Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Charge backs


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-01-2012, 01:10 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default Charge backs

I just wanted to say to everybody keep contracts, authorization of work, emails, text and pictures.

I just had a customer do a charge back based on unauthorized use of his credit card. Now this is a guy that moved out of state and was renting out his house. I did not have a signed work order.

What I did have was emails of the job description, estimate, when work would be performed and acceptance. I had phone records of him calling me and me calling him back.

As of now the credit card company took his $600 back but Ill have it back real soon. I would love to see how he proves his email and phone was stolen along with his card. Or better yet why would someone steal all your info and then order work to be done at your house?

What some people will do save a buck.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-01-2012, 01:20 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I never delete my email because of this fear.

I had one Paki kid agree for me to do a large spring cleanup, he said the amount was fair.

I go to do the job, and he wont answer the door when I ring the bell. I saw someone watching me through a window the entire time.

Anyway, I call later saying I want my money and he says, "I never asked you to do a Spring cleanup, I have no idea what you are talking about". As if I'm a damn idiot.

People like this need to be hauled out of their houses and curb stomped.
Reply With Quote
  #3  
Old 05-01-2012, 01:30 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
I never delete my email because of this fear.

I had one Paki kid agree for me to do a large spring cleanup, he said the amount was fair.

I go to do the job, and he wont answer the door when I ring the bell. I saw someone watching me through a window the entire time.

Anyway, I call later saying I want my money and he says, "I never asked you to do a Spring cleanup, I have no idea what you are talking about". As if I'm a damn idiot.

People like this need to be hauled out of their houses and curb stomped
.
Sounds about right. I do the same thing, I have emails from last year. This job was from 3/17 and hes just now trying this ****.
Reply With Quote
  #4  
Old 05-02-2012, 10:28 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,192
Rep Power: 10
Steve has disabled reputation
Default

When you have a charge back like that, how do these records help? Can you email the credit card company these files and do they go through it to determine what the situation is or how does all this work?


Quote:
Anyway, I call later saying I want my money and he says, "I never asked you to do a Spring cleanup, I have no idea what you are talking about".
How did this get resolved?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 05-02-2012, 10:36 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
When you have a charge back like that, how do these records help? Can you email the credit card company these files and do they go through it to determine what the situation is or how does all this work?




How did this get resolved?

I shouted at him, told him to never call me again.

He called for snow clearing during the winter, haha, I told him to f'off.

Felt better then getting paid.
Reply With Quote
  #6  
Old 05-02-2012, 10:37 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
When you have a charge back like that, how do these records help? Can you email the credit card company these files and do they go through it to determine what the situation is or how does all this work?




How did this get resolved?
You pretty much have to prove that the goods or services were requested. This transaction went through paypal and paypal froze my account, took the balance left over and gave it to the credit card company. Normally you would deal with the credit card company but paypal is the middle man in this.

I sent them pictures of emails, phone records, as proof of agreement.

The customer is acting like someone fraudelenty used his credit card but hes the one committing fraud.

I guess they can hold my money for 75 days. I might file in small claims against the homeowner, paypal and credit card company before that.
Reply With Quote
  #7  
Old 05-03-2012, 04:15 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,192
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I might file in small claims against the homeowner, paypal and credit card company before that.
Have you looked into that? I wonder how that would work and if it would be possible while all that is going on.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 05-03-2012, 04:28 PM
Apex Lawn & Landscape Apex Lawn & Landscape is offline
new member
 
Join Date: Oct 2011
Location: Pittsburgh suburbs
Posts: 384
Rep Power: 0
Apex Lawn & Landscape is on a distinguished road
Default

This is bull**** man! Sorry to hear. Having to deal with all that stress over the phone etc only because you did an honest days work for the guy! Id be payin his yard a visit with the old 4x4 then tell him somebody stole your truck that night!! but i think you said he moved...Hes worth finding! Ill help
Reply With Quote
  #9  
Old 05-03-2012, 05:36 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Apex Lawn & Landscape View Post
This is bull**** man! Sorry to hear. Having to deal with all that stress over the phone etc only because you did an honest days work for the guy! Id be payin his yard a visit with the old 4x4 then tell him somebody stole your truck that night!! but i think you said he moved...Hes worth finding! Ill help
He still has two properties around here. He mightve sold his house but the rental is just waiting for revenge.

Not sure Steve... I looked into how paypal handles this and basically they wont fight for you. Theyll concede the chargeback and do a bull**** investigation that you end up losing.
Reply With Quote
  #10  
Old 05-04-2012, 05:15 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,192
Rep Power: 10
Steve has disabled reputation
Default

Keep us posted on the outcome of this because I am sure others will potentially have to deal with this in the future.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Tags
charge back, credit card

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
how much to charge? jfcrawford Online Lawn Care Estimator - Help me bid this job 15 10-16-2010 08:00 PM
Help! How Much to Charge, First Job luvgreen Online Lawn Care Estimator - Help me bid this job 4 09-27-2010 09:26 AM
what to charge? beachtown Online Lawn Care Estimator - Help me bid this job 1 07-15-2010 12:49 AM
How much to charge? renecooke87 Introduce Yourself 3 04-14-2010 08:53 AM
Google Backs $25 Million ‘Lunar X Prize’ Steve General Talk 2 09-14-2007 01:16 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
New from Texas
Livingston Lawn Care
Yesterday 11:17 AM
Today 08:10 AM
by Livingston Lawn Care
2 75
Texas lawn care company...
Livingston Lawn Care
Yesterday 11:29 AM
Today 07:34 AM
by Livingston Lawn Care
4 84
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Today 12:20 AM
by ExtremeLawncareServices
78 4,450
Left handed edging with...
SGL1
07-23-2014 08:59 PM
Yesterday 10:56 PM
by SGL1
10 193
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
Yesterday 06:31 PM
by mattthelawnguy
13 439
Echo Edger 'Neutral'
WesleySnips
Yesterday 05:28 PM
Yesterday 05:58 PM
by Just for Cuts
1 51
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
Yesterday 05:43 PM
by WesleySnips
13 558
You know it;s gonna be a...
stevef1201
Yesterday 08:50 AM
Yesterday 01:34 PM
by Steve
1 70
Customer letters
kslawn
07-23-2014 06:17 AM
Yesterday 01:20 PM
by Steve
5 158
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
07-24-2014 07:09 PM
by SGL1
29 1,219
Need help determining...
Jbss861
07-20-2014 02:33 PM
07-24-2014 01:11 PM
by Steve
13 343
Should I ?
googus
07-22-2014 04:06 PM
07-24-2014 12:10 PM
by Steve
4 182
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
07-24-2014 06:46 AM
by kslawn
15 885
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-24-2014 06:38 AM
by kslawn
3 194
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-24-2014 06:28 AM
by kslawn
3 239
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
07-23-2014 05:37 PM
by Just for Cuts
9 271
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-23-2014 12:42 PM
by Steve
3 178
new to me box truck
jrayb39667
03-06-2014 10:20 PM
07-23-2014 12:40 PM
by Steve
15 1,373
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
07-23-2014 11:48 AM
by Steve
4 218
Overspray?
stevef1201
07-21-2014 04:20 PM
07-23-2014 11:39 AM
by Steve
3 125
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 260
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 649
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 487
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 270
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 578
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 156
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 163
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 713
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 1,026
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 747
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 687
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 319,295
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-15-2014 11:56 AM
by Steve
5 256
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,701
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 443
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 363
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 820
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 552
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 557
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,875
Fuel and fuel additives
SGL1
07-06-2014 10:23 AM
07-11-2014 07:53 PM
by SGL1
15 538
Questions for a patchy...
jumcgee
07-09-2014 08:42 AM
07-11-2014 12:34 PM
by Steve
1 209
toro proline blades wont...
boog
06-25-2014 06:26 PM
07-11-2014 05:28 AM
by kslawn
18 643
Contents of Marketing to...
prmenter@gmail.com
07-09-2014 05:25 PM
07-10-2014 03:23 PM
by Steve
3 305
Shindaiwa
CLB454
05-13-2014 09:04 PM
07-10-2014 03:04 PM
by Steve
14 786
Starting New in FL
mmcuttrim
08-06-2010 09:22 AM
07-10-2014 02:44 PM
by Steve
48 11,274
Bid help 45 on acre...
Priggan
06-26-2014 12:56 PM
07-09-2014 08:38 AM
by kslawn
7 521
need help bidding fence...
veteranslawncaresystems
07-03-2014 10:33 AM
07-08-2014 12:00 PM
by Steve
5 385
Trimmer or Knife?
gwilson98
07-04-2014 09:56 PM
07-07-2014 02:41 PM
by Steve
6 353
Started a New Solar Lawn...
Solar Lawn Care
06-08-2013 01:40 AM
07-07-2014 01:55 PM
by Steve
37 7,425
» Popular Tags
4wd advertisement article marketing bid charge christmas lighting christmas light service courtesy call credit card processing customers decorating escrow estimate exmark ferris fundraiser gopherhaul grass gravely gravely 34" zero turn hills holiday holiday decorating holiday lighting how much to charge introduction john deere quik trac kawasaki lawn lawn care business lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf leaf removal lighting managing a lawn care business marketing native plants new buisness new mower office management online classifieds outdoor environments payment podcast property management company push versus ride redmax reo scag scripts search engine optimization seo snow sprayer starting a business starting a lawn care business steve stihl subcontractor theft toro tractor auger turfgrass consulting walker zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:52 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:52 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy