Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Long Time No See!!


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-09-2012, 11:18 PM
kdexpd's Avatar
kdexpd kdexpd is offline
Senior Member
 
Join Date: Mar 2009
Location: N.E. Missouri
Age: 34
Posts: 198
Rep Power: 6
kdexpd is on a distinguished road
Default Long Time No See!!

Hey guys,
Been gone for WAAAAY too long! Just wanted to check back in and say hi to everybody. Business has been booming since I visited with you all last time. I have expanded into snow removal the tree service business and just recently purchased a bucket truck. Also have been doing trenching and excavation work on the side. Just got my foot in the door at a lake community here in town and may be taking over their lake maintenance. We were there last week installing aerator pump and lines and will be hopefully applying bio-organisms on a bi-weekly basis starting this summer. Business has been great and have had to hire part and full time help just to stay afloat. Just went LLC with the business last month. I'm hoping to steer more towards all commercial accounts and away from the residential ones as I am able to make more in less time. I will try to post some of these pics but it's been so long that I can't remember how to get them on here. Take care everybody and I will make it a point to be back on here every day.

Kendrick
Cedar Lawn Care Services, LLC
Kirksville, MO
Attached Images
File Type: jpg DSC05095 (Large).JPG (161.3 KB, 10 views)
File Type: jpg DSC05102 (Large).JPG (130.3 KB, 13 views)
File Type: jpg DSC05099 (Large).JPG (125.8 KB, 10 views)
__________________
Kendrick
Cedar Lawn Care Services, LLC
Kirksville, MO
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-10-2012, 12:20 AM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
NICE truck
I hope steering more towards all commercial accounts and away from the residential works
Reply With Quote
  #3  
Old 04-10-2012, 01:16 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,771
Rep Power: 10
Steve has disabled reputation
Default

That is fantastic to see you growing!

Now that you are getting bigger, do you see more where a lot of start ups go wrong?

Do you have any tips now of what to do and not to do if they want to grow as big as you in the future?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 04-10-2012, 11:13 PM
kdexpd's Avatar
kdexpd kdexpd is offline
Senior Member
 
Join Date: Mar 2009
Location: N.E. Missouri
Age: 34
Posts: 198
Rep Power: 6
kdexpd is on a distinguished road
Default

Hey Steve good to see you again man!
Now that I have become more established, and with the economy in a rut, I am beginning to see more and more 1st timers trying a go at it. In my opinion, I think one of the worst mistakes for a new business to make is to go out and purchase all new equipment. Each spring I see a handful of "newbies" with brand new tandem axle trailers towing brand new $14,000 zero turns. I think to myself they have set themselves up for failure from the beginning...they don't even have a stable customer base yet. This is a very competitive business. You have a large customer base, but a customer base that knows what they want and are hesitant to just hire someone with a mower. Just because you have a shiny mower, doesn't mean you're gonna get the job. If you want to succeed at this business, you have prove yourself and be competitive. You have to pay attention to what the other lawn care businesses are doing and adjust your routine and methods around that. You have to be more professional and do a better job. As a rule, consumers rely on two main things..How much is this gonna cost me and what am I gonna get in return for my hard earned money? In my five years of going professional, I have never advertised. All of my customer base has been from word-of-mouth.

I live by these simple rules:
1. You can never be too picky with your work.
2. When your servicing any account, always keep in the back of your mind that somebody is always watching you - whether it be your current customer, competition, a possible customer, or a past customer that may have let you go for some reason.
3. Your work is never good enough. Trust me, your mow lines and/or stripes can always look straighter, and your trimming can always get better. If you can take a 8' by 8' square of turf that hasn't been mowed and trim it with a weedeater, and when you're finished, you can't tell if you mowed it or used a trimmer to cut it, your getting good enough to be considered intermediate.
4. You never know everything there is to know. Everyday is a learning experience and everyday you will pick up a new method or trick.
5. Always treat your customers like they are family. If they ask for a small favor, do it and don't charge them for it. Don't be a greedy prick. Be friendly, smile a lot, and always thank them and tell them to have a great day when you leave.
6. Be honest. If a customer asks you something and you don't know the answer, tell them you don't know. Then tell them you'll spend the time to find out for them.

I have industry standards that are absolute rules with my business.

You NEVER discharge clippings against any structure or onto any neighboring properties. Neighbors hate this and you may lose a potential customer over this, not to mention cause tension between your current customer and their neighbor. You also don't blow clippings against trees or shrubs, and especially not against air conditioner units.

When trimming, you NEVER leave a blade of grass uncut. This looks very sloppy. Your competition may do this, but you don't. A good rule of thumb is to trim the areas around obstacles and trees/shrubs at the height of the mower's cut, and turn the weedeater sideways and "edge" sidewalks and driveways.

Your mowing lines or stripes are always straight and neat. Don't embarrass your customers by making it look like you were on an all night drinking binge the night before.

ALWAYS keep your blades sharp. If half your deck is cutting the grass and the other half is beating the grass, you need to quit right there and go sharpen your blades and then come back. You will greatly impress your customer when you return and they ask you why you left and you explain to them the reason.

ALWAYS blow the clippings off the sidewalks, driveways and street. This is another major factor in being a professional.

Remember Three major things:

YOU ARE REPLACEABLE

ONE HAPPY CUSTOMER MAY GET YOU TWO NEW CUSTOMERS. ONE UNHAPPY CUSTOMER MAY LOSE YOU TEN POSSIBLE CUSTOMERS.

IF YOU ARE DOING YOUR JOB CORRECTLY, YOUR COMPETITION IS NO THREAT TO YOU.

If you want to be taken seriously, you need to be serious. If you want to be professional, you have to look and be professional. Get yourself licensed and insured and do this right. With a license you gain the customer's trust that you aren't just a fly-by-night outfit. With insurance your butt is covered and you don't lose everything when you hurt someone.
__________________
Kendrick
Cedar Lawn Care Services, LLC
Kirksville, MO
Reply With Quote
  #5  
Old 04-11-2012, 12:50 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,771
Rep Power: 10
Steve has disabled reputation
Default

Quote:
In my five years of going professional, I have never advertised. All of my customer base has been from word-of-mouth.
I am sure a lot of newer business owners would like to understand this better and just can't get the momentum going. So what is your view how to get it to the point where you get word of mouth when you are starting from a stand still?

Quote:
1. You can never be too picky with your work.
How do you mean? do you mean picky in the jobs you choose or picky in that you are always trying to do the best job you can?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 04-11-2012, 04:17 PM
kdexpd's Avatar
kdexpd kdexpd is offline
Senior Member
 
Join Date: Mar 2009
Location: N.E. Missouri
Age: 34
Posts: 198
Rep Power: 6
kdexpd is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
I am sure a lot of newer business owners would like to understand this better and just can't get the momentum going. So what is your view how to get it to the point where you get word of mouth when you are starting from a stand still?


How do you mean? do you mean picky in the jobs you choose or picky in that you are always trying to do the best job you can?
Actually I should have been more specific about the advertising. I did have magnetic signs made for my truck, and I did have business cards made. I also used the templates from this website for flyers, but only handed them out to my customers so they could give them to friends and family. By advertising, I meant like radio ads and tv spots. Your best advertisement by far is a happy customer.

Being picky in the sense that you are always striving to do a better job every time you service an account. Every account you mow has a specific geometrical formula in which to mow it and maintain a clean cut, straight lined and professional look. I always make two passes around the perimeter and then begin my back and forth lines, whether it be horizontal, vertical or diagonal in appearance. The extra pass around the perimeter allows you more room to turn at the end of each row and then recover with another straight line. The biggest complaint I get from customers who have switched to me from another lawn service is that the other service left "divots" in their yard from the mowers turning too sharply. When I come to the end of a row, I make a half turn, then back up, and then make another half turn to line me up with the next row. I NEVER spin the mower around. As soon as I have made the turn and have lined up with the row I'm about to mow, then I speed back up and mow at a normal pace. Always keep both the back wheels rotating when you turn. I think the biggest misconception of a new lawn service is speed. They always see the other lawn guys going full tilt and getting it done super fast. People, the point of lawn care is not speed, it's making the property look better by caring for the individual needs of each lawn. Tearing up the turf with the machine that is designed to make it look better defeats the purpose.
__________________
Kendrick
Cedar Lawn Care Services, LLC
Kirksville, MO
Reply With Quote
  #7  
Old 04-12-2012, 05:15 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,771
Rep Power: 10
Steve has disabled reputation
Default

Very interesting!

What is your view on dealing with difficult lawn care customers? Do you ever find that certain customers just turn you off to being a lawn care business owner?

It seems at times members of the forum here, attract a handful of bad customers and it just dulls their desire to do anymore with their lawn care business.

How can one get past this and continue to love their business and grow.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 04-14-2012, 10:47 AM
kdexpd's Avatar
kdexpd kdexpd is offline
Senior Member
 
Join Date: Mar 2009
Location: N.E. Missouri
Age: 34
Posts: 198
Rep Power: 6
kdexpd is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Very interesting!

What is your view on dealing with difficult lawn care customers? Do you ever find that certain customers just turn you off to being a lawn care business owner?

It seems at times members of the forum here, attract a handful of bad customers and it just dulls their desire to do anymore with their lawn care business.

How can one get past this and continue to love their business and grow.
In the beginning, yes, there would be a few customers who would irritate me to the point of making myself believe I was doing something wrong. However, there are some people (actually a lot of people) who you can't please no matter what. You just have to accept it. I guess I have a different mind-frame when it comes to not wanting to continue with the business. I see things from the opposite spectrum in the sense that any and all of my customers are my customers because of my decision. Sure, they have to accept my business because I do a great job, but I also have a handle on the reigns when it comes to dropping them if I feel they just aren't worth my time.
Now don't get me wrong, I'm not an arrogant jerk by any means, but ultimately I have to make the decision at the end of the day whether to keep banging my head against the wall with a customer I'll never please, or go out and find another who will be more receptive to common sense.
I think the best way to get past these kind of customers and enjoy your business is to always be sure you know EXACTLY what the customer expects of you and your business. Don't just assume they want their lawn cut the way you do it to all your other customers, ask lots of questions, make sure you can even live up to the expectations of what they want. Find out what the other guy did that they didn't like. A good rule of thumb is to ask them if they would walk the entire property with you and show you some of the things they like about their lawn and things they don't like. Make conversation about the good and bad and offer remedies. This will give you a better idea of what they are looking for and also gives you a chance to find out if their expectations are even realistic.
__________________
Kendrick
Cedar Lawn Care Services, LLC
Kirksville, MO
Reply With Quote
  #9  
Old 04-14-2012, 12:56 PM
pfreeman pfreeman is offline
Member
 
Join Date: Feb 2012
Location: Evansville, IN
Posts: 35
Rep Power: 3
pfreeman is on a distinguished road
Default Great advice

This is our second year in business. Your advice is very good. Your attitude is a breath of fresh air. I am going to print your original advice post because I need to remember these points when a day isn't going as planned. Thanks.
Reply With Quote
  #10  
Old 04-14-2012, 03:59 PM
kdexpd's Avatar
kdexpd kdexpd is offline
Senior Member
 
Join Date: Mar 2009
Location: N.E. Missouri
Age: 34
Posts: 198
Rep Power: 6
kdexpd is on a distinguished road
Default

Hey pfreeman, thank you for your compliment! Be sure to put this at the top of your list: I DO THIS EVERYDAY BECAUSE IT'S WHAT I LOVE.
Remember at the end of the day, you are lucky to be doing what you love...there are other poor souls out there who are stuck in a cubicle taking phone calls and punching computer keys all day in a nowhere job.
__________________
Kendrick
Cedar Lawn Care Services, LLC
Kirksville, MO
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New to site, been cutting for long time FloridaBoy Introduce Yourself 12 04-28-2012 10:04 PM
Spring time is thatch time! Action Video Upscale2 Show Off - Picture Post - Photo Gallery 4 02-13-2012 06:13 AM
long time quickcleanlawn Introduce Yourself 1 07-06-2011 01:44 AM
How Long Did It Take you NewLeafca General Talk 12 06-27-2010 10:40 PM
New Member, Long Time Landscape Exec. dutchhook Introduce Yourself 6 01-10-2007 05:33 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
In a bit situation need...
googus
04-22-2014 08:01 AM
Yesterday 10:03 PM
by googus
9 169
Mangwi Landscaping
bondservojc13
Yesterday 09:56 PM
Yesterday 09:56 PM
by bondservojc13
0 30
Pushy customers
christopherhicks82
04-22-2014 08:22 PM
Yesterday 09:07 PM
by christopherhicks82
5 143
Acerage Rake
acrajchel
Yesterday 07:23 PM
Yesterday 07:23 PM
by acrajchel
0 30
2.5 acre mowing
xandrew245x
04-18-2014 06:55 AM
Yesterday 07:11 PM
by acrajchel
15 341
New Trailer
bobwill2009
Yesterday 12:46 PM
Yesterday 06:46 PM
by BelleCityLawn1
2 68
Advertising On...
JacobsLawnMowing
03-17-2014 03:21 PM
Yesterday 06:02 PM
by bobwill2009
13 867
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
Yesterday 12:37 PM
by Steve
7 219
Pond...
xandrew245x
04-22-2014 03:29 PM
Yesterday 12:30 PM
by Steve
3 86
Truck, Trailer,...
hawthornelawncare
12-23-2011 12:01 AM
Yesterday 12:17 PM
by bobwill2009
79 25,323
The $20 Mow Job
Dan Tanner
04-21-2014 07:24 PM
Yesterday 12:06 PM
by Steve
5 196
quickbooks users
CDLAWNCARE
04-20-2014 09:03 AM
Yesterday 06:48 AM
by CDLAWNCARE
4 177
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
04-22-2014 07:55 PM
by Just for Cuts
23 582
About D@## Time!
TamMik
04-02-2014 08:10 AM
04-22-2014 05:14 PM
by BelleCityLawn1
19 870
Back for this year
xandrew245x
02-21-2014 04:30 PM
04-22-2014 03:36 PM
by xandrew245x
19 1,010
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-22-2014 12:29 AM
by Tony317
22 1,717
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-22-2014 12:07 AM
by Tony317
9 448
danny 2
danny2
04-19-2014 10:19 PM
04-21-2014 12:25 PM
by Steve
3 138
this mower is driving me...
boog
04-17-2014 12:07 PM
04-21-2014 12:10 PM
by kslawn
13 357
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
04-21-2014 12:02 PM
by kslawn
20 606
I Got Taken...,
Dan Tanner
04-19-2014 06:26 AM
04-21-2014 11:49 AM
by Steve
4 231
new to this forum!
mower13126
04-18-2014 07:37 PM
04-21-2014 11:39 AM
by Steve
4 149
REO calling
Dan Tanner
04-16-2014 05:03 PM
04-21-2014 11:33 AM
by Steve
12 349
employee pay
4 seasons maintenance
04-10-2011 09:34 PM
04-20-2014 04:40 PM
by Dan Tanner
20 6,885
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
04-20-2014 11:13 AM
by ExtremeLawncareServices
32 1,216
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
04-20-2014 11:11 AM
by kslawn
10 368
Customers droping like...
goodtimez
04-18-2014 09:53 AM
04-19-2014 08:09 AM
by CDLAWNCARE
7 231
Best Bulk Mulch delivery...
Steven Virgadamo
04-18-2014 09:52 AM
04-18-2014 05:34 PM
by Steve
2 103
Steve Virgadamo,...
Steven Virgadamo
04-18-2014 09:49 AM
04-18-2014 05:08 PM
by Steve
2 86
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
04-18-2014 04:51 PM
by Steve
3 181
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
04-18-2014 04:47 PM
by Steve
5 248
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
04-18-2014 04:39 PM
by Steve
9 265
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
04-18-2014 04:04 PM
by stevef1201
10 285
leaf removal
tlf59263
04-15-2014 10:00 PM
04-18-2014 03:59 PM
by stevef1201
6 239
Pay per click advertising
roostertail
02-12-2014 07:26 PM
04-17-2014 07:11 PM
by yardrate
10 638
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 806
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 149
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 349
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 132
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 789
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 294
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 234
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 371
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 275
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 156
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 286,826
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 530
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 538
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 243
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 501
» Popular Tags
2wd 4x4 34'' ads article marketing blower butterfly gardens care charge christmas light hanging christmas lighting color jet courtesy call craigslist customers echo escrow exmark ferris florida four wheel drive fundraiser gopherhaul grass gravely holiday holiday lighting how much to charge installation labor cost lawn lawn care lawn care business lawn care business book lawn care business show lawn clarksville lawn service clarksville tn leaf marketing monthly mow mowing mulch mulch price new buisness new business new start oil outdoor environments payday payment podcast property management company redmax requests riding mower scag schedule selling seo snow social media starting a business stihl turfgrass consulting upsell walk behind walker winter money making ideas yard clarksville
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:55 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:55 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy