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High End Customers


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  #1  
Old 05-04-2012, 11:24 PM
jax0mxp jax0mxp is offline
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Default High End Customers

I have been in the business for about 2 years and I have been offered a chance to start providing services for homes in the 1 to 3 million dollar range. What I would like to know from anyone having these type customers is it pleasant working with this customers or do they create more problems. Coming from doing smaller customers I am finding it hard to understand how doing a homesite this large is more profitable when 3 to 4 small accounts can be done in the same time of one larger property. The small accounts are in the $35 to $40 dollar range. ( I guess its just hard for me to realize that someone is going to pay $130 to $160 a cut per week) Any thoughts on your experience would be appreciated........Thanks
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  #2  
Old 05-05-2012, 12:08 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
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The house below just sold for 1.5 million. I did work at their old property. When they moved they told me to come by clean up the beds, trim the shrubs and mow. No price was ever discussed! Which means the price doesnt matter. If you do quality work, you name the price and its paid. They also tipped me and my helper $60 each when I presented them with the bill. I charged in the range your talking for mowing.

I have another client that hires me every year for spring clean up and mulch. They say the same thing, just bill me.

Both of them ask if I want money now. I always tell them no.

Now all arent alike. Some people have money from being frugal and I get some of them too. I target upper income residences while others use words like cheap in their ads. You get what you ask for!

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  #3  
Old 05-05-2012, 07:44 AM
OziGardenGuy OziGardenGuy is offline
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Quality clients generally require supreme quality work. There is a lot of trust involved on both sides of the project.

Cudos to the guys who can achieve what their client requires.

I also have clients whose homes are in (and over) that price range. The preliminary meeting(s) before accepting their work are important. One needs to listen, and ask questions, so that the result you achieve for the client is to their taste.

Best Regards - OziGardenGuy.
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Old 05-05-2012, 08:01 AM
bruces bruces is offline
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to answer the op ,you can make more money by not having to run your truck between properties ,by not wasting time going from property to property ,and often the higher end customers say to just do what it needs ,no reason to ask about an upsell as they have given you the go-ahead already .The downside is that if you lose them as a customer,it might be a big hole to fill .
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Old 05-05-2012, 09:29 AM
krzys666 krzys666 is offline
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most houses that i target are 1 plus million.
they do not care what you do as long as there yard looks great, preferbly better then there neighbors yard.

they care about striping.
they are about the edges of there yards and everything to be blown offf well.
they do not want grass clipings left in brown bags.
fertilizer and weed killer are almost always understood that you will provide them, or will find someone else for them.
the hedges are done once or twice a month to make them prefect.
they tipicly want it done at the end of the week for the weekend.

whenever i go for an estimate i take my largest trailer with all my big equipment. it helps you sell them, because they see you can more then handle there yard.
you do not want to target the cheap rich, the frugal ones. they are the biggest pain in the a**. they want everything but do not want to pay.

the best thing usualy about the rich is that they will recomend you to others.
the best that i have is 21 1-2 acre houses on the same block. we do not have to move the trucks all day

you need to listen every well to what they are saying. tell them exactly what they want to hear and confirm there belifes. ever tell them that you are small, and sell them on yourself and your team. this is what i put in all my marketing in some way or fashion.

Guarantee real time phone answering or calls returned within 4 hours, so you get the answers to your questions right away
Skilled English speaking lawn care technicians in uniform producing lush results because they are experienced. No unskilled spare timers will ever set foot on your lawn.
Properly license & insured with liability, work compensation & landscape license, so that you have peace of mind knowing you are covered for any unfortunate situations
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Old 05-05-2012, 09:43 AM
OziGardenGuy OziGardenGuy is offline
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Quote:
Originally Posted by krzys666 View Post
most houses that i target are 1 plus million.
they do not care what you do as long as there yard looks great, preferbly better then there neighbors yard.

they care about striping.
they are about the edges of there yards and everything to be blown offf well.
they do not want grass clipings left in brown bags.
fertilizer and weed killer are almost always understood that you will provide them, or will find someone else for them.
the hedges are done once or twice a month to make them prefect.
they tipicly want it done at the end of the week for the weekend.

whenever i go for an estimate i take my largest trailer with all my big equipment. it helps you sell them, because they see you can more then handle there yard.
you do not want to target the cheap rich, the frugal ones. they are the biggest pain in the a**. they want everything but do not want to pay.

the best thing usualy about the rich is that they will recomend you to others.
the best that i have is 21 1-2 acre houses on the same block. we do not have to move the trucks all day

you need to listen every well to what they are saying. tell them exactly what they want to hear and confirm there belifes. ever tell them that you are small, and sell them on yourself and your team. this is what i put in all my marketing in some way or fashion.

Guarantee real time phone answering or calls returned within 4 hours, so you get the answers to your questions right away
Skilled English speaking lawn care technicians in uniform producing lush results because they are experienced. No unskilled spare timers will ever set foot on your lawn.
Properly license & insured with liability, work compensation & landscape license, so that you have peace of mind knowing you are covered for any unfortunate situations
“Money Back Satisfaction Guarantee” – so you can have the peace of mind of certainty that you made a wise decision, free of hassle, inconvenience & aggravation.
Allelujah, Brother. Praise the Lord and pass the ammunition!

Well written and far better than I could have said it. You're a right champion. Thank you for sharing your valuable experience and opinion.

Cheers - OziGardenGuy.
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  #7  
Old 05-05-2012, 11:11 AM
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ease-z lawn care ease-z lawn care is offline
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very inspirational man, very well put, this should be the goal of all lawn care providers in my opinion.
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