Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Yippee!!! :D


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-26-2012, 09:55 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 8
mark123 is on a distinguished road
Default Yippee!!! :D

I got a call from the sister of one of my customers. The customer is recovering from surgery so her nephew is moving in with her to assist in daily activities. I've nothing but pity for the guy.

Anyway, the call said that the nephew is going to take over my mowing duties. I dropper her niece before the season started this year and now I'm done with the entire miserable family! I'm going to treat myself to a nice lunch at my favorite restaruant!

I think I was dropped because I raised the price $1 per cut and have the gall to charge tax for my service. Who cares why, I'm FREE!!!!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-26-2012, 10:29 AM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Congrats.

I lost one this year that was a PITA. He's "going to do it himself this year."

2 weeks ago I got a voicemail from him asking to give him a call. Rather than call, I stopped by 2 days later when I was mowing the other properties on the street.
"Oh, you do this street on Wednesday this now? you were here on Monday last year."
Long story short, on Monday he didn't feel like mowing and wanted me to cut it.

Ummm... no thanks. I'm done with you.
Reply With Quote
  #3  
Old 05-26-2012, 11:59 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
Congrats.

I lost one this year that was a PITA. He's "going to do it himself this year."

2 weeks ago I got a voicemail from him asking to give him a call. Rather than call, I stopped by 2 days later when I was mowing the other properties on the street.
"Oh, you do this street on Wednesday this now? you were here on Monday last year."
Long story short, on Monday he didn't feel like mowing and wanted me to cut it.

Ummm... no thanks. I'm done with you.

LOL. Ya I have got this one client who didn't take me this year because instead of 70, I'm charging her 74 this year.

Well, her lawn is up to her neck and her lawn mower is now broken (says her friend who borrowed it for the day).

I maintain lawns, I don't cut down forests - if she asks for service, she's going to have to hire someone else.

-

I've also got a client who hired me a week late in the season, she wants a discount. I said "No". Her lawn was high as hell.
Reply With Quote
  #4  
Old 05-26-2012, 02:47 PM
Apex Lawn & Landscape Apex Lawn & Landscape is offline
new member
 
Join Date: Oct 2011
Location: Pittsburgh suburbs
Posts: 384
Rep Power: 0
Apex Lawn & Landscape is on a distinguished road
Default

I refuse to do think over grown lawns...my reply is " I have a lawn mower, not a brush hog! Sorry!
Reply With Quote
  #5  
Old 05-26-2012, 05:18 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 7
stevef1201 is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
Congrats.

I lost one this year that was a PITA. He's "going to do it himself this year."

2 weeks ago I got a voicemail from him asking to give him a call. Rather than call, I stopped by 2 days later when I was mowing the other properties on the street.
"Oh, you do this street on Wednesday this now? you were here on Monday last year."
Long story short, on Monday he didn't feel like mowing and wanted me to cut it.

Ummm... no thanks. I'm done with you.
I got one of those this year, the yard was a dust bowl, easier done with a weedeater than a mower. Long story short, he quit, then called back I had to tell him sorry, my schedule was filled and I could not possibly squeeze him in. ( I still hae room for about 5 to 10 more yard) Yes I lied get over it
Reply With Quote
  #6  
Old 05-26-2012, 05:24 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 7
stevef1201 is on a distinguished road
Default

Overgrown Yards I love 'em. 4 inch cut to 3 inch is standard, I add 20 percent for each inch or part there of over 4 inchs. One woman last year called, 1/2 acre to cut. It takes me about 25 minutes to maintain this size yard weekly at 30 bucks a cut, this one was 75. It was 10 to 12 inches. She paid and said after that whe was very surprised at how good it looked. Took about a hour, cut it 3 times and brought it down to 2 1/2 inches. BTW do it weekly now
Reply With Quote
  #7  
Old 05-28-2012, 09:24 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,567
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I got a call from the sister of one of my customers. The customer is recovering from surgery so her nephew is moving in with her to assist in daily activities. I've nothing but pity for the guy.
Was this one of your earlier customers? Could you feel this customer was going to be a pain when you first started or did they work their way up to becoming a pain?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 05-28-2012, 01:48 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 8
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Was this one of your earlier customers?
Yes, one of my first.

Quote:
Originally Posted by Steve View Post
Could you feel this customer was going to be a pain when you first started or did they work their way up to becoming a pain?
Right from the start. She asked for a "senior discount" and then refused to pay tax from day one.
Reply With Quote
  #9  
Old 05-29-2012, 08:45 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,567
Rep Power: 10
Steve has disabled reputation
Default

Isn't that interesting! So I am guessing from here on if you get a new potential customer that asks such things, you simply say no thanks or what?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 06-05-2012, 10:41 AM
lxarth lxarth is offline
Senior Member
 
Join Date: Mar 2010
Posts: 216
Rep Power: 6
lxarth is on a distinguished road
Default

I just lost a customer because I didn't show up on Memorial Day. I'm sorry, say that again? You're firing me because I didn't show up for a National Holiday to pay respect to our fallen soldiers? Ah...I understand now.

Okay, so I didn't send out an email or call. But I assumed that that they would figure out WHY I'm not working that day.

What gets me most is that I've done her lawn for 25 months now. And any other time that I show up on a big holiday she is surprised and even say things like "I didn't think you would be working today".

As far as those customer go that haggle, I don't haggle anymore. I had one guy ask me to lower my bid the equivalent of .07%, and I said no. I know my costs, I know what my time is worth (which is still low-balling the large companies by 25%.

That's not to say I NEVER lower my price. This same guy who wanted to haggle was talking about maintenance...I did end up lowering his cleanup/bark instal price from $330 to $315 (I "upgraded" him to hemlock and paid for it).

I actually might call that guy back and see if he wants to sign up for the price he asked for. It's in the area I want to be in, and it's not that bad of a price he asked for, lol.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
John Deere 667a
acrajchel
Yesterday 10:00 AM
Today 05:55 PM
by Just for Cuts
3 64
Dane Scag
Steve
08-28-2015 12:29 PM
08-28-2015 12:29 PM
by Steve
0 70
24 and 50 acre cemetery...
grassmasterswilson
08-18-2015 10:09 AM
08-26-2015 02:42 PM
by Steve
13 524
Rookie business question...
WarriorLandscapingCAN
08-05-2015 05:20 PM
08-26-2015 02:33 PM
by Steve
3 394
How to clean an old...
rmccutchan
08-16-2015 05:23 PM
08-26-2015 02:31 PM
by Steve
9 402
how to make customers...
Bradcook21
05-27-2015 05:04 PM
08-26-2015 12:25 PM
by kslawn
19 3,731
Needing a website built
burtle
06-17-2015 09:02 AM
08-25-2015 11:31 AM
by acrajchel
9 2,467
Big mowing job
Bradcook21
07-30-2015 03:57 PM
08-25-2015 11:23 AM
by acrajchel
17 978
ZTR Review
Shark1611
05-31-2012 10:42 PM
08-25-2015 11:16 AM
by acrajchel
8 3,749
Hi Everyone
mmays29
08-25-2015 08:16 AM
08-25-2015 11:15 AM
by Steve
3 112
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
08-25-2015 11:08 AM
by acrajchel
11 1,176
Old Business New Owner
Toyman
06-17-2014 08:57 PM
08-25-2015 11:00 AM
by acrajchel
17 1,567
Hi everyone! We're new...
alltrades
08-22-2015 12:46 PM
08-24-2015 10:41 AM
by Steve
2 161
CAn I get some help with...
rootytalbot
08-11-2015 06:14 PM
08-24-2015 10:36 AM
by Steve
12 502
Hi
Wemowjunction
08-16-2015 08:45 PM
08-20-2015 01:46 PM
by Steve
11 398
Drive cable bad?
SGL1
08-10-2015 11:16 PM
08-20-2015 01:41 PM
by Steve
5 359
Hey there everyone
Cole8999
08-16-2015 04:42 PM
08-18-2015 04:35 PM
by Steve
3 247
Help with a truck
bdodson89
04-27-2015 08:15 PM
08-18-2015 11:47 AM
by rmccutchan
7 958
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
08-18-2015 07:59 AM
by rootytalbot
7 376
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-17-2015 04:34 PM
by Steve
1,229 406,034
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
08-16-2015 11:42 PM
by rmccutchan
3 587
What's your next...
Steve
05-15-2015 11:54 AM
08-16-2015 11:09 PM
by SC93
16 1,234
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
08-14-2015 11:08 PM
by scaypa
95 11,451
New Biz
kufnerins
08-14-2015 05:52 PM
08-14-2015 08:56 PM
by Steve
1 208
Chemical and Fertilizer...
rmccutchan
08-09-2015 10:36 PM
08-13-2015 11:11 PM
by rmccutchan
6 401
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
08-13-2015 02:10 PM
by rootytalbot
12 2,068
Hello all thinking about...
bernie
08-11-2015 04:28 PM
08-13-2015 10:33 AM
by Steve
8 365
Logo Help Font Color
LZLC
08-08-2015 09:26 PM
08-12-2015 03:50 PM
by Steve
4 336
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
08-12-2015 12:30 AM
by Jeff1
20 1,798
My new mower
Chilehead
08-08-2015 09:09 PM
08-11-2015 08:36 PM
by Chilehead
9 506
Thought this was a good...
Just for Cuts
08-06-2015 03:38 PM
08-11-2015 10:54 AM
by Steve
8 506
Plowing pricing
jcurr33
08-08-2015 04:58 PM
08-11-2015 10:51 AM
by Steve
6 466
Should I upgrade my back...
googus
08-07-2015 10:50 AM
08-11-2015 10:44 AM
by googus
7 431
Keeping it clean....
Wolf4dk
08-09-2015 11:31 PM
08-11-2015 06:34 AM
by Chilehead
7 357
I have been rude and...
biglee
06-15-2015 10:11 PM
08-10-2015 09:41 PM
by stallman419
12 2,747
Newbie Saying Hi.
LZLC
08-08-2015 09:22 PM
08-10-2015 11:20 AM
by Steve
1 250
How much do I charge to...
Chris Herrera
08-06-2015 09:30 PM
08-09-2015 11:31 AM
by biglee
2 391
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
08-07-2015 03:26 PM
by Steve
17 1,133
Best commercial contract...
sanlanct
08-04-2015 12:18 PM
08-06-2015 06:20 AM
by sanlanct
2 386
I came across this on a...
rootytalbot
08-02-2015 11:04 AM
08-05-2015 08:17 PM
by SC93
9 624
Help bidding a hedge...
hopolb33
08-02-2015 06:09 PM
08-05-2015 02:07 PM
by Steve
3 427
recycler toro 22"
rvezakis
08-03-2015 12:10 PM
08-04-2015 11:47 AM
by Steve
1 306
» Popular Tags
ad landscaping advertising aerocore applying bark billy goat brushcutter blowout bob villa bush collections contract help curb appeal services deliquentaccounts demonstration design door hangers edging employee problems equipment dealer equipment rental facebook flyers free advertising free lawn care google growing a lawn care business hiring how to hydro increase customers jobs landscaping landscaping training lawn aeration lawn care lawn mowing marketing more customers business mr dave mulch new business ordinance past due per hour charge per hour service plowing pricing profit on employee roundup scag secrets to landscaping sell the vision seo shell shreaded solo solo backpack sprayer sq ft square foot swzt tree tree pics up sell employee walk behind web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:17 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:17 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy