Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Charge backs


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-01-2012, 01:10 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default Charge backs

I just wanted to say to everybody keep contracts, authorization of work, emails, text and pictures.

I just had a customer do a charge back based on unauthorized use of his credit card. Now this is a guy that moved out of state and was renting out his house. I did not have a signed work order.

What I did have was emails of the job description, estimate, when work would be performed and acceptance. I had phone records of him calling me and me calling him back.

As of now the credit card company took his $600 back but Ill have it back real soon. I would love to see how he proves his email and phone was stolen along with his card. Or better yet why would someone steal all your info and then order work to be done at your house?

What some people will do save a buck.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-01-2012, 01:20 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I never delete my email because of this fear.

I had one Paki kid agree for me to do a large spring cleanup, he said the amount was fair.

I go to do the job, and he wont answer the door when I ring the bell. I saw someone watching me through a window the entire time.

Anyway, I call later saying I want my money and he says, "I never asked you to do a Spring cleanup, I have no idea what you are talking about". As if I'm a damn idiot.

People like this need to be hauled out of their houses and curb stomped.
Reply With Quote
  #3  
Old 05-01-2012, 01:30 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
I never delete my email because of this fear.

I had one Paki kid agree for me to do a large spring cleanup, he said the amount was fair.

I go to do the job, and he wont answer the door when I ring the bell. I saw someone watching me through a window the entire time.

Anyway, I call later saying I want my money and he says, "I never asked you to do a Spring cleanup, I have no idea what you are talking about". As if I'm a damn idiot.

People like this need to be hauled out of their houses and curb stomped
.
Sounds about right. I do the same thing, I have emails from last year. This job was from 3/17 and hes just now trying this ****.
Reply With Quote
  #4  
Old 05-02-2012, 10:28 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,572
Rep Power: 10
Steve has disabled reputation
Default

When you have a charge back like that, how do these records help? Can you email the credit card company these files and do they go through it to determine what the situation is or how does all this work?


Quote:
Anyway, I call later saying I want my money and he says, "I never asked you to do a Spring cleanup, I have no idea what you are talking about".
How did this get resolved?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 05-02-2012, 10:36 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
When you have a charge back like that, how do these records help? Can you email the credit card company these files and do they go through it to determine what the situation is or how does all this work?




How did this get resolved?

I shouted at him, told him to never call me again.

He called for snow clearing during the winter, haha, I told him to f'off.

Felt better then getting paid.
Reply With Quote
  #6  
Old 05-02-2012, 10:37 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
When you have a charge back like that, how do these records help? Can you email the credit card company these files and do they go through it to determine what the situation is or how does all this work?




How did this get resolved?
You pretty much have to prove that the goods or services were requested. This transaction went through paypal and paypal froze my account, took the balance left over and gave it to the credit card company. Normally you would deal with the credit card company but paypal is the middle man in this.

I sent them pictures of emails, phone records, as proof of agreement.

The customer is acting like someone fraudelenty used his credit card but hes the one committing fraud.

I guess they can hold my money for 75 days. I might file in small claims against the homeowner, paypal and credit card company before that.
Reply With Quote
  #7  
Old 05-03-2012, 04:15 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,572
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I might file in small claims against the homeowner, paypal and credit card company before that.
Have you looked into that? I wonder how that would work and if it would be possible while all that is going on.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 05-03-2012, 04:28 PM
Apex Lawn & Landscape Apex Lawn & Landscape is offline
new member
 
Join Date: Oct 2011
Location: Pittsburgh suburbs
Posts: 384
Rep Power: 0
Apex Lawn & Landscape is on a distinguished road
Default

This is bull**** man! Sorry to hear. Having to deal with all that stress over the phone etc only because you did an honest days work for the guy! Id be payin his yard a visit with the old 4x4 then tell him somebody stole your truck that night!! but i think you said he moved...Hes worth finding! Ill help
Reply With Quote
  #9  
Old 05-03-2012, 05:36 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Apex Lawn & Landscape View Post
This is bull**** man! Sorry to hear. Having to deal with all that stress over the phone etc only because you did an honest days work for the guy! Id be payin his yard a visit with the old 4x4 then tell him somebody stole your truck that night!! but i think you said he moved...Hes worth finding! Ill help
He still has two properties around here. He mightve sold his house but the rental is just waiting for revenge.

Not sure Steve... I looked into how paypal handles this and basically they wont fight for you. Theyll concede the chargeback and do a bull**** investigation that you end up losing.
Reply With Quote
  #10  
Old 05-04-2012, 05:15 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,572
Rep Power: 10
Steve has disabled reputation
Default

Keep us posted on the outcome of this because I am sure others will potentially have to deal with this in the future.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Tags
charge back, credit card

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
how much to charge? jfcrawford Online Lawn Care Estimator - Help me bid this job 15 10-16-2010 08:00 PM
Help! How Much to Charge, First Job luvgreen Online Lawn Care Estimator - Help me bid this job 4 09-27-2010 09:26 AM
what to charge? beachtown Online Lawn Care Estimator - Help me bid this job 1 07-15-2010 12:49 AM
How much to charge? renecooke87 Introduce Yourself 3 04-14-2010 08:53 AM
Google Backs $25 Million ‘Lunar X Prize’ Steve General Talk 2 09-14-2007 01:16 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
best way to.....
Wolf4dk
Yesterday 11:35 AM
Yesterday 11:53 PM
by SC93
3 58
John Deere 667a
acrajchel
08-30-2015 10:00 AM
Yesterday 07:45 PM
by Just for Cuts
5 118
SCAG Tiger Cat DECK...
rower30
08-24-2013 10:07 AM
Yesterday 07:44 PM
by Just for Cuts
14 4,944
Sample commercial bid
burtle
Yesterday 06:02 PM
Yesterday 06:02 PM
by burtle
0 35
Your 2015 summer review.
Steve
09-01-2015 11:01 AM
Yesterday 05:58 PM
by Chilehead
3 105
Dane Scag
Steve
08-28-2015 12:29 PM
08-28-2015 12:29 PM
by Steve
0 95
24 and 50 acre cemetery...
grassmasterswilson
08-18-2015 10:09 AM
08-26-2015 02:42 PM
by Steve
13 615
Rookie business question...
WarriorLandscapingCAN
08-05-2015 05:20 PM
08-26-2015 02:33 PM
by Steve
3 428
How to clean an old...
rmccutchan
08-16-2015 05:23 PM
08-26-2015 02:31 PM
by Steve
9 447
how to make customers...
Bradcook21
05-27-2015 05:04 PM
08-26-2015 12:25 PM
by kslawn
19 3,790
Needing a website built
burtle
06-17-2015 09:02 AM
08-25-2015 11:31 AM
by acrajchel
9 2,502
Big mowing job
Bradcook21
07-30-2015 03:57 PM
08-25-2015 11:23 AM
by acrajchel
17 1,025
ZTR Review
Shark1611
05-31-2012 10:42 PM
08-25-2015 11:16 AM
by acrajchel
8 3,791
Hi Everyone
mmays29
08-25-2015 08:16 AM
08-25-2015 11:15 AM
by Steve
3 137
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
08-25-2015 11:08 AM
by acrajchel
11 1,233
Old Business New Owner
Toyman
06-17-2014 08:57 PM
08-25-2015 11:00 AM
by acrajchel
16 1,627
Hi everyone! We're new...
alltrades
08-22-2015 12:46 PM
08-24-2015 10:41 AM
by Steve
2 190
CAn I get some help with...
rootytalbot
08-11-2015 06:14 PM
08-24-2015 10:36 AM
by Steve
12 568
Hi
Wemowjunction
08-16-2015 08:45 PM
08-20-2015 01:46 PM
by Steve
11 437
Drive cable bad?
SGL1
08-10-2015 11:16 PM
08-20-2015 01:41 PM
by Steve
5 395
Hey there everyone
Cole8999
08-16-2015 04:42 PM
08-18-2015 04:35 PM
by Steve
3 275
Help with a truck
bdodson89
04-27-2015 08:15 PM
08-18-2015 11:47 AM
by rmccutchan
7 1,022
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
08-18-2015 07:59 AM
by rootytalbot
7 465
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-17-2015 04:34 PM
by Steve
1,229 406,291
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
08-16-2015 11:42 PM
by rmccutchan
3 616
What's your next...
Steve
05-15-2015 11:54 AM
08-16-2015 11:09 PM
by SC93
16 1,274
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
08-14-2015 11:08 PM
by scaypa
95 11,526
New Biz
kufnerins
08-14-2015 05:52 PM
08-14-2015 08:56 PM
by Steve
1 230
Chemical and Fertilizer...
rmccutchan
08-09-2015 10:36 PM
08-13-2015 11:11 PM
by rmccutchan
6 435
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
08-13-2015 02:10 PM
by rootytalbot
12 2,108
Hello all thinking about...
bernie
08-11-2015 04:28 PM
08-13-2015 10:33 AM
by Steve
8 393
Logo Help Font Color
LZLC
08-08-2015 09:26 PM
08-12-2015 03:50 PM
by Steve
4 375
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
08-12-2015 12:30 AM
by Jeff1
20 1,841
My new mower
Chilehead
08-08-2015 09:09 PM
08-11-2015 08:36 PM
by Chilehead
9 551
Thought this was a good...
Just for Cuts
08-06-2015 03:38 PM
08-11-2015 10:54 AM
by Steve
8 538
Plowing pricing
jcurr33
08-08-2015 04:58 PM
08-11-2015 10:51 AM
by Steve
6 523
Should I upgrade my back...
googus
08-07-2015 10:50 AM
08-11-2015 10:44 AM
by googus
7 462
Keeping it clean....
Wolf4dk
08-09-2015 11:31 PM
08-11-2015 06:34 AM
by Chilehead
7 388
I have been rude and...
biglee
06-15-2015 10:11 PM
08-10-2015 09:41 PM
by stallman419
12 2,773
Newbie Saying Hi.
LZLC
08-08-2015 09:22 PM
08-10-2015 11:20 AM
by Steve
1 275
How much do I charge to...
Chris Herrera
08-06-2015 09:30 PM
08-09-2015 11:31 AM
by biglee
2 451
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
08-07-2015 03:26 PM
by Steve
17 1,171
Best commercial contract...
sanlanct
08-04-2015 12:18 PM
08-06-2015 06:20 AM
by sanlanct
2 413
I came across this on a...
rootytalbot
08-02-2015 11:04 AM
08-05-2015 08:17 PM
by SC93
9 648
Help bidding a hedge...
hopolb33
08-02-2015 06:09 PM
08-05-2015 02:07 PM
by Steve
3 450
recycler toro 22"
rvezakis
08-03-2015 12:10 PM
08-04-2015 11:47 AM
by Steve
1 334
» Popular Tags
ad landscaping advertising aerocore applying bark blowout bob villa bush collections contract help curb appeal services deliquentaccounts demonstration design door hangers edging employee problems equipment dealer equipment rental facebook flyers free advertising free lawn care google growing a lawn care business hiring how to hydro increase customers jobs landscape landscaping landscaping training lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch new business ordinance past due per hour charge per hour service plowing pricing profit on employee roundup scag secrets to landscaping sell the vision seo shell shreaded solo sq ft square foot swzt tree tree pics up sell employee walk behind web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:13 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:13 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy