Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Yeah, but where the FRICK is your HOUSE?


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #11  
Old 04-19-2012, 08:11 PM
Hedgemaster's Avatar
Hedgemaster Hedgemaster is offline
Senior Member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,461
Rep Power: 5
Hedgemaster is on a distinguished road
Default

Quote:
Originally Posted by stevef1201 View Post
You mean that when I call you and ask why my car is going shang chang chang at 30 you cant tell over the phone whats wrong?
If I told you my shifter lever went "pop" and flew all the way to the right today, could you tell me what's wrong over teh interweb?

Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 04-19-2012, 08:23 PM
Al Kessinger's Avatar
Al Kessinger Al Kessinger is offline
Member
 
Join Date: Apr 2012
Location: west plains missouri
Posts: 80
Rep Power: 2
Al Kessinger is on a distinguished road
Default

Lawn care business tips
Quote:
Originally Posted by Hedgemaster View Post
If I told you my shifter lever went "pop" and flew all the way to the right today, could you tell me what's wrong over teh interweb?

I agree with one of the posts in that thread sounds like a busted linkage cable or Ive seen where the cable comes out of the bracket by the transmission, so when you move the shifter your just moving the slack in the cable and not actually shifting the transmission
__________________


Reply With Quote
  #13  
Old 04-19-2012, 08:31 PM
Hedgemaster's Avatar
Hedgemaster Hedgemaster is offline
Senior Member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,461
Rep Power: 5
Hedgemaster is on a distinguished road
Default

Quote:
Originally Posted by Al Kessinger View Post
I agree with one of the posts in that thread sounds like a busted linkage cable or Ive seen where the cable comes out of the bracket by the transmission, so when you move the shifter your just moving the slack in the cable and not actually shifting the transmission
Yeah, I hope it's an easy fix and is a readily available part. Fortunately it "broke" in neutral. At least they didn't have to drag it up onto the flatbed.


Oh, and if anyone is wondering, YES I have pics of it.
Reply With Quote
  #14  
Old 04-22-2012, 06:54 PM
Hedgemaster's Avatar
Hedgemaster Hedgemaster is offline
Senior Member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,461
Rep Power: 5
Hedgemaster is on a distinguished road
Default

Just now on my voicemail...


Quote:
"Hi, my name is Carrie, I'd like an estimate for grass cutting, my number is 123-456-7890."


AAAAAAAHHHHHHHHHGGGGGG!!!
Reply With Quote
  #15  
Old 04-22-2012, 08:01 PM
shadrach's Avatar
shadrach shadrach is offline
Senior Member
 
Join Date: Mar 2010
Location: Indiana
Posts: 256
Rep Power: 4
shadrach is on a distinguished road
Default

My favorite is " I have an average sized yard. How much would you charge me to mow it?"
Reply With Quote
  #16  
Old 04-22-2012, 08:12 PM
Hedgemaster's Avatar
Hedgemaster Hedgemaster is offline
Senior Member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,461
Rep Power: 5
Hedgemaster is on a distinguished road
Default

Quote:
Originally Posted by shadrach View Post
My favorite is " I have an average sized yard. How much would you charge me to mow it?"
"The average price, of course."


Reply With Quote
  #17  
Old 05-11-2012, 10:27 PM
Hedgemaster's Avatar
Hedgemaster Hedgemaster is offline
Senior Member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,461
Rep Power: 5
Hedgemaster is on a distinguished road
Default

Email exchange:

Potential client: (Take note of the house number)
Quote:
Hi Hedge...saw your ad on Craigslist & would like you to give me an estimate on periodic cuttings for one of my rental units in Forest Hills. The exact address is: 321 Maple Ave, 15102. I usually have a tenant cut it...but he's been slacking. Thanx....412-123-4567

Me:


Quote:
I'd be happy to stop and take a look, as I'll be in the area tomorrow.
I'll give you a price for cutting every other week. (unless you would prefer weekly service)

Thanks,
Hedge


Potential client:


Quote:
OK - sounds great!



Me: (while sitting at the dead-end looking wondering why I can't find the house)

Quote:
I cant seem to find it. 310 is the last address on Maple.

???


Sent from my Samsung Epic™ 4G Touch



Potential client:
(long after I left the area)

Quote:
It 'is' 310 Lynnwood...that's it. It's an end house.




Are you FREAKING kidding me?


Me:


Quote:
Last house on the right?
OK, ill try again tomorrow.


Sent from my Samsung Epic™ 4G Touch

Potential client:

Quote:
Yeah....the retaining wall is coming down??....popping out (we're about to have it changed





Well, it appears I deleted my last email, but I DID eventually find the place. It hasn't been cut YET and there's barely access for a 21" push mower, so I politely declined.



Seriously... they follow the directions to a "T", but provide the WRONG address. (facepalm)

Last edited by Hedgemaster; 05-11-2012 at 10:32 PM.
Reply With Quote
  #18  
Old 05-11-2012, 10:51 PM
JeffK26
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by shadrach View Post
My favorite is " I have an average sized yard. How much would you charge me to mow it?"
Maybe this should be it's own thread, but I got a call today....

Customer: "how much do you charge for an average sized lawn in Arnold.

Me: "The average price." ( seriously, i remembered this thread and responded with that.)

Customer: Are you being a smartass?"

Me:" No ma'am, I really have to look at the lawn."

Customer:"I won't hold you to a price, just a ballpark figure."

Me: $32 to $40 depending on various obstacles fencing.

Customer: "The last guy said $20."

Me: "Ask for insurance, and ask if he's licensed as a business in the State of Mo."

Customer: "Oh i'm not stupid, I asked and he showed me insurance."

Me: Ok ma'am, I can't help you then. But I do give you the phone number to my insurance company and policy number so you can check any time you want to make sure my insurance is current so you know I didn't just pay one payment and canceled so I have paper that says I'm insured. I also give you the number of the state licensing office with my license number. Please ask him for these things, and if he can give you these and he's legit, call me next season when he's out of business. Thank you for considering me, have a great weekend and a wonderful Mother's Day."

and then............

A guy followed me out of one store to another...I parked, locked up my equipment with the ol' cable and lock whilst I went into the store to get brats to grill for dinner..........

He asked for a card...He wants a bid for a HOA common area.

He's the President of the board and is meeting me tomorrow morning at 9am. to show me the area i need to mow.

sweeeet.

Last edited by JeffK26; 05-11-2012 at 10:57 PM.
Reply With Quote
  #19  
Old 05-26-2012, 09:10 PM
Hedgemaster's Avatar
Hedgemaster Hedgemaster is offline
Senior Member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,461
Rep Power: 5
Hedgemaster is on a distinguished road
Default

Email exchange just now...


(Email Subject line) Mowing :Emergency Spring cleanup in area 15238
Quote:
On May 26, 2012, at 7:20 PM, xxxx@vzw.blackberry.net wrote:

Grass is 4 weeks since last cut, need estimate for cutting now! RSVP
Sent from my Verizon Wireless

(facepalm)


My reply - and while trying not to be a total prick about it...

Quote:
"15238" is a bit vague.
My ad and outgoing phone message specifically request an address for estimates as this speeds up the process by eliminating the need to go back and forth for basic info.

By providing the requested info, I can better determine if I can assist.
Thank you.
Reply With Quote
  #20  
Old 05-27-2012, 11:56 AM
The Cleaning Doctor's Avatar
The Cleaning Doctor The Cleaning Doctor is offline
Senior Member
 
Join Date: Nov 2009
Location: Helena, MT
Posts: 928
Rep Power: 4
The Cleaning Doctor is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
Email exchange just now...


(Email Subject line) Mowing :Emergency Spring cleanup in area 15238



(facepalm)


My reply - and while trying not to be a total prick about it...
Tell him to get a goat.
Reply With Quote
Reply

Bookmarks

Tags
bad customers, lawn care customers, problem customes

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
I lost a long term account today. Yeah! Sprinkler Buddy General Talk 7 09-17-2011 12:11 PM
House Cleaning DillonB92 General Business Discussions 12 01-25-2011 02:44 AM
yeah its snowing in utah!!! NO BIG DEAL! flyguy16 Introduce Yourself 2 05-02-2010 10:57 AM
First House tiedeman General Talk 3 02-28-2007 03:42 PM
House / Fire House Makeover Steve General Business Discussions 4 06-22-2004 05:57 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
How would you handle...
LawnBoy0311
Today 06:57 AM
Today 06:57 AM
by LawnBoy0311
0 33
payment prossessing
kslawn
Yesterday 04:18 PM
Today 06:17 AM
by xandrew245x
2 92
So Fortunate
Fireman Gus
Yesterday 01:56 PM
Today 05:17 AM
by LawnBoy0311
2 97
Health Equipments in...
Griffinb
Today 01:46 AM
Today 01:46 AM
by Griffinb
0 33
Help with my Stihl Line...
cutnuplawnservice
05-20-2013 07:23 PM
Yesterday 11:22 PM
by SECTLANDSCAPING
6 171
What Oil??
brian'slawncare
Yesterday 10:11 PM
Yesterday 11:19 PM
by SECTLANDSCAPING
1 65
crossroads
djm2013
03-17-2013 08:43 AM
Yesterday 09:54 PM
by djm2013
50 4,181
lol, 2012 video I never...
CHEESE2009
Yesterday 02:23 PM
Yesterday 09:24 PM
by Hedgemaster
1 99
Very overwhelmed
xandrew245x
05-19-2013 09:31 AM
Yesterday 08:25 PM
by xandrew245x
13 412
In need of help bidding...
Landscape Lady
Yesterday 03:09 PM
Yesterday 03:21 PM
by Landscape Lady
2 99
Teenager wanting to mow...
clutchcarrot
05-20-2013 09:17 PM
Yesterday 02:21 PM
by CHEESE2009
4 207
The customer is ALWAYS...
cutnuplawnservice
05-18-2013 08:28 AM
Yesterday 05:57 AM
by stevef1201
5 331
It's FRIDAY!!!
CHEESE2009
05-17-2013 05:18 AM
05-20-2013 11:53 PM
by Hedgemaster
4 329
Bad boy MX series or...
cpenn481
10-15-2012 02:04 PM
05-20-2013 07:40 PM
by jrayb39667
21 2,335
Moss in grass in the...
tk4454
05-16-2013 11:19 PM
05-20-2013 05:44 PM
by precisiongreens1
3 296
ethics
t-10yrs2retire
05-19-2013 01:47 PM
05-20-2013 05:32 PM
by t-10yrs2retire
8 272
Video, includes a little...
CHEESE2009
05-19-2013 11:21 PM
05-20-2013 04:55 PM
by Martywdx
3 189
Charlie's Lawn Service
charlie383
05-20-2013 12:28 PM
05-20-2013 01:39 PM
by LawnBoy0311
1 155
no-compete agreement
CDLAWNCARE
05-18-2013 12:45 AM
05-20-2013 01:38 PM
by Steve
6 300
Hello to all!
frankygarza
05-19-2013 08:59 AM
05-20-2013 01:32 PM
by Steve
1 150
At Last!
Matther777
05-02-2013 05:51 PM
05-20-2013 12:50 PM
by huebneroutdoor
18 1,290
trailer leaf vac.
t-10yrs2retire
05-17-2013 10:44 AM
05-20-2013 11:57 AM
by Steve
3 301
Radio advertising
CDLAWNCARE
05-04-2013 06:26 PM
05-20-2013 11:55 AM
by Steve
6 707
Bi-weekly question
schnide
05-15-2013 10:58 AM
05-20-2013 06:30 AM
by Billy Goat
19 718
New to Gopher
NOLS GA
04-28-2013 10:42 PM
05-19-2013 09:05 PM
by NOLS GA
7 1,018
Truck trimmer racks
SECTLANDSCAPING
06-16-2012 05:56 PM
05-19-2013 04:40 PM
by Hedgemaster
21 3,270
Trimmer Line
Shark1611
05-16-2013 07:56 PM
05-19-2013 09:04 AM
by stevef1201
9 415
New Toro Super Recycler...
Hedgemaster
03-20-2011 12:55 AM
05-18-2013 11:20 PM
by Grass Doctor
134 25,844
Yesterday, I had a...
LawnBoy0311
04-25-2013 05:30 AM
05-18-2013 08:45 PM
by SECTLANDSCAPING
10 951
When to mow, collect,...
cuttingedgeron
04-05-2013 01:06 PM
05-18-2013 08:33 PM
by Hedgemaster
8 790
Missing small amount of...
xandrew245x
05-13-2013 04:30 PM
05-18-2013 07:57 PM
by MBLC
17 727
New Beginner here...
LawnCareProfessional
05-14-2013 12:05 AM
05-17-2013 12:00 PM
by Steve
8 638
Flower bed cultivation...
Emar
05-15-2013 04:41 PM
05-17-2013 11:42 AM
by Steve
5 374
Code violations
Greg'slawnandlandscape
05-16-2013 12:11 PM
05-17-2013 11:39 AM
by Steve
8 413
problem #2..springs in...
t-10yrs2retire
05-11-2013 09:03 AM
05-17-2013 11:34 AM
by Steve
8 705
Installing grass seed
thom
05-05-2013 06:35 PM
05-17-2013 11:29 AM
by Steve
7 860
Hoping someone can help.
jasonw
05-10-2013 09:19 AM
05-17-2013 11:25 AM
by Steve
9 673
1st video.
Grass Doctor
05-15-2013 05:52 PM
05-17-2013 08:41 AM
by jasonw
7 411
Undercutters
jhamilton60@yahoo.com
05-15-2013 08:17 PM
05-17-2013 07:43 AM
by LawnBoy0311
12 509
help pricing sod job
Jayls
05-15-2013 01:03 PM
05-17-2013 07:06 AM
by Emar
5 427
Mulching
jeffcs
05-14-2013 02:17 PM
05-16-2013 05:09 PM
by brian'slawncare
6 522
Unreasonable Requests
brian'slawncare
05-06-2013 06:07 PM
05-16-2013 05:04 PM
by brian'slawncare
29 1,610
Things are looking...
Jayls
05-14-2013 09:28 AM
05-16-2013 11:43 AM
by Steve
7 502
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-16-2013 11:22 AM
by Steve
1,112 187,731
White Riding Mower Help
osbornl1
05-09-2013 12:17 PM
05-16-2013 09:27 AM
by jasonw
4 659
Brush Mower
SECTLANDSCAPING
05-13-2013 06:04 PM
05-15-2013 11:43 AM
by Steve
7 535
Court houses....
SouthallMowing
05-13-2013 11:42 PM
05-15-2013 08:19 AM
by willshome
7 519
Hello Everyone
hemiman
03-16-2013 06:45 PM
05-14-2013 09:36 PM
by hemiman
14 1,832
Need Advice
Tony317
05-13-2013 10:16 PM
05-14-2013 01:17 PM
by Steve
2 441
Starting up and using...
Southern83fire
05-12-2013 08:57 PM
05-14-2013 01:14 PM
by Steve
6 594
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:06 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:06 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy