Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

So annoying lol


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-07-2012, 03:47 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default So annoying lol

This is from Monday... I was interrupted SO many times!

Part 1

I go to cut a lawn, and the guy (client 1) comes out saying how he could get me to fix his neighbors lawn mower. So I had a look to be nice, said it could use a new air filter and a new spark plug. My client then said, "You should bring it to the shop you use, just put it in your trailer".

I said, "No. I want space in my truck and trailer today".

The client insisted on leaving the lawn mower outside, saying I should come back later to pick it up once I'm done for the day.

Part 2

The same client stops me again halfway through the job and says, "can you cut my lawn just a bit shorter?"

So I did just that, and I hit a water main.

Part 3

I go on to another client (old lady, client 2, same street) and both of these clients come out to chit chat with each other, and they are standing in my GOD DAMN WAY.

Me: Move over please, you're going to get dust and grass all over yourselves standing there.

Client: You can cut the sod now, and cut this part shorter too!

Me: They (the city) just put this sod down last week, it's not ready.

Client: No no, it'll be ok.

Me: Can you guys move?

My clients move a few feet, still in my way. I wave for them to GO AWAY, they were seriously 4-5 feet away from me, and my tractors chute.

They decide to only take a step back... So I think to myself, "screw this" and I just start mowing. A big cloud of grass covered them, and they backed off out of my way. I even scalped the sod very nicely.

Part 4

The old lady (client 2) comes out and stops me, and says, "You can raise your mower up actually".

Me: Told you.

Part 5

As I'm mowing, the client stops me. I shut down the tractor for the 1000th time, and she says, "I'm just going out for an hour". Like I really needed to know that?

Part 6

I'm on to my third client. The same guy (client 1) stops me and says, "do you want something to drink?" - I say "no".

Part 7

I'm stopped again minutes later, and the same guy (client 1) stops me and says, "here you go, here is some water". So I have to stop everything and find a place to put the bottles of water.

Part 8

I'm on my fourth property. The same guy (client 1), "Are you sure you can't take the mower now?".

At this point, I wanted to pick him up and throw him into the back of my truck and drive off a bridge.

I say, "When I have the time, not now".

-


Basically, why the hell would I help out one of my clients neighbors to go front the bill to have his mower repaired, when the neighbor isn't even a client?

This main client of mine is such a p.i.t.a. He speaks on behalf of all my clients on the street and I have no idea why they let him. He is a real estate agent who thinks he calls the shots because he can get his neighbors 'deals', yet I would have offered his neighbors the same price without him. He's got a real big head.

-

Part 9

I receive a phone call, "You forgot the lawn mower".

Then an email, "Memory jog, the lawn mower".

-

For the love of god, this man needs to get a life.

Last edited by CHEESE2009; 06-07-2012 at 03:51 PM.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-07-2012, 07:27 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 4
Lopes Lawn Care is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
man what a pain in the a$$. i would have had a melt down. haha. i've got a customer like that. I call her the ring leader. Huge pain, wants everything for cheap. always raves about the work but has never once given me a tip at the end of the year and complains if i charge her $5 extra dollars for something. Only reason i keep her is cause she got me 6 of her neighbors and if i cancel her all her friends will follow her.

She's old and broke a hip so at least she can't come out and stop me every 5 mins.
Reply With Quote
  #3  
Old 06-07-2012, 09:18 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Cheese,
I would like to thank you for reinforcing the fact that I have the bestest clients on EARTH!

The worst of them only asks if I can take her trash to the curb when I'm in the neighborhood. I want to go kiss them all.
Reply With Quote
  #4  
Old 06-08-2012, 01:08 AM
WeekendWarriorLawn's Avatar
WeekendWarriorLawn WeekendWarriorLawn is offline
Member
 
Join Date: May 2012
Posts: 93
Rep Power: 3
WeekendWarriorLawn is on a distinguished road
Default

christ on a cracker! is this guy new or what? real estate game, terribly picky & bothersome...
Reply With Quote
  #5  
Old 06-08-2012, 06:35 AM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is offline
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 718
Rep Power: 4
Sprinkler Buddy is on a distinguished road
Default

Just tell him you have a $25.00 pick up fee and the same for returning it. I'm sure he'll tell you it's okay, "I'll take care of it." Lol I know people. Lol
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #6  
Old 06-09-2012, 12:43 AM
Grass Doctor Grass Doctor is offline
Senior Member
 
Join Date: Apr 2012
Location: san antonio tx
Posts: 407
Rep Power: 3
Grass Doctor is on a distinguished road
Default

have u really take a deep look at him, really i say he likes you in a weird way i mean you know

http://ufdcimages.uflib.ufl.edu/AA/0...fri-29-jul.jpg
Reply With Quote
  #7  
Old 06-09-2012, 11:06 AM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 6
stevef1201 is on a distinguished road
Default

Go to pick up the mower and hand him a bill
1. pick up 25
2. estimated repair 25
3. drop off 25

total 75

then tell him you need that money up front because your not real sure of the cost of repairs, and he will ahve to pay the full cost of repair beore you drop it back off.

you should make your money regardless.
Reply With Quote
  #8  
Old 06-11-2012, 02:04 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,002
Rep Power: 10
Steve has disabled reputation
Default

Has anything else come of this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #9  
Old 06-11-2012, 09:22 PM
Ryan's Lawn Care Ryan's Lawn Care is offline
Member
 
Join Date: Sep 2011
Location: Maryland
Posts: 39
Rep Power: 4
Ryan's Lawn Care is on a distinguished road
Default

hahaha wow i was about to die reading about this. i would have gone crazy.
Reply With Quote
  #10  
Old 06-11-2012, 10:17 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Well he expected me to come back in the evening, I had to dodge a few of his persistent phone calls and emails.

Then today came along (Monday), and he didn't come outside for once, THANK GOD!

Such a pain in the arse.

-

WORSE

Another client on that street confronted my guy and told him that she wants her lawn cut at 4.5". I told my guy that that's f'ing crazy, and we do not do that.

But we are allowing it this time, just so we can tell the client off when her neighbors receive service and she doesn't due to all the water retention in her lawn - We don't mow wet, sorry!

It's the only way she will listen, I'm not going to bother arguing with her yet. I just wanted today to be over.


4.5" , she's god damn insane. It'll be up to our necks soon, and this means there will be patches of uncut grass and clumps after every mow, WHICH WE WILL NOT PROVIDE A SECOND PASS TO CUT DOWN.

"Oh, I see there is some places that the mower didn't get, can you go over it again?"

HELL NO! BEND OVER!!!
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Annoying Client SECTLANDSCAPING General Business Discussions 17 12-02-2011 07:48 AM
Annoying Customers.... CHEESE2009 Community Assistance 5 06-28-2009 02:46 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Kawasaki Control Assembly
rsanchez1203
Yesterday 04:21 PM
Today 12:21 AM
by rsanchez1203
9 111
All NEW BRASS Black Rain...
BlackRain75
Yesterday 10:07 PM
Yesterday 10:07 PM
by BlackRain75
0 21
Opinions on truck wrap
Trupro
02-28-2015 04:21 PM
Yesterday 09:52 PM
by Trupro
12 265
Doug With Blades Of...
BladesofSteel
Yesterday 08:40 PM
Yesterday 08:40 PM
by BladesofSteel
0 23
Jesse with Curb Appeal...
CurbAppeal1
Yesterday 01:44 PM
Yesterday 06:48 PM
by CurbAppeal1
12 125
New guy from Columbia, SC
holymoly
Yesterday 05:27 PM
Yesterday 06:10 PM
by Steve
1 32
Diesel conversion?
Just for Cuts
03-02-2015 10:59 AM
Yesterday 06:08 PM
by Just for Cuts
4 103
stubbon people
Bradcook21
02-16-2015 04:25 PM
Yesterday 05:56 PM
by Steve
45 1,435
What's include in a bid?
ppl
03-02-2015 01:19 PM
Yesterday 05:53 PM
by Steve
9 193
New Website
brian'slawncare
03-01-2015 06:35 PM
Yesterday 05:48 PM
by Steve
8 155
How do YOU charge your...
Hard-Body lawn & garden
03-02-2015 09:28 PM
Yesterday 05:44 PM
by Steve
1 62
New Lawn Care Business
S&Z Lawncare
03-02-2015 04:13 PM
Yesterday 05:39 PM
by Steve
3 108
My Newborn son
avetslawncare
02-27-2015 01:07 PM
Yesterday 05:23 PM
by joshlawncare
7 159
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
Yesterday 02:50 PM
by ExtremeLawncareServices
14 2,036
rock salt
Bradcook21
02-24-2015 11:17 AM
Yesterday 01:26 PM
by jrs.landscaping
30 637
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
Yesterday 10:38 AM
by brian'slawncare
9 804
pros and cons on...
Wolf4dk
03-02-2015 12:26 AM
03-02-2015 10:14 PM
by ExtremeLawncareServices
6 137
price for snow clearing?
Bradcook21
02-25-2015 09:11 PM
03-02-2015 08:32 PM
by Bradcook21
7 279
Ugliest lawn contest
Steve
02-23-2015 04:17 PM
03-02-2015 04:57 PM
by Steve
5 372
Hi from the beautiful...
nwgirl
02-07-2015 06:01 AM
03-02-2015 04:45 PM
by Steve
5 658
Online Estimator
acrajchel
03-01-2015 05:58 PM
03-02-2015 03:50 PM
by Steve
3 117
How to obtain more...
winkie61
02-17-2015 08:31 AM
03-02-2015 11:05 AM
by nwgirl
4 598
I'm Back With The Best...
aduttonater
02-21-2015 01:41 AM
03-02-2015 10:44 AM
by ExtremeLawncareServices
16 680
How to sell annual...
GroPro
02-17-2015 12:31 PM
03-01-2015 01:46 PM
by Chilehead
8 630
Facebook
element009
03-23-2011 09:36 AM
02-27-2015 11:37 AM
by ExtremeLawncareServices
52 11,867
Blade sharpener
Just for Cuts
07-04-2014 01:31 PM
02-26-2015 03:43 PM
by Mr. Mow
15 1,794
viking cyclon.
uppercut
01-29-2015 09:12 PM
02-26-2015 02:54 PM
by Steve
5 546
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 01:06 AM
02-26-2015 02:41 PM
by Steve
1 148
Another website update
Chilehead
02-26-2015 11:24 AM
02-26-2015 12:46 PM
by Just for Cuts
3 140
New Lawn Care Service...
rlclawncare123
02-26-2015 12:49 AM
02-26-2015 02:24 AM
by ExtremeLawncareServices
1 165
Finally!
SGL1
02-22-2015 09:46 PM
02-25-2015 10:15 PM
by SGL1
13 500
leaf removal.. mulching...
facework84
08-05-2011 03:26 PM
02-25-2015 08:07 PM
by Steve
5 2,833
How many customers?
SC93
02-25-2015 12:40 AM
02-25-2015 04:59 PM
by SC93
5 274
Irrigation...
charlieallen
02-24-2015 01:16 PM
02-25-2015 02:58 PM
by Steve
6 265
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
02-25-2015 12:46 AM
by SC93
33 2,888
honest opinion please
uppercut
02-17-2015 02:30 AM
02-24-2015 07:12 PM
by homey
10 717
2nd year advice anyone
Bradcook21
02-18-2015 07:00 PM
02-24-2015 05:15 PM
by Bradcook21
14 688
need help
lawnexpers115
02-23-2015 05:36 PM
02-24-2015 02:49 PM
by Steve
3 308
Hello People
nativikee
02-23-2015 07:17 PM
02-24-2015 02:43 PM
by Steve
4 308
New member
qua ke zik 001
02-23-2015 11:24 AM
02-23-2015 03:40 PM
by Steve
1 260
New Video
Sprinkler Buddy
02-22-2015 09:18 PM
02-23-2015 03:19 PM
by Sprinkler Buddy
2 284
need help with SCAG...
apmAkron
02-23-2015 09:14 AM
02-23-2015 01:57 PM
by apmAkron
3 287
which degrees would be...
BLAZIER-1991
02-20-2015 04:46 PM
02-23-2015 01:47 PM
by Steve
9 455
Trouble logging in
avetslawncare
02-21-2015 02:06 PM
02-23-2015 01:44 PM
by Steve
1 685
John Deere Quik Track...
acrajchel
02-20-2015 03:12 PM
02-23-2015 01:40 PM
by Steve
1 323
Trimming and...
joshlawncare
02-15-2015 02:04 PM
02-22-2015 09:48 PM
by SGL1
5 660
where can i post this
zippy-phil
02-17-2015 07:58 PM
02-20-2015 02:02 PM
by Steve
7 537
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
02-19-2015 04:43 PM
by ExtremeLawncareServices
29 2,712
Thumbs up or down?
lawnman1959
02-18-2015 11:40 AM
02-19-2015 01:22 PM
by Chilehead
3 454
Am I growing too fast?
Mattcrump
08-04-2011 11:54 PM
02-19-2015 12:34 PM
by Steve
11 5,255
» Popular Tags
4wd apartment complex bark blades blowout bob villa collections commercial demonstration edging employee problems equipment rental facebook ferris first truck flyers free advertising gopherhaul grass growing a lawn care business hardscapes hills hiring husqvarna hydraulic introduction landscape landscape services landscaping training lawn aeration lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website marketing more customers business mr dave new business ordinance past due patio install per hour charge podcast profit on employee push versus ride running a business scag v-ride scripts search engine optimization sell the vision seo shreaded small engine repair sq ft square foot sulky tractor auger trailer tree trimmer rack truck new used landscape walk behind web design website winterization won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:04 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:04 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy