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Health, Safety and Accident Issues. Discussion on health & safety issues that effect the lawn care, landscaping, tree care, power washing, snow plowing and other trades. Talks of accidents that have occurred and how they could have been prevented. OSHA rules.

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Health, Safety and Accident Issues.

Discussion on health & safety issues that effect the lawn care, landscaping, tree care, power washing, snow plowing and other trades. Talks of accidents that have occurred and how they could have been prevented. OSHA rules.
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  #11  
Old 06-20-2012, 10:08 AM
WorkForMySelf WorkForMySelf is offline
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Quote:
Originally Posted by Hedgemaster View Post
How is expecting damaged property to be replaced "petty"?
Its a 2-3 dollar part.... the driver should of just changed it before anyone even noticed it was broken if anything but for the customer to throw a **** fit over it is even more.. I have a feeling that someone taking something this minor so serious, will find many many more complaints in the future
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  #12  
Old 06-20-2012, 11:02 AM
HPI_Savage25 HPI_Savage25 is offline
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I would just replace the hoop and move on.

A few months ago I was out doing a yard and got done, pulled up to my next yard and was about to get started. My phone rang and it was from the last yard I had just done. She said her bird was going crazy on the back porch and wasnt sure why. Well about 45minutes later she saw a crack/hole in one of the windows on the porch.

I finished my yard up that I was on and drove straight back over to the house, took pictures of everything. I made a few phones calls and had a guy over to give an estimate the next day and the day after his window was replaced. In the end still a very happy customer to this day. Only request I had was that the one window a rock must have hit from weed eating, was not covered with a screen. I requested he put a screen on it to prevent it from happening again. He agreed.
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  #13  
Old 06-20-2012, 11:18 AM
CHEESE2009 CHEESE2009 is offline
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I had a client complain because I mowed over a flower she planted dead center of her lawn.

She stopped me, then I told her it looked stupid, and for her to keep her plants in the garden to avoid situations like this.
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  #14  
Old 06-20-2012, 11:43 AM
stevef1201 stevef1201 is offline
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Quote:
Originally Posted by Hedgemaster View Post
Thinking as a client:


I hired YOU, not the delivery guy. You are ultimately responsible.

Replace my damaged property please. How you settle up with the other guy is of no concern to me.
very true, thats life
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  #15  
Old 06-20-2012, 11:45 AM
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  #16  
Old 06-20-2012, 11:51 AM
stevef1201 stevef1201 is offline
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I had a customer who called me the day I mowed his lawn, and said that I broke one of his gates. (I Dont think so), but he said he was sure it was OK the night before. So I went to Lowes and got the peice to fix the gate, fixed it. Cost 4 dollars for the part 1 hour running around getting the part and fixing the damn gate. I have made over 3000 dollars from this customer!!!!!! a good hour and 4 bucks. I would have lost this guy if I had argued over the gate. Also he has given me about 9000 dollars in refferals.

Never argue with a customer, say gee i am sorry, I will have if fixed TODAY! then go fix it, a feww buks and a little time will make you a fortune.
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  #17  
Old 06-20-2012, 03:45 PM
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Quote:
Originally Posted by WorkForMySelf View Post
Its a 2-3 dollar part.... the driver should of just changed it before anyone even noticed it was broken if anything but for the customer to throw a **** fit over it is even more.. I have a feeling that someone taking something this minor so serious, will find many many more complaints in the future
Actually the cheapest hoop is 20 bucks, but you don't know what kind he had, if it was a breakaway rim then those can go for as much as 200 bucks....and yes, that's only for the rim, not the whole setup.

You're only assuming the customer threw a "****fit". The original post says nothing of his mood or level of fit throwing.

Fix something behind the customer's back without letting him know his property was damaged and that as the least they should do? WOW. what happens when the guy notices it's not the original part? Now the company not only damages his property, they're dishonest and try to hide it as well.
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Old 06-20-2012, 05:30 PM
Gardnerlawn Gardnerlawn is offline
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Today I went to the customer and told him if he wanted I would reimburse him for a new rim. He told me he looked online for it and it was $90 for the part and shipping I said fine and asked him for a receipt when he ordered it and I would cut him a check.

I then called my mulch guy and told him what I did and he said he would give me a deal on my next order of mulch.

I just took care of the situation myself just for piece of mind the customer was happy and asked for a few of my business cards for referrals. My mulch guy was happy because he is repaying me in mulch rather than cash and I am happy because the issue was resolved and I can continue the week without thinking about it.

Thanks for all the replies!
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Old 06-20-2012, 09:44 PM
WorkForMySelf WorkForMySelf is offline
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Quote:
Originally Posted by JeffK26 View Post
Actually the cheapest hoop is 20 bucks, but you don't know what kind he had, if it was a breakaway rim then those can go for as much as 200 bucks....and yes, that's only for the rim, not the whole setup.

You're only assuming the customer threw a "****fit". The original post says nothing of his mood or level of fit throwing.

Fix something behind the customer's back without letting him know his property was damaged and that as the least they should do? WOW. what happens when the guy notices it's not the original part? Now the company not only damages his property, they're dishonest and try to hide it as well.
dishonest? huh? I broke a picket on a fence and replaced it.. When i saw the customer I told them that i broke a picket but its already taken care of.. You are only assuming. I am not a expert on basketball hoops put I highly doubt that the customer has a $200 NBA quality hoop hanging over their drive way. I am used to doing tree removals so unless I smash a house then I am replacing it same day and telling them when I go to get the check.
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  #20  
Old 06-21-2012, 08:06 AM
JeffK26
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Quote:
Originally Posted by WorkForMySelf View Post
the driver should of just changed it before anyone even noticed it was broken if anything
Yes that is dishonest

Quote:
Originally Posted by WorkForMySelf View Post
I broke a picket on a fence and replaced it.. When i saw the customer I told them that i broke a picket but its already taken care of.. You are only assuming.
that is not dishonest.

I was not assuming anything. I did not say you were dishonest, i was saying a company that takes the advice you stated would be dishonest, and they would be. The original statement was in fact stating to fix it without anyone noticing if he would even fix it at all. The example you gave about yourself states you told the customer, the total opposite of the advice you gave. It's apples and oranges.
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