Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > Health, Safety and Accident Issues.

Health, Safety and Accident Issues. Discussion on health & safety issues that effect the lawn care, landscaping, tree care, power washing, snow plowing and other trades. Talks of accidents that have occurred and how they could have been prevented. OSHA rules.

Property Damage


Health, Safety and Accident Issues.

Discussion on health & safety issues that effect the lawn care, landscaping, tree care, power washing, snow plowing and other trades. Talks of accidents that have occurred and how they could have been prevented. OSHA rules.
Reply
 
Thread Tools Search this Thread
  #11  
Old 06-20-2012, 11:08 AM
WorkForMySelf WorkForMySelf is offline
new member
 
Join Date: Jan 2012
Posts: 210
Rep Power: 0
WorkForMySelf is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
How is expecting damaged property to be replaced "petty"?
Its a 2-3 dollar part.... the driver should of just changed it before anyone even noticed it was broken if anything but for the customer to throw a **** fit over it is even more.. I have a feeling that someone taking something this minor so serious, will find many many more complaints in the future
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 06-20-2012, 12:02 PM
HPI_Savage25 HPI_Savage25 is offline
Member
 
Join Date: Nov 2011
Location: Evans, GA
Posts: 55
Rep Power: 4
HPI_Savage25 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I would just replace the hoop and move on.

A few months ago I was out doing a yard and got done, pulled up to my next yard and was about to get started. My phone rang and it was from the last yard I had just done. She said her bird was going crazy on the back porch and wasnt sure why. Well about 45minutes later she saw a crack/hole in one of the windows on the porch.

I finished my yard up that I was on and drove straight back over to the house, took pictures of everything. I made a few phones calls and had a guy over to give an estimate the next day and the day after his window was replaced. In the end still a very happy customer to this day. Only request I had was that the one window a rock must have hit from weed eating, was not covered with a screen. I requested he put a screen on it to prevent it from happening again. He agreed.
Reply With Quote
  #13  
Old 06-20-2012, 12:18 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

I had a client complain because I mowed over a flower she planted dead center of her lawn.

She stopped me, then I told her it looked stupid, and for her to keep her plants in the garden to avoid situations like this.
Reply With Quote
  #14  
Old 06-20-2012, 12:43 PM
stevef1201 stevef1201 is online now
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,220
Rep Power: 6
stevef1201 is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
Thinking as a client:


I hired YOU, not the delivery guy. You are ultimately responsible.

Replace my damaged property please. How you settle up with the other guy is of no concern to me.
very true, thats life
Reply With Quote
  #15  
Old 06-20-2012, 12:45 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,688
Rep Power: 10
Steve has disabled reputation
Default

Keep us posted on how this turns out.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #16  
Old 06-20-2012, 12:51 PM
stevef1201 stevef1201 is online now
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,220
Rep Power: 6
stevef1201 is on a distinguished road
Default

I had a customer who called me the day I mowed his lawn, and said that I broke one of his gates. (I Dont think so), but he said he was sure it was OK the night before. So I went to Lowes and got the peice to fix the gate, fixed it. Cost 4 dollars for the part 1 hour running around getting the part and fixing the damn gate. I have made over 3000 dollars from this customer!!!!!! a good hour and 4 bucks. I would have lost this guy if I had argued over the gate. Also he has given me about 9000 dollars in refferals.

Never argue with a customer, say gee i am sorry, I will have if fixed TODAY! then go fix it, a feww buks and a little time will make you a fortune.
Reply With Quote
  #17  
Old 06-20-2012, 04:45 PM
JeffK26
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by WorkForMySelf View Post
Its a 2-3 dollar part.... the driver should of just changed it before anyone even noticed it was broken if anything but for the customer to throw a **** fit over it is even more.. I have a feeling that someone taking something this minor so serious, will find many many more complaints in the future
Actually the cheapest hoop is 20 bucks, but you don't know what kind he had, if it was a breakaway rim then those can go for as much as 200 bucks....and yes, that's only for the rim, not the whole setup.

You're only assuming the customer threw a "****fit". The original post says nothing of his mood or level of fit throwing.

Fix something behind the customer's back without letting him know his property was damaged and that as the least they should do? WOW. what happens when the guy notices it's not the original part? Now the company not only damages his property, they're dishonest and try to hide it as well.
Reply With Quote
  #18  
Old 06-20-2012, 06:30 PM
Gardnerlawn Gardnerlawn is offline
Junior Member
 
Join Date: Feb 2012
Location: Rochester NY
Posts: 3
Rep Power: 3
Gardnerlawn is on a distinguished road
Smile End Result

Today I went to the customer and told him if he wanted I would reimburse him for a new rim. He told me he looked online for it and it was $90 for the part and shipping I said fine and asked him for a receipt when he ordered it and I would cut him a check.

I then called my mulch guy and told him what I did and he said he would give me a deal on my next order of mulch.

I just took care of the situation myself just for piece of mind the customer was happy and asked for a few of my business cards for referrals. My mulch guy was happy because he is repaying me in mulch rather than cash and I am happy because the issue was resolved and I can continue the week without thinking about it.

Thanks for all the replies!
Reply With Quote
  #19  
Old 06-20-2012, 10:44 PM
WorkForMySelf WorkForMySelf is offline
new member
 
Join Date: Jan 2012
Posts: 210
Rep Power: 0
WorkForMySelf is on a distinguished road
Wink

Quote:
Originally Posted by JeffK26 View Post
Actually the cheapest hoop is 20 bucks, but you don't know what kind he had, if it was a breakaway rim then those can go for as much as 200 bucks....and yes, that's only for the rim, not the whole setup.

You're only assuming the customer threw a "****fit". The original post says nothing of his mood or level of fit throwing.

Fix something behind the customer's back without letting him know his property was damaged and that as the least they should do? WOW. what happens when the guy notices it's not the original part? Now the company not only damages his property, they're dishonest and try to hide it as well.
dishonest? huh? I broke a picket on a fence and replaced it.. When i saw the customer I told them that i broke a picket but its already taken care of.. You are only assuming. I am not a expert on basketball hoops put I highly doubt that the customer has a $200 NBA quality hoop hanging over their drive way. I am used to doing tree removals so unless I smash a house then I am replacing it same day and telling them when I go to get the check.
Reply With Quote
  #20  
Old 06-21-2012, 09:06 AM
JeffK26
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by WorkForMySelf View Post
the driver should of just changed it before anyone even noticed it was broken if anything
Yes that is dishonest

Quote:
Originally Posted by WorkForMySelf View Post
I broke a picket on a fence and replaced it.. When i saw the customer I told them that i broke a picket but its already taken care of.. You are only assuming.
that is not dishonest.

I was not assuming anything. I did not say you were dishonest, i was saying a company that takes the advice you stated would be dishonest, and they would be. The original statement was in fact stating to fix it without anyone noticing if he would even fix it at all. The example you gave about yourself states you told the customer, the total opposite of the advice you gave. It's apples and oranges.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
possible grub damage need help ? mattb7771 Lawn Maintenance / Lawn Renovation 3 03-19-2011 03:46 PM
Flood damage to lawns swstout Lawn Maintenance / Lawn Renovation 3 11-14-2009 01:51 PM
Our Own Property picframer General Talk 8 05-01-2009 07:30 PM
Salt damage to lawn KimKriel Lawn Maintenance / Lawn Renovation 1 03-29-2007 05:52 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Employee job training...
brookline
12-15-2014 08:15 PM
Today 07:48 PM
by SuperiorPower
9 268
I'm BACK!
SuperiorPower
12-16-2014 11:08 PM
Today 07:42 PM
by SuperiorPower
4 156
Hello from Md
homey
12-17-2014 06:55 PM
Today 06:00 PM
by homey
5 135
Repair or replace the...
lxarth
12-17-2014 05:07 PM
Today 05:44 PM
by stevef1201
7 171
Has Obamacare helped or...
Steve
Yesterday 04:37 PM
Today 05:43 PM
by stevef1201
3 73
Georgia Boys!
Chilehead
Yesterday 10:23 PM
Today 03:46 PM
by Steve
1 42
what do you "love" to...
calebmoss
07-06-2011 10:05 PM
12-17-2014 05:09 PM
by Chilehead
28 8,911
What Fertilizer to Use?
acrajchel
04-07-2014 02:56 PM
12-17-2014 01:11 PM
by Steve
23 2,940
Grass hopper mower
ExtremeLawncareServices
12-05-2013 09:51 AM
12-17-2014 09:40 AM
by SuperiorPower
34 6,088
Peco Bagger
AGPS
11-18-2014 02:20 PM
12-17-2014 09:13 AM
by SuperiorPower
15 1,282
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
12-15-2014 10:30 PM
by ExtremeLawncareServices
188 16,525
New to Gopher Haul-from...
323k13l
12-12-2014 10:34 PM
12-15-2014 02:58 PM
by Steve
3 265
hi
creteland
12-12-2014 09:06 AM
12-15-2014 01:45 PM
by Steve
5 269
New addition to my small...
googus
12-12-2014 07:36 PM
12-15-2014 07:47 AM
by googus
4 331
Ferris IS700Z
rmccutchan
12-14-2014 01:10 AM
12-14-2014 11:41 PM
by rmccutchan
4 238
Charge what the market...
Billy Goat
12-09-2014 12:39 PM
12-14-2014 06:39 PM
by biglee
20 776
Hi from IL
steveinil
11-25-2014 02:07 PM
12-12-2014 07:18 AM
by steveinil
4 781
Utility Company Right of...
eastsidelandcare
12-11-2014 04:54 PM
12-11-2014 04:54 PM
by eastsidelandcare
0 258
leaf removal
Double J LLC
10-03-2014 05:24 PM
12-11-2014 04:50 PM
by eastsidelandcare
33 4,027
suggestions on full lawn...
Brian3137
12-10-2014 07:18 PM
12-11-2014 03:41 PM
by Steve
6 366
new to me box truck
jrayb39667
03-06-2014 11:20 PM
12-11-2014 09:43 AM
by Sprinkler Buddy
18 3,338
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
12-10-2014 02:45 PM
by WesleySnips
7 603
Echo pb200 blower fuel...
googus
12-06-2014 09:03 PM
12-09-2014 06:35 PM
by Steve
3 451
Facebook
element009
03-23-2011 09:36 AM
12-09-2014 06:24 PM
by Steve
36 9,772
Are you prepared for the...
Steve
12-02-2014 04:13 PM
12-09-2014 06:22 PM
by Steve
7 871
Email Address Name
Just Cuts
12-07-2014 09:49 PM
12-08-2014 03:15 PM
by Steve
3 404
Inspection form
stevef1201
12-07-2014 10:38 AM
12-08-2014 03:10 PM
by Steve
1 398
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
12-08-2014 12:37 PM
by jrs.landscaping
108 34,133
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
12-07-2014 06:35 PM
by stevef1201
24 1,677
Innovation by mandate
bayoubandit
11-29-2014 01:33 PM
12-06-2014 03:27 PM
by SGL1
12 939
Trying something new,...
ExtremeLawncareServices
09-21-2014 10:07 PM
12-05-2014 11:06 AM
by Steve
9 2,234
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
12-04-2014 01:32 PM
by stevef1201
15 1,419
How many hours is too...
Just Cuts
12-04-2014 09:00 AM
12-04-2014 01:02 PM
by Just for Cuts
6 581
Does this sound like a...
googus
12-03-2014 07:47 AM
12-04-2014 12:37 PM
by Steve
5 649
New website
Chilehead
11-20-2014 04:39 PM
12-04-2014 12:27 PM
by Steve
14 1,199
New website
SGL1
12-02-2014 10:55 PM
12-03-2014 11:17 PM
by BLC7
19 825
Websites, how long...
Dan Tanner
03-09-2014 08:29 AM
12-03-2014 11:12 PM
by SGL1
21 3,207
I Want to buy old...
ExtremeLawncareServices
10-10-2014 11:04 PM
12-03-2014 10:36 PM
by ExtremeLawncareServices
8 1,845
GPS trackers for...
Billy Goat
12-02-2014 06:09 PM
12-03-2014 07:17 PM
by Steve
8 678
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
12-03-2014 06:31 PM
by SGL1
17 1,416
Hiring Subs over Temps
Billy Goat
12-02-2014 06:26 AM
12-03-2014 01:24 PM
by Steve
3 612
Thanksgiving cards
Steve
11-10-2008 11:57 AM
12-02-2014 11:11 PM
by SGL1
11 9,503
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
12-02-2014 02:17 PM
by jrs.landscaping
12 1,459
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
12-02-2014 08:47 AM
by SGL1
6 1,474
old contracts
bayoubandit
11-29-2014 11:10 AM
12-01-2014 11:20 AM
by Steve
3 692
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
12-01-2014 10:54 AM
by Steve
9 1,243
Lawn care truck
Steve
10-10-2009 03:40 AM
12-01-2014 10:45 AM
by Steve
32 15,147
Intuit Quickbooks...
CDLAWNCARE
11-30-2014 10:19 AM
11-30-2014 10:19 AM
by CDLAWNCARE
0 594
Say Hello !!!
Steve
03-19-2007 12:18 PM
11-28-2014 01:36 PM
by Just Cuts
1,196 355,535
Hello from Kentucky
TRV
09-30-2014 06:42 PM
11-28-2014 10:49 AM
by Steve
13 2,289
» Popular Tags
2wd 4x4 aerocore apartment complex auger bark billy goat brushcutter blades care charge christmas collections edging employee problems equipment rental estimate foreman four wheel drive gopherhaul gravely growing a lawn care business hardscapes hills holiday husqvarna jobs john deere quik trac labor cost landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting lighting brass outdoor lights marketing mowing mr dave mulch mulch estimate new buisness new mower ordinance past due per hour service podcast pto push versus ride running a business savannah scripts search engine optimization seo shreaded small engine repair snow sprayer starting a business toro grand stand trailer trimmer rack truck new used landscape turfgrass consulting up sell employee won't return wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:12 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:12 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy