Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Angie's List - My First Review


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #11  
Old 03-18-2012, 05:18 PM
abbot abbot is offline
Member
 
Join Date: Apr 2011
Location: Michigan
Posts: 63
Rep Power: 6
abbot is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Can you tell us some more about this? Hoe does all this work? Do you create a whole bunch of fake accounts on such sites and then give the business owner 5 star reviews?

Also what is your view on the best way to manage bad reviews? Same thing, just overwhelm a bad review with a lot of good ones?

Here is the very basic idea,

- Set up a website that displays a smiley face or a frowny face
- Design a post card or business card saying something like "we value your opinion at the top" give them the website address "reviewgopherforum.com"

- Hand them out to every single person that they do business with. Ask for them to review your service as a "personal favor". They will....

So they get the card that you hand them, you have asked them to review your service as a personal favor. They go home and get on your website "reviewgopherforum.com" and they are brought to the single page with a smiley face and a frowny face.

When they click they smiley face, I have a custom made script that drops down an option box were they can leave a review on review sites ie. google places, yahoo, trip adviser, many more...

When they click the frowny face it redirects them to a contact form asking them to explain the problem. We have a very nice looking form that they fill out. When they complete the form and send it. It sends it to the business owner or upper management.

This does a few things... It only posts GOOD reviews on review sites, it gets the bad reviews into the hands of someone who can actually do something about it, and it stops "winers" from going ape **** and leaving bad reviews all over the net.

Also, if you ever encounter a very upset customer you can simply give them a card and tell them that you would love to hear about the problem in depth and that their encounter will go through a resolution process.

If the details are confusing here is a little example of a web page.

Attached Images
File Type: jpg 2wf7ar5.jpg (21.6 KB, 0 views)
__________________
Mitch Howard - Internet Consultant - www.webchoppers.com

I'm here to help and answer any questions that I can about your business's online presence.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 03-18-2012, 06:15 PM
wandfsmall wandfsmall is offline
Senior Member
 
Join Date: Sep 2010
Posts: 925
Rep Power: 6
wandfsmall is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Mitch Howard View Post
Here is the very basic idea,

- Set up a website that displays a smiley face or a frowny face
- Design a post card or business card saying something like "we value your opinion at the top" give them the website address "reviewgopherforum.com"

- Hand them out to every single person that they do business with. Ask for them to review your service as a "personal favor". They will....

So they get the card that you hand them, you have asked them to review your service as a personal favor. They go home and get on your website "reviewgopherforum.com" and they are brought to the single page with a smiley face and a frowny face.

When they click they smiley face, I have a custom made script that drops down an option box were they can leave a review on review sites ie. google places, yahoo, trip adviser, many more...

When they click the frowny face it redirects them to a contact form asking them to explain the problem. We have a very nice looking form that they fill out. When they complete the form and send it. It sends it to the business owner or upper management.

This does a few things... It only posts GOOD reviews on review sites, it gets the bad reviews into the hands of someone who can actually do something about it, and it stops "winers" from going ape **** and leaving bad reviews all over the net.

Also, if you ever encounter a very upset customer you can simply give them a card and tell them that you would love to hear about the problem in depth and that their encounter will go through a resolution process.
That is a good idea that way you can send all of your reviews to sites that can help your search ratings....
__________________
I am the owner of www.AllOutdoorParts.com an online mower parts distributor. I am also a Briggs Master Service Technician and Expert Certified Mechanic for Kohler. If my posts helps you please like my facebook page at www.facebook.com/alloutdoorparts
Reply With Quote
  #13  
Old 03-19-2012, 02:06 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default

Very interesting! It seems that negative reviewers are more driven/motivated to post reviews about you then positive reviewers.

So maybe this can help allow the negative reviewers to get some satisfaction, like you said before they go ape **** across the internet.

These review sites cut both ways so look out!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #14  
Old 03-27-2012, 08:51 AM
gartslawncare gartslawncare is offline
Members
 
Join Date: Mar 2005
Posts: 5
Rep Power: 12
gartslawncare
Default

Our company has been extremely successful on Angie's List - so I thought I'd put in my 2 cents. We've had a presence on the site for several years and have earned the Super Service Award in several categories for the last 2 years. Most of our new customers come from this website - and they are GREAT customers.

Business cannot add themselves to the site. You must be added by a customer. Once you have been added, you can choose to advertise. However, only the businesses with top ratings are allowed to advertise or offer a coupon/discount.

Once you get on Angie's List, be sure to update your profile and keep your info up to date as much as possible. There is also a way to compare your current customer list to Angie's List member database to see if there are any matches - if so, you can request your current customer to leave a review for you.

We no longer advertise any other way and are busier than ever this spring....and I owe it to this website for sure.

Hope that helps!!
Reply With Quote
  #15  
Old 03-27-2012, 01:13 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Our company has been extremely successful on Angie's List - so I thought I'd put in my 2 cents. We've had a presence on the site for several years and have earned the Super Service Award in several categories for the last 2 years.
Do you have any suggestions for others as to how to get good reviews on that site and how to get your customers to review you at all? It seems most customers won't write a review because it takes extra effort. Is there anything you can do to get them to do this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #16  
Old 04-08-2012, 10:24 AM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

I just got another "A" rating from someone I've done work for.


Reply With Quote
  #17  
Old 04-09-2012, 12:28 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default

Should you somehow promote that in your marketing?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #18  
Old 04-09-2012, 05:07 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Should you somehow promote that in your marketing?
I'm looking into it.

Once you have a certain level of ratings with them, you are permitted to use the Angie's List logo in your advertising.
It's trademarked and there are restrictions on the use of the name and logo (obviously), so you can't just start slapping their info in your ads.
Reply With Quote
  #19  
Old 05-27-2012, 09:31 AM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Received my third positive review...
Reply With Quote
  #20  
Old 05-28-2012, 09:37 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default

WOW! Now it will be fascinating to see how that effects where your new customers find you from.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Tags
angie's list, lawn care review sites, lawn care reviews

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Website review 4SeasonsOutdoor Lawn Care Marketing & Post your marketing material for review! 4 03-16-2011 10:16 PM
The Review Site is almost done. pnplawn General Talk 9 12-05-2007 07:39 PM
Ad Review Steve Graphic Design Discussions 0 05-17-2007 11:56 PM
Site review Steve Search Engine Optimization and Website Design Discussions. 1 03-08-2007 06:00 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Is it too late?
Cpadgett
Yesterday 09:10 AM
Yesterday 08:27 PM
by Chilehead
1 34
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
05-27-2016 08:17 PM
by J.A.S.LawnService
7 9,670
help with sole...
greenbuds
03-24-2016 12:21 PM
05-27-2016 12:20 PM
by Wolf4dk
3 9,409
Whats up??
Cpadgett
05-27-2016 10:57 AM
05-27-2016 10:57 AM
by Cpadgett
0 21
To mow weekly or Biweekly
WarriorLandscapingCAN
05-11-2016 04:09 PM
05-26-2016 04:45 PM
by lawngawd7
9 330
Help a Brother Out -...
Hedgemaster
01-23-2012 04:19 PM
05-26-2016 04:34 PM
by Crossett73
91 33,714
Hello from Alabama
pruzilla
05-25-2016 01:20 PM
05-26-2016 08:14 AM
by pruzilla
2 57
Hello from Centreville!
Daveylawns
05-23-2016 09:04 AM
05-24-2016 04:08 PM
by Steve
1 73
Laying new grass, Sod...
WarriorLandscapingCAN
05-23-2016 10:07 AM
05-23-2016 08:41 PM
by Steve
1 62
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
05-23-2016 09:06 AM
by Daveylawns
10 3,778
Prolin
rmccutchan
05-21-2016 04:53 PM
05-21-2016 06:36 PM
by rmccutchan
2 79
Upgraded to a new mower
Stevenor92
05-17-2016 08:17 PM
05-20-2016 07:08 PM
by Stevenor92
8 211
Intro
LaraRahmani
05-18-2016 02:54 PM
05-19-2016 02:43 PM
by Steve
2 116
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
05-18-2016 07:34 PM
by Stevenor92
4 192
New mower!!!!
Stevenor92
05-18-2016 03:46 AM
05-18-2016 06:39 PM
by Stevenor92
2 120
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-18-2016 02:59 PM
by LaraRahmani
1,249 434,987
Stupid idea?
hopolb33
05-13-2016 11:25 AM
05-16-2016 11:22 AM
by Steve
1 165
Planting SKYBOUND CEDARS
FrankieeLawnz
05-13-2016 03:59 PM
05-16-2016 11:21 AM
by Steve
1 145
Edging Fad...
Tree geek
05-10-2016 11:29 PM
05-15-2016 11:12 PM
by Tree geek
2 194
Business Overload
Chilehead
05-06-2016 09:27 PM
05-13-2016 11:15 AM
by Steve
11 406
Hello from great state...
Cel1980
05-11-2016 09:00 AM
05-13-2016 11:07 AM
by Steve
2 169
Did this job free to...
JJand M Lawncare
05-02-2016 02:33 PM
05-11-2016 03:54 PM
by JJand M Lawncare
10 442
How to tell Cust. to...
GeeGood
04-09-2008 09:55 PM
05-09-2016 07:08 PM
by JJand M Lawncare
16 5,531
Echo SRM 230 trouble.
Jack Rabbit
05-08-2016 06:16 PM
05-08-2016 11:22 PM
by Just for Cuts
1 156
Toro ZTR Issues
rsanchez1203
05-06-2016 09:27 PM
05-07-2016 10:26 AM
by Steve
2 181
Correct way to quote a...
WarriorLandscapingCAN
05-02-2016 11:52 AM
05-03-2016 10:59 AM
by Steve
1 302
» Popular Tags
advertising become an entrepreneur best mower be your own boss break business education business help business management contractor hacks deck lift dethatcher edging entrepreneur entrepreneur education estimates free lawn care fuel problems fuel pump half moon blade hydro increase customers jjandm lawncare landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawncare lawn mowing lawnservice lowering grade marketing mulch new business planting plowing raising grade residential lawn care richmond va richmond virginia lawn care roundup safety scag snowblower snow plowing snow shovel solo solo backpack sprayer start a business start a lawn care business start business start up swzt toro timecutter tree tree pics tree service video walk behind what to charge work from home
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:35 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:35 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy