Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Argument!


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #11  
Old 03-03-2012, 09:45 AM
Sea Lancer Sea Lancer is offline
Junior Member
 
Join Date: Jan 2012
Posts: 21
Rep Power: 5
Sea Lancer is on a distinguished road
Default

Well, after hearing your reasons for being a little ticked off at the customer i have to say i probably would of done and said the the same as you(i dont deal well with miserable people)But the difference is that i am trying to build a customer base while you are maintaining a customer base and that was my mindset on my humble opinion post. I have to agree at this point you dont need his foolishness.Good luck this season and may the cheap miserable misers go to your competitors
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 03-03-2012, 09:56 AM
ringahding1's Avatar
ringahding1 ringahding1 is offline
Senior Member
 
Join Date: Mar 2010
Location: Stillwater, MN
Posts: 316
Rep Power: 7
ringahding1 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
CHEESE.. We finally have been getting snow. The other day we were out plowing and we finished it all up. I get three extra calls, so I figured since I was still out & about, I could handle this 1 time plowing.

One particular customer, roughly 70 years old, was outside when I showed up shoveling the walkway. Mind you this was some heavy snow, so I get out of the truck and help her plus plow the driveway. She handed me some $$$, I did not even bother to look to see how much it was.

Minutes later hubby shows up from work and asks me how much she paid, so I pulled out the $$ and it was $40(it really was worth only $30) and he flipped out! He SNATCHED the $$$ out of my hand and went in the house only to come back out with $30...

So i ask him what this is all about, He says "This is not worth $40" and I concurred. But I let him know that his wife was shoveling when I showed up and obviously it was worth $40 to her. If you could have only seen his face after I said that. Suffice to say I told him not to bother calling me again.
__________________
08 F250 Ext Cab/04 Chevy 3500
05 F350/04 F350 Diesel/12 Ram 4500 Dump
4 -60 Toro Zmaster/Lesco 48
3 -8'2" Boss V-Plows
1- Hiniker 9'6" V-Plow
20' Enclosed trailer
18' Skid & 16' Open Trailer
2012 - S185 Bobcat


Reply With Quote
  #13  
Old 03-03-2012, 02:42 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Maybe he yelled at his wife after, "I BET YOU WERE GOING TO RUN OFF WITH HIM TOO, HUH?"

lmao

You did a very kind thing, but appreciation is rare.

I used to be very generous, always willing to give a helping hand...



now I'm a cold bitter sadistic a-hole.
Reply With Quote
  #14  
Old 03-03-2012, 07:29 PM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
That's something we should all do, when doing fall cleanups. As for snow, it's just time consuming and another expense.

They will still say we didn't come, regardless if we leave a note of some sort.
So we should do it for fall cleanup but not snow, why? Time consuming you go to the door any ways right? half a sheet of paper is cheap.

Just seams like the way things are going is driving you up a wall
My good friend Albert Einstein once said "Insanity: doing the same thing over and over again and expecting different results."
Reply With Quote
  #15  
Old 03-04-2012, 09:12 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by willshome View Post
So we should do it for fall cleanup but not snow, why? Time consuming you go to the door any ways right? half a sheet of paper is cheap.

Just seams like the way things are going is driving you up a wall
My good friend Albert Einstein once said "Insanity: doing the same thing over and over again and expecting different results."
Snow removal is a rush service, whereas fall cleanups you tend to have more time to waste.

We usually have to shovel our way to the door, and shovel our way back to the truck, going as fast as we possibly can. We do our best to get 50% clients done before they get home from work, the other 50% will only get their walkways cleared by the time they are leaving for work. (though, it all depends on when it snows).

If a client doesn't have their walkway cleared when they get home and when they wake up, we get complaints. No time to lose!

-

The reason the idea works better for fall cleanups, is because we're only going out once/twice for the client. If the leaves fall even more after we have done our job(s), it's not our problem anymore. We always expect arguments about whether or not we showed up. I wouldn't say a door hangar would work wonders, but maybe it'll shut a few complainers up.

When it snows, and if it snows every day for the rest of our lives, then it's our problem. We are paid to maintain the clients walkways throughout winter, so when the client complains it's a different story.

Overall, the door hangars don't prove anything, it could very well mean, "We showed up and did a crappy job" from a clients perspective.

The best thing to do, which is just as time consuming and irritating, would be to take photographs with a time stamp.

I'm rambling, I just woke up.

As for grass, if a client complains it's really easy to prove that you had showed up. The stripes in the lawn are often still visible when you go around for the next visit. No need for a door hangar here.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Argument CHEESE2009 General Talk 2 02-05-2011 09:40 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
My Invention
biglee
01-11-2015 06:51 PM
Today 10:43 AM
by joshp
20 2,875
fliers
joshp
08-19-2016 03:23 PM
Yesterday 04:24 PM
by Steve
10 628
fert/lawn programs
joshp
08-28-2016 10:43 AM
Yesterday 04:17 PM
by Steve
1 189
Landscaper taking on odd...
WarriorLandscapingCAN
08-07-2016 06:57 PM
08-28-2016 10:31 AM
by joshp
7 794
Review of our lawn care...
Lawnline
07-12-2016 06:40 PM
08-27-2016 10:51 AM
by Steve
7 1,842
Start My Own Business?
mowandblow1980
01-12-2016 07:43 PM
08-25-2016 12:55 PM
by Steve
19 2,178
Looking for new host
Just for Cuts
11-26-2015 06:58 AM
08-24-2016 09:05 PM
by Stephen Alberts
10 1,928
Facebook advertising
Just for Cuts
12-13-2015 07:49 AM
08-24-2016 08:59 PM
by Stephen Alberts
14 13,130
Breaking into commercial...
SGL1
08-19-2016 07:02 AM
08-24-2016 10:12 AM
by mowandblow1980
7 594
Snow Plow
acrajchel
08-17-2016 10:21 AM
08-22-2016 11:21 AM
by Steve
5 566
Quarter Acre Woodland...
ew411
08-16-2016 06:50 AM
08-18-2016 12:25 PM
by Steve
4 550
Bidding Bushhogging
acrajchel
08-15-2016 11:52 AM
08-17-2016 05:32 PM
by acrajchel
4 545
Hello From the Florida...
KevinShuman
08-15-2016 08:57 PM
08-16-2016 01:52 PM
by SC93
2 542
I'm making stupid money...
WarriorLandscapingCAN
08-07-2016 07:07 PM
08-16-2016 12:42 AM
by SC93
5 841
A quick Intro
BLE
08-14-2016 05:17 PM
08-15-2016 10:54 AM
by acrajchel
2 534
New Customer - Gettting...
acrajchel
08-05-2016 05:00 PM
08-15-2016 10:52 AM
by acrajchel
4 806
helping out a friend set...
Doug D
08-13-2016 11:33 AM
08-15-2016 09:45 AM
by Steve
1 543
Small bed job
Bradcook21
08-09-2016 09:52 PM
08-10-2016 03:51 PM
by Steve
1 661
Hello from NoVa
jtwlawn
08-03-2016 11:20 AM
08-09-2016 10:45 AM
by jtwlawn
4 802
How much to charge for...
jymie
03-31-2013 05:59 PM
08-08-2016 04:33 PM
by Steve
27 6,676
Needing a website built
burtle
06-17-2015 09:02 AM
08-07-2016 10:21 AM
by Just for Cuts
18 19,857
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
08-07-2016 08:37 AM
by Lawnline
8 11,317
Hey guys! Greetings from...
thegardener
08-05-2016 05:45 AM
08-05-2016 03:26 PM
by Steve
1 705
First Time Bidding-Need...
capitallawncrew
08-01-2016 08:30 AM
08-03-2016 09:52 AM
by Steve
3 703
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
08-01-2016 08:28 PM
by ExclusiveLawns
7 3,808
» Popular Tags
apartment become an entrepreneur best mower be your own boss bidding break business business education business help business management complex contractor hacks contracts deck lift dethatcher edging entrepreneur entrepreneur education estimate estimates fuel problems fuel pump half moon blade intro introduction jjandm lawncare l.t.rich landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawn lawncare lawnservice lowering grade marketing mulch planting raising grade residential lawn care richmond va richmond virginia lawn care safety scag snowblower snow plowing snow shovel sprayer start a business start a lawn care business start business start up toro timecutter townhome tree tree service video web design websites what to charge work from home z-max z-spray
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:59 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:59 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy