They will ask "How much do you charge?"
Heh. As if there's a flat rate or something.
Last season was my first full season. I set up a form to use for incoming calls because I often found myself forgetting to ask certain questions.
(Not set up this way, it was just easier to type it like this)
Phone Call/Voicemail/Email (circle one)
Best time to call:
Describe House: (My GPS tell me I've arrived about 6 homes before/after so it's nice to know what to look for)
I have a box where I note that I've made a return:
Date/time I returned call/message:
Notes: (what I left as a message to them)
Type of estimate:
Estimate Scheduled on M T W TH F S (date):
Estimate Completed - Date:
Space for notes...
First Cut on:
Ask anything that is pertinent to how you work. A few random thoughts...
I work alone and my mower weighs 84lbs, so I don't mow yards that require a mower be carried up steps to get to it.
"Is the lawn accessible without going up steps
" is something I routinely ask for calls coming from the "city", but otherwise, I don't usually ask.
"Do you have a dog?
How you handle that is up to you, but you should know up front, so you can either make arrangements for the owner to clean up ahead of time, or factor in an extra charge for having to deal with mowing a yard with crap in it.
"Will anyone be home when I stop by?
No surprises for anyone that way and it's always nice to meet in person to discuss if possible.
"For my marketing purposes, may I ask where you got my contact info?
I don't always ask, but if you're advertising, it's always nice to know what's working for you.
Ask if they have used other services in the past. Many who have will freely share why they dropped them, giving you some insight into the client's state of mind.
Some questions can wait until after you've seen the property. Any question asked and answered gives you an edge in how you decide on pricing and more.
Sometimes the answers tell you to say "Thanks, but I'll have to pass".