Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Yeah, but where the FRICK is your HOUSE?


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #21  
Old 05-27-2012, 12:56 PM
The Cleaning Doctor's Avatar
The Cleaning Doctor The Cleaning Doctor is offline
Senior Member
 
Join Date: Nov 2009
Location: Helena, MT
Posts: 927
Rep Power: 6
The Cleaning Doctor is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
Email exchange just now...


(Email Subject line) Mowing :Emergency Spring cleanup in area 15238



(facepalm)


My reply - and while trying not to be a total prick about it...
Tell him to get a goat.
__________________
Pat
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #22  
Old 05-27-2012, 05:54 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Mustn't have been as "emergent" as they would suggest since they didn't reply with an address.




I will say that my new outgoing message on my voicemail has helped tremendously, as the majority now lead off with their address. LOL
Reply With Quote
  #23  
Old 05-28-2012, 10:35 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,688
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I will say that my new outgoing message on my voicemail has helped tremendously, as the majority now lead off with their address. LOL
Isn't it fascinating how tweaking your operations can make things run smoother? I bet as you move forwards, there will be a lot more tweaks.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #24  
Old 05-22-2013, 11:18 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Same crap, different year...


Overall, I have to say that 99% of people now include the full address when leaving messages/emails.
This is a good thing.


Yesterday morning I received a voicemail asking for an estimate in a specific part of town - but no street address given. Sigh.

I called back and (voicemail) indicated that if he could provide an address, I'd be happy to stop and take a look. I added that he could text me the address if that would be easier.

This EVENING, at around 7:30pm, I was out picking up annuals with my wife when he called and left another message.
"Hi, I guess we're playing phone tag - just wanted to talk to you to see if you can get my lawn cut. I have family coming on Saturday and it hasn't been cut since last fall. I'm hoping you have some time in the next day or two to get it done before they arrive, give me a call."


Really?

REALLY?

It's WEDNESDAY NIGHT and you need it cut by SATURDAY, and you STILL don't leave your address as is requested in my outgoing message (twice) AND the voicemail I left?

I was IN HIS AREA TODAY and could have stopped to look - IF he had provided an address!
Thursday and Friday are booked solid and we're supposed to get rain. I have a wedding to go to on Saturday.

People make this harder than it needs to be.


Moron.
Reply With Quote
  #25  
Old 05-22-2013, 11:37 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

This guy called me last thursday and didnt leave a address. Then as I'm leaving the area he lives in, he calls again. I asked him where he lives he rambles on about how it takes 10 mins to cut and then goes on about the last guy charged $20 then proceeds to give me directions. Finally i get the address and I drove by the place while I was talking to him.

After turning around. I get there and see this.
 photo CAM00864_zpsf8409c7a.jpg



I'm about to drive off and he comes out waving. Ohh god! I ask him weekly? biweekly? Ohh no, it only needs to be cut every 3-4 weeks. Ill call you. Sure you will. I just left!
Attached Images
File Type: jpg CAM00864_zpsf8409c7a.jpg (132.4 KB, 0 views)
Reply With Quote
  #26  
Old 05-22-2013, 11:59 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

That's what gets me. You play phone tag and find out that if the people would have given an address the first time they called, you could have given them the quote while you were on the next street.
NO! They call you with the info after you've driven 20 miles away.


I really have stopped MOST of it with a very pleasant, and clear, outgoing message on my voicemail, but a few still find their way through.
Reply With Quote
  #27  
Old 05-23-2013, 06:41 PM
myblacktruck myblacktruck is offline
Member
 
Join Date: Sep 2011
Location: somewhere between Philly and Allentown
Posts: 68
Rep Power: 4
myblacktruck is on a distinguished road
Default

I hate that how hard is it to give me your stupid address. Here's another one that irritates the hell outta me. This lady calls me with her area she lives in and telephone #. It was a little outta the area I'm serving but, it was several acres and, there's money in that area so I called back and left a message to give me her address. She calls back on Tuesday, and we set something for Thursday, as thats the day I'm closest to them. I call when I'm done mowing letting them know I'm on my way and get no answer. I call the other number and the husband says oh I hired someone Tuesday night . REALLY ??? I guess calling me to cancel never crossed your mind oh I was so pissed, but not nearly as pissed as I would've been after driving 1/2 hour up then 45 minutes to an hour back home stupid people how ignorant can you be.
Reply With Quote
  #28  
Old 07-01-2013, 11:14 AM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 3
ratchetmaster2 is on a distinguished road
Default

Ha! I've never had that much trouble getting an address, but I do completely understand. Maybe it's the area I live in, but I get a lot less phone calls and more e-mails and texts. I guess people around here are more comfortable with their new technology and don't want to talk on the phone, so I cater to that. Even in e-mails, some people just don't want to give up on the address.

What really gets me is the people who won't give you their address for "privacy reasons". Like they think someone wants to pretend to be a landscaper so they can rape you or something. Like bitch, I'm 18, you're 47, ain't nothin' goin' on.

Sometimes they say "well here's my zipcode and a intersection nearby, I don't want to give my address out to too many people because I'm shopping for quotes". Again...nobody gives a **** if they know where you live.



Here's a trick though, you guys might thank me.
I don't even go out for a physical estimate anymore (unless it's REALLY local. Like within a mile or two of my current location). I do it all without seeing the property. Now, before you say "but what if!!!", I give them a price range. I say "I can come out an give you a firm estimate, or can I give you a price range over the phone if you're shopping around." Of course they always chose that because it's convenient.

I ask for lot size (which they never know), how often they want it cut, if it's currently overgrown, if it's a corner house. I tell them that I need their address to look up the lot size. So I take their address and put it into Google Maps and see where it is. "Oh, that's close to where I have other lawns" or "ew..that's far away". I also take a look at the street view picture if it's available.
Then, I type in Google "*their address* acre" and I get several websites telling me all about the house. Usually Zillow.com comes up. It is very useful. It tells me the lot size, price the house last sold for (so you can tell the richy-riches), when it last sold, mortgage estimate, etc etc.
If it's some house in a rich area, and they are paying like $3k/month mortgage, then I'm sure as hell going to charge them $40/cut when it would usually be a $35 lawn.

So I take the lot size and compare it. If the lot size is .17 acres, using other properties I already mow, I can estimate that it would take me 30-35 minutes to service a .17 acre lot. So I say "my price would be $35-45". That gives me a cushion if I go to mow it, and it's got 2x as much trimming as I expected it.
ALSO, people LOVE it when you come in under estimate. When you say "$35-45", they're really expecting it to be $40-45, and if you say $35, they will think they just saved a ton of money.

This might be different for you guys in less populated areas. Zillow.com might have less info if you don't live in a super-populated city like me. IDK
Reply With Quote
  #29  
Old 07-01-2013, 11:43 AM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

^^^ You still need their street address.

Which is the point of this thread.
Reply With Quote
  #30  
Old 07-01-2013, 12:30 PM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 3
ratchetmaster2 is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
^^^ You still need their street address.

Which is the point of this thread.
Well....not exactly. If they can actually tell you the lot size, you're fine (mostly). But if you start the conversation off like this, you have yet another reason to ask for their address. Not just like "well gimme your address, I'll come by some time". It's "if you provide me with you address, I'll look it up on my computer and get back to you within 2 minutes".

And it's not nearly as stressful for you. If you ONLY do on-site estimates, then you're stressing out a bit. Like you were saying "when they finally give me their address, I'm 20 miles away! When I was a block away an hour ago". With doing online quotes, it doesn't even matter if you were next door and your now a hundred miles away.
Reply With Quote
Reply

Bookmarks

Tags
bad customers, lawn care customers, problem customes

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
I lost a long term account today. Yeah! Sprinkler Buddy General Talk 7 09-17-2011 01:11 PM
House Cleaning DillonB92 General Business Discussions 12 01-25-2011 03:44 AM
yeah its snowing in utah!!! NO BIG DEAL! flyguy16 Introduce Yourself 2 05-02-2010 11:57 AM
First House tiedeman General Talk 3 02-28-2007 04:42 PM
House / Fire House Makeover Steve General Business Discussions 4 06-22-2004 06:57 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Stander Vs. Zt
totalscape
12-20-2014 07:57 PM
Today 12:29 AM
by rmccutchan
5 107
Complete body therapy...
zermin
Yesterday 11:51 PM
Yesterday 11:51 PM
by zermin
0 14
Repair or replace the...
lxarth
12-17-2014 05:07 PM
Yesterday 09:46 PM
by Just Cuts
10 299
Facebook
element009
03-23-2011 09:36 AM
Yesterday 04:33 PM
by stevef1201
38 9,894
Ideas on a large bid
Knaubone
Yesterday 11:57 AM
Yesterday 11:57 AM
by Knaubone
0 42
what do you "love" to...
calebmoss
07-06-2011 10:05 PM
Yesterday 12:52 AM
by rmccutchan
31 9,063
I'm BACK!
SuperiorPower
12-16-2014 11:08 PM
12-20-2014 11:33 PM
by SuperiorPower
7 262
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
12-19-2014 09:45 PM
by ExtremeLawncareServices
189 16,766
Georgia Boys!
Chilehead
12-18-2014 10:23 PM
12-19-2014 09:36 PM
by Chilehead
2 122
Employee job training...
brookline
12-15-2014 08:15 PM
12-19-2014 07:48 PM
by SuperiorPower
9 368
Hello from Md
homey
12-17-2014 06:55 PM
12-19-2014 06:00 PM
by homey
5 212
Has Obamacare helped or...
Steve
12-18-2014 04:37 PM
12-19-2014 05:43 PM
by stevef1201
3 148
What Fertilizer to Use?
acrajchel
04-07-2014 02:56 PM
12-17-2014 01:11 PM
by Steve
23 3,020
Grass hopper mower
ExtremeLawncareServices
12-05-2013 09:51 AM
12-17-2014 09:40 AM
by SuperiorPower
34 6,169
Peco Bagger
AGPS
11-18-2014 02:20 PM
12-17-2014 09:13 AM
by SuperiorPower
15 1,381
New to Gopher Haul-from...
323k13l
12-12-2014 10:34 PM
12-15-2014 02:58 PM
by Steve
3 338
hi
creteland
12-12-2014 09:06 AM
12-15-2014 01:45 PM
by Steve
5 327
New addition to my small...
googus
12-12-2014 07:36 PM
12-15-2014 07:47 AM
by googus
4 404
Ferris IS700Z
rmccutchan
12-14-2014 01:10 AM
12-14-2014 11:41 PM
by rmccutchan
4 302
Charge what the market...
Billy Goat
12-09-2014 12:39 PM
12-14-2014 06:39 PM
by biglee
20 847
Hi from IL
steveinil
11-25-2014 02:07 PM
12-12-2014 07:18 AM
by steveinil
4 846
Utility Company Right of...
eastsidelandcare
12-11-2014 04:54 PM
12-11-2014 04:54 PM
by eastsidelandcare
0 312
leaf removal
Double J LLC
10-03-2014 05:24 PM
12-11-2014 04:50 PM
by eastsidelandcare
33 4,152
suggestions on full lawn...
Brian3137
12-10-2014 07:18 PM
12-11-2014 03:41 PM
by Steve
6 430
new to me box truck
jrayb39667
03-06-2014 11:20 PM
12-11-2014 09:43 AM
by Sprinkler Buddy
18 3,429
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
12-10-2014 02:45 PM
by WesleySnips
7 673
Echo pb200 blower fuel...
googus
12-06-2014 09:03 PM
12-09-2014 06:35 PM
by Steve
3 524
Are you prepared for the...
Steve
12-02-2014 04:13 PM
12-09-2014 06:22 PM
by Steve
7 941
Email Address Name
Just Cuts
12-07-2014 09:49 PM
12-08-2014 03:15 PM
by Steve
3 466
Inspection form
stevef1201
12-07-2014 10:38 AM
12-08-2014 03:10 PM
by Steve
1 467
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
12-08-2014 12:37 PM
by jrs.landscaping
108 34,282
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
12-07-2014 06:35 PM
by stevef1201
24 1,762
Innovation by mandate
bayoubandit
11-29-2014 01:33 PM
12-06-2014 03:27 PM
by SGL1
12 1,013
Trying something new,...
ExtremeLawncareServices
09-21-2014 10:07 PM
12-05-2014 11:06 AM
by Steve
9 2,305
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
12-04-2014 01:32 PM
by stevef1201
15 1,495
How many hours is too...
Just Cuts
12-04-2014 09:00 AM
12-04-2014 01:02 PM
by Just for Cuts
6 652
Does this sound like a...
googus
12-03-2014 07:47 AM
12-04-2014 12:37 PM
by Steve
5 732
New website
Chilehead
11-20-2014 04:39 PM
12-04-2014 12:27 PM
by Steve
14 1,266
New website
SGL1
12-02-2014 10:55 PM
12-03-2014 11:17 PM
by BLC7
19 899
Websites, how long...
Dan Tanner
03-09-2014 08:29 AM
12-03-2014 11:12 PM
by SGL1
21 3,288
I Want to buy old...
ExtremeLawncareServices
10-10-2014 11:04 PM
12-03-2014 10:36 PM
by ExtremeLawncareServices
8 1,910
GPS trackers for...
Billy Goat
12-02-2014 06:09 PM
12-03-2014 07:17 PM
by Steve
8 752
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
12-03-2014 06:31 PM
by SGL1
17 1,496
Hiring Subs over Temps
Billy Goat
12-02-2014 06:26 AM
12-03-2014 01:24 PM
by Steve
3 673
Thanksgiving cards
Steve
11-10-2008 11:57 AM
12-02-2014 11:11 PM
by SGL1
11 9,567
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
12-02-2014 02:17 PM
by jrs.landscaping
12 1,525
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
12-02-2014 08:47 AM
by SGL1
6 1,546
old contracts
bayoubandit
11-29-2014 11:10 AM
12-01-2014 11:20 AM
by Steve
3 742
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
12-01-2014 10:54 AM
by Steve
9 1,318
Lawn care truck
Steve
10-10-2009 03:40 AM
12-01-2014 10:45 AM
by Steve
32 15,231
» Popular Tags
2wd 4x4 aerocore apartment complex auger bark billy goat brushcutter blades bush care charge christmas collections edging employee problems equipment rental estimate foreman four wheel drive georgia gopherhaul grass gravely growing a lawn care business hills holiday husqvarna jobs john deere quik trac labor cost landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting lighting brass outdoor lights marketing mowing mr dave mulch mulch estimate new buisness new business new mower ordinance past due per hour service podcast profit on employee pto push versus ride running a business savannah search engine optimization seo shreaded small engine repair sprayer starting a business steep lawns theft toro grand stand trailer trimmer rack wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:25 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:25 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy