Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Charge backs


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-01-2012, 02:10 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default Charge backs

I just wanted to say to everybody keep contracts, authorization of work, emails, text and pictures.

I just had a customer do a charge back based on unauthorized use of his credit card. Now this is a guy that moved out of state and was renting out his house. I did not have a signed work order.

What I did have was emails of the job description, estimate, when work would be performed and acceptance. I had phone records of him calling me and me calling him back.

As of now the credit card company took his $600 back but Ill have it back real soon. I would love to see how he proves his email and phone was stolen along with his card. Or better yet why would someone steal all your info and then order work to be done at your house?

What some people will do save a buck.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-01-2012, 02:20 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I never delete my email because of this fear.

I had one Paki kid agree for me to do a large spring cleanup, he said the amount was fair.

I go to do the job, and he wont answer the door when I ring the bell. I saw someone watching me through a window the entire time.

Anyway, I call later saying I want my money and he says, "I never asked you to do a Spring cleanup, I have no idea what you are talking about". As if I'm a damn idiot.

People like this need to be hauled out of their houses and curb stomped.
Reply With Quote
  #3  
Old 05-01-2012, 02:30 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
I never delete my email because of this fear.

I had one Paki kid agree for me to do a large spring cleanup, he said the amount was fair.

I go to do the job, and he wont answer the door when I ring the bell. I saw someone watching me through a window the entire time.

Anyway, I call later saying I want my money and he says, "I never asked you to do a Spring cleanup, I have no idea what you are talking about". As if I'm a damn idiot.

People like this need to be hauled out of their houses and curb stomped
.
Sounds about right. I do the same thing, I have emails from last year. This job was from 3/17 and hes just now trying this ****.
Reply With Quote
  #4  
Old 05-02-2012, 11:28 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,816
Rep Power: 10
Steve has disabled reputation
Default

When you have a charge back like that, how do these records help? Can you email the credit card company these files and do they go through it to determine what the situation is or how does all this work?


Quote:
Anyway, I call later saying I want my money and he says, "I never asked you to do a Spring cleanup, I have no idea what you are talking about".
How did this get resolved?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 05-02-2012, 11:36 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
When you have a charge back like that, how do these records help? Can you email the credit card company these files and do they go through it to determine what the situation is or how does all this work?




How did this get resolved?

I shouted at him, told him to never call me again.

He called for snow clearing during the winter, haha, I told him to f'off.

Felt better then getting paid.
Reply With Quote
  #6  
Old 05-02-2012, 11:37 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
When you have a charge back like that, how do these records help? Can you email the credit card company these files and do they go through it to determine what the situation is or how does all this work?




How did this get resolved?
You pretty much have to prove that the goods or services were requested. This transaction went through paypal and paypal froze my account, took the balance left over and gave it to the credit card company. Normally you would deal with the credit card company but paypal is the middle man in this.

I sent them pictures of emails, phone records, as proof of agreement.

The customer is acting like someone fraudelenty used his credit card but hes the one committing fraud.

I guess they can hold my money for 75 days. I might file in small claims against the homeowner, paypal and credit card company before that.
Reply With Quote
  #7  
Old 05-03-2012, 05:15 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,816
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I might file in small claims against the homeowner, paypal and credit card company before that.
Have you looked into that? I wonder how that would work and if it would be possible while all that is going on.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 05-03-2012, 05:28 PM
Apex Lawn & Landscape Apex Lawn & Landscape is offline
new member
 
Join Date: Oct 2011
Location: Pittsburgh suburbs
Posts: 384
Rep Power: 0
Apex Lawn & Landscape is on a distinguished road
Default

This is bull**** man! Sorry to hear. Having to deal with all that stress over the phone etc only because you did an honest days work for the guy! Id be payin his yard a visit with the old 4x4 then tell him somebody stole your truck that night!! but i think you said he moved...Hes worth finding! Ill help
Reply With Quote
  #9  
Old 05-03-2012, 06:36 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Apex Lawn & Landscape View Post
This is bull**** man! Sorry to hear. Having to deal with all that stress over the phone etc only because you did an honest days work for the guy! Id be payin his yard a visit with the old 4x4 then tell him somebody stole your truck that night!! but i think you said he moved...Hes worth finding! Ill help
He still has two properties around here. He mightve sold his house but the rental is just waiting for revenge.

Not sure Steve... I looked into how paypal handles this and basically they wont fight for you. Theyll concede the chargeback and do a bull**** investigation that you end up losing.
Reply With Quote
  #10  
Old 05-04-2012, 06:15 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,816
Rep Power: 10
Steve has disabled reputation
Default

Keep us posted on the outcome of this because I am sure others will potentially have to deal with this in the future.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Tags
charge back, credit card

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
how much to charge? jfcrawford Online Lawn Care Estimator - Help me bid this job 15 10-16-2010 09:00 PM
Help! How Much to Charge, First Job luvgreen Online Lawn Care Estimator - Help me bid this job 4 09-27-2010 10:26 AM
what to charge? beachtown Online Lawn Care Estimator - Help me bid this job 1 07-15-2010 01:49 AM
How much to charge? renecooke87 Introduce Yourself 3 04-14-2010 09:53 AM
Google Backs $25 Million ‘Lunar X Prize’ Steve General Talk 2 09-14-2007 02:16 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
TaskEasy & Plowz & Mowz...
jrwalker333
Yesterday 01:02 PM
Yesterday 01:02 PM
by jrwalker333
0 36
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
Yesterday 09:34 AM
by ExtremeLawncareServices
9 468
second year advise
cmdlawncare
01-23-2015 06:22 PM
01-24-2015 11:42 PM
by jrs.landscaping
3 117
Lawn care truck
Steve
10-10-2009 03:40 AM
01-24-2015 10:54 PM
by Chilehead
39 15,795
What happened to Better...
Steve
01-27-2014 04:07 PM
01-24-2015 01:13 PM
by WesleySnips
16 2,983
need advise
rawssrob
02-23-2010 02:45 PM
01-23-2015 06:40 PM
by cmdlawncare
7 2,507
please Help with none...
Lawnboyman1170
01-09-2015 09:46 AM
01-23-2015 03:39 PM
by burnell76
7 444
does this sound good or...
Bradcook21
01-22-2015 09:24 AM
01-23-2015 02:02 PM
by Steve
8 225
New to forum
ROB N
01-23-2015 08:35 AM
01-23-2015 01:53 PM
by Steve
1 81
Looking for advice on...
berryjam
01-21-2015 07:37 PM
01-23-2015 01:50 PM
by Steve
9 244
Extending the life of...
rmccutchan
01-17-2015 12:37 AM
01-23-2015 01:43 PM
by Steve
8 307
osceola lawn service
jasa@wildblue.net
01-22-2015 03:23 PM
01-23-2015 01:38 PM
by Steve
1 107
How many contracts...
5StarLawnscaping
01-12-2015 03:51 PM
01-23-2015 08:46 AM
by jrs.landscaping
8 429
Tax Question
Wolf4dk
01-20-2015 01:11 AM
01-22-2015 02:28 PM
by Steve
4 216
Billy Goat Vac
Mr. Mow
01-19-2015 07:42 AM
01-22-2015 02:18 PM
by Steve
6 216
"Part Timers", "Low...
doug1980
06-10-2009 12:55 PM
01-22-2015 02:09 PM
by biglee
39 10,104
Property Pricing
GVL
01-19-2015 02:46 PM
01-21-2015 02:18 PM
by Steve
5 263
Landscapers Source For...
breadcrumb
01-16-2015 02:44 PM
01-21-2015 05:55 AM
by breadcrumb
14 412
Hoa advice
Bradcook21
01-16-2015 09:36 PM
01-20-2015 04:30 PM
by Steve
4 255
My Invention
biglee
01-11-2015 07:51 PM
01-20-2015 10:16 AM
by biglee
16 590
How to beat the pre pay...
stansg1fresh
01-13-2015 04:33 PM
01-19-2015 03:38 PM
by ringahding1
3 326
Hello from Md
homey
12-17-2014 06:55 PM
01-19-2015 01:37 PM
by Steve
12 1,102
Hi from Illinois
burtle
01-02-2015 09:46 PM
01-19-2015 01:22 PM
by Steve
3 489
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
01-19-2015 01:20 PM
by Steve
14 1,419
Lost my @#$ blower
stevef1201
01-11-2015 08:31 AM
01-17-2015 02:21 PM
by lxarth
2 354
Another Illinoisan.....
barhopper
01-11-2015 05:38 PM
01-16-2015 04:29 PM
by Steve
10 403
marketing with pizza...
apmAkron
01-15-2015 09:57 AM
01-15-2015 06:29 PM
by Steve
4 244
CRM and Quickbooks?
5StarLawnscaping
01-15-2015 08:06 AM
01-15-2015 08:06 AM
by 5StarLawnscaping
0 175
New Member, Indiana Iraq...
Timbo
07-14-2011 09:44 AM
01-14-2015 06:14 PM
by Steve
10 3,770
check this box truck out!
BLAZIER-1991
01-07-2015 07:40 PM
01-13-2015 03:06 PM
by biglee
8 609
My community only ad...
googus
01-12-2015 09:55 AM
01-13-2015 02:44 PM
by Steve
5 303
12 Years in Business!
Chilehead
10-23-2014 09:07 AM
01-13-2015 09:37 AM
by Chilehead
18 1,778
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
01-12-2015 06:32 PM
by BLAZIER-1991
30 1,531
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
01-12-2015 06:19 PM
by BLAZIER-1991
4 447
During Your Down Time
achri12
12-24-2014 03:03 PM
01-12-2015 03:54 PM
by Steve
10 1,063
Leaf cleanup
Bradcook21
01-09-2015 02:21 PM
01-12-2015 12:22 PM
by Jamesw86
4 413
Has Anyone Used Plowz ?
dpld
01-08-2014 12:14 PM
01-11-2015 02:17 PM
by burtle
20 3,333
What to pay help
Bradcook21
01-07-2015 01:32 PM
01-08-2015 07:01 PM
by Steve
1 455
Need a trailer
googus
01-07-2015 09:40 AM
01-08-2015 10:24 AM
by Upscale2
7 554
Do you guys charge buy...
burtle
01-02-2015 09:58 PM
01-07-2015 08:37 PM
by Shark1611
14 908
Organic Lawn Care...
NHray
10-17-2014 07:05 PM
01-07-2015 07:05 PM
by greyhound
18 2,145
Need advice please
CHenricks
01-06-2015 01:17 AM
01-07-2015 03:34 PM
by Steve
4 524
Mowing 2 acres
Bradcook21
01-05-2015 03:13 PM
01-07-2015 03:32 PM
by Steve
9 658
Ideas on a large bid
Knaubone
12-21-2014 11:57 AM
01-06-2015 03:55 PM
by Steve
5 974
Trailer with 4ft sides...
mayala030292
01-02-2015 09:01 PM
01-06-2015 03:33 PM
by Steve
5 606
A tip to get good...
biglee
01-04-2015 12:07 AM
01-06-2015 03:30 PM
by Steve
4 587
Work Shoes!
rsanchez1203
02-19-2013 12:07 PM
01-05-2015 09:18 PM
by Havanese2
13 7,437
EDDM post cards
hemiman
02-13-2014 06:36 PM
01-05-2015 04:22 PM
by Steve
14 2,397
Cleaning your Mower and...
MNK
01-03-2015 01:22 AM
01-05-2015 09:17 AM
by rmccutchan
10 747
where to find more...
BLAZIER-1991
01-02-2015 12:17 AM
01-04-2015 12:51 PM
by BLAZIER-1991
6 630
» Popular Tags
2wd 4x4 aerocore apartment bid apartment complex auger bark billy goat brushcutter blades bush collections deliquentaccounts ditches employee problems equipment rental estimate first truck flyers foreman georgia google gopherhaul grass gravely growing a lawn care business hills hiring husqvarna jobs john deere quik trac landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting brass outdoor lights marketing mr dave mulch new mower per hour charge per hour service podcast pricing pto push versus ride running a business savannah search engine optimization seo shell small engine repair square foot starting a business starting a lawn care business start up lawn care business steep lawns sulky theft toro grand stand trailer tree trimmer rack up sell employee walk behind web design
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:59 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:59 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy