Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Answering Service


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 02-24-2012, 12:23 AM
daverz daverz is offline
Junior Member
 
Join Date: Dec 2011
Posts: 2
Rep Power: 4
daverz is on a distinguished road
Default Answering Service

I need some help on the phones this spring, but can't seem to find any real reviews on answering services for our industry. Is anyone using a service that has had a good experience? Thanks for the help.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 02-24-2012, 07:19 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 11
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by daverz View Post
I need some help on the phones this spring, but can't seem to find any real reviews on answering services for our industry. Is anyone using a service that has had a good experience? Thanks for the help.
Similar to that of a receptionist?

Good post, I'll be keeping my eye on this.
Reply With Quote
  #3  
Old 02-24-2012, 09:41 AM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

a lot of doctors and other businesses use answering services and it does have it's place and i tried one in the past but i found that they really can not provide any answers to your customers other then convey the message and most of the time when a customer is calling their landscaper they are in need of answers.

with that said, it really did not work out any better for me then a answering machine.
and as far as annoying customers that call you all the time the only thing a answering service is going to change is instead of being annoyed by the said customer you will just be haunted by the service instead.

they can be a usefull tool but i guess it just boils down to what your needs are but they do cost money and outside of the initial cost the machine does not.
the only other answer would be to hire a secretary but that can be costly too, but once again it really depends on your business and how much call volume you have and how much work you are doing.

i hate the phones as much as the next but in reality the best choice in the end is to suck it up and deal with the customers yourself because in the end you are who they want to speak to.
Reply With Quote
  #4  
Old 02-24-2012, 03:41 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,122
Rep Power: 10
Steve has disabled reputation
Default

Quote:
but i found that they really can not provide any answers to your customers other then convey the message and most of the time when a customer is calling their landscaper they are in need of answers.
Do you think they are helpful in acquiring new customers? So if a new customer calls and they get a human, they won't just keep going down a list in their phone book to find someone that will answer their phone? Would such a benefit justify using such a service or would that not play a major role in help gain those new callers and turning them into customers?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 02-24-2012, 04:01 PM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Do you think they are helpful in acquiring new customers? So if a new customer calls and they get a human, they won't just keep going down a list in their phone book to find someone that will answer their phone? Would such a benefit justify using such a service or would that not play a major role in help gain those new callers and turning them into customers?
i really don't know the answer for that other then the answering service is not going to be able to give the customers much info due to your company will not be the only one they answer calls for and they really are not trained to give that info out.

something tells me in this day and age that the people shopping around are going to go down that list anyway until they get the deal they are looking for.
Reply With Quote
  #6  
Old 02-25-2012, 12:13 PM
daverz daverz is offline
Junior Member
 
Join Date: Dec 2011
Posts: 2
Rep Power: 4
daverz is on a distinguished road
Default Thanks

Thanks for all the input. I know I'm missing calls and need some some help on the phones. I think a lot of people don't leave a message for the opportunity to get back to them. I can't afford a receptionist to answer phones, so I was hoping someone else had used an answering service and could refer me. In researching, theres a ton of them out there.
Reply With Quote
  #7  
Old 02-25-2012, 02:40 PM
jymie's Avatar
jymie jymie is offline
Senior Member
 
Join Date: Aug 2008
Location: Hamburg New York
Posts: 912
Rep Power: 7
jymie is on a distinguished road
Default

I have all of my calls forwarded to my cell phone which has caller ID. If I miss a call while I am mowing a lawn, I look at my phone between each property, if I missed a call, then I return the call. Use *72 to forward to your cell phone.
  1. Pick up the phone receiver and listen for a dial tone.

  2. Dial #72 or *72 to activate your call forwarding. For old rotary phones you will need to dial 1172 to activate your call forwarding.

  3. Dial the number you're forwarding the call to. After dialing #72 or *72, immediately dial the ten digit number where you want the call sent. Example: #72 + (123) 456-7890

  4. Answer the forwarded call to confirm that call forwarding is in effect. If you're unable to answer the call because you're forwarding it to a land line rather than your cell phone, just repeat Steps 1 through 3 and wait for a confirmation tone to be sure that your call forwarding has taken effect.

  5. Deactivate call forwarding. When you've received that all-important call and no longer need the call forwarding feature activated, turning it off is simple. From your home phone line dial #73 or *73. For old rotary phones you will need to dial 1173. Wait for the confirmation tone and once you've heard it, hang up. Your call forwarding has been deactivated.

Last edited by jymie; 02-25-2012 at 02:44 PM.
Reply With Quote
  #8  
Old 02-25-2012, 05:28 PM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

Quote:
Originally Posted by jymie View Post
I have all of my calls forwarded to my cell phone which has caller ID. If I miss a call while I am mowing a lawn, I look at my phone between each property, if I missed a call, then I return the call. Use *72 to forward to your cell phone.
  1. Pick up the phone receiver and listen for a dial tone.

  2. Dial #72 or *72 to activate your call forwarding. For old rotary phones you will need to dial 1172 to activate your call forwarding.

  3. Dial the number you're forwarding the call to. After dialing #72 or *72, immediately dial the ten digit number where you want the call sent. Example: #72 + (123) 456-7890

  4. Answer the forwarded call to confirm that call forwarding is in effect. If you're unable to answer the call because you're forwarding it to a land line rather than your cell phone, just repeat Steps 1 through 3 and wait for a confirmation tone to be sure that your call forwarding has taken effect.

  5. Deactivate call forwarding. When you've received that all-important call and no longer need the call forwarding feature activated, turning it off is simple. From your home phone line dial #73 or *73. For old rotary phones you will need to dial 1173. Wait for the confirmation tone and once you've heard it, hang up. Your call forwarding has been deactivated.
that is what i would do and it not only is the cheapest option it leads the potential customers directly to the person they need to speak to.

problem solved.
Reply With Quote
  #9  
Old 02-26-2012, 09:03 AM
brian'slawncare brian'slawncare is offline
Senior Member
 
Join Date: Mar 2010
Location: Cincinnati Ohio
Posts: 385
Rep Power: 6
brian'slawncare is on a distinguished road
Default

Quote:
I have all of my calls forwarded to my cell phone which has caller ID. If I miss a call while I am mowing a lawn, I look at my phone between each property, if I missed a call, then I return the call. Use *72 to forward to your cell phone.
Pick up the phone receiver and listen for a dial tone.

Dial #72 or *72 to activate your call forwarding. For old rotary phones you will need to dial 1172 to activate your call forwarding.

Dial the number you're forwarding the call to. After dialing #72 or *72, immediately dial the ten digit number where you want the call sent. Example: #72 + (123) 456-7890

Answer the forwarded call to confirm that call forwarding is in effect. If you're unable to answer the call because you're forwarding it to a land line rather than your cell phone, just repeat Steps 1 through 3 and wait for a confirmation tone to be sure that your call forwarding has taken effect.

Deactivate call forwarding. When you've received that all-important call and no longer need the call forwarding feature activated, turning it off is simple. From your home phone line dial #73 or *73. For old rotary phones you will need to dial 1173. Wait for the confirmation tone and once you've heard it, hang up. Your call forwarding has been deactivated.
does this cost anything?
Reply With Quote
  #10  
Old 02-27-2012, 06:35 AM
jymie's Avatar
jymie jymie is offline
Senior Member
 
Join Date: Aug 2008
Location: Hamburg New York
Posts: 912
Rep Power: 7
jymie is on a distinguished road
Default

Quote:
Originally Posted by brian'slawncare View Post
does this cost anything?
No, its free.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New Service! jford1995 Community Assistance 11 08-25-2011 12:05 PM
Another New Service, well actually two picframer General Talk 20 05-10-2009 04:07 PM
Copying service prices from 1 service to another Gopher Tech Gopher Software Support Archived Question & Answers - Read Only 1 05-09-2006 06:08 PM
Service F.A.Q.'s Steve Gopher Software Support Archived Question & Answers - Read Only 0 02-23-2004 12:34 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
Today 11:42 PM
by lxarth
15 3,388
Mower vs lot size advice
jcurr33
03-25-2015 09:29 PM
Today 11:33 PM
by lxarth
4 136
Billing methods
jcurr33
Yesterday 01:33 PM
Today 11:27 PM
by lxarth
4 101
hoa bid need help
bigdaveha12
03-24-2015 08:29 PM
Today 11:17 PM
by lxarth
6 197
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
Today 06:59 PM
by avetslawncare
10 484
Employee job training...
brookline
12-15-2014 07:15 PM
Today 02:15 PM
by Steve
27 2,346
introducing myself
chris2500hd
03-24-2015 11:16 AM
Today 02:02 PM
by Steve
8 204
Commercial Jobs
CurbAppeal1
03-25-2015 04:22 PM
Today 12:29 PM
by biglee
5 161
Flag or no flag
Matther777
03-24-2015 02:41 PM
Today 12:25 PM
by biglee
10 317
Office Administration...
Girlfriend
Yesterday 05:40 PM
Yesterday 05:40 PM
by Girlfriend
0 60
Is this tree beyond help?
SGL1
03-22-2015 05:35 PM
03-25-2015 08:55 PM
by SGL1
14 471
Opinions on truck wrap
Trupro
02-28-2015 03:21 PM
03-25-2015 07:54 PM
by Trupro
33 1,523
How do you get...
ESREVER
03-25-2015 01:30 PM
03-25-2015 07:20 PM
by avetslawncare
6 157
Bid for large home...
lxarth
03-22-2015 11:06 AM
03-25-2015 03:44 PM
by jrs.landscaping
7 263
The New Wave!!!! Read...
Jamesw86
03-22-2015 08:33 PM
03-25-2015 02:50 PM
by Steve
10 289
grass in the gas tank
robkattankate
03-23-2015 04:37 PM
03-25-2015 02:36 PM
by Steve
5 173
Helping others
hansenslawncare
09-15-2011 08:50 PM
03-25-2015 02:33 PM
by Steve
11 2,646
DOT Number
acrajchel
03-20-2015 05:56 PM
03-25-2015 02:28 PM
by Steve
7 294
Michelin x tweel.
apmAkron
03-23-2015 04:22 PM
03-24-2015 12:40 PM
by Steve
3 125
Trepidation about...
michellemarvin
03-23-2015 07:46 PM
03-24-2015 11:47 AM
by Steve
1 121
spike aerator???
Bradcook21
03-21-2015 01:55 PM
03-24-2015 10:32 AM
by acrajchel
4 202
Hello from Maryland
michellemarvin
03-23-2015 12:44 PM
03-23-2015 07:33 PM
by michellemarvin
2 122
hello from south GA.
CCandALawnCare
03-23-2015 03:46 AM
03-23-2015 07:06 PM
by CCandALawnCare
2 112
Say Hello !!!
Steve
03-19-2007 11:18 AM
03-23-2015 06:14 PM
by jethro
1,218 379,968
Is anyone doing mosquito...
BWild
01-27-2015 11:30 AM
03-23-2015 12:28 PM
by Steve
9 826
35,000 Eddm
greenscaper123
03-18-2015 12:51 PM
03-23-2015 11:48 AM
by BLC7
18 461
Should i take on this...
christw
03-17-2013 01:23 PM
03-22-2015 09:02 PM
by ExtremeLawncareServices
36 7,553
mower stalls when...
boog
03-19-2015 08:20 AM
03-21-2015 08:13 PM
by Wolf4dk
7 255
Weed and Feed
robkattankate
03-19-2015 09:00 PM
03-21-2015 01:53 PM
by Bradcook21
4 294
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
03-20-2015 10:00 PM
by ExtremeLawncareServices
32 3,593
Hello Emily Reyes from...
Webster14829
03-20-2015 11:23 AM
03-20-2015 03:36 PM
by Steve
2 171
Finally going to give it...
jcurr33
03-12-2015 08:09 PM
03-20-2015 03:31 PM
by Steve
10 540
Weed id?
SGL1
03-17-2015 08:20 PM
03-20-2015 02:37 PM
by Steve
6 272
Mobile small engine...
luckylogger
03-15-2015 02:05 PM
03-20-2015 06:17 AM
by jrs.landscaping
15 467
Brad Cook 21
SC93
03-16-2015 10:40 PM
03-19-2015 09:04 PM
by Bradcook21
4 341
honest opinion please
uppercut
02-17-2015 01:30 AM
03-18-2015 02:55 PM
by Steve
15 1,300
Repair or replace the...
lxarth
12-17-2014 04:07 PM
03-18-2015 02:49 PM
by Just for Cuts
21 2,019
new to the site
bigdaveha12
03-17-2015 09:13 PM
03-18-2015 02:33 PM
by Steve
1 199
Small dovetail truck...
ExtremeLawncareServices
03-04-2015 06:47 PM
03-17-2015 10:14 PM
by ExtremeLawncareServices
17 852
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
03-17-2015 08:15 PM
by SGL1
3 274
mulch questions
Bradcook21
03-08-2015 08:37 AM
03-17-2015 07:00 PM
by Bradcook21
23 970
Scag hydro w/b frame...
Just for Cuts
03-11-2015 03:32 PM
03-17-2015 06:37 PM
by lxarth
11 491
Buy new or used?
lxarth
12-26-2014 09:50 PM
03-17-2015 06:11 PM
by lxarth
14 1,698
New to 2015
Infinitelawn
03-16-2015 08:29 AM
03-17-2015 11:47 AM
by Steve
4 282
Pulling trailer was...
SGL1
03-07-2015 07:14 PM
03-17-2015 08:11 AM
by SGL1
30 1,123
Diesel conversion?
Just for Cuts
03-02-2015 09:59 AM
03-16-2015 03:26 PM
by Just for Cuts
10 628
trimmer racks.
apmAkron
03-12-2015 09:07 AM
03-16-2015 03:17 PM
by Steve
4 348
Ferris FW35 questions
Chilehead
03-10-2015 08:31 PM
03-16-2015 03:11 PM
by Steve
4 348
new equipment
apmAkron
03-12-2015 09:12 AM
03-16-2015 03:07 PM
by Steve
7 363
When do you get the most...
CHEESE2009
09-14-2011 03:28 PM
03-16-2015 03:05 PM
by Steve
18 5,628
» Popular Tags
aerocore apartment complex auger bark billy goat brushcutter blades bush collections deliquentaccounts design edging employee problems equipment rental ferris flyers foreman free advertising grass growing a lawn care business hills hiring husqvarna introduction john deere quik trac landscape landscape services landscaping training lawn lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lawn mowing marketing marketing secrets mr dave mulch new business past due per hour charge per hour service pricing profit on employee pto push versus ride running a business secrets to landscaping sell the vision seo shell small engine repair square foot steep lawns sulky theft toro grand stand trailer tree trimmer rack truck new used landscape up sell employee walk behind web design website website design winterization won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:48 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:48 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy