Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Introduce Yourself

Introduce Yourself Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!

Newbie First year in service


Introduce Yourself

Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!
Reply
 
Thread Tools Search this Thread
  #1  
Old 02-19-2012, 07:32 PM
yourscape yourscape is offline
Member
 
Join Date: Nov 2011
Location: Ohio
Posts: 86
Rep Power: 3
yourscape is on a distinguished road
Default Newbie First year in service

Hi my name is Ken and live in northern OHIO. Well here we go, my first year in business and hope the customers start calling. I think I am ready for it. I got my equipment, trailer decaled, door hangers printed, business cards printed, ad in local newspaper, eager to get started. This site has been great for information and has helped to get me knowledge to get everything going. I did take the Lawn Business School through this site which was a great help. My web site is up with stage one complete, check it out and feedback would be appreciated: www.yourscapelawn.com.

A couple of questions:

What are common questions customers ask when you get a call?

What are good questions to ask them?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 02-19-2012, 09:02 PM
Cashin H&P Cashin H&P is online now
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Sounds like you have a good plan so far. As for what customers as, be prepaired for anything haha. On a serious note though I get 'How much will that cost' alot or "Can you bid this". I always ask a new customer how they found out about me. This will give you a chance to figure out which marketing plan is working the best.

Good Luck in your first season. Its my real first season on my own so me and you will be running into the same speed bumps i assume. This foroum is great if you ever have a qustion just ask there alot of good guys here who will answer it for you.

Cashin H&P
Reply With Quote
  #3  
Old 02-19-2012, 09:14 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

They will ask "How much do you charge?"

Heh. As if there's a flat rate or something.




Last season was my first full season. I set up a form to use for incoming calls because I often found myself forgetting to ask certain questions.
(Not set up this way, it was just easier to type it like this)
Quote:
Date:
Time:
Phone Call/Voicemail/Email (circle one)

Name:
Phone:
Best time to call:
Email:
Address:
Describe House: (My GPS tell me I've arrived about 6 homes before/after so it's nice to know what to look for)

I have a box where I note that I've made a return:
Call/VM/Email
Date/time I returned call/message:
Notes: (what I left as a message to them)

Type of estimate:
Mowing (Weekly/Biweekly/Once)
Hedges
Mulch
Cleanup
Snow
Other

Estimate Scheduled on M T W TH F S (date):
Estimate Completed - Date:
Price Quoted:

Space for notes...

First Cut on:

Ask anything that is pertinent to how you work. A few random thoughts...

I work alone and my mower weighs 84lbs, so I don't mow yards that require a mower be carried up steps to get to it.
"Is the lawn accessible without going up steps" is something I routinely ask for calls coming from the "city", but otherwise, I don't usually ask.

"Do you have a dog?"
How you handle that is up to you, but you should know up front, so you can either make arrangements for the owner to clean up ahead of time, or factor in an extra charge for having to deal with mowing a yard with crap in it.

"Will anyone be home when I stop by?"
No surprises for anyone that way and it's always nice to meet in person to discuss if possible.

"For my marketing purposes, may I ask where you got my contact info?"
I don't always ask, but if you're advertising, it's always nice to know what's working for you.

Ask if they have used other services in the past. Many who have will freely share why they dropped them, giving you some insight into the client's state of mind.

Some questions can wait until after you've seen the property. Any question asked and answered gives you an edge in how you decide on pricing and more.
Sometimes the answers tell you to say "Thanks, but I'll have to pass".
Reply With Quote
  #4  
Old 02-19-2012, 10:05 PM
yourscape yourscape is offline
Member
 
Join Date: Nov 2011
Location: Ohio
Posts: 86
Rep Power: 3
yourscape is on a distinguished road
Default

Thanks guys for the responses. Hedgemaster, I like the idea of the form to keep organized also if you donít get the bid this year I am sure you can use it for marketing if you do mailings, since you know that customer uses a service. What are some good signs of a pain in an a** customer or difficult yard?
Reply With Quote
  #5  
Old 02-19-2012, 10:34 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Quote:
Originally Posted by yourscape View Post
Thanks guys for the responses. Hedgemaster, I like the idea of the form to keep organized also if you donít get the bid this year I am sure you can use it for marketing if you do mailings, since you know that customer uses a service. What are some good signs of a pain in an a** customer or difficult yard?

If you hear the words "I'm on a fixed income" it's not gonna be good.


If they have kids, there may be playground equipment to slow you down or toys hidden in the grass for you to hit with your freshly sharpened blade.

Solar lights. Just wait - you'll see.
Reply With Quote
  #6  
Old 02-20-2012, 06:34 PM
yourscape yourscape is offline
Member
 
Join Date: Nov 2011
Location: Ohio
Posts: 86
Rep Power: 3
yourscape is on a distinguished road
Default

Quote:
If they have kids, there may be playground equipment to slow you down or toys hidden in the grass for you to hit with your freshly sharpened blade.

Solar lights. Just wait - you'll see.
"Do you charge extra for moving of equipment on property?"
Reply With Quote
  #7  
Old 02-20-2012, 07:09 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Quote:
"Do you charge extra for moving of equipment on property?"
Well, I'll move a lawn chair or two, but I'm not moving a whole patio set without factoring it into the pricing.
I would never say "It's $5 more for me to move things" I'd just figure that into the quote.

I don't have any clients that have items out that I must move, but I have one with a swing set that's a pain because it takes so much time to mow and trim around.

Trees are the same way - they slow you down - especially if there are low-hanging branches or if they have roots that protrude into the lawn.
Reply With Quote
  #8  
Old 02-21-2012, 02:38 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by yourscape View Post
What are some good signs of a pain in an a** customer or difficult yard?


Reply With Quote
Reply

Bookmarks

Tags
customer questions

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
newbie ukcats Starting a lawn care business. 4 08-28-2009 10:50 PM
another newbie ajt22 Introduce Yourself 10 01-25-2008 04:20 PM
newbie defjef77 Introduce Yourself 6 03-09-2007 07:11 PM
Copying service prices from 1 service to another Gopher Tech Gopher Software Support Archived Question & Answers - Read Only 1 05-09-2006 06:08 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
New Trailer
bobwill2009
Yesterday 12:46 PM
Today 01:34 PM
by B&B Lawn Services
4 90
Pushy customers
christopherhicks82
04-22-2014 08:22 PM
Today 01:04 PM
by Dan Tanner
8 177
Back for this year
xandrew245x
02-21-2014 04:30 PM
Today 12:46 PM
by xandrew245x
20 1,031
Truck, Trailer,...
hawthornelawncare
12-23-2011 12:01 AM
Today 12:39 PM
by Steve
80 25,369
Pond...
xandrew245x
04-22-2014 03:29 PM
Today 12:23 PM
by Steve
5 117
Mangwi Landscaping
bondservojc13
Yesterday 09:56 PM
Today 12:22 PM
by Steve
2 68
Acerage Rake
acrajchel
Yesterday 07:23 PM
Today 12:17 PM
by Steve
1 44
2.5 acre mowing
xandrew245x
04-18-2014 06:55 AM
Today 12:05 PM
by Steve
16 364
Advertising On...
JacobsLawnMowing
03-17-2014 03:21 PM
Today 11:58 AM
by Steve
14 899
In a bit situation need...
googus
04-22-2014 08:01 AM
Yesterday 10:03 PM
by googus
9 179
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
Yesterday 12:37 PM
by Steve
7 221
The $20 Mow Job
Dan Tanner
04-21-2014 07:24 PM
Yesterday 12:06 PM
by Steve
5 200
quickbooks users
CDLAWNCARE
04-20-2014 09:03 AM
Yesterday 06:48 AM
by CDLAWNCARE
4 180
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
04-22-2014 07:55 PM
by Just for Cuts
23 586
About D@## Time!
TamMik
04-02-2014 08:10 AM
04-22-2014 05:14 PM
by BelleCityLawn1
19 880
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-22-2014 12:29 AM
by Tony317
22 1,728
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-22-2014 12:07 AM
by Tony317
9 451
danny 2
danny2
04-19-2014 10:19 PM
04-21-2014 12:25 PM
by Steve
3 140
this mower is driving me...
boog
04-17-2014 12:07 PM
04-21-2014 12:10 PM
by kslawn
13 367
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
04-21-2014 12:02 PM
by kslawn
20 614
I Got Taken...,
Dan Tanner
04-19-2014 06:26 AM
04-21-2014 11:49 AM
by Steve
4 233
new to this forum!
mower13126
04-18-2014 07:37 PM
04-21-2014 11:39 AM
by Steve
4 152
REO calling
Dan Tanner
04-16-2014 05:03 PM
04-21-2014 11:33 AM
by Steve
12 351
employee pay
4 seasons maintenance
04-10-2011 09:34 PM
04-20-2014 04:40 PM
by Dan Tanner
20 6,893
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
04-20-2014 11:13 AM
by ExtremeLawncareServices
32 1,218
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
04-20-2014 11:11 AM
by kslawn
10 372
Customers droping like...
goodtimez
04-18-2014 09:53 AM
04-19-2014 08:09 AM
by CDLAWNCARE
7 237
Best Bulk Mulch delivery...
Steven Virgadamo
04-18-2014 09:52 AM
04-18-2014 05:34 PM
by Steve
2 106
Steve Virgadamo,...
Steven Virgadamo
04-18-2014 09:49 AM
04-18-2014 05:08 PM
by Steve
2 91
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
04-18-2014 04:51 PM
by Steve
3 191
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
04-18-2014 04:47 PM
by Steve
5 255
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
04-18-2014 04:39 PM
by Steve
9 268
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
04-18-2014 04:04 PM
by stevef1201
10 293
leaf removal
tlf59263
04-15-2014 10:00 PM
04-18-2014 03:59 PM
by stevef1201
6 244
Pay per click advertising
roostertail
02-12-2014 07:26 PM
04-17-2014 07:11 PM
by yardrate
10 641
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 810
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 151
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 349
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 137
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 797
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 299
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 239
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 372
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 280
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 156
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 286,984
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 536
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 547
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 247
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 503
» Popular Tags
4x4 ads article marketing blower butterfly gardens care charge christmas light hanging christmas lighting color jet courtesy call craigslist credit card cultivation customers decorating echo exmark ferris florida four wheel drive fundraiser gopherhaul grass gravely health holiday holiday lighting how much to charge kansas city labor cost lawn lawn care lawn care business lawn care business book lawn care business show lawn clarksville leaf marketing mechanic monthly mow mowing mulch mulch price new buisness new business new start office management oil payment podcast property management company requests riding mower scag schedule selling seo snow starting a business steve stihl tree care turfgrass consulting upsell walk behind walker winter money making ideas yard clarksville
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:34 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:34 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy