Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > Health, Safety and Accident Issues.

Health, Safety and Accident Issues. Discussion on health & safety issues that effect the lawn care, landscaping, tree care, power washing, snow plowing and other trades. Talks of accidents that have occurred and how they could have been prevented. OSHA rules.

Property Damage


Health, Safety and Accident Issues.

Discussion on health & safety issues that effect the lawn care, landscaping, tree care, power washing, snow plowing and other trades. Talks of accidents that have occurred and how they could have been prevented. OSHA rules.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-19-2012, 06:17 PM
Gardnerlawn Gardnerlawn is offline
Junior Member
 
Join Date: Feb 2012
Location: Rochester NY
Posts: 3
Rep Power: 5
Gardnerlawn is on a distinguished road
Default Property Damage

The other day I had a small mulch project (about 4 yards) at a customerís house. I had my 4 yards of mulch delivered through a local guy who I have used in the past, He came and dumped the mulch however he scraped the rim of the basketball hoop in the customerís driveway slightly bending the hoop.

The customer came home soon after the dump truck driver left only looking at the minimal damage to the hoop. The customer told me that he wanted the hoop replaced so I called my mulch guy and explained that the customer wanted the hoop fixed. He called the customer and explained that he had the same hoop at his house and he would come by and replace the bent one. However the customer later called me and said he wanted a new hoop not a used one (even though his hoop was used). Am I responsible for this or should I tell this customer to take it up with the dump truck driver?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-19-2012, 06:34 PM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Dump the customer after this is done if there going to be like this. I could see if they want to see the used one first to see if it is in good shape but to say it most be new.
Reply With Quote
  #3  
Old 06-19-2012, 07:05 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Thinking as a client:


I hired YOU, not the delivery guy. You are ultimately responsible.

Replace my damaged property please. How you settle up with the other guy is of no concern to me.
Reply With Quote
  #4  
Old 06-19-2012, 07:35 PM
shadrach's Avatar
shadrach shadrach is offline
Senior Member
 
Join Date: Mar 2010
Location: Indiana
Posts: 262
Rep Power: 7
shadrach is on a distinguished road
Default

How does delivery guy have customers phone number? He should have to deal with you, not customer.

If its just the rim that is bent, the buy a new one & split the cost with delivery guy. Delivery guy is responsible but that does not matter at this point. You have to make it right with customer.

Last edited by shadrach; 06-19-2012 at 07:39 PM. Reason: .
Reply With Quote
  #5  
Old 06-19-2012, 08:11 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

replace the hoop ,they throw the old one through the delivery guy's picture window .
Reply With Quote
  #6  
Old 06-19-2012, 08:49 PM
WorkForMySelf WorkForMySelf is offline
new member
 
Join Date: Jan 2012
Posts: 210
Rep Power: 0
WorkForMySelf is on a distinguished road
Default

dump the driver and the customer... this is really petty
Reply With Quote
  #7  
Old 06-19-2012, 08:54 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

How is expecting damaged property to be replaced "petty"?
Reply With Quote
  #8  
Old 06-20-2012, 06:15 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

lol... a basketball hoop... really?

Ok, here's what you do.

Bill your client with the added $1 to replace the hoop, and tell the client to move the damn thing next time or else you aint gonna do sheit.

You should actually stop working, and look around the property and ask the client to remove anything that could be damaged, even if there is a 1% chance... :P

Ask the client to remove solar lights from the gardens, cars from the driveway, etc. Hahahaha!

-

I can assume that this client is a female soccer mom with nothing better to do, am I right? Either that or someone with a little Jew in them.

-

record your calls for this client, can never be too safe!

Last edited by CHEESE2009; 06-20-2012 at 06:18 AM.
Reply With Quote
  #9  
Old 06-20-2012, 06:31 AM
Gardnerlawn Gardnerlawn is offline
Junior Member
 
Join Date: Feb 2012
Location: Rochester NY
Posts: 3
Rep Power: 5
Gardnerlawn is on a distinguished road
Default

[quote=shadrach;109915]How does delivery guy have customers phone number? He should have to deal with you, not customer.

I originally called the delivery guy and told him the situation and the delivery guy said he would call the customer and work it out.
Reply With Quote
  #10  
Old 06-20-2012, 07:32 AM
JeffK26
Guest
 
Posts: n/a
Default

I don't understand how the customer is the bad guy in this scenario at all. He had something damaged on his property. His request is not unreasonable nor petty.

The contractor pays for the new hoop, installs it with apologies. Then the contractor either eats the cost, or goes after the sub contractor for half or full reimbursement. The homeowner's role in this scenario is already a bigger part than it should be.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
possible grub damage need help ? mattb7771 Lawn Maintenance / Lawn Renovation 3 03-19-2011 02:46 PM
Flood damage to lawns swstout Lawn Maintenance / Lawn Renovation 3 11-14-2009 12:51 PM
Our Own Property picframer General Talk 8 05-01-2009 06:30 PM
Salt damage to lawn KimKriel Lawn Maintenance / Lawn Renovation 1 03-29-2007 04:52 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
My Invention
biglee
01-11-2015 06:51 PM
Today 11:36 AM
by joshp
17 2,823
fert/lawn programs
joshp
Today 10:43 AM
Today 10:43 AM
by joshp
0 28
Landscaper taking on odd...
WarriorLandscapingCAN
08-07-2016 06:57 PM
Today 10:31 AM
by joshp
7 647
fliers
joshp
08-19-2016 03:23 PM
Today 10:20 AM
by joshp
7 437
Review of our lawn care...
Lawnline
07-12-2016 06:40 PM
Yesterday 10:51 AM
by Steve
7 1,820
Start My Own Business?
mowandblow1980
01-12-2016 07:43 PM
08-25-2016 12:55 PM
by Steve
19 2,153
Looking for new host
Just for Cuts
11-26-2015 06:58 AM
08-24-2016 09:05 PM
by Stephen Alberts
10 1,914
Facebook advertising
Just for Cuts
12-13-2015 07:49 AM
08-24-2016 08:59 PM
by Stephen Alberts
14 13,099
Breaking into commercial...
SGL1
08-19-2016 07:02 AM
08-24-2016 10:12 AM
by mowandblow1980
7 446
Snow Plow
acrajchel
08-17-2016 10:21 AM
08-22-2016 11:21 AM
by Steve
5 423
Quarter Acre Woodland...
ew411
08-16-2016 06:50 AM
08-18-2016 12:25 PM
by Steve
4 409
Bidding Bushhogging
acrajchel
08-15-2016 11:52 AM
08-17-2016 05:32 PM
by acrajchel
4 401
Hello From the Florida...
KevinShuman
08-15-2016 08:57 PM
08-16-2016 01:52 PM
by SC93
2 400
I'm making stupid money...
WarriorLandscapingCAN
08-07-2016 07:07 PM
08-16-2016 12:42 AM
by SC93
5 695
A quick Intro
BLE
08-14-2016 05:17 PM
08-15-2016 10:54 AM
by acrajchel
2 395
New Customer - Gettting...
acrajchel
08-05-2016 05:00 PM
08-15-2016 10:52 AM
by acrajchel
4 665
helping out a friend set...
Doug D
08-13-2016 11:33 AM
08-15-2016 09:45 AM
by Steve
1 408
Small bed job
Bradcook21
08-09-2016 09:52 PM
08-10-2016 03:51 PM
by Steve
1 526
Hello from NoVa
jtwlawn
08-03-2016 11:20 AM
08-09-2016 10:45 AM
by jtwlawn
4 662
How much to charge for...
jymie
03-31-2013 05:59 PM
08-08-2016 04:33 PM
by Steve
27 6,652
Needing a website built
burtle
06-17-2015 09:02 AM
08-07-2016 10:21 AM
by Just for Cuts
18 19,818
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
08-07-2016 08:37 AM
by Lawnline
8 11,288
Hey guys! Greetings from...
thegardener
08-05-2016 05:45 AM
08-05-2016 03:26 PM
by Steve
1 571
First Time Bidding-Need...
capitallawncrew
08-01-2016 08:30 AM
08-03-2016 09:52 AM
by Steve
3 689
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
08-01-2016 08:28 PM
by ExclusiveLawns
7 3,794
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
07-31-2016 10:36 AM
by joshp
13 5,941
» Popular Tags
apartment become an entrepreneur best mower be your own boss bidding break business business education business help business management complex contractor hacks contracts deck lift dethatcher edging entrepreneur entrepreneur education estimate estimates fuel problems fuel pump half moon blade intro introduction jjandm lawncare l.t.rich landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawn lawncare lawnservice lowering grade marketing mulch planting raising grade residential lawn care richmond va richmond virginia lawn care safety scag snowblower snow plowing snow shovel sprayer start a business start a lawn care business start business start up toro timecutter townhome tree tree service video web design websites what to charge work from home z-max z-spray
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:39 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:39 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy