01:22 PM
04-23-2015 12:54 PM
by Steve
7 176
color fliers?
holymoly
04-18-2015 02:32 PM
04-23-2015 12:50 PM
by Steve
12 336
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
04-22-2015 07:04 PM
by Just for Cuts
59 2,505
WARNING! Especially to...
SC93
04-19-2015 12:05 PM
04-22-2015 01:39 PM
by Steve
14 403
Could be great news for...
SC93
04-14-2015 11:06 PM
04-22-2015 01:28 PM
by Steve
15 493
quick pic
joshlawncare
04-14-2015 07:49 PM
04-21-2015 05:01 PM
by joshlawncare
4 321
Got Inspected today
swstout
08-09-2010 10:31 PM
04-21-2015 03:53 PM
by SGL1
10 3,976
Smoked my first belt!
SGL1
04-20-2015 08:46 PM
04-21-2015 03:28 PM
by SGL1
4 148
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
04-21-2015 12:47 PM
by Steve
25 997
lawn care business...
holymoly
04-18-2015 02:56 PM
04-21-2015 06:18 AM
by holymoly
3 240
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
04-21-2015 03:18 AM
by ExtremeLawncareServices
57 5,227
landscape insurance
clarkslawn
03-30-2015 10:14 PM
04-20-2015 10:02 PM
by SGL1
4 460
Poll & Discussion...
CHEESE2009
09-16-2011 06:16 PM
04-20-2015 08:20 PM
by avetslawncare
27 5,658
weed
avetslawncare
04-16-2015 07:56 PM
04-20-2015 01:08 PM
by Steve
4 249
Aerating / Dethaching...
Hard-Body lawn & garden
04-12-2015 07:53 PM
04-19-2015 08:49 PM
by Chilehead
17 589
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
04-19-2015 09:21 AM
by KJ90
8 996
bidding a cemetery....
NPM_LLC
03-28-2015 10:56 AM
04-19-2015 05:26 AM
by RSE
22 1,002
Hustler Raptor
SGL1
04-13-2015 09:27 PM
04-18-2015 07:53 AM
by SGL1
15 507
is craiglist good to...
JBENI
04-16-2015 11:11 AM
04-17-2015 10:25 PM
by Wolf4dk
11 406
Am I missing something...
googus
04-11-2015 06:33 PM
04-17-2015 08:01 PM
by avetslawncare
10 527
Hello
sonny54
04-16-2015 09:49 PM
04-17-2015 03:10 PM
by Steve
1 193
Unreal
Chilehead
04-09-2015 09:12 PM
04-17-2015 08:27 AM
by Chilehead
11 560
starting a lawn care...
JBENI
04-14-2015 09:03 AM
04-17-2015 08:03 AM
by JBENI
14 536
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
04-16-2015 07:52 PM
by avetslawncare
23 1,360
New 14 x 7 Enclosed...
whitepropertydetail
04-15-2015 06:46 PM
04-16-2015 03:40 PM
by Steve
1 245
older used dump trucks
SECTLANDSCAPING
09-22-2011 12:33 AM
04-16-2015 12:41 PM
by biglee
21 8,044
Tax Poll
Steve
04-15-2015 02:13 PM
04-15-2015 02:13 PM
by Steve
0 234
lawn care by Aj
aj10261984
04-14-2015 06:50 PM
04-15-2015 01:43 PM
by Steve
2 263
Contact last years...
googus
01-28-2015 08:13 AM
04-15-2015 12:54 PM
by SC93
7 1,265
trying to sign up for...
JBENI
04-14-2015 10:20 AM
04-14-2015 12:11 PM
by Steve
1 721
Charging customers for...
Hard-Body lawn & garden
04-14-2015 07:34 AM
04-14-2015 10:35 AM
by Steve
1 296
New member
Jdlandscaping,LLC
04-11-2015 03:24 PM
04-14-2015 05:45 AM
by Jdlandscaping,LLC
2 325
hello
oasis_greenscapes
04-01-2015 06:18 PM
04-13-2015 12:03 PM
by Steve
8 565
New Member
Greenturion
04-11-2015 02:00 PM
04-13-2015 11:59 AM
by Steve
1 287
Client with...
OldSalt
04-07-2015 09:47 PM
04-13-2015 11:57 AM
by Steve
8 514
Getting rid of "mulched...
Mr. Mow
04-12-2015 04:21 PM
04-13-2015 11:26 AM
by biglee
3 325
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
04-13-2015 11:11 AM
by biglee
7 437
Billing methods
jcurr33
03-26-2015 01:33 PM
04-13-2015 11:07 AM
by biglee
15 943
Landscape Fabric
CurbAppeal1
04-10-2015 03:58 PM
04-13-2015 08:02 AM
by Chilehead
4 367
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
04-12-2015 04:27 PM
by Mr. Mow
17 4,007
Snow removal contracts
CDLAWNCARE
03-31-2015 02:57 PM
04-10-2015 11:37 AM
by kslawn
6 591
Do you have medical...
Steve
09-10-2011 11:46 AM
04-10-2015 11:28 AM
by Steve
17 5,303
» Popular Tags
aerocore apartment complex auger bark billy goat brushcutter blades bush collections deliquentaccounts design edging employee problems equipment rental ferris flyers foreman free advertising grass growing a lawn care business hills hiring husqvarna john deere quik trac landscape landscape services landscaping training lawn lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing marketing marketing secrets more customers business mr dave mulch new business past due per hour charge per hour service pricing profit on employee pto push versus ride running a business scripts secrets to landscaping sell the vision seo shell small engine repair square foot steep lawns sulky theft toro grand stand trailer tree trimmer rack truck new used landscape up sell employee web design website website design winterization won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:25 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:25 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy