Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Argument!


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 03-02-2012, 04:29 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default Argument!

With snow removal, comes many clients who are full of crap.

This client complained that we never EVER showed up to maintain his walkway. Even though I have pictures to prove the times I had visited.

Arriving to his property, I expected to have a confrontation. I was right.

Anyway, here's what happened;

As we're shoveling, the client comes outside his door.

Client: HEY! HEY YOU! KID!

Myself & Assistant just ignore him, we're seriously not going to stop what we're doing to chit chat, he will have to wait until we are done. , we already know he's full of crap and going to cause us problems.

Client: HEY! Why did you come so late, I had to shovel it myself at 2pm! This service is AWFUL!

Myself: HEY LISTEN SIR, WE'RE NOT EVER GOING TO COME OUT TO DUST OFF YOUR WALKWAY FOR 1CM OF SNOW!

Client: This is the first time you ever showed up! I AM VERY unhappy!

Myself: ACTUALLY SIR, we've been here EVERY SINGLE TIME. If we hadn't, you should have called several snow falls ago to let somebody know, so that we would know! ALSO, if we never came, why the hell do you still have a contract with us, why don't you go ahead and cancel it if you are so unhappy?!

So my assistant and myself finish our job, like always, and walk away as he shouts at us, "What's your name, what's your name, KID KID, what's your name?!"

I turn around and say, "WE'RE THE ONLY CREW AVAILABLE WHO DOES WALKWAYS, SCOTT!"




Felt good.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 03-02-2012, 08:43 AM
B-2 Lawncare B-2 Lawncare is offline
new member
 
Join Date: Feb 2010
Posts: 191
Rep Power: 0
B-2 Lawncare is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
you should just give up sell out and find a another line of work, LOL.
Reply With Quote
  #3  
Old 03-02-2012, 09:13 AM
B-2 Lawncare B-2 Lawncare is offline
new member
 
Join Date: Feb 2010
Posts: 191
Rep Power: 0
B-2 Lawncare is on a distinguished road
Default

Why would you continue to keep this client? Is it because you like drama in your life?
Reply With Quote
  #4  
Old 03-02-2012, 09:27 AM
CS-LawnService CS-LawnService is offline
Senior Member
 
Join Date: Sep 2011
Location: Paw Paw West Virginia
Age: 51
Posts: 133
Rep Power: 4
CS-LawnService is on a distinguished road
Default

Quote:
Originally Posted by B-2 Lawncare View Post
Why would you continue to keep this client? Is it because you like drama in your life?
He must love DRAMA
__________________
Chris Hoeltke
serving Winchester Virginia and surrounding areas
C&S Lawn Service

Reply With Quote
  #5  
Old 03-02-2012, 10:14 AM
Sea Lancer Sea Lancer is offline
Junior Member
 
Join Date: Jan 2012
Posts: 21
Rep Power: 4
Sea Lancer is on a distinguished road
Default

I would of done what a lot of us would have done and that is answer the customer with a yes sir how can i help you ? while still working.Maybe if you did answer him he wouldnt have been so upset.One unhappy customer can cause significant damage to your companys reputation..Just my humble opinion....
Reply With Quote
  #6  
Old 03-02-2012, 11:25 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

@SeaLancer, yes and no. When a client is lying to you about a service you perform, that has been up to standard with what the contract states, you have to be very careful. These clients aren't the type you want to keep around.

He has been harassing the receptionist and the company she works for daily for the past season.

We're all very tired, and the last time he complained I went out of my way to his property for nothing. He is just an unhappy person in general with impossible expectations. He had also requested for one of the tractors to be sent to his property for his driveway claiming his driveway is never done. I believe he is just looking at us as a way to vent his personal frustrations.

You win some, you sometimes gladly lose some. I'm not going to kiss arse for someone trying to take us for a ride, claiming we never showed up when we had. In fact, his properties walkway/driveway is always one of the most well maintained out of the bunch.

1 unhappy client out of thousands of happy clients is just not worth putting up with.

To go out right away for 1cm of snow when we were actually getting 2 feet of snow is just silly. I would have had to of stayed out for another 14 or so hours, redoing the entire route.
Reply With Quote
  #7  
Old 03-02-2012, 03:26 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,460
Rep Power: 10
Steve has disabled reputation
Default

Scott,

I can understand your view on this. Have you found, not letting certain customers get under your skin has had a change in the way you feel about your business?

Do you feel like you are turning a corner with this and you are now getting to the point where you don't have to take every customer that calls and instead you can be a little more choosy?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 03-03-2012, 04:23 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Scott,

I can understand your view on this. Have you found, not letting certain customers get under your skin has had a change in the way you feel about your business?

Do you feel like you are turning a corner with this and you are now getting to the point where you don't have to take every customer that calls and instead you can be a little more choosy?
It's an awesome change. The best part of it is the reassurance from other companies in my area who would do the exact same thing. So maintaining a positive company image isn't that big of an issue with this case.

-

Also,

Eliminating my problem clients has been in effect from the start of this winter. Another owner in my area once told me a couple summers ago;

"A promise is hope for a fool"

No client is able to receive service without having paid first.

I recently found out that other companies ignore most of their phone calls too, because of how irritating certain clients can be for no real reason. Now I know I'm crazy. It's nice to know.
Reply With Quote
  #9  
Old 03-03-2012, 08:54 AM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

Cheese
What about making up door hangers "your walkways have been shoveled today" this way they are reminded what they are getting for ther money and how can they say you did not come if it's there
Reply With Quote
  #10  
Old 03-03-2012, 09:07 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by willshome View Post
Cheese
What about making up door hangers "your walkways have been shoveled today" this way they are reminded what they are getting for ther money and how can they say you did not come if it's there
That's something we should all do, when doing fall cleanups. As for snow, it's just time consuming and another expense.

They will still say we didn't come, regardless if we leave a note of some sort.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Argument CHEESE2009 General Talk 2 02-05-2011 09:40 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Unemployment rates drop,...
Steve
07-02-2015 12:40 PM
Yesterday 12:48 PM
by GreenWorx
3 133
Is it too late to do...
markty
06-16-2015 05:28 PM
07-03-2015 07:34 PM
by wolfpacker53
5 2,040
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
07-03-2015 07:33 PM
by stallman419
12 2,231
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
07-03-2015 03:29 PM
by googus
3 126
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
07-03-2015 02:53 PM
by American L&T
6 1,956
another newish job for me
holymoly
06-07-2015 08:34 AM
07-03-2015 02:06 PM
by American L&T
9 2,161
Before & After tree...
COREtreeservice
07-01-2015 09:20 PM
07-01-2015 09:20 PM
by COREtreeservice
0 105
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-01-2015 11:28 AM
by Steve
6 1,928
Ready to learn and get...
Koley Lawn & Landscape
06-28-2015 05:16 AM
07-01-2015 11:26 AM
by Steve
8 1,907
Three Stripe Land Care...
hammr04
06-30-2015 07:19 PM
07-01-2015 11:24 AM
by Steve
1 101
Country Life Lawn Care
darleneh
06-29-2015 11:24 AM
06-30-2015 01:25 PM
by Steve
3 1,761
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-29-2015 09:23 PM
by Chilehead
6 1,914
Marketing ideas
xandrew245x
04-29-2014 06:35 AM
06-25-2015 07:11 PM
by GreenWorx
34 5,793
Never ending sod jobs
avetslawncare
06-05-2015 09:46 PM
06-25-2015 11:42 AM
by Steve
11 2,402
Weed and Feed Service...
mike94740
06-23-2015 05:50 PM
06-24-2015 09:56 PM
by avetslawncare
2 1,822
Trimming hedges / trees,...
Hard-Body lawn & garden
06-23-2015 07:08 PM
06-24-2015 09:59 AM
by Steve
1 1,821
Hi Everyone from Arkansas
KellyMarie
06-04-2015 04:16 PM
06-23-2015 01:34 PM
by KellyMarie
4 2,097
how to make customers...
Bradcook21
05-27-2015 05:04 PM
06-23-2015 06:36 AM
by GreenWorx
7 2,338
problems with a customer...
LawnCareMan280
06-16-2015 10:26 PM
06-22-2015 11:11 AM
by Steve
6 2,137
Please review this FREE...
markty
06-21-2015 07:42 AM
06-22-2015 11:00 AM
by Steve
1 1,846
A good commercial bid...
burtle
06-20-2015 09:09 PM
06-22-2015 10:56 AM
by Steve
1 1,912
What would you do with...
holymoly
06-20-2015 06:48 PM
06-22-2015 10:48 AM
by Steve
1 1,875
New Member just joined...
vgoleco@hotmail.com
06-19-2015 03:49 PM
06-22-2015 10:42 AM
by Steve
2 1,865
Credit Cards - What's in...
Shark1611
06-16-2015 03:04 PM
06-21-2015 07:24 PM
by Chilehead
4 1,974
Blade usage
Wolf4dk
06-16-2015 12:18 AM
06-21-2015 05:35 PM
by kslawn
4 1,981
Hello, I am new to the...
adamslawnservices
06-17-2015 08:06 PM
06-19-2015 10:28 AM
by Steve
3 1,901
First commercial bid
SGL1
06-12-2015 08:57 PM
06-18-2015 05:04 PM
by SGL1
9 2,368
Needing a website built
burtle
06-17-2015 09:02 AM
06-18-2015 11:02 AM
by Steve
7 2,058
I have been rude and...
biglee
06-15-2015 10:11 PM
06-18-2015 10:46 AM
by Steve
10 2,140
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
06-17-2015 08:38 AM
by burtle
9 3,221
Customer keeps adding...
Mr. Mow
06-13-2015 06:22 AM
06-16-2015 10:23 AM
by Steve
11 2,395
Pass discounts onto...
burnell76
06-03-2015 06:33 PM
06-16-2015 10:02 AM
by burnell76
3 2,068
burned grass only where...
nhauto
06-15-2015 05:28 PM
06-16-2015 09:45 AM
by Steve
2 1,938
Half year mark review.
Steve
06-02-2015 11:24 AM
06-15-2015 01:04 PM
by Steve
18 2,691
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
06-15-2015 01:01 PM
by Steve
86 9,754
New Member
Bruce Fehr
06-05-2015 07:13 PM
06-15-2015 12:53 PM
by Steve
6 2,069
New to the business,...
CarefreeMowing
06-12-2015 02:36 PM
06-15-2015 12:50 PM
by Steve
1 1,959
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
06-13-2015 08:48 AM
by holymoly
45 12,087
New to the forum, new to...
CarefreeMowing
06-11-2015 12:35 PM
06-12-2015 10:44 AM
by Steve
2 1,867
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
06-11-2015 10:50 PM
by stallman419
8 2,434
Website Review
Outdoordesignsknox
06-08-2015 08:44 PM
06-11-2015 09:48 PM
by Just for Cuts
13 2,325
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
06-10-2015 01:45 PM
by holymoly
15 3,023
Hello from the GREAT...
gbfarmsllc
06-09-2015 11:10 AM
06-10-2015 01:29 PM
by Sprinkler Buddy
2 1,939
Hey guys and gals, I'm...
Joeyhall
06-03-2015 03:54 PM
06-08-2015 02:15 PM
by chris2500hd
8 2,189
Mowing Bermuda...
Mr. Mow
06-02-2015 12:45 PM
06-08-2015 12:45 PM
by Steve
12 2,351
Hey Guys
PrattLandscaping
06-07-2015 06:37 PM
06-08-2015 12:23 PM
by Steve
2 1,955
Share your stolen...
SGL1
05-27-2015 09:05 PM
06-08-2015 11:54 AM
by Steve
25 2,909
Hello there My name is...
zwalk1839
06-04-2015 11:10 PM
06-08-2015 11:52 AM
by Steve
4 2,069
Laid off oil field...
Mr. Mow
05-30-2015 09:03 AM
06-08-2015 06:20 AM
by Mr. Mow
4 2,189
» Popular Tags
ad landscaping advertising aerocore apartment bid apartment complex bark billy goat brushcutter blowout bob villa bush collections commercial contract help curb appeal services deliquentaccounts demonstration design ditches door hangers edging employee problems equipment dealer equipment rental foreman free advertising google growing a lawn care business hardscapes hills husqvarna increase customers jobs landscape landscape services landscaping landscaping training lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch new business ordinance past due patio install per hour charge per hour service profit on employee push versus ride scag scripts sell the vision seo shell small engine repair sq ft steep lawns swzt trailer tree tree pics trimmer rack up sell employee web design website website design www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:42 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:42 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy