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When to say goodbye to a customer ?


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  #11  
Old 06-05-2012, 09:40 AM
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Me: The price has gone up just a little bit.
Client: That's alright, we'll pay whatever the new price is - we are very happy with your service.


All clients who said this now mow their own lawns.

Cheap S.O.B's

LOL
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Old 06-05-2012, 10:23 PM
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that's to funny i needed that good laugh tonight thanks cheese!

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Old 06-05-2012, 10:52 PM
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Yeah sometimes customers can be a real pain when it comes to extras. I do some things for people. i might take out the trash can or grab their newspaper, help move something ect. usually i don't mind when it's something quick but when it's spreading bags of mulch and trimming i just wont do it for free. It's not worth it and if you do it she knows she can ask for more (given your description of her).

I've started to learn this year that some customers arent worth the money they pay you. The kind that you gave a good price too, do extra stuff for, free of charge and when it comes to big ticket work like trimming or clean ups they have little billy from down the road do it for $20.
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Old 06-06-2012, 05:58 AM
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when they say can i just pay you next week and there on there way out of the drive way!!!

thats when you call them and say i need my check to show up next week or find a new guy ...
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