Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

customers dont want to sign contracts and only want me on call


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-05-2012, 12:59 PM
veteranslawncaresystems veteranslawncaresystems is offline
Member
 
Join Date: Mar 2012
Location: granite city illinois
Posts: 59
Rep Power: 3
veteranslawncaresystems is on a distinguished road
Default customers dont want to sign contracts and only want me on call

I started this business when I got out of the military back in 2010. Reason I started this business Is because no one would hire me because I am a disable vet, or If I did get hired my doctor would call and let them know about my health and I would be terminated from my job. My doctor got fired from his actions. I made this company so when people in my area get out of the military, they can come to me and I can give them some work, till they can find a better job.

When I go on bids I always meet face to face. I get to know the customer, and what they expect from my services. When I go to a bid I expect the job will be a weekly or bI weekly cut. They never want to sign contracts. I have never had a customer sign a contract. When I mention a contract they get a scared look on their face, and they say they donít feel comfortable with contracts. A lot of people I cut for are elderly people. They love my prices. I donít do this job for the money. I do the job because I love to Interact with people and take pride in my work. I donít really need the money. I work a full time job at night, which leaves my days open. I do the job to get out of the house.

My lawn care jobs went from being weekly to bI weekly cuts to we will call you when we need our grass cut. I ask if they are happy with the services and they say they are. They even recommended me to their friends and families.

Calls have stopped coming In. No new customers. I have people call me everyday asking If I have any work and I have to tell them no. We have passed out fliers, business cards, posted ads on craigslist and in news papers, have went door to door.

I am wondering if anyone has had customer go from weekly cuts to we will call you when we need you.

Any recommendations on what I can do.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-05-2012, 04:46 PM
Liberty Landscaping LLC Liberty Landscaping LLC is offline
Senior Member
 
Join Date: Oct 2009
Location: Woodbridge, NJ
Posts: 243
Rep Power: 5
Liberty Landscaping LLC is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I would say they either can't afford it or they think the grass isn't tall enough. I have one that's an I will call when it needs it and she is my parents neighbor. I see her grass at least twice a week and it grows. She even goes out with hand shears to "cut the really high areas" I said you want me to cut it today? She says I don't get paid till x day and after that do it. She also said cut it lower it grows fast. It's the economy most think its not worth the cost when they can do it themselves.
__________________
Liberty Landscaping LLC
www.libertylndscpng.com
Woodbridge, NJ
Reply With Quote
  #3  
Old 05-05-2012, 06:18 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Make everyone sign a contract, and only provide weekly service, no exceptions. Make money.

If not, you aren't doing yourself a favor and only making things more difficult.

It doesn't matter how nice a client may seem, they will want anything you can offer them for less. People are cheap, and they will use you.
Reply With Quote
  #4  
Old 05-05-2012, 08:29 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

NOBODY would work for someone who said "Don't come to work today, or tomorrow this week".

What if that were the case though? So you aren't "needed" on Tuesday or Wednesday, but on Thursday when you go to work, you now have TWO DAYS worth of extra work to do and not only are you not being paid extra, you were SHORTED two days pay. How long would you put up with that crap? Yeah, that's what I thought, yet somehow that's EXACTLY what we are supposed to do when people say "just cut it next week".


I don't know what to tell you. I don't use contracts. Then again, I haven't been burned yet. Where I live there are PLENTY of people looking for lawn care, so you don't need to kiss anyone's butts - if they want to play games, they can find someone else, because I'm not dong this to be a nice guy... I have bills to pay just like they do. Weekly, or biweekly, those are your options. Don't pay, and I won't be back for another cut.
Reply With Quote
  #5  
Old 05-05-2012, 09:17 PM
veteranslawncaresystems veteranslawncaresystems is offline
Member
 
Join Date: Mar 2012
Location: granite city illinois
Posts: 59
Rep Power: 3
veteranslawncaresystems is on a distinguished road
Default

in my area there is about 15+ small lawn care companys and work is hard to find
Reply With Quote
  #6  
Old 05-06-2012, 05:11 AM
OziGardenGuy OziGardenGuy is offline
Junior Member
 
Join Date: Nov 2011
Location: Sydney, NSW, Australia.
Posts: 21
Rep Power: 3
OziGardenGuy is on a distinguished road
Default

The OP's service, and reasons, sound very genuine and admirable. There are two parts to the answer:

Contracts:
There are quite a few lawn service outfits around this area too, including a few franchise operations.

However, after an initial service, a good proportion of customers want to become clients. Their commitment is to pre-pay a number of months of work in advance. Usually, we only accept up to six months payment in advance, especially from the elderly. We offer a written agreement for the client to endorse, but in most cases, a service schedule of what will be done and the approximate date (weather, etc, prohibiting service on the scheduled date) suffices. Act with honour and integrity on the first meeting for a quote and site inspection, and act the same way on the first service and they will be comfortable. Then, you must act that way for time the client chooses you.

If the initial quote tells them what you'll be doing this time (mow + other services), and then mentions other services which should be included with additional mows, it shows the customer that you have a 'vision' for their property. If, in consultation with the customer, you prepare a plan of action to remediate/improve/etc their site, then they are ever so pleased. Keep the plans for the future of the site simple - allow the client to choose grand designs if that is their desire.

Keep the plan simple. Keep the quote simple, but with apparent detail. If they would like something more detailed and more complex from you - something that will take time doing costings for plantings, etc - then that plan will be available at a price. There is a limit to cost-free assistance and its marketing value.

Phones stopped ringing:
What changed about your work, your marketing, your approach or the output? If there is a sudden change in client response rates,a variable has changed. Locate that variable and amend it.

Best of luck for prosperity - and good on you for helping other returned servicemen.

Cheers - GardenGuy.
__________________
www.mygardenguy.com.au Lawn mowing, lawn care and gardening services on Sydney's North Shore.
Reply With Quote
  #7  
Old 05-06-2012, 09:44 AM
Fireman Gus Fireman Gus is offline
Member
 
Join Date: Feb 2012
Posts: 30
Rep Power: 3
Fireman Gus is on a distinguished road
Default

We have everyone sign a "Service Agreement Form" (I quit using the word contract 25 years ago, people shy away from that word). I explain that it is to their benefit to have a signed form so they know exactly what is to happen, how often and at what price. My insurance agent also likes these forms as now we know we have permission to be on the yard and it takes care of some of the liability issues. I carry a copy in my truck at all times in case a question comes up about what I am doing and therefore I can show that they signed up to have the work done.
Reply With Quote
  #8  
Old 05-06-2012, 11:07 AM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,107
Rep Power: 6
stevef1201 is on a distinguished road
Default

I DO NOT 'SELL' LAWN MOWING!!!!
I do sell Lawn maintenance- Keeping your lawn looking it's best, whether it needs mowing, trimming, edging, fertilizing, sprinkle set up, etc. When you just sell LAWN MOWING, well any idiot including the 12 year old kid down the street can get a mower from WalMart and cut grass. I sell the look, the convience, and free time weekends.

Advertising people will tell you-SELL THE SIZZLE not the steak, everybody cooks steak.

What makes your business stand out?
Reply With Quote
  #9  
Old 05-06-2012, 03:34 PM
veteranslawncaresystems veteranslawncaresystems is offline
Member
 
Join Date: Mar 2012
Location: granite city illinois
Posts: 59
Rep Power: 3
veteranslawncaresystems is on a distinguished road
Default

yes well idiot including the 12 year old kid down the street can get a mower from WalMart and cut grass. but i bet thats how must of us started out. i started out that way and then bought commerical equipment. you start small and work your way up. i rather be out 250 dollars then be out 6 grand. yes i know it takes skill and passion to do lawn maintenace.

you ask what makes me stand out.

respect knowledge and talking to the customers.

i called a few lawn maintenace companies in my area and had them give me a bid to do lawn maintenace and some landscaping. 5 companies came out 5 companies were therefor 5 minutes to talk to me. when i go on a bid i will be there for 30 to 45 minutes to a hour. getting to know the customer, learning what they want and what they expect. i take pride in my work. i always address a customer as sir or ma'am. not one of the companies was i called sir. when a customer calls me i answer the phone with my company name, and this is brian speaking how may i help you sir or ma'am. i bet if you call a company you will get hello or just the companies name said. knowledge i am always reading about lawn maintenace. i will not try a product out on a customers lawn unless i have used it on my own yard. the vehicles i drive look brand new and always clean, my trailers and lawn equipment is always clean.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
I dont know if you guys can help. curtiss Community Assistance 9 03-11-2011 09:56 PM
to sign or not to sign a contract that is the question z50kidd Starting a lawn care business. 20 01-28-2010 10:29 AM
I dont know All Aspects Landscaping General Talk 14 06-25-2008 01:51 AM
where do you sign for the contracts? Mister Landscaper Gopher Software Support Archived Question & Answers - Read Only 1 07-21-2003 02:19 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
This sucks...
Matther777
09-18-2014 04:56 PM
Today 07:19 PM
by ExtremeLawncareServices
9 282
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
Today 06:40 PM
by SGL1
22 6,170
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Today 05:39 PM
by ExtremeLawncareServices
120 8,154
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
Today 03:16 PM
by kslawn
2 438
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
Yesterday 05:59 PM
by ExtremeLawncareServices
11 826
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
Yesterday 03:29 PM
by acrajchel
6 992
snowplowing
jshak40
09-01-2014 07:20 AM
Yesterday 11:49 AM
by Steve
23 1,348
Looking for feed back on...
ExtremeLawncareServices
09-17-2014 08:38 AM
Yesterday 08:17 AM
by ExtremeLawncareServices
9 342
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
09-18-2014 06:32 PM
by Northwoods Outdoors
58 6,756
Hello from upstate NY!
A&MLawn&Snow
09-18-2014 11:19 AM
09-18-2014 04:10 PM
by Sprinkler Buddy
2 195
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
09-18-2014 01:16 PM
by Steve
9 457
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-17-2014 09:57 PM
by curts lawn care
4 912
new to the forum
SGlawncare
09-16-2014 11:20 PM
09-17-2014 08:29 PM
by curts lawn care
3 281
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
09-17-2014 12:34 PM
by Steve
11 636
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
09-17-2014 10:48 AM
by stevef1201
6 423
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
09-16-2014 10:43 PM
by SGL1
6 425
Poll - net income
Dan5082
11-15-2010 08:08 PM
09-16-2014 04:44 PM
by jrs.landscaping
12 3,202
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
09-16-2014 01:25 PM
by jrs.landscaping
24 4,878
Compare this summer to...
Steve
09-03-2014 12:52 PM
09-16-2014 11:20 AM
by Hanks Lawn Care Services
15 1,095
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 784
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 380
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 460
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 398
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 1,095
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 869
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
09-15-2014 02:12 PM
by Steve
5 1,005
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
09-15-2014 02:07 PM
by Steve
1 365
darleneh
darleneh
09-15-2014 12:33 PM
09-15-2014 02:07 PM
by Sprinkler Buddy
1 307
My 1st bid
WesleySnips
06-11-2014 03:13 PM
09-15-2014 02:05 PM
by Steve
29 1,780
New Aerator
Chaz
09-09-2014 11:43 PM
09-15-2014 01:50 PM
by Steve
9 621
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
09-15-2014 01:23 PM
by stevef1201
8 1,265
getting ready to start
calebmoss
05-23-2011 09:35 PM
09-11-2014 12:21 PM
by Steve
34 11,272
Stihl pull cord replace
SGL1
09-03-2014 09:22 PM
09-10-2014 12:25 PM
by Steve
9 789
Softball field
kslawn
08-15-2014 09:28 AM
09-10-2014 12:16 PM
by Steve
18 1,536
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
09-09-2014 08:05 PM
by Landscaper1165
4 1,014
New truck and trailer...
Johnny Rocket
05-14-2012 03:41 PM
09-09-2014 07:23 PM
by Matther777
18 6,610
What gets you bad press?
Steve
09-09-2014 11:48 AM
09-09-2014 07:21 PM
by Matther777
2 493
Signs on your snow plow?
Steve
01-15-2007 01:07 AM
09-09-2014 11:42 AM
by Steve
19 6,235
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
09-08-2014 08:08 PM
by avetslawncare
12 1,308
New to the business
flamingyouth87
09-05-2014 11:52 AM
09-08-2014 11:55 AM
by Steve
3 700
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
09-08-2014 11:51 AM
by Steve
7 995
Facebook
element009
03-23-2011 08:36 AM
09-07-2014 07:35 AM
by avetslawncare
24 7,779
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
09-06-2014 02:09 PM
by Bradcook21
8 1,082
billing matters
sbuchanan8154
09-05-2014 09:56 AM
09-05-2014 03:00 PM
by Steve
3 683
Thoughts
googus
09-05-2014 07:28 AM
09-05-2014 02:23 PM
by Steve
2 623
Backflow Tester
flowcheckllc.2014
09-03-2014 04:37 PM
09-05-2014 02:15 PM
by Steve
3 720
Collections & collection...
jscarolina
09-03-2014 04:39 PM
09-04-2014 03:14 PM
by Steve
2 731
Sod
RosalesLawnCare
08-27-2014 03:47 PM
09-04-2014 02:42 PM
by RosalesLawnCare
4 984
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
09-03-2014 12:07 PM
by Steve
7 1,057
Hello! New here and...
CaliforniaFriendly
08-29-2014 11:30 AM
09-03-2014 11:15 AM
by Steve
4 974
» Popular Tags
2wd apartment complex article marketing bid birdscaping blades charge christmas lighting collections credit card processing customers decorating ditches ecosymbiosis employee problems exmark ferris fundraiser georgia gopherhaul grass gravely growing a lawn care business hardscapes holiday lighting how much to charge installation kawasaki landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf leaf removal lighting brass outdoor lights marketing mow new buisness past due podcast promotion pto redmax running a business savannah scag schedule seo small engine repair snow sprayer starting a business steep lawns stihl sulky theft of services top dresser toro toro grand stand trimmer rack turfgrass consulting walk behind walker
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:45 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:45 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy