Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > Health, Safety and Accident Issues.

Health, Safety and Accident Issues. Discussion on health & safety issues that effect the lawn care, landscaping, tree care, power washing, snow plowing and other trades. Talks of accidents that have occurred and how they could have been prevented. OSHA rules.

Property Damage


Health, Safety and Accident Issues.

Discussion on health & safety issues that effect the lawn care, landscaping, tree care, power washing, snow plowing and other trades. Talks of accidents that have occurred and how they could have been prevented. OSHA rules.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-19-2012, 06:17 PM
Gardnerlawn Gardnerlawn is offline
Junior Member
 
Join Date: Feb 2012
Location: Rochester NY
Posts: 3
Rep Power: 4
Gardnerlawn is on a distinguished road
Default Property Damage

The other day I had a small mulch project (about 4 yards) at a customerís house. I had my 4 yards of mulch delivered through a local guy who I have used in the past, He came and dumped the mulch however he scraped the rim of the basketball hoop in the customerís driveway slightly bending the hoop.

The customer came home soon after the dump truck driver left only looking at the minimal damage to the hoop. The customer told me that he wanted the hoop replaced so I called my mulch guy and explained that the customer wanted the hoop fixed. He called the customer and explained that he had the same hoop at his house and he would come by and replace the bent one. However the customer later called me and said he wanted a new hoop not a used one (even though his hoop was used). Am I responsible for this or should I tell this customer to take it up with the dump truck driver?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-19-2012, 06:34 PM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Dump the customer after this is done if there going to be like this. I could see if they want to see the used one first to see if it is in good shape but to say it most be new.
Reply With Quote
  #3  
Old 06-19-2012, 07:05 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Thinking as a client:


I hired YOU, not the delivery guy. You are ultimately responsible.

Replace my damaged property please. How you settle up with the other guy is of no concern to me.
Reply With Quote
  #4  
Old 06-19-2012, 07:35 PM
shadrach's Avatar
shadrach shadrach is offline
Senior Member
 
Join Date: Mar 2010
Location: Indiana
Posts: 261
Rep Power: 6
shadrach is on a distinguished road
Default

How does delivery guy have customers phone number? He should have to deal with you, not customer.

If its just the rim that is bent, the buy a new one & split the cost with delivery guy. Delivery guy is responsible but that does not matter at this point. You have to make it right with customer.

Last edited by shadrach; 06-19-2012 at 07:39 PM. Reason: .
Reply With Quote
  #5  
Old 06-19-2012, 08:11 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

replace the hoop ,they throw the old one through the delivery guy's picture window .
Reply With Quote
  #6  
Old 06-19-2012, 08:49 PM
WorkForMySelf WorkForMySelf is offline
new member
 
Join Date: Jan 2012
Posts: 210
Rep Power: 0
WorkForMySelf is on a distinguished road
Default

dump the driver and the customer... this is really petty
Reply With Quote
  #7  
Old 06-19-2012, 08:54 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

How is expecting damaged property to be replaced "petty"?
Reply With Quote
  #8  
Old 06-20-2012, 06:15 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

lol... a basketball hoop... really?

Ok, here's what you do.

Bill your client with the added $1 to replace the hoop, and tell the client to move the damn thing next time or else you aint gonna do sheit.

You should actually stop working, and look around the property and ask the client to remove anything that could be damaged, even if there is a 1% chance... :P

Ask the client to remove solar lights from the gardens, cars from the driveway, etc. Hahahaha!

-

I can assume that this client is a female soccer mom with nothing better to do, am I right? Either that or someone with a little Jew in them.

-

record your calls for this client, can never be too safe!

Last edited by CHEESE2009; 06-20-2012 at 06:18 AM.
Reply With Quote
  #9  
Old 06-20-2012, 06:31 AM
Gardnerlawn Gardnerlawn is offline
Junior Member
 
Join Date: Feb 2012
Location: Rochester NY
Posts: 3
Rep Power: 4
Gardnerlawn is on a distinguished road
Default

[quote=shadrach;109915]How does delivery guy have customers phone number? He should have to deal with you, not customer.

I originally called the delivery guy and told him the situation and the delivery guy said he would call the customer and work it out.
Reply With Quote
  #10  
Old 06-20-2012, 07:32 AM
JeffK26
Guest
 
Posts: n/a
Default

I don't understand how the customer is the bad guy in this scenario at all. He had something damaged on his property. His request is not unreasonable nor petty.

The contractor pays for the new hoop, installs it with apologies. Then the contractor either eats the cost, or goes after the sub contractor for half or full reimbursement. The homeowner's role in this scenario is already a bigger part than it should be.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
possible grub damage need help ? mattb7771 Lawn Maintenance / Lawn Renovation 3 03-19-2011 02:46 PM
Flood damage to lawns swstout Lawn Maintenance / Lawn Renovation 3 11-14-2009 12:51 PM
Our Own Property picframer General Talk 8 05-01-2009 06:30 PM
Salt damage to lawn KimKriel Lawn Maintenance / Lawn Renovation 1 03-29-2007 04:52 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Before & After tree...
COREtreeservice
Yesterday 09:20 PM
Yesterday 09:20 PM
by COREtreeservice
0 28
Dogs
Mr. Mow
06-29-2015 02:37 PM
Yesterday 11:28 AM
by Steve
6 1,773
Ready to learn and get...
Koley Lawn & Landscape
06-28-2015 05:16 AM
Yesterday 11:26 AM
by Steve
8 1,788
Three Stripe Land Care...
hammr04
06-30-2015 07:19 PM
Yesterday 11:24 AM
by Steve
1 50
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
06-30-2015 07:41 PM
by hammr04
5 1,850
Country Life Lawn Care
darleneh
06-29-2015 11:24 AM
06-30-2015 01:25 PM
by Steve
3 1,705
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-29-2015 09:23 PM
by Chilehead
6 1,802
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
06-29-2015 02:30 PM
by Mr. Mow
11 2,034
Marketing ideas
xandrew245x
04-29-2014 06:35 AM
06-25-2015 07:11 PM
by GreenWorx
34 5,649
Never ending sod jobs
avetslawncare
06-05-2015 09:46 PM
06-25-2015 11:42 AM
by Steve
11 2,282
Weed and Feed Service...
mike94740
06-23-2015 05:50 PM
06-24-2015 09:56 PM
by avetslawncare
2 1,759
Trimming hedges / trees,...
Hard-Body lawn & garden
06-23-2015 07:08 PM
06-24-2015 09:59 AM
by Steve
1 1,754
Hi Everyone from Arkansas
KellyMarie
06-04-2015 04:16 PM
06-23-2015 01:34 PM
by KellyMarie
4 2,033
how to make customers...
Bradcook21
05-27-2015 05:04 PM
06-23-2015 06:36 AM
by GreenWorx
7 2,258
problems with a customer...
LawnCareMan280
06-16-2015 10:26 PM
06-22-2015 11:11 AM
by Steve
6 2,023
Please review this FREE...
markty
06-21-2015 07:42 AM
06-22-2015 11:00 AM
by Steve
1 1,781
A good commercial bid...
burtle
06-20-2015 09:09 PM
06-22-2015 10:56 AM
by Steve
1 1,841
What would you do with...
holymoly
06-20-2015 06:48 PM
06-22-2015 10:48 AM
by Steve
1 1,776
New Member just joined...
vgoleco@hotmail.com
06-19-2015 03:49 PM
06-22-2015 10:42 AM
by Steve
2 1,817
Credit Cards - What's in...
Shark1611
06-16-2015 03:04 PM
06-21-2015 07:24 PM
by Chilehead
4 1,906
Blade usage
Wolf4dk
06-16-2015 12:18 AM
06-21-2015 05:35 PM
by kslawn
4 1,922
Hello, I am new to the...
adamslawnservices
06-17-2015 08:06 PM
06-19-2015 10:28 AM
by Steve
3 1,849
Is it too late to do...
markty
06-16-2015 05:28 PM
06-19-2015 10:22 AM
by Steve
4 1,915
First commercial bid
SGL1
06-12-2015 08:57 PM
06-18-2015 05:04 PM
by SGL1
9 2,276
Needing a website built
burtle
06-17-2015 09:02 AM
06-18-2015 11:02 AM
by Steve
7 1,991
I have been rude and...
biglee
06-15-2015 10:11 PM
06-18-2015 10:46 AM
by Steve
10 2,075
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
06-17-2015 08:38 AM
by burtle
9 3,169
Customer keeps adding...
Mr. Mow
06-13-2015 06:22 AM
06-16-2015 10:23 AM
by Steve
11 2,131
Pass discounts onto...
burnell76
06-03-2015 06:33 PM
06-16-2015 10:02 AM
by burnell76
3 2,011
burned grass only where...
nhauto
06-15-2015 05:28 PM
06-16-2015 09:45 AM
by Steve
2 1,883
Half year mark review.
Steve
06-02-2015 11:24 AM
06-15-2015 01:04 PM
by Steve
18 2,592
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
06-15-2015 01:01 PM
by Steve
86 9,637
New Member
Bruce Fehr
06-05-2015 07:13 PM
06-15-2015 12:53 PM
by Steve
6 2,015
New to the business,...
CarefreeMowing
06-12-2015 02:36 PM
06-15-2015 12:50 PM
by Steve
1 1,895
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
06-13-2015 08:48 AM
by holymoly
45 11,972
New to the forum, new to...
CarefreeMowing
06-11-2015 12:35 PM
06-12-2015 10:44 AM
by Steve
2 1,816
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
06-11-2015 10:50 PM
by stallman419
8 2,366
Website Review
Outdoordesignsknox
06-08-2015 08:44 PM
06-11-2015 09:48 PM
by Just for Cuts
13 2,243
another newish job for me
holymoly
06-07-2015 08:34 AM
06-11-2015 10:05 AM
by Steve
8 2,037
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
06-10-2015 01:45 PM
by holymoly
15 2,951
Hello from the GREAT...
gbfarmsllc
06-09-2015 11:10 AM
06-10-2015 01:29 PM
by Sprinkler Buddy
2 1,885
Hey guys and gals, I'm...
Joeyhall
06-03-2015 03:54 PM
06-08-2015 02:15 PM
by chris2500hd
8 2,127
Mowing Bermuda...
Mr. Mow
06-02-2015 12:45 PM
06-08-2015 12:45 PM
by Steve
12 2,285
Hey Guys
PrattLandscaping
06-07-2015 06:37 PM
06-08-2015 12:23 PM
by Steve
2 1,897
Share your stolen...
SGL1
05-27-2015 09:05 PM
06-08-2015 11:54 AM
by Steve
25 2,830
Hello there My name is...
zwalk1839
06-04-2015 11:10 PM
06-08-2015 11:52 AM
by Steve
4 2,014
Laid off oil field...
Mr. Mow
05-30-2015 09:03 AM
06-08-2015 06:20 AM
by Mr. Mow
4 2,119
How do you find one time...
Greg'slawnandlandscape
06-02-2015 09:57 PM
06-05-2015 09:49 PM
by avetslawncare
4 2,045
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
06-04-2015 05:24 PM
by ExtremeLawncareServices
6 2,346
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
06-04-2015 11:45 AM
by Steve
9 3,834
» Popular Tags
ad landscaping advertising apartment complex apartment lawn care estimate applying bark billy goat brushcutter blowout bob villa collections commercial curb appeal services demonstration design door hangers edging employee problems equipment dealer equipment rental facebook foreman free advertising free lawn care google growing a lawn care business hardscapes hills how to husqvarna increase customers jobs landscape landscape services landscaping lawn aeration lawn care lawn care busines plan lawn mowing marketing marketing secrets more customers business mr dave new business ordinance past due patio install per hour service plowing pricing push versus ride scripts secrets to landscaping shell shreaded small engine repair snow plowing sq ft square foot trailer trailer mate pro tree tree pics trimmer rack up sell employee web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:05 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:05 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy