Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Yeah, but where the FRICK is your HOUSE?


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #11  
Old 04-19-2012, 07:32 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 8
stevef1201 is on a distinguished road
Default

Quote:
Originally Posted by thom View Post
Al,you and I have a common history.I was an auto mechanic-shop manager from 1982 untill 2008.I was a member of Iatn.
You mean that when I call you and ask why my car is going shang chang chang at 30 you cant tell over the phone whats wrong?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 04-19-2012, 08:11 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by stevef1201 View Post
You mean that when I call you and ask why my car is going shang chang chang at 30 you cant tell over the phone whats wrong?
If I told you my shifter lever went "pop" and flew all the way to the right today, could you tell me what's wrong over teh interweb?

Reply With Quote
  #13  
Old 04-19-2012, 08:23 PM
Al Kessinger's Avatar
Al Kessinger Al Kessinger is offline
Member
 
Join Date: Apr 2012
Location: west plains missouri
Posts: 80
Rep Power: 5
Al Kessinger is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
If I told you my shifter lever went "pop" and flew all the way to the right today, could you tell me what's wrong over teh interweb?

I agree with one of the posts in that thread sounds like a busted linkage cable or Ive seen where the cable comes out of the bracket by the transmission, so when you move the shifter your just moving the slack in the cable and not actually shifting the transmission
__________________


Reply With Quote
  #14  
Old 04-19-2012, 08:31 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Quote:
Originally Posted by Al Kessinger View Post
I agree with one of the posts in that thread sounds like a busted linkage cable or Ive seen where the cable comes out of the bracket by the transmission, so when you move the shifter your just moving the slack in the cable and not actually shifting the transmission
Yeah, I hope it's an easy fix and is a readily available part. Fortunately it "broke" in neutral. At least they didn't have to drag it up onto the flatbed.


Oh, and if anyone is wondering, YES I have pics of it.
Reply With Quote
  #15  
Old 04-22-2012, 06:54 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Just now on my voicemail...


Quote:
"Hi, my name is Carrie, I'd like an estimate for grass cutting, my number is 123-456-7890."


AAAAAAAHHHHHHHHHGGGGGG!!!
Reply With Quote
  #16  
Old 04-22-2012, 08:01 PM
shadrach's Avatar
shadrach shadrach is offline
Senior Member
 
Join Date: Mar 2010
Location: Indiana
Posts: 262
Rep Power: 7
shadrach is on a distinguished road
Default

My favorite is " I have an average sized yard. How much would you charge me to mow it?"
Reply With Quote
  #17  
Old 04-22-2012, 08:12 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Quote:
Originally Posted by shadrach View Post
My favorite is " I have an average sized yard. How much would you charge me to mow it?"
"The average price, of course."


Reply With Quote
  #18  
Old 05-11-2012, 10:27 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Email exchange:

Potential client: (Take note of the house number)
Quote:
Hi Hedge...saw your ad on Craigslist & would like you to give me an estimate on periodic cuttings for one of my rental units in Forest Hills. The exact address is: 321 Maple Ave, 15102. I usually have a tenant cut it...but he's been slacking. Thanx....412-123-4567

Me:


Quote:
I'd be happy to stop and take a look, as I'll be in the area tomorrow.
I'll give you a price for cutting every other week. (unless you would prefer weekly service)

Thanks,
Hedge


Potential client:


Quote:
OK - sounds great!



Me: (while sitting at the dead-end looking wondering why I can't find the house)

Quote:
I cant seem to find it. 310 is the last address on Maple.

???


Sent from my Samsung Epic™ 4G Touch



Potential client:
(long after I left the area)

Quote:
It 'is' 310 Lynnwood...that's it. It's an end house.




Are you FREAKING kidding me?


Me:


Quote:
Last house on the right?
OK, ill try again tomorrow.


Sent from my Samsung Epic™ 4G Touch

Potential client:

Quote:
Yeah....the retaining wall is coming down??....popping out (we're about to have it changed





Well, it appears I deleted my last email, but I DID eventually find the place. It hasn't been cut YET and there's barely access for a 21" push mower, so I politely declined.



Seriously... they follow the directions to a "T", but provide the WRONG address. (facepalm)

Last edited by Hedgemaster; 05-11-2012 at 10:32 PM.
Reply With Quote
  #19  
Old 05-11-2012, 10:51 PM
JeffK26
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by shadrach View Post
My favorite is " I have an average sized yard. How much would you charge me to mow it?"
Maybe this should be it's own thread, but I got a call today....

Customer: "how much do you charge for an average sized lawn in Arnold.

Me: "The average price." ( seriously, i remembered this thread and responded with that.)

Customer: Are you being a smartass?"

Me:" No ma'am, I really have to look at the lawn."

Customer:"I won't hold you to a price, just a ballpark figure."

Me: $32 to $40 depending on various obstacles fencing.

Customer: "The last guy said $20."

Me: "Ask for insurance, and ask if he's licensed as a business in the State of Mo."

Customer: "Oh i'm not stupid, I asked and he showed me insurance."

Me: Ok ma'am, I can't help you then. But I do give you the phone number to my insurance company and policy number so you can check any time you want to make sure my insurance is current so you know I didn't just pay one payment and canceled so I have paper that says I'm insured. I also give you the number of the state licensing office with my license number. Please ask him for these things, and if he can give you these and he's legit, call me next season when he's out of business. Thank you for considering me, have a great weekend and a wonderful Mother's Day."

and then............

A guy followed me out of one store to another...I parked, locked up my equipment with the ol' cable and lock whilst I went into the store to get brats to grill for dinner..........

He asked for a card...He wants a bid for a HOA common area.

He's the President of the board and is meeting me tomorrow morning at 9am. to show me the area i need to mow.

sweeeet.

Last edited by JeffK26; 05-11-2012 at 10:57 PM.
Reply With Quote
  #20  
Old 05-26-2012, 09:10 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Email exchange just now...


(Email Subject line) Mowing :Emergency Spring cleanup in area 15238
Quote:
On May 26, 2012, at 7:20 PM, xxxx@vzw.blackberry.net wrote:

Grass is 4 weeks since last cut, need estimate for cutting now! RSVP
Sent from my Verizon Wireless

(facepalm)


My reply - and while trying not to be a total prick about it...

Quote:
"15238" is a bit vague.
My ad and outgoing phone message specifically request an address for estimates as this speeds up the process by eliminating the need to go back and forth for basic info.

By providing the requested info, I can better determine if I can assist.
Thank you.
Reply With Quote
Reply

Bookmarks

Tags
bad customers, lawn care customers, problem customes

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
I lost a long term account today. Yeah! Sprinkler Buddy General Talk 17 04-12-2015 04:27 PM
House Cleaning DillonB92 General Business Discussions 12 01-25-2011 02:44 AM
yeah its snowing in utah!!! NO BIG DEAL! flyguy16 Introduce Yourself 2 05-02-2010 10:57 AM
First House tiedeman General Talk 3 02-28-2007 03:42 PM
House / Fire House Makeover Steve General Business Discussions 4 06-22-2004 05:57 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
fliers
joshp
08-19-2016 03:23 PM
Yesterday 07:47 PM
by SC93
11 676
fert/lawn programs
joshp
08-28-2016 10:43 AM
Yesterday 03:27 PM
by acrajchel
2 228
My Invention
biglee
01-11-2015 06:51 PM
Yesterday 10:43 AM
by joshp
20 2,891
Landscaper taking on odd...
WarriorLandscapingCAN
08-07-2016 06:57 PM
08-28-2016 10:31 AM
by joshp
7 831
Review of our lawn care...
Lawnline
07-12-2016 06:40 PM
08-27-2016 10:51 AM
by Steve
7 1,849
Start My Own Business?
mowandblow1980
01-12-2016 07:43 PM
08-25-2016 12:55 PM
by Steve
19 2,191
Looking for new host
Just for Cuts
11-26-2015 06:58 AM
08-24-2016 09:05 PM
by Stephen Alberts
10 1,937
Facebook advertising
Just for Cuts
12-13-2015 07:49 AM
08-24-2016 08:59 PM
by Stephen Alberts
14 13,146
Breaking into commercial...
SGL1
08-19-2016 07:02 AM
08-24-2016 10:12 AM
by mowandblow1980
7 626
Snow Plow
acrajchel
08-17-2016 10:21 AM
08-22-2016 11:21 AM
by Steve
5 596
Quarter Acre Woodland...
ew411
08-16-2016 06:50 AM
08-18-2016 12:25 PM
by Steve
4 580
Bidding Bushhogging
acrajchel
08-15-2016 11:52 AM
08-17-2016 05:32 PM
by acrajchel
4 577
Hello From the Florida...
KevinShuman
08-15-2016 08:57 PM
08-16-2016 01:52 PM
by SC93
2 575
I'm making stupid money...
WarriorLandscapingCAN
08-07-2016 07:07 PM
08-16-2016 12:42 AM
by SC93
5 876
A quick Intro
BLE
08-14-2016 05:17 PM
08-15-2016 10:54 AM
by acrajchel
2 565
New Customer - Gettting...
acrajchel
08-05-2016 05:00 PM
08-15-2016 10:52 AM
by acrajchel
4 837
helping out a friend set...
Doug D
08-13-2016 11:33 AM
08-15-2016 09:45 AM
by Steve
1 573
Small bed job
Bradcook21
08-09-2016 09:52 PM
08-10-2016 03:51 PM
by Steve
1 692
Hello from NoVa
jtwlawn
08-03-2016 11:20 AM
08-09-2016 10:45 AM
by jtwlawn
4 833
How much to charge for...
jymie
03-31-2013 05:59 PM
08-08-2016 04:33 PM
by Steve
27 6,680
Needing a website built
burtle
06-17-2015 09:02 AM
08-07-2016 10:21 AM
by Just for Cuts
18 19,862
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
08-07-2016 08:37 AM
by Lawnline
8 11,325
Hey guys! Greetings from...
thegardener
08-05-2016 05:45 AM
08-05-2016 03:26 PM
by Steve
1 737
First Time Bidding-Need...
capitallawncrew
08-01-2016 08:30 AM
08-03-2016 09:52 AM
by Steve
3 708
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
08-01-2016 08:28 PM
by ExclusiveLawns
7 3,816
» Popular Tags
apartment become an entrepreneur best mower be your own boss bidding break business business education business help business management complex contractor hacks contracts deck lift dethatcher edging entrepreneur entrepreneur education estimate estimates fuel problems fuel pump half moon blade intro introduction jjandm lawncare l.t.rich landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawn lawncare lawnservice lowering grade marketing mulch planting raising grade residential lawn care richmond va richmond virginia lawn care safety scag snowblower snow plowing snow shovel sprayer start a business start a lawn care business start business start up toro timecutter townhome tree tree service video web design websites what to charge work from home z-max z-spray
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:21 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:21 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy