Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

High End Customers


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-04-2012, 10:24 PM
jax0mxp jax0mxp is offline
Junior Member
 
Join Date: Sep 2010
Posts: 5
Rep Power: 5
jax0mxp is on a distinguished road
Default High End Customers

I have been in the business for about 2 years and I have been offered a chance to start providing services for homes in the 1 to 3 million dollar range. What I would like to know from anyone having these type customers is it pleasant working with this customers or do they create more problems. Coming from doing smaller customers I am finding it hard to understand how doing a homesite this large is more profitable when 3 to 4 small accounts can be done in the same time of one larger property. The small accounts are in the $35 to $40 dollar range. ( I guess its just hard for me to realize that someone is going to pay $130 to $160 a cut per week) Any thoughts on your experience would be appreciated........Thanks
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-04-2012, 11:08 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
The house below just sold for 1.5 million. I did work at their old property. When they moved they told me to come by clean up the beds, trim the shrubs and mow. No price was ever discussed! Which means the price doesnt matter. If you do quality work, you name the price and its paid. They also tipped me and my helper $60 each when I presented them with the bill. I charged in the range your talking for mowing.

I have another client that hires me every year for spring clean up and mulch. They say the same thing, just bill me.

Both of them ask if I want money now. I always tell them no.

Now all arent alike. Some people have money from being frugal and I get some of them too. I target upper income residences while others use words like cheap in their ads. You get what you ask for!

Attached Images
File Type: jpg high-end-lawn-care-customer.jpg (98.0 KB, 2 views)
Reply With Quote
  #3  
Old 05-05-2012, 06:44 AM
OziGardenGuy OziGardenGuy is offline
Junior Member
 
Join Date: Nov 2011
Location: Sydney, NSW, Australia.
Posts: 21
Rep Power: 4
OziGardenGuy is on a distinguished road
Default

Quality clients generally require supreme quality work. There is a lot of trust involved on both sides of the project.

Cudos to the guys who can achieve what their client requires.

I also have clients whose homes are in (and over) that price range. The preliminary meeting(s) before accepting their work are important. One needs to listen, and ask questions, so that the result you achieve for the client is to their taste.

Best Regards - OziGardenGuy.
__________________
www.mygardenguy.com.au Lawn mowing, lawn care and gardening services on Sydney's North Shore.
Reply With Quote
  #4  
Old 05-05-2012, 07:01 AM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

to answer the op ,you can make more money by not having to run your truck between properties ,by not wasting time going from property to property ,and often the higher end customers say to just do what it needs ,no reason to ask about an upsell as they have given you the go-ahead already .The downside is that if you lose them as a customer,it might be a big hole to fill .
Reply With Quote
  #5  
Old 05-05-2012, 08:29 AM
krzys666 krzys666 is offline
Member
 
Join Date: Dec 2011
Posts: 49
Rep Power: 4
krzys666 is on a distinguished road
Default

most houses that i target are 1 plus million.
they do not care what you do as long as there yard looks great, preferbly better then there neighbors yard.

they care about striping.
they are about the edges of there yards and everything to be blown offf well.
they do not want grass clipings left in brown bags.
fertilizer and weed killer are almost always understood that you will provide them, or will find someone else for them.
the hedges are done once or twice a month to make them prefect.
they tipicly want it done at the end of the week for the weekend.

whenever i go for an estimate i take my largest trailer with all my big equipment. it helps you sell them, because they see you can more then handle there yard.
you do not want to target the cheap rich, the frugal ones. they are the biggest pain in the a**. they want everything but do not want to pay.

the best thing usualy about the rich is that they will recomend you to others.
the best that i have is 21 1-2 acre houses on the same block. we do not have to move the trucks all day

you need to listen every well to what they are saying. tell them exactly what they want to hear and confirm there belifes. ever tell them that you are small, and sell them on yourself and your team. this is what i put in all my marketing in some way or fashion.

Guarantee real time phone answering or calls returned within 4 hours, so you get the answers to your questions right away
Skilled English speaking lawn care technicians in uniform producing lush results because they are experienced. No unskilled spare timers will ever set foot on your lawn.
Properly license & insured with liability, work compensation & landscape license, so that you have peace of mind knowing you are covered for any unfortunate situations
“Money Back Satisfaction Guarantee” – so you can have the peace of mind of certainty that you made a wise decision, free of hassle, inconvenience & aggravation.
Reply With Quote
  #6  
Old 05-05-2012, 08:43 AM
OziGardenGuy OziGardenGuy is offline
Junior Member
 
Join Date: Nov 2011
Location: Sydney, NSW, Australia.
Posts: 21
Rep Power: 4
OziGardenGuy is on a distinguished road
Default

Quote:
Originally Posted by krzys666 View Post
most houses that i target are 1 plus million.
they do not care what you do as long as there yard looks great, preferbly better then there neighbors yard.

they care about striping.
they are about the edges of there yards and everything to be blown offf well.
they do not want grass clipings left in brown bags.
fertilizer and weed killer are almost always understood that you will provide them, or will find someone else for them.
the hedges are done once or twice a month to make them prefect.
they tipicly want it done at the end of the week for the weekend.

whenever i go for an estimate i take my largest trailer with all my big equipment. it helps you sell them, because they see you can more then handle there yard.
you do not want to target the cheap rich, the frugal ones. they are the biggest pain in the a**. they want everything but do not want to pay.

the best thing usualy about the rich is that they will recomend you to others.
the best that i have is 21 1-2 acre houses on the same block. we do not have to move the trucks all day

you need to listen every well to what they are saying. tell them exactly what they want to hear and confirm there belifes. ever tell them that you are small, and sell them on yourself and your team. this is what i put in all my marketing in some way or fashion.

Guarantee real time phone answering or calls returned within 4 hours, so you get the answers to your questions right away
Skilled English speaking lawn care technicians in uniform producing lush results because they are experienced. No unskilled spare timers will ever set foot on your lawn.
Properly license & insured with liability, work compensation & landscape license, so that you have peace of mind knowing you are covered for any unfortunate situations
“Money Back Satisfaction Guarantee” – so you can have the peace of mind of certainty that you made a wise decision, free of hassle, inconvenience & aggravation.
Allelujah, Brother. Praise the Lord and pass the ammunition!

Well written and far better than I could have said it. You're a right champion. Thank you for sharing your valuable experience and opinion.

Cheers - OziGardenGuy.
__________________
www.mygardenguy.com.au Lawn mowing, lawn care and gardening services on Sydney's North Shore.
Reply With Quote
  #7  
Old 05-05-2012, 10:11 AM
ease-z lawn care's Avatar
ease-z lawn care ease-z lawn care is offline
Junior Member
 
Join Date: Apr 2012
Location: Walla Walla Wa
Age: 31
Posts: 21
Rep Power: 4
ease-z lawn care is on a distinguished road
Default

very inspirational man, very well put, this should be the goal of all lawn care providers in my opinion.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Did I bid to high? caddy0291 General Talk 4 08-11-2011 03:08 PM
Was my bid to high or was I LOWBALLED!!!! winkie61 Online Lawn Care Estimator - Help me bid this job 14 03-23-2011 12:10 PM
just want to say high fatboy1450 Introduce Yourself 2 01-05-2011 05:44 PM
Getting high end customers Steve Lawn Care Marketing & Post your marketing material for review! 9 08-14-2010 09:30 AM
High Points StartALawnCareBusiness HardcoreUnemployable.com 6 08-11-2008 07:05 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
John Deere 667a
acrajchel
Yesterday 10:00 AM
Today 05:55 PM
by Just for Cuts
3 56
Dane Scag
Steve
08-28-2015 12:29 PM
08-28-2015 12:29 PM
by Steve
0 70
24 and 50 acre cemetery...
grassmasterswilson
08-18-2015 10:09 AM
08-26-2015 02:42 PM
by Steve
13 523
Rookie business question...
WarriorLandscapingCAN
08-05-2015 05:20 PM
08-26-2015 02:33 PM
by Steve
3 392
How to clean an old...
rmccutchan
08-16-2015 05:23 PM
08-26-2015 02:31 PM
by Steve
9 402
how to make customers...
Bradcook21
05-27-2015 05:04 PM
08-26-2015 12:25 PM
by kslawn
19 3,727
Needing a website built
burtle
06-17-2015 09:02 AM
08-25-2015 11:31 AM
by acrajchel
9 2,466
Big mowing job
Bradcook21
07-30-2015 03:57 PM
08-25-2015 11:23 AM
by acrajchel
17 975
ZTR Review
Shark1611
05-31-2012 10:42 PM
08-25-2015 11:16 AM
by acrajchel
8 3,747
Hi Everyone
mmays29
08-25-2015 08:16 AM
08-25-2015 11:15 AM
by Steve
3 111
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
08-25-2015 11:08 AM
by acrajchel
11 1,176
Old Business New Owner
Toyman
06-17-2014 08:57 PM
08-25-2015 11:00 AM
by acrajchel
17 1,566
Hi everyone! We're new...
alltrades
08-22-2015 12:46 PM
08-24-2015 10:41 AM
by Steve
2 160
CAn I get some help with...
rootytalbot
08-11-2015 06:14 PM
08-24-2015 10:36 AM
by Steve
12 497
Hi
Wemowjunction
08-16-2015 08:45 PM
08-20-2015 01:46 PM
by Steve
11 397
Drive cable bad?
SGL1
08-10-2015 11:16 PM
08-20-2015 01:41 PM
by Steve
5 357
Hey there everyone
Cole8999
08-16-2015 04:42 PM
08-18-2015 04:35 PM
by Steve
3 247
Help with a truck
bdodson89
04-27-2015 08:15 PM
08-18-2015 11:47 AM
by rmccutchan
7 958
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
08-18-2015 07:59 AM
by rootytalbot
7 376
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-17-2015 04:34 PM
by Steve
1,229 406,015
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
08-16-2015 11:42 PM
by rmccutchan
3 587
What's your next...
Steve
05-15-2015 11:54 AM
08-16-2015 11:09 PM
by SC93
16 1,233
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
08-14-2015 11:08 PM
by scaypa
95 11,449
New Biz
kufnerins
08-14-2015 05:52 PM
08-14-2015 08:56 PM
by Steve
1 208
Chemical and Fertilizer...
rmccutchan
08-09-2015 10:36 PM
08-13-2015 11:11 PM
by rmccutchan
6 400
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
08-13-2015 02:10 PM
by rootytalbot
12 2,067
Hello all thinking about...
bernie
08-11-2015 04:28 PM
08-13-2015 10:33 AM
by Steve
8 362
Logo Help Font Color
LZLC
08-08-2015 09:26 PM
08-12-2015 03:50 PM
by Steve
4 335
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
08-12-2015 12:30 AM
by Jeff1
20 1,798
My new mower
Chilehead
08-08-2015 09:09 PM
08-11-2015 08:36 PM
by Chilehead
9 504
Thought this was a good...
Just for Cuts
08-06-2015 03:38 PM
08-11-2015 10:54 AM
by Steve
8 506
Plowing pricing
jcurr33
08-08-2015 04:58 PM
08-11-2015 10:51 AM
by Steve
6 465
Should I upgrade my back...
googus
08-07-2015 10:50 AM
08-11-2015 10:44 AM
by googus
7 430
Keeping it clean....
Wolf4dk
08-09-2015 11:31 PM
08-11-2015 06:34 AM
by Chilehead
7 356
I have been rude and...
biglee
06-15-2015 10:11 PM
08-10-2015 09:41 PM
by stallman419
12 2,747
Newbie Saying Hi.
LZLC
08-08-2015 09:22 PM
08-10-2015 11:20 AM
by Steve
1 250
How much do I charge to...
Chris Herrera
08-06-2015 09:30 PM
08-09-2015 11:31 AM
by biglee
2 391
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
08-07-2015 03:26 PM
by Steve
17 1,132
Best commercial contract...
sanlanct
08-04-2015 12:18 PM
08-06-2015 06:20 AM
by sanlanct
2 386
I came across this on a...
rootytalbot
08-02-2015 11:04 AM
08-05-2015 08:17 PM
by SC93
9 622
Help bidding a hedge...
hopolb33
08-02-2015 06:09 PM
08-05-2015 02:07 PM
by Steve
3 427
recycler toro 22"
rvezakis
08-03-2015 12:10 PM
08-04-2015 11:47 AM
by Steve
1 304
» Popular Tags
ad landscaping advertising aerocore applying bark billy goat brushcutter blowout bob villa bush collections contract help deliquentaccounts demonstration design door hangers edging employee problems equipment dealer equipment rental facebook flyers free advertising free lawn care google growing a lawn care business hiring how to hydro increase customers jobs landscape landscaping landscaping training lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch new business ordinance past due per hour charge per hour service plowing pricing profit on employee roundup scag secrets to landscaping sell the vision seo shell shreaded solo solo backpack sprayer sq ft square foot swzt tree up sell employee walk behind web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:10 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:10 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy