Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Decisions... lol


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-20-2012, 05:38 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default Decisions... lol

I get a phone call from an elderly lady.

This lady spent 20 minutes bad mouthing another company, and she was trying to convince me she wasn't cheap.. she said something along the lines;

"He charged me for work I asked him not to do, because my grass didn't need cutting at the time". bla bla bla bla.

Anyway, I was able to get her address and phone number, but this old lady was so riled up on the phone that she hung-up on me once I was able to get a word in!!!

-

What I would have loved to say to her IF she didn't hangup on me for no reason LOL;

You will be charged for the complete month regardless if you want us to show up or not. This is a business.

-

ANYWAY, I don't think I will do business with this lady, she sounds like a problem. Not sure if I should trust her, or the guy she fired. It's not like I'd give her a discount which I'm sure she wanted from the other guy...

Old people.... Why do you suck the life out of me?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-20-2012, 06:00 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Quote:
"He charged me for work I asked him not to do, because my grass didn't need cutting at the time".
Did she say how often she wanted her lawn cut? Or was it she would call you when she was ready?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 04-20-2012, 07:08 PM
kdexpd's Avatar
kdexpd kdexpd is offline
Senior Member
 
Join Date: Mar 2009
Location: N.E. Missouri
Age: 35
Posts: 198
Rep Power: 7
kdexpd is on a distinguished road
Default

This reminds me of a few years back when we had our 14" snow storm. It took me 20 minutes just to get to the neighbor's driveway to get my 4-wheeler and trailer. I got a call from one of my customers (who isn't a customer anymore) demanding I show up immediately and clear his drive. I explained to him that the city crews haven't even been out to do the streets yet and I was having difficulty getting my equipment to the street, let alone down the street...and I have a 1 ton dually 4x4. He freaked out and told me he had a doctor's appointment (not an emergency) that he had to get to on time. At this point he's annoying me, so I asked how he planned to get down the street once I cleared his driveway. He said the city crews would be by and he'd get out. HAHA! So I told him I would work my way to him but that I had other customers on the list ahead of him who had already called. That pissed him off even more apparently. It wasn't an hour later he calls me back. He says I owe him the $25 I would have charged hime to do the drive. When I asked him what for he got all pissed off and began cursing me and said he had to hire someone else to come do his driveway. The guy's a freakin' nutcase! He thought I had to pay him back because he had to hire someone else...??? WTF?? After he called me everything but a white boy, I got him good and told him I have appreciated his business for the last 2 years and I wish him all the best and to have a WONDERFUL day. Just before I could hit the "end" button I heard a scream " F YOU!!!!" LMAO!! Some people are freaking crazy!! By the way...It took the city crews 3 days to clear all the streets in town..it took them 2 to get to his street. I'd love to have heard how much he was gonna charge the city!
__________________
Kendrick
Cedar Lawn Care Services, LLC
Kirksville, MO
Reply With Quote
  #4  
Old 04-20-2012, 07:29 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Did she say how often she wanted her lawn cut? Or was it she would call you when she was ready?
I told her it was weekly service, ... whatever else she said went in one of my ears and out the other.

As we figured out before, Steve, the elderly are not for me. LOL, talking to them kills me a little inside.

My Company
25% work
75% humoring the elderly
Reply With Quote
  #5  
Old 04-20-2012, 10:36 PM
kdexpd's Avatar
kdexpd kdexpd is offline
Senior Member
 
Join Date: Mar 2009
Location: N.E. Missouri
Age: 35
Posts: 198
Rep Power: 7
kdexpd is on a distinguished road
Default

"You know yer getting old when you start having dry dreams and wet farts"
__________________
Kendrick
Cedar Lawn Care Services, LLC
Kirksville, MO
Reply With Quote
  #6  
Old 04-23-2012, 10:25 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

Quote:
75% humoring the elderly
I can picture it now.

"Scott I just got a motorcycle, would you like to go on a ride with me?"

__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 04-23-2012, 10:40 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
I can picture it now.

"Scott I just got a motorcycle, would you like to go on a ride with me?"

hey that guy is cool. I would ride with him.

I have a customer that calls when needed. Its real annoying but no matter what I say to him its always the same. If I have him scheduled its a "It doesnt need to be cut" If I dont its " whenever your free come by". Hes a good guy and good payer so I put up with it.
Reply With Quote
  #8  
Old 04-23-2012, 02:51 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Did she use the term "fixed income" at any point?

That's always an indicator to

Reply With Quote
  #9  
Old 04-23-2012, 03:01 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 7
stevef1201 is on a distinguished road
Default I love old people

Why? They call, I go and give an estimate (written), they ask how often I cut and I tell them every week. "Oh well what if it doesnt need cutting", I tell them I am here every week, I mow, trim, edge, and blow off. This goes around two or three time, then they figure out that I am not here to save them money, I am here to provide a service. That service is for them to never have to worry about thier yard, it not how many times I cut the grass, its how many times they have to worry about the grass being cut. If they dont seem to understand I tell here is my estimate, I have another customer to go see, feel free to call if you want me to take care of your yard.
7 times out of 10 they call me back agree to pay the monthly rate and everything is fine, the others usually call me 2 or 3 months later because the guy they have doesnt show up/ do a good job/ yadda/ yadda/ yadda/, then I charge them 10 more a month then the original estimate.
Reply With Quote
Reply

Bookmarks

Tags
annoying customers, lawn care customers, weekly customers, weekly mowing

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Decisions Decisions jklawncare Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 5 05-09-2010 11:13 AM
Decisions picframer General Talk 8 10-27-2009 05:54 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Great start to the season
jcurr33
Yesterday 08:49 PM
Today 04:44 AM
by Sprinkler Buddy
1 30
What a JERK!
Chilehead
05-06-2015 08:13 AM
Yesterday 11:15 PM
by luckylogger
12 663
I can't believe people...
ExtremeLawncareServices
Yesterday 10:29 AM
Yesterday 04:05 PM
by jrs.landscaping
1 81
More Rain or Less?
Steve
05-20-2015 12:06 PM
05-24-2015 04:37 PM
by SGL1
12 244
uploading video on here?
holymoly
05-24-2015 08:13 AM
05-24-2015 10:26 AM
by Matther777
1 51
new here ! need help
pgrace
05-23-2015 11:29 PM
05-23-2015 11:29 PM
by pgrace
0 55
Equipment dealers
mattthelawnguy
05-21-2015 04:33 PM
05-23-2015 10:24 PM
by Chilehead
3 102
Irrigation
pboy8634
02-21-2010 12:46 PM
05-22-2015 10:05 PM
by biglee
25 8,430
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
05-22-2015 09:58 PM
by biglee
37 9,133
What's your next...
Steve
05-15-2015 11:54 AM
05-21-2015 11:23 PM
by biglee
13 346
Peace garden ideas
SGL1
05-13-2015 03:15 PM
05-21-2015 07:51 PM
by avetslawncare
16 494
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
05-21-2015 03:07 PM
by Just for Cuts
0 87
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
05-21-2015 02:58 PM
by Just for Cuts
4 164
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,806
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 801
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 389,659
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 108
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 208
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 2,000
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 217
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 149
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 265
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 695
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,491
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 293
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 512
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 643
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 509
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,101
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 1,029
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,059
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 416
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 433
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 347
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 469
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 350
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 3,983
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 1,037
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 296
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 341
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,122
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 374
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 408
mowfinder
scaypa
04-27-2015 05:44 PM
05-04-2015 01:14 PM
by Steve
1 435
Latest video, Facebook...
Sprinkler Buddy
05-01-2015 06:54 AM
05-04-2015 01:09 PM
by Steve
3 403
weed
avetslawncare
04-16-2015 07:56 PM
05-01-2015 11:38 AM
by Steve
8 820
so i need somehelp with...
dalvan0
04-28-2015 07:43 PM
04-30-2015 10:55 PM
by avetslawncare
3 718
Anyone have a Lawn Care...
nishirandall
04-28-2015 08:45 PM
04-30-2015 12:00 AM
by Steve
1 479
mowing pic
joshlawncare
04-25-2015 12:34 PM
04-29-2015 10:55 PM
by Steve
5 583
Help with a truck
bdodson89
04-27-2015 08:15 PM
04-29-2015 10:47 PM
by Steve
4 477
» Popular Tags
aerocore apartment bid apartment complex apartment lawn care estimate applying auger billy goat brushcutter blades blowout bush contract help curb appeal services deliquentaccounts ditches door hangers employee problems equipment rental estimate facebook flyers foreman free advertising google growing a lawn care business hiring how to husqvarna jobs john deere quik trac landscape landscape services landscaping training lawn lawn care lawn care busines plan managing a lawn care business marketing more customers business mr dave mulch new business per hour service pricing pto push versus ride running a business scag sell the vision shell small engine repair snow plowing square foot starting a lawn care business steep lawns swzt theft toro toro grand stand tractor auger trailer trailer mate pro tree trimmer rack up sell employee web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:17 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:17 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy