Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > Health, Safety and Accident Issues.

Health, Safety and Accident Issues. Discussion on health & safety issues that effect the lawn care, landscaping, tree care, power washing, snow plowing and other trades. Talks of accidents that have occurred and how they could have been prevented. OSHA rules.

Property Damage


Health, Safety and Accident Issues.

Discussion on health & safety issues that effect the lawn care, landscaping, tree care, power washing, snow plowing and other trades. Talks of accidents that have occurred and how they could have been prevented. OSHA rules.
Reply
 
Thread Tools Search this Thread
  #11  
Old 06-20-2012, 11:18 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

I had a client complain because I mowed over a flower she planted dead center of her lawn.

She stopped me, then I told her it looked stupid, and for her to keep her plants in the garden to avoid situations like this.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 06-20-2012, 11:43 AM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,072
Rep Power: 6
stevef1201 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Hedgemaster View Post
Thinking as a client:


I hired YOU, not the delivery guy. You are ultimately responsible.

Replace my damaged property please. How you settle up with the other guy is of no concern to me.
very true, thats life
Reply With Quote
  #13  
Old 06-20-2012, 11:45 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,289
Rep Power: 10
Steve has disabled reputation
Default

Keep us posted on how this turns out.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #14  
Old 06-20-2012, 11:51 AM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,072
Rep Power: 6
stevef1201 is on a distinguished road
Default

I had a customer who called me the day I mowed his lawn, and said that I broke one of his gates. (I Dont think so), but he said he was sure it was OK the night before. So I went to Lowes and got the peice to fix the gate, fixed it. Cost 4 dollars for the part 1 hour running around getting the part and fixing the damn gate. I have made over 3000 dollars from this customer!!!!!! a good hour and 4 bucks. I would have lost this guy if I had argued over the gate. Also he has given me about 9000 dollars in refferals.

Never argue with a customer, say gee i am sorry, I will have if fixed TODAY! then go fix it, a feww buks and a little time will make you a fortune.
Reply With Quote
  #15  
Old 06-20-2012, 03:45 PM
JeffK26
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by WorkForMySelf View Post
Its a 2-3 dollar part.... the driver should of just changed it before anyone even noticed it was broken if anything but for the customer to throw a **** fit over it is even more.. I have a feeling that someone taking something this minor so serious, will find many many more complaints in the future
Actually the cheapest hoop is 20 bucks, but you don't know what kind he had, if it was a breakaway rim then those can go for as much as 200 bucks....and yes, that's only for the rim, not the whole setup.

You're only assuming the customer threw a "****fit". The original post says nothing of his mood or level of fit throwing.

Fix something behind the customer's back without letting him know his property was damaged and that as the least they should do? WOW. what happens when the guy notices it's not the original part? Now the company not only damages his property, they're dishonest and try to hide it as well.
Reply With Quote
  #16  
Old 06-20-2012, 05:30 PM
Gardnerlawn Gardnerlawn is offline
Junior Member
 
Join Date: Feb 2012
Location: Rochester NY
Posts: 3
Rep Power: 3
Gardnerlawn is on a distinguished road
Smile End Result

Today I went to the customer and told him if he wanted I would reimburse him for a new rim. He told me he looked online for it and it was $90 for the part and shipping I said fine and asked him for a receipt when he ordered it and I would cut him a check.

I then called my mulch guy and told him what I did and he said he would give me a deal on my next order of mulch.

I just took care of the situation myself just for piece of mind the customer was happy and asked for a few of my business cards for referrals. My mulch guy was happy because he is repaying me in mulch rather than cash and I am happy because the issue was resolved and I can continue the week without thinking about it.

Thanks for all the replies!
Reply With Quote
  #17  
Old 06-21-2012, 08:06 AM
JeffK26
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by WorkForMySelf View Post
the driver should of just changed it before anyone even noticed it was broken if anything
Yes that is dishonest

Quote:
Originally Posted by WorkForMySelf View Post
I broke a picket on a fence and replaced it.. When i saw the customer I told them that i broke a picket but its already taken care of.. You are only assuming.
that is not dishonest.

I was not assuming anything. I did not say you were dishonest, i was saying a company that takes the advice you stated would be dishonest, and they would be. The original statement was in fact stating to fix it without anyone noticing if he would even fix it at all. The example you gave about yourself states you told the customer, the total opposite of the advice you gave. It's apples and oranges.
Reply With Quote
  #18  
Old 06-21-2012, 10:13 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

I got you a new hoop!

Reply With Quote
  #19  
Old 06-21-2012, 11:45 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,289
Rep Power: 10
Steve has disabled reputation
Default

LOL or you could always go with this.

__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #20  
Old 06-21-2012, 09:36 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

We're all wired differently.

I wouldn't replace anything until I discussed it with the owner first.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
possible grub damage need help ? mattb7771 Lawn Maintenance / Lawn Renovation 3 03-19-2011 02:46 PM
Flood damage to lawns swstout Lawn Maintenance / Lawn Renovation 3 11-14-2009 12:51 PM
Our Own Property picframer General Talk 8 05-01-2009 06:30 PM
Salt damage to lawn KimKriel Lawn Maintenance / Lawn Renovation 1 03-29-2007 04:52 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
How do I approach...
Bradcook21
08-21-2014 01:48 AM
Yesterday 06:52 PM
by jrs.landscaping
9 187
Grass hopper mower
ExtremeLawncareServices
12-05-2013 08:51 AM
Yesterday 01:26 PM
by ExtremeLawncareServices
25 3,577
Need help pricing basic...
Bradcook21
Yesterday 01:21 AM
Yesterday 01:05 PM
by Steve
2 78
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
Yesterday 01:01 PM
by Steve
6 140
yearly contract help...
jrob0691
08-21-2014 04:09 PM
Yesterday 12:48 PM
by Steve
1 45
Exmark Lazer Z S-Series...
BLC7
Yesterday 10:18 AM
Yesterday 10:18 AM
by BLC7
0 49
Pampas bushes
Bradcook21
Yesterday 01:30 AM
Yesterday 07:17 AM
by grassdoctore
1 45
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
08-21-2014 08:50 PM
by phlawncare
2 89
Fuel Can Spouts
Shark1611
08-16-2014 09:09 AM
08-21-2014 08:23 PM
by SGL1
11 287
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
08-21-2014 05:03 PM
by stevef1201
6 577
Softball field
kslawn
08-15-2014 09:28 AM
08-21-2014 01:43 PM
by Steve
9 279
Hello
M2Dave
08-21-2014 12:32 AM
08-21-2014 01:38 PM
by Steve
1 50
New Landscaping Business
rekon32
08-16-2014 02:26 PM
08-21-2014 12:33 PM
by SouthallMowing
8 333
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
08-20-2014 04:09 PM
by ExtremeLawncareServices
100 6,049
Downed Tree Chop Bid
WesleySnips
08-16-2014 03:47 PM
08-20-2014 01:44 PM
by SGL1
10 331
60 inch honda/bunton...
pblawncare
08-17-2014 11:30 AM
08-18-2014 03:19 PM
by Steve
2 115
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
08-18-2014 03:16 PM
by Steve
4 183
Preparing the soil
Billy Goat
08-16-2014 06:18 PM
08-18-2014 03:01 PM
by Steve
1 115
What to pay help
phlawncare
08-04-2014 08:33 PM
08-18-2014 10:33 AM
by jrs.landscaping
29 898
Hello
Jeff1
08-07-2014 11:18 PM
08-15-2014 11:53 PM
by Jeff1
11 411
Lie #2 RESIDENTIAL...
ExtremeLawncareServices
01-06-2014 05:02 AM
08-15-2014 01:46 PM
by mattthelawnguy
54 6,398
Need help 30 HP koler...
Shady Grady
08-01-2014 03:31 PM
08-15-2014 08:46 AM
by kslawn
18 589
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
08-14-2014 02:37 AM
by BlackRain75
12 1,760
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-13-2014 03:34 PM
by Steve
3 168
first year update
cmdlawncare
08-12-2014 05:41 PM
08-13-2014 03:29 PM
by Steve
1 215
Hello from Jacksonville,...
JM Lawn Care
08-10-2014 07:15 AM
08-13-2014 07:04 AM
by Sprinkler Buddy
9 315
Hello everyone new to...
maddyandrays
08-11-2014 04:51 PM
08-12-2014 08:58 PM
by Shark1611
2 169
Walk behinds
hpruitcei
08-07-2014 06:28 PM
08-12-2014 02:35 PM
by mattthelawnguy
7 427
New name help
stevef1201
08-10-2014 04:27 PM
08-12-2014 12:03 PM
by Steve
6 298
my little green dilemmas
Lawn Techie
08-03-2014 11:47 AM
08-11-2014 01:20 PM
by Steve
7 411
what the best...
CleanCutsLLC
08-02-2014 01:02 AM
08-11-2014 01:16 PM
by Steve
6 424
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
08-11-2014 01:19 AM
by ExtremeLawncareServices
13 701
Covering all the bases
janslawncare
08-08-2014 10:11 AM
08-08-2014 01:41 PM
by Steve
1 246
New from Florida
ADE
08-06-2014 08:40 PM
08-08-2014 01:32 PM
by Steve
4 325
JOB - Landscape Install...
janslawncare
08-08-2014 10:06 AM
08-08-2014 10:06 AM
by janslawncare
0 213
Battery power tools or...
Steve
08-07-2014 12:24 PM
08-07-2014 05:18 PM
by mattthelawnguy
2 216
My client just told me...
Greg'slawnandlandscape
08-04-2014 08:39 AM
08-06-2014 11:14 PM
by grassdoctore
12 549
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
08-06-2014 02:03 PM
by Steve
13 1,172
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
08-06-2014 01:40 PM
by Steve
20 1,393
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
08-06-2014 10:29 AM
by eastsidelandcare
5 598
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
08-05-2014 07:12 PM
by TheBeast
30 2,013
Late charge
Simon Abousaada
07-30-2014 07:23 PM
08-05-2014 06:46 PM
by TheBeast
12 797
buy out a lawn care...
rvezakis
08-05-2014 01:38 PM
08-05-2014 06:40 PM
by TheBeast
10 518
Please help
unitedlawncare48867
03-26-2014 08:29 PM
08-05-2014 05:27 PM
by TheBeast
27 1,591
Help with Estimate
donslawns
08-02-2014 09:10 AM
08-05-2014 02:24 PM
by Steve
6 461
Stuck again!!!!
Greg'slawnandlandscape
08-01-2014 11:02 PM
08-05-2014 09:05 AM
by Greg'slawnandlandscape
10 465
Mow and leaf cleanup bid
SGL1
07-29-2014 07:28 PM
08-05-2014 07:22 AM
by petscanning
25 981
Building credit
Matther777
07-27-2014 05:20 PM
08-04-2014 06:53 PM
by kslawn
17 764
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
08-04-2014 01:09 PM
by Steve
48 5,830
long time no see
Tuscan Gardens
08-02-2014 03:21 PM
08-04-2014 12:04 PM
by Steve
1 291
» Popular Tags
4wd 34'' apartment complex auger blades butterfly gardens charge christmas christmas light hanging credit card customers ditches exmark ferris financing first truck georgia gopherhaul grass gravely growing a lawn care business health holiday how much to charge john deere quik trac kansas city landscape services lawn lawn care lawn care busines plan lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf marketing mechanic monthly mow mulch mulch price new and restored landscapes new buisness new business podcast property management company pto riding mower running a business savannah scag schedule seo snow plowing starting a business start up lawn care business stihl top dresser toro toro grand stand trailer tree care trimmer rack walker winter winter services
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:12 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:12 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy