Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Yippee!!! :D


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-26-2012, 10:55 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default Yippee!!! :D

I got a call from the sister of one of my customers. The customer is recovering from surgery so her nephew is moving in with her to assist in daily activities. I've nothing but pity for the guy.

Anyway, the call said that the nephew is going to take over my mowing duties. I dropper her niece before the season started this year and now I'm done with the entire miserable family! I'm going to treat myself to a nice lunch at my favorite restaruant!

I think I was dropped because I raised the price $1 per cut and have the gall to charge tax for my service. Who cares why, I'm FREE!!!!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-26-2012, 11:29 AM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Congrats.

I lost one this year that was a PITA. He's "going to do it himself this year."

2 weeks ago I got a voicemail from him asking to give him a call. Rather than call, I stopped by 2 days later when I was mowing the other properties on the street.
"Oh, you do this street on Wednesday this now? you were here on Monday last year."
Long story short, on Monday he didn't feel like mowing and wanted me to cut it.

Ummm... no thanks. I'm done with you.
Reply With Quote
  #3  
Old 05-26-2012, 12:59 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
Congrats.

I lost one this year that was a PITA. He's "going to do it himself this year."

2 weeks ago I got a voicemail from him asking to give him a call. Rather than call, I stopped by 2 days later when I was mowing the other properties on the street.
"Oh, you do this street on Wednesday this now? you were here on Monday last year."
Long story short, on Monday he didn't feel like mowing and wanted me to cut it.

Ummm... no thanks. I'm done with you.

LOL. Ya I have got this one client who didn't take me this year because instead of 70, I'm charging her 74 this year.

Well, her lawn is up to her neck and her lawn mower is now broken (says her friend who borrowed it for the day).

I maintain lawns, I don't cut down forests - if she asks for service, she's going to have to hire someone else.

-

I've also got a client who hired me a week late in the season, she wants a discount. I said "No". Her lawn was high as hell.
Reply With Quote
  #4  
Old 05-26-2012, 03:47 PM
Apex Lawn & Landscape Apex Lawn & Landscape is offline
new member
 
Join Date: Oct 2011
Location: Pittsburgh suburbs
Posts: 384
Rep Power: 0
Apex Lawn & Landscape is on a distinguished road
Default

I refuse to do think over grown lawns...my reply is " I have a lawn mower, not a brush hog! Sorry!
Reply With Quote
  #5  
Old 05-26-2012, 06:18 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 6
stevef1201 is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
Congrats.

I lost one this year that was a PITA. He's "going to do it himself this year."

2 weeks ago I got a voicemail from him asking to give him a call. Rather than call, I stopped by 2 days later when I was mowing the other properties on the street.
"Oh, you do this street on Wednesday this now? you were here on Monday last year."
Long story short, on Monday he didn't feel like mowing and wanted me to cut it.

Ummm... no thanks. I'm done with you.
I got one of those this year, the yard was a dust bowl, easier done with a weedeater than a mower. Long story short, he quit, then called back I had to tell him sorry, my schedule was filled and I could not possibly squeeze him in. ( I still hae room for about 5 to 10 more yard) Yes I lied get over it
Reply With Quote
  #6  
Old 05-26-2012, 06:24 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 6
stevef1201 is on a distinguished road
Default

Overgrown Yards I love 'em. 4 inch cut to 3 inch is standard, I add 20 percent for each inch or part there of over 4 inchs. One woman last year called, 1/2 acre to cut. It takes me about 25 minutes to maintain this size yard weekly at 30 bucks a cut, this one was 75. It was 10 to 12 inches. She paid and said after that whe was very surprised at how good it looked. Took about a hour, cut it 3 times and brought it down to 2 1/2 inches. BTW do it weekly now
Reply With Quote
  #7  
Old 05-28-2012, 10:24 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,816
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I got a call from the sister of one of my customers. The customer is recovering from surgery so her nephew is moving in with her to assist in daily activities. I've nothing but pity for the guy.
Was this one of your earlier customers? Could you feel this customer was going to be a pain when you first started or did they work their way up to becoming a pain?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 05-28-2012, 02:48 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Was this one of your earlier customers?
Yes, one of my first.

Quote:
Originally Posted by Steve View Post
Could you feel this customer was going to be a pain when you first started or did they work their way up to becoming a pain?
Right from the start. She asked for a "senior discount" and then refused to pay tax from day one.
Reply With Quote
  #9  
Old 05-29-2012, 09:45 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,816
Rep Power: 10
Steve has disabled reputation
Default

Isn't that interesting! So I am guessing from here on if you get a new potential customer that asks such things, you simply say no thanks or what?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 06-05-2012, 11:41 AM
lxarth lxarth is offline
Senior Member
 
Join Date: Mar 2010
Posts: 152
Rep Power: 5
lxarth is on a distinguished road
Default

I just lost a customer because I didn't show up on Memorial Day. I'm sorry, say that again? You're firing me because I didn't show up for a National Holiday to pay respect to our fallen soldiers? Ah...I understand now.

Okay, so I didn't send out an email or call. But I assumed that that they would figure out WHY I'm not working that day.

What gets me most is that I've done her lawn for 25 months now. And any other time that I show up on a big holiday she is surprised and even say things like "I didn't think you would be working today".

As far as those customer go that haggle, I don't haggle anymore. I had one guy ask me to lower my bid the equivalent of .07%, and I said no. I know my costs, I know what my time is worth (which is still low-balling the large companies by 25%.

That's not to say I NEVER lower my price. This same guy who wanted to haggle was talking about maintenance...I did end up lowering his cleanup/bark instal price from $330 to $315 (I "upgraded" him to hemlock and paid for it).

I actually might call that guy back and see if he wants to sign up for the price he asked for. It's in the area I want to be in, and it's not that bad of a price he asked for, lol.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
second year advise
cmdlawncare
01-23-2015 06:22 PM
Today 06:06 AM
by Billy Goat
4 153
TaskEasy & Plowz & Mowz...
jrwalker333
Yesterday 01:02 PM
Yesterday 01:02 PM
by jrwalker333
0 42
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
Yesterday 09:34 AM
by ExtremeLawncareServices
9 481
Lawn care truck
Steve
10-10-2009 03:40 AM
01-24-2015 10:54 PM
by Chilehead
39 15,806
What happened to Better...
Steve
01-27-2014 04:07 PM
01-24-2015 01:13 PM
by WesleySnips
16 2,988
need advise
rawssrob
02-23-2010 02:45 PM
01-23-2015 06:40 PM
by cmdlawncare
7 2,519
please Help with none...
Lawnboyman1170
01-09-2015 09:46 AM
01-23-2015 03:39 PM
by burnell76
7 452
does this sound good or...
Bradcook21
01-22-2015 09:24 AM
01-23-2015 02:02 PM
by Steve
8 233
New to forum
ROB N
01-23-2015 08:35 AM
01-23-2015 01:53 PM
by Steve
1 88
Looking for advice on...
berryjam
01-21-2015 07:37 PM
01-23-2015 01:50 PM
by Steve
9 260
Extending the life of...
rmccutchan
01-17-2015 12:37 AM
01-23-2015 01:43 PM
by Steve
8 317
osceola lawn service
jasa@wildblue.net
01-22-2015 03:23 PM
01-23-2015 01:38 PM
by Steve
1 110
How many contracts...
5StarLawnscaping
01-12-2015 03:51 PM
01-23-2015 08:46 AM
by jrs.landscaping
8 438
Tax Question
Wolf4dk
01-20-2015 01:11 AM
01-22-2015 02:28 PM
by Steve
4 225
Billy Goat Vac
Mr. Mow
01-19-2015 07:42 AM
01-22-2015 02:18 PM
by Steve
6 224
"Part Timers", "Low...
doug1980
06-10-2009 12:55 PM
01-22-2015 02:09 PM
by biglee
39 10,112
Property Pricing
GVL
01-19-2015 02:46 PM
01-21-2015 02:18 PM
by Steve
5 270
Landscapers Source For...
breadcrumb
01-16-2015 02:44 PM
01-21-2015 05:55 AM
by breadcrumb
14 419
Hoa advice
Bradcook21
01-16-2015 09:36 PM
01-20-2015 04:30 PM
by Steve
4 259
My Invention
biglee
01-11-2015 07:51 PM
01-20-2015 10:16 AM
by biglee
16 600
How to beat the pre pay...
stansg1fresh
01-13-2015 04:33 PM
01-19-2015 03:38 PM
by ringahding1
3 329
Hello from Md
homey
12-17-2014 06:55 PM
01-19-2015 01:37 PM
by Steve
12 1,112
Hi from Illinois
burtle
01-02-2015 09:46 PM
01-19-2015 01:22 PM
by Steve
3 499
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
01-19-2015 01:20 PM
by Steve
14 1,426
Lost my @#$ blower
stevef1201
01-11-2015 08:31 AM
01-17-2015 02:21 PM
by lxarth
2 361
Another Illinoisan.....
barhopper
01-11-2015 05:38 PM
01-16-2015 04:29 PM
by Steve
10 413
marketing with pizza...
apmAkron
01-15-2015 09:57 AM
01-15-2015 06:29 PM
by Steve
4 248
CRM and Quickbooks?
5StarLawnscaping
01-15-2015 08:06 AM
01-15-2015 08:06 AM
by 5StarLawnscaping
0 177
New Member, Indiana Iraq...
Timbo
07-14-2011 09:44 AM
01-14-2015 06:14 PM
by Steve
10 3,778
check this box truck out!
BLAZIER-1991
01-07-2015 07:40 PM
01-13-2015 03:06 PM
by biglee
8 615
My community only ad...
googus
01-12-2015 09:55 AM
01-13-2015 02:44 PM
by Steve
5 310
12 Years in Business!
Chilehead
10-23-2014 09:07 AM
01-13-2015 09:37 AM
by Chilehead
18 1,784
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
01-12-2015 06:32 PM
by BLAZIER-1991
30 1,539
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
01-12-2015 06:19 PM
by BLAZIER-1991
4 449
During Your Down Time
achri12
12-24-2014 03:03 PM
01-12-2015 03:54 PM
by Steve
10 1,076
Leaf cleanup
Bradcook21
01-09-2015 02:21 PM
01-12-2015 12:22 PM
by Jamesw86
4 420
Has Anyone Used Plowz ?
dpld
01-08-2014 12:14 PM
01-11-2015 02:17 PM
by burtle
20 3,344
What to pay help
Bradcook21
01-07-2015 01:32 PM
01-08-2015 07:01 PM
by Steve
1 458
Need a trailer
googus
01-07-2015 09:40 AM
01-08-2015 10:24 AM
by Upscale2
7 564
Do you guys charge buy...
burtle
01-02-2015 09:58 PM
01-07-2015 08:37 PM
by Shark1611
14 918
Organic Lawn Care...
NHray
10-17-2014 07:05 PM
01-07-2015 07:05 PM
by greyhound
18 2,154
Need advice please
CHenricks
01-06-2015 01:17 AM
01-07-2015 03:34 PM
by Steve
4 529
Mowing 2 acres
Bradcook21
01-05-2015 03:13 PM
01-07-2015 03:32 PM
by Steve
9 669
Ideas on a large bid
Knaubone
12-21-2014 11:57 AM
01-06-2015 03:55 PM
by Steve
5 981
Trailer with 4ft sides...
mayala030292
01-02-2015 09:01 PM
01-06-2015 03:33 PM
by Steve
5 615
A tip to get good...
biglee
01-04-2015 12:07 AM
01-06-2015 03:30 PM
by Steve
4 596
Work Shoes!
rsanchez1203
02-19-2013 12:07 PM
01-05-2015 09:18 PM
by Havanese2
13 7,443
EDDM post cards
hemiman
02-13-2014 06:36 PM
01-05-2015 04:22 PM
by Steve
14 2,411
Cleaning your Mower and...
MNK
01-03-2015 01:22 AM
01-05-2015 09:17 AM
by rmccutchan
10 752
where to find more...
BLAZIER-1991
01-02-2015 12:17 AM
01-04-2015 12:51 PM
by BLAZIER-1991
6 639
» Popular Tags
2wd 4wd aerocore apartment bid apartment lawn care estimate applying auger billy goat brushcutter blades bush deliquentaccounts ditches door hangers employee problems equipment rental ferris first truck flyers foreman georgia google gopherhaul grass gravely growing a lawn care business hiring husqvarna jobs john deere quik trac landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting brass outdoor lights managing a lawn care business marketing mr dave mulch new buisness new mower per hour service podcast pricing pto push versus ride running a business savannah search engine optimization seo shell small engine repair snow plowing square foot starting a business starting a lawn care business steep lawns sulky theft toro toro grand stand trailer tree trimmer rack up sell employee walk behind
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 01:04 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 01:04 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy