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What Are You Offering Existing Customers?


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Old 02-25-2012, 11:00 AM
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Default What Are You Offering Existing Customers?

Are you offering existing customers anything? Aeration, Free Mowing, etc?
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Old 02-25-2012, 11:21 AM
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I let them use an of my coupons I never put "new customers only" but i do limit one per season I hate when the cable company charges me more then someone who just signed up, what paying my bill on time for 5 year is not good.
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Old 02-27-2012, 12:07 PM
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Quote:
Are you offering existing customers anything? Aeration, Free Mowing, etc?
Do you mean just in general or to get them to sign up with you again for a new annual lawn care agreement?
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Old 02-27-2012, 12:31 PM
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Same thing as last season - quality work at a fair price.
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Old 02-27-2012, 10:07 PM
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I give them the luxury of my presence.

I'm going to run my business like a king this year, if they don't like, off with their heads a.k.a contracts.
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Old 03-04-2012, 06:27 PM
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Quote:
Originally Posted by Steve View Post
Do you mean just in general or to get them to sign up with you again for a new annual lawn care agreement?
I was thinking more along the lines of discounts or offers such as last year's rates.
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Old 03-04-2012, 06:39 PM
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Quote:
Originally Posted by ringahding1 View Post
I was thinking more along the lines of discounts or offers such as last year's rates.

I think he was asking you "why?"
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Old 03-04-2012, 06:46 PM
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I offer my customers the same great service that I offered them last year.
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Old 03-04-2012, 10:58 PM
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Default Try this:

I offer them one free mowing (the last one of the season) if they are with me the entire season and don't have a contract.

I offer them 2 free mowings if they sign at least a one year contract.

all of my customers are non-contract customers and it works out. Even though they have no contracts, I still send them a letter outlining how things work out, when their mowing days will be, and payment schedules.

If you have concerns that they may not pay you, what you can do is send them the letter thru email if possible and let them know when you will start the services. Ask them to reply to your email so you know they received it and everything is in order. If they reply, you can use that to prove they agreed to the letter. Although they are not signing a contract, in a sense it's a way of them aknowledging the agreement.

Also I offer 10% off of labor for landscaping projects that my lawn care customers have us do.
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Old 03-04-2012, 11:12 PM
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LOL... I give my client free Thank You card for last year I send this in late Feb early March.... it works. In the fall I leave them a 1lb of grass seeds. I leave grass seeds because it lets them know that its time for reseeding and aeration.

Leon

Last edited by Leon; 03-04-2012 at 11:19 PM.
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