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Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Unreasonable Requests


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
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  #1  
Old 05-06-2013, 07:07 PM
brian'slawncare brian'slawncare is offline
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Talking Unreasonable Requests

So I almost just died when I read an email from one of my clients. He asked
Quote:
"could you mow my lawn a bit shorter. Our babysitter said it is hard for the 2 year olds to play in it"
I don't even know what to say I want to just to come right out and tell him he is fu**ing ridiculous, but I know I shouldn't

How would you handle this?

Also- What are the most unreasonable requests customers have asked you? I want to hear from you!
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  #2  
Old 05-06-2013, 07:50 PM
Cashin H&P Cashin H&P is offline
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Quote:
Originally Posted by brian'slawncare View Post
So I almost just died when I read an email from one of my clients. He asked
I don't even know what to say I want to just to come right out and tell him he is fu**ing ridiculous, but I know I shouldn't

How would you handle this?

Also- What are the most unreasonable requests customers have asked you? I want to hear from you!
What height are you cutting it at now? This request may not be unreasonable.
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Old 05-06-2013, 10:12 PM
Hedgemaster Hedgemaster is offline
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I just had a request for an estimate to "clean up" a hillside behind a house.

I asked if she meant "weedwhack" it down, or if she wanted it all pulled by hand.

It was the latter.



Some other poor schmuck wins that prize.
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Old 05-06-2013, 10:13 PM
Hedgemaster Hedgemaster is offline
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I also had a request to mow a small lawn on an "as needed" basis.


Some other poor schmuck wins that prize too.
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Old 05-06-2013, 10:16 PM
Hedgemaster Hedgemaster is offline
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I just had a request for an estimate for a "spring cleanup and first mowing".


The grass was literally up to my knees and the back was about 50'x80' with NO ACCESS for anything other than a push mower.


Some other poor schmuck wins THAT prize as well.




I turned down a lot of crap today.
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Old 05-06-2013, 11:33 PM
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jrayb39667 jrayb39667 is offline
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I'm happy for you Hedge. I remember last year when you were taking almost anything you could get, just to get $$ flowing. You must be doing a good job to be able to turn down work that you don't have to do. Congrats man!!!
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Old 05-07-2013, 01:25 AM
Hedgemaster Hedgemaster is offline
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Quote:
Originally Posted by jrayb39667 View Post
I'm happy for you Hedge. I remember last year when you were taking almost anything you could get, just to get $$ flowing. You must be doing a good job to be able to turn down work that you don't have to do. Congrats man!!!
Heck yeah. I mean, I'm still in need of more clients, but now I can be more selective in what I take on.

Jobs come and jobs go. There's no sense killing yourself over making a buck.
And today, after all that I ended up picking up a new client with a tidy, little lawn about a mile from my home at $40/cut. It should take me about 30 minutes to do a nice job on it.

And adding to that, I b!tch slapped two clients back to reality. One was a biweekly that I firmly (and politely) put my foot down and required we go to a weekly schedule at least until the growth slows, or I'd have to cut ties, and he agreed to weekly.
The other was a biweekly who started with this "it MAY only need cut once a month" crap. Oh... oh... HECK no. I politely explained that it's my name on the truck that people see, and I won't be seen working at a job that is left looking like that. "Two weeks is as long as I will go between cuts" I stated.
"If these terms are agreeable, cuts will be performed on "X, X, & X dates in May for a total of $90".
Her response? "I agree to your terms."
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Old 05-07-2013, 06:36 AM
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Customer: "Yes, I'm calling to get my grass cut. How much is it?

Me: "I'd have to take a look at it, can I have your address? I can run by today..."

Customer: "Well how much is it? I don't have to go weekly or biweekly do I?"

Me: "If your looking for a 1 time cut, I can do that, I just need an address."

Customer: "No no, I just want to call you when it needs to be mowed."

Me: "I don't do that. Sorry."





Here's another one.

Customer: "Can you cut my mom's yard for $20? I had a guy last year doing it for $20."

Me: "No, but I can stop by and get a quote for you."

Customer: "Well why can't you match his price and do it for $20?"

Me: "Well why don't you call him back and have him do it again this year?"

Customer: "Oh, um....because he stopped showing up. When can you stop by and do a quote? "
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Old 05-07-2013, 12:39 PM
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Quote:
I don't even know what to say I want to just to come right out and tell him he is fu**ing ridiculous, but I know I shouldn't
At what height are you mowing the lawn now? What did you ultimately tell the client?
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Old 05-07-2013, 05:30 PM
stevef1201 stevef1201 is offline
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Quote:
Originally Posted by LawnBoy0311 View Post


Here's another one.

Customer: "Can you cut my mom's yard for $20? I had a guy last year doing it for $20."

Me: "No, but I can stop by and get a quote for you."

Customer: "Well why can't you match his price and do it for $20?"

Me: "Well why don't you call him back and have him do it again this year?"

Customer: "Oh, um....because he stopped showing up. When can you stop by and do a quote? "
I love those. I do not care why the 'other guy' quit, but I always ask. The most common answer is **tada**he just quit showing up! Is that a surprise or what? I tell them that the lawn cannot be serviced properly for that amount, I cannot pay for fuel, the equipment, labor, etc for that amount.
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